Basic EMAIL Customer Support Tips | EMAIL Customer Service Tips for Beginners

[@ReaNinja]

⭐ Thanks for watching! Please let me know below what other email support videos you want and I'll add them to my list. ❤

[@soookimmm3015]

Chat support tips please.

[@balvinderchana]

Hi

[@jaimehukom1887]

The basics of email support. For those getting started for an email customer support job, this is what you need as a general guide.

[@darreljayona5311]

Hi Ms. Rea i just want to say that I am grateful for having you in my call center life/journey, Thankyou for always giving me new knowledge and information to survive and enjoy my bpo life, More blessings. Aja Ninja ❤️

[@ReaNinja]

Means a lot to me. Thanks too Darrel! All the best ❤

[@hassanvlogsraza7015]

Hey Rea you are a real "Ninja" I learned a lot on your channel and got a promotion which is call center specialist. a big thanks to you keep up the good work.

[@ReaNinja]

Congrats ❤❤

[@hassanvlogsraza7015]

@@ReaNinja Thank you keep the the work continue.

[@justly-ka]

Mag 7 months nadin ako as Email/Chat support this month and thats all because of your tips, Rea 😄 Happy holidays ❣️

[@ReaNinja]

Wow that's amazing to know!! ❤ what are the struggles with being an email support rep? 🙂

[@justly-ka]

@@ReaNinja Yay! You replied 😅 First one for me was maintaining the tone. Mostly ung qa feedback ko is masyadong frank or straight to the point na tipong pgbasa palang ni cx sa first sentence is nkaka disappoint na. Second is ung may mga times na di maintindihan ni cx ung point ko kya as a result nag e-expect sila ng something in return. However, after watching your vid ngaun, ang dami ko na nman natutunan at for sure may improvements n nman ako nto. Hopefully gagawa ka pa ng ibang tips for nonvoice soon, Ms Rea. Never kong iniskip ung video mo coz I know madami ako matututunan. Thanks a lot 💞

[@ReaNinja]

@@justly-ka Thank you for watching and sharing your input JC!! This really helps a lot for me to know what videos to make that will help the community. ❤🙏🏼

[@moninacruz_]

Hi! I just wanna ask if how's the process or what will be the process of the interview? Can you give me some tips? I want to apply.

[@gatdeym]

Anong name po ng Company @Sikat Gallery

[@brianbrandogalapin6172]

I like the way you talk. I can feel your confidence. It's helpful loud and clear. Thank you

[@arvinbriones4032]

Thank you for this kind of video i will download it and watch again.

[@TheLeah2344]

Thank you. I’m about to start my job as a Email Support Representative and I appreciate your advice.

[@dannyngubu3420]

HEY, how’s your job going , and what sites did you use to get the job ?

[@djl.mendoza3545]

Thank you for the tips! I hope I can pass my initial interview for Chat CSR.

[@AleannaPinkie]

How did it go?

[@Furmudra]

why did I just saw this vid of yours? lol I am currently working part time as CSR email support for an e com clothing line. Your tips are very helpful :) Keep it up

[@AleannaPinkie]

Hi! I am intersted to apply for email support, how is it so far?

[@balvinderchana]

Hi Rea I have SN.../SX dishwasher. I have set my program on ECO which is for 3hr 15mins, so when I change the program let's say for example to 1hr setting will not cancel. Basically it should allow me to be flexible and to different program I want to select. So am selecting the program for the wash for 1 hr does not allow me. I have switched off the machine and try to select a different program the 3hr 15 min ECO. Does not clear so I am stuck pls advise. Thks Jas

[@straighfowardukler6357]

Do you have a topic about TTEC Chat Customer Service? Ty

[@deadcell1]

I remember applying for a job to a company that specializes in email support but they didn't select me for the job. They replied with a generic email (that sounded auto generated and wasn't signed off by a agent) to let me know I wasn't selected. I replied listing all the things wrong with the email they just sent me and how to improve it. They replied 3 weeks later offering a position with the company lol. I reluctantly denied the position.

[@yepicxmusic]

Good work you did

[@ReaNinja]

True story? Hehe wow

[@DateTwoRelate]

The importance of using a customer's name I believe was first mentioned by Dale Carnegie in his great book How To Win Friends & Influence People. This book is as relevant today as it was when it first came out....in 1936. It is pretty short and easy to read. Everyone (including Rea!) should read it. Used copies are everywhere!

[@ReaNinja]

Have heard of it. In my to-read list for sure! Thanks

[@JeramieSaito]

Thanks for the tips!

[@iamvaperist2122]

Tomorrow night (9pm-6pm) is our training as a Chat support Representative. Wish me luck! 🙏🥰 I am new in this industry. 🙋‍♂️

[@deadcell1]

How is everything going with the job?

[@ReaNinja]

You got this!

[@lohith826]

hi can u tell me how is going on

[@DJoy-gw3lq]

Very informative tips. I'm glad I found your channel. Thank you for your tips.

[@jayteerthgadagkar601]

Please give a video how to get hired in email and chat process. I am not clearing my non voice process pls help....

[@ReaNinja]

Okay!

[@raviadagatla7103]

Thank you Mam for such a Wonderful Video. It was really Helpful and Learnt a lot.

[@isaaciglesias5789]

Pls add chat support as well and other videos for non voice. Thanks!

[@ReaNinja]

Soon ❤

[@iamvaperist2122]

How was you chat support training? My training will be started on Monday. 9pm-6pm.

[@christianalcaraz7866]

Very informative and good tips! Thank you Rea! =)

[@anchocasinillo9563]

Thank you so much Ms.Rea 🤗 Godbless 💛

[@fantasyteamshorts6112]

Is there a course for customer support email?

[@loesloes2859]

How to make email CS portfolio to use on people per hour or upwork and any other freelance site? Please help

[@maksat21]

Amazing tips👌

[@bianxiam]

Hi ma'am rhea. I just want to ask you if email support and back office associate are the same? Thank you

[@whynamanganon6741]

tuloy nyo lang po gantong video dahil sa non voice po ako malalagay this week

[@ReaNinja]

Good luck!! Thanks for watching. ❤

[@ReynaldoLSo]

Okay nman po sana, sana direct to important subject po, may mga palabok na kwento sana may visual actual sample po, estorya po

[@rovelynmesa7160]

Hi Ma'am, ano po camera niyo? Ang ganda :) Thank you po for the knowledge on Customer Support.

[@ReaNinja]

Canon M50, thank you! :)

[@vinarbrillante6178]

Hi can you film about a telco sample

[@marcello3945]

what if my writing style seems very Automated?

[@ReaNinja]

Make it more personal then ♥️

[@shantomanikyoutube9336]

Excellent

[@redhernandez9612]

Chat support next!

[@katrinarodares6605]

Im watching this because i have my final interview later as email support! Ms rea ano po kaya kadalasan tinatanong sa final interview same lang po ba sa voice account? Sana manotice nyo po :)) thank you

[@ReaNinja]

Same same lang 😊 all the best sa interview 💕

[@castaway2128]

Wait, so you can use a smiley face or emojis on non voice accounts?

[@ReaNinja]

I do use them a lot. Again, it depends on your company's culture and guidelines.

[@eddiebongsalazar7337]

Hey miss ninja. How are you? Just manna ask kung ilang buwan po ang isang kontrata sa BPO? Hehe thank you. Hope you answer my question❤️

[@ReaNinja]

Open naman po ang contract nyan technically unless you have a training bond with the company. Depende sa kanila ilang months. Yung sa akin 5 months. 🙂

[@eddiebongsalazar7337]

Saved! Thank you miss ninja❤️

[@phoenixdc3556]

Thank you :)

[@dontdosillymovesbytintwice4309]

thanks

[@SeminarChauffeur]

What if gumamit ng chatgpt sa pagsusulat ng email, at aayusin na lang yung output nya para ma meet yung mga guidelines na diniscuss mo? Kumbaga writing assistantt lang sya hehe! 😂

[@ReaNinja]

pwede rin naman :)

[@chrispinmdimi7989]

It's sure my phone it smart 6,get answer

[@funkzcruz2813]

Thank you

[@funkzcruz2813]

Your welcome your videos are giving me a strength to imense my english communication skill

[@DateTwoRelate]

Anyone who uses caps or emojis in customer emails will likely be back scanning groceries very quickly.

[@krystaljoybolasco8850]

Hi Ate Rea! Nagtry ako mag apply ng mga call center companies since lockdown tayo ngayon. Pero di pa rin ako makuha kuha. Maybe because of my voice 🙁 how to make a hoarse voice sound better in an interview po?

[@ReaNinja]

Hello Krystal. Meron na silang binigay na feedback? Most of the time di naman nila pinapansin ang voice. ❤

[@krystaljoybolasco8850]

Rea Ninja I don’t know din po kasi. Nagpapractice ako how to control my voice in answering the phone interview pero di ko magets kasi may time na grammar daw but I always check my grammar naman po before pa dahil pinaghahandaan ko talaga. Medyo nakaka sad lang. Di pa rin ako hired 🙃🙂

[@ReaNinja]

@@krystaljoybolasco8850 Dont worry, try mo pa rin. Meron din dadating for sure. ❤

[@krystaljoybolasco8850]

Rea Ninja Thank you pooooo 😊😊 minsan kasi medyo naiilang din ako mag english kaya sguro din nangyari yon and medyo kinabahan 😊😊 Silent viewer po pala ako. Nung nagtry ako mag apply, I always watched your tips ❤️❤️

[@TravelDestination08]

Hi Ms. Rea, just wondering if you have a list of company’s that offering email/chat support?

[@lovemyvan]

Thank you 😀

[@AceHardy]

🙏🏽

[@reneapersaud2000]

Your saying emojis like if it's a question girl😅😚

[@ReaNinja]

😂😂 it's supposed to be uh-mow-jees LOL

[@bigfatcrab]

emoji not emoji but emoji