Autonomous ErgoChair Pro Assembly Guide | Autonomous

[@AutonomousAI]

Own it before tt's gone: bit.ly/3VbtWfV

[@KhronicKicks]

For those stuck on step 1, once the metal part of the wheel is placed onto the base, place your 4 fingers to hold the base and your thumb to press the gray part of the wheel down with force. This will work - no need for hammers :)

[@zhengwang3522]

Doesn’t work for me

[@oldfps1184]

A lot easier this way, thank you !

[@SummerxKim]

INCREDINLY HELPFUL, EVERY COMPANY SHOULD HAVE VIDEOS BUILDING THE FURNITURE

[@DoubleGauss]

Thank you for this video. My EC2 arrived yesterday and I can't wait to get started. A video is worth a thousand words !

[@AutonomousAI]

Glad it was helpful!

[@jingcheng7919]

but the manual has more than 1000 words...

[@jorgeinostroza6675]

i struggle so much putting those wheels haha

[@AutonomousAI]

Can you trying using more strength? :(

[@sacredreiki_sd]

@@AutonomousAI That was too much strength! took me three-four rounds of trying.

[@AutonomousAI]

I am very sorry for that :( I am glad to know that those are in!

[@astghikls]

I almost returned this chais because of step 1..... Upd: i am returning it... somewhere around step 5-7 you i realized that one of the screws is just too long to get it. It is when you have to attach mechanism at the flip side of the sit... there is a manual handle right above the whole. The screw is too long and the handle blocks it. Anyways.... too much time spent on this chair...

[@davidl6166]

@@AutonomousAI I just bought this chair and have the exact same issue. The wheels are impossible to put in. I figure you could jam it in but its NOTHING like ease that the video shows.

[@chilnanc415]

I found pressing in the wheels and slightly rocking them while pressing allowed them to pop on quickly.

[@ChefShondi]

YESS! I figured that if I pushed the wheel in while also making sure the base is firm against the floor.. they finally went in LOL. a table wasn't working

[@mscapricorniam1791]

This was a lifesaver. It took me way too long to get it assembled, but I finally completed it. I'm sitting in it as I type this and it's quite comfy. Again, thanks for the video.

[@AutonomousAI]

Glad it was helpful! Make sure you subscribe to our channel for not only product usage instructions but also desk setup inspiration videos: kzbin.info/door/wVcclBezpfRUog4h89DjIA

[@fishcatcherfleas]

@@AutonomousAI bollocks ,,, video is pointless as it dont show where the 60mm bolt goes

[@radientproductions9799]

just got mine a week ago. I CAN'T BELIEVE I DIDN"T BUY THIS CHAIR SOONER! Perfect chair. THANK YOU!

[@AutonomousAI]

Glad you like it, dude!

[@cyderiatheowl3953]

The video is better than the manual. Thanks for that 🤗

[@AutonomousAI]

I guess we should save paper from now on :P Thank you so much for your feedback

[@FishTankEnjoyer]

For steps 5 and 6 I was a little worried about it hovering precariously there on the little platform legs, and step 4 wasn't helpful at all.

[@AutonomousAI]

I see. For the step 5 and 6, the mechanism may have space for its function on the gas lift. The step 4... I will let my team know about it then...

[@seanbauer3114]

I had no idea what step 4 meant aside aside from putting the control mechanism onto the bottom of the chair. I think the control lever being pulled up threw me off.

[@c甘乐]

@@AutonomousAI I think step 4 could be improved by specifying which way should the front of the control mechanism face when placing.

[@ADormantColossus]

The 1st step should say as follows "Struggle for 15 minutes with wheels" In all seriousness, insert as straight a possible, push hard and twisting helps. Good luck

[@AutonomousAI]

I am very sorry for the hassle with the wheels :(

[@VioletPrism]

They went in super easy for me and I'm a manlet

[@terminator6267]

@@AutonomousAI I am assembling the Ergo 2 as we speak. I hope it won't disappoint me!

[@AutonomousAI]

How was the assembly, may I ask?

[@terminator6267]

@@AutonomousAI *_My apologies. The assembly went so well that upon completion, I was so happy with it's functionalities and how it feels. Pretty good chair!_*

[@DewanThomas]

Just got my chair today but can’t seem to get the base on (Step 5 & 6). The bolts don’t seem to be long enough and won’t catch when I’m spinning them. I made sure that they are the L bolts(M8x60mm), and I have tried moving the bolts around in the hole and I’m still not able to get it to work. Does anyone else have this issue?

[@rezasaeedpour7737]

Yes, read the comment from Damian Rivas below and others' replies

[@AutonomousAI]

If you are having the problem with those screws, let me know your order ID so I can assist you further with a new kit sent as a replacement ;)

[@DewanThomas]

Autonomous Hi! I was somehow able to get it to catch after fighting with it for 45 minutes or so, but I’m not sure the bolts are correct. It felt like they wouldn’t catch and I’m not entirely sure the bolts have a good hold even though they are in place. If there are bolt replacements that are longer than what I received, that would be appreciated! My order ID was #509272

[@skydiz]

What a joke. A year later I have the exact same issue with my brand new chair that arrived today. Shotty quality. Clearly. Hopefully I can get a refund.

[@jacobnoori]

This was very helpful during assembly. Thank you!

[@ARS757]

Just set mine up. Thank you for the video! It was nice to able to see it done versus just looking at the manual.

[@AutonomousAI]

You're welcome!

[@GloriasPiano]

For people that are struggling with Step 1. Try heating up the metal tip of the coaster with a lighter and try inserting. Worked for me.

[@AutonomousAI]

Shout out for women around the world! Thanks for the tips, Gloria!

[@rickfrei5573]

After reading the comments (and the tone deaf responses from the company) I was pessimistic. But it was really easy to assemble (I had a problem inserting the last wheel but it went in with a little muscle, but NOTHING compared to what others have reported) and it is very comfortable. I am satisfied with this product.

[@AutonomousAI]

It is a shame for us that our support didn't reach out to you on time. I am very sorry for that. Please feel free to inform me via this channel if you need further assistance. I will reply to you within 3 business days ;)

[@RonnieBlum]

Step 7 was impossible to do by hand. 2 of the screws would just not turn no matter what position I would try. I took all 3 out and tried them in the hole that was working and they fit fine so it is not a screw problem. I ended up having to use an impact driver to get them in securely.

[@ryanloughner]

I’m having the same problem. I’ll try your method and fingers crossed it works

[@AutonomousAI]

Thanks guys for reporting to me! I am very sorry for the inconvenience :( I will check with the factory for further info.

[@carolinamcgarity2135]

Thank you!! This was incredibly helpful to assembling the chair. I love that Autonomous posts helpful videos like this and others (in particular the video on adjusting the chair).

[@fishcatcherfleas]

do u have this chair ? and if so ,, did u have any spare bolts ? want to change name to rocking chair

[@AutonomousAI]

So glad to hear that this was helpful to you! Subscribe to our channel for further videos about functions guide, instructions, and to stay in the loop on the latest release!

[@AutonomousAI]

I sincerely apologize if there were to be any issue with the chair! Please feel free to reach out to [e-mail], so we can further assist you!

[@thugitz1990]

This chair has been fantastic for me! Worth every penny. One of the hex socket bolt screw things went missing. Does anyone know what size i'd need for a replacement?

[@AutonomousAI]

Hi Eric, we are sorry for the issue with the screw. Please reach us at [e-mail] with your order number, we'd be thrilled to assist you further with that :)

[@Transit21]

Awesome! My chair arrives by FedEx tomorrow and I'm super stoked to get it built and to start using it.

[@Vanessa-el2le]

I'm stuck on step 1, I only got 2/5 castors into the base. The other 3 don't seem to fit no matter how hard I push. Any tips?

[@ip5003]

Honestly the holes for them don't seem very consistent in size, we barely got the last three castors in after a lot of pushing and help with a rubber mallet.

[@JonGarcia1990]

you really have to push down really hard and wiggle it in at the same time

[@Vanessa-el2le]

My brother had to help me and yes he had to use a lot of force/wiggling to do it.

[@barrysgarrella2994]

I had the same problem. 1/5 casters went into the base with a lot of rocking and twisting. I had to drive the other 4 into the base with two hammers. One to hold the post steady while I drove it in with the second hammer. Pretty frustrating. The printed instructions are not very clear. I'm an engineer and had a hard time figuring out what to do. The printed instructions should refer to the KZbin video.

[@amyhughes9754]

Step 4 says to "push it into place"... What am I pushing into place? Where?? Does anyone have insight into this? Seems the company doesn't offer support

[@AutonomousAI]

"It" meant the Mechanism in this case, Amy :D

[@amyhughes9754]

@@AutonomousAI "the mechanism" is not at all clear to me or other commenters on this video

[@jenjen9686]

Agreed, doesn’t make sense what we are pushing at all. Seems like it just sits there.

[@Zenitsouuu]

Super easy assembly thanks to the video! Took me 30 mins altogether. From unboxing to assembly. Assembled it on the edge of my bed

[@AutonomousAI]

So glad to hear the video was helpful for ya! Feel free to subscribe for more videos like these, along with updates on our latest launches!

[@jambrzs]

so I've also struggled with the weels, but after using the hammer for 2, I have found the way guys!!! put the caster in the base. it will stop halfway, because it is not straight in it, and you need to change the angle. so push it to the center, THEN push it down. it will get there without any bigger force.

[@mengxueyuan7871]

Thank you! That did work!

[@damianrivas]

Ugh my chair came defective and I didn't realize it until watching this video. See how the screws stick out for steps 5 and 6 when you drop them in the hole? Mine don't at all so I suppose the threads are too deep or something. When I drop in the screws they're already in contact with the base and I can't push them any deeper for them to catch into the threads so I can screw them in. What a disappointment :/ wasted so much time thinking I was doing something wrong.

[@JoanAvilez]

Mine is doing the same thing and I’m wondering if I’m doing something wrong

[@damianrivas]

@@JoanAvilez I think we received a bad batch :/ I already submitted a ticket asking for a new base. I recommend you do the same. It's possible the factory produced a bad batch and with enough reports they may investigate.

[@pawspulsepause]

I have the exact same issue. :( Did you receive an update?

[@rezasaeedpour7737]

Yep, I just received mine yesterday and I have the same issue. I reported the issue but received an autoreply saying that they will get back to me in 3-5 "business" days. really??

[@damianrivas]

@@rezasaeedpour7737 Yep same reply here... 3-5 business days. I'll report back once I hear something

[@epicturtleop6018]

Does the tightness of the screws effect its ability to move up and down?

[@AutonomousAI]

Hello there, please be reassured that the gas cylinder and mechanism section control the ability to move up and down, therefore the tightness of the screw does not impact it. ☺

[@tooitchy]

Ok so I might be crazy but I bought the Ergochair pro 2, the pro+, and then scored an Ergochair recline for 99$. I’ve assembled the recline and the pro+, should I assemble the pro 2 and do a comparison or just return it while it’s still in its box?

[@ShorinKan]

Just got mine and assembled it today, this video definitely helped with assembly. Great chair, love it!

[@AutonomousAI]

Glad to hear that it was helpful for ya! Feel free to subscribe to our channel for more Features Guide, Instruction videos, along with updates on our latest launches!

[@Deathgazer]

Almost couldn't even get past step 1. Had 3 different people try and put those casters in and they wouldn't budge. Finally had to step on them like another comment stated -- so much for a quality chair.

[@AutonomousAI]

We just want to make sure it is fit firmly to the base :( I am very sorry for the difficulty :(

[@maya-pi9bg]

I think there's an inconsistency in the video here in step 7, it says to use the washer N, but the manual I have says it should be using the same washer as step 5&6 which isn't N. Also I have only got 6 of washer N which was already used up in step 3 for the armrest.

[@AutonomousAI]

Thanks for letting me know. I checked the video. In three steps 5,6,7 the washer we used is washer O. Can you please help me check again?

[@iamr1o]

hey i have the same problem as you. do you remember by any chance if you used washer N or the other one? would really appreciate your response

[@GuitarFR34K121]

omg I just finished assembly this thing is amazing. my lower back is thanking me so much right now. my previous chair was a nightmare!

[@AutonomousAI]

Yasss!!! You must find the chair that fits you. Congratulation!!!

[@Khorvalar]

For anyone confused about step 4, it's showing you how to operate the slide mechanism because you might need it to get all the screws in at step 5.

[@nadia1226ful]

I'm having trouble inserting castors too. They are too hard for me to insert. Please advise.

[@AutonomousAI]

For me, try to put the thumb finger in the hole of the castor. Then place it into to hole carefully, use more strength to push it quickly. I would recommend you to do it on the floor. Easier to push as well as apply the strength on it.

[@PharticusMaximus]

The included instruction manual is kind of hard to follow for Step 5/6 as it seemed impossible before watching the video as you have to get the back left screw in at a very weird angle lifting the mechanism up and then it will go in. TY for the video. My initial delivery came with a manufacturing defect in the seat so the left arm could not screw in, I had to wait another 1.5 weeks for replacement parts to arrive after the initial 4.5 week delivery time (Due to Covid all chairs are in high demand and take a while to get there). So from order date til now it was about 6 weeks to get all the parts and have it ready to use fully assembled. The support seems to be very good as they answered me fairly quickly about the replacement parts and sent them to me at a good speed too. Now that it is fully built, I love it. It is much more comfortable than a standard "gaming racing chair" that all the big influencers try to tell you to buy. This supports your back and neck much better and has much more adjustability to the seat, back and neck area, it is a higher class chair than all of those racing chair brands like I said you see throughout the streaming and gaming industry. TY Autonomous for the great support and nice chair. I will update after months and years should anything change, but right now the chair is a big upgrade over my Clutch brand racing chair I had the past 3-4 years.

[@AutonomousAI]

I sincerely apologize for the mishaps and the long wait, but very happy to hear the chair has been working out well for you! And we appreciate your constructive comments, and thank you so much for supporting Autonomous!

[@duncanRobertsonArt]

FYI- you should labeled" the extra nuts and bolts" as EXTRA!! Scared my wife a little -she thought she missed a step or two. Can't wait to use it! She just finished assembling the chair!

[@AutonomousAI]

Hi Duncan, I am very sorry that I scared your wife :'( Would love to know your experiences after the assembly game.

[@iamr1o]

There is inconsistency here, in Step 7 it says to use NX7 washer to attach the backrest to the seat, but the manual and kit I received say to use the O washer? I also, only had 6 N washers that were used to attach the armrest to the seat in step 3.

[@AutonomousAI]

Thank you so much for your feed back and we apologize for any inconvenience. I've forwarded your this to our relevant team to fix the issue. If you have any problem with your chair, please contact us at [e-mail], we'd be happy to assist you further.

[@czanderrr]

Thank you for this video! Didn't have any of the trouble some others in the comments were having, this was a piece of cake to put together. Still need to make some adjustments but I'm loving the chair so far!

[@AutonomousAI]

So glad that the video was helpful for ya! Subscribe to our channel for more info about our discount codes, latest launches, and more helpful videos like these!

[@r.s.872]

Whats with the wheels? Do we have to hammer the castors in? I'm already failing at step 1

[@charmainemacintosh7818]

All I did is jiggle it as a I pressed down. They popped right in!

[@macanudo5668]

I finished setting mine up. The chair height does not go up as much as any other chair I have owned. I'm 5'8" and this is still a bit short. Is there any way to make it gain some more height?

[@AutonomousAI]

You can replace our gas lift with others in the market. I will ask our team with further details of the measurements and perhaps, make a short content about it as well ;)

[@zacharyleahy9707]

6 foot 1 240 pound guy and I still struggled to put on the wheels, oh and the arm on one side is wobbly because one of the holes on step 3 wasn't deep enough

[@AutonomousAI]

I admire your muscles via your avatar on KZbin, Zachary... Please help me send an email to [e-mail] with the clear explanation and photographic evidence for further assistance?

[@vinnyf.7506]

Can i use the tall gas piston thing i have in my current chair and use that in this chair to make it taller??

[@AutonomousAI]

Each of our chair's part was created specifically to be compatible with that chair model. If your ErgoChair's gas lift does have issue, please reach out to our customer service at [e-mail], we'd be happy to further assist with it!

[@shawnwebb8044]

All I heard about is delivery time being long and not being specified. Mine was specified. I ordered Sunday Night and I just put it together Wednesday Night. The other issue I keep hearing is the wheel issue. DONT PUSH THEM straight in. ROCK them side to side while pressing, and they pop straight in. I also heard about assembly taking anywhere from 1-2 hours! I was done in 35 minutes and that included unboxing. I have plenty of bolts and notice there is a set of extras. I'm 6'4 with long legs and love the seat depth adjustment. I wish the headrest had a horizontal adjustment, its 2 inches from the back of my head no matter how I tilt it.

[@AutonomousAI]

Thank you very much for your honest feedback!!! I have to admit that compare to your height, the headrest seems to be unreachable. If you feel sensitive with that, I am very sorry and would love to assist you with the return process :(

[@dattatreyagajula]

I am not able to adjust height. Can you please advise how? Thank you

[@AutonomousAI]

Hi Dattatreya. We are sorry for this issue. Please share with us through our help center so we can support you with this issue.

[@AutonomousAI]

www.autonomous.ai/help-center

[@konnorl1418]

I love when you wait a whole month for the chair and they don’t even send all the screws ❤️

[@tryharderpls]

Lmao im about to get mine today hope thats not an issue

[@ShorinKan]

Just got mine and assembled it today. No screws were missing. Though I must say this video made assembly much easier than just going by the printed instructions.

[@AutonomousAI]

I sincerely apologize for the issue, please reach out to our customer service at [e-mail], so we can further assist you with this!

[@davidnorng1178]

Bruh. What happens on step 4??

[@AutonomousAI]

Hey David, step 4 is place it and push it.... Is it too hard to understand?

[@cloud15487]

@@AutonomousAI I struggled at step 4 as well, did it with the paper instructions though. Figured it out after 10 mins though, so yeah the explanation there can definitely be improved.

[@amyhughes9754]

@@AutonomousAI condescending remarks aren't helpful. Very poor service and attitude toward your customers who've just spent hundreds on your highly marked up product

[@jenjen9686]

So wait...what do you do at step 4??

[@amyhughes9754]

@@jenjen9686 I feel your pain. It was a couple months ago that I put it together but that black metal piece that goes under the seat helps to allow the seat to move front and back (that's why it's greased up). It's hard to notice but a part of that piece slides back and forth. So you push it to expose the part that you connect to the under part of the seat. Very sorry I can't give better instructions, was a while ago. Hope that helps!

[@BromancerofDoom]

Assembly was easy and it’s a very good quality chair with features of much more expensive chair. Very good packaging, atm heavily delayed orders for Europe and UK due to covid, however good customer service and good overall experience considering the pandemic. A tad lower than normal so if you are 1.8m or taller you may feel the chair is a bit low without the right desk. Overall very happy, great product and don’t have to fork out 700+ euro for a chair with the same features.

[@AutonomousAI]

Thank you for your nice words!

[@amberkayecolorado]

Struggling with the wheels? Turn the base right side up, place the castor wheel underneath, bang with rubber mallet down onto the wheel.

[@AutonomousAI]

Expert!!!

[@Cincomitzi]

Why is step 1 the hardest 😭. I got one in and I was like “wait how did I do that?”

[@AutonomousAI]

Turn the base right side up, place the castor wheel underneath, bang with rubber mallet down onto the wheel. - noted by @Amber Kaye

[@Cincomitzi]

@@AutonomousAI thanks. I literally had to force it there by pushing it in with a lot of might lol.

[@iamanmolnegi]

@@AutonomousAI add that rubber mallet step in you guide book.

[@archmac01]

@@AutonomousAI Um, because we all keep rubber mallets at the office? How about a better design?

[@andrewyu1813]

I’m having issues with step 5 and 6 because I can’t get all 4 screws down. I can get 3, but the 4th will never fit. It seems like the holes on the chair are unequally vertically spaced from the left side’s to the right side’s. Any suggestions?

[@AutonomousAI]

Please reach out to our customer service team at [e-mail], with detailed pictures of the aforementioned issue, if you still have trouble assembling the chair!

[@eamonnw]

try putting the swapping the arm rests, works better in the reclined position. Chair has loads of seat forward tilt, but no backwards tilt, also seat rattles, just like the old reviews said it would

[@AutonomousAI]

I will try to dig into your issue. Thanks for letting me know :D

[@hadiqah8]

I need the screwdriver you’re using. I lost mine. Where can I find it?

[@AutonomousAI]

Hi there, thank you for reaching out to Autonomous team. Please feel free to reach us via the link below so our support team could assist you with the replacement request in the best way: www.autonomous.ai/help-center/products-and-troubleshooting#OtherRequests

[@sueanderson-webb4896]

I received my chair and have now spent 2 hours trying to get the castors in!!!!!!! Still no luck - you can have your chair back.

[@AutonomousAI]

Hi Sue, can you please try using the rubber hammer with more strength to get them in? :(

[@katelovespizza]

can’t get the wheels in 🙃

[@AutonomousAI]

Have you tried to use more strength? :(

[@NickYonge]

​@@AutonomousAI I struggled for ages with these and finally only got it to work after using liberal WD40. I'm def not a bodybuilder but I'm pretty fit and still struggled. That's besides the point tho - if I had a smaller frame or physical/muscular issues this step would be straight up impossible. It's a legit accessibility issue. "Use more strength" is a lousy customer support response :(

[@rickfrei5573]

@@NickYonge Agreed. What a crappy response.

[@rickfrei5573]

@@AutonomousAI Or, have you tried to create a better product in which the pieces actually FIT TOGETHER instead of implying that your customers are weaklings? :(

[@Clauviscarra]

Are there any instructions on how to disassemble this chair ?

[@AutonomousAI]

www.autonomous.ai/help-center/product/office-chair-disassembly-instruction Please help me check this link video for further instruction ;)

[@jason4real]

i found this video after I got the delivery confirmation email from Autonomous, glad I did everything right by following the paper manual, phew! lol

[@AutonomousAI]

Great job! Have you enjoined it so far? :D

[@cloud15487]

Is it just me, or does the chair not really go high? I am 6ft tall and on the highest position my knees are in a 90 degree angle, which is fine. But I kind of wish it went higher.

[@AutonomousAI]

The chair is rated best for people 5'3"-6'3" so it would be great for you. However, if you feel not comfortable with its height, you can replace the gas lift for a taller one. We do not provide the gas lift for taller individuals but our customers have had success replace this www.amazon.com/MySit-Cylinder-Pneumatic-Replacement-GasLift160x4_SNR/dp/B07123XKLW/ref=asc_df_B07123XKLW/?tag=hyprod-20&linkCode=df0&hvadid=241959098041&hvpos=1o2&hvnetw=g&hvrand=12127384006770639479&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9060586&hvtargid=pla-434312743587&psc=1 to our chair when they want a higher gas lift. I hope that this is what you are looking for, or at least a good start to your search.

[@NoBigDTV]

3 years of people saying the wheels are impossible to put in... still impossible. I got one in.. I even tried sitting on it with them semi in and nothing. Chair is comfy but I may have to return if I can get some simple wheels in.

[@AutonomousAI]

Hi there, thank you for contacting Autonomous and we are sorry to hear about any inconvenience caused. For the assembly, we suggest you try to knock at the gap of the wheels like this to install the wheels more easily: imgur.com/a/Rh6x42Y Should there is any difficulties, please do not hesitate to reach us at [e-mail] as we are happy to assist further.

[@sebastianmartinez8336]

Really helpful video guide ! Thanks a lot!

[@AutonomousAI]

Glad it was helpful!

[@hansonzeng6293]

Finished assembling but chair isn’t rising properly. It’s almost like stuck? Wondering what’s happening

[@AutonomousAI]

Hi there, please do reach out to our customer service team at [e-mail], with pictures/videos of the aforementioned issue, so that we can further assist you!

[@hughmungus3250]

The name of the song is Teenage Dream by Curtis Cole

[@AutonomousAI]

Thanks for the note, Michael! I remembered the name of the song only and KZbin led me to Teenage Dream by Katy Perry. (-.-)

[@tinayan3830]

protip for putting on the wheels - just put on some shoes or slippers and have one foot on the base to secure it, and put one foot on the wheel and use your body strength to step on it. your hands will be saved lol

[@jahanas22]

Thanks. That’s what ended up working. I can’t understand how putting on casters was the most difficult part.

[@tusharmadaan5480]

castors don't fit into the base. How to remove the hook in them that is preventing it

[@AutonomousAI]

I am very sorry to hear this! Please do reach out to ur customer service team at [e-mail], so our team can further assist you with any issue!

[@lifeofabachelor8547]

I’m gonna buy this chair but I’m super nervous I weight 330 lbs and this is rated for 350 but certain parts seem cheap see what happens

[@AutonomousAI]

I am looking forward to hearing your feedback. :)

[@vivienwu9800]

We can’t even get the wheels in, is there anything wrong we did? Need some help here.

[@jorgeinostroza6675]

just push, but you need to set them correctly because they may slide and not fit into the right position , just assembly mine

[@vivienwu9800]

@@jorgeinostroza6675 Thanks! I just tired again, they went in.

[@purplepoppy07]

Hi! Just finished assembling mine. The height adjustment lever doesn’t work. Everything else works. Can someone help?

[@AutonomousAI]

Hi there, thanks for letting me know. I believe you are talking about the the gas lift. May I know your order ID and the a short video about the issue you are dealing with so I can assist you better? Thank you!

[@purplepoppy07]

@@AutonomousAI i got help from someone to resolve it. Love my chair so much 🥰

[@AutonomousAI]

@@purplepoppy07 Great to know that!!

[@michelleadeola8753]

Super helpful! Thank you!

[@AutonomousAI]

Glad it was helpful!

[@michelemasheck461]

I just got this chair. I can not get the wheels on. Wth I have had 3 ppl try. Do I need to is a hammer!!

[@AutonomousAI]

Yes, please use a rubber harmer to put them in :(

[@123persian]

my 0 washers are not fitting into the L screws...any suggestions on how to fix this?

[@AutonomousAI]

Hi there, please contact our customer service via [e-mail] for further assistance :)

[@Jakestar0987]

Same here..

[@augustbiernbaum4841]

I've been trying to put in the casters for about 35 minutes now, and I've only got two in. I hate the mounting system.

[@monicamcdonald6510]

Me too. What the hell am I missing here?!!!

[@AutonomousAI]

Hey guys, can you please help me push harder? :( I believe it will go through. If not, please help me send the email to [e-mail] for further assistance ;)

[@augustbiernbaum4841]

@@AutonomousAI I just switched ‘em out for roller blade wheels. We good

[@Lyssy66]

WEe can't figure out to how to adjust the height of the chair

[@AutonomousAI]

Hi there! This is the Operation Guidance of the Autonomous Chair Ergo, which we hope will be helpful for you: kzbin.info/www/bejne/p4Cso4OBlqZ9rdE

[@Ssuli99]

Just got mine. Thank you Autonomous! This video makes assembly easy.

[@halcyondraconis7437]

Really looking forward to getting mine in. A week till the estimated shipping date!

[@Ssuli99]

I just got mine today. Yay!

[@AutonomousAI]

Hope you like it :D

[@AutonomousAI]

How do you feel until now?

[@shengranhuang9508]

Hi, I've got problem for Step 1…… cannot insert the castors into the base, even with hammer……

[@maya-pi9bg]

I had trouble with it too, but I used a wall/bed foot to help me press it in. I just flipped the base back up and then insert the caster into the hole, and press the base down while the caster is pressed against the side of the wall, and then it went in. Make sure the bigger part of the wheel is pressed against the wall though otherwise it doesn't align properly.

[@AutonomousAI]

Love to see you guys support each other :D

[@rickfrei5573]

@@AutonomousAI Because YOU certainly won't.

[@anthonyweston1782]

Chair is nice. Can’t wait to get mine. But I’m now more interested in the Track ID of this backing track? Party on my chair

[@anthonyweston1782]

Don’t worry - I found the track ID thanks to Shazam! Teenage Dream by Curtis Cole

[@AutonomousAI]

LOL I can see how many times I have to watch the video just by listening to this song. Thank you for your effort :D

[@DaveSilva]

Where are the instructions to disassemble it? The cylinder is particularly difficult to remove.

[@AutonomousAI]

I got ya! kzbin.info/www/bejne/iIu6iH2kbM2DqKc

[@dylanxu964]

Omg the wheels are so hard to insert. I used hammer which actually broke the wheel a little bit. Why you design in such a way?

[@AutonomousAI]

I am very sorry :( If you need further assistance, I am happy to help you out!

[@rickfrei5573]

@@AutonomousAI Or maybe you could send Dylan another wheel?

[@rosem8432]

I am not able to insert the castors no matter what I do.did I get a faulty piece? Can somebody please help?

[@vaibhav1618]

Same. There are rings on the coasters that block them from getting in Update: I got it working. Had to push really hard. The video makes it seem far easier than its supposed to be. Folks might need to push with your shoulder instead of your arm!!

[@AutonomousAI]

I am very sorry that I made it so difficult to insert in. I will check back with my team for further info.

[@polishpaul]

I'm not so lucky, the seat base and mechanism holes do NOT line up! There's no way I can get all 4 bolts in, barely can get 3 of them in. One of the wheels also came without the locking ring so it will not stay in the base. Customer service is already sending me replacement parts, but this is not a good start :-(

[@AutonomousAI]

That's tough :( I am very sorry about that. I believe after receiving the replacement parts, your chair will be more helpful :D Let me know when you receive it.

[@polishpaul]

@@AutonomousAI Autonomous has not delivered replacement parts and I’m almost done with my trial period. I have heard nothing. Major fail.

[@powergi3996]

To move the Lumbar support I literally need a hammer... I wish I had the chair you used in your demonstration video...

[@AutonomousAI]

Can you try harder and use both hands to do move it? :(

[@rickfrei5573]

@@AutonomousAI Again, QUIT BLAMING THE CUSTOMERS FOR YOUR CRAPPY PRODUCT!

[@juliep1122]

The castors were incredibly difficult to insert on my chair. My husband had to turn the base over and pound them in with his hand.

[@AutonomousAI]

Thank you for the constructive feedback, I will note this with our team. Besides from the assembling mishap, hopefully the chair itself has been working out great for you!

[@jimmyverretta6688]

The difficulty in getting the castors in is not worth getting this chair in the first place. My hands are cut up and I sprained my thumb, still only got 4/5 inserted.

[@AutonomousAI]

OMG :( I am very sorry but can you try using the rubber harmer to insert them? :( Let me know if it works or not so I can assist you better.

[@khaled_2249]

Just got my ergo chair 2 as my first chair for gaming. I knew about it from jayztwocents recommendation and now that I have it I love it and it is so comfortable

[@AutonomousAI]

Totally agree!! I know many gamers who are absolutely comfortable with the chair :D Thanks, #jayztwocents for spreading the words :D

[@narc1408]

very confortable, even if assembled wrongly, with the cushion in reverse... seems no ammount and quality of instructions can get me to not get it wrong. This in addition to the big THIS SIDE FORWARD sticker. I only had 15 minutes before a meeting, so don't rush it. I'll get to it after the meeting...

[@Haylem]

Compression doesn't work for me? Did I do something wrong? It shouldn't be that hard right. I just put it in. It's hard to take out.

[@AutonomousAI]

Which step did you mentioned, may I ask?

[@UwillFall4Me]

Got my chair today. Unfortunately got stuck in step 1. Castors would not go in the base. There seems to be something wrong. The video shows that step should be super easy. 😐

[@AutonomousAI]

Can you try to push it harder? :( Many customers had the same issue and they solved it by adding more strength on it. Let me know the result so I can assist you better.

[@UwillFall4Me]

Update: the wheels did not go in and I received replacement parts after waiting for more than 2 weeks. After that the rest of the assembly went fine. I like the chair tbh. I really hope you guys work on the wheels as a lot of us seem to be having similar issues. Either that or send the wheels already plugged in, that has to help.

[@6dawn605]

Little upset my don’t move or anything

[@AutonomousAI]

Please kindly reach our Help Center to get support with this. We're sorry for the inconvenience! www.autonomous.ai/help-center

[@auramyob7928]

Omg, the wheels! WTH am I doing wrong? Do you need to be a bodybuilder to put this thing together?

[@AutonomousAI]

Hi Aura, I am very sorry for the difficulty through this process. Can you try using the rubber harmer and apply ore strength on it?

[@jessel561]

Thanks for this!!! just wish mine could get here already :'(

[@AutonomousAI]

Thank you. Hope you find this video useful. We'll try to push the shipping date faster.

[@Leedah8]

Did you get it yet?

[@jessel561]

@@Leedah8 I did snd I am loving it!

[@MrFireboyFTW]

Wheels are tough to put in

[@AutonomousAI]

Have you tried to user the rubber harmmer?

[@blacksunaccounts]

I waited more than a month and it does not even lign up right

[@AutonomousAI]

Please provide me your order ID and the issue you are dealing with so I can assist you better.

[@YiishikiMore]

What is the point of step 4

[@AutonomousAI]

I believe it is to help you put the Mechanism in the right place so it can easily align with the seat ;)

[@archmac01]

Now have five wheels that flew all over when I tried flipping the base (because the way given in the directions and this video does not work), inserting the wheels as best I could, and standing on them one at a time to generate enough pressure to get the damned things to snap in. Instead, the base flipped over on the first one and threw wheels everywhere. Going home and will try again tomorrow. If it doesn't work easily, I will be boxing it up and shipping both chairs back to you.

[@AutonomousAI]

I am sincerely sorry for all the difficulties during assembling it. May I ask were you able to insert them in? :(

[@Skillmatic323]

So difficult to instal the wheels! 🤬

[@Skillmatic323]

Nvm, just needed some spinach 💪

[@Skillmatic323]

What’s the song btw?

[@AutonomousAI]

I am trying...

[@Mishkedehbizikhe]

Putting the wheels on was possibly one of the hardest things I've done in recent memory. WOuld not recommend to people who aren't strong/disabled people/people with wrist issues

[@AutonomousAI]

We are working with the Product team to get this fixed :(

[@tianyizhao4900]

Worst and most frustrating furniture I’ve ever bought. Stuck at step 1. Two of my wheels just won’t get in the base. Anyone else???

[@AutonomousAI]

Thank you, Boy Friend, for helping ViVi. Hey Tianyi, if next time you have trouble assembly the castors, please let me know so I can assist you better, just like Boy Friend.

[@amyhughes9754]

@@AutonomousAI wow.

[@rickfrei5573]

@@AutonomousAI I just bought a chair. I don't have a boyfriend. Any suggestions?

[@rickfrei5573]

@@amyhughes9754 Are they kidding?

[@amyhughes9754]

@@rickfrei5573 🤦‍♀️ just terrible. I spent $450 on their product!

[@TelesphoreArt]

Is it just me or does this chair feel like the only way you get back support is if your are basically reclining....

[@Armanthe92]

Just got mine, set up the base then realized the gas lift is missing

[@AutonomousAI]

I am very sorry for the issue, please reach out to [e-mail] so we can further assist you!

[@luc1.1]

deleting reviews?????

[@AutonomousAI]

We never delete customers' reviews. We wonder why would you say that

[@ikeabearz3983]

Honestly the wheels were way harder to put on compared to the video. I just got the chair and I’m trying to put the wheels on, the skin of my palm got caught in the wheel and I have a cut resulting from that. And the wheels are still not on!!!!

[@AutonomousAI]

Hi Glenys, I am very sorry for that. Hope you are ok :( May I ask if you can use therubber hammer/ ask a strong person to help you push it in?

[@GailSussmanMiller]

The video is helpful but could be more so. The small pictures showing which bolts and washers should be used are blocking view of some of the main parts of the video I wanted to see. The wheels definitely don’t go in as easily as it appears here. Parts of the video need to be slower like attaching the back. Lastly, the letters/numbers labeling the bolts and washers do not match exactly the printed manual or in the video based on labels in the packaging.

[@AutonomousAI]

Sorry for that. I will let my Design team know for better videos ;)