Cannibalistic .41 Mag Blackhawk/ Ruger customer service

[@kenm8376]

Ruger is top notch. I bought a Vaquero in 45 Colt at the Wanamaker's gun show. Something was wrong with it in the if you didn't put the cylinder pin in exactly right, the cylinder wouldn't turn. And firing medium loads would make the pin back out. I called Ruger and the gal sent me a new cylinder pin and she added the takedown button assembly for good measure. I've probably burned 500 rounds through it since and it's still going strong. RUGER ROCKS!!!

[@plowboysghost]

That's absolutely Tier I service.

[@JamesHerbert-k8b]

Ruger is a good company. I have the same Blackhawk in 45 colt and love it. I reload so I can load my 45 Colt up to 44 Magnum specs and with the 45 it has a higher sectional density. I have also purchased 45 Colt Deer grenades from Buffalo Bore and some +P Underwood ammo. When I want to do some plinking I use my cowboy action loads and when the season is open and if I can get a tag I can deer hunt. Like you have said before it is very versatile cartridge. Nice video I'm glad Ruger came through for you.

[@plowboysghost]

Thank you

[@WeTheArmed]

I also have a few decades of Ruger purchases behind me. I’ve never received an incomplete firearm, nor have I ever had to use their customer service. I’d say that’s a pretty good track record in my opinion. If I had received that exact Blackhawk, I wouldn’t be upset about it either. It looks fantastic from my house, and I look forward to seeing it toss some lead!

[@plowboysghost]

Thank you. I emptied one cylinder full offhand at about 10 yards this afternoon just to see that it worked and get an idea how far from the sights it's hitting before I zero it. I wasn't far off, at all. Shoots great.

[@sharpandloud3422]

He didn’t buy the gun from Ruger

[@greybeard277]

Good to see 41 on the market. I have had a positive experience with Ruger customer service as well on a 1911. Had to send it in but got it back in reasonable time and fixed up right. Hope you add to the tasty freezer stock.

[@plowboysghost]

Thank you, sir.

[@ricktaylor5744]

Thanks for the video. I have had several Ruger guns over the years and only once did I need to get in touch with their customer service department. And I was very satisfied with the good service they sent me a replacement mag. With no hassle.

[@plowboysghost]

That sounds like Ruger, alright 😎👍

[@randyblackburn9765]

Always loved ruger single action . 4 5/8 barrel is my favorite, bought at auction an 09 44 spc flattop new on box $450 , thought it was a steal

[@ArmeroPR]

I just purchased a Super Blackhawk in 44 mag and was not happy with the recoil shield area Ruger left rough at the factory and it was missing 2 screws in the grip frame. I sent it back to Ruger and I had the entire gun polished, reblued and reworked. They’re fantastic when it comes to service. Less than a week turnaround time

[@bruceruzicka6089]

I remember reading that Elmer Keith endorsed the old .41 special as a good self defense load. Keith said .41 special was a superior cartridge to .38 special.

[@TheHappy2cu]

I love Ruger's single action's. But they really do need to get on top of their quality control. Two friends of mine had to send their Bisley's back. It was the grip gap you were talking about. To Ruger's credit they did in fact take care of the problem. Great video. Thanks for your time and effort in putting these together.

[@plowboysghost]

Thank YOU.

[@mikewilson8708]

I had a SP101 in 327 Federal that had issues with cocking. Sent it to Ruger. Manager called me and advised me that it was FUBAR from front to back and would I mind if they sent me a new gun off the assembly line. No. Excellent service.

[@plowboysghost]

That's how it's done. Any company can goof a product, here and there. It's about how they make it right...and they took care of you 🍻

[@marcthomas2482]

Congrats on the NEW .41 magnum Blackhawk! That is good news on the spigot! I'd have done exactly what you did, cannibalism and all. Maybe you need a crossdraw holster for it like I made for my 45Colt Cattleman? 😁

[@plowboysghost]

Thanks. I've got it riding in my Triple K Lightning 440 for my 5.5" BH right now...but I want one that fits this better, no doubt.

[@erikmuth4496]

4 5/8” is the best way to go. Beautiful piece!

[@theoriginalOSOK]

Plowboy, you will appreciate this: I just won a Gunbroker auction for a Ruger Blackhawk 44 Magnum flat top made in 1956. Yes, as I had your vid here running. It has a 6.5" barrel. It's in vg condition with some normal wear as one would expect. The grips are replacement synthetic mother of pearl which actually look pretty nice, but I'm going to get some new grips for it regardless. The price is much less than I expected it to go for - between $500 and $600. Yeah. Get this - the serial number is 4XXX. First year production. I am still a little stupefied that I was able to find this and win an auction on Gunbroker of all places... You can't buy a good used new model Blackhawk for anywhere near that. I am really pleased and can't wait to get my mitts on it. As to your situation - that is just weird. How does that even happen? Glad you are getting it worked out and congrats on YOUR new Ruger!

[@500mos]

I picked up a new 7 1/2 blackhawk in 30 carbine in nov. I used to have one in the late 1980s and hunted with it. I traded it years ago in the 90s The new one I have is dead on it is a shooter I am so happy with it.

[@plowboysghost]

Awesome!

[@timberdrifter8225]

That's wild that it would make it out of the factory missing those parts. Glad its being taken care of. Ive had a couple rugers with very noticeably canted front sights. I should have noticed when I bought the guns but didn't. Ruger took care of it. About 6 weeks each. Also they have sent me parts for free that i lost while disassembling a single six in the field. The person on the phone even laughed and guessed what parts I lost. Guess im not the only one.

[@plowboysghost]

Excellent customer service, in my estimation. I just got a tracking number through FedEx for my Ruger parts, so they're on the ball.....all this going down yesterday afternoon.

[@americanpatriot477]

Don’t feel bad, I just bought a 4 5/8 stainless Super Blackhawk. The grips on it looked like a 3 year old installed them. But that wasn’t the worst part. I went and shot it. I was having trouble getting it to stay sighted in It would group where I was shooting them the next group would be further to the right. I would move the sight and it would hit where it should for a round or two. I would repeat the sight adjustment and it would do the same thing for a round or two then. Start hitting to the right. That’s when my son noticed that the front sight was leaning to the right. The more we shot it the more it leaned to the right. I called Ruger and was advised to stop shooting it because the barrel was loose and I needed to send it back for repair. They told care of it in recorded time and even replaced the poor fitting grips.

[@plowboysghost]

Bam! Sucks to have a problem, but Ruger is top notch in straightening out issues.

[@ilikejelloyay208]

My experience with Ruger’s customer service is that they are absolutely outstanding. I have a single-six convertible revolver that I bought new in 2006, shot the piss out of it. While I didn’t abuse it, I certainly didn’t baby it other than cleaning it after every use. Fast forward to last year, suddenly was not accurate and thought I felt it spit. I contacted Ruger asking them for any recommended gunsmiths in my area. I told them the preferred ammo I use in it, and how it was suddenly erratic. They suggested that I send it in (my local gun store sent it for me). Three weeks later the store calls and says “the gun is ready.” I assumed they meant that it was back with a list of repair recommendations. I got there and it was completely fixed and rebuilt. New cylinders, new barrel, new ejector rod housing, reblued, and internals checked out and adjusted where needed. It looked like a brand new gun (kinda was). Expecting a hefty bill, I grab my wallet and ask how much… $0.00 dollars. Didn’t even charge for shipping. I decided to buy a Ruger Wrangler as my beater 22 out of gratitude a couple weeks later. Also, I have a P95. The old recoil spring assembly were held on by a C-clip. Mine lost the C-clip. I called them to ask if they had any more. They said no, but asked for my address. They said they might have something I could use. A couple days later a get a brand new recoil spring assembly in the mail, a next gen version that eliminated the need for the C-clip. No charge. They’re incredible.

[@kevinward8915]

Have only had to use Ruger customer service a few times and they have always been great.

[@plowboysghost]

Glad to hear that 🍻

[@Skaramine]

You're a .41 Remington Magnum guy. I knew that I liked you.

[@JWheeler331]

Ruger has always had top notch customer service. I have only had to use it once. I bought a 20 year old Mini-14 from them about 20 years ago used in a pawn shop. Turns out it was missing some parts and they sent them to me no questions asked and even a new manual. I have always been a fan of Ruger guns and know they stand by their product. That said, crazy those were missing. I won’t comment on you not noticing cause I have been there before. So excited about the product that I overlooked things I shouldn’t have.

[@plowboysghost]

😁....yep. My not seeing that was insult on top of injury. Oh well....if that's the worst of my mess ups, I'm doing alright..

[@Chevrolet1994]

Rugers customer service is top notch!! They have helped me a couple times ,with 110% satisfaction! I own a few Rugers now! Sweeeet looking hole puncher you got there..

[@plowboysghost]

Thanks 👍

[@caremedjonathans]

Love my Ruger Blackhawk! By chance, have you been back to look at the GB listing to see if the parts were missing in the photos?

[@plowboysghost]

It was a stock photo from what looks like Rugers website.

[@kylewood8327]

Nice looking Blackhawk, glad to know Ruger has your back. Great video 👍🏻

[@plowboysghost]

Thank you.

[@robertdunbar5854]

I have a blue 41 mag Blackhawk 6.5" bbl. It has the internal lock located within the grip frame. Suckin. I broke the hammer strut trying to change the strut spring which was different than other Blackhawk s because of the internal lock. My dumbass fault. That particular hammer strut was impossible to find. Tried everything I knew. Revolver was useless at this point, soooo I got hold of Ruger customer service and explained what I did. They had me send it in and they took care of the issue not costing me a dime. Best customer service on anything I've ever bought. I now have about 16 Ruger made handguns and rifles.

[@plowboysghost]

Hard to beat that!

[@toddreeder3082]

I just ordered a Ruger SR1911 I'm excited never owned one from Ruger so anyone with any insight or prior experience from yall thanks Nice piece brother 👍 what a beauty she is😊

[@plowboysghost]

Thank you.

[@dougrogers835]

I agree that things can go sideways at times with any company, and glad they did right by you , but the fact a new gun was shipped out missing parts seems impossible. I've had new guns that would not even fire from the S&W Performance Center, but at least it had all the parts.

[@plowboysghost]

I was quite surprised, myself.

[@DarksideDGM]

I sent my GP-100 357 mag back to Ruger a couple years back. It was repaired and returned perfectly, no charge. However I sent a 22 Mag/22 LR single action EAA back cause it wouldn’t lock up. Had to pay $60 to send it, they sent it back with the problem still there. Love Ruger, EAA not so much.

[@plowboysghost]

Heard that!

[@rjoetting7594]

I've always had good luck with Ruger revolvers, and luckily, I never had to contact them. But it's good to know that if something happens that they support their products. My favorite Ruger is a New Model Blackhawk flat-top 41 magnum 6.5" barrel. 300 were special ordered by Williams shooter supply, 191 in the 6.5" and 109 in 4 5/8" barrels. Got in a trade at a gun show from a gentleman who didn't like the recoil, I'm assuming that he didn't have much experience with magnum revolvers. But I've been shooting heavy 45 colt and 454 casull for years, and the 41 is a pleasure to shoot and very accurate. Thanks for sharing your experience with Ruger. I'll mention that I've been shooting Rugers since I was a teenager, and next month, I'll be 61 so that is a pretty good track record with Ruger revolvers.

[@shawncampbell3191]

Glad to hear it all worked out for you and that Ruger is making the .41 magnum Blackhawk again.

[@plowboysghost]

Thanks

[@darrellfilyaw7255]

In muscle Shoals, there is a store that has a 41 mag 16 inch Henry I think you would be interested in

[@plowboysghost]

Cool. I'm over my limit on buying for awhile, though. 😁

[@terrydallenbach6495]

Just bought my Ruger Blackhawk in 41 magnum off gun broker a new one also very happy with it a great shooter I would have been very disappointed if mine came like yours. Glad it worked out

[@plowboysghost]

It'll all work out. Thanks...and congratulations.

[@wilmamcdermott3065]

I like the checkered grips from eagle grips that's what I put on my 454casull

[@plowboysghost]

Nice.

[@jeremyp2295]

I love ruger. I have never heard of anything coming incomplete. I have dealt with their customer service and they are great. I might have to save my lunch money for one. A bisley grip might be what I need.

[@plowboysghost]

I highly recommend them..and this gun.

[@Erik_m509]

.41 mag Blackhawks are awesome. Back in the 90’s I snagged a used 6 1/2” unconverted Old Model.41 Blackhawk for $225 from a guy who had to pay some bills. Super accurate gun too.

[@bertkilborne6464]

Ruger did me right on a .41 Super Blackhawk. It's a SBH Hunter that's a Distributor Special But - it arrived defective, and I'm absolutely sure that it was NOT a mistake , because on an assembly line, a worker can't put that many culled parts on a gun without doing it deliberately. 50% of the parts of that gun were defective in some way Including chatter marks in the rifling.. And I had no choice other than to return it. They had to replace the gun because it couldn't be repaired. It took months because it's a Distributor limited run custom And they offered to replace it with a different model, but I opted to wait. So, they sent me a gun that's probably a bit better than what typically comes out of the factory.. I'm very happy with it.

[@richdoherty64]

I just bought a new Super Blackhawk 44mag 4 5/8" stainless. I ordered a set of custom grips from Chigs grips.

[@plowboysghost]

Sweet. Congrats 🍻

[@Ammo08]

I'm on my second Ruger BH in 41 Magnum...I actually carry mine quite often and I reload the Hell out of that round. I have Altamont ivory like grips on mine with a Lone Star medallion...

[@plowboysghost]

I've carried this one almost every day since I got it....varying handloaded ammo to suit my intended purpose and environment.

[@redoctober2171]

I know u love that 41 mag & so do I very much so.......! I had a chance to buy one about 10-12 yrs ago from a guy who was st a low point in life or jus frickin stupid.......! But any how so I paid 150$ for the Blackhawk. 6 1\2 " barrel & he threw in a Navy black powder 36 cal. Since then I've acquired a 44 mag , 357 3 screw Blackhawk as well. Buy the way I have 2 single sixes ( 3 screws) & 44 mag Ruger carbine, so yeah I got a thing for ruger as well, jus wanted to share! Those grips r awesome, might have to get pair one day! Keep bringing the vids my friend!

[@chuckventers2273]

How does the weight of that 41 compare to some of those colt clones you have ruger has it listed at 38 ounces if I’m not mistaken

[@plowboysghost]

To me...it's not heavy at all. Of course the 4-3/4" Colt SAA clone in .45 Colt is lighter, but neither are heavy...and both are relatively quick handling/pointing.

[@scottzipperer6146]

I bought a ruger in41 mag paid 200.00 and 44mag paid 180.00 from a pawn shop in Alabama about 10 years ago

[@plowboysghost]

Stole them! ...heheh

[@LaTaureau]

GOT SAME MODEL IN 1980 A BACK UP TO MY MODEL 58. BIUT I WAS. VERY HAPPY WITH M58

[@plowboysghost]

I would be, too 😁👍

[@jeffryrichardson9105]

I’m impressed. The parts are totally interchangeable. That’s very cool. good to know! 👍🏽😀❤️🇺🇸

[@plowboysghost]

Real easy

[@codaktakman7636]

Cool love to see good service from a Firearms company, I'd like to have a Blackhawk in 357 magnum myself to go with my Rossi 92 and at least try to play a woodsman cowboy.

[@plowboysghost]

Might as well go for it😁👍

[@psychobilly4162]

Don't kick yourself too hard. I understand the excitement and accidentally missing things (I'm shocked they omitted the ejector rod and shroud at the factory since they test fire them). I'm glad Ruger took care of you.

[@gunsnwater2668]

Thank you for pointing out Ruger's inability to fit grips.

[@plowboysghost]

Sad...but true.

[@161Sheriff]

I had one of those back in the 80’s

[@plowboysghost]

🤠👍

[@161Sheriff]

I liked it. But it was snappy with a full house load.

[@plowboysghost]

@@161Sheriff I shot a full load through it yesterday and it sure kicks a LOT less than my BH in .45 Colt with my 315-gr/ 23.5-gr H110 loads does.

[@161Sheriff]

@@plowboysghost those will wake you up!!

[@doranmaxwell1755]

Ruger and I have parted ways. mismatched bore chamber sizes and honestly? the advent of Italian reproductions that are both gorgeous and well made and MUCH more faithful to the original Colt. not to mention the ability to use one piece grips which... to me is essential. Ruger shined on many many customers that had 44-40 guns with .430 bores and .427 chambers.. Not their problem? but... by the same token I have cracked a cyl on a SBH with 50K rounds through it. they replaced it for free and also changed out the ejector rod housing etc... Sooo mixed reviews on their customer service and poor reviews on their build quality. My thinking is that they use worn out tooling a lot of the time.

[@sherwinstaudt1881]

I've been dealing with firearms for years, Ruger is an outstanding company. I would be willing to bet that it had nothing to do with Ruger, somebody down the line when it was shipped decided they needed a rear sight and a injector rod assembly.

[@RBG-tr9ce]

Maybe ammo manufacturers will start producing more 41 mag ammo.

[@plowboysghost]

I'll keep making my own, too.

[@iwsbull1417]

Wow, that is some high praise for the 41 mag when you strip down a 45 Colt to get it into the field. Does the 45 Colt need to get a bit concerned about its position in the pecking order? Good to hear the positive feedback on Rugers customer service as well.

[@plowboysghost]

I had a choice to sell the .45 BH to pay for this .41 BH, but chose to keep both and sell an AR. The .45 is only very temporarily down.

[@carycary5824]

good video and thanks brother!!! Bud Cary.

[@paulfisher4660]

well, i bought me a 7.5 ruger 44 SRH from gun broker. it was a dealer like 30 minutes from my house, oh, 10 years back now i reckon, (ok, i'm english so that may sound kinda odd) anyhows, it shot kinda ok, but there was something a little odd, so the local range too a look and said, yup, your timing is off. so sent it to ruger on their dime. week later, knock at the door, fedex man with a big box from ruger. 'what is this thing that i had to protect with my life, giant paperweight ?' - it looks like a fixed revolver from ruger i said. so yup, ruger and glock, cant beat'em. another story, bought a gp100 357 from a local store. it wouldnt eject 38s even. seemed like the gun had hardly been used, maybe thats why. called ruger, this was last year. same thing, replaced the cylinder free of charge. free shipping to my door. two instances of ruger coming thru.

[@plowboysghost]

That sounds like good service 👍

[@wheelguns4wheelmen802]

I had a company send me a $3,600 custom lever action that was missing a retention screw that held the screw that held the two action arms on the lever together and so the larger screw wiggled right out and the arms and block fell apart. And it had a 58 week lead time. They sent me the screw I needed, but geez. This is worse tho in the sense those are obvious parts to miss.

[@rickykeim2005]

Here in California we have a Roster of Handguns that Dictates which Handguns we can Buy New. it's extremely stupid and I hate it. But Henry's Big Boy Revolver just Made the List. They're expensive at about a 1k but I want one. The Non issue that I have with this is that I have a Special Edition Carbine that's Nickel Plated and The Revolver only comes with a Brass Trigger Guard so Id need to change it out for it to match my Rifle. Im glad Ruger took Care of you. I have never needed to use their Customer Service but I always heard good things.

[@plowboysghost]

Thank you.

[@snappers_antique_firearms]

Wow, I've never seen that happen before. I'm kind of surprised the FFL didn't notice it when they took possession. I know how you feel with Impatience. Finally bought a motorcycle again after 17 years since my last one. Wife won't let me ride it at all until I get my motorcycle license renewed in a few days. It never rains here. We are lucky to get 3 or 4 days of rain a year. Now to my Surprise, we are getting the most rain that i've ever seen since I have lived here. Calling for rain for the next 10 days 😅

[@plowboysghost]

😅 I know what you mean about the rain. I finally got all my parts. Ruger shipped fast but an ice storm and FedEx s usual drag ass made the parts late.

[@snappers_antique_firearms]

@plowboysghost it never fails. Also let me know when that wood gets there. It should get there Tomorrow if I remember right.

[@plowboysghost]

@@snappers_antique_firearms Will do!

[@carycary5824]

I’m going to buy a BHawk .41 mag. Always wanted one. Is it hard to find ammo Plowboy??

[@A.R.American1]

That looks sharp with those grips I lost the rear sight on a super black hawk that I put a scope on. Called riger told them I lost it they sent me 1 for free and got it in 5 days.

[@plowboysghost]

They're awesome 😎

[@LaTaureau]

VERY NICE GRIPS

[@plowboysghost]

Thanks 👍

[@wesleyhalpern184]

I've bought a couple of guns through the same online seller

[@redoctober2171]

Oh buy the way, I jus order 2 of the Taurus deputy's 45 cal. 4 3\4 " from elk county ammo, I hope like he'll those guns r complete although Taurus has great service as well. I've only owned one, a 327 mag. some mfer stole it of my kitchen table while I laid in bed dreamin, don't ask me brother but it did happen!

[@plowboysghost]

Congrats 🍻

[@KennyWhite-r4j]

PBG how did you get interested in 41 cal. ?

[@bettylewis9886]

So they test fired it in the incomplete condition?

[@plowboysghost]

That was my thoughts...🤔

[@mkshffr4936]

Nice kit.

[@plowboysghost]

😁thanks

[@richdoherty64]

I bought a couple handguns from Elk County. Their layaway helps.

[@plowboysghost]

I haven't left them feedback, yet. Not sure that I will because I don't want to praise a shop that sold an incomplete gun, but then I get that they don't open and inspect every gun they sell. Ruger either shipped them an incomplete gun (which Ruger doesn't seem to think they did, but are nonetheless making it right with me), or as Ruger said, someone else took the parts off the gun. Either way, all will be right at no extra cost to me...in a week and a half, or so.

[@richdoherty64]

@plowboysghost from my dealing with them. They seem like good people. I never had a problem. Always got my ammo and guns with no problem. But, not sure if they sold the parts or the gun was returned to them from a buyer and they didn't look it over. Can't see Ruger quality control being that bad. I'll check their reveiws for negative comments.

[@plowboysghost]

@@richdoherty64 I'll likely never know..but I do have a tracking number from Ruger and my parts are supposed to be here next Wednesday. All is well.

[@Dastardly_X]

Congrats 🌟 👍

[@plowboysghost]

Thank you.

[@gvines]

Where are you located in Alabama?

[@sburton223]

I bought my 5.5 inch blackhawk from Elk county arms .

[@DasWaldCafe]

Ruger customer service is top notch.

[@bambamthecamocowboy9037]

👍🏻Plowboy! 👍🏻Ruger! I know your a Billy the Kid Fan, Have you watched any of the Billy the Kid Series, it has 2 seasons, I already on the 2nd season and I 👍🏻Like It!

[@plowboysghost]

Yep. I've watched every available episode as they became available. They played fast and loose with historical accuracy, but it's still good

[@jamesgarland4990]

Holy crap! C'mon Ruger!

[@plowboysghost]

Yep.

[@rogerclark9285]

You may be satisfied but they should have had the parts to you the next day.

[@plowboysghost]

@@rogerclark9285 It all worked out

[@lessage760]

OOPS I WATCHED THE SITE IN FIRST BUT STUFF HAPPENS THANKS FOR SHARING SIR

[@doranmaxwell1755]

I think they rushed out your gun due to demand. that would be fine but sending it out as they did shows that there is some failure in the quality control methods if not complete lack thereof. My 629 is probly my most modern purchase...10-15 years old now... it came with two fired cases. Bet the guy who test fired it would have noticed you issues. way back when guns came with a test target.

[@mausercal65]

Everyone gets took eventually if you keep messing with guns .

[@plowboysghost]

Tis the way things go. At least it's costing me nothing but a week and a half of waiting, or so.

[@KG5SNU]

Ruger buys Marlin to bring back a quality rifle and then at the same time do this kind of stuff…..obviously they are not doing a 100% quality control. This is all about accountability or lack there of on Ruger--there is no way management isn’t aware of these issues.

[@edshultz9760]

I have and there great!!!!

[@classicgunstoday1972]

Wow! Quality control has really slipped in our industries in the world. And...that’s kinda dangerous when it comes to firearms if it involves something with more serious repercussions

[@plowboysghost]

I don't know how this one got out missing a rear sight and ejector assembly. Seems like someone should have saw that.