Astro A50 Headset Firmware Update Troubleshooting (Headset Not Working)

Here is the link for the other guy’s video:
• ASTRO A50 SOFTWARE UPD...
Let me know in the comments of this works for you guys or not. I believe the issue has something to do with the update from April of 2022.

[@deetwothreetv2665]

Yooo So To Everybody Try These Steps Mines Updated Using My Device’s App Store Version Of Command Center BTW 1.Hard Reset off and on base station (Try Both) 2.Delete And Reinstall Astro Command Center From (Astro’s Website And Your Device’s App Store) 3.Try Both Versions But Make Sure To Close The Other Before Trying The Other Version 4.Like He Said If You Get The Pop Up It Won’t Work It’ll Fail At Step 4 of 4 5.Open Your App Store Version Of Astro Command Center and You Should Get The Update Now Next To The Headsets Information This Will Finally Update You Headset

[@devanlesane]

On the money!

[@Byre]

3h to fix my headphones and I found your video and in 5 minutes they were fixed, you are a booosss

[@dougdorst8503]

I had the exact problem using my Mac. Unfortunately, I didn't have the luck you did but I got it working using a PC laptop and the Microsoft Store version of command center. Thanks for being the only one out there addressing it from the Mac perspective. Great video. May not have worked for me but process of elimination and all of that. Its unforgivable this issue still exists.

[@devanlesane]

Glad it helped!

[@yamahipjimenez7239]

Just worked for me as of September 3rd, 2024. Hard Reset on the base after the 1st attempt failed (pop up did come up), Disconnected for 3 sec and plugged back in the cable to my MAC and took me directly to the dashboard. Clicked on the update now and it was a 1 of 1 step!!! Thank you so much!! Just saved me from a Best Buy trip lol

[@jonathangomez9729]

So I've had this same issue for over a YEAR with these fucking things and finally decided to give it another go at fixing them and your video finally helped me! I did a shiiiiiiiit ton of research and nothing else worked until I came across your vid. Had the same issue, even down to having a Mac when ALL the other fixes, people used their PC. So I did the same thing that you suggested. The only thing different I did was that when I opened ACC and the pop up showed up with the Firmware Update Detected, I opted for Yes and as soon as it began updating I unplugged my base station from my Mac. Then I hard reset the the headset via the Dolby and Game buttons, set it back on the base station and sure as shit, the update failed and the pop up went away and I was able to see the "Update Now" button you mentioned near the word "Wireless". Clicked on that and the update started, took less than a minute to finish the 100% and now this bitch is running FLAWLESSLY! Over a year I've been stuck with these bricked headphones and nothing worked but your video! Thank you so much!

[@arturolaing]

THIS IS THE COMMENT GUYS! Been hours trying to figure it out and doing it in this way saved my life, thanks Jonathan

[@TheZebraMan33]

Did this and the bootloader still pops

[@smilebeatz5103]

idk if you figured it out yet but this is the main idea... you gotta work around it by trying it over and over again resetting the headset and unplugging the base station in different ways the corrupted update starts... eventually if you can see that little update box behind the big pop up try to find a way to click it by removing the big pop up and it should work! been dealing with this issue for about 24 hours now and its finally working again! just gotta find a sweet spot replugging and turning on when that update starts!

[@wanderfulwine2448]

OMFG bro i love you. This worked immediately. You are a fucking legend.

[@smilebeatz5103]

@@wanderfulwine2448 just buy an Astro a50 x its gonna break again in a few weeks or days I promise you the headset is too old

[@Ghosted_Guy]

I had the issue where it wanted me to re dock it after in bootloader mode trying to update. Just unplug cable from computer and plug back in. Don't remove headset. Then I was able to update by clicking update firmware in command center and it worked. Thanks for the video.

[@jeremiahwitt3089]

I've tried everybody I can think of and your the first one that I found with a way to fix my headset. Thanks bro!

[@devanlesane]

@@jeremiahwitt3089 glad I could help fam 💪🏽💪🏽

[@i_am_robke5962]

bro I spent 3 days working on that firmware I came across your video and it works again, thank you for this video ❤❤

[@nandoq23]

Broo! Thanks!!! You saved my gaming life i was stuck in bootloader mode after that when it was about to fix it the app wont recognize the headset and you get stucked and right there i used your method of hard reset while on the base and then i disconnected the usb out of the computer once i plugged it back on the screen went away and it let me just update the headset only while using the left upper corner like you said amen!!!

[@aaroncorea6701]

YOURE THE GOAT. Been trying to fix these headset for the past 3 days.

[@devanlesane]

Thanks fam

[@fdom3607]

W video!! Mine finally gave me the option to update after hard resetting while the headset was docked. Thanks!

[@devanlesane]

Bruh I was playing around with it for forever man I can’t stand a $300 brick

[@johnnygarvin2110]

You just saved me from throwing my headset into the wall. Thank you

[@JWILL91638]

Did that w my first pair on accident lol on my 2nd pair now

[@luisortega9196]

👋 I just want to say thx for making this video. I almost gave up and was going to toss my head set but I did exactly what u said and was able to update 👍🏻

[@devanlesane]

Glad I could help! Love you fam

[@justinporter6132]

Hey man. Thank you for this. Trying to update the fw. Quick question. Even before this… How did you get the Mac to find the headphones. What cable is connected to the Mac? I have the software and cannot get the Mac to find the headphones/dock. Thanks.

[@devanlesane]

I’m using the usb c cable that came with the headset bundle for charging the base station

[@cjownzu19]

finally solve my problem too for months that my headset wont work! thanks bro! life saver!

[@kylestouffer4409]

Still getting big firmware update box. Can’t get around it and it gets to 4/4 75% then fails

[@xmagnacarta]

Same

[@niels5342]

same and now the headset won‘t connect with the basestation and i can‘t hear sound from my ps5…. I NEED HELP PLEASE

[@Colby7114]

Same did you fix it?

[@kylestouffer4409]

I got it fixed that same day but from a different video. I’ll try to link it in this chat if I can find it

[@SkimpPicks]

@@kylestouffer4409need this

[@motanicolas]

thank you man, i've tried everything and this points that u was remembering was the most important insight. I did exactly what u said and then it worked

[@JCORTEZ013]

21 SEPT 2023, Just fixed my headset doing exactly what you said and it works. Thanks G

[@ethandavidson9126]

Mine don’t even show an update

[@devanlesane]

@@ethandavidson9126 on the command center?

[@devanlesane]

Hell yeah dude I’m glad it helped. I had to make a video it was so frustrating for me and I had the time so I figured why not help someone who may be in a time crunch

[@BroknheavenzGamingttv]

i have the astro a20 do this video work for the a20s or no, the update stops at 50% and error pops up

[@devanlesane]

Not sure never tried on that

[@josexgonzalez1122]

Good job that really work doing the hard reset on the base of the headset

[@philm5147]

Dude you are a fucking wizard . The exact thing you said with the whole screen not being covered and the update now button being there. It’s trial and error to get there but when you do it works! Just make sure it shows the update now and do it and headset will work!

[@cosmic-connection-cooking]

5:55 The angels were with you.

[@tntfale5491]

man u are great, ive just fixed mines i was about to cry i really like this headphones great info

[@jennant34982]

Could you fixed them?

[@thebestmerlin]

Dude you are a savior thank you

[@devanlesane]

Glad to help

[@mr__lmds7828]

Danke jetzt geht wider mein Astro a50 4 Stunde ausprobiert durch dein Video habe ich es geschafft danke danke danke

[@devanlesane]

Can you translate to English?

[@devanlesane]

Nevermind you’re welcome!

[@eliotmolina3642]

You are the man!!! Thank you 🙏

[@faisalalbulushi2316]

I love you bro alot it helped me finlley after i sepnt 2 Hours trying to solve the problem Thanks alot🎉

[@badghosttv]

do not wait to fix your headphones because they may not look like they are turned on but the are on and sucking down battery, took me 2 days to find the hard reset fix and took 2 tries to update firmware and when it finally fixed my headphones were at 15% power and they need to be powered on to fix them with the hard reset

[@lvcky0646]

Yeah mine is dead so idk how imma hard reset it 😭

[@jennant34982]

Hey brother mine does not take any charge, I do have the same latest update as you, do you have any other recommendation for it? Thanks!!!

[@tntfale5491]

Have u fixed? it mines doesn’t working I have the same problem😢

[@jennant34982]

@@tntfale5491 yes brother I fixed them

[@jennant34982]

kzbin.info/www/bejne/Zqq6n4x8r6d1is0

[@jennant34982]

Follow that link and I hope you can fixed them. It's pretty easy what the video say.

[@tntfale5491]

@@jennant34982 man he is the best ive just fixed them thanks a lot

[@jimmieslimp6871]

Aye my brotha I just want to tell you, I fuckin love you bro

[@devanlesane]

@@jimmieslimp6871 love you too homie

[@brandonvick1039]

Bro you are a legend! Thank you so much.

[@larush27]

great video, your steps worked perfectly

[@Interstellgretz]

20k views and none of them subscribed

[@pablomartinez9060]

Get a different MICRO-USB CALBE and try updating it again TRUSTTTTT i was going at it for about 3-4 hours I was about to hop on with the boys but then the headset didn't want to connect so I went to a lot of didn't videos and non of them helped me but I was trying a lot of didn't stuff and I juts got the idea to change the power cable and it worked!!!!!!

[@josemonreal289]

My headset did not turn on. I did the hard reset on the station and was able to update mine that way thanks!!!

[@devanlesane]

Glad it helped fam

[@RCBaustelle]

Only thing that worked, thanks👍🏼😁

[@peepergang6926]

thank you so much bro, this worked for me, also one question, ever since you did this, have you had any problems with this headset again, or has it been fine since then. Also do you use the astro command center after this fix or not, please let me know and thanks again so much

[@devanlesane]

No i haven’t had issues but I haven’t been playing as much so not sure if anything else has been going on with the headset. But yeah I only use the command center to change the EQ and updates but that’s really it. Basically I only use it once headset stops working lol glad it helped

[@nabilshanoon8290]

You are a fucking G. Thank you! I've been at this FOREVER. God bless you man

[@DominicLorenzini]

Jesus is our Lord and Savior read the Bible repent and have faith

[@kallon7995]

Shut up

[@AmanAndHisFish]

Bro love the message but y here

[@dreamsoftruth7729]

Amen ❤️

[@dreamsoftruth7729]

@@AmanAndHisFishMaybe you had to hear it

[@lXxys]

thank you man really thanks!!!!!

[@devanlesane]

No worries!

[@a112841]

dude ily. thank u so much

[@devanlesane]

Glad I could help fam

[@fruna11]

bro thank u soo much for this man OMG u are amazing for this video

[@devanlesane]

Glad it helped brotha

[@clos9105]

Bro you came in so clutch thank you

[@lrurna]

Appreciate everything mate

[@nmalele0909]

keep redownloading and getting the "update now" small text, but now it's getting stuck in "step 0 of 2" and not DLing anything! going to keep repeating the redownload step a few more times

[@ho1lowc1ip]

good luck, i didnt know it had a hard reset

[@djgerryt]

Bro!!! lifesaver

[@ytmisfitz]

THANK YOU!! I DIDNT KNOW I HAD TO HARDWARE RESET, THIS HEADSET IS ASS

[@devanlesane]

I think it’s a great headset, it’s just the updating of it and it not working when you need to update it that’s the issue. Like our phones don’t stop working when we have an update, you know? It’s bogus

[@josecarlosbolivarnieto2075]

the pop up update always appear, dont know what to do, to avoid it. if someone could help me would be great

[@searching5570]

Hi buddy, tried the hard reset but still won't turn on unless connected. Its fairly new

[@devanlesane]

Yeah it might need to charge for a bit or something first. Just make sure it’s on the base station when you do the hard reset

[@brayneldelrio7044]

did ya fix?

[@gfranco9450]

Same problem can’t get to hard reset been holding it forever

[@alphadestroyergaming6543]

ty my guy

[@huntermalum9722]

I dont have a pc or laptop cant you just use the app on xbox?

[@devanlesane]

Unfortunately no you have to connect to a PC. Maybe make a trip to library.

[@huntermalum9722]

@@devanlesane apparently there is a standby by glitch that destroys the headset I'm pretty sure that happened to me because I've gone through 2 headsets in 2 years Google it and do a video on it

[@michelangelo5903]

i picked up a brand new set for $100 from my coworker and i can’t get this thing to sync to my xbox series X for shit lol my crappy turtle beach headset from 2015 just uses blue tooth idk why they have this stupid ass command center or whatever! can’t even connect the headset to the app

[@Bobbysbigbite]

Brah this worked thanks

[@kingsivadiii7732]

I used a manual install once I was able to get the automatic download prompt not to pop up. I had to hard reset literally right at 50% and again at 75%. About 8 to 9 seconds at each interval. You literally have to time it perfectly. IIsh was MAD ANNOYING.

[@alexisdrew5382]

this helped so much thank you

[@devanlesane]

I got you!!

[@josephlopez1404]

What if the error still appears after all this?

[@MEX0_0-_-i]

Help me 3 days ago same problem

[@MEX0_0-_-i]

If you find a solution, tell me

[@josephlopez1404]

@@MEX0_0-_-i pulse the dolby button with the game button for 10 seconds

[@josephlopez1404]

After this use the manual update

[@OfficialNugzzCrew]

you literally just told us a story how it worked and couldn't show us anything!!! LMFAO! CLICK BAIT at it's finest!

[@devanlesane]

Did you watch the whole thing?

[@OfficialNugzzCrew]

@@devanlesane sure did and he still could not show any updating of anything… all he did was SAY what should pop up and work and couldn’t show any of it… smh. Did you watch the whole thing?

[@OfficialNugzzCrew]

@@devanlesane since when do we make how to videos and not show HOW TO? Usually the content creator will show you the steps AS THEY DO IT and not just a verbal of what SHOULD happen and them just pointing at a screen.

[@OfficialNugzzCrew]

@@devanlesane all good either way cuz I got mine updated and not anything like you tried to explain… GGs!

[@---zq1cz]

I gave up! I updated mine just fine! Worked for 2 days and it got no audio! No matter what i did it would not work! These headphones suck! I went back to bestbuy & got a refund!

[@brayneldelrio7044]

dang so nothing worked, I cant return mine its too late.

[@devanlesane]

Honestly, I would go back to the wired ones if I keep having issues. Unfortunately, I gave my wired ones to my ex lmaoooo

[@p13px]

thanks for the vid

[@devanlesane]

Thanks for watching!

[@youtuber_1807]

THANK GOD I SAW YOUR VID BRUH IT WOEK 350 HEADSET BE TEAKING

[@gzoe247]

Thank u bro

[@alexisdrew5382]

geeat content

[@HowardHoden]

Easy fix for this Problem, turn off the "search automatic for Updates" function, then you get this small update box on the left side next to the firmware number

[@henneystr8]

You are terrible at giving instructions

[@devanlesane]

Maybe hahaha I’ll work on that

[@widow.reflect7479]

mines stay stuck at 25% and doesn’t move

[@soomy2760]

Did you fix the problem?

[@meditech1]

My stuck at 70% update fail and I can’t press anything the only thing he let me press is update