How to Pass Call Center Training

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Rea Ninja

Rea Ninja

Күн бұрын

In this video, I share 7 actionable tips to pass your call center training. Of course, you've probably spent a few weeks or months looking for a job and right after you're hired, the next step is to pass the call center training. Then you can start taking calls and get paid for it! Good luck and all the best to you! ;)
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Пікірлер: 592
@ReaNinja
@ReaNinja 6 жыл бұрын
⭐️ Hope these tips will help you pass. What hesitations do you have right now with your training?
@hdmovies5724
@hdmovies5724 6 жыл бұрын
Call Center Ninja will you help me pass my training? ❤ just a few advice
@ReaNinja
@ReaNinja 6 жыл бұрын
@@hdmovies5724 The ones I mentioned in this video. 😃
@diianrocero6902
@diianrocero6902 6 жыл бұрын
I jus hope na ikaw among trainor😂 ang galing mo lng kase😊
@ReaNinja
@ReaNinja 5 жыл бұрын
@@diianrocero6902 Aww thank you! Thats so sweet of you. 😊❤
@besshiemo4347
@besshiemo4347 5 жыл бұрын
Nanghihina na loob KO SA training😭
@jeremiahabao2299
@jeremiahabao2299 5 жыл бұрын
1. Attendance 2. Study 3. Proactive 4. Be responsible 5. Always practice 6. Attitude 7. Follow instruction 8. Optimistic 9. Head On
@justinecruz8603
@justinecruz8603 3 жыл бұрын
I speak english fluently in my brain but its messed up when I talk.
@lycabactol366
@lycabactol366 3 жыл бұрын
Same gurl
@rizaampong8380
@rizaampong8380 3 жыл бұрын
Same here😅
@maxteves2012
@maxteves2012 3 жыл бұрын
omg same here
@marikyatxoxoxo8920
@marikyatxoxoxo8920 3 жыл бұрын
Yah mee tooooooo
@ILoveSandwichWithMayo
@ILoveSandwichWithMayo 2 жыл бұрын
Relate
@jerellmendoza1137
@jerellmendoza1137 4 жыл бұрын
Hello!! I just want to share my experience so far in my training. I’m currently on my Voice Build Program (Training) in a BPO company here in the Philippines. I passed the interview but I am not yet hired. So, they put me in a 4 week program where in they will determine if I am capable for the job. It’s just my 1st week. But, so far I can already tell that I have a lot of improvements. It helped me a lot with my accent because we focused on accent neutralisation this week. I even got some good feedbacks with my trainer even though I was not that good in English. My tip is just be confident with the way you speak and watch this video because this will help you a lot, just like what it did to me. Thank you for this video, ma’am!! I’m still anxious that I might not get the job. Anyway, goodluck to everyone!!!! God bless us all!!
@ReaNinja
@ReaNinja 4 жыл бұрын
Amazing! Just keep learning and moving forward. All the best and hope you get the job soon. ❤
@chato00044
@chato00044 5 жыл бұрын
I'm not a native English speaker, I'm gonna work at a call center (here in Mexico) that works for English companies and I am so nervous because I need to improve my listening. But thanks for this kind of videos, you help a lot!
@ReaNinja
@ReaNinja 5 жыл бұрын
Happy to help! Hope you get that job soon. ❤
@tatianam9882
@tatianam9882 4 жыл бұрын
I feel you! 😣 I'll start to work in a company where I'll have to answer chats in English... I think it's easier than your job but I'm really nervous!!! My English is not perfect !! :(
@funnyaccident8469
@funnyaccident8469 6 жыл бұрын
I don't have problems in understanding English but I can't speak fluently.
@ReaNinja
@ReaNinja 6 жыл бұрын
Anup Thapa It just takes more intentional practice. 😃
@ayaramos6934
@ayaramos6934 5 жыл бұрын
Same
@mariogamboa2348
@mariogamboa2348 5 жыл бұрын
Mesaage me..we will train together to become fluent in english
@delauriersthomsonthessens8765
@delauriersthomsonthessens8765 5 жыл бұрын
@@mariogamboa2348 hello sir Please I need your help too
@littlejoy6927
@littlejoy6927 5 жыл бұрын
Same
@joymaepetalioastrologo5785
@joymaepetalioastrologo5785 5 жыл бұрын
Today is my first training. It's my breaktime but I wanna spend my breaktime to watch your videos 😄 I know it can help me a lot 💕
@ReaNinja
@ReaNinja 5 жыл бұрын
Aww good to know that, Joy. ❤😊
@szervosz
@szervosz 3 жыл бұрын
Are you still working there?
@sicoah6362
@sicoah6362 5 жыл бұрын
I'm very good with computers but I'm very bad with communication I never talked to people that much
@holy7678
@holy7678 3 жыл бұрын
Lol same but how was it?
@President_Biglou
@President_Biglou 5 жыл бұрын
Thank you so much!! You really do help me a lot. 50% of the reason why I pass is because of your help! And I'm really looking forward to survive the cc training as well. I don't have any cc background yet, so I'm kinda nervous 😂 . But I'll do my best. Thank you so much again! *Sending virtual hug*
@ReaNinja
@ReaNinja 5 жыл бұрын
Aww thank you so much!! That means a lot to me. ❤
@lewiscyruz2449
@lewiscyruz2449 4 жыл бұрын
Omg Me too
@ailamarielagutan543
@ailamarielagutan543 5 жыл бұрын
Really me. The person who is always telling to herself that “I don't think that this is for me“ and everything.
@charizzesandiego
@charizzesandiego 5 жыл бұрын
Thank you for this vid . My training will start on Monday. This is very useful because I am a newbie ❤❤❤
@karenjoyfigueroa2351
@karenjoyfigueroa2351 4 жыл бұрын
I will be starting my training tomorrow and as always your video help me a lot. God bless always!
@midnightblues9895
@midnightblues9895 4 жыл бұрын
When im with my family, I can speak Engliah properly, but I fail with the knowledge of other people's presence
@gabymedina7934
@gabymedina7934 4 жыл бұрын
Next Monday gonna be my first training day. I'm really nervous, thanks for the tips❤️
@erminiimendoza9950
@erminiimendoza9950 3 жыл бұрын
Hi, So ano pong update sa training mo po?
@lixarion1885
@lixarion1885 2 жыл бұрын
@@erminiimendoza9950 They will not say their training results, either they didn't got hired or just doesnt care.
@junrenzolaxamana7713
@junrenzolaxamana7713 6 жыл бұрын
It helps alot 😊😊 I will start my training tomorrow . haha . Im a bit nervous and excited at the same time . hahaha .
@ReaNinja
@ReaNinja 6 жыл бұрын
Exciting!! 😂 Glad to know my video helps. Good luck on your training. 💗🙏
@dexteramazona4076
@dexteramazona4076 6 жыл бұрын
I had rejection for 3x but still trying bcoz i really want this job. Subscring this channel is worth it.
@ReaNinja
@ReaNinja 6 жыл бұрын
Shang T.V Time will come you'll get the job! Just be patient with yourself. 💗 Good job for not giving up. Thanks for subscribing. Appreciate it. 😃
@jairahjamandre241
@jairahjamandre241 5 жыл бұрын
thanks you miss it really helping esp for someone lyk me, im about to have my call center training this week. Godbless ☺
@ReaNinja
@ReaNinja 5 жыл бұрын
Glad it helped. Thanks for watching Jairah! 🙂
@lalisaspet558
@lalisaspet558 5 жыл бұрын
Tomorrow's the first day of my training. To be honest, jitter bugs are eating me out. I've no call center experience and I'm already feeling small thinking that I'll be in the same team with trainees who are tenured. I'm afraid that I won't be at par with their skills. I'm afraid of being left behind. I hate this feeling. Even though I received compliments during the hiring process about my communication skills, I fear that my technical and navigational skills will be the death of me. I just know the basics and I type words in an average manner. I... I... I don't know, I hope that I'll be able to make it. I don't wanna get terminated. I wanna do well. Sigh....
@ReaNinja
@ReaNinja 5 жыл бұрын
Go for it!! Everything's gonna be fine..❤
@zatogalaxy5104
@zatogalaxy5104 4 жыл бұрын
Gambate! Tips ko lang is to not compare yourself to experienced ones coz just like you've said, they are pro's. Just believe in your self and believe God will make a way to whatever hardships you've been on.
@judithalolod9011
@judithalolod9011 3 жыл бұрын
Think positive and be prepared, relax you can make it, be yourself, you can make it absorb everything your trainer taught you.
@gameofshow8793
@gameofshow8793 4 жыл бұрын
Thanks Miss Rhe! I’m on my 2nd week of training. Their are times I felt discouraged but I do believe with the right attitude and an optimistic mind I can pass this traning and eventually will be endorse soon in the production.
@ReaNinja
@ReaNinja 4 жыл бұрын
Wonderful! That's the spirit :)
@jeenjjean5881
@jeenjjean5881 5 жыл бұрын
Really appreciate your teaching ...but my problem is. .I don't exactly the right sentences or words to say ...when I have to face an irate customer ..
@myrasarenacernero2523
@myrasarenacernero2523 5 жыл бұрын
In 2 days I will start my training. I'm so nervous since I have no idea what will happen and whom I will be with. Anyway, thank u so much for making this video 💖
@chad8624
@chad8624 4 жыл бұрын
same
@shainadonan2497
@shainadonan2497 2 жыл бұрын
Thank you so much miss🤗😭 lately anxiety disorder attack me!
@amberpennington6010
@amberpennington6010 5 жыл бұрын
about to start at a call center in two days, very nervous! watching your videos help me be prepared, thank you!
@ninojamesaceron2919
@ninojamesaceron2919 5 жыл бұрын
I'll have my first training tomorrow. Pray for me! ❣
@LaflareFrenchie
@LaflareFrenchie 4 жыл бұрын
Same. I’m so nervous lol
@troyjohndelavega3836
@troyjohndelavega3836 4 жыл бұрын
Me too! Wish me luck for my first training tomorrow. ❣
@markanthonyintes1968
@markanthonyintes1968 4 жыл бұрын
mayroon parin po bang bagsak kapag nasa tarining na po?
@nellz7119
@nellz7119 4 жыл бұрын
Me too, I hope all goes well
@garciastephy5553
@garciastephy5553 4 жыл бұрын
I’m having mine right now thank you for the help 🤗😊
@SteadIowa515
@SteadIowa515 5 жыл бұрын
tnx for the tips on how to pass in call center training. in my point of view in life except think positive,decisive the most important in my life is wholehearted. wholehearted is a positive also it means if someone has a courageous such as converse to somebody who has know english to communicate even though personal or over the phone in actual calls. i don't want to think the uncertain or other negative things it won't helpful. i will pass this kind of training and my only point of view is wholehearted nothing else. 😊
@joshuaerin3362
@joshuaerin3362 6 жыл бұрын
I actually watched your videos before I went for my final interview last week, and I passed. Now im watching your videos again because my training starts on monday. Your videos helped me alot. God bless you ate❤️❤️
@ReaNinja
@ReaNinja 6 жыл бұрын
Aww, happy to know that Erin. You're welcome and thanks for watching. Good luck on your training. 😊💗🙏
@singwithshyawla8179
@singwithshyawla8179 Ай бұрын
Update?
@UnderTale_123Sans
@UnderTale_123Sans 5 жыл бұрын
My training will start on Thursday, im a newbie po. Actually kakahire ko lang ulit kasi umalis po ako dun sa isang call center company na pinagttraininingan ko last December. I was afraid na hindi makapasa sa training because everybody says mahirap daw yung acct ko which is Telco acct. I applied again sa ibang company right after ko umalis sa company na yun then fortunately na-hire nanaman ako and yung acount ko now is the same account na inayawan ko. Btw, they do not know na nakapagtraining na ako sa naunang call center company. Maybe yun talaga yung para sakin. I hope i will pass the training! Thank you call center ninja for making videos like this!
@ReaNinja
@ReaNinja 5 жыл бұрын
Hi John! Thanks for watching. Wag mo nalang isipin na mahirap. Ang importante gagawin mo pa rin at susubukan. Thats how you gain experience. 🙂 Go for it and good luck sa training. ❤
@skylar0629
@skylar0629 5 жыл бұрын
Telco acc. Yan po ba yung at&t?? Or redstar?? Sa Thursday na kasi training ko sa at&t acc.😭 sana mapasa ko😭
@thandokuhlethando8295
@thandokuhlethando8295 4 жыл бұрын
Im on my second week of training and nervous as hell
@AJDC0106
@AJDC0106 3 жыл бұрын
Yesterday I passed the final interview and now I'm waiting for the updates about the orientation. I'm so happy that I found your channel because this gives me the ideas on things that I need to prepare for . Thank you so much Ma'am 😊
@christelineco5207
@christelineco5207 2 жыл бұрын
Did you pass the training?
@alexandermurciacalderon4940
@alexandermurciacalderon4940 5 жыл бұрын
Definitely useful, thanks for sharing your knowledge, if I get the job I'm looking for to get, a lot will be due to you. See ya beautiful girl xD
@PEWEVLOGS
@PEWEVLOGS 3 жыл бұрын
Today is my first day of training I'm so excited😁
@alexromero8285
@alexromero8285 4 жыл бұрын
Hi Ms. Rea! I just want to thank you for making this video/ for making call center related videos. I'm on my 3rd week of training for Comcast- Tech Support and all I can say is, it has been a very difficult journey for me since the first day of my training. I'm having a hard time understanding all of the things that we've studied in our class, specially we handle billing in our class and it's really difficult that's why most of the time I felt that this job may not be really for me, I lost my confidence because I feel like I'm very slow at learning all about billing, I also feel anxious when there's an incoming assessment, I worry that I won't do the right thing and that I will not pass the training. I don't want to quit but my self esteem has become so low right now :( I just want my negative thoughts to go away, i know that if I keep on letting my anxiety corrupt my mind it will really affect me and my performance. I'm glad that I subscribed to you and that I watched this video. On Monday, I will try to stay confident, thank you once again, Ms. Rea.
@ReaNinja
@ReaNinja 4 жыл бұрын
Wow, your English is really good. You have an advantage. Just keep learning and practicing. It will all be easier soon. ❤ Happy to know that this video helped you! 🙏🏼🤗
@alexromero8285
@alexromero8285 4 жыл бұрын
@@ReaNinja thank you so much po 😊❤
@drivemax7128
@drivemax7128 2 жыл бұрын
I am not in your situation I am also trying to apply this job but I know your thoughts of this I just want you to say that you can get this job more confident Lang I'm also want to get this job but it's hard for me to speak but I'll keeping it up for reaching my goals I've been watching your post MS.rhea hope to be one of this job like you
@Mimi-mn3rb
@Mimi-mn3rb 5 жыл бұрын
I am a newly hired Call Center Agent and this is really helpful.. Thank you mam 😊
@ReaNinja
@ReaNinja 5 жыл бұрын
You're welcome! Thanks for watching. 🤗
@liezlfelices9845
@liezlfelices9845 4 жыл бұрын
I passed my final interview and versant exam yesterday. I watched all your videos almost everyday.😂 It really helped me a lot to pass the interview and exam. Thank you so much Ms. Rea. ❤️ My training will be on July 13. Hope you upload many more videos in the future.
@ReaNinja
@ReaNinja 4 жыл бұрын
Happy to know that ❤
@alyssadionisio1124
@alyssadionisio1124 3 жыл бұрын
I hope I will pass my training. We'll be doing the nesting this coming week.
@VinLimited
@VinLimited 6 жыл бұрын
Thank you for this vid. My training will start next week. Subscribed
@ReaNinja
@ReaNinja 6 жыл бұрын
Thanks for subscribing Kevin! 🙏 Good luck on your training. 💗
@treechada8196
@treechada8196 5 жыл бұрын
Thank you so much. I’m already at the last week of training and I have anxieties about not getting sent to operations cause I have thoughts about not being good enough when it comes to technical skill with the computer. Are we getting recorded during trainings?
@treechada8196
@treechada8196 5 жыл бұрын
Is 2 weeks enough for training? Cause I always feel like I still need some time to learn mentioning about having a difficult big ass account. I always felt like a little bird getting forced to fly on my own by my mom even tho Im not ready or skilled enough. Call center virgin here. I only finished senior high school. Were always getting told that we don’t have choice but to suck everything up in a short period of time.
@ReaNinja
@ReaNinja 5 жыл бұрын
There's a cctv in most rooms for sure but it's for security purposes, not for "training" purposes (if thats what you mean). I've had a 2-week training before. It's surely not enough but it's also something we cant control coz it's client directive. I'd say you can never ever be too ready regardless of how long the training is. It's just not going to help if they keep people in classroom training for long because the real learning is when you are already taking live calls. Be easy on yourself. You're still starting. You'll do better eventually. 😊
@bonchan4404
@bonchan4404 5 жыл бұрын
Hi . Mg sstart na ako training nextweek and feeling ko nanliliit ako kase yung mga kasabayan ko sa training eh my mga cc experience na fresh grad kse ako .
@ReaNinja
@ReaNinja 5 жыл бұрын
Fresh grad din ako when I started at dalawa lang kami sa team ang walang experience, lahat tenured na. Hindi hadlang yun. For sure kakayanin mo yan. 🙂🙏💗
@bonchan4404
@bonchan4404 5 жыл бұрын
@@ReaNinja ang galing mo na po mg salita ng english nkakaingit . Ahh bago ka mg call center gnyan kna po kagaling or nahasa nlng sa work ? Puro practice po gngwa ko ngayon kase gusto ko tlga maging magaling .
@krioni86sa
@krioni86sa 3 жыл бұрын
Thank you Rea!
@Eva_Rojasnz
@Eva_Rojasnz 3 жыл бұрын
I start training next week and I'm pretty afraid because is not my first time... In my first time I got fired, they drop me out the project, that was a traumatic experience. So this time, I got "hired" in a call center and training begins next week. It feels like a dejavu 😕
@florainelacanilao1260
@florainelacanilao1260 6 жыл бұрын
Yay! Thanks for this video~ My training will start this month ☺️❤️
@ReaNinja
@ReaNinja 6 жыл бұрын
floraine lacanilao Welcome! And congrats to you. 💗 Good luck on your training! 😃
@nardsserinas2023
@nardsserinas2023 6 жыл бұрын
floraine lacanilao me too..
@bellawilson5782
@bellawilson5782 6 жыл бұрын
How did your training go?
@richardmartinez4761
@richardmartinez4761 6 жыл бұрын
is there a vid regarding dealing with different scenarios? i had a hard time answering like when the customer is already mad at the start of the call.
@ReaNinja
@ReaNinja 6 жыл бұрын
Richard Martinez Not yet. But already lined up. It's gonna be a mock call type of video. 😃
@shnlcrng2807
@shnlcrng2807 4 жыл бұрын
In our company we had a foundation training for 5 days and i passed the written exam and mock calls for week 1, then another 20 days for production training... Im still nervous about the prod training because on the 16th and 17th day we're going to have another mock calll and written exams. Andnthen nesting
@justrandom8989
@justrandom8989 3 жыл бұрын
Just got hired days ago and I'll be going on my training on Tuesday kinda excited and nervous at the same time. And here I'm watching some helpful tips.
@DavidSwift1989
@DavidSwift1989 3 ай бұрын
kamusta kanapo
@SteveKnight093
@SteveKnight093 3 жыл бұрын
I'll gonna have my first training this coming Monday and I'm a little bit scare because I really want this job and of course I don't want to screw up anything. XD Thanks God I found your channel.
@arleneguanlao6713
@arleneguanlao6713 5 жыл бұрын
Hi po I wanna ask you what best bpo company should i work.....pls give me specific. ...at least 5 bpo....nice working ... Thanks for response God bless
@ReaNinja
@ReaNinja 5 жыл бұрын
Where are you located? 🙂
@Jesusmypassion83
@Jesusmypassion83 4 жыл бұрын
Wow thanks for the tips you are just amazing💓 i'm starting my training next week on nov 12th and i'm going to apply this...i will let u know if i passed the training😅🙏
@ReaNinja
@ReaNinja 4 жыл бұрын
Thanks Jzel. Good luck with your training! ❤🙏🏼
@donnyiful
@donnyiful 4 жыл бұрын
Guess u failed
@lovauos
@lovauos 6 жыл бұрын
be optimistic .. tnx you so much for the advice .. im losing it but since you remind me about being positive .. i know things will going to be better.. 😊
@ReaNinja
@ReaNinja 6 жыл бұрын
Hi Art! Yes, that's the spirit. Stay positive despite the challenges. All the best to you and I'm happy to be of help. :)
@eletoile2893
@eletoile2893 5 жыл бұрын
I'll start my training tomorrow and I'm glad I found your videos!
@ReaNinja
@ReaNinja 5 жыл бұрын
Wow glad to know that Ruby! Good luck on your training. 😊
@ivypagdato1148
@ivypagdato1148 4 жыл бұрын
How are you now ? Did you pass ?
@hazelcruz448
@hazelcruz448 4 жыл бұрын
I'm supposed to have my first class on 14, however, I need to do something important. I'm free any day but 14 🥺😳
@arwen9304
@arwen9304 4 жыл бұрын
Tomorrow it's my first day of training, I'm kinda nervous
@richojamessarita6370
@richojamessarita6370 4 жыл бұрын
Im just passed my application in applying as a call center agent on an retail account. And my training will be on end of July and I am a first timer. Hopefully these videos can help me a lot. 😊❤ thank you so much!
@kryceksangel
@kryceksangel 4 жыл бұрын
I once so was nervous about the tests that my trainer told me to go play Mario Kart (it was Nintendo training almost 10 years ago) I was one of the people who got it but it's still nerve wracking. I aced it btw
@monoreum
@monoreum 5 жыл бұрын
Hi Ms Rea, I started training a month ago and we're already in the second phase of training where we would take live calls already. Its really frustrating on my part because I tend to get tense when a call is incoming that I freeze and would take a short pause to give a response which resulted to an irate customer and because of that I became too hard on myself. I just need to let it out here. Starting to watch your videos and hopefully I could apply it while I'm on training. Hopefully everything will go well. 🙏 God bless po! More power 👍✨
@ReaNinja
@ReaNinja 5 жыл бұрын
It's good that you acknowledge and accept what's happening. That's the point where you start moving forward and act on your weaknesses. Wish you all the best with your work! You will overcome those first month jitters soon..🙂
@crochetwithfelicity1702
@crochetwithfelicity1702 4 жыл бұрын
Thank you! Tomorrow is my first day in online training and I am a newbie in call center industry, this gave me a boost!
@abigailjoycepulvera330
@abigailjoycepulvera330 5 жыл бұрын
Hi madam. I just want to ask if you have any product training videos? I just need some knowledge or information about that. I am currently in training and my next training is about Product training. I am new in the call center industry. I am currently a student.
@ReaNinja
@ReaNinja 5 жыл бұрын
No I don't make product training videos because those are very account-specific and each account is different. I do have sample mock call videos. You may check them on my home page. 🙂
@paulinebernadettesaberola6977
@paulinebernadettesaberola6977 6 жыл бұрын
I love your vids. This is very helpful for us, virgins of BPO hahaha. This enlightened me. Keep it up!
@ReaNinja
@ReaNinja 6 жыл бұрын
Thanks Pauline! 😂 Glad to help!
@shanedolor9865
@shanedolor9865 5 жыл бұрын
I'm going to start my training on Wednesday in Teletech. I'll handle retail account. Thanks for the tiiiips! Thumbs up! :)
@ReaNinja
@ReaNinja 5 жыл бұрын
You're welcome. Good luck! ❤
@juliaduu5255
@juliaduu5255 4 жыл бұрын
hii!! I know this comment was sent a year ago but I start training at Teletech next week and I'm really scared hahaha. What is it like? hehehhe.
@anemari5809
@anemari5809 3 жыл бұрын
@@juliaduu5255 How's the training po hehe
@dabbahsarr1401
@dabbahsarr1401 5 жыл бұрын
Thanks u dear it is helping me alot God bless you
@ReaNinja
@ReaNinja 5 жыл бұрын
Good to know that ❤
@sheenajaneubaldo2044
@sheenajaneubaldo2044 6 жыл бұрын
Thanks for this. Im glad to watch your videos. Im going to start my training by next week.
@ReaNinja
@ReaNinja 6 жыл бұрын
Sheena Jane Ubaldo Welcome and good luck on your training! 💗
@ovetoolij9956
@ovetoolij9956 5 жыл бұрын
I got hired and ill start my training this morning but I really think I lack a lot of English skills... Everyone is telling me that I'm good but I don't feel that way and I don't have customer service experience so I'm nervous and i feel insecure about my own skills :( native English speakers speak so fast
@marikyatxoxoxo8920
@marikyatxoxoxo8920 3 жыл бұрын
Tomorrow is my first virtual training. Im so nervous hahahah. Thanks for this ❤️ i hope i passed the training
@raileydelapena3301
@raileydelapena3301 5 жыл бұрын
Hi ms.rea,san po kayo bpo company trainor!?.. I love your videos most of all the mock calls...takot po kasi ako sa part na yun..kaya siguro di ako makapasa dun.
@ReaNinja
@ReaNinja 5 жыл бұрын
Homebased na ako ngayon. Face your fear. Part kasi talaga ng magiging work mo ang mock call.
@jemaralpuerto4435
@jemaralpuerto4435 5 жыл бұрын
Thank you for the tips mam! How long the training will last? I'm a newly hired mam and they just gave me a seasonal account. Excited ako na my halong kaba 1st time ko po magwork sa call center 😊
@ReaNinja
@ReaNinja 5 жыл бұрын
Depende sa acct nyo ang training. Pero since seasonal ka, maikli lang yan. Maybe 1-2 weeks or even shorter.
@jemaralpuerto4435
@jemaralpuerto4435 5 жыл бұрын
Ok po mam thank u! Possible kayang maging regular kmi kahit seasonal account lng kami?
@ReaNinja
@ReaNinja 5 жыл бұрын
@@jemaralpuerto4435 Possible naman. Most likely ililipat kayo ng other accounts after.
@jemaralpuerto4435
@jemaralpuerto4435 5 жыл бұрын
Tlga mam? Cge po thank u for that info! Godbless po Ms. Rhea! 😊
@baladevdascanedo9363
@baladevdascanedo9363 4 жыл бұрын
Im on training right now , and since were on virtual training via zoom its so hard for to catch up ( by the its my first time in bpo company ) and its always cutting in and out here in my end due to a bad signal and i dont know where or what is our trainer is talking about , and i dont know what to do thank you so much hope you can read this miss rea , Godbless
@JohnEdwinRuiz
@JohnEdwinRuiz 6 жыл бұрын
Thankyou for giving me some tips that might help me on my training. Omygosh 🙌💕 Tysm.
@ReaNinja
@ReaNinja 6 жыл бұрын
John Edwin Ruiz You're welcome! 💗 I'm glad to help and good luck on your training John!
@gabriellesantillan4931
@gabriellesantillan4931 5 жыл бұрын
Thankyou for this video Ma'am. 😊 I will be signing my contract any time this week on a BPO company. Thank you for giving us tips om what to do. 😊
@jhimibale5579
@jhimibale5579 4 жыл бұрын
Hi Maam Thankyou for making a lot of videos on giving tips to us . We are very curious on what will going to happen when it comes to the Call center training , by the way i just got hired and this is my first time in BPO industry , my training will be next week and Im very nervous and excited hehehe . im looking forward to improve my english communications skills and i always watching a lot of videos of yours and its very helpfull .
@rhionaldoza1437
@rhionaldoza1437 5 жыл бұрын
Hi Ms. Rhea, my call center training will be on sept. 16 with concentrix under siriusxm account.. Im so nervous. Been watching your videos for tips.
@fymdy8946
@fymdy8946 5 жыл бұрын
I know how it feels. Hehe. Same Company Here!
@MichelleLibantino
@MichelleLibantino 2 жыл бұрын
im a newbie or tinatawag nila na Virgin. 😅 Nag karoon kasi kami last week ng Show Up which is the my trainer will act as customer and me as agent. I got a low score on it because i experience a mental block situation. But i know how to navigate the system, and the problem is nawawala yung mga gusto ko sabihin and yung proper way kung paano ko sasabihin sa customer. Suggestions lang po, ano po kaya iba pang way when it comes to telco account na mga sentences na pwede gamitin para atleast may clue ako na kahit mawala sa isip ko lahat ng suggestions eh may mga hint pa din ako magagamit. Thank you!!!
@dadangganda5504
@dadangganda5504 4 жыл бұрын
I have my training tonight, wish me luck guys ♥️ and btw thank you Ms. Rea you're a big help for us beginners. 😘🤗
@ReaNinja
@ReaNinja 4 жыл бұрын
All the best!
@joshborja507
@joshborja507 5 жыл бұрын
ask kulang po. kase hind aku nakapasa sa final interview kase marami akung maling grammar pagdating sa out of box question...peru inoffer nila aku na mag undergo training para sa english profiency....peru inaaccept ku naman..per tanung dun..once na naka undergo ka ng training nila..tendensy ba na tuloy tuloy kanaba duon?
@ReaNinja
@ReaNinja 5 жыл бұрын
Hi Jossel. Most likely meron pang another set of interview bago ka ma-hire. You still need to pass the interviews.
@joshborja507
@joshborja507 5 жыл бұрын
@@ReaNinja ahhh okok..Thanks
@charmainehurboda4035
@charmainehurboda4035 5 жыл бұрын
Thank you . .for the knowledge that you shared☺️☺️GOD BLESSED
@kasangkaptv1190
@kasangkaptv1190 4 жыл бұрын
Thank you for sharing your knowledge with us it help me a lot by watching and learn all your videos.. Its my training on Monday and its my first time as a call center agent and I'm glad that I have pass final interview and proceed on training... I'm writing It down some of the important information that will help me a lot,... Thank you Ms. Rhea Godbless..
@ReaNinja
@ReaNinja 4 жыл бұрын
You're welcome. Good luck ❤
@peachesandcream6050
@peachesandcream6050 4 жыл бұрын
I will be signing my contract today.. Please pray for me.
@zaihide1319
@zaihide1319 6 жыл бұрын
Gotta start training next week! Thanks so much for the tips! Love ur videos.. ❤
@ReaNinja
@ReaNinja 6 жыл бұрын
Zai Hide Welcome and thanks for watching. 😃 Good luck on your training! 💗
@carolenehzli2106
@carolenehzli2106 3 жыл бұрын
I've been into training for about 2 weeks now, but I'm still so nervous and couldn't able to speak up during the mock calls Hmm... This is stressful
@rebeccaseledio998
@rebeccaseledio998 4 жыл бұрын
Thank youuu kaau s imo mga blogs te .😘 Nakapasar judko s Teleperformance dris Manila . No BPO experience here 🖐️
@ReaNinja
@ReaNinja 4 жыл бұрын
Congrats Rebecca ❤🙏🏼
@rebeccaseledio998
@rebeccaseledio998 4 жыл бұрын
Thank you te . 😘 Medical na tomorrow . . . Training na gyud next week .
@kokobautista3682
@kokobautista3682 5 жыл бұрын
Hi anyone Here on bissell account haha :). Any tips guyz ?
@kelsymccarty4657
@kelsymccarty4657 4 жыл бұрын
I'm Just so nervous about taking calls and not fumbling and being watched while I take my first few calls..
@krisyuriko9806
@krisyuriko9806 3 жыл бұрын
Thank you for this tip im sure it will helps me alot...tomorrow is my training , and i make sure that i will use all this tips...thank u for this..kudos for this...keep safe
@sarahymaldonado71
@sarahymaldonado71 6 жыл бұрын
Training isn't too complicated as the transition part or nesting , whatever you call it. Don't get nervous.
@gotsm9959
@gotsm9959 2 жыл бұрын
Well you basically need nerves off steel and you got to use arm statements like I understood your frustration and I will be everything I can to resolve your problem. This is especially true in a rentention department which is basically a customer service escalation department. If you are a customer it helps but it you are B2B SDR or a customer success CRM then it can hard to interact with the customer especially in rentention. I worked in residential retention and my best chance in hell was to flatter the customer otherwise the customer saw me the same way teenagers view mall cops.
@melaniepepito1885
@melaniepepito1885 3 жыл бұрын
Pleasee help me , the interviewer told me that for endorse Napo ako . Ask lang po ano gagawin sa endorse account ? This is my first Call Center apply😅
@ReaNinja
@ReaNinja 3 жыл бұрын
Saan po ieendorse? 😊
@harrysantiago5207
@harrysantiago5207 Жыл бұрын
@@ReaNinja ilan days pontraining pag di seasonal
@christianmulenga2436
@christianmulenga2436 4 жыл бұрын
Hello I just got selected for a call center agent job,so how start the training on Monday, let's these tips will help me make it on this training.
@nataliadiego8087
@nataliadiego8087 5 жыл бұрын
I'm watching your videos because my training will start on next week thursday. My account is a International Health Care Insurance. And I don't have any BPO experience so I hope I could pass it! 😊
@ReaNinja
@ReaNinja 5 жыл бұрын
Good luck with your training Natalia. 😊
@sharlenobial8884
@sharlenobial8884 5 жыл бұрын
we are the same account. how is your account handling right now?.
@psychopaulo4285
@psychopaulo4285 4 жыл бұрын
I got my J.O earlier today and I will be starting my training on Monday. This will help me a lot. Thank you Maam Rea 🥰
@ReaNinja
@ReaNinja 4 жыл бұрын
Happy for you 🤗 Stay safe ❤🙏🏼
@rosariowendella.7695
@rosariowendella.7695 3 жыл бұрын
Helloooo👋 I will spend my time watching this video in order for me to pass my call center training this coming 13th of September.
@ReaNinja
@ReaNinja 3 жыл бұрын
all the best Wendell :)
@alyanavlogs1418
@alyanavlogs1418 2 жыл бұрын
On November 14 will be my Training. HOPE I WILL PASS
@martaldrinmartinez7872
@martaldrinmartinez7872 4 жыл бұрын
Im always watching all your videos and leave it a thumbs up 😉 Im preparing myself for my training tomorrow please help me😅 Hope I pass it😊 by the way thanks for all of the tips and knowledge 😉❤️
@ReaNinja
@ReaNinja 4 жыл бұрын
All the best ❤
@animenine6990
@animenine6990 5 жыл бұрын
My contract got terminated on my 4th day of training because i didn't got a passing score on the mockcall training exam, I just want to ask what can I do about? Can I apply to another company without worrying about it? And should I include it on my resume? Btw your videos are really helpful.
@ReaNinja
@ReaNinja 5 жыл бұрын
Since it's just 4 days, you don't have to include it anymore.
@animenine6990
@animenine6990 5 жыл бұрын
@@ReaNinja what about the pay of those 4 days can i still get it?
@leonardsebastian7629
@leonardsebastian7629 5 жыл бұрын
Ouch...
@Thebestpunk
@Thebestpunk 3 жыл бұрын
I have training this monday, wish me luck
@janearquio9985
@janearquio9985 5 жыл бұрын
Had my first cal and it was so bad. Idunno what to do. Handling time palang ekis na
@ReaNinja
@ReaNinja 5 жыл бұрын
First call pa lang yon. Don't be too hard on yourself. 😊
@markjosephboco542
@markjosephboco542 5 жыл бұрын
your channel is awesome. my only comment is that you should get a mic in order for us to hear you clearly ;) Thanks for all of your videos it helps me a lot as a newbie :)
@ReaNinja
@ReaNinja 5 жыл бұрын
Thank you Mark. Appreciate your feedback. This was one of my earliest videos. Not sure if my audio improved now. Hope it did. Hehe i do use a mic most of the time now. Thanks for watching!
@expertgamer3666
@expertgamer3666 2 жыл бұрын
i am afraid because i think i am not up to scratch and also i am afraid of making mistakes because i am usually a person who finds it difficult to learn and also i think that i don't deserve this i am good i am top of my classes but when it comes to this i fail
@judecamano9034
@judecamano9034 3 жыл бұрын
Tomorrow is my first day on my virtual training and this will be also my first time in BPO . I always watching your videos , it helps me a lot. I am able to learn and gather ideas and tips on how working on a BPO. Thank you so muchh. 🙂☺️
@josemontoya24
@josemontoya24 5 жыл бұрын
Thanks Ninja this is so useful for me. God bless you.
@ReaNinja
@ReaNinja 5 жыл бұрын
Glad to know it helps! ❤
@shainadonan2497
@shainadonan2497 2 жыл бұрын
it's my one week training but still nervous everyday huhuhu. Like im feel so dumb 😭
@dailyjean7785
@dailyjean7785 Жыл бұрын
I missed my first day of training today due to conflicts. Hope my application is still up. *cross fingers*
@markanthonysalvador1526
@markanthonysalvador1526 4 жыл бұрын
Thanks dear for giving us idea on how call center training go about.
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