Call Center Interview Questions and Answers Part 1

Practice call center job interview with me! In this video, I talk about call center common interview questions with sample answers, and some interview tips or how to answer the questions.
Aside from the basic questions, I also included situational questions using the STAR format, which you can watch on Part 2 of the video.
Link to Part 2: bit.ly/CCN-interview-video-part-2
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If you like this kind of content, please consider subscribing to my KZbin channel and sharing it! :) Thanks so much for watching. See you again! ♥

[@ReaNinja]

JUMP TO 4:50 if you want to skip the intro. This was one of my first ever videos so there were many things I thought I wanna say from the start. 😂 ALSO. How will you explain/describe the color red to a blind man? ;)

[@kingofficial4454]

I would say that by using the other senses like sense of touch, tastse,smell. For example in sense of taste if you have eat a fruit that taste like sweet and little bit crunchy it is an apple and its color is red. something like that hahaa.

[@ReaNinja]

ANONYMOUS GNITNAB That's actually one of the best ways to answer it. By associating the color to other senses, the blind man will possibly have a feel of what the color red is. 😃

[@sardarzafardogarpota8181]

Call Center Ninja a word can explain red color and that is danger or the color of fear.

[@ReaNinja]

Sardar Zafar Dogar Pota سردار محمد ظفر ڈوگر پوتا You're right about that! 👏

[@natashawhittle9687]

Call Center Ninja hey, thank you for your information. I'm about to send in a application form to a call centre and am so nervous when it comes on to interviews.

[@bryanjay9380]

Call center ninja I just want to thank you for your vlogs. I just got hired 😁😊❤️

[@ReaNinja]

Wow congrats Bryan! 😊❤ Happy to help!

[@rainrain3864]

Congrats

[@1ksubscriberswithoutvideo798]

Now you're fired. You cheated moron. I'm your manager.

[@romarnebreja1829]

@@1ksubscriberswithoutvideo798 Seriously?😅

[@1ksubscriberswithoutvideo798]

@@romarnebreja1829 it's a prank.😂 I don't have a job either.😂

[@cherrymagic3636]

Here after I succesfully made the phone interview.

[@jcivebeendone7974]

Thank you Miss! I just passed my global language assessment yesterday just by watching a lot of your videos. God bless and make a lot of these vids.

[@ReaNinja]

Wow good to know that. I'm happy for you. ❤

[@punksalad]

As of this writing i got a heart from u on my previous comment minutes ago. I am right now watching ur 2 yrs ago video.😉 ur videos are really helpful. I swear It Makes me feel more confident. God bless and keep safe.more power and more subscribers!!!!😇😷

[@shai213]

Now back again for the second time around!!!!! Bec of your vlog, i was hired in my first bpo/job. And now, getting to ready again for the second bpo. Hope I'll pass;!! Done watching your 'insider tips' 1 and 2

[@ghelapuya4161]

I like the way you speak.. and you just using simple words but speak confident and fluently... how to be you po???

[@ReaNinja]

Ghel Apuya Thanks Ghel! Actually I just had a lot of practice. 😃🙏

[@mariaeugeniadelimavelez9844]

I liked her too. New suscríber

[@violetpurple8597]

4:50 If you want to skip the intro 4:53 Tell me about yourself 7:17 Short term goals and Long term goals 8:06 What is customer satisfaction for you? 9:42 Why do you want to work for our company? 10:16 Why do you want to apply or why do you want to work for our company 11:31 Why should we hire you? 12:37 Why do you want to work in a call center?

[@alyssandriaoh9333]

I'll have my interview on Thursday, and I'm very nervous that I might fail it but thanks to you videos it helped me somehow lessen my nervousness.

[@user-ut5to8dp3i]

you pratice smoothly but once the interview starts the brain goes all blank 😅😅😅

[@babyboss4104]

Hahahha indeed

[@rachelocampo1916]

Exactly, right?

[@marilyncaneba8778]

True

[@michii1670]

Yeah right😑

[@venicebailey7067]

Ikr that's what I hate

[@ReaNinja]

⭐ NEW IN 2021 (RELATED VIDEO where I answer top interview questions like tell me about yourself and more!) Watch here: kzbin.info/www/bejne/pZesc4Wvbb57ebM

[@romeolanuza2533]

Hands down to those people, who face intimidation and nervousness.

[@blackpearlyt6527]

I've been rejected twice, but it is okay. I know you can help me ate Rea thanks a lot for sharing your story and tips 💕💕

[@aterina7654]

Thank you i got an idea about how to answer the questions and how to deliver the answers very well.

[@angelsantamaria5675]

this video was so useful to me thank you and I appreciate it...I'll continue watching!

[@johnpalencia4956]

I love it when she is speaking her local dialect XD "Bisaya" shes kind of cute

[@ReaNinja]

Thank you for watching, John! Glad to know you're learning. PS: Bisaya is a language. Hehe 😊

[@alejandrabarrio1901]

She’s making me more nervous than I already am 😫

[@ReaNinja]

Alejandra Barrio Stay positive! 💗

[@Yukimurasanada29]

Lol

[@yourpotatobaby9039]

me too

[@abigaelperez6272]

True

[@kiekie6005]

Me tooo

[@riaalondra5840]

Watching this today because I have some phone interview this week huhuhu thank you for your tips ate. Ps. Proud bisaya😊

[@kheicee1888]

I like the way how you speak here much better, pretty clear and especially the speed it's closer to the reality 😁

[@ReaNinja]

Thank you irene 😊

[@vladymierzig7066]

"you dont have to push that money part" I was laughing so hard

[@christinejanevaron590]

I will have my initial interview tomorrow at Sykes. Glad i saw this video.

[@bababucalon4835]

I applied in 2 different company but sadly i failed on 1 on 1 interview not because I can't speak proper English but because I get nervous in front of the interviewer and my brain goes blank.

[@DeannaWongstfan]

super relate huhuhu

[@DeannaWongstfan]

i applied 2 or more...

[@annafenina8923]

The trick is mag apply lang nag magapply hanggang sa mabuild mo confidence mo Unahin mo mga di mo gustong company

[@catcatmeow4373]

got nervous..i never had a chance to say something in may interviewer ...🥺🥺🥺

[@jessicasilguera816]

Same here

[@jovanyagathe2299]

How do you explain the color red to a blind man? Red can usually be thought of as heat, or even a burn. Tell the person, “If you have ever had a sun burn, your skin turns a red color. Or, if you have felt embarrassed and blushed, that heat on your cheeks looks red.

[@mollydooke]

Thats how I would explain it. When your cheeks get flushed or your face gets hot. This is just like the colour red.

[@venusking1728]

Hi Rea, thank you so much for your videos. The're really ideal and realistic to learn for me as an aspiring bpo agent, pls.continue view more Q&A for newbie applicants like me.

[@amcapulong4712]

I'm going to apply my first work at call center I hope I'll get it. 😍

[@ReaNinja]

Good luck to you. Go get it! ❤

[@kennd3385]

I learned some ideas in this channel now I'm a call center trainee thanks much

[@ReaNinja]

Congrats Kenn! Glad to know you've learned from my channel. Good luck on your training. ♥

[@sunshineelopre2623]

thank you kaayo ate 😘😘 I am preparing now for my call center interview next week 😊 im so nervous but because of your videos i have gained much confidence now ❤ God bless po 😊

[@ReaNinja]

Happy to know that, Sunshine! ❤ All the best on your application. 🙏

[@fattyfatty8797]

2 years ago, I found your channel and watched your videos for preparation in my senior highschool. Ngayon, I'm watching again your videos to prepare for my phone interview. I'm just thankul there are people like you! ♡ Goodluck to meeeee!

[@ReaNinja]

Welcome back! Appreciate you. All the best :)

[@Tj-dd9ws]

Great video Thank you fir the examples it helps a lot !, 💕

[@norjrcanete1150]

Thank you for your you tube cc vlogs mam. Daghan kaayo ko nalearn na tips . Ingat palagi God bless

[@sally197140]

Hi, ms. Rea thanks for the tips, I just got hired from a call center. Your video helps me a lot.

[@ReaNinja]

You're welcome, Sally! Glad to help. 💗 Congrats for getting a job. 🙏

[@juvylenmadrid9178]

I really starstuck to ate :) they give me idea to be more confident i hope that i can pass my coming interview

[@rackzhobbiesandsports1987]

Thanks for the very helpful tips

[@girliemorales7149]

thanks miss Rea..I've always watching your videos..I want to be a call center soon😊😊..I also tried applying in call center..godbless. #lots of tips

[@alethealoiscuntapay2156]

Thankyou very much ma'am for this vlog! I hope that I'll pass my interview nextweek! Godbless you ma'am! :)

[@ReaNinja]

Welcome. Good luck on your interview. ❤

[@kimmingoo775]

I have a interview tomorrow and this will help me a lot. I hope I don't get nervous and don't stutter during my interview because I'm not really good in my answers. I'm just good in typing 🤣

[@PPODCAST]

I love you ma'am!!

[@markeugenelopez1407]

We are blessed to have you po. Thank you po Ms. Rea!

[@ReaNinja]

Wow, thank you :)

[@arieldasmarinas7749]

i love this video. helped me a lot. i'll just need luck and confidence during the interview. and i hope to pass soon with your help ma'am.

[@ReaNinja]

Ariel Dasmariñas Thank you Ariel! Wish you all the best in your interview. You can do it! 💗🙏

[@jonginjongout2545]

Thankyousomuch for this. I love your channel. Fighting♥♥

[@ReaNinja]

jong in jong out Aww you're welcome! Thanks for watching and good luck. 💗

[@girljee2441]

Oh my god ! 😩 tomorrow is my interview and i idk why pero kasi napapaiyak aq lagi sa interview. Your videos somewhat helped me . Thank you po

[@ReaNinja]

Welcome. Thanks for watching and good luck sa interview mo.

[@girljee2441]

Hello call center ninja ! :) i would like to thank you . I got hired and now just preparing requirements and your videos really helped me . Salamat po and more power to your channel .. 💕

[@ggram_travel]

Rea Ninja i am new on ur chanel .. I often want to work in a call center as today i have hope cause ur videos ll be help me to realize my dream..

[@scraksfishingtv3029]

Hi miss Rea Ninja, this video helps me a lot, i will do your tips in this video ands apply when im ready :)

[@jersonlawan7691]

Thank you for this video mam i've learn a lot. CC indusrty is so interesting to apply with.

[@danielaardila5081]

Hi, first time watching your channel, I am a little bit nervous because tomorrow is my interview (my mother language is not English) but watching this kind of videos makes me feel calmer. So thank you very much.

[@ReaNinja]

Welcome Danard! Wish you the best. Thanks for watching ❤

[@jaynoayon3273]

bisaya words are appreciated.

[@jamespatriciarelationshipg5340]

I love your videos so much cuz it helps me practice speaking in english language , 😊

[@lmattanthony]

Ms. Rhea thank you for this call center interview practice. I learned a lot :)

[@ReaNinja]

Welcome Matt! Thanks for watching. ❤

[@lynedogillo2726]

@call center nina..thank u for ur yt channel really helpful for us who aspiringnto be hired in any bpo company

[@ReaNinja]

Welcome. ❤ Thanks too for watching! 🙂

[@amazinggrace9958]

Thank you for sharing

[@Elielias829]

grabe ate sana makapasok ako huhu galing mo po mag-explain

[@ljlibao1414]

Thankyou for the tips!! I will sumbit my application tomorrow.

[@ReaNinja]

Welcome and good luck, Lj! 🙂

[@benjamincariaso6651]

First time I passed the interview. Thank you rea ninja my crush

[@roseannemariemejia3033]

Tuwang tuwa ako sa intro lalo na yung how do you explain the color red po hahahahah ang cute cute kitang kita ko yung ako hahaha

[@herminiapanado5638]

Hello Maam😊I'm just starting listening to your video😉😊For preparing applying call center despite of my age im still hoping to be part of your company.Thanks a lot for more in formation.Godbless Maam😊Hopefully you just continuing help us regarding call center guideline.May the God always bless you Maam😊Always take care and Godbless😚

[@ReaNinja]

Hi Herminia! Thanks for watching. :) I'm glad to help. Age doesn't matter as long as you're capable of doing the job. All the best!

[@lrichelle5871]

Thanks you for this

[@unicorngamer4368]

Callcenter ninja .. Thank you I dont have any work experience in cc. kaya po before ako mag apply pinanood ko mga vids nyo and nag notes narin super thank you ksi na hired ako .. Your videos are very helpful

[@ReaNinja]

Congrats Riza! Glad to help ❤ Good luck sa new job and thanks also for watching. 😊

[@potato-mv4ir]

Wow! That's nice. Sana pala nalaman ko muna about sa videos na to the 1st time pa lang na nagapply ako hahaha

[@dweezhielabarabar3420]

Maamshie rea ninja im always been fascinated about your vlogs and it was such an inspiring and motivating also coz i applied your tips and everything else. Eventhough you have the skills but with the lack of proper confidence or should i say in a professional way you couldnt be able to pass in every interview not just in a bpo but with every industries here in our country. Thank you so much..God bless always

[@ReaNinja]

Thank you so much. Appreciate you!! ❤🙏🏼

[@ms.jiemartinez]

Thank you so mucccch

[@ianandcindyvlogs9306]

Thank you miss Rhea for sharing your knowledge. ❤️❤️❤️

[@ReaNinja]

Glad to help ❤

[@angeloserdenez5764]

Thank you for sharing ma'am.

[@watertastesgood8028]

Thanks!!! I’m taking notes ;)

[@ReaNinja]

vex tru You're welcome! :) Thanks for watching. 💝

[@terrancealona3818]

Nice tips big like keep channel growing try stay connected

[@melancholy6146]

Omg. Thankyou ma'am,

[@issapcapuz]

thanks for this! 😘

[@ReaNinja]

Issa Paller You're welcome, Issa! Hope it helps. 💗

[@argieadlawan1327]

hi i'm currently watching your video. its good actually thanks for the ideas Miss. :)

[@ReaNinja]

Welcome!! Thanks for watching 😊

[@jinzo2999]

This helps so much thanks ninja. 👏🤘

[@ReaNinja]

Russell Dy You're welcome. Happy to help and thanks for watching! 💗☺

[@miguelondot5467]

thank you so much for this video,

[@ReaNinja]

miguel ondot You're welcome. Hope it helps! 💗

[@arleneFlorianoamf]

i love your vlogs sis. it helps alot. i am planning to apply in a call center this month and i wish im gonna pass the exam as i am not fluent in speaking English. 😄❤

[@ReaNinja]

Ashley Trogo Thanks Ashley! 💗 Just prepare as much as you can. Wish you all the best in your application. :)

[@mikhayadarayan5640]

@@ReaNinja i Ķ6iillkkklkkkkmkjkmllmllol

[@user-ut5to8dp3i]

please do "how not to go blank during interview"

[@1ksubscriberswithoutvideo798]

Just say something

[@jeromecando9996]

May I borrow your knowledge and confidence pleaseeee. I already failed twice on my interview. I always get nervous and intimidated by the interviewer 😞😞😞

[@ReaNinja]

Try again. Practice more. ❤

[@dylanoracle3742]

Hi Call Center Ninja, may I know what's your secret? Your English accent i.e. pronunciation,blending,vowel sounds etc. sounds almost perfect.It sounds natural. In fact this Filipino English accent is the best accent I've ever heard. I think it is even better than our Tagalog english accent.

[@ReaNinja]

Hi Reynald! Thanks for your kind words. 🙂 Actually, I don't have a secret at all. Most likely, it's because I learned English at a young age and was a wide reader. I also talk to myself in English a lot. 😂 The skill just got developed over time.

[@SNOWFEBROWN96]

thanks it will help me to improve my comming interview Nextweek.

[@ReaNinja]

Glad to know! 😊 Good luck on your interview. 🙏

[@johnmichaelbaybay5029]

Thanks a lot for the information.. call center ninja... I learned so much in this video.. daun nalingaw ko atong gabinisaya ka- call center ninja. i never thought nga kabalo d i ka mubisya because you speak very well and fluent in english language..

[@ReaNinja]

Hi John Michael! Yes proud bisaya. 😂 Salamat sa pagtan.aw sa akong videos. Happy to know you learned a lot. 😊

[@johnmichaelbaybay5029]

@@ReaNinja.. thanks a lot for sharing this video.. hope you will upload more videos ..

[@ReaNinja]

@@johnmichaelbaybay5029 Yes I upload every wednesday and friday. 😊

[@adonissupsup70]

Very helpful. Awesome channel I will introduce this channel to my friends also

[@ReaNinja]

Adonis Supsup Thank you so much Adonis! It means a lot to me! 💗

[@blackagarboltagon7046]

Mygod that intro is so me. Lmao

[@jadecapaciovista3935]

Tomorrow is my iinterview hope your vids will help me to pass the interview! I'm really nervous right now.

[@ReaNinja]

Good luck Jade. Go for it!

[@wasptv8685]

Idol! Hahahaha igo nako uy sa start sa video haha

[@corazonortega4686]

I remember that question.. To explain the color red to a blind man. Way back 2009

[@arielpaizano5884]

China I like you and your content I hope you'll continue with your awesome content

[@elizabethpaez9688]

Thank you for this video i learb a lot

[@ReaNinja]

Welcome Elizabeth! Thanks for watching 🙏

[@joyyoj4015]

very helpful! kudos co-cebuana! 👏👍👌

[@ReaNinja]

Salamat ❤

[@alexandermurciacalderon4940]

Aquí estamos chica, viendo tus vídeos

[@ReaNinja]

Muchas gracias ❤

[@zque3335]

Bisaya kaayo miss oi 😊😊. Nag tanaw kos mga vlogs nimo ma'am kay mangaply ko balik puhon , maytag dili naku kulbaan 😂😂

[@jasmincruz7706]

I'm watching this video over and over again. hope it could help me with my interview tomorrow.

[@ReaNinja]

Good luck with your interview. Go get it! Thanks for watching. ❤

[@Walt2002]

I'm fluent and have a nearly navite English level but I still can't bring myself to this interview

[@jesreelnacario4275]

Thank you for sharing your knowledge ate. I'm planning to apply in a bpo company after this quarantine period. Thanks G I am able to watch ur vlogs. Ampingg! P.S - done subscribing ur channel ☺️

[@ReaNinja]

Happy to help! Thanks for the sub ❤🙏🏼

[@angeljeon6993]

Can I say that my short term goal is to ace my interview and get hired and my long term goal is to stay in the company?

[@goodvibes7501]

I'm here watching you tips , because yesterday I failed my first interview huhu

[@luismarioXD]

Thanks. Is very kind of you to make all this usefull videos.

[@ReaNinja]

You're welcome Luis. Happy to help. 😊

[@brixycaburobias3124]

Hi ms ninja i just watched all your tips and how to answer those questions and its good and concise, however when i tried to apply in a call center, they didnt ask all the questions that i reviewed and i was so sad. It is really harder than i thought and sadly i did not passed. I failed it, so to all people who wants to apply in a call center company dont lose hope and one thing is for sure you cant tell unless you are prepared. Im newbie when i applied in that company but i was so shookt when the interviwer starts to throw questions at me. Also my interviewer is really strict in terms of grammar just like what ive said you cant never be ready and you cant tell unless you prepared. Goodluck guys.

[@ReaNinja]

Hi Brixy! Thanks for sharing your inspiring story. I agree with you that we never really know what happens in a job interview but we can always prepare for it the best way we can. Even though the questions are completely different, I think practicing interview questions helps a lot in keeping your brain active. You did your best and continue doing your "bestest". There's always a call center that's meant for you. Keep trying! :)

[@mabugayronamael.3298]

what are the questions they ask you? can you give me some example??

[@sally197140]

@@ReaNinja lucky for me because 5 out of 9 questions was answered by your video and I got hired thanks a lot

[@ReaNinja]

@@sally197140 Thats good to know!! Happy to hear that. Congrats. 🙏💗🙂

[@leenah5578]

Good!

[@zamzoom2826]

Salamat for giving me ng idia hope na pag balik ko sa pinas plano ko mag work as call center God bless u po

[@ReaNinja]

Welcome! Thanks for watching 😃

[@vincentcuyos4400]

Thank you 😘 ..

[@jbfuentes1443]

interesting...😍😍

[@ranzpepito9168]

Tommorow is my initial interview and im so nervous and Don't know what to speak to the interviewer.😔Thank you for this video call center ninja ☺️And i hope that i can pass for initial interview tomorrow.Goodluck to me😅

[@ReaNinja]

Welcome & good luck Ranz 😊

[@michaelrenan9959]

Hi callcenter ninja! thanks . i just got hired today 😊😊😊

[@ReaNinja]

Wow congrats Michael! Happy for you. 💗🙂 Good luck on your career. 🙏

[@lynedogillo2726]

Hopefully

[@lynedogillo2726]

@@ReaNinja helll miss i am really exhausted i gone many interviewed and sad to say i always failed. Thats why i watched ur xhannel for me to have an idea abt bpo

[@challengebutplanned1174]

Ano tamang sagot sa tell me about your self

[@7043nz0_h]

Your videos are great! can I share this with my fb group? it would help a lot 😊

[@ReaNinja]

enzo22 Thank you enzo! Feel free to share. Hope they can also subscribe for more videos. Hehe thanks again! 💗🙏😂

[@yhuriesvlog1075]

I'm Very interested that kind of Work Call Center Agent but my problem is, i'm not good in oral communication

[@ReaNinja]

You can practice. 🙂

[@ArmoneeChantell]

I have my interview tomorrow, hope I do great

[@ReaNinja]

Good luck on your interview! All the best. 😊

[@symone7658]

Did you get the job?

[@ArmoneeChantell]

Symone Beard I did!! The questions I got asked were more scenarios like what would you do if you got a call about so and so. Also about customer service