Black Screen/White Cursor in Windows [SOLVED!] | How-to fix step by step

In this video, I show you how to repair it when Windows only shows you a black screen and white cursor. Today's machine is a Dell Inspiron 7110, but the majority of these fixes will work on any make and model machine.
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Thanks so much for stopping in and watching!

[@itsgedwill]

I was worried that my laptop will not work again, but when i saw this video. It fixed. Thank you for making this video. You helped many people. God bless!

[@AskYourComputerGuy]

That's great, thank you for your support!

[@user-se4cy9tj7t]

Thank you, I though my computer died since it said it was the blank screen of DEATH

[@bunmichukwu1602]

Thank God I "Asked My Computer Guy" right here and tried what He said. Boom! It overworks!! God bless you again and again Sir.

[@AskYourComputerGuy]

So awesome to hear that!

[@mathematicstrack2202]

Thanks for the video. It worked and saved time. You're my saviour. 😁

[@AskYourComputerGuy]

That's awesome to hear! Thx for letting me know :)

[@Asiacares4000]

You are the best man on the internet when it comes to repairs thank you so much I have been trying to fix my Dad's laptop because it just stopped working❤ That Trick worked, turn on the power then hit F8. 😊

[@AskYourComputerGuy]

Awesome! Thank you for the support 👍

[@danajamal5304]

I used system report point i got fixed thanks to allah i finally rid from this calamity

[@thrishmabharath1556]

Thanks alot mannnn...!!! Tried many options from many videos... But only this worked out 🤗

[@AskYourComputerGuy]

Awesome! 💪

[@annaburt7609]

Thank you! Helped me fix my problem! Happy, Happy!!!

[@AskYourComputerGuy]

Soooo happy to hear this!!! Thanks for your support, glad it helped :)

[@Dulankavinda]

It worked! I was tired of trying other videos. He is the Best 🔥❤

[@AskYourComputerGuy]

Awesomeness!!!!!! Thx for letting me know!:D

[@user-dj9co7mi5t]

Thank's for the clear and nice explanation. Best wishes 😊

[@AskYourComputerGuy]

You're welcome 😊

[@UntrueMouse]

ty soo much this is the only actual tutorial that worked

[@AskYourComputerGuy]

So glad to hear that!

[@sharkboycon7310]

I spent so long trying to fix this and the spamming f8 fixed it thank you

[@lilajohnson9180]

Very simple to follow instructions. safe mode networking worked for my computer thank you.

[@AskYourComputerGuy]

Glad it helped!

[@meror6035]

I don't have the repair option on the F8 screen , what should I do?

[@redragon9511]

Thank you so much bro! Your a real life saver 😊

[@AskYourComputerGuy]

Thanks! Glad to help! :)

[@hibaalvi]

Oh thanks alot I'm nervous for a moment but it fix ❤️

[@speakyourpeace351]

I was wondering while trying the system restore do you scan for affected programs? Or just select restore point and hit the next button? Thanks!!

[@AskYourComputerGuy]

I always just select date and restore

[@speakyourpeace351]

@@AskYourComputerGuy okay doing that how long will it take

[@speakyourpeace351]

@@AskYourComputerGuy wow it worked subscribing will use this channel if i have any other issues later

[@AskYourComputerGuy]

Usually 15 minutes or less

[@AskYourComputerGuy]

Love hearing that! Thx for your support :)

[@bethfranco4946]

Wow! U r d best! Got mine fixed! Thank u so much! Only your videos helped me fixed my laptop!!

[@AskYourComputerGuy]

You are welcome!

[@baloghbalazs580]

Hey! Thanks for the video. I want to ask you shomething. My laptop is just have the first option in f8 restore menu or whatever it called. What should i do?

[@AskYourComputerGuy]

If it is Windows 7 or older, you can use f8 to get into safe mode and then follow the steps. If for some reason you have a restore option, that should do it also. Let me know how it goes!

[@baloghbalazs580]

@@AskYourComputerGuy I followed, get into the safe mode and the laptop is asked for language and the profile. After i do that i see only the restor option, no commans or somethings. How can i send you a video?

[@AskYourComputerGuy]

@@baloghbalazs580 upload it to your channel and mark it as private and post the link

[@baloghbalazs580]

@@AskYourComputerGuy Okay

[@baloghbalazs580]

kzbin.info/www/bejne/bnSZd2qIp9qilck

[@ardeeoabir8302]

Thanks. It helps a lot!

[@AskYourComputerGuy]

So glad it helped you! Tnaks for your support!

[@mayankgupta1145]

Thanks for the video!

[@AskYourComputerGuy]

You're welcome!

[@mariamzaghloul2400]

Thank you so much this was for my brothers computer thank you once again!

[@AskYourComputerGuy]

Glad you were able to get it up and running, and thanks for watching! :)

[@hectorramirez6982]

Great video, I did get the same problem on an asus laptop with windows 10 home edition, after trying everything with no luck an error show up ( LogonUI.exe - application error) anyway couldn’t not get it fix, I did check the hard drive for errors and no luck, data still there but I have hard time trying to accessing it it was really slow, make me thing hard drive must be bad. Do you think this is a virus problem?

[@AskYourComputerGuy]

With loginui.exe, it could be. I'd definitely run a system file checker (from command prompt, type "SFC /scannow")....but when your login GUI is damaged, you're likely looking at a Windows reload. But you might get lucky, definitely try it first!

[@dazu1331]

Does the reset option will erase all the stuff i stored in like drives and stuff? Like will this erase all the memory? Like the stuff stored?

[@AskYourComputerGuy]

A reset gives you the option to keep or delete your personal files

[@muralichinna5341]

Thank you it really helped me

[@AskYourComputerGuy]

Glad it helped!

[@meutonsy206]

Ohhhh my fucking God!!!! God bless you man!! The safe mode networking worked!! I'm really bless to see your video thank you so much! Not being dramatic but I've been watching for 3 days in a row just to hit lucky with the video I'm gonna watch. It worked thanks!!!

[@AskYourComputerGuy]

I'm so glad the video was able to help you. Thanks for your support, it means a lot!

[@lorenzoshawn7969]

I know im asking the wrong place but does any of you know of a tool to log back into an Instagram account..? I stupidly lost my password. I appreciate any tips you can give me!

[@AskYourComputerGuy]

Sorry, I don't!

[@The_BrickYT]

Thank you very much, this is the only video that works for me

[@AskYourComputerGuy]

Excellent, thanks! Glad to hear it!!!

[@essieokereke6594]

You just saved my life!!!! Thank you so much. I thought I had messed up my new computer 😭😭😭😭😭😭😭

[@AskYourComputerGuy]

These types of comments make me wake up the next day and make more videos! Thank you, my friend! Glad it's all good now 👍

[@debbier4026]

This black screen happens while trying to upgrade from windows 7 to 10. When you restart the laptop, it undo's the install and puts the computer back to Windows 7. Is there a way to fix that prior to upgrading? The computer boots fine as 7.

[@AskYourComputerGuy]

Other than making sure updates are done. If you can't get updates because it's W7, maybe roll back to previous build first if possible, then upgrade. Good question worth following up with

[@user-khalid10]

THANK YOU COMPUTER HUY I HAD THIS PROBLEM FOR 2 MONTHS THANK YOU IT WORKED!!!

[@AskYourComputerGuy]

Awesome!

[@arlytongol2953]

Thank youuuu! It really worked. ❤

[@AskYourComputerGuy]

Awesome! Thx for sharing!!

[@thomasanreise3107]

I keep trying this and it ONLY results in a screen that allows the safe mode options or start windows normally and they all result in the same condition: black screen with white cursor. Any advice on how to get past this?

[@AskYourComputerGuy]

I would download a Windows installer, boot to it and see if it lets you get to a command prompt, where you could run chkdsk, SFC or even system restore. Here's how to do that: kzbin.info/www/bejne/a5_EgIOumZupqas Keep me posted as to your results :)

[@mohammedshabeerj4916]

Thank you very much.... !! Its worked... 💝

[@AskYourComputerGuy]

So glad to hear that! Thanks for commenting!

[@icelakfp788]

Thanks bro.. the system restore worked for me... It happened after a power outage in my area... it might have corrupted some system files... But who knows, im not an expert

[@AskYourComputerGuy]

As long as it worked, that's what matters most!

[@RakeshKumar-hb5tq]

bro can u plz tell me which file u restored might your and my was same prob

[@AskYourComputerGuy]

@@RakeshKumar-hb5tq well you have to get to the restore menu first. That's the critical part. I usually only go back to the point where I know everything was working properly. System restore points can get damaged or corrupted too, so if you go back to your latest restore point and it doesn't work, try again and go one point further back. And even if Windows says the restore failed, reboot anyway nice seen 1000 times where it tells me it failed and I reboot and everything works. It will even tell me it failed after it successfully boots lol

[@RakeshKumar-hb5tq]

@@AskYourComputerGuy but there come a error with the code (0×800700b7)

[@xenom5659]

I just had a Windows Update “could not complete, undoing changes” Brand new computer (11th gen i7) is now stupid slow, takes 5 minutes to execute a command prompt, open up the settings menu, etc. Now when I try to do the update in settings, after about 5 minutes it gives me black screen. Any ideas? Happy to explain more if necessary.

[@AskYourComputerGuy]

Hard to say. Could be software or hardware at this point. If brand new, I would go ahead and run a factory recovery to eliminate hardware. If it ends up hardware (most likely drive), submit warranty claim or refund/exchange. I always try to eliminate one or the other right off the bat...too many variables otherwise

[@xenom5659]

@@AskYourComputerGuy thanks for the quick reply. It’s like a week old so there’s already some work on it unfortunately. I’m having the IT guy at work look at it but if he can’t do anything I’ll have to return. tough situation but that’s the way it goes!

[@AskYourComputerGuy]

Let me know if I can help in any way :)

[@therosechannelcharinagarci3726]

thank you sir..absolutely great! really helped me a lot

[@AskYourComputerGuy]

Fantastic! Thanks for watching :)

[@Ghost_edits1904]

@@AskYourComputerGuy it won't work for me

[@AskYourComputerGuy]

Sorry to hear that. Sometimes Windows is too damaged to be repaired and just needs to be reinstalled. Good luck!

[@user-sx9dj5bo8l]

Thankuuu sooo much❤ This works everytime

[@AskYourComputerGuy]

Excellent!

[@frankautiwele3810]

Have windows 10. Can get into winre, cant get into normal mode or safe mode. And recently it stopped booting winre. If I don't have a thumb drive, is there a solution without it? The auto repair thing doesn't work.

[@AskYourComputerGuy]

Your only other option might be DVD, but if you can't change the boot order, probably won't make much difference in your situation. You might have to call in a pro to back up your files, then wipe the drive and start from scratch :(

[@SleNderMax147]

I thank you with all myself you are the best👏👏🙏🙏

[@mandeepsharma9151]

Thank you man. You just saved my life

[@AskYourComputerGuy]

My pleasure!

[@yousseftrab3615]

Hi you dropped this 👑

[@emmareyes3957]

Thank you it really helped a lot thank you also it's my dad's laptop 😊

[@AskYourComputerGuy]

So glad to hear it! Thx for your support :)

[@janecaborog8910]

Thank youuu so much❤❤❤It helps a alot when i tap key 8,laptop fixed🙏🙏🙁🙏

[@AskYourComputerGuy]

Awesome!

[@user-yi7pl6rn3c]

Thank you so much. You really saved me

[@AskYourComputerGuy]

You're welcome!

[@anushrikansara4441]

Thank you it worked for me... Thanks a ton

[@AskYourComputerGuy]

You're so welcome! Glad to hear it :)

[@phototec]

Hey "Ask Your Computer Guy", I have a Dell XPS 8300 PC win 7, and today after upgrading some software, my screen turned BLACK and the icons vanished, however, it is still working and the taskbar icons are visible. Do you have an idea how to get the desktop icons back as well as the blue Windows wallpaper? Thanks

[@AskYourComputerGuy]

Try this. Very similar symptoms, works for most! kzbin.info/www/bejne/aXiWi6arhdmMsNk

[@phototec]

@@AskYourComputerGuy That is the same video above showing the computer not working. My computer was working and is currently working fine, it's just that the screen turned black and all the desktop icons have disappeared?

[@AskYourComputerGuy]

Sorry, you're right. So does it go black and then start working again or just stay black? Sounds like the explorer shell might be corrupted. Hard to say if you tried all the steps in the video and still having the same issue. I would probably do SFC /scannow first, then an in-place reinstall to repair the shell based on what you've told me

[@ondrejnechala4042]

hey! right after startup repair window comes up it asks if i want to restore my computer but at this moment keyboard and mouse are not responding...is there anything i could do? thanks

[@AskYourComputerGuy]

Try another or external mouse (if on laptop). If on desktop, try rebooting into safe mode, mouse and keyboard drivers should work there

[@skshubhamyt3393]

I changed the value of shell file and display restored to normal but it's happening again and again (the black screen with cursor) what might be the problem

[@AskYourComputerGuy]

If you have ran all the fixes in the video, sounds like it might be time for a Windows refresh or reload :(

[@user-lv1xj3mq4b]

Pls hiw can i get chrome or mozilla firefox in my laptop windows 7 maybe when it is flashed

[@AskYourComputerGuy]

Not understanding the question. You should just be able to download it again.

[@user-lv1xj3mq4b]

@@AskYourComputerGuy how will I download it when my internet explorer is not working

[@robertsegarra8642]

What about a black screen with no cursor? A virus attacked and disabled my PC out of the blue yesterday morning. I stupidly let my virus protection lapse because it interferred with my music editing software and I guess that was when the virus struck. I was able to try and get to a restore point. The message I received said the scan was successful. But it was after this that I received a black screen without a cursor. Could it be that there is no longer any Windows software left on the PC? I cannot get into the PC at all at this point. it appears totally disabled. Should I try to reinstall Windows 10? This seems like a more serious problem. Using the Ctrl+Windows icon+Shift +8 command has no effect. Any information would be greatly appreciated. Thank you.

[@AskYourComputerGuy]

So the desktop appears but never loads Windows, and you have no cursor at all? Is that correct? Do you have your files backed up? If so, a Windows refresh (or reinstall in Windows 7 and older) would be my first fix, after getting your files safely off the machine

[@robertsegarra8642]

No desktop appears. It's just a black screen with no cursor.

[@AskYourComputerGuy]

Sounds like Windows corruption. Do you have a Windows installation disco where you could reinstall? Or at least get to troubleshooting utilities? If not, here's how: The LAST flash drive you will ever need! Ventoy FULL walk-thru and review! kzbin.info/www/bejne/g3q3ZKpjerV0b68

[@Deltasquadformingup]

would the system restore work for messing up settings or possibly a virus

[@AskYourComputerGuy]

A system restore is always a good option if settings are changed or damaged. It won't remove a virus, but can put Windows back to a state before the virus infected you. At least it gives you the chance to remove it that way

[@_redexer_]

Thank you soo much, it worked!

[@AskYourComputerGuy]

Awesome!

[@dghsdjk44]

i put in the command codes as i had checked everything else prior but it says that ot failed to transfer logged messages to the event log with status 50, what to do after that ?

[@AskYourComputerGuy]

That usually indicates a failing drive. Which would also explain your black screen and cursor. I'd pull the drive and have someone backup your files immediately. You can read more about that message here: appuals.com/fix-failed-to-transfer-logged-messages-to-the-log-event-with-status-50/

[@dghsdjk44]

@@AskYourComputerGuy this changes everything, i cannot thank you enough !!

[@AskYourComputerGuy]

Well I'm sorry for the results, but I appreciate you saying that so much. That's why I have this channel. Let me know if there's anything else I can do

[@rhondae8222]

Thank you, sir.

[@AskYourComputerGuy]

You bet 👍

[@user-or6gj9el1y]

What about a Windows 10? I was doing a systems update and the battery ran down as the updates were installing, now the logo loads but gets stuck on a black screen with the cursor

[@AskYourComputerGuy]

Some of the fixes might apply to both. I'd watch this video instead for Windows 10: How to fix ANY Windows problem with the built-in repair tool kzbin.info/www/bejne/n160eaeAfKaLnas

[@DarkBandicoot]

Hi! So I tried all these except for the last option, because I didn't have thst option available to me, and unfortunately nothing had worked. 🙁 This problem started yesterday when my monitor (a TV kind) couldn't pick up a signal (for some reason it does this sometimes, and sometimes removing and then inserting the HDMI cable fixes it, but if not, I have to force the comiter to shut down). Yesterday, it was the second option, but my PC wanted to do a scan due to the way I had shut it down as opossed to the way you SHOULD shut a PC down, which isn't holding down the power button, but seeing my screen was mostly black, I can see where I'd put my cursor to shut it down the normal way. Honestly, it could be a virus, and I don't know what to do. 🙁 Can someone help!? 🙏

[@DarkBandicoot]

Should probably mention that I'm using Windows 7. I also noticed this video isn't the newest so I don't know if to expect any help any time soon. 🙁 This really sucks.

[@AskYourComputerGuy]

If none of these steps help, looks like you might be needing to reinstall Windows. Most of these steps in the video will fix the majority of fixable problems. But at some point, you hwve to just throw in the towel and start over 🤷‍♂️🥲

[@gopalakrishnaj7769]

Thank you so much for helping me

[@AskYourComputerGuy]

You're welcome! 💪

[@judydakalo1490]

It works(Switch +F8) Thank you so much

[@AskYourComputerGuy]

Awesome!

[@ridatarar6536]

Thank u so much sir

[@AskYourComputerGuy]

Thanks for watching! Glad it helped you!!!

[@fevenyirgu1312]

Hey @Ask Your Computer Guy, I followed all the steps and run the /f chkdsk.. it said there was an empty space or file in mappig i think and then it said windows fixed the issue but then at end of the page it said it didnt transfer the dats status 50. I saw the link u suggest another person with same problems and it says i have to reinstall windows. How do i do that since i cant access my pc except the command prompt

[@AskYourComputerGuy]

Status 50 certainly explains the black screen, and also usually indicates bad drive sectors, which means the hard drive is damaged or failing. Even reinstalling Windows only buys you a finite amount of time. Best bet is to get your data off the drive using Hirens Boot CD XP mode, grab your data and replace that faulty drive.

[@fevenyirgu1312]

@@AskYourComputerGuy thank you for the really fast response sir! I guess my issue wont be fixied easily then if i have to change the hard drive. Can you please also tell me how to reinstall the windows 7, if thats gonna work cause, i dont think i can get the hard drive fixed now..so i will take all te time the reinstalling gives me.

[@AskYourComputerGuy]

You will either need to access the recovery partition on the drive, which could be damaged already, or a Windows 7 CD/DVD installation disc. Just understand that the more your use that drive, the more potential damage you will cause to any files you need to recover. If you don't have a DVD but have a legal copy installed, you can find Windows 7 installation media on just about any torrent site and they will activate legally through Microsoft

[@fevenyirgu1312]

@@AskYourComputerGuy okay, i will try that option then. Thank you so much!

[@AskYourComputerGuy]

My pleasure...good luck!

[@adamilaresourceschannel9193]

Thank u so much dude it works poggggg

[@AskYourComputerGuy]

So glad the video helped you! Thx for your support :)

[@aizenemmaiaht.mendoza8010]

Thank God i found you bro

[@AskYourComputerGuy]

I'm glad you did, too!

[@ammananna7365]

You are Great sir...thank u

[@AskYourComputerGuy]

I appreciate that! Thanks for watching, hoped it helped :)

[@aldarianhd8351]

It work and save. Thank you so much

[@AskYourComputerGuy]

Awesome!

[@fruzefn6874]

The first option wasnt on my pc i dont now why but it is Windows 10 ? And when i click all the options i Can click it is still showing Black screen

[@AskYourComputerGuy]

This video was made for a Windows 7 PC. It will work going backwards in versions but you will need to boot to Windows troubleshooting to get into troubleshooting screens. I have made several videos showing how to do this, specifically the video that shows you how to bypass a Windows 10 password. That should help you

[@user-lv1xj3mq4b]

Thank you so much it has work yesssss🎉🎉🎉🎉🎉🎉🎉🎉🎉

[@AskYourComputerGuy]

Awesome!

[@user-vm4gi8sy9j]

Thank you very much it worked😅

[@AskYourComputerGuy]

Awesome!

[@user-lv1xj3mq4b]

Am still in the process sha but with this comments am getting excited already ❤❤❤😂🎉

[@Chinchinnnnn]

I hope you read and respond to this ASAP, (I'm not too tech savy, so please bear with me), am having trouble with rebooting my Dell Laptop. I followed the steps in the video, but at the end of the repair installation (i chose the option to fix existing windows installation issues without affecting personal files); a small window titled "Install Windows" pops up and says: "Windows could not complete the installation. To install Windows ok this computer, restart the installation". I can't install anything or go back to the desktop because the setup keeps repeating itself and the message continuously pops up if I accept of dismiss it, please help :( I am still able to bring up the boot menu tho. What should I do from there?

[@AskYourComputerGuy]

So basically you can't boot Windows or get to any troubleshooting menus at all? The only thing you can get is the Windows installation box?

[@Chinchinnnnn]

Yes I can't bring up the troubleshooting menu again for some reason. It keeps cutting back to the repair installation where the small window pops back up (I'm stuck in a 'boot-loop' if you will, after the Dell Logo appears on screen. And I don't know how to bring up the windows installation box. The main objective is to not affecf my personal files on the laptop.

[@AskYourComputerGuy]

@Chinchinnnnn if you have the option to get your files backed up, I'd reinstall Windows as soon as you can. Sounds like you have some serious Windows going on 🥲

[@femiaugustine1490]

Thankyou 🙏🙏🙏

[@AskYourComputerGuy]

You're so welcome!

[@aldrineceevlog8378]

My Issue is system update do not turn off your computer. but i accidentally remove the power source. and i try to reopen my computer 🖥️ appears with consor. ctrl alt del not working safe mode not working but repair your computer .is working

[@AskYourComputerGuy]

I have had to use the "repair your computer" option many times in one sitting, even though Windows didn't act like it was doing anything, often times repeating that over and over again works. There is also the option of removing the c:\windows\software distribution folder (where Windows stores the downloaded updates)...that gets a bit more complicated, but almost always does the trick

[@proffeintein]

Mine also was the same issue about system update then I switched it off since I saw it was talking alot of time

[@Skull-Z80]

hey, i can’t even open task manager or anything, the only keys that work are f1 - f12 please help

[@AskYourComputerGuy]

If F8 doesn't even work (safe mode menu), your Windows is likely too damaged to fix. Best to reinstall Windows

[@kakashithegamer6014]

Thank ur a life saver

[@AskYourComputerGuy]

My pleasure!

[@jeneahirishmariecayanan8399]

Thank you po Oh my god I've been wasting my time watching useless videos to fix my laptop thank god your video helped.💐

[@AskYourComputerGuy]

Sooooo glad to hear this! Thx for letting me know! :)

[@staminator1]

What if my computer doesn't appear anything but they show me that it's powered but when I press power button the screen isn't turned on

[@AskYourComputerGuy]

I would still start with safe mode. If you can't get your screen to come on at all, you could have bigger issues, such as LCD or video output failure. Or it could just be that your system is stuck in hibernation. Hard to say, but trying safe mode is always a good start to see what actually works and what doesn't

[@AskYourComputerGuy]

Do you have nothing on the screen even from your first cold turn-on and POST?

[@speakyourpeace351]

Sadly im back here again but i have the same issue but heres the story i was playing my game and then the screen got wicked zoomed in so i turned it off and turned it back off again and then it did this is it safe to do the system restore is this my best option.

[@AskYourComputerGuy]

Maybe not the best option, but the fastest. Especially if it just happened and you haven't installed anything recently

[@speakyourpeace351]

@@AskYourComputerGuy i did install something directx and it didnt work is this still a good idea

[@AskYourComputerGuy]

DirectX is fine and safe. But I wouldn't install it unless a game or program needed it specifically

[@speakyourpeace351]

@@AskYourComputerGuy okay i will do this soon

[@augustus9708]

Hello sir, I have a few questions since I have this same problem in Windows 10 after the login screen after I succesfully reset the PC to fix a bootloop issue. I can get into safe mode and safe mode with networking just fine. The problem is normal mode isn't working, and the task manager doesn't even show up in normal mode even after clicking on it in the ctrl+alt+del menu. At first I thought it was a graphic card driver issue, but uninstalling it did nothing. What do you suggest?

[@AskYourComputerGuy]

As a general rule, if safe mode works and normal mode doesn't, I almost always just end up reinstalling Windows. There are so many variables and possibilities of what it could be. I don't have time to go through 100,000 different Windows fixes, so I'll just wipe and reload. Safe mode with networking tells me that at least the hard drive is likely still good. And it lets me back up client files easily. That's pretty much it, though

[@augustus9708]

@@AskYourComputerGuy Thank you for the reply and advice. I ended up getting a windows usb flah drive, used it to boot from, and reinstalled everything from scratch. Everything is working so far. Thanks again and have a wonderful day.

[@AskYourComputerGuy]

Glad to hear it! And you're very welcome :)

[@fatimasivic9810]

Ask Your Computer Guy, can I courier my pc to you to recover and fix like you did in this video?

[@AskYourComputerGuy]

The expense of doing that, shipping back and forth and actual service and repair would likely be too high. Are there no local computer shops near you?

[@fatimasivic9810]

@@AskYourComputerGuy Nearest that I am aware of is in Thunder Bay at the local Best Buy and they charge way too much for their services. Maybe you can help me via messenger on my lap top and I can e-transfer you the funds for the service. Is that a possibility?

[@aleks5888]

Wow thanks for telling me i need to hold the turn off button for longer

[@AskYourComputerGuy]

Yes, Unfortunately, that's not something that's ever seen in an owners manual.

[@patrickjunior2975]

safe mode with networking fixed mine thanks

[@AskYourComputerGuy]

Excellent!!!

[@kealebogapoifo6703]

Thank you 😇😇😇😇

[@mohamedarthil6249]

same problem safe mode doesnt load and also i dont get the Repair computer option :( please help. after many restarts when i did restore still goes into black screen when i shutdown and switch on next time.

[@AskYourComputerGuy]

Your situation may be advanced. These fixes can't always resolve corrupted windows. If you've tried them all, it may be time for a factory restore :(

[@mohamedarthil6249]

@@AskYourComputerGuy Do i have to format and install windows again. What about my data such as game profiles :(

[@AskYourComputerGuy]

Yes. Even if you did a factory restore, all personal data would be lost. You would need to remove the drive and backup your user info, or boot to a Hirens CD so you can access your files and copy them off to a flash drive.

[@mohamedarthil6249]

@@AskYourComputerGuy if windows currupted. How about formating only windows partition and reinstalling

[@AskYourComputerGuy]

Yes, if you aren't concerned about your personal files. The Windows installer will let you delete partitions during the setup, so that's an extra step you don't need to do, unless you just want to.

[@Boungavillia1]

Is it an issue of windows? Or problem of my computer, because after i update i experience it.

[@AskYourComputerGuy]

It is not uncommon after a Windows update for this to happen. Many times with the Windows updates you just have to restart multiple times or get into safe mode for Windows to sort of address its own issues. Sometimes it's malware, sometimes Windows. Sometimes it's just updates. You just have to start with the most likely thing and work your way to a solution

[@Boungavillia1]

@@AskYourComputerGuy thank you for the advice

[@pitongsingsing]

Sir, does it work just for Dell or does it work with other brand laptop

[@AskYourComputerGuy]

These fixes are universal. They should work for any brand laptop or desktop :)

[@pitongsingsing]

Ok thank you very muck I'll try😊

[@AskYourComputerGuy]

You're very welcome! Thx for your support :)

[@NehaSharma-dk6sv]

Thank you ….it worked

[@AskYourComputerGuy]

Awesome news! Thx!

[@wcsxwcsx]

Here's a crazy problem and fix: I was trying to stop my Windows 10 pointer from going off the right side of the screen, so I went to the "Multiple Displays" option on the Display screen. I clicked on "Show only on 1" The screen went black. No solutions helped. Since I also have my computer output connected to my TV, I went and turned on my TV. The problem disappeared. Weird, huh? It's that damned dual display setting that I still can't figure out. Watch out for it. Can you give us advice on that area?

[@AskYourComputerGuy]

Assuming this is a recent problem, and not a "since day one" problem, first suggestion would be to remove video driver. Let Windows reinstall and reevaluate after that. Always start with the most basic, simple solution. Keep me posted

[@steveamos227]

I clicked high contrast on setting and my system had a black screen with white cusor, the f8 is not working, and also all other command it brings out nothing shift + ctrl +windows + B, Fn +F6 and alt+ctrl+del I am using dell laptop, windows 10, Intel, C5 When i turn on the laptop it shows the dell logo then shows windows logo and then show my pc name then it turns to black and white cusur

[@AskYourComputerGuy]

Have you tried to get into safe mode?

[@latheeshcena8073]

It Works,Thanks from india!

[@jonathanmoholoane1409]

I am able to go to safe mode and I would like to know what I should do next to fix my computer

[@AskYourComputerGuy]

Did you follow the steps outlined in the video?

[@surbhipriya9607]

Tnk u so much🧡, u r osm😊😊

[@user-ze5dy7ix6b]

Thanks man ❤❤❤❤❤❤

[@AskYourComputerGuy]

My pleasure!

[@proffeintein]

Thank you very much....I thought my laptop is dead🙌

[@AskYourComputerGuy]

You're so welcome! I'm glad the video helped you out! 👍

[@rohitkoshal4717]

You can just install Windows again

[@AskYourComputerGuy]

@@rohitkoshal4717 that’s not always practical. What if they had software they no longer had the installation disc for? Reinstalling Windows, whether through a refresh or a clean install wipes that non-preloaded program. That’s why I show in this video how to *bypass* the login and keep the existing software installed :)

[@j.b.9581]

Is this Windows 7 Professional or Windows 7 Ultimate (64-Bit)? Now, what if the system appears to load all of the Safe Mode drivers, and THEN goes to an all-black screen? And beware that the Factory Restore will indeed wipe out all of the personal data on the system. Users, be careful.

[@AskYourComputerGuy]

I believe it was 7 Professional.

[@chulo4l874]

I Have A Lenovo Labtop And Have Tried every information KZbin can provide I honestly can’t Reset or remove anything black screen even come on after 10-15 minutes but I can do nothing tried The Tron n Kill Bug from other vid but nothing please help

[@AskYourComputerGuy]

Please see reply to your previous comment. That should help!

[@ilhamkl7164]

I wasn't expecting that it will work!!!! Thxxxx aloooot It worked with the safe mode with network. So what was the problem? And how can I prevent it from happening again?

[@AskYourComputerGuy]

No idea what the problem was, but glad it's fixed. Best solution is to make sure you backup and also keep Windows installer disc handy just in case 👍

[@ilhamkl7164]

@@AskYourComputerGuy thx for replying. Idk how to backup? Any videos on your channels showing how to do so.

[@AskYourComputerGuy]

@ilhamkl7164 gotcha covered, my friend! Start here: The definitive guide to backing up your PC kzbin.info/www/bejne/oXW8fH-wopJ4g9E

[@ilhamkl7164]

@@AskYourComputerGuy you are the best !! Thank you

[@AskYourComputerGuy]

Just doing my job 😂💪👍

[@joseprakash7477]

Thanku somuch 👏

[@AskYourComputerGuy]

You're so welcome! Thank you for your support!

[@neejlove2627]

@@AskYourComputerGuy sir help me please

[@AskYourComputerGuy]

Can you clarify your problem?

[@justastranger4620]

my screen working properly in safe mode but it's not working properly in windows mode beep sound and black screen problem

[@AskYourComputerGuy]

That tells you that the screen is ok. Did you follow the steps to remove whatever is causing the "no desktop" problem?

[@val-bm3so]

Thank you and I thank God for bring me to your chanel 😊 PeAcE

[@AskYourComputerGuy]

Thank you so much! I'm glad the video helped you!!!

[@val-bm3so]

@@AskYourComputerGuy 😀 you are awesome

[@AskYourComputerGuy]

LOL I assume the fixes worked?

[@val-bm3so]

@@AskYourComputerGuy O yes the turning my laptop on while hitting F8 did it Thanks again. Thought I would have to replace my laptop

[@AskYourComputerGuy]

That's great news! Thanks for your support, glad it helped you!

[@angelinatablate2311]

It didn't work on me i try to press f8 and still the same im stack on black screen with this cursor pls help

[@AskYourComputerGuy]

Unfortunately, some systems are beyond repair. You may have to consider reinstalling Windows. If you are on Windows 7 or older, F8 will always show a menu. Won't always let you boot from it, but the menu itself is not susceptible to damage. I've never seen it not display

[@uuzieel]

Alguien q me ayude, cuando estoy jugando y pasa un rato se me pone todo en negro y no responde nada, la pantalla esta en negro pero esta prendida, ninguna combinación de teclas funciona, es muy molesto, pasa muy seguido

[@AskYourComputerGuy]

Lo siento, no hablo Español

[@AskYourComputerGuy]

Have you tried to access safe mode to see if the problem persists?

[@uuzieel]

@@AskYourComputerGuy didn't try it, I was also thinking about formatting my hard drives that I haven't formatted in more than 1 year, and I'm going to start from scratch with the SSD and the empty hard drives, do you think this could solve the different blue screens?