2017 HELLCAT CHALLENGER LEMON LAW BUYBACK - SHAME ON TOWBIN DODGE LAS VEGAS - DEFECTIVE HELLCAT

My personal experience dealing with a successful Lemon Law buyback on a 2017 Dodge Hellcat and what I experienced from FCA and TOWBIN Dodge VIN # 2C3CDZC91HH572433 FCA & Sterycycle instituted vehicle surrender to Towbin Dodge Las Vegas - Towbin Dodge Las Vegas REFUSED SURRENDER ASSISTANCE -

[@dannyphantomvision]

i feel like this guy has been through a few marriages with this level of organization of evidence.

[@lovehellohello]

danny phantomvision lol

[@mcgyverb1664]

danny phantomvision lmao 😆

[@phigo4kins]

LMFAO!!!! Even the way He Speaks/Presents His Case! 😃😅😃😅

[@KnowoneKnowhere713]

LMAO yea for sure, I've never seen someone with such an ax to grind but rightfully so. That dealership screwed him over hard, thing is dealerships don't care how many cars you've bought from them in the past, they care about what you're doing for them right now. Hopefully dude got this resolved.

[@mcgyverb1664]

Darth Munchies this guy didn’t even borrow money, he paid cash purchase for his vehicle, and they still sold him a piece of shit, that just goes to show you never trust the stealership, they are thieves with a fake smile.

[@mjm52372]

This is the most well organized rant against a business I’ve ever seen. Well done sir, well done.

[@chadhaire1711]

how is it well done--with all that wind and music noise I can hardly hear what he is saying

[@mjm52372]

chad haire obviously I was complimenting the content of his gripe with FCA and the dealership not the production quality of the video.

[@chadhaire1711]

Marshall: His homework was good but the video was painful to watch. Also the advice the first lawyer gave NOT to drive the car was rock solid and he was foolish to ignore it-----the basis for these lawsuits is the car is UNSAFE TO DRIVE. By driving it, he can no longer make that claim..he is lucky to have won. Plus to make things worse he signed an agreement with the first lawyer not to drive it, but did so anyway. Plus++++ by driving the car he is making the defect worse, and can do damage that might make other problems. Plus++++ if he can afford to pay $75,000 cash for a car, he can afford to drive his other car for a while. Feel bad for the guy, but some bad judgments were made here.

[@6000pounds]

He did it all in one take and probably with a smart phone. You should record his next video and edit all the footage for him. I'm sure he would be appreciative.

[@eaglewarrior8707]

It doesn't matter what defines a car as useless. Or a lemon. If the engine cranks and has 4 wheel drive. It's good enough. And if you do not like the service that other people provide. Do it your self ya damn yuppie!

[@joelipski5212]

Goes to show, ONE unhappy customer can spread more advertisement then 10 happy customers. Thank you for that thorough report. I'm glad you finally ended this clear nightmare.

[@ThePaul1551]

You are correct on that one, Social Media can be a powerful tool

[@devinmorrison2993]

thats the addage

[@h5y]

Just think about how many sales this video has killed. Take a small hit to prevent a big hit, basic business 101.

[@adamwadley1978]

You can't really kill a sell on a 800 HP car that they charge 20k over sticker on and can't get enough of. I bet he will have zero shot at getting a replacement one at any dealership Nationwide. The Automaker's can put him on a no sell or incentive list. Dealerships get no incentive or unit count from manufacturer on big ticket lemon buybacks.

[@codyzent6471]

@@adamwadley1978 he bought a redeye at a different dealership

[@vox1966]

Cheap parts bearings , suspension, engine components Fiat is a junk auto maker I have a 2006 dodge Daytona 200.000 thousand miles no problems Not a Fiat 5.7 engines now have bad cams Fiat cutting costs Dealers use new mechanics to do warranty work they don’t have enough experience

[@Spooky_Vegas]

@@adamwadley1978 LMAO. You're delusional if you think a Hellcat Redeye is a difficult thing to find or buy. Dodge is not going to put him on a no-sell because he's mad about some shit that may be a legitimate problem and another dealer would be happy as shit to sell him on said upcharged vehicle. How do I know? Because that's exactly what happened.

[@douglastaylor8039]

This is what they get for not doing the right thing. They should lose sales. Crooks are crooks

[@buddyrebel_Garcia]

23 dislikes?? Must of been Towbin Dodge Las Vegas Employees.

[@drklopek2971]

Right! Fuck towbin dodge las vegas!!

[@gsxrJOE92]

Buddyrebel Towbin is a joke, I would not buy there.

[@bigblocklawyer]

Wasn't there a tv show with tobin and they had a blue geanie or some crap?

[@dumpsterstu4474]

Maybe they don't like old guys with pony tails.

[@gsxrJOE92]

Stu Dumpster. The owner of Towbin is bald and I know how jealous bald people get of people with hair.

[@Rtrreefcc]

I don't know how i stumbled into this video. But man it was awesome info and i like the way the guy conducts himself. Give us an update!

[@ThePaul1551]

Thank you, Car is gone A& FCA paid me

[@austinque9]

Well done Bro!

[@624radicalham]

@@ThePaul1551 As an update, you really should put that in the description. Especially if it was the lemon law that they honored and if they paid you in full what you paid cash for it. Then of course add how long this nightmare took.

[@olivergalman7319]

Good f'n job! I had the same issue with Dessert Nissan. I took my Brand New 2013 Nissan Sentra SR back to them four times with the same issue. Their reply to me (was we can't repicate the issue) So i told replied back with (it's not going to happen just because you want it to on command) when you step on the gas to accelerate the engine just revs real high but it dosen't move. Then suddenly the car will just jerk forward. Or sometimes on the freeway the vehicle will not accelerate past 55 then suddenly jerks! I just gave up dealing with them so i just trade it in for a 2015 camry se sport, which was a better choice anyways!

[@camposvazquez]

@@olivergalman7319 cvt?

[@daveclark3829]

Very professional presentation, bravo.

[@ThePaul1551]

Thank you

[@roosterrancher3558]

OMG Really guys? wait thats gotta be a relative... right?

[@Moises-kf1hg]

Riiiiight... Including the almost 200 people that gave a thumbs up. Ultimately, this is them being douchbags. The idea that their ego is so big that they needed to fight back to the extent the did is foolish. This will guarantee result in a net loss

[@Tomatiller]

This was the first thing I thought watching this video. Very professional and very well spoken.

[@antidiz]

Documentation is your salvation

[@greg657]

I'm thinking this car was damaged before it was sold.

[@jdsmith556]

Possibly some truck driver/ delivery guy dropped it off the truck, awww dang! Sorry bout that, thank God it ain’t mine lol!

[@greg657]

+jdsmith556 Or a salesmen on a test drive. The dealer is trying to hide the truth about the cars history. The damage was done internally(within the dealership).

[@mikes1031]

Yes it does sound that way. Maybe a dealer lot test drive to see how the wheel stand or burnout option worked and they crashed it. I wonder if a Car Fax would show if it was repaired for damages before it was sold ? OR the dealership has a record of it buried in a service file on the car somewhere ?

[@SPQR101010]

@@greg657 yes i bet it was the dealer, bunch of low class losers, how many miles did the car have when you bought it??, also this guy shouldnt be driving the car like the first lawyer said.

[@davidjones7544]

Yeah, it sounds that way. Shitty deal.

[@biz-73]

This guy payed cash for his Hellcat and they thought they would buy him out with $5000 lol

[@samdavis1228]

“Paid”

[@Moecean]

@@samdavis1228 this dude deff paid for it look at his hair

[@biz-73]

I know, my grammar sucks, thanks

[@darrelldarrell1447]

@@biz-73 its spelling not grammar.

[@CrazyCrits]

It's not a lemon, It's a lime. Lemons are yellow... Seriously though, good job sticking up for your self and helping others do the same. What a nightmare but dang did you keep some serious ass kicking records to handle those guys!

[@DarthVader1977]

yourself*

[@CrazyCrits]

Roger that sir lol!

[@tomjohns5146]

krazy=fiat says it all!

[@ianchesney9639]

yep the fiat 500L has the worst new car consumer reviews of only 2 out of 5 stars.

[@gerrynightingale9045]

**And yet...the 'Fiat 128' was a damn good little car for what it was in the late '70's...and so was the'78 'Renault Le Car' (or the 'L-5' in France) I bought one new that year, and it was a 'terrific little' beep-beep'with more room inside than my '65 Olds 98 and a huge 'folding sunroof' you could operate from inside the car by hand!** (I wonder wtf happened to 'QC' in Europe in later years? By the 90's everything seemed to be junk compared to anything from Japan)

[@srt4cuz]

I cant believe I watched a 30 min video of a lemon law case..lol .but great job man I love that the common guy can beat big corporations

[@NismoSteez]

Dominic Rambo i was thinking the same fucking thing haha

[@jessdigs]

Me three

[@forrestparr1985]

Dominic Rambo I did the same thing fucking insane dude he could have just well I’ll leave it at that! I’ve seven a hell cat my ex boss had why anyone would buy a mopar car past 2000 is beyond me for a sticker price of almost 80,000 dollars I think cars are just plastic and that you just need to keep it simple! Note to self but very obtuse dealership

[@27mjbruce]

really me too cheers

[@dx398]

I watch all youtubes in 1.5 or 2.0x speed.....

[@anonymousanonymous7933]

Sounds like the dealership saw him and started blasting their music.

[@supadoopa926]

265 dislikes are from Towbin Dodge employees.

[@dh-flies]

Maybe they know something you don't. I'm guessing they do based on your picture and name....

[@nismonx]

Could be for that music also

[@embalmed]

dislike because this garbage keeps showing up in my recommended feed.

[@briantime9880]

embalmed what garbage ? Honesty ?

[@richardinya4004]

Isn't that where that asshole Chopper filmed his show?

[@expensivetechnology9963]

Towbin Dodge, messed with the wrong guy! Your ‘rant’ was measured and fair. There’s absolutely no way my family would ever buy from Towbin. I’m sure they are tough guys that think they can ignore angry consumers. I hope this teaches them a lesson in how much easier it would have been to be on the side of their consumer.

[@ThePaul1551]

Thank you

[@sonoranrain2330]

I've lived in Vegas 27 years and have NEVER met anyone that had a "positive" experience at Towbin Dodge. Steer clear of Towbin unless you want to go through the fiasco and madness that this poor soul went through.

[@tonytiger8248]

Whatever happened with the car

[@davidperry4013]

If I ever live in Vegas and wanted a Chrysler product, I would never ever go to that wack-ass dealership to get my whip.

[@chapelroadfarms1652]

I can't believe that I watched this entire video. Captivating. Best of luck.

[@10inchbuffer]

lol me to

[@johnbarbara3322]

Me too 😀

[@tannercox4537]

Towbin automotive turned their comments off on their page😂

[@ThePaul1551]

Months ago, Ha ha

[@michaelhallas6450]

Not taking care of the customer,he spent enough money on that car he dont deserve that treatment

[@Progneto]

That, in itself, would keep me from buying a car from them.

[@Tattoodtoolow]

Looks like a lime not a lemon...

[@Tray-sq2zr]

Ha

[@codespoutz]

Best comment

[@cocacola3269]

😂🤣😂🤣

[@dildofaggins9037]

bruh

[@MasteringHow-To]

Hahaha

[@conanthedestroyer7123]

Towbin Dodge and Abraham Marquez is the worst and they should be shut down.

[@feloniapantsuit3093]

Abraham molested my little brother when we were kids! pretty sure its the same one. lol.

[@xenonram]

@@feloniapantsuit3093 Dude, that's a serious allegation for you to be "pretty sure it's the same one."

[@jdd1979]

felonia pantsuit you better take that down if you aren’t sure, and if you are, it goes to the police, not a comment thread. You have no clue what horrors could be brought on an innocent man with a common name by just being “pretty sure”. Unbelievable.

[@johnsonger3232]

Funny part is, his car first one in history with problem. Discount Tire DOES NOT DO FREE FLAT REPAIRS. DUDE LIAR RIGHT OFF THERE. HE LYING A LoT IN VIDEO

[@endwolf103]

@@johnsonger3232 Every Discount Tires I've been into in Las Vegas has provided free flat repairs. They just try to get you to buy a new tire.

[@SuperChris1090]

Everybody stay away from this dealership!

[@Wodkaholic]

More like stay away from Dodge. Iol shit quality control

[@jonathancisneros7150]

SuperChris1090 stay away from Chrysler.

[@AmmoMaster]

I have been a mechanic for over 30 years, you have explained this problem so a 6 year old could understand and agree with you... these dirt bags should be out of business, they are worthless and for what its worth I will forever spread the word they are criminals and cant be trusted.

[@ThePaul1551]

Agreed, Thank you

[@chadhaire1711]

master: If you were a mechanic you would know that car NEVER should have been in the service department--should have been in the body shop fixing that twisted frame-body structure. If they can fix a wreck they can fix this minor issue. Also should have gone to another dealer.

[@AmmoMaster]

​@@chadhaire1711 you seem to think you know something about car repair, I have forgotten more then you will ever know also I probably have shoes older then you. Its NOT if I was a mechanic, I've been one longer then you've been alive & NEVER should this car have been in the service dept? ... OK arm chair Quarterback your wrong that is the FIRST PLACE this car should have gone & ya I do agree it should have gone to another dealer but Paul's fucking crystal ball was out getting polished.

[@chadhaire1711]

AMMOMAN: I might not be a mechanic but started in the car business back in the 1970's and I get over $2 million in factory test cars to drive every year so know a bit. This car was NOT a mechanic car repair issue it was a BODY SHOP repair issue! This car had been wrecked either after it left the factory or during a trip down the assembly line. just as a body shop repair man is not qualified to work on car engines, and mechanic is not qualified to do frame/body damage work. Body shops are trained to fix wrecks that have taken far worse impacts than something as minor than this, and that is the type of shop the car should have been sent to, yet in the video he made it very clear it kept being sent back to the service center where they kept replacing front end parts which obviously was NOT the problem. The frame or unibody if we call it that was twisted. I live right down the road from the Bondurant racing school where they have 96 Hellcats in the fleet....they run the crap out of these cars every day giving more wear in a day than this guy did in a month. Each car goes through a 20 sets of tires every year! They could have fixed this Hellcat blindfolded.

[@chadhaire1711]

Hello ammo master--no comment now? LOL

[@A.c97]

You know it was serious when he took the plate cover off 😂 this guy is a legend!

[@itschriscash]

Wait, Dodge says that tires will wear out around 2200 miles? Put that in the brochure, then, Dodge.

[@chubbysumo2230]

Its a "60" rated tire wear tire. They are *very* sticky, only topped by their Demon tires with a "0" rating(track tires, no mileage). Even spirited driving on a 60 rated tire on rough streets will wear the tires out after that distance, not to mention that tires are excluded from the warranty because they are considered wear items.

[@Nfamous_707]

@@chubbysumo2230 lmao, those tires are trash..."very sticky" my ass..😂

[@JayDKB]

Thats pretty crappy to treat a customer thats actually purchased 3 cars from you it would have been so much easier and cheaper if they would have just realized the car is a lemon and replace or repurchase it. This is the exact thing that happened to me and my Corvette.

[@Bestoftherest222]

Tobin Dodge probably crashed the car and covered it up. I suspect Tobin Dodge used its repair facility to not report the repairs.

[@chubbysumo2230]

That would be illegal, a very serious fraud, that could lose them their dealers license. This guy sounds like a complainer that they just sent packing. If he feels that its a lemon, he can take it to the courts and prove it. he bought a high performance car, its not gonna drive like a Camry.

[@quonsetthehutt3105]

Chubbysumo you didn’t watch the video

[@4tinfaces]

When you stick up for you, you stick up for all of us. Thank you. So sorry you’re going through this nightmare. You’ll keep fighting the good fight.good luck!

[@B95_P]

I was not expecting to watch the entire video but I just had to hear the whole story. What a nightmare.

[@gorillaump5869]

O know, I've missed 20 minutes of work.

[@Ryan-iw8yw]

You need to post the VIN number of that car in the title of the video or at least the description so others can be warned. Email your local tv station to and see if they would be interested in your story I'm sure they would. I have rebuilt many wrecked cars and can tell you that there is about a 99% chance your vehicle was wrecked and repaired. Problem is the frame is so out of whack, the wheels cannot be properly aligned, that's a sure sign of a major collision. Tobin dodge are a bunch of hustling crooks!

[@phigo4kins]

Right On!! Can Somebody Say Amen!?!?

[@Jeep2Honda]

Local TV news would never run a negative story on one of their biggest advertisers.

[@cryhavoc38]

The vin is clearly shown in the video, its 2C3CDZC91HH572433

[@Ryan-iw8yw]

cryhavoc38 yes I saw it but it should be in his title so it's searchable, that way someone doing an internet search before buying it can find this video, that's what I was getting at. As long as it truly gets bought back by the manufacturer it will have to have a lemon law disclosure to be sold again, BUT there are dealers who will buy these cars and resell without disclosing the history.

[@cryhavoc38]

@@Ryan-iw8yw agree with that :)

[@matiaspaik]

I hope this video goes viral.

[@ThePaul1551]

It just may

[@javasoy]

let's make this viral

[@alzaidi7739]

I tried to feel sympathy for him but these are rich people's problems, And this is poorly done. Wind noise and then why the radio on in the background? Just dumb.

[@microtransactions2661]

are you serious dude? how is it poorly done. the dealership jerked this guy around. "these are rich people's problems" so because he paid 70k in cash for a car he's considered "rich"? you do realize a rich person wouldn't care about losing 70k on a car, nor would they bother going through all the litigation that this guy went through. they'd just buy a more expensive car. the wind noise was minimal and didn't intefere too much, I heard everything that was documented. and I liked the music actually.

[@alvinkarpis5755]

Al Zaidi the music is from the dealership's PA system. This is not a rich people's problem.,pretty dumb thing to say only rich people can buy a Hellcat Mustang owners are going through the same thing.Plenty of youtube videos are proof of that

[@jerrymooney7782]

Honestly probably one of the most well thought-out KZbin videos and very explanatory that I've ever watched kudos s*** maybe you should be a lawyer if you're not already

[@ThePaul1551]

Thank you

[@sluggingbread]

3 years later I bumped into this video and my lord I have to agree with this sentiment. Paul if you read this, this was one of the best informational uploads I've ever watched on KZbin. Thank you for sharing for our benefit, you are the embodiment of "Don't take shit from anyone."

[@rcworks9762]

That car has frame damage PERIOD. ASE Master Tech of 35 years here.

[@watershed44]

RCWorks what do you believe happened exactly. I'm curious.

[@rcworks9762]

Damaged in transport from the factory or an error during the build. I worked in the used car market for 20 years... A frame damaged car deserves only a SALVAGE TITLE. Now it could be fixed but it's not the kind of work a dealer would do. Alignment is caster, camber and toe, many make only have provisions for toe adjustment. Camber can be added at the Strut/Knuckle bolts by slotting the top hole at the strut, caster could be done by modification of the upper strut mounting or a strut rod that is threaded to locate the control arm(These would come with the car.). Looking at the body panel alignment I don't believe that the car was hit but had the problem built in or maybe, but not for certain by transport(Some of those guys are not to bright on handling cars). For a new car not being able to be aligned tells me that the car is not marketable as a new vehicle by any means. The dealer knows this. If that car were to be sold from a dealer used without disclosing frame damage the dealer would having a legal problem for not buying the vehicle back.(At least in California.) I worked 21 years in used car reconditioning and a frame inspection is the first order of business. If it doesn't pass we returned the car to the dealer. In some cases we would arbitrate if it was a car for purposes other than resale as a running car for resale. Like parts or racing. Robot assembly is not infallible. Some of the stories I have heard about cars that just drove from the assembly line to the factory storage lot would curl your hair.

[@DarthVader1977]

@@rcworks9762 too* bright

[@CARDINAL701]

Probably fell of the transport truck..........

[@rcworks9762]

Panel alignment looks too good. Could still be from transport though... A careless flatbed driver could have done damage with the winch while securing it to the tow truck. I've seen that come in, sometimes with tears in the metal from the hooks. The only way to know is measurements on a frame rack. Any tweakage bad enough to move the strut towers should make the hood fit look bad. It looks perfect in the videos. What gets me is who was doing the alignment that though moving the subframe like that was helping. With those measurement the car should have went down the road at an angle that would be noticeable if you followed the car down the road. It would make a great circle track car if it pulled left instead of right. :)

[@ryan2546]

Good Video man!! Watched the whole thing!!! Respect with all the info you put together! Dealerships don’t realize the power of social media! This will make a statement and the dealership will learn a valuable lesson! Great job

[@joeshmoe1316]

Awesome well done

[@troyw6734]

This will cost them a lot of deals for many years to come. :)

[@pickles9774]

Yes it will...

[@jimmorrison3927]

bad reviews can hurt a dealship...fact.

[@kendoish2504]

Dude this isn’t some word of mouth shit here. You can work in dealership but if you think this bullshit being all over KZbin won’t hurt their business, you’re either crazy or don’t understand how things work nowadays. You’re reputation can get ruined by a single tweet. This is just as bad if not worse. Social media can be the bane of retailers everywhere because the shit is instant. Again, this isn’t people whining at the water cooler at work. Thousands of people have seen this the first few hours it was posted. Give it week and it could be a hundred thousand people. If you don’t think that many people seeing bad publicity that fast won’t have an impact on business, not trying to be ugly, but your fucking crazy.

[@ForrestGump1212]

Well I seriously doubt most of the people living in and around Las Vegas have not even watched this video, or heard of this guy.

[@ThePaul1551]

CubsFan12 you are incorrect- my ups delivery driver has seen this, I can’t even go to a grocery store without people saying to me that they saw the video

[@lowerclassbrats77]

Didn't Towbin have a "reality" show a while back? If I recall correctly they appeared to be shady dirtbags in their own show😆

[@Guitarnivore]

I take any dealership branding off of the car as soon as I get it home. Why should you give them any kind of free advertising from you at all.

[@danielgalindo2714]

Scott W same here, I bought a new Sierra came home took all the badging and license cover off and when I went back to get my plates they told me the truck was missing all that and put them back on at no cost 😂 came home took them off again haha

[@johnc335]

Me too....firs thing I rip off.

[@EveryDayTrucker]

Oh no, I dont do that at all. Nope! As a stipulation to me buying it I tell them they sell wholesale to me or remove all their garbage. They remove it!!! 😉😁😂🤣🤣🤣

[@br5498]

I take it off in the lot...

[@mattschmidt9435]

Just have them take it off for you when you tell them you will buy it

[@360vlogger3]

Damn...how did I get sucked into this video, wind noise and all? You should write books as you are one hell of a story teller.

[@kenzpenz]

really ?

[@ItzDrPlow]

pointless comment lmao

[@360vlogger3]

@@ItzDrPlow yep...sort of like...

[@glenharrilal1295]

Hey whinebag ,sorry your pussycat cant do.200mph, how do i know that ,i own a 2018. ZL 1 camaro.,i raced a hellcat top end when i got to 196 mph the pussycat was 50 carlengths in the dust ,it will top.out at 170 if your lucky.,get a chevy man dodge is junk...lol for real..

[@08magnumsrt]

@@glenharrilal1295 you're just what the world needs, a totally narcissistic A-hole that gauges his worth and success by the car he rides. Also by what he can do with his said car. I'm guessing it's a short coming in some other area that has you having to sit here on the internet and brag about your car. LOL anyway goodbye

[@HilltownCT]

That car is an insult to lemons. Kudos to your perseverance!

[@teacherm96]

Wow my brother what a fight. I had a motor problem with my 6.4 hemi blew 5K still not fixed. Thank you for discussing your struggle with FCA and the out come.

[@ejcena4305]

Towbin Dodge has just made a name change, we are now calling ourselves Towed In Dodge.

[@snoolee7950]

Toed in, like the alignment.

[@KenHMladin]

lol

[@dalewalker4614]

@@snoolee7950 Or maybe shortened to Toad Dodge, as in kissing it still won't turn it into a prince

[@BotevVratza1983]

this video should go viral, it's a step by step guide what to do in lemon cases ,can't get anymore detailed than this !!

[@ThePaul1551]

Thank you

[@stuwest3653]

30 minute videos don't go viral.

[@WarriorsCherub999]

+Stu West lol FACTS !

[@BotevVratza1983]

yes 30min is too long for whoever has the attention spam of a NY city sewer rat, that's why most people don't know what to do at all when shit hits the fan ,because 30min that someone wasted from his life to do a video to help folks out it's too long nowadays...go figure

[@stuwest3653]

To long to go viral. Not to long to be a useful and well made video, moron.

[@antonmonteleonus3616]

Towbin Dodge WTF are you doing ? Shame on you !

[@missionimpossible4869]

I can't Imagine the stress you have been through, and the terrible experience with all this mess, thanks for sharing.

[@joeriwerk2366]

At first I thought you were just another annoying customer, but I like how organised and well educated you are about the subject. Good to see you got it resolved! I had a lemon too, car wouldn't start at random times and it was in service for weeks, replacing battery, starter, wiring harness, ... They eventually blamed wireless signals in the sky (yes, seriously). I owned 2 of the same cars (same spec, same year), and 1 did not have this issue. They also tried to bill me for the repairs since according to them it was related to the wireless signals in the sky and not the car. Traded in both cars at another dealership and completely destroyed their reputation. I may have put in too much effort, I changed jobs that put me in the position of working for their parent company and I dragged their name through the dirt.

[@ThePaul1551]

Nice, They can only blame themselves...

[@bradallen1832]

I especially like your response! Hopefully you gained from it, not lost.

[@joeriwerk2366]

@@bradallen1832 I lost around 18k by trading in both cars, but that is peanuts compared to what the dealer lost. I moved some of their big lease partnerships to another local dealer, that just has to hurt them. + the new job pays for my lease (never buying a new car again), so in the end it worked out pretty well.

[@properlycritical6510]

you need to make a video on that, "wireless signals in the sky" made your car not start? ahah ahAAAAHAAHAHAHHAHH!!!

[@BullyGovJ4F7775]

Anything you buy today that cost of $2,000 or more you have to document it like this or they will screw you over oh no the average consumer doesn't document anything or even keep receipts.

[@MarksmanTV]

In the cases of a lemon, the dealer just has it returned to the manufacturer... They would not have been out any money, other than losing the margin on the sale - but they still would have been made whole. There is no reason they should not have taken it back. You even agreed to purchase another vehicle from them and pay the difference... Makes no sense... Now people are currently writing all sorts of bad reviews on their Google and Facebook pages... The dealership is run by dumbasses...

[@Playawithapassport]

No, you are the dumbass. Guy just broke the entire incompetence of the maintenance of that dealership. Clearly, this dealership has idiots working in it.

[@2PressurePonch]

trugb24 i believe hes calling the dealership dumbasses.

[@JasonTylerRicci]

With today's value of social media and the impact it has on business in general, it still surprises me how poorly business can be conducted.

[@Floating_Head]

I live where this STEALERSHIP is located. Trust me when I say THEY ARE GARBAGE

[@jameshouston4592]

Marksman you are dumb.

[@arielatom03]

Clearly that car was in an accident, wasnt repaired properly and sold as new.

[@joshua_J]

Boom. Hit the nail on the head. They get away with it by dealer trading and not documenting the accident

[@jamesball8519]

Clearly my ass

[@SuperFyaman]

They tried to do that to my coworker when he bought his rt charger and he found out and sued. The dealer was ordered to payoff the car and give him a full refund so he got a $35000 car for free

[@deadshot4245]

Frame was probably damaged

[@Rudizel]

That would be easy to figure out. Just take it to the best body shop you can find and have them look for some sort of frame damage. They know what to look for and they have the equipment necessary to see if the frame has twisted or not.

[@mariovazquez190]

Thanks for sticking up for consumers.

[@ThePaul1551]

Gladly

[@Universal.G]

Horrible. Usually people buy brand new cars to avoid possible headaches that come with used cars. Seems like they took you for a ride...

[@tomjohns5146]

lycan=FIAT owns the company==stay away from anything associated with fiat !

[@Universal.G]

@@tomjohns5146 Fiat also own Ferrari and many other brands. I honestly think he was just dealt a bad hand of cards. A company I used to work for owned many dodge caravans and they all lasted 250,000 to 350,000 km

[@thumperjdm]

I'm guessing someone at that dealership took his Hellcat for "a ride" before he took possession of it. I wonder what the odometer reading was when he first got the car?

[@danperch3034]

My friend thanks you for this video. He was going to buy a RT Challenger from Tow(trash)bin Dodge. Not anymore 😂

[@kennykennysson1077]

Now we understand why they are named Tow-Bin scrap metal Ford!

[@klr650nky8]

I never drive a car home with a single Dealer advertisement on it; unless they want to make the payments!

[@ragimundvonwallat8961]

i love when they ruin the paint job with their stickers.... auto industry is dead, what you still see is a dead body still kicking because of the nerves

[@joeriwerk2366]

I still have my license plate frame on from my dealer after 2 years. Usually the first thing I toss is the dealer frame, but the one I go to is superb. The owner is a real enthusiast and has a passion for the brand (just like me). When I walk in the showroom he immediately comes to talk with me about new changes or experiences he's encountered. So I am happy to represent them with a license plate frame! In my country a good dealership is hard to find. Before I found this one I used to drive to another country to have my car serviced...

[@stevebrule4742]

I went through a Lemon lawsuit with Acura. The transmission was bad from the beginning. I kept documentation detailed like you did. After 2 Transmission changes and countless other issues I hired a lawyer for 1,600$. After a month I got a call from the lawyer too meet her at the original dealership and that Acura was just going to go ahead and give me a new car same model. When I walked in the Manager was there staring me down and talking shit too me. My lawyer got there and the rep from Acura. Finally after 2 hours and signing paperwork they pulled the new Car up to the door for me to inspect. Surprisingly the car was perfect. Clean inside and out. I drove away and my car still runs perfectly. It’s so stupid how dealerships and manufacturers can’t just admit when something goes wrong and make it right. Great video Brotha!

[@stevestock2439]

Your tire problem on the back was from the giant hole-shots these guys were doing on your prized possession when in their possession. The carriage shift that they performed on your vehicle did nothing to remedy the problem other than made it dogleg down the street. The multiple days left at the repair places and the hundreds of miles put on it was only an opportunity for eager service guys to go out and rape you and put your car through more abuse. You got screwed over by the stealership and moreover by the manufacturer. The manufacturer should of required them to allow you to surrender the car to them. I would not of went back for seconds personally and bought the wide body. Much thanks for making the vid and exposing these jerks. If they lost one sale than you did your due diligence, but I have a hunch that this video's effects are going to be far-reaching and hit them hard. They deserve and own that.

[@mackendw]

only way to protect against this bad behaviour is to install cams in the vehicle before taking it in for service. if they do this, they are up the creek bigtime.

[@JamesRyanCopeland]

I worked at a wheel repair shop and we were hired to repair the front and rear drivers side wheels on a brand new shelby gt500 because the sales guys drove it shortly after it was delivered to the dealership and lost control and slammed a curb. The dealership hired us to REPAIR and repaint the wheels and im sure some poor soul bought it and ran into many issues.

[@edwuncleriii2286]

This is the best prepared lemon case against a dealership and Auto manufacturer I've ever seen. Not to mention all the shit they gave this guy. Hope that the new Hellcat is a solid car this time. Best of luck

[@snaproll94e]

All that and not one cuss word. Well done sir. Interesting that your first lawyer was incompetent, lots of them are. Your second lawyer is the real deal. Anytime a lawyer is dragging their feet, they are running up the bill and abusing your patience. Great info, hopefully no one else will need it. Hope you enjoy your new Hellcat.

[@buzzerd48]

Hes a better man than me! I was swearing just watching the video.

[@MalikSucksAss]

That impressed me too. Not a single curse word, I noticed.

[@JS-ko2kv]

Guy seems smart and he seems to really have his stuff together I wish I had a brother like this or better yet a father

[@steelwheels327]

The Dodge dealer handled it totally wrong . My hats off to you as far as detailed record keeping .

[@ThePaul1551]

Thank you

[@jmoz9305]

At the 25 min mark in starting to think he's leaving out details. They probably refused because he was causing a scene or something and they didn't want him in their business.

[@wayne2160]

That place sucks. I am a used car tech for one of the other dealers in the Auto mall. Had a Ram truck leaking oil. Was under there warranty used car manager had it sent to them to get repair. I got it back after 2weeks to finish my work on it. The truck was still leaking oil and now they had broken one of the wheel studs on the hub. Of course they said they didn’t. Which is hard to believe anything they say when they had said they have fixed the oil leak in the vehicle which was still leaking oil. Something like that wouldn’t have gone unnoticed by me. That place is a joke!

[@xxxthehunterxxxhawk5784]

It's not a lemon. That car has been wrecked. Those problems don't happen from the factory. They don't want to take it back because they don't want to admit it's been wrecked. Selling a car that's been wrecked as if it were new is a crime and they know it. Best thing to do is take it to an outside reliable garage and have them certify that it's been wrecked. After that paperwork goes to your lawyer. You go to court and they will be forced to take it back.

[@andreww1212]

Exactly. The car is supposed to be "brand new". There's no way a brand new car with angles off like that for the thrust. The frame is damaged. Car should be certified as having frame damage. Once it's certified then sue the hell out of the dealership.

[@jad43701]

Was wondering the same thing myself. Say what you will about Dodge, but even they wouldn't let thing out in the wild in that condition.

[@davidwood7170]

Not wrecked, but damaged in transport is most likely what occurred.

[@feelnrite]

Yes maybe strapped down wrong and too tight.

[@supermariozombies4824]

Certainly possible. If your unibody gets damaged lets say by improper strapping on the car carrier it could affect the steering axis inclination. NO wheel alignment or subframe adjustment is going to fix that and if your not looking for that issue you could chase a wheel alignment problem forever without finding the cause. The fact that the dealer wanted to do or did a subframe adjustment is ridiculous. That would be a huge red flag for anyone that knows anything about wheel alignments or collision repair. This vehicle was either damaged at one point before that sale or something got fucked up when they welded the unibody together at the factory.

[@d.a.s.3921]

Wow - Danny the Count looks better than I thought without a headband !!!

[@Orion801airsoft]

Lolololol

[@edwuncleriii2286]

Yoooo

[@jbizzle8491]

I used to work for Towbin Dodge in the service drive and all over the dealership over the years. They are the biggest cheats. I caught the service department doubling the oil change wait times AGAINST what the manual recommends, in regards to the dealer using "semi-synthetic" fluid. About a year into doubling every customer's oil change wait times and clearing the miles from when it's due, til the next. I find out that in the parts department, the base oil used in those oil changes is cheap bulk conventional oil. So, then it goes to motive....in service, creating unnecessary wear and tear on customers new vehicles by doubling the build up on engine sludge unnecessarily by lying to customers about the oil being used and the proper "updated" intervals. Makes sense as to destroy their customers cars to sell them new ones over and over. Sneaky af. I even met with Chop at a local restaurant on my birthday to have a sit down about his practices and going to the media. He threatened me and then changed his oil the next day apparently. But over the years, I worked there during the shows and can personally vouch that behind the scenes in most ways, this dealer is shady, untrustworthy and fraudulent. I've worked in the sales tower, my ex wife worked along with the head of security and saw it too. All the top guys are gone and moved over to Chapman anyway. Chop doesn't even respect or care for his own employees.

[@ThePaul1551]

I believe 100% of what you have said, many current and past employees have provided detailed info about various business practices along with an uncountable amount of customers with the larger percentage being female that have been taken advantage of and have experienced dirty dealings when it comes to purchasing new and used cars from this dealership. That has seriously negatively effected their lives some in ways they will never recover from, even a Metro Officer, the level of greed is mind blowing, running the # 1 Dealership clearly was not enough that resorting to deceptive and or "possibly" even practices that according to the Law may not be so above the line I will just leave it at that is inexcusable, I am thankful I never dealt with that end of it, just done dirty at the end for no clear apparent reasoning. that is what motivated me to make the video, now that dealership is at the bottom with reputation and sales and Chapman has retained the # 1 & 2 Position consistently since this fiasco - and rightfully deserved, I have purchased two Challengers from them a RedEye and a Drag Pak and the guys are great, I appears what goes around comes around as it is called Karma. Also, FCA is a whole big barrel of monkeys also, it is what it is though, appreciate the message.

[@conanthedestroyer7123]

LOL 100 miles of test driving. These guys need to be shut down. Great story and documentation. Dodge people lie lie lie.

[@ThePaul1551]

111 Miles, agreed Fkn BS

[@conanthedestroyer7123]

@@ThePaul1551 I wonder if they can be taken to court for joy riding in your car. They probably hot rodded it with their friends.

[@danchristian281]

Yeah fuck Dodge, shitty cars and horrible stealerships.

[@buggerlugz6753]

@@conanthedestroyer7123 - Probably kerbed it too, due to it pulling to the right..........

[@johne3999]

Yeah they definitely took that car on a joyride, before he even bought it. My guess is they hit a curb hard, bent the frame. (easy to do on a pos dodge) They half assed fixed it, replacing broken parts but not even attempting to fix the bent frame. Then they listed the car as "new" covering up everything. and waited for a poor sucker to bite.

[@jaybarr8098]

It's not worth it for dealership to give you the run around. They should do the right thing and avoid further bad PR.

[@watershed44]

Jay Barr The management has a vendetta against the car owner for some reason. I don't think he did anything to deserve it. I think the managers are just angry that he has all his ducks in a row, perhaps the manufacturer caught the $tealership failing to actually perform the warranty work that was actually listed on the work orders and penalized the store, it happens more than you'd think.

[@JimmysTractor]

Incompetent hacks- scratching up your wheels, 110mi joy ride and not checking oil level, totally unacceptable at a tire chain, even worse at a dealership selling and servicing SRT vehicles.

[@josephjones8124]

This is how you handle a problem civilized and respectfully you get a lot further like this instead of blowing up and getting out of control great job to you sir

[@biz-73]

I really like how this guy has documented everything, this is a great tutorial to how to handle things like this!

[@cycl0nnus]

he's a very professional shawn michaels

[@porkchop10]

....No longer Towbin's boy toy

[@cycl0nnus]

@@porkchop10 lol!!!!!!!! He's just a sexy boy!!! Lol!!!!

[@73dustpan]

He should give the person who sold him that car some sweet chin music.

[@TrophyDad]

They don't want to receive the car because they Know that they are the one who damaged the car, and they Know that once inspected by the third party, they will receive a charge-Back from Fiat.

[@watershed44]

Trophy Dad I wonder....or the transport company tightened down the hold down chains too tight and bent the unibody??? But you'd think in that case the transport company would be liable...

[@garyg1254]

Exactly what I was thinking. One of the employees took it for a spin and it was probably too much car for him and he hit a curb or a large pothole. May it could have even been the owner.

[@TonyRule]

If it was the owner you can be damned sure Towbin would have been all over it citing and documenting damage. You can't screw up a unibody that badly with impact damage without leaving some obvious signs. But you can sure do it by cranking with chains on a transporter...

[@ffx95]

Gary G a curb won’t mess up the frame.... it might mess up the rim, tire, tie rods, struts ect. But for the frame to be warped it has to be an actual accident or a factory defect.

[@watchman-pu7tp]

Instead of doing the right thing and taking a loss on this car, Dodge and this dealership decided to screw the customer. But in the long run, their decision will likely cost them many times more, and they will likely wind up eating the car, anyhow. Justice served.

[@ThePaul1551]

Yes sir, they did eat the car along with attorney fees and a loss of business, american greed at its finest

[@JBSTOPJBSTOP]

It’s not the dealership that is responsible. The dealership sells the vehicles that Dodge,Chrysler & Jeep make & warranty. The dealership is not responsible for anything that is a factory warranty. That is the manufacture who is responsible. Not The Dealerships. Don’t blame them for anything warranty related. Scratching the wheels yes they are idiots. The car burning oil is probably normal onna breakin & big motor.

[@snap-off5383]

@@ThePaul1551 It has to be that for every 1 they lose, they shoo off another 5 or 6 with their pathetic settlement attempts, and end up saving money putting screws to customers to get them to keep bad cars, even when they have to pay attorney's fees etc on the ones they lose.

[@paulh1745]

I’m wondering if Towbin refused to be the surrender location because they would’ve been stuck disposing of the car for FCA. Also, everyone knows that Chop Towbin is the owner of the dealership. I’m not clear on why the consumer didn’t go over the service managers head and seek out Chop Tobin to receive the car back.

[@anthonylarocco6763]

Oh it’s already cost PORK CHOP MILLIONS in business. Believe me. Paul Klein basically put PORK CHOP out of Business 😂

[@bryanbarnetttm6574]

Love the presentation. A+

[@chadhaire1711]

yeah what a great presentation--loved all that wind noise and loud music drowning out his voice.

[@davehenry9110]

The only thing I disagree with him about is... No dealer wants cash, they all want financed $$$ , interest baby!

[@Gmtail]

The dealers don't make the interest, the banks providing the loans do.. However I will say most dealers don't care if you pay cash or not, in fact some would rather you finance it because you can usually bargain more on the price with cash. There has also been cases of certain banks pushing their products on dealers, so the dealer can get a kick back for using them.

[@the_first_resort940]

Bmw turned my 120k cash down said they wanted a check because they had to mark every bill or some bullshit little pricks

[@fredwilliams7893]

So actually very true. I just bought a used car and paid cash and thought they would bow down to me cause I did. And they could careless about cash. Here's why. I asked the sales guy to be straight up honest about it. And why not I already bought the car so need to bullshit shit me right? So he was hella cool and told me why cash is not king. Yes some dealerships make interest on financing cars. If they have a deal with bank they can actually make the interest every Month you make a car payment. On a cash deal they realy don't make shit for the car in fact he told me they only make on average 500 to 1000 dollars per car on cash deals and make way more when getting the buyer to finance.

[@kwmiked]

@@fredwilliams7893 funny the salesman told me the same 500-1000 story when I financed my truck lol bullshit!

[@ROTAXD]

Fred Williams $500-$1000 per vehicle is absolute horseshit. On a $70k truck (or car), the dealership is putting $25,000-$27,000 into their pocket.

[@keithpetersen560]

Having been in the car business for about 5 years, I'm not surprised with your case. It's to bad you had to go through this process, on the other hand its a good learning experience. Good to know the attorney fees are paid by the manufacturer. Great review and good job with the documentation.

[@Seniorsix]

"Suspension replaced." What kind of a service advisor is that??? There's like 50 components to the term "suspension". What the hell did they replace lol??

[@ThePaul1551]

Apparently the complete suspension, who really knows.

[@TheClash122]

I thought that was odd , too. They probably did nothing.

[@techone19]

How do you keep your cool? If it were me instead of you, you would have seen me crying, raving mad, stomping my feet, flailing my arms, going crazy. Your are one cool dude. 👍👍👍👍👍👍👍

[@bigdog813]

Thats the wrong way to get what you want.

[@techone19]

@@bigdog813 No... Being cool is definitely the right way.

[@charleshodge9327]

O and another thing. I can tell this service manager is a piece of crap. Because those scratches on the rims are from a one dollar plastic protector on the tire machine that wears out and needs replacing about every 100 or so tires. I worked for some.... (All the managers I ever worked for.) Never wanted to replace or repair things like that. When I ran my shop it was checked before every tire. Only takes a second to check and about 5 min to get the part and put it on. Not much effort to save a $1000.00 worth of rims.

[@ConTheDon187]

thats how our shop used to be and now we don't even do service because of so many losses. Not from me, but these two guys who just couldn't do a good job or fix things the right way. Dealerships are only as good as the con men and hacks they hire.

[@joeriwerk2366]

Good mechanics are hard to find, and usually stay away from dealers like this because they are not given the time and tools to properly do their job.

[@caseyjones3684]

YES SIR HE IS ABSOLUTELY CORRECT!!!!!

[@jameswalls9468]

I've been a professional mechanic for 40 yrs. I started into watching your video expecting to see a whiner with unreasonable expectations. NOT the case, I was wrong. You have documented your experience VERY well. I hope your issue was resolved in the end. I'm from Oklahoma, when I was a kid in the early '70s, I used to occasionally see a Cadillac driving around that was white with BIG yellow lemons painted ALL over it and a sign, "I bought my lemon from ("dealer name")". I believe it had even made the local news. In the end, I had heard the dealer ended up buying it back for even more than the guy originally paid for the car just to get it off the streets. That was going to be my suggestion to you, up 'til the end where you explained you found another dealer that agreed to help.

[@Lyka-clock]

This gave me flashbacks of my horrible Ziebart experience. I basically put my expensive new car in harms way thinking it was going to a car spa. I've learned to keep it simple.

[@russellmcdonald6033]

I looked on Towbin Dodge website and I dont see Abraham Marquez listed on their staff MAYBE he got CANNED!!!!!!!!! GREAT VIDEO I was really thinking about buying one NOW HELL NO!!!!

[@231mac]

Russell McDonald Yeah, I found his weasel ass on FB. He doesn't work there anymore, lol.

[@HoodSwami]

@@231mac Good, I hope he never works in another dealership again.

[@Jordanfiend361]

Lloyd Bonafide ducktales

[@bolt_husky]

Probably because he made it up,, much like A LOT of stuff in this video.

[@watershed44]

Lloyd Bonafide Abe is that you.....you little greasy taco...

[@schuey999]

Thank you for this video. I will never purchase from Towbin either. The question is why would you buy another Dodge?

[@79thump8]

Are you sure this isn't one of those rare Land Rover Hellcat's?

[@gaybama5957]

those 2 are definitely a match made in hell

[@dustinhoverson7356]

Just caught your channel today. What an excellent video this was. I'm sorry you had to go through all that but you did a great job explaining the situation. Very well done. Just goes to show.... keep ALL your paperwork! Love the new car as well. Enjoy it. Your deserve it.

[@ThePaul1551]

Thank you I appreciate it

[@millwrightdad3753]

Already been there, we are working the details now. Also stopped MGM from purchasing shuttle Van's from them cause of this video! I showed it to my buddy who works security there and he showed his boss and vise versa

[@troypollonais9143]

This is why there is such a thing as "lemon law lawyers"

[@ThePaul1551]

Correct, and it was resolved using one

[@troypollonais9143]

@@ThePaul1551 glad to hear that. I've heard of a dealership having to pay for a 5 year old Mercedes by the time the lawyer was done. It's unfortunate that you have to legally oblige people to honor the law.

[@MudLife69]

How funny to see a comment from you on here lol HAHA! Its JJ btw!!!

[@phigo4kins]

@@ThePaul1551 Don't Forget to show Us Your New RedEye!!!!!!!!

[@spikespiegel751]

what's he doing out there? crank up the lot music

[@Meekerextreme]

I would never shop at a dealer with lot music and a blue genie

[@SlavesWereGood]

Lol i was thinking that

[@semperfi1000]

Most important part of this video is at the end when he tells us who pays the attorney fees

[@jakvi8046]

I wish the video was not so long. BUT AGREE, I skipped sections... I glamced through here and LUCKILY saw your post and watched the END.. PRICELESS INFO. MFG REQUIRED PAYS ATTORNEYS FOR LEMON LAW CASES

[@PittiesAndMore]

The manufacturers don’t pay your attorney’s fees in Michigan. I check to see if they pay in your state.

[@cs292]

Frame damage?

[@thbbbt]

Just an observation from when they had their TV show “King of Cars”, that the entire stealership seemed shady AF.

[@ThePaul1551]

4 Sure

[@FJB_obs7.3]

At least he has documentation he paid a lot of cash for that car I’d be pissed

[@JP-lw3bt]

This is eye opening and I'm a mopar fan......geeez they did you wrong, idc ugh I love mopar.....this is unacceptable and inexcusable

[@ThePaul1551]

Agreed

[@freeaudiobooks7469]

Mopar fans still exist 😝

[@1YouTube_you]

I’ve had 5 Rams now! Not one time did they see the shop over anything other then a couple recalls here and there! My newest is a 2017 Ram Laramie longhorn 5.7 Hemi!

[@JP-lw3bt]

I just said this was bad but still have assholes talking shit....smh....America needs to grow up

[@thomashammonds1547]

He went wrong when he got a dodge

[@zamp6969]

When life gives you lemons make lemonade, by lemonade I mean insurance fraud 😂

[@MeetJoeBlack55]

Unfortunately, after working at a FCA dealership, I have seen the poor build quality of many of their vehicles, and would think twice about buying from one of their dealerships. It's sad that Towbin Dodge acted in such a childish manner, and one can only hope that it negatively impacts their future business, however, as with most 'stealerships' in large cities, they have plenty of other "victims" to prey on. You did a great video here, and with that and spreading the word locally through car clubs, enthusiast sites, and other gatherings, maybe Towbin will feel the pain they have inflicted on customers. Even though I haven't ever owned one, I always enjoyed looking at Dodge Challengers, but after seeing this video, I'll be dammed if I ever buy one from Towbin!! Thanks for taking the time to inform. I'm usually in LV once or twice every year … hope to see you cruisin' in your new widebody some day!! :)

[@ThePaul1551]

Trying to order one now,

[@repnatl]

There really isn't a such thing as dodge quality anymore its sad. Love my 96 Dodge Ram 1500 minus the 46re transmission lol. Everything inside rattles like most new dodges but that's why I have a louder exhaust setup. Other than that I love it. Would never buy a newer Chrysler personally.

[@repnatl]

Daddy Government the v6 engine should stop you from buying a v6 muscle car lol

[@careyaxt5738]

Great job Paul! Great documentation . Thanks for posting.

[@damnbdboy]

Former FCA engineer here. I am sorry that you had to experience this awful inconvenience. I always hated the fact that the dealerships have terrible synergy with the corporate world. They do a lot of things wrong, especially in servicing and case handling. Usual mechanics at dealerships are jokes compared to the master mechanics at Auburn Hills.

[@REDZ28won]

Well the FCA engineers need to tell the people who write the Diagnosis charts to do it right and also whoever does the wiring diagrams to get the right wire colors and terminal positions on the diagrams so the vehicles can be diagnosed properly by the techs in the field.

[@damnbdboy]

I don't think the techs in the field acknowledge that they don't understand something. If they really don't, then they should do something about it. Its not an impossible task to bring it to the attention of the tech training department. I actually helped a guy who is in charge of documenting and writing instructions for techs on repair jobs. He did an excellent job, dude took his time to cover on how to remove an aux battery on wranglers. It was so thorough as if he was explaining it to a 10-year-old.

[@REDZ28won]

Sure some techs dont, but most open what they Call a Star case for Help. If that doesn't resolve the problem they send a field tech out to look at the car. Then it gets escalated from there. As far as understanding. Its almost impossible to understand how every new technology works on every vehicle when the information they give you doesn't make sense half the time.

[@REDZ28won]

Jason Lower You correct Sir!

[@ShowMeWhatINeedToKnow]

Yeah, but dealership mechanics can't even fill the oil to the correct level. This happened to the guy in the vid, myself, and other people I know -- it's not anomaly The biggest retards work at the dealerships and there is little care and effort to take care of the customer's car (like not doing stupid stuff to damage it). I hate taking my car there. One time I took my car the the dealership and they didn't even re-attach the air filter intake to the air filter box, after the oil change. So I was sucking unfiltered air as I drove around. GREAT!

[@johnspartan98]

Why make adjustments to the front when it's the back end making the car pull? It has to be the back end because the back tires were wearing, not the front. They should have started by putting a different set of tires and rims on the back end, chalk the treads on all tires, take it for a short drive, check to see if the chalk comes off evenly and see if the pull is gone. If not fixed, replace the whole rear differential. I'm betting that's your problem right there.....bad Rims or bad differential.

[@ThePaul1551]

They did all of that and then some

[@nouseforaname5378]

I’m really diggin the soundtrack to this story

[@chrisharley1929]

The car was built correctly the "technicians" can't repair/adjust it properly. Look how they jacked up the cradle alignment, hacked the wheels, installed wrong tires, DIDN'T PUT IN ENOUGH OIL!!!! IT'S THE DEALERS FAULT

[@Vbluguitar]

Great video Paul! Very good job keep the documentation in order. Wish I was that organized. Did you get your new Hellcat?

[@JesusChrist-dn2sd]

I don’t understand, their a billion dollar company and they can’t just give ONE customer his money back or replace the car OR fix the damn car.

[@ThePaul1551]

Some things are simply not explainable

[@drpepper3726]

Doubt it’s ONE car, this is business as usual for them.

[@briancrawford69]

@Ben thank the Dems for the factory closure part at least

[@CrazyCrits]

I realized some thing was wrong after I went home and saw that it said Dodge on it...

[@davidpedder9048]

So true !!!! I have seen stories like this also with the Ford mustang. Americans dont know how to build a sports performance car !!!!

[@DarthVader1977]

something*

[@davidpedder9048]

@roccorostagno Toyota kicks ass in Nascar and Lemans !!!!

[@ConstanceCox]

@@davidpedder9048 you're a fucking idiot.

[@VEEZER1]

@roccorostagno I love nissan and toyota. Look for big changes in honda after the next gen nissan Z hits the streets.

[@dominicoconner1973]

Toyota was buying back trucks that or replacing frames on trucks that were 20 years old it covered over 800,000 trucks & Dodge won't even acknowledge a problem with 1 car.

[@jamesrichardson63]

Lol...Toyota?

[@blakebuchholz7809]

that's where all the worries begin, friend works at an auto shop and a 2018 chevy silverado with abt 250 miles had a ton of issues

[@CC-by6rz]

@@chrisw422 buy yourself a 2000 something Toyota and never look back

[@scandinavianflickgd7331]

Amen! 2002 Tacoma w/ 450k and still has the compression of a new truck.

...........Toyota.............They put new rings and pistons in my 10 year old, second hand Camry...."oh what a feeling"..............TOYOTA RULES.

[@TimmyTandoori]

I had wonky problems with my new 2015 SRT Jeep. The dealer I bought my Jeep from was horrible service. Ended up opening a few cases with FCA and found another dealership with better service. Three transfer cases were replaced one at a time and coil packs were replaced for a vacuum leak. Coming from German cars every time for a part replacement, etc has to schedule weeks in advance and had to fight to get a loaner car. I’m back to a German car...

[@the_first_resort940]

TimmyTandoori German cars are king sadly quality is no longer a thing it’s all disposable

[@70ixlr86]

Thank You for taking the time and energy, to stand up for whats clearly against the consumer.

[@DoubleCommaClub]

Plot twist!!!!! The license plate cover he threw hit Abraham and got arrested for assault. Abraham presses charges

[@calvineulalio6654]

Plot twist, twist: Abraham presses charges they go to court, and he gets arrested for being an elegal 👽.

[@amj2020]

calvin eulalio what is an elegal. Is that an electronic illegal?

[@johntumai827]

Very articulate mate; detailed information from start to finish. Makes me think how many other consumers were ripped off due to them not having such fortitude as yourself. Good on you for sticking up for yourself mate, and showing others in this world how important it is for all of us. Thanks for the upload!

[@haterzmakeifamos]

I want to hug this guy he’s gone thru hell. I admire your patience, Paul.

[@mocharger06]

I bought a low mileage 1982 Z/28 with their 5.0 H.O. engine with the 5-speed transmission. About a year later, the cluster gear started devouring itself. I had a transmission specialist who not only owned his own shop and taught transmission repair at UTI. 6 months later, the new cluster gear did the same thing. After dancing around with Chevrolet for two months, I finally spoke with a regional service manager. I asked him, "If I replaced everything from the bellhousing back, what would the warranty be?" His reply was "90 days." I then asked him, "What would the warranty be if I replaced the drivetrain with an automatic, what would the warranty be?" "12 months or 12,000 miles." "What's the difference?" "The 5-speed is warrantied as parts, while the automatic is warrantied as an assembly." What I later found out was that 1) the Borg-Warner T5 transmission was designed for the Chevette, 2)( you could NOT order the T5 with a 5.7-liter engine, 3) they knew this transmission was junk, yet installed them behind engines that they could not survive behind. It all reminds me of the TH200 fiasco when GM was sued for putting that transmission in almost ALL of their smaller engine cars. They dragged it out in court for 7 years, until finally, they agreed to "replace the transmission if you were the original owner of the vehicle." Now, let me ask you if you had a car that been in the shop for the same thing multiple times, would you still own that vehicle?"

[@ThePaul1551]

No way

[@mocharger06]

@@ThePaul1551 by the way, thanks for making a great video that will be of help to someone.