3 Killer Secrets for Dealing With Difficult People at Work | professional communication training

[@TheWizardOfWords]

HEY MY FRIENDS: If these videos are having a positive impact on you, please show your support by becoming a CHANNEL MEMBER and/or clicking the THANKS BUTTON above and leaving a little love. A little love will allow me to continue delivering these videos directly to you!

[@mariesauers326]

Staying on message is a very good point. If you want to say no to something for example you must decline and stay firm. If you break down and start making up excuses you give room for the other person to pick apart your excuses and try and find “solutions” to fix the excuse so you can oblige to their request. This will lead to you needing to find yet another excuse to trump the first one and it goes on and on. no is no. You don’t need to explain yourself.

[@Dirtmonkey]

Dan- I love your videos - you are such an expert.

[@marieilene5082]

Hi Dan, I'm designing a communication training at work (I work in HR) for Leads and Supervisors and your videos have been so incredibly helpful, with real-world examples and advice. You give practical advice that people can walk away using immediately. Thank you for your expertise and for making these videos!

[@youtube-handle-are-a-joke]

When you are just 2 working together and the other is a difficult person I can tell you days are long, I extremely rarely engage with him because it's just rants, so I don't talk to him. In the end we're working each in our space just like we're alone : the days are long and the worst is lunch brake...

[@CS-pl1re]

Lol been there its so weird like they dont even know their difficult and why nobody want tô talk to them

[@luciadiane6682]

Hi Dan I work in corrections and this is liquid gold! Dealing with difficult incarcerated persons (and sometimes officers) is part of the job. I love these 3 principles. I have witnessed some of these principles, but never can put my finger and articulate how important they are until this video. Gold nuggets of knowledge! I appreciate you, keep it up, thank you.❤

[@TheWizardOfWords]

Many thanks :)

[@emm_bee]

Lately I've had a hard time at work dealing with a difficult co-worker (expressive) & your videos have helped me so much! I have learned a few things about myself (analytical) with your videos and I will most certainly pass this important info on! Thank you!

[@rhondabaldwin7529]

My safety lives where I do not defend. That makes soooooo much sense to me. I get it. Thank you Dan.

[@eachandeverything4022]

Im not quite sure as to what that means My safety lives where I do not defend. Can you explain it to me?!

[@luciadiane6682]

@@eachandeverything4022I think it means, if you take the bait, you leave your solid ground. So if you change your answers, you wind up arguing and defending what you were originally trying to say in the first place. So basically, stay in the lane of the message and keep to that and repeat it, until the baiter gives up talking to you. He/she will give up trying to get what they want from you and move on to someone/something else. It’s 2023, and I just saw this video. Great video btw.

[@djw8591]

Thank you Mr. O’Connor. Your videos are like treasures. So much wisdom.

[@TheWizardOfWords]

Well thank you Deidre. Please continue commenting, liking and sharing; it means a lot to me.

[@janinegaylard9233]

Thank you! I tried this in a work situation and it worked. Gave me such strength in the argument

[@TheWizardOfWords]

I'm so glad, Janine! I appreciate you letting me know! Keep going, and keep checking in when you can, OK? Let me know what else I can do for you Dan

[@habibahahmad9317]

Good night Dan I must say thank U for this positive advise on yr video I have to learn this strategy as you explain in your video a negative energy just came up on me and I was so wrong to feed into

[@antoniobarragan7755]

You are a genius.!!

[@TheWizardOfWords]

Hey, is this you again Mom? I'VE TOLD YOU THESE COMMENTS MUST BE GENUINE. :) That's my way of saying "thanks, I AM." Dan

[@MiaKimPH]

"Stay on message" Got it! Thank you Dan

[@silverbell6160]

I appreciate every video you share with us, God bless you Dan

[@subiafatima9826]

You teach really impressive tools of communication... Thanks a million sir.... Love from India....

[@charleshurstreinvention3959]

Our species isn't the easiest to get along with. True and this goes for difficult people as well. People can be annoying. Incompetent. Ridiculous. But as I told my own subscribers, you have to make an attempt not to hurt them. And usually that means even their feelings. You have to understand that many will have annoying traits that are not necessarily bullying traits but just what they are--annoying. And usually this type of behavior comes from their own internal unrest. As one of my Muay Thai coaches said: if a tiger attacks you in the jungle you must draw your knife and kill it. But if a little dog was nipping at your heels would you kick it to death? No, you move it gently out of the way. And that is the effort you have to make with people. Not everyone is strong, most aren't warriors. They aren't confident therefore have to be dealt with gently like the above analogy. And if you do that daily, you will find that it reflects back and gives you only more tranquility. Hope this helps someone out there---Charles

[@paularocha883]

The ATM machine is just the best metaphor ever!

[@dianamattia40]

Hi Dan, I just subscribed to your videos, and I think you’re amazing! You have great wisdom in dealing with people! I, myself am not so warm and fuzzy ( if you will) when someone disrespects me. When it comes to my emotions, I can be a bit immature. I of course am not ashamed of that, I have leveled self-esteem and an overcomer in most areas in life, I give all the glory to my Lord and Savior Jesus Christ!!! I can definitely use some better choice of words as a woman my age should already have accomplished. God bless you Dan and now I’m definitely looking forward to seeing more videos of you. 🙏🏼🙌🏽❤️

[@mujidatagbabiaka9918]

This is my first time watching your video. I enjoyed the teachings.

[@ktstankg2736]

we love you, Dan!!!

[@JJ-my3wx]

I’m loving💗 the background singers!

[@cosmicsweeper709]

laughed so hard at this, while I know these techniques it never hurts to have a refresh and the humour was fabulous thank you 😃

[@TheWizardOfWords]

:)

[@sharisimonehampton5434]

😂 lmao at the description of the'Parking Wars'window employee! Broken record works there! Lol...Thank you for sharing this video. 😉👍♥️

[@TheWizardOfWords]

OK, now it's your turn to share, Shari.

[@alidasfireflies930]

great point - use the same language...

[@janicekennedy2047]

Love it, love it, love it.

[@TheWizardOfWords]

Thank you. Thank you. Thank you.

[@Lovelymaa7860]

You are genius💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯

[@nicolewinters]

Here we go

[@creator2149]

I love you. You're doing good. You've inspired me so much.

[@mrsslessor1312]

I saw a video that talked about spotlight questions - something like are you saying.... but I can't find it again. Also, I can't seem to get to the worksheets. I have a situation at work and these vids are giving me so much help! Thank you

[@TheWizardOfWords]

Hi Hymns Playlist. The worksheets go with my 50-lesson program. You probably saw a sample of one of the lessons on KZbin, thus the reference to worksheets. In re spotlight questions. Maybe if you go to the subscription page and look at the playlists you can find it? I have about 250 videos up, and am not sure which one you might need.

[@assiremlily4938]

Thanks a lot for what you doing for us. It helping me a lot. I hope I didn't use any dangerous phrase lol😀

[@TheWizardOfWords]

Thank you for your thanks, Assirem Lily! And please continue to comment, like and share as you go through the rest of the videos. Dan

[@kerryfoster1]

Good points but I would have liked some examples of what to say in a situation!

[@angiestorrey]

But, please tell me the video that shows me how to deal with steamroller!!!!!!!

[@sunitasaini2835]

I have to work a retail job as one of the managers. Highly toxic and troubling environment. I’m a more mature team member and do my best to get on with people of all backgrounds and ages. Have a background in HR. I’m being tortured daily at work. Eg: walking into the break room and a young manager trashing and undermining me and the assistant managers tolerating it. Making me look bad when I am doing a good job and customers write good reviews. Head manager did his best to sort it out as he was brought in to sort a toxic environment before I was hired recently, but with the majority talking and gossiping behind my back shows me they are trying to oust a safe and grounded person - from one of the employees. I’m exhausted and scared of losing my job now.

[@TheWizardOfWords]

Sunita, I hope you carry on just as you are, but in the meantime, polish up your resume and get it out there. You shouldn't have to be exhausted at work--and scared of losing your job on top of it. There are places where a hard-working person who knows how to get along with the public is appreciated and not denigrated.

[@sunitasaini2835]

@@TheWizardOfWords I really appreciate your comment. I am and have been looking as have others.

[@sunitasaini2835]

@@TheWizardOfWords for a better healthy work environment that pays for my hard work and communication skills. I came across your videos last week and am grateful as it adds to my approach and strength I need to get through the day! Thanks

[@foxiefair123]

It ate my money!!

[@TallMichelleWithTheLongHair]

I had an incident the other night at work we're someone that I unfortunately may have to work with in the future just came up and laid into me the very first time she laid eyes on me for basically no reason other than my job title. Because my job title is considered to be "lowly" so to speak, she used my job title in a sentence saying that I did not need to be where they were. The message she was sending was I was not good enough to be there. We do not work for the same company or in the same field but sort of, kind of related work filled. She definitely Trump's me in the employment filled but the way she approached me infuriated me. It also embarrassed me and humiliated me. I wound up going home and calling her supervisor at her job because she is in the public. Her direct Supervisor was not there but I did speak to and should be getting a call back within the next couple of days. The person I spoke to was very disappointed in her and pretty angry at the situation that she caused. Unfortunately, I could not have a verbal word exchange with her because of our different job titles. I would have gotten myself into more trouble then it was worth and that she is worth

[@AngelaBronson]

I love you!

[@TheWizardOfWords]

Thank you Ann! SPREAD THE LOVE! One person at a time, right? Dan

[@mellelili1707]

you are so funny !!! great advises

[@TheWizardOfWords]

Thanks Mellelili: as you go through my other videos, please continue to comment, like and share! Dan

[@RedactedATS]

You sound like cartman when you do the angry voice. Makes me laugh 😁

[@jlynnfrmwf3218]

How do you recommend I handle witnessing but not necessarily being involved in hostile communication? Let me explain, I share an office with my office manager who tends to be unnecessarily hostile with coworkers. Sometimes she’s dismissive. I first ignored the behavior thinking she possibly knew something I didn’t but as I’ve observed it’s more so with people she just dislikes or whenever she FEELS they’re suggesting she’s at fault for something. I don’t know how to professionally intervene without seeming passive aggressive. I realize they’re not situations that involve me but I can’t witness unfair treatment by a superior and stay quiet. Help!

[@TheWizardOfWords]

Jacklyn, let me ask you a question--what result would you expect if you intervened in a situation between this woman and someone else--when you are not involved? If you did a benefits analysis--what would be the result of that analysis??

[@barbrafig158]

What if the negative person also lies & you point ít out? Should I just say congratulations every time & ignore the constant lies?

[@youmakemehappy7]

Responding to the lies is probably not the best thing because it is probably considered "taking the bait" albeit it is hard!😭

[@CS-pl1re]

@@youmakemehappy7 true.. just ignore them and keep focussing on What you was doing… just say lets focus on work

[@DEAN_23]

Quite an abrupt way to end a video, isn't it?....

[@Mre_Mimmo]

❤️❤️❤️❤️❤️❤️❤️❤️

[@EmersonAnita]

Please get a rode microphone to improve the sound. Please.

[@TheWizardOfWords]

Well Hello EmersonAnita. This video was made many many years ago, and published in 2017. You'll be THRILLED TO KNOW that my newer videos are all done with a brand new sound system! Check them out and let me know what you think. Please. Dan

[@SydMountaineer]

It's too bad we can't use the 123 method with adults:) No explanation, just 1....2.....3.

[@challenges.comaunandabdala6795]

Thanx for your efforts. .but please try to fix up the record..it annoyingly echoes.

[@TheWizardOfWords]

Hi Challenges: This is an older video. Check out the sound on the newer ones. Dan

[@jambandbillyd]

You're not killing anybody. Click bait! No pun intended. Don't take the bait, people! Mean seople puck.

[@fazbell]

Apparently, killing them is off the menu. You need a series on dealing with the truly IMPOSSIBLE people.....ESPECIALLY bosses. Rock on,

[@desertangelfish140]

I like your communication style. But 4 commercial interruptions in a 10 minute vlog is very distracting and takes away from the take-away. IMHO

[@floricadunca6909]

I like your teachers things but please fixed the sound,!

[@mac-ju5ot]

Being blunt helps. I use to work at a dog pound...my trick was to turn my back on them they want puppy back they have to pay.....or ekse we use to tell them the reality. Then turn our backs. Do not engage it is what it is. I am not frioim.mother Teresa..give people time tp think about repercussions

[@TheWizardOfWords]

I see it differently. The idea of turning my back on someone as a form of communication--never.

[@michellejordanbartlett7487]

Dude.... your safety lives where you do not defend.... The video ended.....where is itttttttt? Lol. Give me that...tip pa pa. Where’d ya go?!?

[@tablet2016]

To many ads. That's not free, lol its paid for by my time. Can't have both ways; either ask for $ or fill with interrupting ads that kill your message like a rude, passive aggressive coworker, but not both

[@TheWizardOfWords]

You can always be a paid subscriber--with no ads. This is between you and KZbin tab let. I don't place any ads on channel.

[@GigiDC]

@@TheWizardOfWords HI Dan, I am a paid subscriber and I get ads. I don't know if I am logging in, incorrectly.