Customer journey map

www.boardofinn...
Identify problem areas and key moments by mapping your customers' experience with your service or product.

[@MauroIman]

I have seen many explanation for Customer Journey mapping, but this one seems to be the one that simply transfer the knowledge to the viewers more effectively. Thank you!

[@KaloyObcena]

True

[@timcheng8165]

So HELPFUL and simple. Better explains in an 8 min video than me spending 45 minutes to read/understand an article on the same topic.

[@hibahasan9627]

examples are always the best teachers, thanks!

[@withmoku]

I like how you discuss every part of the customer's experience! Great Guide and pointers!

[@lawrencerosen7113]

Convincing yet very easy to follow. If others could only present like this!

[@nouchangxiong9820]

2222457i oo

[@jesusbernaldez4210]

Good explanation, simple and easy. Congratulations for this great introduction.

[@yennystromgren9537]

Great video. Gave me a lot of clarity. Thanks.

[@AlejandroChavez]

Excellent explanation, clear and useful.

[@lydiaezeakor5826]

Yin Lei is amazing!!! made learning so clear and concise!

[@sonnyashton4928]

you all prolly dont care but does anybody know a method to log back into an instagram account? I somehow forgot the password. I would love any help you can offer me

[@keithlandyn4488]

@Sonny Ashton Instablaster :)

[@sonnyashton4928]

@Keith Landyn Thanks so much for your reply. I found the site on google and Im in the hacking process atm. Seems to take a while so I will get back to you later when my account password hopefully is recovered.

[@sonnyashton4928]

@Keith Landyn It worked and I finally got access to my account again. I'm so happy:D Thank you so much, you saved my account !

[@keithlandyn4488]

@Sonny Ashton No problem :D

[@hectorojeda674]

Very Good Explanation ThankS!

[@jaykannan63]

Thank you for your sharing

[@farshadamirshoghi9323]

Thank you it was useful

[@blackbird163]

Thank you for this!

[@wild_encounters007]

Very nice

[@daisykmr2]

May I ask what would be a good tool that you recemmond to map the user's journey when he or she does usability testing of a redesigned website, for example?

[@josebenitobaez2430]

Excelente herramienta

[@ByInside]

A little bit weird that you left an empty space between the Compare and Use. It would not take that much time to explain.

[@เทวาทิพยดํารงกุล]

Good.

[@MrUtoobee]

Does CJM allow designers to cut down on real user testing time?

[@jankrix]

based on my experience...actually no, since they're on different phase. In my case it's sometimes dangerous (at certain point depending your basic mindset) if you try to tunnel focus your perception that you get from CJM and use them to form your bias in user testing time, hence your user testing would be just to confirm what you want to confirm instead of make it pretty open

[@izadman]

*Friends