KitchenAid Refrigerator Troubleshooting and Diagnostic Codes - Whirlpool Refrigerator Diagnostic Too

Today, we're unraveling how to put a KitchenAid Refrigerator into diagnostic mode, and how to decipher some of the KitchenAid Refrigerator Error Codes, among other things. This is a newer-style interface, and you can use this same system and same codes to Troubleshoot a Whirlpool Refrigerator along with the same Whirlpool Refrigerator Error Codes and Troubleshooting. The number of tests and error codes on this system is incredibly deep, and its very useful if in case your KitchenAid refrigerator won't cool or has some other issue.
I'll be honest: This video is boring unless you need to use the system, then its awesome. I struggled to find a good video on this when I had to tech these style machines at customer houses because the last tech didn't know what he was doing, and stole the tech sheet.
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[@333gatekeeper]

OMG just had a service tech come to our house two days ago and he did none of these tests. He was completely guessing at what could be wrong and basically told us we needed to buy a new refrigerator. The fridge was only making loud noises at certain times and then the water pad switch quit working and wouldn't dispense any water, even though the ice maker was working and water would flow to ice-maker but not through water pad. Water filter had been changed on time and water side still would not work, his answer was buy a new fridge or let him replace the compressor for 1600.00 when we were not having any cooling problems. Unbelievable! Thank you so much for this video!!!

[@pank8800]

Great video and help, thank you. I wish these companies were documenting their stuff so we can do some troubleshooting instead of making black boxes that you can't find documentation on. Thankfully we have people like you!

[@whitenas]

I have this same fridge and matching kitchenaid appliances. All within 2 years had some type of failure ranging from minor to major. 2 people in the house. Clean light use. Refrigerator, microwave, dishwasher, oven... all absolute disappointing junk. Im shocked how bad the quality of appliances has gotten. My parents bought new stuff in 1980. Those same units still in good operation today.

[@sibedoya]

Few KZbin videos are so thorough, well spoken and easy to follow. On to the tests to find out (I hope) why no ice. Thanks

[@andrecourteau9703]

Votre vidéo m’a rassuré. Votre présentation est claire et extrêmement utile. Merci beaucoup!

[@stefonperry2154]

Thank you for this info. You've saved us a service call fee! I am not handy by any stretch of the imagination but I still try. And with your help I was successful. Salute good Sir!

[@lisacleboski8212]

No complaints about this video, it has been a life and money saver for me...repair guys replaced my ice maker motor on an assumption and still didn't work, I kept the old one and now I think I have 2 working ones lol. I bought all Kitchenaid 9 years ago, dishwasher was replace after 5 years, frig cost 1000+ in repairs, and now my Microwave/Confection has be replaced. So much to say about Kitchenaid but do not need any legal consequences, just don't buy it.

[@Phogman1]

Hey Ben! Thank you so much for this. Was able to determine my 7 year old KitchenAid KFIS29PBMSOO had a broken evaporator fan and the thermistor / sensors were shot, causing the coils to ice up. Had minimal cooling in main fridge but lower ice box was fine. Following your other video, I dismantled the interior (was able to do so without removing the top sections!) and thawed out the coils (what a mess!) and replaced the fan and sensors with new parts for about $100. Was motivated to try and self-repair when I saw a new fridge would run $3-4K. Hoping to get at least a few more years out of this beast as it has been a good fridge and everything (including the ice maker and water dispenser) still work. Thanks again. You’re a champ. Great videos - keep up the good work.

[@kalpikpatel]

I am having same issue for almost same kind French door model, can you please advice all good now - working as expected or what is your refrigerator status? Please share...

[@elliottm9365]

I have the same fridge - KFIS29PBMS000. I ran all the tests in the video and they all passed. I have taken the refrigerator and freezer apart. This unit has two evaporators; one for the freezer and one for the fridge. Neither one is frozen over and both fans are running. The refrigerator gets to about 42 degrees and the freezer is only getting up to 22 degrees - both too low. . Coils are clean. Compressor is running. Replaced refrigerator and freezer thermistors just in case. Trying 8 hour defrost mode now. Could it be low on refrigerant? Is there anything else to check? The new refrigerators are crap and I don't want to spend $3000 every 3-5 years on a new fridge. Any suggestions would be appreciated. Thanks.

[@dallasbiggz7007]

Appreciate the Great info. Pls consider adding chapter dividers for each code - would make it even more useful. 😉

[@royabreu3627]

Man iam a tech in nc,i dont know as much as you do,you know what you are doing i liked your video so much,keep on,thx

[@Doosha777]

I can not thank you enough for this video. You just saved me $170. Thank you so much again.

[@bensappliancesandjunk]

Really? I just put this video out. I am so happy to hear it helped you!

[@Doosha777]

@@bensappliancesandjunk i know. I called Abt to come and look at my fridge and they said it was $170 fee. So your video saved me that money.

[@henrylee2964]

Thank you. i found the instructions under that right hinge over just like you said. Now i can enter the service mode to check all the systems

[@danpickett7859]

Hey Ben! Thanks for the video- great information! I don't recall the repair tech running through any of these tests but I'm hopeful his diagnoses of a bad compressor was correct without it.

[@morejelloplease]

cool, i love videos that get into the nitty gritty. i stumbled upon this because my water line keeps freezing up and it won't dispense water. it does this almost every day now and i'm not sure why. no error codes are shown, it's a 3 year old kitchenaid, same unit you have shown.

[@cheryllaster1365]

I’m a lab scientist and work on maintaining and repairing expensive lab equipment- so I figured how hard can this be for a 63 yo gal. Did my research on line, ordered the part and set aside a morning for the job. I used your U tube video to help through the process, but reading the comments 1st is helpful. One explains how you can skip a few steps, such as removing the doors and interior drawer frame, if you angle the evaporator cover by about 30 degrees to get it from behind the drawer frame. Took some force and bravery but it came out and went back in ok. Got the fan in, made sure it worked and put everything back together. It is colder than ever and isn’t icing up any more. Only 1 problem - the under shelf lighting comes on and flashes at a regular interval. I know the shelves get their power from the hangers at the back and won’t work at all if that connection is bad, but mine come on and flash, not flickering - flashing at regular interval. Maybe I altered a setting while in maintenance, but don’t know which one or why there would be a flashing light setting at about 5 second intervals for the under shelf lighting?! Anyone have an ideas? Happy with the outcome anyway, my food is staying cold.

[@bensappliancesandjunk]

Is intermittent flashing lights means that either a wire has not been securely plugged back in or your freezer LED board is starting to go bad. It's a very common occurrence but it doesn't actually relate to the fan issue it's a new problem all together

[@cheryllaster1365]

@@bensappliancesandjunk I figure I caused the problem. Are the wires for it under the water filter cover? I thought I’d check on them next.

[@bensappliancesandjunk]

@@cheryllaster1365 for the refrigerator, yes. But there's a situation with these where if the freezer light driver, in the freezer, is going bad it tends to affect the refrigerator cabinet instead. You'd want to verify incoming voltage to the refrigerator board to confirm that you are getting insufficient voltage before replacing one or the other.

[@Ceobeatmaker]

Thanks so much for this video. The type of whirlpool fridge I have did NOT come with those diagnostic codes attached to the fridge. I was steady trying to look for it as the icemaker just stopped working recently. I can now test for these errors so that I don't have to waste $75 just for a guy to "look" at it. I can tell him exactly what is wrong and pay one time instead of a few times.

[@johnbastawrous5736]

Dude, freaking awesome video! You helped me big time! Thanks so much for sharing!!

[@russm3727]

Great informative video. I wish my tech was as knowledgeable.

[@lindseyyah1]

Outstanding informative post and I'm in Michigan Grosse pointe area, wish you were here... my kitchen aid could use some help

[@kurtkris]

Great video ! Thank you for this invaluable information!

[@dok4867]

Great video to at least get a clue on this refrigerator. Had a full frost freeze up, opened the panel covering the coils and of course it's frozen. Took out the two bottom screws but couldn't figure out how to get the bottom panel out completely. pulled the clipped sides but the top didn't come out. tried to remove the top, one screw, a pull but won't clear the top light and air ducting and didn't want to force it. Defrosted it, put it in 8 hr mode and waiting for the morning. Was in ADR mode(?) but changed to 8 hr mode and closed it up till am as said. Is it OK to leave in 8 Hr mode? Also, is ADR Automatic Defrost or ? Thanks again for all the good and only information I could find, you tube or other. David

[@jeffbautista9935]

Man awesome!!! Thank u. This video saved me a a service call🙌💯

[@Cristian-JustKeepingItReal]

Thank you for all your videos and the info Ben.

[@bensappliancesandjunk]

Thanks for the kind words, it keeps me going.

[@Cristian-JustKeepingItReal]

@@bensappliancesandjunk Your welcome :) keep up with videos and thank you again.

[@joylegoeken7897]

Great video, Ben. I have a KitchenAid KRMF706ESS 5 door unit and last night the ice/water dispenser was starting and then stopping and starting and then stopping and not running long enough to dispense any ice. I set my glass down on the counter it started dispensing without even touching the paddle to depress it and activate the switch. It did this a couple of times and got me worried so I locked it out but even when locked out I can put a glass under and as soon as I depress the lever a bit the display lights up and beeps showing me the lock so it seems like the paddle switch is working just fine but then it just stops and starts off and on and again does it after I have let go of the paddle. Would the correct test be the water dispenser test #46 and if so what does that tell me is bad if anything? Any thoughts on what this might be? Thanks

[@J.P.W.]

Great video. I've been looking for a complete set of codes. I have a whirlpool with ice maker problems. I can get it to make ice for a week or two by cutting the power to the fridge for 5 minutes or so, then powering back on. Then after a while it quits again. Hopefully these codes help me figure out a root cause and save the $100+ service fee.

[@mrw1054]

Great vid! Thank you Sir! Very informative

[@raulrobles2961]

For code 6 is it testing the bimetal in the freezer evaporator or the thermistor on the refrigerator section?

[@user-oe2gs4jh5e]

Excellent job! Thank you

[@BlazerRox]

This video (and a PDF I googled) just saved me from a shady repairman that opened my fridge, looked inside, didn't even touch anything, and said "yep you need a new icemaker - $499"). He obviously didn't even know about the diagnostic mode so I kicked him out, found this, ran my own tests, and found out there was just an air bubble in my water inlet line. Using the diagnostics I was able to run water-fill several times until it actually started filling. Lesson learned - Google BEFORE calling service, I would have saved the $99 "diagnostic fee" - which was just him looking at it with his eyeballs!

[@J.P.W.]

I've been looking for a pdf of diagnostic codes without success. What was the pdf you found?

[@coreypso]

Thank you a million times over.

[@TOPLS70]

VERY helpful video.

[@89DrFunk]

Great video thanks man!

[@tesfamichaelgebreamlak7360]

Hi Ben, I really like your video. Its very informative. I have the same kitchenAid refrigerator and I have changed the water filter and air filter with a new one but still it is not working and the display in the screen reads like this" Refrigeration Cooling is off" could you please direct me what to do to restart. Thank you.

[@lavinephotography]

Great video. My KA refrigerator looks identical, but my codes do not exceed 48, and there is no cover where the code paper work usually is. Is it possible to find the codes based on the model/serial number?

[@incrediblelawnsandgardens3326]

Video was very helpful. I have an issue with code 17 says door is open when it's not. Any advise?

[@jorgealbertomontoyacardona7167]

Hello, i have a question, in the code 6 it show me 3 not 1 neither 2, and the code 7 doesn't show, I think that can be bimetal with troubles or the sensors. I appreciate if you can confirm that, thanks for this video was very useful.

[@user-gn4si4qo9z]

Hi Ben, this is a great video, so thank you very much. I am having a problem finding the codes for my fridge. The codes only go up to 43, and I was hoping my code was going to be 56 or 59 as I am having ice dispensing problems. I checked the top of my fridge as shown in your video but the sheet of codes was not there. Do you know how I can get my hands on these codes by using my model and serial number? Thanks,

[@ibthemaster]

Gr8 video, very much appreciated

[@morejelloplease]

I'm back, did this fridge originally come with a bypass plug? I removed the water filter because I have a whole house water filter system but now it seems that it's leaking where the water filter would normally go.

[@elliottm9365]

Hi Ben, very helpful video. I live in Maryland and have a KitchenAid french door refrigerator freezer model number - KFIS29PBMS000. I ran all the tests in your video and they all passed. I have taken the refrigerator and freezer apart. This unit has two evaporators; one for the freezer and one for the fridge. Neither one is frozen over and both fans are running. The refrigerator gets to about 42 degrees and the freezer is only getting up to 22 degrees. Coils are clean. Compressor is running. Replaced refrigerator and freezer thermistors just in case. Trying 8 hour defrost mode now. Could it be low on refrigerant? Is there anything else to check? The new refrigerators are crap and I don't want to spend $3000 every 3-5 years on a new fridge. Any suggestions would be appreciated. Thanks.

[@f22videos]

If mine is not getting cold, witch test should i do first?

[@lecovio]

Hi is there a spacial way for the force defrost to work. I choose Long defrost, but when I exit service mode it does not start defrosting. I read somewhere something with the door switches has to be done. Thanks Ben as always you are great

[@1lkylstsol]

Same issue only have already replaced wire harness / thermostat assembly and still accumulates frost on condenser fins! Works great once thawed, for about two weeks, then builds up frost and fails. Only thing left to replace is PCB - already purchased - but passes diagnostic tests in this video. Makes me believe board is not the issue. #38, force defrost, stays on "Of" even though changed to both "So" and "Lo" to try and force the heater coil on. Could not find your email address in the about section.

[@robbo6460]

This video is fantastic. Thanks for posting. My compressor stopped running about 2 days ago. When I go thru diagnostic steps 1-3 I get an 01. When I go to step 4 and force an 01 the compressor and fan work like normal. What should I be looking for that's starting them from running when I'm out of diagnostic mode? Any help would be greatly appreciated. Thanks.

[@barbaraharris5914]

Loved your video, I have no idea how my refrigerator worked you made it seem so easy even I could understand it.

[@scalecraft4663]

Thank you for this info. My Top LEDS have been on in a very dim light. Changed out bottom led, bu didn't fix. What next?? Thank you

[@Marlin365]

Great video! I followed every step, but couldn't figure it out So I had a tech here today to diagnose my KitchenAid KRMF706ESS00, and he said compressor is working but the fridge isn't cooling so it's likely the sealed system, and usually the leak is in the evaporator coil. Does that sound right, and could it be anything else? Thanks very much!

[@jimcarrera4546]

Awesome great! thanks this helped alot!

[@gnaneshsiva664]

Thanks for the video

[@Cassandra7866]

So on test 6 I got a 2 bi metal open is that a pass or fail for the heater? Manual doesn't say what's pass or fail on test 6 having issues with fridge building Ice havnt noticed freezer.

[@joansmall8410]

I have a Kitchenaid French Door like the one you are demonstrating but mine is a 2016 model. There was a LOUD, ANNOYING, buzzing sound coming from the icemaker motor. Luckily, I came across your video and went step by step thru all of the 67 diagnostic numbers....wow! For Code 33, my frig is registering 25 and you have 17 on yours. Should I change my number? On #38 I have OF. Should that one be ON? THIS VIDEO IS AMAZING!!!!!

[@bachakil4388]

Thanks!!! 45 is giving me a 02. I’m not getting ice but it’s like the dumping system is stock.

[@robertorodriguez4144]

Hi Ben I've noticed recently that my fridge is having power issues, it only happens once or twice a month (lights, water or ice dispenser wont work and it may not be cooling), if you leave it alone for a while or restart the fridge it will continue to work as normal, I suspect it could be the power supply or the main board but I'll like to order the part I need and I was wondering if there a diagnostic I can run to figure it out what is the right one I need.

[@Picuala2]

Thanks for the video! My fridge has been making a choppy, humming sound and I've been trying to figure out what the problem is. Your diagnostics video helped me scratch off some possibilities, but do you have any suggestions what the issue could be?

[@bensappliancesandjunk]

Very frequently, its ice on the fan behind the evap panel. The video immediately after this one is about taking the panel off in the back to see if there's major ice buildup, and how to resolve it.

[@naheedkamal1619]

My kitchenaid five doors freezer not working lnfact fridge as a is not cooling what could be the problem. Thanks in advance

[@Libyan1984]

@@naheedkamal1619 I have the same problem and the freezer also sometimes doesn’t work and thaw all the food inside it. Did you figure this out?

[@le_mari]

I am currently going through the same thing with the freezer and ice maker, any solutions you guys have found?

[@kama3269]

A great video. thank you

[@rmarty550]

Excellent video very informative, thanks!!

[@greenearthblueskies8556]

Great video

[@lifted5.4_pecina26]

Thank you Ben

[@TheTurkishexpress]

Thank you for the video

[@nortonralph]

You are an Angel!

[@aaronlee891]

Is there a way to manually send water to various parts of the fridge (i.e. water dispenser, ice makers)? My Whirlpool Fridge (WRV986FDEM01) won't dispense water/ice after our power flickered out, and it's making a mechanical clicking/clunking noise intermittently (10 counts at a time). We had a tech come out a few weeks ago, and he replaced the valve/motor that sends water to the freezer ice maker, since he said that was the only place he couldn't get water to. I really can't afford to have a $280 part replaced every time a storm comes through. Any advice/tips? Thanks!

[@chrysklahr5056]

Hey Ben, excellent video. We have a model WRF767SDHZ double door Whirlpool with bottom freezer. Our ice maker does fine making ice it does NOT, however, dump ice into the door dispenser anymore. Because of this video we ran the diagnostic code 57 to dump any ice then ran #56. It gave E5. We are now defrosting to see if that will clear the whatever might be the issue. If we get another E5 after the defrost what would be your best suggestion? Thanks in advance.

[@blackfish590]

Thanks Ben, I get a 3 on the # 7 test? It won't make ice, so I guess the thermistor is bad?

[@carlomiranda3799]

Is the defrost heater/bi-metal supposed to be open or closed? Does it affect the compressor from turning on?

[@crispy_buckets_of_chicken]

Would also like to know please.

[@campion05]

Thanks Ben for all your training videos. My 2016 Kitchen Aid KRFF507ESS01 refrigerator box evaporator still ices up every 1.5 months. I have performed the Tech repair pointer twice in that a new fan , thermistor and thermostat were installed according to instructions. Cleaned all component's including the drain tube. Being sure the new thermistor was zip tied firmly to the coil as instructed. It works for a little over a month and then begins to ice up again. Adjusting the temp from 37 to 41 degrees does not help in dissipating the ice. Diagnostics shows all is 01 passing. Not sure if test #7 refers to the freezer or the fresh food section but set to the 8 hour mode. The test #6 is laughable where there is no defrost heater in the bad design of this brand. Am I missing something here visually when the fridge is disassembled? Any suggestion would be greatly appreciated when I take this expensive fridge apart for the fourth time. By the the way Kitchen Aid customer service is "0" help. They know they have an engineering problem and wont face up to it. A simple heater modification kit would be all they need to send. Frustrating to say the least. Thanks Ben for your videos.

[@primbo1212]

My 2018 KitchenAid KRSC503ESS01 have the same problem with you. I tested #6, it is always 01(Bi-metal closed), which means the defrost heater should be running. But actually it is not running. I tried to test if the diagnostic code could switch to 02 (which means open) after I put the thermostat to hot water. Unfortunately, it doesn't change.

[@campion05]

@@primbo1212 Hi Bo Li, I don't think there is any defrost bi-metal heat/defrost wire in the fresh food section evaporator located at the base and behind the cooling tower. This is is the problem. The fridge is incapable of balancing itself. The engineers ( and I use the term lightly ) who designed these fridges are Jr's at their chosen occupation. Yes the government gives these manufacturers strict guide lines and directives for "greener" appliances but we went to to the darn moon in 19 freakin 69 and we still cant get a $3000.00 appliance to last more than five years. Whirlpool / Kitchen Aid have the audacity to put "Made In The USA" stickers inside of my fridge. Loser company's who purposely design planned obsolescence into their product should be ashamed to mention made in the USA.

[@theresagustafson7808]

I'm having the same issue. Did you happen to figure it out?

[@campion05]

@@theresagustafson7808 Hi Theresa, not so much. A repair tech said a minimum of 1200 dollars to repair with no promise it will last giving the replacement parts are identical. Getting parts would be 6 weeks minimum. My wife bought a ge profile with good reviews. I kept the kitchen aid so I can experiment on my own by changing out the capacitors on the control board and making my own heat wire for the evaporation coil in the fridge section. We live in a world of planned obsolescence.

[@liammiller8259]

So I don’t know if this will help. I had a similar problem. All my drawers were freezing and ice for,ing on back wall of the bottom part of the refrigerator. The problem according to my repair guy was an improperly placed thermostat sensor? So it was only sensoring one side of the refrigerator and not keeping the heater on long enough to defrost everything. And then it would build up freeze blocking the drain tube at the back and just keeping getting worse. What he did was with added another sensor or split the one that was there. When he was done it sort of looked like a ‘Y” and he put one end in one side and one on the other. Then defrosted the ice build up and cleared the drain port behind the drawers and never. Had the problem since. He said it’s a defect and this is how he’d been fixing it. It seems like he made the part, or split the sensor wires. Not sure. Just thought I’d mention it.

[@1ceman27]

My kitchenaid fridge has episodes where is seems like it shuts off since interior lights go out and water/ ice dispenser isnt working but control panel still lights and work. The wine/ cheese and deli UI doesnt have light though. Any idea where i should start looking since there are 3 motherboards?

[@jersal873]

Ben. Any idea why when I calibrate my water dispenser for one cup that when I go to dispense one cup it comes out as 1/4 cup range? Very odd. We live on well water. Maybe pressure in house water line isn’t strong enough? New filters coming soon in mail.

[@McCartneyville]

Hello Ben. I have a Whirlpool Gold side-by-side gsf26c4exs03. It suddenly stopped cooling or freezing today. There's power and the fans are still pushing air out on both sides, but it's warm. Your procedure worked on mine to access diagnostics from the front panel. I have 02 open which is defrost. 06 bi-metal is closed. (passed). 16,17,24 are also open and 25=00. Do you think the defrost timer is bad? I am not sure how to manually turn that off to check. Thanks.

[@bensappliancesandjunk]

That doesn't have a defrost timer. It has a control board. I'd look at the compressor/relay and see if the compressor is vibrating and running, or if its not running well at all. Also check condenser coils underneath for impacted dirt.

[@giorginafrumpington8831]

This is helpful. Our fridge (KRSC703HPS01) does not cool. Only the freezer. It's been this way since delivery. We've run all of the diagnostics and there were a variety of issues. HOWEVER, we don't have the sheet that shows what each service test number is for and I think they are slightly different than the one in your video. Test 44 - flashing 2 and then 23. Test 45 - flashing 02. Test 46 - flashing 00. Test 47 - flashing 11. Test 48 - flashing 02. Finding this code sheet has been a serious marathon. I've called Maytag (they first said they don't know what I'm talking about and then told me to call some place called the Appliance Hospital). I called the Appliance Hospital in the hope that they could send me a pic of the document and they, too, said they don't know what I'm talking about. I went to both Home Depot and Lowe's to look for the document hidden on top of the fridge - NO DOCUMENT. So, I'm at a loss. Neither of the techs that came out even looked at or did anything with the diagnostic screen - infuriating. So, I'm hoping someone here can guide me to where this mystery document exists on the internet or let me know what these codes are for? Thanks so much.

[@stacyfavata5899]

I have the document

[@biketothetop]

Were you ever able to get the document?

[@ericharrison7545]

Keep it up man . Thanks a lot

[@bensappliancesandjunk]

Thanks, will do!

[@bobbrown8361]

On my kitchenaid refrigerator I hooked up an Reverse Osmosis water filter system to it and when I installed the included water filter in the upper right corner of the fridge the water comes out very slow, so I took out the filter that was included and the flow of water was much improved but now the replace water filter light comes on and I don’t know how to turn it off, opening and closing the water filter door on the upper right will not reset it like it would if I were putting in a fresh refrigerator filter, I was told I could run my own RO system through the fridge without the need to use the one the fridge came with, so is there a way to turn off the ‘’replace filter light’’ while using my RO system ?

[@mojganhodaie637]

Hi Ben, very helpful video. We have a KSSC42QTS02 side by side that is from 2008. I can run diagnostics but the codes are different than the above. How do I find out what the codes mean? I can't find any manuals online describing the diagnostics code. Help pls! Problem is - Fridge/freezer not cooling. thanks so much

[@warnerlosh]

So... what does it mean when a code doesn't appear for a test. Several of my tests show a blank set of digits? Otherwise, I love this video. Is there any place to get a 'decision tree' for what the diagnostics mean? I think I may need a new control board of some type... But which one and how do I find out?

[@urbanearchitecturaldesign5048]

Hello Ben I have this exact fridge and liked your video. My control board was bad and I just replaced it. How do I program it to put the fridge back in use? Thank you!

[@chiphaby]

I am wondering the same thing, did you ever get it figured out?

[@Michael_Wild]

My KitchenAid model KRFF507HPSS00 fridge is getting an E2 error on the Ice Maker. I ordered a new ice maker and installed it tonight. I tested and filled the water tray, tested the harvester mode, both worked. I still have the E2 error. Is there a way to clear the code?

[@cheezencrackers]

Hi Ben, thanks for this very helpful video. If you have a moment, I wonder if you could answer a question. I have the Kitchenaid KRMF706ESS01. Out of the blue yesterday, I saw and heard a door ajar light/alarm (with all doors shut). That resulted in the water/ice-maker not working. I unplugged the fridge, and after plugging back in the door ajar light was off but the interior lights were now out and the water/ice-maker still not working. Doing the diagnostics shown in this video proved that both refrigerator door sensors may not be good (they both show code 01 when doors are closed or open). But weirdly, tests 01 and 02 for freezer thermistor and rc thermistor don't even register a test code at all (just goes blank after showing the test number). Same goes for codes 46 and 56 for the water dispenser and ice dispenser tests. No codes appear, just goes blank. ... Any idea if those two tests are related to my interior light and water/ice maker problems? Or do you think it's possible that both door sensors could have failed at the same time? We had two VERY short power outages during a rainstorm the night before and the fridge is not plugged into a GFI outlet. Each outage happened for less than two seconds and no electrical appliances or clocks went out. Also those two short outages happened at least 12 hours before these issues happened. Any thoughts?

[@sueyou2992]

Hey Jim, have you figured out the problem? We had the same fridge and similar problems: it started with the door alarm, then lights went out, but we tried replugging back in, the lights came back flickering for a bit then went out again, but the cooling stopped working all together. After we replugged back in again, the cooling started working again, but not the lights. It's so frustrating.

[@cheezencrackers]

@@sueyou2992 Much to my chagrin, I needed a service appointment. About $350 and a month later it was determined that the cable/harness for the meat/cheese drawer had failed (no idea why) and needed to be replaced. I gotta say, I wasn't happy with how KitchenAid handled everything. You'd think that after spending $3500 on a fridge that it would last longer than three years without needing service... And we're empty nesters. No kids abusing the product. It just failed. ... I've been a longtime owner of GE products that always worked great. This is my first KitchneAid product and probably my last.

[@matthewruelas1128]

Does test 4 also put units with reversing valves into the "home" position?

[@qtband]

What a great video. I think I have a power board issue. The lights will go out and a few days later, the entire unit shuts down. When I unplug it and then plug it back in, It flashes PO and will begin to work again after I hit "confirm". It runs ok for about 3-5 days and the issue starts over. Doesn't this sound like a power board issue?

[@bensappliancesandjunk]

Yes, sounds like its either a board failure, or the wires are shorting/disconnecting intermittently. I'd try to take it apart and inspect it all before you go all-in for the board buy.

[@drakesmith9997]

Hello. On #6 test I got a 03. What does that mean. My refrigerator is not cooling more than 50°

[@jjjohn5914]

Hi Ben ...thanks for the video. I have question and was wondering if u would be kind enough to answer. I have a kitchenaid krfc604fss00 with icemaker in the door. Can u tell me or direct me to info on how to remove it?

[@GreenhornBBQbeer]

Great video bro, I have a KRSC503ESSoo that does not display any diagnostic codes above 47 or 48.

[@johnharpertrading6456]

How do you change the temperature settings located on top of the interior drawer?

[@bensappliancesandjunk]

Usually the temperature of the chef's pantry or 4th drawer is controlled by the panel that's either on top of the pantry or on top of the 4th door. The wire harness that goes into each UI does have a tendency to break, so I'd check the physical wire connection for damage or defect.

[@whalen368]

Had a fridge in storage it’s a kitchen aid French door. Does it have to be level for fridge to blow air? The freezer working great. Stays manual let plug in for 24 hours hoping will work soon. Right now no air coming in top. The bottom is starting to cool

[@clayanderson7739]

Hey Ben! I have the same refrigerator you where talking about. Every thing is working fine except it keeps flashing the PO letters. I have ran the test, pushed the measure fill button and unpluged the unit with no success. Is there anything else I can try to reset unit?

[@sh2697]

I have a Kitchen Fridge KRFF707ESS01. It is frosting up every few months. I would like to ask you what I should do? should I replace the thermistor?

[@LoAn981blackhawk]

Thank you. How do I get it to start making ice again? How cold should I keep the freezer? And how do I change the temp.?

[@marknealen3140]

So I have a kitchenAid 5 door refrigerator. I purchased this used. I had it plugged in for about 2 weeks. All seemed good. I put it into use. Found ice maker not working. It cooled but was always a few degrees higher than set temp. After about 6 weeks it would not cool. I watched your video. Following that I replaced evaporator fan Thermistor and thermostat. As well as fan in ice maker. When installing i found evaporator frozen. After that the ice maker would make about 3 cubes and melt. Held temp better. Fast forward 8 weeks. Evaporator is frozen again. And unit is not able to hold temp. Found evaporator frozen again. I am a hvac technician. However I am not very knowledgeable in refrigeration. Could you possibly guide me in the right direction from here. Thank you. Mark.

[@cksanford9897]

GREAT video, thank you. If you get a chance can you see why a 2022 model doesn't have the same test function numbers. Mine stops at 48 then to 77 and resume to normal. Trying to figure out why my Ice Maker quit again, last time it was the wires at the bottom of the door (very poor design? broke from opening and closing, imagine that.

[@edsmith3389]

I have the same model in this video. My pad for testing only goes up to test 48 and can't get to test 58. My ice maker quit working. Just a week ago. water works. Any clue before I start replacing parts. Thank you Great video.

[@mf966]

Hi Ben, Thanks for this video. I subscribed. My fridge seems to be cooling but the top half of my freezer is warm. We noticed the ice door leaking water and opened door to find ice build up around bottom of door. It seems cold air isn't circulating efficiently

[@bensappliancesandjunk]

If theres ice around the door, you have an air leak where warm air from outside fridge is getting into the freezer, keeping temperatures higher than acceptable. Clear all ice from that area, and see if the door is not shutting properly, or if the seal could be damaged, causing air to allow to come in. Ice around any door or gasket area is a sign that something's not closing properly to be sealed.

[@mf966]

@@bensappliancesandjunk thanks ill check it out. I also just took all items out and noticed ice drops on the back of the unit. If I push on panel it sounds like ice has formed behind it.. could this be inhibiting airflow as well?

[@bensappliancesandjunk]

@@mf966 which panel is it behind. The metal one, or the plastic one behind the silver coils?

[@le_mari]

Hey Ben love your video, I came on KZbin to search what can be possibly going on with my fridge, reading these comments sounds like my experience, my fridge keeps doing a chirping sound and also the freezer had deforested all of the food and even before that I notice how sometimes the door for freezer wouldn’t open due to it being shut with ice around it. Any recommendations on what I use do?

[@rodneynierman1357]

What should the temperature be in the icemaker? The freezer is 5 below and the refrigerator section is 34°. The icemaker checks in at 10° but I get some melting when the icemaker does work but it is not working consistently.

[@JohnMac-qy3sg]

My mother in-law has that same refrigerator. Freezer not freezing but refrigerator is fine. Could that be the defrost timer ? Would the diagnostics show a code when put in diagnostic mode or would you need to go through list

[@adriangodinez1467]

Is there anyway to change my 8 ounce standard setting to let’s say 24? So I don’t have to go from 8 to 24 just to do the hand free mode.

[@ianboi1638]

Hey Ben, I have this same model and the LED lights were flickering then the entire thing lost all power an hour later. What do you suspect this could be?

[@garymiller37]

Very helpful Video Ben: Unfortunately I have tried several of the tests you outlined in the video and still my evaporator will ice up after running for about a week and them the refrigerator section will start to climb in temp from about 35° to 45° and then hold. I assume this is cause from the lack of air flow over the Evap. The freezer section is working properly. When I took this apart the 1st time , I found the Evap Fan housing had been worked on before and the Styrofoam housing was broken. I replaced this housing including the fan and the fan is working OK. Test #1 & #2 show the thermistors to be within value and I have put the #7 test into 02 (Defrost in Basic mode) Any ideas what to look at next? Thanks for any input.

[@sbaldner]

My KA fridge is doing the same thing, frosting up and temp rising. Replaced the fan and computer and it's still icing up every 2 weeks

[@Comngonqua]

Thank you Ben for the video. How come my ice maker didn’t make any ice. How do I fix it. Thank you

[@fasihul-mulk6093]

Hi! My friend I have a WRX988SIBM03 Whirlpool Ref which is same as the one you did a diagnosis tests. Mine is not making ice. I have replaced the Ice maker and ice maker sensor but no luck. Can you help me solving the issue Please

[@totallyforgivenministries2897]

Awesome video

[@jimcarrera4546]

Question is there anyway i can get a digital copy of the instruction manual for diagnostic mode and codes?

[@jameskeough4620]

My codes only go to 43. Apparently I have a one-of-a-kind Kitchenaid fridge. Good job on the vid, though, for those with the same unit.

[@alonzoolivarez3482]

@Bens Appliance, If my fridge is freezing up constantly, should I use step#38, the forced defrost mode? Already changed the mode step #7 to basic see if that does anything.

[@alonzoolivarez3482]

Great video by the way