Are We Wrong? Billet Bottom Metal Troubleshooting Follow Up

[@gregb.6682]

Your assisting a angry knowologist says a lot about your commitment to customer support and satisfaction. I'm a Tika owner now and my efforts to improve on perfection are a pleasant undertaking. It's not rocket science..attention to detail normally voids any disappointment.

[@mountaintacticalcompany]

Well said!

[@gobangs1117]

Learnt a long time ago when dealing with plonkers, give them their money back and chuck them on the shit list! You can waste a lot of time and emotional grief trying to please morons who are incapable of realizing/refusing to admit that they screwed up. What more can you do than what you just did? Kudos!

[@mountaintacticalcompany]

Thank you! We do whatever we can to make our customer’s experience great, but sometimes…

[@joshpittman6021]

If you’re a grown man and refuse to be wrong you’re not much of a man. Great video. You can’t help some people.

[@saltyOG]

This is an example of fantastic business practices. You went above any beyond. 👏

[@mountaintacticalcompany]

Wow, thank you!

[@richcotte]

More great info and another example of why I continue to support MT. Solid products, and unwavering willingness to get to the bottom of an issue.

[@mountaintacticalcompany]

Much appreciated!

[@phild9813]

I double checked all mine after the previous video and they are all installed correctly. I appreciate the previous video and perceived no ill intent on your part towards the customer.

[@mountaintacticalcompany]

Fantastic news on your rifles! I have no ill intent and I am grateful that came across. Cheers!

[@ottokittel709]

well proven! way before your products were available, I had a problem with the tikka recoil block not seating correctly. the recoil block was aluminum and the tikka rifle was a 338 win mag. which was discontinued. I purchased a bell & Carlson stock with a metal bedding block bedding system, and that cured that problem. ( Always worried if the alumni bedding system would fail due to the heavy magnum recoil of 338 win. mag) I have many tikka rifles and have used your bottom metal on most of them with no problems. your video display care for tikka customers and you will never satisfy 100% of us. due to human nature.

[@mountaintacticalcompany]

We love Tikkas and want everyone to have an awesome experience with them!

[@heavylayers]

Great work, you can only help so much. At some point you’re just pushing shit uphill with some people. Love your customer service and products 👌

[@mountaintacticalcompany]

True. I want all our stuff to work great and everyone to have an awesome experience with their Tikkas. Sometimes I forget we can’t help everyone.

[@audieladd2476]

Once again, awesome vid. That "Gunsmith" needs to give himself a good talking to and rest assured, he won't be working on my Daisy Air Rifle let alone a Rem 700 or Tikka.

[@legend6235]

Great video and respectable response. Nice work.

[@mountaintacticalcompany]

Much appreciated

[@masondevos799]

I can attest that my Tikka t3x stainless had the same problem after i installed it in a B&C stock. Watched ur video. It was infact not properly mounted on the recoil lug. Remounted it and boom. No more mag issues

[@mountaintacticalcompany]

Awesome! It’s easier to do than you might think. I’m glad you got it figured out.

[@masondevos799]

@mountaintacticalcompany one question. In the last video u said the gas port bottom should be flush with the stock. This video u show the stock/ metal near the bolt being misaligned. I have my tikka in a bell and carlson. If the gas port is flush the bolt area is not. If the bolt area is flush then the gas port is not. Any idea what I should go by?

[@mountaintacticalcompany]

That guide works for the factory stock. B&Cs are inlet differently. If you look at the ejection port, it should run parallel to the top of the stock. If there is an angle, it’s sitting on top of the recoil lug. Does that make sense?

[@masondevos799]

@@mountaintacticalcompany got it. Thanks

[@rosalindstewart7013]

Lovely return serve there mate, cheers Yogi ✌️

[@mountaintacticalcompany]

Haha!

[@JamesM-l5g]

I actually saw one of his posts on the web about this. He did seem very difficult! Great reaction guys. Not sure I would have done the same. I look frwd to using this item in my compact 308 T3. Thanks for posting this .

[@JamesM-l5g]

I’m not impressed with my compact t3 group sizes. But I only been trying copper factory loads. Hopefully your guy’ bottom metal helps me out.

[@mountaintacticalcompany]

It could help. Copper loads are finicky in Tikkas because they have long throats. Are you hand loading? Or using factory ammo?

[@Snorkl7879]

@@JamesM-l5gclean the bore to bare metal. Backfire and Ron Spomer have covered this, and it’s something I’ve experienced myself. Some boxes of monolithic ammo even recommend cleaning to bare metal for the best results.

[@mountaintacticalcompany]

Thank you for the info!

[@NoNo-yb7ds]

Now that’s what I call customer service !!!!! Just like working on cars….If it doesn’t go in right or fit the way it’s suppose to, it’s always the parts fault, not the installer. I am 110% guilty of gettin very frustrated when it comes to installing car parts and gun parts when they don’t install and or work 100% the first time….So when I see I am about to go down that frustration road, I stop what I am doing, take a 15/30 minute brake to clear my head cool myself down and take my mind off of that project for a bit. Then start 110% over and go really slow, and take a look at everything from every angle possible and make sure it is goin in the way it is suppose to making sure there is no obstructions of any kind, double and triple check everything even get a second pair of eyes from a friend to make sure I am doing what is suppose to be done. And then even if it is still going wrong and I still can’t figure it out, I will reach out to the company I got the product from and see if they have any solutions and or ask if maybe the product I got was out of spec. Great job Mountain Tactical another homerun of a video ! Keep doing what you are doing, I love this content and customer service.

[@mountaintacticalcompany]

Thank you! Your analogy is perfect. I’ve banged my head against my driveway many times. I’ll grab some lunch, come back out and suddenly it works

[@lmbear]

Your video was great. Very helpful. What's the problem????? I also love your bottom metal. I use it on my fast twist 22-250, and a 204 Ruger T3x. I've never had any issues with your bottom metal, and have been very impressed with fit and finish. Keep up with the great work guys!! Much appreciated!!!!!!!!!!!!!!! I think the main issues with the guy you describe, is he's a model 700 lover. Those rifles have so many issues, where Tikka's run flawlessly.

[@mountaintacticalcompany]

Thank you for your business! We’re a little biased towards Tikkas as well, haha!

[@craigparker4108]

Good job pointing out how the guy screwed it up.

[@bugmouthready529]

4:40 lift?

[@mountaintacticalcompany]

Watch the first video

[@WayneErickson-dg8lf]

Is it possible that his stock may be out of spec from the manufacturer, use, or abuse?

[@mountaintacticalcompany]

That’s always a possibility.

[@TheReallyPleasedDoge]

I'm willing to bet the "expert gunsmith" tried to glass bed the stock following a YT video and didn't seat the action correctly before the epoxy hardened. Would definitely ask him for a picture of the stock with no action in it.

[@rogerkendall1687]

@@TheReallyPleasedDoge You'd lose that bet!

[@kamilklein2880]

Sir, does a Tikka T3x Lite Stainless system fit into a Roughtech stock? Or better: are the black factory synthetic stocks and the Roughtech stocks interchangeable, that is? I'd like to swap the black stock for one of the nicer Roughtech ones. Thank you and best regards! K. Klein

[@mountaintacticalcompany]

Yes! Check out our Anatomy of a T3x video on the stocks. It discusses the compatibility between the different models. Cheers!

[@kamilklein2880]

@mountaintacticalcompany Crazy! I've watched all of your "Tikka Anatomy" videos but this one... Does it include the barrel channel? Aren't the barrel profiles different? I'll better go and watch the video first. Thank you very much for your response. Cheers!

[@mountaintacticalcompany]

Putting a Lite into a Roughtech stock is no issue. Going the other way would cause problems with the barrel channel. Cheers!

[@TheReallyPleasedDoge]

I'm thinking he tried to glass bed the stock and didn't seat the action correctly before the epoxy hardened. No bottom metal is going to fix that.

[@mountaintacticalcompany]

I didn’t even think of that. This makes a ton of sense.

[@rogerkendall1687]

Not what happened MR. Thinker!

[@rogerkendall1687]

@@mountaintacticalcompany Wrong armchair quarterback!

[@brianbackes4974]

Anyone have an idea of how many Tikka rifles are out in the wild??

[@craigparker4108]

A lot, here in Australia there are 1.2 million registered gun owners & Tikka is the most sold rifle here. I believe it's the most popular in New Zealand as well. Taking in Africa, Europe, Canada & the US it's probably the most common gun there is. 2020 The millionth Tikka T3/T3x rifle was manufactured on 10th of March.

[@davidlaney8254]

Is it normal to find that much slop in the fit between the bottom metal, bottom channel in the stock (where the bottom metal fits), and action of a rifle?

[@mountaintacticalcompany]

I’m not sure what slop you are referring to. Tikkas have tight tolerances.

[@brodeebell7002]

Probably where the action on the customers was messed up​@@mountaintacticalcompany

[@mountaintacticalcompany]

Gotcha! The magazine barely touches the bottom metal when put together correctly. The mag retention spring holds the magazine against the action. The mag catch is the only thing touching the magazine and there is very little clearance between where the magazine sits in the action and the mag catch.

[@davidlaney8254]

@@mountaintacticalcompanyHow he could get the action too far forward in the stock unless there was some slop in the alignment between the bottom metal, stock, and/or action.

[@mountaintacticalcompany]

If you watch the first video, we show how it is possible to assemble the rifle with the action sitting on top of the recoil lug instead of in the notch on the receiver. That was one of two problems with the assembly. The second was the magazine retention spring.

[@Accuracy1st]

I find it quite absurd some of the negative comments about you putting up this video when the customer ASKED you to do it. I think those folks are one taco short of a combination platter since they clearly didn't pay attention to the video cautiously - so much so as to say you just lost their future business. Not very bright, and definitely not reasonable thinkers and certainly thin skinned/easily offended. Poor princesses.

[@mountaintacticalcompany]

Derek’s pulling no punches!

[@Accuracy1st]

@@mountaintacticalcompany It's a character flaw. I have to live with it. 😁

[@rogerkendall1687]

@@Accuracy1st Hey there! I happen to be the "bastard gunsmith"! Never asked them to make a Video! This company has not been forthright in there communications with me and to the others here.

[@00skeletor00]

Honestly, I’ve tried everything in your previous video regarding this issue, and my mag still falls out…

[@mountaintacticalcompany]

The magazine is held in place by the mag retention spring, not the bottom metal. Contact the shop and we’ll try to get it sorted.

[@michaelhill6451]

It's kind of you to help that jerk but if I were you I'd keep the bottom metal, give the guy a refund, tell him to pound sand, and ban him from purchasing your products in the future.

[@mountaintacticalcompany]

Not a bad idea. I get so focused on making sure everything is working right and we aren’t screwing up product that I lose sight that some people can’t be helped.

[@rogerkendall1687]

Tried to do that with them!? - NOGO!

[@handyman1001]

Your bottom metal is awesome! You can't fix st&pid.

[@mountaintacticalcompany]

Thank you and true!

[@rogerkendall1687]

@@mountaintacticalcompany You can fix stupid. Some defective product can't be fixed, some can!

[@2wheeltango]

Went to your web site….. you don’t have anything in stock…. Super lame

[@mountaintacticalcompany]

That’s weird. I’m seeing most products in stock. What are you looking for?

[@2wheeltango]

@@mountaintacticalcompany zero moa rail, bottom metal…. T3x model..

[@mountaintacticalcompany]

All in stock…. Are you outside of the US?

[@rogerkendall1687]

For all you "armchair" quarterbacks, this company is not being truthful in the statements being made by them (in the Video) about my issue with there "bottom metal". I never stated what he is saying about me being a "Remington" gun expert, etc, and what I said about my friend being a so called "Tikka" expert. That is being made up by them. We are both knowledgeable gunsmiths in our own rights, but not experts as he stated. Regarding this company I have done some further research on and yes they have had some issues. But that all aside, the issues I have been having (is) with their "Bottom Metal" piece. Whether it be a new "redesign", next gen, as I was told, it still would not function properly in the rifle. There is a difference in the design of the lever from the one I was having problems with and two of there's my friend has on his Tikka's. I was never "belligerent" with these guys!!! With that said, when I get the "bottom metal" back from them, I asked, if I could get the pin, spring & lever they emailed me they had ordered if this still will not function properly? Yet to be answered by this company! Buy from this company at your own risk and if you have a problem with their product, I hope you all have better luck then I have with them. For the rest of you all THERE IS ALWAYS 2 SIDES TO A STORY!! A customer is not always right but, neither is a company!

[@mountaintacticalcompany]

Roger, there is nothing wrong with your bottom metal. There is nothing wrong with your mag catch. The new mag catch was installed the first time you sent it in for warranty. This bottom metal works perfect. You were so belligerent Nick called you out on it and you apologized. I am sorry your pride is hurt. We’ve done everything humanly possible to help you and you keep pushing back. The good thing is, troubleshooting this with you has helped quite a few Tikka shooters fix assembly issues with their rifles. Since posting these videos, we’ve had emails come in almost daily thanking us.

[@rogerkendall1687]

@@mountaintacticalcompany The bottom metal has never been sent to you all to be fixed and been sent back to me. No new "mag catch" has ever been installed on the bottom metal and resent to me to test if it would function properly. I have the USPS SHIPPING RECEIPT TO PROVE YOU ARE WRONG! Tracking # 9400 1111 05550 1903 0372 17. Delivered on 08-07-24 @ 03:22 PM. It has never been sent back to me "fixed" as you say. Would appreciate it if you would send it back (with a tracking #) please, and with a new pin, spring & mag release lever so I can see if I can possibly fix it myself!?

[@mountaintacticalcompany]

Roger. You have THE most current mag catch in your bottom metal. We made the video YOU requested showing that your bottom metal works straight out of the package you sent it in. I am sorry your pride is hurt, but this is user error plain and simple. Your bottom metal works awesome!

[@rogerkendall1687]

@@mountaintacticalcompany You all have never fixed it under "WARRANTY" and sent it back to me!!!!!!!!!!!! It just got sent to you all and received 08-07-24. And, has not been sent to me yet! Got nothing to do with my pride. AT 67 YOA I put that aside many years ago. It's all this unnecessary he said, she (you all) said crap that isn't true! A phone call would have sufficed without all the other unnecessary words from you all.

[@mountaintacticalcompany]

Roger, all I can say is the whole world just saw your bottom metal get installed properly and work perfectly. It worked perfectly because it is 100% in specification and was installed correctly. There is no other components that could be installed on it. If you watched this video, even you saw it works perfectly. Install your bottom metal correctly and go get some trigger time!

[@Dalesarty]

Refund his money and offer him a list of other bottom metal manufacturers. Certainly wouldn’t have wasted the time or resources on a second video when two expert gun smiths told you that you were wrong.

[@Accuracy1st]

Or better yet, share the knowledge on how to properly install the product. Thus the 2 gunsmiths in question may learn something, and the customer may end up being happy with it. If their pride and egos are too big for that, I wouldn't use either of them. 25 years ago I asked a gunsmith an innocent and harmless question when I was considering him to reduce the trigger weight on a Rem 700. I asked how long has he been working on Rem 700s. Instead of answering appropriately, he asked me "how big are your wife's t_ts?" He was a just another top tier pr_ck who's ego was likely far bigger than his expertise.

[@rosalindstewart7013]

@@Accuracy1stthere’s one in every crowd mate, cheers Yogi ✌️

[@rogerkendall1687]

@@Accuracy1st Did you answer his question? It's all part of communication skills!!??

[@rockchalk06]

So more drama from this channel? Customer was wrong, you were right. I'm not disputing that at all, but was it worth it to do all this knowing you were going to loose a customer and more potential customers? I think I'll take any future business I had elsewhere. Thank you. You saved me a few bucks.

[@gwcracker]

I'm sure he is losing more than one customer.. I am another.. Beard has an attitude..

[@Accuracy1st]

Do you know the customer? I'm curious how you know Mountain Tactical is going to lose (not loose) a customer and he's not watching this video and saying to himself he missed a step and is thankful for the video and will properly install the part and be happy about it? Seems to me you may be a bit quick to reach conclusions without taking everything into account. Very unreasonable.

[@Accuracy1st]

@@gwcracker Another snap decision maker. Your loss

[@mountaintacticalcompany]

So we make a video asking customers to not be belligerent and to have some humility when working through the problem solving process so we can ensure everyone has an awesome experience with their Tikka and you have an issue with that? I am grateful this video saved you money.

[@brianperiso674]

@@mountaintacticalcompany I'm new to your KZbin channel and excited to try your Tikka product upgrades. I recently bought a Tikka rough tech from my local home shop and will be purchasing bottom metal, trigger spring and recoil lug from mountain tactical company. Love the video. Thank you