Airbnb's Harsh Response to Catching Rogue Review Removal Services...

Airbnb caught the 'bad guys" that were removing Airbnb reviews for a fee. PLUS: Here's what is happening now in the aftermath.
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It's hard to know who to trust online. Everyone is selling something. Even I one day hope to mentor some of you. There are fake gurus out there that claim to know how to teach airbnb, business, and real estate. Phonies like Chi Ta trying to sell his course BNB university or Brian Page trying to sell BNB formula. Inexperienced hosts like Stayly with only a few properties and a year of airbnb experience, they claim to make millions on airbnb bust don't reveal those million are all course sales that come from ad campaign and a free webinar that they misrepresent as a paid webinar that is free just for you. Coaches with No airbnb arbitrage or business leaderhip experience like Robuilt. There are no-name hosts with barely any properties trying to claim they're successful, such as vacation rental machine or bnb riches, or the 10xbnb system. None of these "gurus" have a decade and a half of sales experience or business leadership under their belt in addition to having over 100 properties. Only Sean Rakidzich, who has created almost all of the other airbnb coaches you see today on the internet. DM @AirbnbAutomated on instagram that you're shopping for an airbnb coach and i will send you your choice of THREE free Ebooks ive made on this industry custom for wherever you are on your journey.
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[@EinarHagen]

Your channel is the only one that matters in this space, Sean. Thanks for your efforts - I learnt a lot over the years and you are an integral part in how we acquired 8 properties in only 5 years. At this point we are mostly doing long term rentals from these places, but Airbnb Automated put us faster onto the path of improving our future. Huge thanks - you stay for free here if you ever find yourself in the east of Iceland again. :)

[@AirbnbAutomated]

Thank you for that huge upvote. And congrats on your success!

[@annegonzaga8950]

😮😮😮 Oh btw congratulations to all the Superhosts made it again🎉🙏

[@robbiemcdaniel113]

I had an unbelievable frustrating situation with a bad review. I had already tried to get it removed but airbnb said the guests did not violate the policy. So I tried the Chatgpt option you mentioned here. I was surprised at how many things it came back with. So I went back and followed the process. The airbnb agent spent 20 minutes reviewing chat gpt's response and then told me that the guest still did not violate any policies and ended the chat without even giving me a chance to respond. This was a great video, I was hopeful it would help getting it removed. I cannot get airbnb to explain how they did not violate the policy, They seem to just keep repeating a script.

[@Rumor1]

Before submitting my request to Airbnb, I noticed that the NONE of the sections that ChatGPT referenced in Airbnb's TOS were correct. The AI just hallucinated and made up everything. I've tried many prompts and even asked it to be accurate (see my main comment in this video). So I doubt this method really works to be honest

[@AirbnbAutomated]

@Rumor1 its possible that it hallucinates. This would be a good time to check its work. Make sure it has read the TOS you uploaded correctly and try again

[@socalstr]

Fantastic content start to finish. Very well done.

[@maxine278]

Wonderful! 👍😃 Thanks Mr. Sean, I was just talking about this arbitration stuff not long ago, hopefully my friend is able to attend the webinar.

[@FancyLikeVacationHome]

This video is excellent. I watched every minute. Be aware Airbnb is reinstating reviews that were originally removed from months and months ago.

[@AirbnbAutomated]

Thanks for adding that fact in the comments!

[@FancyLikeVacationHome]

@@AirbnbAutomatedMy pleasure! After watching your video, I could have referenced house rules and had a much better case.

[@JenniferDavis-i1z]

I listened to your podcast. Thank you for sharing such great information. I spent more than two hours copying Airbnb policies, Sharing the review and sharing detailed information about why we were refuting the review. We use the chat GPT function to provide some legal arguments. We sent that along with Photos of damage to our house to the contact us section and Airbnb than an hour they denied our request. What can we do to have a one star review removed that was full of lies and unsubstantiated. It dropped our overall score from 4.98 to 4.8. Thank you.

[@paulmadden9519]

Thanks for the quality tangible content without fluff 🙏

[@AirbnbAutomated]

It’s my honor to help

[@Ittybittiful]

So I had to break up a party at my property. Guests of course retaliated with false claims of roaches and left me a 1 star review. Airbnb seems to have done nothing to the guests and even refunded part of their stay for the roaches that were not there. The guests have continued to harass me for 2 weeks. I just received a text today from the guest to my personal phone number where she has referenced our company, which has nothing to do with any of this. She has apparently been researching me. Our company info has our home address. These people are psychotic and I don't trust them. Their children go to the local college along with all their friends who came to the party. I fear for my local properties as well as my own home. I have no doubt they will have friends to book my other properties and try to sabotage my business. What can I even I do?

[@Rumor1]

Sean, the ChatGPT method did not work for me, and I doubt it works for anyone else. No matter how I wrote the prompt, it kept giving false information by quoting/referencing text and section numbers that didn't exist in Airbnb's Terms of Service, Review Policy, and Content Policy. The AI's response sounded like it all made sense, but when looking at references, I realized that none of it was correct. I'm curious if anyone else had any success at all here. If so, please let me know the prompt that you provided.

[@AirbnbAutomated]

Can you post the prompt with the review text here so i can see what you entered?

[@imoveisquegeramrenda-t5m]

I have 2 apartments and I rent them out through Airbnb here in Brazil. I started following your channel and I'm really enjoying it.

[@AirbnbAutomated]

Thank you 🙏🏻

[@PhilipWilliams-w8x]

I wish this worked, our only 1 star review out of 500 was retaliatory. Guest even mentioned host refused to compensate in the review and they wouldn't review. Would love help with this.

[@AirbnbAutomated]

File an arbitration claim now

[@Joe-nx7nj]

Guest trashed my hot tub. Messaged me saying they arrived to it dirty( untrue) i gave air bnb the receipt of drain and cleaning and they denied the $100 claim. I cant wait to find an alternative.

[@chloegracetv7344]

Someone broke furniture and stolen decor, admitted to it, left a bad review and Airbnb was like it’s it’s valid

[@Joe-nx7nj]

@@chloegracetv7344 amazing. Can't stand this shit.

[@SophiaTchaika]

I hate them. I’ve bought loads of puts because I can intuitively feel they are cannibalizing themselves

[@Joe-nx7nj]

@@SophiaTchaika hmmmm puts may be a good idea. Bookings are down , too.

[@Stantep]

I had success getting a 4* review removed because the guest said that they thought the house would be cramped for 2 couples. But they were only 1 couple, so I told airbnb that they are making assumptions about something not relevant to their stay.

[@griffini19]

Crying for you.

[@TheFdhs100]

Same story here. Airbnb said no that’s their opinion review stays

[@Stantep]

@@TheFdhs100 I got it removed

[@Stantep]

@@griffini19 I had success removing it means I got it removed

[@laurentpochon9599]

I can not believe you asked to remove that review. You need to accept customers are not always putting 5 stars

[@omkarjaggi]

You have always been the biggest STR value provider. Thank you from the bottom of my heart. Everywhere else it's just generic stuff. Have grown to 60+ Apartments using your advice. However now the reviews are not being removed, Airbnb does not pay for a lot of damages This is affecting the profitability. 😢 I want to attend the Arbitration webinar however I am from Mumbai India. Don't think that would apply here

[@AirbnbAutomated]

I would need to study airbnb’s other policies to say. Im sorry you’re having an issue with damages..

[@tillamookmini-homesteader]

I yelled at them forever, then finally found out this change. The hard, laborious and contentious way.

[@jasonbrasch]

are there any legal services that help in getting reviews removed. That can handle it on your behalf or tell you exactly what to say to airbnb. If so what would it charge?

[@pisquee]

Thanks. Another great video.

[@sean4060]

This worked for me once. It no longer works. Lucky I didn’t get banned because on the second try , the reviews got reinstated later but I didn’t get banned

[@markdowdle1]

I have found that pasting text into an Airbnb Support Chat always messes up the formatting for me removing all spaces between paragraphs and makes the text very difficult to read. I have tried using a plain text editor to clean up the text before pasting it into the Airbnb Support Chat but it still messes up. Any tips?

[@AirbnbAutomated]

You can paste in segments instead of all at once

[@markdowdle1]

@@AirbnbAutomated I have been locked in a battle with Airbnb for the last two days over trying to get two negative reviews removed from my downtown Boise listing. Both reviews mention city noise something which is transparently disclosed in the listing description and under the Things to Know section. However, Airbnb is saying that the reviews cannot be removed because they do not violate the reviews policy. So I guess it doesn't pay to be transparent as a host because guests can still book your place and leave a bad review about a disclosed feature of the listing. SO frustrating!

[@robroman7407]

@@markdowdle1 I have the same issue and asked the support thread if they could send me an email I could reply to so as not to lose my formatting and they did. They still refused to give me a case number and I am on my 18th try…never say die!

[@KarrieHidderley-pd5tz]

Fascinating - I genuinely had thought it would’ve been better to stick to one main reason to avoid ‘overkill’ and sounding petty!

[@AirbnbAutomated]

The more you know!

[@PhuketPhuket]

It seems to have stopped we were getting spam mail everyday about removing bad reviews,

[@tracywynn173]

No that is not the reason, they fired Catherine Powell, since they have different metrics of success as a Publicly Traded Company. As you mentioned they don't give a crap about hosts anymore :)

[@JudahChuk]

Please make a video of all the places you visited in the northwest

[@AirbnbAutomated]

Thats a lot of places.. Im also concerned not many would care, im more of an educator. My life isnt a focus of the content

[@nirradical]

Holy crap. The irrelevant 1 and 2 star reviews make me lose my mind. I didn't even think there would be KZbin videos about this. Been wanting to dispute these small handful of negative reviews for a long time and wish I woulda handled it before they changed their review dispute policies... dang

[@nimeshyogarajan3070]

Thank you Sean for the amazing content! Follow up question about your point about the generic "great stay" with a 4 star review. Let's say you don't have much evidence against the guest, how is this disputable?

[@FancyLikeVacationHome]

@@nimeshyogarajan3070 Maybe it’s a good reminder to get the guest talking on the App. How is your stay? How else may we make your stay more enjoyable? What may we answer to improve your stay? Make it a goal to get content in case there is a poor review given.

[@MikeQuist-]

I love Watson Falls. I was just there a week ago. Great video as usual. I'm a professional photographer and have some epic pictures of Watson falls. If you want a metal print for one of your units I'll send it to you as a thank you.

[@AirbnbAutomated]

That is really awesome. I’d love to see you work.

[@warrencrescenzo9569]

We receive mostly excellent reviews. We have had reviews which were 3 dots and the letter J. Thise were removed without question. Recently, someone complained about the TV, but when we sent someone to assist, the guest would not let him fix it. Then he claimed that the TV did not work. He also complained about issues outside of the condo, which were out of our control. Airbnb would not remove the review.

[@FancyLikeVacationHome]

@@warrencrescenzo9569 Maybe you need to add into your house rules. “If there is any maintenance issue we are happy to provide a service technician, with the understanding the guest will permit the service, and permit entry.”

[@warrencrescenzo9569]

@@FancyLikeVacationHome Great idea!

[@sureshpoudel4761]

I only noticed lady in background around 8:30 . 😀😀

[@AirbnbAutomated]

Shes camera shy, (on my channel) Total extrovert on her own stuff

[@kippieg9059]

so much can go wrong, listings shouldnt end up with a trustpilot score like airbnb itself, alot of listings have the same problem

[@lobo2645]

I had a 4 star review....she said all was perfect😂....what!?

[@mikevondebag]

Him:"I'm a famous KZbinr." Me:"never heard of you."

[@AirbnbAutomated]

Its unlikely that if you know of malcom gladwell that youd also know Joan Didion. Everyones circle ends somewhere

[@RexBanner_]

What's a VA?

[@PhuketPhuket]

Virtual Assistant

[@davidaponte7296]

Bad reviews means less views = less bookings that translate on less money 😢

[@jasoncharlton3775]

I wish the star ratings didn't matter so much, then the good reviews written in text, with a 4 star over-all for a unknown reason wouldn't impact as much. Maybe they can make things better by accounting for text review sentiment instead of just star values. Your comment about not being able to remove the "Great Place" 4 stars is real, and those ones are the worst in their own way, more so because of ranking hits. I am sure some people read and wonder why its 4, hence affecting the booking experience to your point.

[@robroman7407]

Tried this method and got the same result as usual spiel, ‘We’re sorry this wasn’t the result you were hoping for.’

[@AirbnbAutomated]

New case manager, then Arbitrate (if you have a case)

[@paulstravellife9555]

​@@AirbnbAutomatedfor arbitrage, is there any way to have airbnb pay the $225 fee? I'm ready to file but I thought there was a way to do it without paying the fee unless I lost.

[@jetlaggedchef6806]

AirBNB hosts need to stop opening places in really bad parts of town and getting mad when folks mention it in their review.

[@ferwaz]

as a host i realy dont care about 4 star review... what i realy care is the content of the review itself... i have a lot 4 star reviews where people only says good things about my place...the only reason i would fight back against a bad review is if the guest lie about my place... i m from Balneário Camboriú - brazil...

[@ragnarok39]

I tried this chat gpt review removal 6 times, 6 failures, not worth the time. Was much easier with insiders removing reviews.

[@AirbnbAutomated]

Lol

[@paulstravellife9555]

The good ol' $40 days are gone..

[@chloegracetv7344]

I recently had someone steal multiple items and break furniture. I asked the guest for reimbursement then he said I was gonna leave u a good review now I’m not. He then left a really bad review and Airbnb said it’s VALID!

[@dalethompson5077]

that’s awful. seems the guests knows he can steal and do damage knowing that airb&b will back him and not support you. it’s not a fair balanced transaction is it?

[@lloydthompson1362]

🖤

[@RichA-r1h]

Official tissue

[@PillarHenry]

This was nice.

[@laurentpochon9599]

I’m not sure on the way you present it. It is not that complicated to remove if you can prove that you are trustworthy (rating and interactions with Airbnb). I believe it is really difficult to remove a 3 or 4 star. But 1 or 2 star are not complicated to remove if you can prove it so much outside of the common experience you deliver to your clients. But it is also important you do not ask frequently to remove bad reviews. I asked only once in 2 years to remove a 1 star.

[@eitamarbs]

Honesty, this could have been a 5 minute video easily. A lot of what you’re talking about is just not relevant to the topic nor useful. Consider making your videos a bit more focused on the topic to not lose the viewers attention, I personally found my self skipping through most of the video just to get to the practical staff.

[@AirbnbAutomated]

Thanks for the feedback, As a content creator for 8 years, I’ve found that giving everybody a piece of what they want in the same video helps for overall reach and engagement For the part of the video that you cared about most could be explained in five minutes Somebody else just said they loved every single minute of the video . It’s tough to try to make videos that are both valuable and entertaining, considering the many walks of life that may find the same video

[@eitamarbs]

@@AirbnbAutomated I appreciate your reply. Just to clarify, I generally enjoy your content and think you’re a great speaker. I just wanted to share my point of view as someone who’s here to learn more than to simply be entertained.

[@stormyskyz7881]

Speak for yourself… I had a check in and the first thing they asked was if I can cameras in the room… people need context. Just skip. How do you expect this man to make things boring because you the unique snowflake didn’t want to skip when you had the ability to skip in silence….

[@paulstravellife9555]

He gets paid not by KZbin for longer videos. It's just a money making strategy.

[@AirbnbAutomated]

Moreso that watchtime is key for algorithmic reach. So thorough pays

[@Rick0125]

owners that have airbnb homes have ruined airbnb with their greed. My wife and i dont use them, any more, hotels make more sense and cheaper. vrbo is basically in the same boat,, too much greed,, airbnb does make sense for larger groups where the expenses can be divided but not couples,,,, IMO

[@griffini19]

Provide a great Airbnb experience and get a good review.

[@FancyLikeVacationHome]

@@griffini19 you cracked the code! Nothing more needs to be said. Thank you.

[@sean4060]

I wish it was that simple. Some people cannot be pleased no matter what you offer

[@lucassavaris960]

The ChatGPT hack was so good

[@zairelaroussi7753]

What is it

[@lucassavaris960]

@@zairelaroussi7753have ChatGPT read Airbnbs terms of service and the bad review. Then have him argue every single point for a removal based on Airbnbs ToS

[@AirbnbAutomated]

watch the whole video!