Broke down for 8 MONTHS. What went wrong..

My rollback is FINALLY fixed and back on the road! In the end, it turned out to be a misdiagnosis and incorrectly installed O-ring that snowballed into a 6 month breakdown and caused a major financial hit for both my company and theirs. Everything with the original shop ended on bad terms and I'm sure both myself and them would be very happy to never see one of my trucks in that shop again. But once it all went up the ladder to the corporate end of TEC Equipment, they stepped up and offered to have me take it to their Coburg Oregon location to figure out what the problem was and get it taken care of.
I have nothing but great things to say about the Coburg TEC location, and if any of my trucks broke down again, I would gladly drag them 3 hours away over the mountain to have those guys handle the repair. They had the problem figured out in a day, great communication throughout, very knowledgable staff top to bottom, and they went to bat for me against their other location when they realized that the problems were caused by the previous repair attempt.
The corporate side of TEC was in full agreement with the guys in Coburg and we came to an agreement that we all thought was fair. It's unfortunate that this whole situation happened in the first place, and if it would have been handled differently by the original shop it would have saved both my company and theirs tens of thousands of dollars. But in the end the situation happened, TEC stepped up and made it right, and I'm happy with the end result.
Be sure to check out our Patreon project where we use whatever it brings in in a month as our budget to help someone the following month! I was never a fan of the Patreon idea until I realized that I can use it to help others instead of myself, so I created the Patreon Project where we can all combine our efforts to make a real difference in people's lives and make the world a better place! For as little as a dollar a month you can join the group of awesome people already on board and be vote to help steer the ship along the way!
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#truck #repair #shop #resolution #business #money #work #towing #international #cummins #diesel #KZbin #video #vlog

[@CaseyLaDelle]

Edit: I just realized the truck broke down in July and it’s now mid March, meaning it was down for 8 months, not 6. Meaning $32k in payments and insurance alone, not counting lost revenue.. My rollback is FINALLY fixed and back on the road! In the end, it turned out to be a misdiagnosis and incorrectly installed O-ring that snowballed into a 6 month breakdown and caused a major financial hit for both my company and theirs. Everything with the original shop ended on bad terms and I'm sure both myself and them would be very happy to never see one of my trucks in that shop again. But once it all went up the ladder to the corporate end of TEC Equipment, they stepped up and offered to have me take it to their Coburg Oregon location to figure out what the problem was and get it taken care of. I have nothing but great things to say about the Coburg TEC location, and if any of my trucks broke down again, I would gladly drag them 3 hours away over the mountain to have those guys handle the repair. They had the problem figured out in a day, great communication throughout, very knowledgable staff top to bottom, and they went to bat for me against their other location when they realized that the problems were caused by the previous repair attempt. The corporate side of TEC was in full agreement with the guys in Coburg and we came to an agreement that we all thought was fair. It's unfortunate that this whole situation happened in the first place, and if it would have been handled differently by the original shop it would have saved both my company and theirs tens of thousands of dollars. But in the end the situation happened, TEC stepped up and made it right, and I'm happy with the end result.

[@invisibilianone6288]

Glad the SHITUATION has been remedied😎😎😎☕

[@JaimeSummers69]

That's a nice truck and definitely the perfect addition to your Fleet.

[@FromLandVegemiteSamich]

Good to hear you had a better experience with the same company casey, very versatile pair of trucks you have that have there special set of skills each

[@francikaa1]

Lack of new mechanics entering the workforce, and they have to take anyone with the qualification. Would like to see how long they were looking for mechanics for the Bend workshop before this happened. I'm sure they are looking for one now.

[@t.l.robinson2162]

I am very glad that your rollback has been properly repaired. There are some jobs that it does better than the Zacklift. I hope that you get a lot of jobs for it to do.

[@RB_truckin]

That O ring needs its own “I Hate Casey” tshirt

[@wbball15]

🤘🤣🤘

[@--_DJ_--]

Or at least the tech who slammed it home should have one.

[@Uncle_Yukon]

With an image of the o-ring. LOL

[@timoy4988]

I can always use another shirt! 😀👍👍

[@larryjones2024]

The mechanically inclined guys blame the electronics. The electronically inclined guys blame the mechanicals. This seems true in all disciplines, not just automotive. Finding a single tech who understands both is a god send.

[@Rational_Party]

Watch Wes Work, but he's unfortunately a LONG way from Bend...

[@mikerubynfs]

With the machines where I work we often blame the user, last week we spent 3 hours trying to trace a fault, I looked at it and said it was setup wrong, an hour later they found the mistake, some one had changed a setting they shouldn't have.

[@haroldclark1952]

I like the fact that you are not trying to bash any company, just stating what happened. Thank you for the videos.

[@damnbadger8242]

If I lived in that area, this would be pretty helpfull

[@beaverc2884]

I remember when you got that truck, you were so excited and happy. Sorry you went through all the problems. You have that happy face again. 😊😊😊

[@pear7777]

Yeah, even the hate about the color was fiercely met. 🤣😂

[@richardcosta8338]

So happy, he has it up for sale...

[@Mountain-Man-3000]

That's a good corporate attitude from that company. Refreshing to hear they were willing to take some responsibility. I do wonder if that's just because you have a KZbin channel though...

[@DoobiesGarage]

Same, I always wonder if it’s because of the amount of eyes that are on the situation

[@Islemann]

So good to hear that the big guns at Cummins and Tech stepped up and made it right for you. It won't make up for all the lost revenue/expense you went through - but it does speak well of upper management. You've been more patient than I would have been. That patience and your own integrity are one of the reasons I've been a subscriber for quite awhile.

[@ernestpaul2484]

Not to try and sound like a dick, but...would this outcome have been the same for someone who wasn't a famous/infamous KZbin personality? The average single man recovery/towing operation that isn't on KZbin on a consistent basis? The negative publicity wouldn't just be constrained to the local community as would be with the little guy. Casey reaches the world. Just a curiosity question to think about. Glad the rollback is up and running and doing what it was bought to do.

[@dab1068]

Ha ha I just commented pretty much the same thing up above..... I agree with your questioning the outcome for someone different.@@ernestpaul2484

[@grundyb]

The border collie is the sweetest dog and loves everyone! 🫶

[@craigpridemore7566]

I absolutely LOVE it when a company does right. Even though it took 6 months, they did the right thing. I ALSO love that you made sure to compliment the company and the 2nd shop for going the extra mile to bore scope that cylinder because I was ALREADY going 'couldn't all that extra heat have screwed up that cylinder?..."

[@ionstorm66]

I'm sure they are happy they didn't get hit with a loss of use bill for the truck. Casey said he's out 32k in payments and insurance while it was down, meaning that truck needs to make $50K+ to make it worthwhile to own. They were already on the hook for the damage of the failed repair, so bending over backwards to make the owner happy is nothing compared to what happens if the customer gets lawyers involved.

[@qapla]

@@ionstorm66 I'm sure Morgan & Morgan would have loved to "go to bat" for Casey ... glad it was resolved without lawyers

[@glennjukes5581]

My other thought was what would happen if this was your only truck=-your only source of income?? What then??

[@dannyhill692]

@glennjukes5581 I think the Western Star was expedited because of this failure, wasn't it?

[@s.carroll9741]

Customer service is ALWAYS important

[@dab1068]

I am wondering if the corporate office jumped onto getting the truck fixed because they believe in customer service or because you have in excess of a quarter of a million subscribers that watched this go down and they don't want the bad press. Hopefully the first. It's good to see it fixed either way.

[@CaseyLaDelle]

Hopefully the first, but the second sure didn’t hurt my case

[@cobra02411]

People are human and make mistakes - including shop management. Sucks. Glad to hear that corporate and their other location took care of it. That's awesome service.

[@furryblue6377]

That's great news. I was wondering how the rollback drama was going. 6 months off the road being screwed around absolutely should never happen, but to have it fixed, and all the damage from the initial f*ck up repaired as a priority is the absolute best outcome! It could have dragged out for years if you'd had to go the legal litigation route.

[@4knanapapa]

Been waiting to see what the true problem was with your truck, great that it's fixed, I worked as a fleet tech for over fourty years and one thing hasn't changed, finding a capable shop with experienced people, am retired now driving the country in a Cumins/Allison powered motor home and wouldn't have it any otherway.

[@jameslovitt994]

Critical thinking and actual diagnostics have all died off.

[@duanebuck193]

I'm glad that TEC was able to not only diagnose the issue your truck was having, but that they went to Cummins and between the two of them were able to work it out so that you weren't left further in the lurch. It's totally understandable why you are going to try to sell the truck - having something that expensive just sitting around for the occasional call when it may be the best option doesn't make sense financially for the single owner/operator business model that you have. I also applaud you for taking the high road in your description of the issues (even though some of us that have followed along since early days and can read between the lines), and I further applaud you for refusing to sell it when it wasn't 100%. At least now you have the monkey off your back with a broken truck!

[@TheGrizz1717]

Wow, has it only been 6 months? Seems like a year ago. It will be sad to see it go, but like you say "you can only operate one at a time" and then the other one is costing you money doing nothing. Well we can enjoy watching it work while you have it. Thanks Casey

[@zozemasanita8199]

Posted 15 minutes ago. 2k people watched it already. Totally super awesome.

[@pauljohnstone4723]

With that truck in various workshops for 6 months you are very lucky to have other ways to generate an income. My brother has been a heavy vehicle mechanic and driver foe 40 years and has many stories of people losing their truck and sometimes their house due to payments due while the truck was being repaired, particularly accident damage.

[@robinmcfadden3909]

Best ending for this truck. Finally! 👏👏👏

[@davep4610]

Casey I love the way that you can explain a very complex technical problem, such as your diesel engine issues, in a way that us normal people can understand.

[@frotobaggins7169]

I'm glad it all worked out. It seems like they really went above and beyond to fix the problem that ultimately they created. However, it would be interesting to know how this all would have gone without a large KZbin audience to pressure them via Public Relations.

[@jaygraham5407]

That 2nd facility sounds amazing. Great to have such a great experience. Corporate did what should have been done.

[@1944chevytruck]

LETS HEAR THE STORY!!!!!... OMG!!!... GLAD YOUR HAPPY!...CONGRATS TO COMPANY FOR TAKING CARE OF YOU!

[@the5scotts]

So awesome to see the rollback working again! I've missed it!

[@richardthomas1743]

Well that is awesome news and has been a long time coming! I'm glad that finally some competent Service Techs got involved in repairing your rollback correctly! Even though they covered what was messed up by your local incompetent shop this still cost you a ton of money. Losing the sale of the truck , lost revenue , payments on the truck and insurance payments. I'm really happy that its now repaired. Wishing you all the best with what ever you decide to do with it Casey!

[@videostar2528]

Video is from • 5h ago. richardthomas1743 comment • 2d ago Must be a glitch in the matrix

[@sharonmiller6436]

@@videostar2528 Patreons get the videos early . . maybe that's it? 🙂

[@ericwaterbury2545]

So much respect for your honesty and integrity in this situation. So many people would use your platform to just continue to bash someone.

[@GeofCates8075]

I think the Zacklift is an absolute masterpiece of engineering and versatility but there is something about a rollback that is just great. Especially a heavy duty one like you have. I get it but sad to see it go. 8 months of dead truck because of incompetence is 'a whole bunch of words I won't write here' I feel sorry for that driver sitting in the motel...i hope he's not fronting the money for his stay and having to get reimbursed from a company like that.

[@richbell47]

I love the fact that you wouldn't sell it with a problem. Even if the buyer knows it has a problem. Glad to see that issue solved.

[@timothyball3144]

Its good that the big bois with their fancy tois were able to get it fixed right.

[@ryb6463]

Glad it’s back. Yours is my favorite roll back out of the “recovery”/adventure channels. Even over Fab Rats (if he ever finishes)

[@leemyers6428]

Riley NEEDS that little Jeep

[@jebediahkerman3946]

Happiness is a warm puppy 🐶 😊

[@seagullsbtn]

I’m amazed the fueling problems didn’t destroy the emissions equipment.

[@CaseyLaDelle]

No emissions system on that truck

[@larryjohns8823]

​@@CaseyLaDelleLucky you! Something we can't get any longer. Hopefully we NEVER get to that with fuel powered vehicles!!

[@garyjennyfrost9485]

VERY happy the company took ownership of the failed repair job and got this rig fixed and running correctly. Restores some faith in humanity really that they stepped up this way. Good on them. Love that the spikes survived at least to this video.

[@BigFarles]

I love seeing all that old International stuff.

[@flatdaddio]

This was the video I was waiting for. The cause of all the problems with that truck. Just wow! I'm glad corporate stood up and took responsibility. Bad situation all around. Glad it's fixed and you can move on.

[@rammnrob]

Great to see TEC corporate took care of you. Now you need to add staff to keep both trucks making money for you.😉

[@grundyb]

My first difficult miss fire was a brand new 1994 Toyota 4Runner it went into the dealer and never came out. Toyota took care of me with a brand new replacement. It took them a year to figure out what was wrong and it was a mistake while machining of the block. To much play between the distributor and the camshaft. The next one was my 2004 Jeep Grand Cherokee that had the miss fire problem between two cylinders. Jeep couldn’t figure it out and gave up fixing it. So I did a heavy duty fuel injection cleaning to clean everything and removing the carbon buildup on the valves and piston. It cleared the faults and has been running now 4 years without a problem. I’m thinking they don’t have technicians that have a personal pride to figure it out, no matter what.

[@larryjohns8823]

Glad you still remembered how to use the rollback after 8 months😂😅😊. Keep smiling

[@markmonroe7330]

Excellent presentation. Thank you.

[@davemeyer2980]

Thank you for taking the high road. Very impressive.

[@chestertaylor7341]

Casey, I'm happy that the rollback is now fixed properly, and for sale, I hope that you get your asking price. When I open my tow service, I will NOT own a rollback as a rollback would not be feasible for the work I plan on doing. I want to do the kind of tow jobs like B.S.F. However, I plan on being somewhere between B.S.F. and you. Yes, I might be 20 miles into the woods, but I'll also tow down the highway. A rollback is not designed to go through thick mud and snow. Plus, you need a special license to run a rollback, and I have less than an absolute zero desire to get that special license.

[@arcanewyrm6295]

No special license required for a rollback, at least not in the US. Licensing is based on the vehicle's weight rating - CDL or non-CDL, and whether it has air brakes, which require a specific endorsement on the driver's license. But no, you don't need a special license just for it being a rollback.

[@jays106]

@@arcanewyrm6295 that roll back has air brakes and is big enough and high enough gvw that it would require at minimum a class B CDL

[@arcanewyrm6295]

@jays106 Yes, *_that_* rollback. But there are plenty of rollbacks that fall below those thresholds for special licensing. I've driven tow trucks for *_years_* and have never been required to get a CDL for any of the rollbacks I've operated. Of course, none were that large, either. Most were 550/5500 series Ford or Chevy trucks, but there were a couple of Internationals and a couple of GMC 6500s that were a bit larger. None had air brakes, though, or had GVWRs that required a CDL. And in the states I've worked in (Virginia, Pennsylvania, and Ohio), there is no special certification or endorsement or license that is specifically required just to operate a tow truck, whether it was a rollback, an older style wrecker, or a modern autoloader. Couple of days of ride-along training with another driver until he's satisfied you can do it by yourself, competently, and then they shove you in a truck and put you to work - it's really been that simple.

[@chestertaylor7341]

@arcanewyrm6295 Well, either way, I have less than absolute zero interest in owning or operating a rollback. When I open my own tow company, I'll be an off-road driver. That I know of no rollback is going to go so far back into the woods that the road runs out. Plus that I know of there's no rollback that has 4x4. No, my truck will be a light to medium-sized truck. Most likely, it will not ever tow anything bigger than a Ford 350 or a Chevy 3500.

[@arcanewyrm6295]

@chestertaylor7341 Good choice, except for when you have to move something that has no wheels. Dollies are absolute shit in offroad conditions. A built 4x4 wrecker would serve you well, but it won't be able to get everything you'll ever come across. Just keep in mind that there will be jobs you'll have to reject once you get on scene. And I'm not trying to say rollbacks are better - not in the least. I'm just saying they have their use where they far exceed the capabilities of a wrecker.

[@brianogrady7900]

That episode must have been stressful for you glad it’s fixed now you do good things for people

[@chrisprattt]

Yay she’s back… I’ve missed that truck as well🙌🙏🥰💪

[@jimdandy2275]

Boy howdy. Sure glad to hear it's finally fixed. Congrats to you.

[@gloriawehunt2960]

Glad the roll back fix and back hope you keep it I have miss it been in the videos

[@robertjordan4880]

Life is such a process of change. Keep adjusting as you go.

[@jimnivens9214]

So glad you have your Truck back

[@bigboyd9775]

Wonderful and Congratulations. I glad to see the other shop helped out.

[@jby6277]

Great News on the rollback!! Yay!!!

[@gordoncoleman507]

glad you have the rollback back and you have told us what happened

[@lawrencekedgettjr2364]

Sounds Grate Casey ,,,, and it’s good to see it back on the road and back to work ,,,,

[@dennisgallear409]

Reunited and it feels so good

[@DyrewulfNV]

VERY happy that the rollback is running again, love that truck.

[@georgevindo]

Very interesting story. Why is it dealerships are usually the places with the "poorest" mechanics? I've had my experiences with them too, especially when I seem to know more than the mechanic about a certain problem and they are supposed to be the "trained" one. I'm very glad you found a reputable outfit to fix your truck and get it back on the road.

[@lancebillingsley199]

Good to hear and see the rollback back on the road and you found a good shop that did the work

[@keithmalmberg8395]

I work in N Texas fo a manufacturer of steel in construction, and we run 6 class B and 4 class A trucks daily. The "cheap" tow is because there are a number of people running S of the boarder licensed trucks and if you don't care about insurance you can get them. This drives down the amount that those who are legit can change and still find steady work. Open boarders effect everyone and everything.

[@WA7ALUT]

Awesome that Alan is doing that. Excited to see him Thursday.

[@ralphcooling7583]

Nice to see you have your rollback back on the road .👍

[@hughstephenson2957]

When i did mountain recovery i had so many people tell me i charged too much for my services. One guy told me i needed to do his for free one time.. it sat up on the mountain until the forest service impounded it and siezed it.. brand new Ford pickup and brand new camper.. then he had to pay my tow fee PLUS the impound fee

[@andrewmortimer3317]

Glad to see it back to you fixed right this time.

[@hoophil]

Glad you got it back and it's finally fixed! So happy the service center and corporate stepped up and took care of it for you. Always enjoyed seeing what you could do with it.

[@roynewling6599]

Good to see it back in service

[@gonuts1]

Spring is here and you have another tool back in your tool box, nice.

[@katreniaclark]

Congrats on FINALLY getting it back. I am REALLY happy you finally found a place that took care of it PROPERLY.

[@qazxswfr]

Glad you finally got her back 🤘

[@davidkeys1879]

Glad you got it fixed Casey.

[@JaimeSummers69]

That's a nice truck and definitely the perfect addition to your Fleet.

[@dudesonismyhero]

Great to see the roll back, back rollin down the road.

[@TowMan127]

Glad it’s finally fixed and sounds great. Definitely a great versatile truck.

[@michaeldavies6580]

great to see it back working missed it

[@wantu2much]

Glad to see you have your roll back, back. It's definitely a useful piece of equipment.

[@DaPuddin78]

Good to see the rollback up and going

[@edwardsimms2277]

its great to see that you got the roll back fixed properly and have got a new repair shop

[@Shawnee845]

People go to work, but don't do their job. I would say more... I'm glad you found real machanics.😂

[@macgvrs]

Glad it all worked out for you. So great when you get a company that really knows what they are doing. Also great the corporate worked with you. I have commented before but that is a nice sounding truck engine.

[@suspicious_white_van]

Such a good looking truck. Glad it's fixed.

[@Scof-op2rx]

Glad to see it back and all fixed. Thanks for explaining what went wrong for 6 months and how you got it repaired.

[@johngould2665]

Glad you got it fixed. It looks great.

[@husbandfathergrandfatherfriend]

Glad to see your flatbed back. Hope it stays problem free and we get to see it on other videos.

[@squatch2461]

So glad that ordeal didn't sink you. Good on ya figuring out how to deal with it.

[@2CabrasLocas]

Was always impressed with the versatility of your rollback truck. 😎

[@rhondasweeney7271]

Awesome, the rollback is back! Still going to sell it. That is ok. Thanks for sharing! 😊

[@BuckCharlie777]

"I miss this truck". We do too Casey. Glad you got it back and are getting to put it to work again.

[@spudrubble]

Great video covering lots of the things you run across running your own business

[@thomasemberson8021]

Friggen awesome outcome, and thank you for the details. Kinda hoping the plan is for Ethan to get his CDL and give you the option to keep both trucks available, and for both of you to go onto jobs like helping the newbie truck driver. BTW, that was a great video.

[@thomasemberson8021]

Got further in the vheicle, and you did mostly answer my question/thought. It would still be cool to see you an ethan keep both the trucks going. But what in the f***k do I know, I am watching my computer in Texas. Thanks again!

[@CaseyLaDelle]

Ethan does not have a CDL, and I have no desire for him to get one. There is also not nearly enough work to keep both trucks busy, and even if there was I don't want to own a multi truck towing company. I will let that truck sit in the yard before I deal with the headache of putting a driver in it

[@cheryljinkins6955]

I love that truck. I’m so glad it’s back in service.

[@charlesferebee263]

Glad that you finally got your Rollback in the yard again. That's the reason I started watching the channel. Good Luck with your new truck. Lol. Stay Safe out There 🇺🇸 🙏

[@nomad-pq4yw8iy7v]

Awesome to see that it's fixed! I hate it when something doesn't work right and you never find out what's actually wrong with it. It's one thing when something not worth fixing it's entirely different when you can't figure out what it is.

[@warrenjohnknight.9831]

I am so pleased to see 👀 the roll back truck, back in working order, definitely been a worry, 😊😊😊.

[@grundyb]

I’m happy too see the flatbed truck back and running really good. I remember the smoke after it warmed up. 💨🏁☘️

[@Bondodon1849]

Good to see that the rollback is finally back and working well!!! Sorry you had to go through 6 months of issues before it was finally resolved. It's a cool truck and I always enjoy your vids with it, but if you can stay as busy as you care to be with the WS and Zacklift, then there's really no need to keep it. Thanks for sharing the long story!

[@thomasstuart2936]

I'm taking the Zaclift to get all new Yankum ropes, just like I did on the rollback, right before it broke down for 8 months." Way to foreshadow there, Mr Jinx.

[@robertr4193]

It's a bummer that your truck was down so long but at least the company made it right for you just not at the shop that you had so many problems with. Glad it's back and working for you again.

[@workinonitsteve]

Glad you got it back, bummer deal taking 8 months but at least they got it.

[@dougdean3134]

Good to have your fleet restored.

[@johnkirby6547]

Glad you were able to get that truck fixed properly, finally. The squeaky wheel gets the grease, lucky for you, you had the before, during and after videos.. it makes sense when you think about how the system works.

[@lestaylor3641]

Glad to see that 🤬 got sorted. Im watching now and thats awesome it was covered. Back to video.

[@johnstark4723]

Great to hear that the company stepped up and took responsibility for the issue! Not many will do that anymore. Now hopefully they deal with your local shop and fix the issues there with the techs.

[@user-tp4fw1jo6r]

Casey you look so happy and relaxed to have your tow truck back.That truck just fits you, hope you change your mind about saleing it. Good to see smiling again about that truck.