GROW UP!!!!!!!

I have been with Octopus for a year now, they still cannot get me a functioning smart meter, therefore I cannot access any of their tariffs designed for Solar panels,batteries and EVs. Despite many complaints I am still not being paid for the energy I input to the grid. Absolutely disgraceful Customer Service.

I went from octopus Go Faster to EON Next Drive, while cheaper did not provide itemised billing, so you get a statement that says you used 200kwh peak and 400kWh off peak. When I discovered they were using estimated usage instead of the 30 minute reporting it became a challenge to get the bill correct. They were massively overcharging, I have the GlowMrkt Bright smart reader so I have exact meter real-time readings so after a few months managed to get them to refund the overcharging. It was cheaper but required several hours each month to get the billing accurate. I calculated it out about a £6 a month savings and the hours I was spending on getting billing right meant my time was worth £2 an hour. So went back to Intelligent Octopus, 6 hours at 7p per kWh was charging my 20kWh batteries and the extended hours when charging my car increased the hours on off peak by ~5 hours per day. EON was too much effort stress and time for a £6 a month saving.

With Octopus intelligent Go, rates for me now are 23.3p peak and 7p offpeak! Have just got the outgoing tariff at 15p so should pay for the annual standing charge. In my view unbeatable, if i were you i would change your charger to a zappi just to get the OIG, but also supetior for solar setups.. not sure if the ev type makes a difference.

Not sure your opinion can be trusted when you open the video with your affiliate info. Hardly going to say anything negative about it.

Why is the input for Flux not just the Peak Rate? or the average of Peak and the Day rate

I’ll still stick with octopus as my export is paid by the government FIT payment also Octopus is far and away the most honest company, for mr service is also very important.

I'm trying to get out from under British Gas... UTTERLY NIGHTMARE COMPANY! They have been deliberately blocking my leaving by loads of stupid and annoying ploys. From "please stay on the line" and then immediately putting the phone down on you (they seem to like this joke), telling you they can't find your account, telling you that your balance is zero even when you have a printed bill they have sent to you themselves, and a long list of other S***F***ery. Don't go with British Gas!

So what you are saying is that Octopus aren't the great start up that they were a few years ago...

With that set up you should really consider getting a heat pump. When designed correctly (not with a flow temp higher than 45 degrees) you will have the last piece of the electric home triangle (solar, battery & HP) and see big savings.

I've had solar panels since 1915 and am about to get a inter and battery fitted it is give energy, I got zFIT tariff 7.14 and with Bzg , am looking at switching to Octopus but am goi g to await till I get used to it more. Unsure about giving up fit for maybe flux

Thank you for a great clear presentation. I am about to buy a house that has solar, an air source heat pump, a water tank and no batteries. Where to start ???

Thank you for showing there are options. Given all the problems you had think I will stick with Octopus.

Just got the app it doesn't feature Tracker in the compare tab?

You have convinced my to stay with Octopus. Thanks 👍🏼

I made the move from Octopus to EON recently. It took just 6 days to get switched onto the Drive V3 tarriff. I too have solar and batteries and have a 4 bed house so I stated the house was a 1/2 bed as I knew my bills would be low and therefore avoided the trap you fell into on overpaying in the early months. My DD is just £49 and I do not anticipate this increasing if consuming overnight charging for two EV's and battery top up on the off peak rate and then pushing SEG during the days.

While not really relevant to the main topic of video you might want to keep your thoughts open about gas tracker. The value of it has gone down and the July 2024 tariff is very close to standard rate. While it should stay cheaper than the cap over winter as expectation is priced in, any unexpected spike in gas prices could easily ruin your whole years savings. The risk vs reward just isn't there now with the equation getting worse with each update. So for now I have gone back to SVR for gas while I keep an eye out for deals or look for a new long term plan.

I don’t have an EV so can’t get Octopus Go/IOG, but I do have solar, battery storage and an ASHP so can use any of their other smart tariffs (apart from Intelligent Octopus Flux as they don’t support multiple GivEnergy inverters). I was with Eon (and still am for my FIT payments), but moved to Octopus in summer 2023 for the decent Flux export rates. As you highlight Eon’s export rates have improved quite a bit recently but I think I’ll still stick to Octopus as I’ve been on Agile since last October and all through this summer. With Agile Import you can get the fixed outgoing 15p export tariff, very similar to Flux day-time export and Eon drive export (16.5p), but you benefit from a truly variable tariff, sometimes negative or just a few pence overnight. My annual consumption bill since I got my export tariff is -£11, an estimated saving of £3,500 against the SVR! Agile does need decent battery/inverter automation (e.g. Home Assistant, wonder watt) which can take you down the home automation route as well

😈 poor Electrical’s wiring at 16:00. And only 5 year duration until next test on your castle 🤪

Interesting video as I have just made the same move (or will switch in September). However, I didn't know about the referral code so have emailed E.On asking if they can apply this or whether I need to cancel and re-submit my application again. Hopefully, since my switch isn't for another 6 weeks, they'll play nice. I'll let you know what happens. It's also interesting your comments on Octopus Energy's customer service. I've always found their agents to be delightful to deal with. However, more often than not, they don't produce the goods or are extremely slow to do so. In my latest example, before requesting my switch to E.On, I spoke to Octopus about whether I could switch to their EV tariff even though I don't have an EV but I do have battery storage. I explained that I could do this with E.On. The agent was lovely, said she'd never been asked that before and would pass my question to their EV team for a response. Ten days passed and I heard nothing so I decided to request my switch regardless. Octopus are good...but in my experience, they're not quite as good as their radio adverts make them sound to be.

I find it discriminatory that Octopus only offer Intelligent Octopus to EV drivers - I can’t drive so I can’t get the rates they can to power their house - total discrimination

Why are you ignoring intelligent GO? at 7p per pkh for 6 hours off peak? By far the best rate. Add that to 15p Outgoing rate they pay you and its a no brainer.

Honestly put off by the poor switching service you experienced and the annual / quarterly export payments. I really like that octopus to take it off my bill monthly without any effort on my part. Eon close but not close enough for me.

Is the off peak rate only for EV charging or across whole home usage? On their website it says ‘Lower-priced electricity at 6.9p per kWh when you charge between 12am and 7am’

It seems your situation is similar to mine. I was with Octopus for a few years but found their offerings for my circumstances got worse and worse. Also I found Octopus contact to be very poor, long long waits in the phone and abysmal email response times. I have friends with Octopus who report the same thing too. Eon however have been brilliant to deal with, quick response times and friendly staff. And a much better tariff than Go. 😊

I think company ethos and customer service are really important. I would never change away from Octopus to another supplier just because I could save a penny on the import rate, unless they were as good and innovative as Octopus in those areas. I just don’t believe that the others are.

I've been with E-On for a number of years - I don't have Solar, battery or a EV but I still find it cheaper than any other.

we can debate which company is best but the great thing is you have two suppliers who you have the choice on best to suit your own circumstances. For me Octopus agile is the best for my personal usage but I hope Labour as the new govt can get rid of the gas price lock in which will make a big difference.

Eon are awful, don’t switch it takes months to get onto your chosen tariff, just don’t do it they are terrible.

EON are awful when things go wrong. Good luck, you will need it. Make sure your phone battery is charged as you will be on hold for hours 😂

Thanks!

Good video it's good to see a bit of competition. Can I be bothered to switch from my Intelligent Octopus Go tariff no I'm paying so little anyway it hardly seems worth it

HI Shan, I used to be with EON before I got my battery. When I asked for an Economy 7 quote, I was told that my SMETS 2 meter was not up to the job and that I would need to have an Economy 7 meter installed at £138. In fact, I was told that they couldn't even quote me without the meter swap! Therefore I switched to Octopus who can communicate with a SMETS 2 meter for import and export. When my fixed tariff year is up, though I may have another look at EON. Good video!

I will stick with octopus as they don't ask for MCS for your solar install

I am very reluctant to move from octopus 🐙 but i am a battery solar only preson so this is a great chance to inport at much cheeper rate am on flux at the moment keep up the intresting work

Almost exactly my experience too, going from Octopus to EON. You are unusual (if not unique) in the current KZbin content creators and I appreciate the tariff comparisons between suppliers rather than just within the Octopus tariff portfolio. Like you, I will look forward to going back to Octopus for their customer service and the app. EON take note... But I can't ignore the significant savings which are fixed for 12 months with the EON SEG payments at 16.5p/kWh and the 7-hour off-peak.

Interesting video, thanks for explaining the process. I am with IOG so interested see what the difference is. I don't use peak electricity at all with solar and 15kwh of battery. Newly installed heat pump, so keeping my eyes open for new energy tariffs.

Can I ask how will you deal with Saving Sessions. I'm on the Eon Next Drive V3 tarrif and have export with them also. I can't see how I can save energy unless the export is taken into account like last year. Octopus deducted the export from import and using forced export ensured a saving. I dont think Eon can make this calculation. Any ideas (I'm not a give energy customer)

Why are you not on Intelligent Octopus Go 7p kWh and 15p kWh export

do all these export tarrifs require MSC certs?

I think loyalty is important. Octopus continue to offer the highest number of tariffs. I’m on agile with fixed agile for export. Made £30 this week on a modest set up. I don’t see anything in your video that would make me move to Eon. Tonight I’m discharging at 15p. I will then film the battery at below 0p.

I too am a long standing Octopus customer having been on nearly all of their tariffs, also from the Toon and I've had Evs since 2013. I've been on that FB E.On group since it started as I've just had my solar and batteries installed a few weeks ago. 16x Aiko 455w in two 8 DC arrays with the relatively new Sigenergy 6kW Inverter and 5+8kWh batteries. I also can't get the IOG tariff have no compatible car or home charge unit. I'm on Agile import and Outgoing fixed at 15p just accepted just 3 days ago on the 9th. Everything you mentioned about E.on was my concern also and decided that for now I like Octopus for its admin, app and monthly export account payments. I'm still going to keep looking at that ND tariff as it will definitely be better over the winter months at 6.9p import to charge the batteries and car. Liked and subscribed 👍🏻.

If a number of people move from Octopus to Eon then I expect Octopus will review their rates accordingly. Thanks for being a pioneer.

I am still with Octopus and IOF tariff and my export rate is 27.87/kWh 1600-1900hrs and 20.9p/kWh 1900 - 1600hrs, seems a much better rate than E-On.

I moved to E.on next last week, so far so good. The only down side is the app not being very good, rates are per hour rather than 1/2 hour and the charts don't align very well. However it being a fixed tariff for import and export is rather good and the rates are nice 😊

Good job

The dowload link has a SS that has EON N Drive on it not Agile

It's a no brainer to put the battery in the garage any issues the garage can quite happily go up in flames now it's the house instead - just what storage did you think you would be loosing just means a little less room for junk...? Not sure you properly thought out the all the options, but hindsight is a wonderful thing, thxs for sharing.

Do I still need the smart meter

Hi Mate, just a quick heads up that I am now with Octopus as of tonight - I made the switch from Eonnext on Monday and as I said before, I used your referral link😀 I know that I now qualify for £50 energy credit on my account but not too sure how long they take to add it?