ACTIVE 2.0 QUESTIONS ANSWERED

[@TheCallie52809]

Thanks for the update. I own the 2.0 and love it for detailing my personal car at home. I'm using the stock nozzles and using the 1.25 orifice in my foam cannon. The pressure is more than enough at 1000 PSI and I believe it's the 2.0 GPM that makes it feel like more than 1000 PSI. My Griot's Garage Boss foam cannon is producing tons of foam with the 1.25 orifice. An unexpected benefit is that it's much quieter than my last pressure washer. Speaking as an enthusiast detailer who is only interested in an electric pressure washer, this is an ideal unit for my needs.

[@ACTIVEPRODUCTS]

People need to experience that the substantial flow rate increase actually provides more cleaning force than higher PSI with low flow. So the “feels” when you pull the trigger are much stronger than 1000psi would suggest. I wish people could compare the feeling with a unit that runs at 1600psi but 1.0. Doesn’t feel near as powerful.

[@GLI_1701]

I just received mine two weeks ago and it is a complete Game Changer. I tossed out my old Ryobi and I'll never go back to another big box pressure washer again. I did hook it up to a 50-foot hose which works perfectly and I found that with a 1.25 orifice in my mjjc works great the 1.1 I can tell puts a little bit of a draw on the motor cuz it sounds different so the 1.25 is perfect I also notice that with a 3.5 orifice nozzle tip has great pressure and great flow for the pre-rents and the 5.0 orifice nozzle is great for the rinse down and still has plenty of pressure to move soap and water around again this machine is wonderful I'm telling everybody about it. The only suggestion I would have for active is to include some stickers with their products so people can probably show off what they're using

[@ACTIVEPRODUCTS]

Thank you for the awesome feedback, we're taking notes on the sticker/banner requests!

[@ericwilliams4465]

Got it. Love it. Works great! Short gun too, also great!

[@michaelbetanzos6172]

appreciate the update, especially with the short gun

[@ACTIVEPRODUCTS]

Stay tuned, we will have some more content about the Short Gun very soon. We are very excited for this product!

[@hussnainahmed8370]

Thanks for information, just purchased a unit and this video really helps.

[@ACTIVEPRODUCTS]

Thank you for supporting our products!

[@hussnainahmed8370]

Hi just to update, they cancelled my unit, as it does not work in the uk. Will there be a unit coming the European Market?

[@216baja]

Very informative and I’m looking forward to purchasing one.

[@ACTIVEPRODUCTS]

Thank you, great to hear!

[@steveh.9630]

It’s been a good unit for me. I do notice that the unit will not turn off sometimes after I released the trigger. I purchased the full kit, but have upgraded the hose and cannon.

[@ACTIVEPRODUCTS]

Thanks for the feedback Steve, we will be looking into this more since we're getting a lot of similar comments about the same issue.

[@ACTIVEPRODUCTS]

We just received a response from our engineering team. The reason for the slow wind-down is to decrease stress on the motor and pump from abruptly stopping. So the engineering team purposely designed the wind-down to be slower so that the shock from the releasing the trigger will be more gradual. Hope this helps.

[@steveh.9630]

@@ACTIVEPRODUCTS It does help understand what is "built in." I have also noticed that it cycle on when not in use sometimes. In other words I m busy soaping my car with a mitt and the pressure washer will suddenly just cycle on for 10-20 seconds. Maybe not even that long.

[@mattbriggs7269]

Slow wind down is it takes 1-2 seconds to stop. He is talking about it continuing to run. I have the same issue. Decrease the pressure by not turning water on all the way and this helps reduce pressure, turns off quicker like it should, and stops automatically starting as much.

[@ismailbouabdillah6755]

Same thing for me they are sending me a regulator to test with reduced inlet pressure as it keeps cycling after trigger is released. They are saying inlet water pressure should be 40-80psi

[@alainnantel8682]

Great video, well spoken

[@ACTIVEPRODUCTS]

Thanks for listening

[@ZWortek]

Yeah I think some people were hoping for a large increase in performance from the VE52 to the 2.0, but I think Active has done a good job of saying that it's about 8%. Some of the back to back tests in videos are showing close performance but I really think that's just testing error and setup variance. The 2.0 definitely appears to have the performance boost, but also more importantly has the longer designed operating life, tiny physical footprint, and improved inlet/outlet. I'm glad I haven't really seen negativity towards the performance gap yet, but I feel that may be coming as the internet does these things.

[@ACTIVEPRODUCTS]

we try to be honest with the performance figures and also try to maximize the “benefit” of each product. You are correct that the 2.0 has better performance as well as other benefits that some customers will value. Thanks for your comments and support!

[@ZWortek]

@@ACTIVEPRODUCTS Yeah I think you guys do a great job of that, it just seemed like some people had some expectations from the VE52, which like Active has stated, is basically the best performing unit anywhere near its category. I'm going to a Active 2.0 from a Greenworks so I can't wait to have better performance without waiting for it to pressurize.

[@stephenkrampert3430]

I use the 2.0 to replace a blue clean SS 390 and was very impressed. The first time I used the 2.0 use it for cleaning my car,deck which is composite so I don’t need the blast it apart. I use it on my my house garden tractor general really enjoy the unit. using it on my cars and motorcycles it’s great. spent my life in a steel mill so it’s pretty easy to figure out volume versus pressure.

[@Jeeper1378]

Cant believe how quiet and smooth the 2.0 is. My only neg is the power cord, the length and nothing to do with it. I might look into shorting it somehow.

[@ACTIVEPRODUCTS]

Thank you, we definitely appreciate your comments! We understand most of our user modifies their unit but we always recommend not to for safety reasons.

[@skorpionen20]

@active i bought the CAT brand in Denmark last week. Got a machine produced in 2021 so it has surging issues on longer 50 ft hose. The shops do not seem to have the updated VE54 in Denmark. Is there a version of the CAT in Europe with the latest updates like the on off valve update?

[@timothyriggins]

My issue is the unit continuing to run after releasing the trigger. 50 ft. hose. Have checked numerous times for leaks and found none. Sometimes it works just fine, sometimes it continues to run. Can't figure it any rhyme or reason to it.

[@ACTIVEPRODUCTS]

What type of hose is it?

[@mattbriggs7269]

Be sure your inlet pressure isn't too high. Anything over 80psi you'll have issues. Try reducing the pressure just a little and see what happens.

[@ismailbouabdillah6755]

Same thing happening to me, they are saying inlet water pressure should be 40-80psi

[@ismailbouabdillah6755]

@@ACTIVEPRODUCTS please address inlet water pressure requirements with 50 foot hose

[@thanhdoan1347]

@@ACTIVEPRODUCTS I have the same issue and it’s with the Uber flex 50’. I’ve checked several times and I have no leaks.

[@nathancatalano3301]

So I tried using my new 2.0 with a 50ft Kobra Jet hose and I have been having issues with the pump not shutting off. I have no leaks anywhere whatsoever. I let water run through with the machine for 90 seconds to purge all of the air. The problem is persistent yet intermittent with a shorter hose. Hoping to hear back from customer service soon. This started happening the first time I used it. It’s going to be really frustrating if a 50ft hose can’t be used, I don’t feel like that is extremely long by any means and I was planning to make a nice wall set up with that hose on a reel and everything.

[@ACTIVEPRODUCTS]

Hey Nathan, we're sorry to hear this. Have your reached out to our support team yet at [e-mail] yet?

[@nathancatalano3301]

@@ACTIVEPRODUCTS actually yes, apparently the next batch of units in February is supposed to have the pressure switch fine tuned to account for greater pressure fluctuations when using a longer hose. They are going to help me out when the next batch comes along, great customer service!!!

[@nathancatalano3301]

You guys might want to put a disclaimer on the website or through Obsessed Garage just to let people know.

[@ACTIVEPRODUCTS]

Thanks, we're already on it!

[@thomasadamski7757]

I have been following the development through OG... very promising for keeping my cars and property clean. I have been trying to get one for the last month or so with no success. After hearing that the short gun will be coming soon (and Amazon availability), I just may wait until spring.

[@ACTIVEPRODUCTS]

Where did you find trouble in purchasing the unit?

[@felipe_7608]

If you’re wondering if you should get it. You should it’s awesome! The active 2.3 came out right after I bought mine so I would look into that aswell

[@ACTIVEPRODUCTS]

Thank you, hope it's serving you well!

[@CarsWithKeav]

I don't think anybody should take performance into account when deciding which to get or to upgrade form the VE52. It is about the form factor, quality and longer life for me to get the 2.0. I will say that the 2.0 with the stock orifice does feel better than the VE52 and the pattern is much more uniform between the two. Now if you like and use the stock accessories I think the VE52 is the better choice just because of all the storage the unit has for them.

[@ACTIVEPRODUCTS]

At the end of the day, a person should purchase a pressure washer depending on purpose and what they will be cleaning. While there is a performance increase in the Active 2.0, both the 2.0 and VE52 were designed with different considerations in mind.

[@BP-ss5ur]

Can I use a 100’ hose with this unit? If not, what is the longest advisable length? Thanks

[@ACTIVEPRODUCTS]

Stay tuned. James discusses this in the next Q and A video!

[@pullingthestrings5233]

To be more briefly, they say that using anything other than the stock hose, it will create back pressure on the unit and will cause it to short cycle. I'm very disappointed.

[@coachwilson954]

Please please please help. After 6 weeks of use, 3 of the 5 check valves in the middle pump completely disintegrated. Nowhere to order replacement valves or even a pump. Help!!

[@chrismichael8187]

Can you still use this for stripping deck stain or washing a house like other pressure washers?

[@jeffn1524]

Is it possible to allow to purchase in Canadian dollars from the store?

[@ACTIVEPRODUCTS]

Yes, if you are in Canada your checkout will automatically apply as CAD as the form of currency.

[@jeffn1524]

@@ACTIVEPRODUCTS Unfortunately I just tried now and it still shows in USD

[@saviordream]

I've had my unit for a few months now, and I'm really enjoying it for detailing my car. My only comment is that, compared to the VE-52 I was previously using, the 2.0 has a noticeable wind-down of the motor when you release the trigger of the gun. The VE-52 shut off pretty much immediately, while the 2.0 takes a few seconds to spin down. I don't know if this is normal or not, but I believe I've heard it doing the same thing during review videos I've seen online.

[@ACTIVEPRODUCTS]

We are seeing a lot of comments and feedbacks about this issue. We will be looking into this more and try to resolve this for future development.

[@ACTIVEPRODUCTS]

We just received a response from our engineering team. The reason for the slow wind-down is to decrease stress on the motor and pump from abruptly stopping. So the engineering team purposely designed the wind-down to be slower so that the shock from the releasing the trigger will be more gradual. Hope this helps.

[@saviordream]

@@ACTIVEPRODUCTS Thanks for looking into this. Glad to know there's not an issue with my unit.

[@invasion1824]

I’m installing this in my garage, but it’s on the wall in the same areal where I’ll be washing my cars, is it okay for active 2.0 to get wet when I’m using it? Thank you

[@jameshou3927]

It’s okay to get a little wet. It comes with a GFCI plug and other safety things but it’s not meant to get wet or sprayed at.

[@pullingthestrings5233]

So i basically can't use my kobra jet hose on this and the unit will struggle with a mjjc foam Cannon. Hmmm i thought it was meant to be for detailers.

[@Jeeper1378]

How about making a available cart for it, make the PW available with or without it. A hose real is nice but i would like a cart specific to the Pw. Worx for example has one with or without a cart.

[@ACTIVEPRODUCTS]

Thanks for the great feedback!

[@ScottyNeat]

I’ve gotten to use mine a few times. Happy with the unit in many aspects, but I am also having the issue that the unit continues to run after releasing the trigger. It happens sporadically without any clear cause or resolution.

[@ACTIVEPRODUCTS]

Hello, the reason for that is to decrease the shock being absorbed by the pump from the abrupt stopping. This puts less stress on the pump and motor which prolongs the life of the unit.

[@DaveFogel]

I love mine. Just had a problem with the 40 degree nozzle getting jammed with an o-ring or something. Called support about it. They called back but I missed the call and I never heard from them again.

[@ACTIVEPRODUCTS]

Hey Dave, our email support has been down for a week now so there are delays in support tickets. We're sorry for the inconvenience and thank you for your patience.

[@DaveFogel]

@@ACTIVEPRODUCTS This was a month ago.

[@Laguna2013]

what's the right pressure to use to strip loose paint and rust to prep I beams for painting please

[@jameshou3927]

You should really use a gas pressure washer for what you want to do!

[@Laguna2013]

Thanks this is helpful. What PSI should I shoot for for that purpose? Any suggestions on product to use do you guys make one? Thanks!@@jameshou3927

[@Yielar1]

Wish the bare unit was still an option! No need for the hose and gun provided and especially the foam cannon.

[@jesseroberts7178]

I had the due to that two. Oh love it did four cars. The first day I have. I'm just a homeowner but my grandson help me I'm blind, but it works very well.

[@ACTIVEPRODUCTS]

Thank you for the quick testimonial!

[@JimHiner-z3z]

Why can't I use a 3/8 x 50 uberflex with 4000 psi?

[@QuyLe408]

I ordered this unit from OG. I used it with my uberflex hose and it doesn't seem to like it. The pump would not stop running after you release the trigger. So the unit would constantly stay on running. Have there been any test with active 2.0 and ubflex hose? I reached out to OG for help / return but still no reply after 48hrs, such bad service on their end. I also called active customer support and the rep told me that uberflex is not compatible with this unit is this true?

[@ACTIVEPRODUCTS]

The Uberflex hose is not steel braided, which results in excess expansibility of the hose under pressurized water. Preventing the pump from reaching peak pressure when trigger is released. There is no issue on the 2.0 with hose length. But it is better to have a hose which is steel braided to prevent hose expansion.

[@QuyLe408]

@@ACTIVEPRODUCTS There are many people on KZbin using 2.0 with uberflex. I guess I'm unlucky and will have to spend the extra money on another hose that is "steel braided "

[@pullingthestrings5233]

I wanted to get this unit but after seeing comments like this i have to rethink it. I mean if this unit was made for detailers, than you would assume you can use a 50 foot hose or even 100 without the machine having issues. Plus i see that the machine struggles with using foam cannons that have 1.1 orifice on them, which also doesn't make sense since those are used by detailers.

[@danielfletcher1384]

@@ACTIVEPRODUCTS I have had some back and forth e-mails with Active Support (all good and prompt support) regarding the pump not shutting off after releasing the trigger using the 50' Uberflex hose. At that time, I think this problem was new, and the suggestion was to buy another hose to try. I didnt do this. The unit does work perfectly with the stock hose provided with the kit, but it's too short to get around a vehicle without moving the unit. If this is a known issue, can Active recommend a 50' steel braided replacement hose for current 2.0 owners to purchase. Or make the stock 25' hose available as a separate item to purchase on the website. Thanks in advancer your prompt response!!

[@baareeooo]

Would like updates when it’s available in Melbourne, Australia please 🙏🏻 🎉

[@ACTIVEPRODUCTS]

Hello Barry, thank you for your inquiry. Australian distribution is something we are looking at and are waiting on identifying and collaborating with the right distribution partners.

[@misssummersalt]

I think you can get em here now Bazza! There's an Active Products Australia website up and running. $599. Bit steep, I wish I could afford one but will have to pray for a sale! Cheers, best of luck 👍

[@baareeooo]

@@misssummersalt Thanks for the update! I saw the notifications on Insta but at this price... there's another brand that seems to have more value at this price point.

[@Frfun916]

Great machine, but I’m getting the intermittent cycling when the trigger isn’t activated. I have no leaks, so I’m not sure what’s up with it.

[@ACTIVEPRODUCTS]

Are you using a steel braided hose?

[@Frfun916]

@@ACTIVEPRODUCTS I’m using a 50ft KobraJet Smooth Blue 3/8 hose. High quality.

[@pullingthestrings5233]

@@Frfun916 there going to say that's the problem. You can't use anything non stock in these units without having a problem and them saying you have to use certain equipment. I'm having my doubts about purchasing this unit now.

[@Frfun916]

@@pullingthestrings5233 maybe, but that would be a lame excuse.

[@pullingthestrings5233]

@@Frfun916 from what I've been reading and watching is that they keep saying that if you don't use the OEM equipment then it won't work properly and will not last the full 200 hours plus also void the warranty. Kinda lame if you ask me considering they claim this is a unit meant for detailers.

[@ronanzj]

just wondering, under what condition, it will reach 1800 psi? OG test it was 950 PSI with 4.0 nozzle

[@ACTIVEPRODUCTS]

The 1800 PSI rating is a measure of maximum rated internal pressure, not working pressure. It’s an unfortunate way to rate a pressure washer but it is currently the flawed standard. What should be measured (and rated) should be working pressure - as in - the actual pressure your working with at the tip. Our unit will get you 1100 psi and 2.0 gpm with our included nozzles, but some people play around with nozzle orfices to restrict flow and drive pressure higher (this is not recommended as it can cause issues with longevity, overheating etc). What job are you doing that requires 1800 psi? Perhaps the greater flow is more important for your specific task.

[@ronanzj]

@@ACTIVEPRODUCTS I mainly want to purchase the unit for my car wash, so working PSI 1100 is perfect for me with 2.0 gpm. However, I am wondering if I could also use this unit for general house clean? such as fence and exterior wall.

[@ACTIVEPRODUCTS]

You absolutely can. In fact, we have made a video on it explaining how our pressure washer is useful for more than just auto detailing. Be sure to check the video 👉 kzbin.infoUkV8rJxZ8_g

[@ronanzj]

@@ACTIVEPRODUCTS I just purchased the product and I am having issue when I use it. I have a dedicated 20A AFCI/GFCI breaker and when I use it, it would trip my AFCI/GFCI breaker frequently ( like when I pull the spray trigger every 3 or 4 times, it will trip the breaker when the motor starts)However, I had no such issue with my RYOBI 2000psi 1.2GPM pressure washer. Thus I am wondering if this unit can not be used with AFCI/GFCI breaker because the motor is way more powerful than ROYBI or I have a defect unit? Today when I washed my car, I had reset my breaker more than 10 times. ( I am using 40 degree and 4.5 MTM nozzle)

[@Harvz78]

Can I shorten the power cable?

[@ACTIVEPRODUCTS]

Please use the length that's provided with the unit. We are not responsible for any damage that may come up from customizing your unit.

[@LaswellB]

When will it be back in stock?

[@ACTIVEPRODUCTS]

Mid-end March

[@robl6044]

When will it come to Canada 🇨🇦

[@ACTIVEPRODUCTS]

You can order it in Canada now!

[@CHIA4444]

Where is it available in Canada? Do you plan to make a Simoniz version?

[@ACTIVEPRODUCTS]

Active is solely E-commerce so you can purchase our units through our website at www.activeproducts.com. Will the Active 2.0 be made under the Simoniz branding? No, we are selling the 2.0 under Active.

[@athomson999]

I just received mine. Did something think about a way to secure the unit to a shelf. It works great, but it vibrates and eventually works its way off the shelf. I ended up using a strap but looks crappy.

[@thetacticalape8852]

This will be my next pressure washer. I am hoping you will come out with a professional model soon - something to compete with Kranzle...

[@ACTIVEPRODUCTS]

Stay tuned ;)

[@bobbystefano]

James, sorry I am not good feedback. My 2.0 Only lasted 10 minutes. Now dead. you really should discontinue this one.

[@ACTIVEPRODUCTS]

Hello Bobby, We apologize for the inconvenience caused! Please reach out to [e-mail] and they will take care of the issue.

[@bobbystefano]

@@ACTIVEPRODUCTS Thanks! Will do!

[@bobbystefano]

@@ACTIVEPRODUCTS Thanks and I did. It was a great 10 minutes while it lasted