Call Center Training: How to Handle Information Overload

[@ReaNinja]

⭐️ How do you handle information overload? Any other tips? Feel free to comment below. :)

[@chariesestrella9588]

Hi ma'am. I'm a subscriber for 2 months already. I got my JO for technical account. I don't have any knowledge about trouble shooting or anything about technical. Tips on what to do po?Thankyou in advance

[@markbrad123]

I used to email my notes to myself , so I could look them up easy. You have always got notes then no matter what computer you are on . When in training, the trainer to speed things up may put the work across as just a solo form filling exercise, but you have to imagine a caller on the other side as you are form filling. It is easier to remember stuff in context of you talking to a customer.

[@yhanicachung6811]

im still in the product training.we are not allowed to bring notes or pen so information overload is our struggle.we really have zero idea.

[@johnprok89]

I remain call, imitate the trainer's mouth with my lips while he/she is talking, stay present, ignore unhelpful thoughts, tell myself that I am not alone going through this, that I am doing this to move forward. These ways I understand better what I hear and am able to follow the trainer's syllogism. When I don't think that things will get worse, I have space to receive more information. I believe that since it is a company's procedure to train a way, that way works.

[@tatsiya]

Wow, i like that you step outside instead of staying in your room. Sometimes, staying in your room can make it boring. Overall, All your tips is useful. Thumbs up.

[@phosgeneblack4995]

I've been watching your videos miss and as a call center trainee, i find your contents very helpful.

[@ReaNinja]

Thanks for watching. Glad to help! ❤

[@angelbuenavente9164]

hello, im a call center trainee. thank you for the tips.

[@ReaNinja]

Angel Buenavente Welcome Angel. Thanks for watching. 💕

[@elsarosales573]

Excellent video!! I will share it because this will be really helpful for others

[@maicasantos5046]

I enjoy watching your video because i really like the way how you share your knowledge about talking English. You often made you content complete and clear discussion about the topics thank you. NEXT time ill try all my best to practice speaking English..

[@ReaNinja]

Thanks for your kind words, Maica ❤❤

[@shindigrodriguez4860]

is non voice acct more easier for a fresher?

[@markjhunemagdamit6729]

i think we just have to write down notes which are only important but i'm not saying others were not .. Its just more important to remember things that you could essentially use in the future

[@ReaNinja]

mark jhune Yes. For me, it's easier to remember if I have notes. But I get too distracted if my notes are not arranged or organized. 😄

[@karlbonacua4368]

mark jhune we cant right notes in my account haha

[@samanthak.2706]

man, this is definitely how it'd work for me. i wish i could do this, but the company doesn't allow notebooks nor pens during training. and the notes bloc in my outlook can't be accessed after office hours, so i can't really review them in my own time either ;____;

[@psalmsin5271]

Thank you for sharing! 💗

[@jaymin9342]

Hi can u please do a tips on how to handle situations where the callers are hard to deal with? With example scenarios or anything that could help us. Thanku

[@ReaNinja]

You may check this for now kzbin.info/aero/PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6 I'll add more soon. Thanks!

[@ricafernandez9669]

I am struggling with my training now..

[@cherryfeebalanghig1985]

It is very helpful when I'm applying the call center I hope that I will use it when I get hired.

[@luismarioXD]

Thank you. •Take notes. •Make an estrategy of study (tu organize the notes). •To ask the trainer the indispensable concepts. •To learn to use the knowledge base.

[@kimlala331]

Thank you so much 😘

[@ReaNinja]

I'm delighted! 😃 You're welcome. 🙏

[@annejeon1562]

It's really hard to learn everything when you're not allowed to bring pens and papers. My brain is about to explode 😪

[@ReaNinja]

Yes notepad is life 🙂

[@unboxingjob]

notepad is not allowed in us :( @@ReaNinja

[@ReaNinja]

How do you take notes? Not allowed too?

[@unboxingjob]

@@ReaNinja Hi sorry for the very late reply. Yes not allowed too. We document take notes on the costumers concern but after the call and everything will end and disappear (of course we have to save the info right after the call) No notes :(

[@maicasantos5046]

How about taking note on phone is it advisable?

[@shindigrodriguez4860]

i wish to have a brain like a call center agent..they r focused and smart

[@Gabriel_Obi]

I'm in Nigeria and your tips and suggestions work perfectly here too! Thanks Ninja!🇳🇬🇳🇬🇳🇬

[@xfemaleeaglex4844]

Thank you :)

[@ReaNinja]

x femaleeagle x Welcome! 💗

[@vanessabasadre750]

Yes its true.. Thanks for the information ms. Rea.. Salamat kaayu. 😊

[@ReaNinja]

You're welcome! 💞

[@CarlosMartinez-gz5xm]

It's good to know these tips but in my latest call center experience in 2021 I felt really stressed out. I felt like afraid and also like I could not find the right tool to take the call and I also felt like nerve sparks every time I heard I had an incoming call in the AVAYA. Do you think I should get professional help before applying again? I'd appreciate your opinion so much and have a nice day.

[@riccabrizo4263]

hi po sana po masagit nyo question kopo. hehe Pano po yun, di kami allowed na may dalang ballpen and paper inside the training room, also phone bawal din po, paano po kami matututo without notes? Thanks po sa pagsagot 💕

[@ReaNinja]

Are you already using a computer in the training room? If yes, then you can use the notepad or wordpad on your computer.

[@nelliejoygaringo9454]

Thanks po maam rhea ♥ tanong ko lang po, saan kayo bumili ng mga shirts nyo na sinusuot mo sa mga vids mo? Like that shirt you're wearing now. Cute kasi 😍 i know! Im just curious 🤣 Godbless!

[@ReaNinja]

Welcome Nellie! ❤ Yung shirts either Penshoppe, SM Woman, or in Gaisano dept store lang. Hehe I love statement shirts. 😊

[@sherwinpaulmagnaye6074]

Hi Ms. Rea I'm scheduled to undergo my training nx week. Please Give some advice im not really good in using a computer im a newbie thanks 😊

[@shindigrodriguez4860]

me too..😢

[@tophietan5204]

Hi can you videos of cisco tutorials, you know using the softphone and the other softphone that opened up like an IE or something. Thanks

[@ReaNinja]

Sorry, I don't have the resources for it at the moment.

[@strictlysmart7132]

I love u Rhea idk why