Canon Livestreaming Solution - Clean HDMI

[@Kratosauron0]

You skipped over the part where you describe how to get that clean HDMI output

[@CanonUSA]

Hello: Not every camera can provide Clean HDMI output. You can find a list of Canon cameras that provide Clean HDMI at the link here: canon.us/cleanhdmi. If your camera supports Clean HDMI, there will be a menu option to select this option. If you are unsure on how to access this, our camera support agents are happy to assist. For support you can log into your My Canon Account and register your product. Here is a link: Canon.us/mcahy Once registered click on your product and then select [Product Support] in the Product Details window You can then choose your preferred method of support such as phone, email or chat. We hope this helps.

[@LucianMihaiPurici]

@@CanonUSA ...or..., you can just make all your DSLR to do that, and that's it... very big problem solved...!!!

[@jamieburgess5701]

@@CanonUSA or just add it to the comments? and video?!

[@retrofritter7439]

@@CanonUSA link is dead

[@MinhCakesOfficial]

@@CanonUSA The link used to work a few days ago, now it leads to a dead end.

[@andax2007]

Remember that NOT having a clean HDMI output in for instance the Canon EOS M50 is not due to technical limitation, but only a board room decision. It is great that the canon webcam utility exists, but it is still an enigma to understand why there still is not an option to remove the focus box from the HDMI output. It is always a bad business decision to deliberately cripple down. You should incentives your sales of more advanced models by adding features, not removing features from lower end models.

[@AnantMall]

thankfully m50 mark II has clean hdmi out.

[@FreshAirRules]

Isn't that focus box removed if the autofocus is disabled? Who needs autofocus when you're sitting at a desk?

[@hsjawanda]

@@FreshAirRules People who aren't statues need autofocus even when sitting down.

[@FreshAirRules]

@@hsjawanda What if the camera is farther away and a telephoto lens is used? I wonder what lens/distance offers the most depth of field?

[@EricMichaelCap]

Too bad 3/5 of my Canon DSLR's (6D, 7D, 60D) DO NOT output Full 1080p HD via HDMI when LiveStreaming, let alone "Clean" HDMI, because Canon crippled them. Perhaps the "New Canon" that's about to go all-out with the R5 can release firmware updates for these older models to allow Full-1080p HD via HDMI. At least my 2 x 80D's work OK, albeit with LCD blackout. Cheers!

[@JohnBaxendale]

Yes, would love to see Canon adding an option into the firmwares on all of their cameras for clean HDMI output, rather than on specific models. The G5X Mkii doesn't have it, for example, whereas the G7X mkiii (I think), does.

[@SaschaPerten]

It´s a Canon and that is the trick They do every thing to kick you in the ass as a canon consumer

[@shawnhank]

LCDs have to be blacked out because you wouldn’t be able to see them anyway with the Mic, HDMI, & USB cables sticking out of the side. Makes me wonder why the heck they don’t put those interfaces on the bottom of the camera. A tripod mount, or plate could get in the way, but what about on the right hand side opposite of where the LCD screen flips open? Of course it would take some re-engineering given all the connections, buttons, etc., but damn, we pay a lot for these devices and I know they sell a metric $hlt ton of them, not to mention all the licensing, etc. they have. Never understood why they won’t just make it “right.” Look at how long it’s taken them to come out with the R5. We’ve been complaining for years and when they finally do it, we forget about all the pain and inconvenience from generations of poorly designed camera bodies.... Rant over.

[@shawnhank]

John Baxendale the 6D MKII has it, but you have the old 1st gen mini usb connector as well. We just can’t win. If I didn’t have so much invested in canon glass... guess I’ll drop more coin on the R5 and be done with it!

[@SamEwenNY]

How did you get rid of the white rectangle when streaming? I feel like I have tried all of the options on my 60D

[@rastAsia]

Silly Canon. Release firmware updates to enable Clean HDMI on ALL your cameras! Even back to the great G7X Mark II vlogging cam. I recently bought 2 Sony just for this.

[@andreamaraldg]

Right now I'm considering switching to Sony because of this!

[@adokapo]

What do they get for updating your existing camera for free? They want you to buy their latest stuff of course. They did addressed this with that webcam utility. It works with most Canon cameras, except m100 but you can get Clean HDMI via hack on that one.

[@kshimbo]

Sony is better, because clean out hdmi its basic

[@shawnhank]

Please add a clean HDMI out for the m50.

[@pexcom13]

connecting with hdmi cable to the computer is a big problem for the eos m50. there is no hd video quality while transferring to the screen even we have a capture card.

[@MikeMaryFitnessDuo]

Make this happen.

[@liant9314]

It's here 1.shortstack.com/VChq6Z

[@AnnieTalksShow]

@@liant9314 The EOS Utility software is the alternative to clean HDMI via USB for PC. I've tested it. It's great after you've made all the adjustments in-camera to disable auto-shutoff, etc. The quality is OK. However, for HDMI, using a capture card there is still the issue of shutting off after 30 minutes.

[@JonReynoldsESQ]

@@AnnieTalksShow - So far...I'm seeing you can keep it on past 30 minutes...but you have to have it plugged into HDMI AND USB simultaneously...but the HDMI output will still have the auto-focus brackets. Haven't figured how to get rid of auto-focus brackets. Trying a 3rd party software, sparkocam...it destroys the Canon app.

[@arambedrosian]

Hello, thank you for the video! I’ve spoken with customer service and apparently all Cannon LCDs go to sleep after 30 min (even when the auto-shut-off is “disabled”, even when they’re not recording - and even though the trade tariff that led to the 30 minute record limit to begin with is gone). Does the clean HDMI out ‘stay awake’ past 30 minutes? Or is this camera completely useless for streamers who want to go longer than 30 without awkwardly reaching around the camera. :-)

[@CanonUSA]

Hello: Hi: If you look under the Checklist for the HDMI solution, it is recommended that you use an AC adapter for longer length streams. See the link here: Canon.us/bdjul. If you have other questions, additional support is available at the link: canon.us/forum-eoswebcamutility. We hope this helps.

[@arambedrosian]

CanonUSA lol. If you read my comment it’s not about the power. It’s about the LCD going to sleep after 30 minutes. We live in a world where people are streaming - I recommend a firmware update to bring your cameras into the 21st-century so they don’t automatically go to sleep after 30 minutes, even when the auto sleep function is disabled.

[@SimonStreuffViolinEducation]

@@arambedrosian Hey did you fix this problem or is it really that it shuts off after 30 mins?

[@arambedrosian]

Simon Streuff Violin-Education Hi Simon, the “fix” I found was purchasing and switching to T8is, which have clean HDMI outputs. Despite official Canon tech support telling me otherwise, the feed does not go to sleep.

[@DustinKoester]

Yes, please work on firmware patches for all of your products, old and new, to include Clean HDMI and full resolution over HDMI. Otherwise this is just a campaign for purchases of your new products.

[@LeonardoDíaz]

Can I connect a tv to the hdmi port and a computer to the usb port at the same time? (to use the tv as a monitor and the computer as the camera controller with EOS utility). Thanks in advance.

[@CanonUSA]

Hi Leonardo! You will want to check your model camera. On the EOS R you can connect a TV by HDMI while operating the camera remotely by EOS Utility. Our camera support agents would be happy to provide more information. They can be reached at 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET, excluding holidays. We hope this helps.

[@kilnmedia]

How do you get around the 29:59 limit when using as a web cam? I have to click the start button every 30 minutes to get it to open the shutter again.

[@CanonUSA]

If you're using the EOS Webcam Utility software, you won't be recording using the EOS camera, it will only be in video mode. If you still have questions, our camera technical support can help at: 1-800-652-2666.

[@thatchrismiller]

I have the Canon M50, which would be a great camera for this, but… There's no way to remove the autofocus brackets from the display. This could be fixed in a simple firmware upgrade. Any chance we will see that anytime soon? (Especially since the M50 Mark II has this and is essentially the same body.)

[@josephrivera2062]

Also, can Canon do something for the M50 as well?

[@liant9314]

Yes. It's here 1.shortstack.com/VChq6Z

[@WhereNerdyisCool]

I came across an article that says this about the T7i "Turns out the T7i actually does have clean HDMI output. You just have to tap the “info” button a few times, which thank god someone told me on Twitter as I would have never discovered it on my own." For years I've been suffering with autofocus off for my live streams. Thanks, Canon. I just received a Sony A6600 that does do Clean HDMI, which was a major reason for the upgrade. Well...now I have two Clean HDMI cameras

[@charliegermany9449]

The difficulty is USB isn't supported on most of HDMI Stream gear as the input has to come out of HDMI not USB. This effects all kinds of great podcast creative studio ideas - **All you really need to do is add as Priority #1 Clean HDMI out option like the M200 in firmware and it's ALMOST perfect. Priority #2 would be extending metering to 60 mins a disable option. No third party required and your almost perfect - as a professional podcaster I use Canon all the time mostly with Roland gear like the VR-1HD that auto swap with the mics - but USB NOT an option, while we take a break every 30 reset the metering and such these LITTLE TINY firmware improvements to the whole line of Mirrorless would dominate the line, of and I wouldn't worry about adding features that take one away from the other to push product, let the world be creative and watch the revenue flow - no crippling to help one product over the other - all your stuff is great if used correctly but third party editions are silly in these times. Have a great day - keep moving forward. Customer Experience is everything - looking forward to firmware improvements on HDMI v.s. USB.

[@LovesickAussieBoy]

HI--I'm setting up my EOS M for streaming and it's all hooked up and I have clean output on HDMI through a video capture card, as you've done here. The image however is very low resolution, and looks really terrible, not at all like the lovely shart image you have here. My Logitech Brio produces a much better image, as does my Sony A5100, through the same capture card. Is it just that the Canon EOS M has lousy HDMI output? Or are there some settings I need to tweak?

[@CanonUSA]

Hi, Clifford! While your EOS M will capture excellent photos and video clips, this model is not designed to be used as a webcam and it's also not designed to provide a clean HDMI feed. If you have additional questions, our EOS support team will be glad to answer them. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope this information helps!

[@christianmessenger3740]

@CanonUSA i am using a 700d and it does have a ctrl over hdmi disabled but the problem is i have a black bars when i connect the hdmi for livestreaming

[@CanonUSA]

Hi! As the EOS 700D is not supported by Canon USA, we recommend contacting the Canon company that serves the country or region your camera was intended for. You can find them by visiting canon.us/globalsupport and clicking on the map. Have a great day!

[@Cubasenet33]

Shame on Canon for not implementing clean HDMI in their cameras. I've just bought a Pana Lumix G7 new for less than 400 € (zoom kit inlcuded), and it goes like a charm with clean HDMI and full resolution. I'm done with Canon.

[@jamestheseafoodguy]

Can you use the EOS webcam utility app or the magic lantern or SparkoCam apps with HDMI output with Elgato Camlink to maintain HD Quality while creating a clean feed and removing the 30 minute auto-shut off feature? Seems like SparkoCam only works with the USB output... I wonder what kind of quality output you get.... my camera is the Canon M50 mark 2.... apparently the EOS webcam app has an update that works with that. Just not sure if it works with the HDMI output... thanks!

[@CanonUSA]

Hi, James! You can easily use your EOS M50 Mark II as a webcam using EOS Webcam Utility and a USB cable. You can also take advantage of the clean HDMI feel that your EOS M50 Mark II can produce. Learn more about how to harness this power at canon.us/cleanhdmi Hope this helps!

[@magonicolas]

Im using Canon 90D connected with Elgato cam link 4k to OBS and I still don't see clean HDMI! how can I solve it?

[@CanonUSA]

Hi, Nicolas! You'll need to choose the clean HDMI output option in the camera's menu. You'll find more information on page 325 of the EOS 90D manual at canon.us/7tju2 Hope this helps!

[@magonicolas]

@@CanonUSA thanks

[@Mr_LeadWithLove]

So I’m looking to keep my canon eos m3 from turning off while I’m live-streaming

[@CanonUSA]

Hi! The EOS M3 isn't designed for use as a webcam. Visit canon.us/livestream to see which models can be used as webcams via EOS Webcam Utility and which models offer clean HDMI feeds. Hope this helps!

[@WellnessAndWisdom]

How do you use this setup and also shoot HDR Movie. The settings go away for clean HDMI output when I select "HDR Movie." Is there a setting somewhere else that might be canceling out the clean HDMI selection within the window?

[@CanonUSA]

Hello: Our camera support agents would be happy to walk you through the features. You'll find your personalized support options in your My Canon Account at canon.us/account.

[@YeshuDarbarAllahabad]

How can I use my Canon Vixia HF G50 for live streaming at our church and how? Thanks

[@CanonUSA]

Hi, Yeshu! Your VIXIA HF G50 is ready to provide a clean picture through its HDMI port. To livestream, you'll need a means of capturing that signal and sending it out over the web. We hope this helps!

[@YeshuDarbarAllahabad]

@@CanonUSA Thank you, now what is the least expensive and best device or devices that you suggest that might be easily available on Amazon etc.?

[@RobyDavis]

This is great information but one huge downer is the screen going black on the back of the camera when HDMI is plugged in. With Canon acknowledging these cameras are great for live streaming, suggesting to use a capture device and the recent gloves off approach of the R5 will we now see the ability (like in other manufactures) to have both clean out HDMI and the usable screen?

[@RobyDavis]

After more research it looks like I'm mistaken. From what I'm reading (assuming I'm interpreting this correctly) the EOS R, EOS RP, and Canon 6DMKII all allow both clean HDMI out and an image on the back screen! I've seen video of this on the EOS R but I haven't seen anyone mention it or show it on the other 2 cameras.

[@americandigitalservices3935]

You need to reload the video and up the audio level. I just played the other video "Canon Video Conferencing Solution - EOS Webcam Utility Beta Software" and the levels are much higher.

[@GaeusRufus]

kinda makes you question if they know what they're doing.

[@RVVideoLibrary]

@@GaeusRufus Well- they are mainly a camera company. Audio is an afterthought. Just look at the Mark II.

[@urbandubz]

I have a new canon SL3 DSLR camera using a Lindy HDMI video capture into my imac and OBS software.. I get poor quality when camera shows up in OBS and also visual l latency. What am i doing wrong here,? any help appreciated

[@CanonUSA]

Hi! We recommend testing out your EOS Rebel SL3 with other videoconferencing or livestreaming applications to see if the problem replicates itself there, too. If the problem only occurs within OBS, you'll want to check your settings there. Otherwise, if the problem appears to be universal, you'll want to call our US-based support squad for guidance at 1-800-OK-CANON (1-800-652-2666). Hope this helps!

[@urbandubz]

CanonUSA the problem was the capture card.. I bought cam link which works fine Now. I originally had a Lindy.com make.. there definetly should be more info in choosing the right sound capture devices as not all will work

[@brianamos4997]

I'm disappointed after finding out that my Powershot SX40HS only has HDMI output during playback (not live view).

[@zumfilmsec]

can you please make a tutorial of live-streaming without a capture card_? just using the usb c cable?

[@NoelDelPilar]

Yes, just the mini HDMI to HDMI... no video capture device needed. And then use for example OBS software.

[@bebespurs]

@@NoelDelPilar read my comment)

[@RobyDavis]

If on a Mac there is a software called "Camera Live" on GitHub which has been great. Well at least version 11 has been. I've been able to do weekly youth group chats with it going through OBS to FB Live. I've been using the Canon m50 for this one.

[@AC_SLATE]

If your live-streaming with the EOS RP are you able to continue live streaming past the 30min?

[@CanonUSA]

Hello: You can stream longer for 30 minutes if you connect the camera to an AC power adapter, instead of using the rechargeable battery pack. If you have other questions our camera support agents are happy to assist you. You can stream longer for 30 minutes if you connect the camera to an AC power adapter, instead of using the rechargeable battery pack. For support you can log into your My Canon Account and register your product. Here is a link: Canon.us/mcahy Once registered click on your product and then select [Product Support] in the Product Details window You can then choose your preferred method of support such as phone, email or chat. We hope this helps..

[@authenticvoices]

@@CanonUSA Would this work with the Canon E80D too ?

[@DatsunMan80]

It's disappointing that a software release can't be released to give Clean HDMI to legacy cameras. Surely it's not a hardware issue, and it technically could be resolved. I bought my Canon GX II assuming the HDMI would be clean as I wasn't aware "unclean" was a thing.

[@CanonUSA]

Hi, Joel! If you're looking for a camera with a clean HDMI feed, we have a complete list of Canon cameras and camcorders that offer that at canon.us/cleanhdmi Hope this helps!

[@DatsunMan80]

@@CanonUSA Thanks but I'm not looking for a new camera. I'm looking for a firmware/software update to allow clean HDMI out. Shouldn't be that hard. Cheers!

[@______4938]

hi, i have canon 1500D. How do clean hdmi and off 30 min shutdown for stream ?

[@SaschaPerten]

You will never do that on cheap devices like the 1000 line. They are the nasty Canon types. They do that to protect her premium product lines Go and buy a 1DX MK iV you will get it all

[@jagdeeparora3148]

Having 1500D . No clean HDMI output.. THERE IS A SQUARE BOX ALL THE TIME... Really Frustrated... Please please suggest some solution

[@justinkroehler9318]

So my 80d auto locks during my stream after about 30 minutes even tho I turned that feature to off. Is there a way to extend this?

[@CanonUSA]

Hello Justin: We would suggest that you disconnect the camera and carefully follow the instructions in the following link: Canon.us/lemkw. IF you continue to have trouble you can find additional support on our livestream forum here: www.canon.us/livestream. We hope this helps.

[@Pslamist]

@@CanonUSA - It does not help. Why don't you guys update the firmware of ALL your cameras for the past five years to just take the box off? Why should I even be able to buy a camera in 2020 (EPS Rebel T7) that doesn't have clean HDMI? I'm going to return my camera (that I otherwise love) because my organization can't use it for streaming. It's foolish, and if we didn't have other Canon equipment already, I would be looking at Sony. Can you please respond with any kind of help?

[@alexgarcia-lr1cy]

Pslamist SSB I guess they are marketing new gear and want us to buy newer equipment

[@alexgarcia-lr1cy]

It sucks

[@james.yu1]

So frustrating that CamLink isn't available right now without paying 3-4x MSRP. Will Canon make a video capture card, PLEASE!?!

[@BuildOrBuy]

Hi James Consider a solution from Blackmagic. An affordable option if You want to grow Your production value.

[@victorybaptist7396]

So then, if I have 3 DSLR's, each connected to a Capture card with HDMI OUT (Passthru) running to an HDMI video mixer, I could do a clean HDMI 3 live camera shoot?

[@CanonUSA]

That would all depend on the capture software you're using.

[@CristianSanchez-ky8wj]

Hello, I have the same setup that you have, but I found impossible to remove a rectangle even when I set it on manual focus , I have rebel t6 camera Please advice

[@CanonUSA]

Hi Cristian: A list of cameras that have Clean HDMI output, meaning that no on-screen displays will appear on the HDMI output, can be found at the website here: www.canon.us/livestream. If you have other questions our camera support agents are happy to assist you. For support you can log into your My Canon Account and register your product. Here is a link: Canon.us/mcahy Once registered click on your product and then select [Product Support] in the Product Details window You can then choose your preferred method of support such as phone, email or chat. Hope this is useful information.

[@marktm00]

Will the t4i be on board in this for the future? Canon do your loyal customers a favor and expand the utility for more models! My t4i still rocks and I want to make use of it at home

[@roachunter]

Hoping you can add the 5d Mark iii to the list of compatible cameras with the new beta software. Thank you!

[@sarahlovehorse]

The EOS webcam utility is now launched and the 5d mark iii is now supported! I've been using it, and it's wonderful :)

[@roachunter]

@@sarahlovehorse That is awesome! Thank you!

[@SeanOzz]

trying to find how to get my canon t7i to be clean hdmi. i can get most the display to be off however the dang focus box stays on no matter what I do. help. using the team mini as my capture device.

[@CanonUSA]

Hi, Sean! The EOS Rebel T7i is not designed to provide a clean HDMI feed. Hope this helps!

[@AlleganyMedia]

Will there be an update to capture longer than 29:59, some of these web conferences like to go long.

[@CanonUSA]

The camera isn't recording - it's just in video mode. You can stream as long as you like.

[@kylejoachim5574]

​@@CanonUSA I had a 90 minute phone call with Canon support yesterday, the conclusion of which was that NO, with a Canon 90D you CANNOT "stream as long as you like." Whether recording on video mode or using as a webcam via a video interface card like a CamLink, the camera shuts off at 30-minutes. BAD DESIGN! This is a major reason NOT to use this camera as a webcam. MOREOVER, when the camera is set to automatic and autofocus is enabled, there is NO WAY to get rid of the face-tracking box on your output. Again, BAD DESIGN. Do not use the 90D as a webcam.

[@SimonStreuffViolinEducation]

@@kylejoachim5574 Is it still an issue with the recording limit? I wanted to buy this camera, but with that recording limit even on the hdmi out I don't want anymore...

[@sonigo]

@CanonUSA I can't figure out how to remove the white focus rectangle on my Canon 5D Mark III. Please help!

[@CanonUSASupport]

Hello Paul: You will want to check the [HDMI output + LCD] menu setting. (Refer to the instructions on page 245 of your camera manual here: Canon.us/e89b ), If you want to see an image on the camera’s LCD at the same time you send out an HDMI signal, choose [Mirroring}. In this case the HDMI signal will have no camera information. If you select [No Mirroring] the LCD on the camera will be blank and the HDMI output will include the camera shooting in formation. However, you can press the button on the camera to remove the displays from the HDMI output. Hope this helps.

[@sonigo]

@@CanonUSASupport Thank you Canon - unfortunately I tried all of your suggestions and was not able to get rid of the white box. How can I get help with this? Thank you

[@sonigo]

@CanonUSA I was finally able to get this working but it involved installing Magic Lantern Firmware. I was getting clean HDMI when going to a TV but not through an Elgato capture card - Magic Lantern Firmware fixed this. I'm disappointed Canon doesn't allow clean HDMI out on the Canon 5D Mark III with the built in firmware.

[@dizowned]

The only way I could get this to drop off is to disable AF on the lens itself. As soon as you do this the box goes away, but that's not necessarily a solution if you want AF, but hope that helps.

[@oscardtrimboli]

thank you for this video Drew - how to you stop the M50 camera from auto-stop after 29 minutes while live streaming?

[@CanonUSA]

Hi, Oscar! When you use EOS Webcam Utility Beta, your EOS M50 will stay active as long as it's connected. Learn more at canon.us/livestream Hope this helps!

[@cwmoriarty]

@@CanonUSA Is there a way to enable this for live-view?

[@fiddlecam]

I'm still trying to get hold of a Cam Link at retail price, still nothing. I have a 5D iii, when it shuts off at 30mins into the livestream, will I have to restart the livestream, or just turn the video on again and it will just be a momentary black-out of the shot on the livestream?

[@CanonUSA]

Hi! The EOS 5D Mark III is not designed for use as a webcam. We recommend visiting canon.us/cleanhdmi for a list of Canon cameras that provide a clean HDMI feed, and you can learn more about livestreaming via the free Canon EOS Webcam Utility at canon.us/livestream Hope this helps!

[@AaronSyman]

I have a Canon 90D connected to an ATEM pro... All works great but then at about 25-30 minutes it shut off stop sending video. I wasn't recording. Why did the 30 minute timer get in the way?

[@CanonUSA]

Hello Aaron, If you would like to stream for periods longer than 30 minutes, you the AC adapter kit for your model camera, to power the camera from building power. Our camera support agents can provide more details. You can reach them at 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET, excluding holidays Hope this helps.

[@AaronSyman]

@@CanonUSA didn't work. I was told via hdmi you can't go over 30mins

[@drderrp]

anyway for this to work AND still use the camera display/viewport to see what is going on rather than a monitor? I want to implement this in remote locations away from a PC

[@CanonUSA]

Hi! Your options regarding the LCD screen may vary depending on which camera model you're using. Our EOS support squad will be glad to answer your questions at 1-800-OK-CANON (1-800-652-2666). They're available weekdays and Saturdays. Hope to help you soon!

[@MusiclifeW]

​@@CanonUSASe puede con una Canon T6i ? Hacer streaming , ver la pantalla LCD sin tener que comprar un monitor externo?

[@AlanBallou]

Hey Boss, do you know if the EOS Webcom Utility will work with macOS Monterey, or if there will be an update soon? Thanks

[@CanonUSA]

Hi, Alan! EOS Webcam Utility is designed for use with macOS v10.15 Catalina, macOS v10.14 Mojave, and macOS v10.13 High Sierra. We're unable to ensure compatibility with other versions of macOS. Hope this helps!

[@AlanBallou]

@@CanonUSA No problem. Thanks for answering. Have a great day.

[@JesemanuelRamirez]

ok so will this work on my 6d MK II? I have two canon DSLR's that I want to use for streaming, but the EOS webcam utility doesn't support multiple cameras. I'm thinking that I would use one with the canon software and one through HDMI. Will the 6D transmit a clean HDMI feed through a capture card?

[@CanonUSA]

Hi! The EOS 6D series does not offer clean HDMI output. For a complete list of models that offer clean HDMI output, visit canon.us/2n5u7 and scroll to the end of the page. Hope this helps!

[@janabi62]

@@CanonUSA So Disappointed that we paid premium for this Mark ii but it doesn't have a SIMPLE feature like Clean HDMI !!!!!

[@stephendverner]

Using the same set up canon eos 80d through an elgato cam link 4K card into a brand new MacBook pro and in to web ex. Video shows up fine but audio does not. Spoke to a canon tech support person and they said the audio doesn’t send out the hdmi jack on the camera. Sounds like a bogus answer to me. Works fine with my Sony a6400. Any thoughts?

[@CanonUSA]

Hello Stephen: The EOS 80D does not output sound via HDMI when the camera is in Live View. (You will want to refer to the bullet points on page 257 of the camera manual at the link here: Canon.us/nmyu6.) The HDMI will transmit video and audio when playing back recorded clips from the memory card. There are other camera models such as the EOS 90D that will send both audio and video via HDMI, during Clean HDMI output. We hope this helps.

[@raffmusik]

Does Canon 90D have clean hdmi capabilities? I'm thinking of buying one. Another question is... Does EOS 2000D can autofucus using eye and face detection while I'm recording? Without pressing any button...

[@CanonUSA]

Hi. Yes, the EOS 90D has clean HDMI output. For the EOS 2000D/EOS Rebel T7, it does have face-tracking feature but doesn’t support precise eye tracking detection that you see in more advanced camera models.

[@raffmusik]

@@CanonUSA Thanks for the quick reply. I've made up my mind and I'm going for a 90D.

[@alencarazevedo]

What about EOS Rebel T6? Do you have a plan to make HDMI Clean available for it?

[@CanonUSA]

Hi, Alencar! The EOS Rebel T6 is not designed to produce a clean HDMI feed. You can check out a complete list of models that offer this feature by visiting canon.us/2n5u7 and scrolling to the bottom of the page. Hope this helps!

[@DieGLOZZA]

Hi, is this possible with the 80d as well. I got the Magewell USB HDMI Capture Gen2. Also my audio is not being transferred.

[@CanonUSA]

Hi! The EOS 90D is the only camera in its series that offers clean HDMI output. While the EOS 80D and its direct predecessors do not offer this feature, you can still use it as a webcam via EOS Webcam Utility. Learn more about it at canon.us/2n5u7 Hope this helps!

[@skipiripupape1907]

Kinda of a silly question but I'm trying to use an external monitor on my M5 can I do this via USB or do I need to plug in through the HDMI ?

[@CanonUSA]

Hi! To connect an external monitor to your EOS M5, you'll need to use the HDMI jack. Hope this helps!

[@gusduenasArt]

hi I have a t3i and I cannot get a clean hdmi output signal out of my camera, I am actually using the webcam uitility which is ok, I would like to make something like your video output, is that possible with my t3i, should I have to run magic lantern for that? or should I buy a new camera instead, which isn't on my priorities now, please help me out and let me know how to fix it....thanks. I bought one of those cheap capture cards usb 3.0 ( so they said) and it won't shows a clean hdmi out of my camera and it will shows all the menus and the focus rectangle and I cannot get rid of that

[@CanonUSA]

Hello: The Rebel T3i does not support Clean HDMI output. If you visit our streaming website below, and scroll down to the Clean HDMI section, we have listed Canon cameras that provide Clean HDMI output. Here is the link: Canon.us/n7tkr If you have more questions, our friendly camera support team is happy to help. You can contact them at 1-800-652-2666 Monday-Friday: 9:00 am to 9:00 pm ET, Saturday: 9:00 am to 7:00 pm ET, excluding holidays. We hope this is useful.

[@braundgls5]

I’ll make a deal with you Canon, you create clean HDMI for 70d and the rest of the older models and I’ll buy two 70Ds, two 90Ds a 5D mkIV and an EOS R, complete with lenses, adapters, extra batteries and other canon brand accessories. Oh wait, I already did that. Ok, now it’s your turn. I have more money to invest and those Sonys are awfully temping right now.

[@AkalyptosUC]

I have a big problem with my Elgato HD60S+. I bought this capture card to make my Canon m50 markii to use it as webcamera for my livestreams and when i connect everything right i have 7 reds lights open same time (that means something about HDCP) and my gameplay freezes (something like overload). I tryied to disable-reneable devices nothing fix my proble. I also tryied to buy a splitter HDMI to remove that HDCP again nothing. Please help me because i aldready spend a lot of money for this capure card.

[@CanonUSA]

Hello: For the basic setup for using your camera as a webcam via Clean HDMI, refer to the [Step-by Step PDF Guide] under the Clean HDMI section of our web page here: Canon.us/n7tkr If you have questions on operating a specific capture card, you will need to contact the capture card manufacturer for support. We hope this helps.

[@becomeunited3469]

Whoa, am I missing something? How do you get the on-display stuff like the auto-focus brackets to disappear, and still use auto-focus when going through HDMI? I'm using an 850 D and it still is appearing even though I'm going through a CAMLINK capture card. What type of Canon camera are you using?

[@CanonUSA]

Hi! As the EOS 850D is not available in the United States, we here at Canon USA are unable to provide support for it. We recommend contacting the Canon company that serves the country or region your camera was intended for. You can find them by visiting canon.us/globalsupport and clicking on the map. Hope this helps!

[@GeorgieBoyLahor]

it is possible to use it on a canon g7x mark II. please? Will the update be developed for the mentioned camera?

[@CanonUSA]

Hi! The PowerShot G7 X Mark II is not designed to produce a clean HDMI feed. We recommend registering your camera at canon.us/account where you'll have the option to receive email notifications whenever software and firmware updates are released. Hope this helps!

[@GeorgieBoyLahor]

@@CanonUSA thanks!

[@SunriseWaterMedia]

Do you have any tips on why my canon C100 is showing a color chart on the HDMI output instead of the view from the lens?

[@CanonUSA]

Hello: You can turn the color bars on and off through a menu setting. This is found under [Camera Setup] > [Color Bars} > [Enable] > [Off / On]. You can find details on page 82 of the camera manual. Here is a shortcut: Canon.us/348ag. We hope this helps.

[@SunriseWaterMedia]

@@CanonUSA Thank you so much! 👍

[@agemploytony6783]

We have a Canon XA10 - Can we get a clean HDMI output with this camera?

[@CanonUSA]

Hi! The XA10 does not provide a clean HDMI feed. Check out canon.us/cleanhdmi for a complete list of Canon cameras and camcorders that do. Hope this helps!

[@blangtonclickdark]

Thanks for the video! Can you also do a video on streaming directly from XF400 or 405?

[@mikeamy6529]

Would love a workaround for Canon M6 30 min shutoff. Need the utility for the camera.

[@ronniecaldwell9654]

im having an extremely card time trying to remove the focus box around the face even after shutting off auto focus. I have a rebel t6 and could use some support? any way you could help

[@CanonUSASupport]

Hello, Ronnie. Our camera support agents will be happy to take a closer look into this focus display inquiry for you. You can reach them by logging into your My Canon Account at: canon.us/account We hope this helps!

[@afronomenonstudio]

Can someon explain why the extra stuff disappeared? Does it automatically disappear with the hdmi-usb capture card?

[@CanonUSA]

It's called Clean HDMI out. Some cameras have that feature. Learn more at the link in the post!

[@afronomenonstudio]

@@CanonUSA Thanks I check it out. I am trying to use my Cannon Rebel t5i with a video switcher. Seems as though the T5i doesnt have the clean HDMI. Guess ill look to Sony again

[@GetMeOutOfDebt]

I have this exact same setup and I still am getting the the auto focus box please explain to me how to get rid of that. Cam link says it can't clean the video that its canons issue. I am using the EOS 80D.

[@CanonUSA]

Hi, Todd! The EOS 80D is not designed to provide a clean HDMI feed. The image output to your monitor will mirror what your LCD screen would show, including icons, indicators, and menus. Hope this helps!

[@seveninstitute4838]

It would have been useful to give the tip how to achieve this. Like how to change these settings.

[@CanonUSA]

Hi! If you've got any questions that weren't addressed in the video, our US-based support squad will be happy to answer them for you. Give them a call today at 1-800-OK-CANON (1-800-652-2666). Hope to help you soon!

[@LEGENDMCDONALD]

How do i get rid of the face tracking when streaming without turning off my autofocus?

[@CanonUSA]

Hello: What you see on the HDMI feed from the camera will depend on the model camera you are using. On Canon cameras with Clean HDMI, you should be able to choose an option that will not show any on-screen data, through the HDMI feed. On many models you will press the button on the camera to remove the screen data from the Clean HDMI feed. You can contact our camera support agents to review the operation on your camera model. For support you can log into your My Canon Account and register your product. Here is a link: Canon.us/mcahy Once registered click on your product and then select [Product Support] in the Product Details window You can then choose your preferred method of support such as phone, email or chat. We hope this helps.

[@sinanarts]

Could u please tell me how to get clean HDMI using Camlink4K + Rebel t3i and live preview in UNREAL engine.? I wanna get rid of the focus rectangle..

[@CanonUSA]

Hi, Sinan! The EOS Rebel T3i is not designed to produce a clean HDMI feed. You'll find that feature on the EOS Rebel T8i and the EOS Rebel SL3. Hope this helps!

[@sinanarts]

@@CanonUSA thank you.

[@USALiveStream]

Sir Question I connected the DSLR t6i on MAC but the Screen is Blur not clear what do I do? I subscribe and likes awesome Tutorial

[@CanonUSA]

Hello! We're sad to hear that you're experiencing issues while trying to stream with your EOS Rebel T6i. We recommend reaching out to our camera support team who will be happy to look into this you. You'll find all of your support options now by logging into your MyCanon Account at canon.us/account We hope this helps!

[@kolodczak]

What LED light and mic is used in this video? That would be helpful info.

[@brandonhanks8693]

Canon 6d mark ii, clean hdmi and what recommendations on capture cards

[@RyansEntertainment]

why does my camera isn't in fullscreen mode when I connected it to my capture card?Any solutions?Mine is canon 700D

[@CanonUSA]

Hi! As the EOS 700D isn't supported by Canon USA, we recommend contacting the Canon company that serves the country or region your camera was intended for. You can find them by visiting canon.us/globalsupport and clicking on the map. Hope this helps!

[@thefrank152]

Hello my is Francisco I did buy a captured card not el gato but a cheap captured car cam link my camera is the rebel t100 so I just wanted know if that camera has clean hdmi and where I go to setup so I can stream on obs

[@CanonUSA]

Hi Franscisco: You can find a list of Canon cameras with Clean HDMI at the link here: canon.us/cleanhdmi. The T100 is not on this list. Clicking the [Get Started] button on this page will take you to basic directions for using Clean HDMI in streaming, for compatible cameras. We hope this helps.

[@InitialDL84]

If you have the EOS 4000D, its impossible to get clean HDMI output 😫 I wish I knew that before buying it

[@kylejoachim5574]

PROBLEMS: If you are using a Mac to livestream or otherwise use the camera (in my case a 90D) as a webcam via a CamLink there are 2 problems unaddressed in this thread: 1) If the camera is set to automatic function and the autofocus is on, the output will display the face-tracking box and there is no way to get rid of it. 2) When using the camera as a webcam (Zoom, OBS, etc.) the camera will shut off after 30 minutes and none of the @CanonUSA workarounds in this thread address the problem. If anyone can solve these issues, I will be very grateful, because a 90-minute phone call with Canon support got me nowhere.

[@kylejoachim5574]

No reply from @canonusa on this one

[@mattelifritz474]

@@kylejoachim5574 this issue makes me not wanna use canon anymore :(

[@bugbob520]

@@kylejoachim5574 They've answered the issue here repeatedly. "Clean HDMI" = no little boxes or info appears. The 90D does not output clean HDMI, therefore one cannot get rid of the little boxes it outputs. I agree with others here that perhaps Canon could address the issue via a firmware update, but not being a programmer, I don't know if that would be possible.

[@CanonUSA]

Hello Kyle If you have selected one of the Clean HDMI options, described on page 325 of the 90D manual, you should see no focus points or other camera information on the device connected to the HDMI. The on-screen display information will appear on the camera LCD. Here is a shortcut to the manual: Canon.us/j4juc. The detailed setup instructions at the link below, suggest that you us an AC power adapter for extended streaming. Canon.us/bdjul. We hope this information helps.

[@patrykturski]

How to remove rectangle from my face and eye? M6 Mark II

[@CanonUSA]

Hi Patryk: You will want to select either of the Clean HDMI modes (4K or FHD) on the [HDMI info disp] menu tab. See page 280 in the camera manual for details. Here is a link: Canon.us/ufmtn. If you have other questions our camera agents are happy to help. For support you can log into your My Canon Account and register your product. Here is a link: Canon.us/mcahy Once registered click on your product and then select [Product Support] in the Product Details window You can then choose your preferred method of support such as phone, email or chat. We hope this helps.

[@josephdawson4216]

How about the battery of the camera,can i charge it while live streaming??

[@CanonUSA]

Please let us know which Canon camera model you've got and we can let you know!

[@Gagarinprojectofficial]

does this work with PowerShot G7 X Mark II ? my camera stops sending HDMI signal after few minutes (latest firmware)

[@CanonUSA]

Hello: The current compatible PowerShot cameras are the PowerShot G5 X Mark II and the PowerShot G7 X Mark III. We hope this helps.

[@go-usa]

Thank you. Great Job. I am using the Canon 7D. I can't remove the white Autofocus Grid. It's a white rectangular shape. But heck, I can't find the right settings in the menu to turn this white rectangular shape off. Do you know how to do that? thanks a lot and keep rocking

[@CanonUSA]

Hi, Bernhard! If you're using the original EOS 7D, that camera is not designed to provide a clean HDMI feed. Your feed will usually include some icon or indicator that would normally be on your camera's LCD screen. If you're looking to use your EOS 7D for videoconferencing or livestreaming, try EOS Webcam Utility instead at canon.us/livestream Hope this helps!

[@MangZhu]

how do i record with the overlay infomation (text, exposure etc)?

[@GregoryOffnerJr]

So, would an ATEM Mini qualify as a video capture card? I have an 80D and it's basically useless since I can't seem to find a workaround...PLEASE HELP!

[@vandooliveiraoficial]

I have Canon 80D and Atem Mini. This works but you have to turn the autofocus off to get a clean hdmi out. And is no sound. Canon 80D hdmi output have no sound. That sucks.

[@Cratos10]

How could I possibly use my canon EOS m5 with an ElGato camlink? Any help would be appreciated

[@CanonUSA]

Hello: Most devices that use an HDMI signal from the camera to livestream, will require a Clean HDMI signal. A Clean HDMI output is one that does not include any of the camera overlay information like camera settings and focus points. The EOS M5 does not provide Clean HDMI. You can find a list of Canon cameras with Clean HDMI output on our streaming website at this link: www.canon.us/livestream. You may want to contact the Cam Link manufacturer for other options with their product. We hope this helps.

[@Yuyusldrake]

My canera sl2 when i use it it say not cable detect, i su capture card and mini hdmi connector, how to fix this, i need it for my game streaming. Thanks

[@CanonUSA]

Hi, Julius! The EOS Rebel SL2 is not designed to provide a clean HDMI feed. If you're considering an upgrade, you'll find that feature on the EOS Rebel SL3. Learn more about it at canon.us/82sbh Hope this helps!

[@FuegodeloAlto]

i have a canon 6 d mark 2, and i bought a hd video capture, but it didnt work, so what else can i do to clean overlays, whicg plataform do you use to stream?

[@CanonUSA]

Hi! The EOS 6D Mark II is not designed to provide a clean HDMI feed. Hope this helps!

[@CanonUSA]

Hello: If the device you purchased requires a Clean HDMI signal, note that the EOS 6D Mark II does not output Clean HDMI. You can find a list of cameras that do at the website here: Canon.us/livestream, The EOS 6D Mark II an be used to stream with the Canon EOS Webcam Utility beta. The same webpage above has a link to the Webcam Utility option and describes it in detail. We hope you find this useful.

[@surajvala8504]

Hi, Does EOS 1100D have clean hdmi output? if yes how do I enable it?

[@CanonUSA]

Hello Suraj! The EOS 1100D /Rebel T3 does not support Clean HDMI output. You can find a list of Canon cameras that provide Clean HDMI at the link here: canon.us/cleanhdmi. We hope this information is helpful.

[@iKnomjean]

The Elgato website said the Canon M6 is compatible and have the support clean HDMI output but Canon M6 is not listed in the Compatible list on the Canon website. I’m confused 🤔 It’s compatible or not? 😅

[@CanonUSA]

Hi! While the EOS M6 Mark II can provide a clean HDMI feed, its predecessor, the original EOS M6, is not designed to do that. If your Elgato hardware claims to support the original EOS M6, you'll want to contact them for help on how to make that happen. Hope this helps!

[@iKnomjean]

@@CanonUSA Hi! Thanks for the answer! 🙏

[@Gmoney9781]

Is this possible with the mark ii im trying to have a clear display when streaming or zoom meetings

[@CanonUSA]

Hi! You can visit canon.us/livestream to learn more about using clean HDMI for streaming, including a list of cameras that offer this feature. Just scroll down to the bottom of the page. Hope this helps!

[@Gmoney9781]

@@CanonUSA thank you for following with me so quickly. I looked on the site and notice the G7x mark ii does not have clean HDMI 😢

[@JensT4]

I expected a more helpful solution for clean HDMI video out recording. My guess is that you just cropped the video signal. I am interested in disabling the menu when using HDMI

[@CanonUSA]

Hi! We recommend visiting canon.us/cleanhdmi to see if your specific Canon camera model offers a clean HDMI feed. Those that do can offer a picture completely devoid of any icons and indicators that you would normally see on the camera's LCD screen. If your camera is not on the list, the image sent out via the HDMI cable will simply be the same as what the LCD screen would normally show. That means that items such as the autofocus box, icons, indicators, and menus will show up on your monitor just as they normally would on the camera's LCD screen. Regardless of whether your camera offers a clean HDMI feed, the image sent out to your monitor will show the complete image that your camera is able to see without any cropping. Hope this helps!

[@JensT4]

CanonUSA I use a Canon 5D mark IV. It is easy to find the clean HDMI video option in the menu. Be sure you are in video mode. Choose shot 5 tab, then HDMI output

[@Ahazzard39]

Yes, me too!

[@terezarasovska8346]

I did everything and there is no cmera info on the display and all but I have another problem. When I stream form my Canon 60D the video looks dashed when the object or person moves...It is like a zebra pattern. Do you know what can it be?

[@CanonUSA]

Hi, Tereza! The EOS 60D is not designed to produce a clean HDMI feed. As an alternative, we recommend using EOS Webcam Utility to stream from your EOS 60D. Learn more at canon.us/livestream If you have additional questions, our EOS support squad will be glad to answer them. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). Hope this helps!

[@rafbass]

Please. I am getting desperate for a solution. How can I get rid of the white square for AF eye tracking ?

[@CanonUSA]

Hi Rafael: You may want to contact our Camera Support agents for assistance with settings on your specific camera model. The onscreen information that is sent via the HDMI signal will vary by camera. Cameras that do not provide Clean HDMI output will not allow you to remove all onscreen information. Our agents are happy to assist you. You can reach them at 800-652-2666. A list of cameras that provide Clean HDMI output is on our webpage at this link: Canon.us/5usn7. We hope this helps.

[@rafbass]

CanonUSA I found it in my EOS RP. It was hiding in the menu. Thanks so much for your attention. :)

[@patrickcollard]

I have a Canon Rebel EOS SL3. I don't have a SD card in it. I have it set to Manual and turned on to Movie. Am I still streaming at FHD? Because the LCD does not display FHD. I have the Elgato Cam Link 4K connected as well. Thanks, Patrick

[@CanonUSA]

Hi Patrick: You can set the camera to output 1080 resolution, via the HDMI, but selecting [1080p] for the [HDMI resolution] menu option. This is found in the yellow menu under the Setup4 tab. You can also select [Auto] and the camera will output the optimum resolution for the connected device. See page 278 of the camera manual. If you have other questions, our Camera support agents are happy to assist you. For support you can log into your My Canon Account and register your product. Here is a link: Canon.us/mcahy Once registered click on your product and then select [Product Support] in the Product Details window You can then choose your preferred method of support such as phone, email or chat. We hope you find this useful.

[@patrickcollard]

@@CanonUSA Thank you very much. I will give this a try. I registered my beautiful camera a couple of weeks ago. I'm not proficient in this technology as of yet. As such, I will reach out to Canon for more guidance. Again, thank you for your attention to my question. I greatly appreciate it. Thanks, Patrick

[@DadGotThis]

Any idea how to turn the face detect squares on an M6 Mark II?

[@CanonUSA]

Hi! To turn on face detection on your EOS M6 Mark II, hit the MENU button and look within the camera menu for "AF method." Choose the option for face detection, represented by an icon of a face, and you should be all set. Your camera's manual goes into greater detail on page 202. Check it out at canon.us/ufmtn Hope this helps!

[@JinsilPark]

Can you remove the autofocus box when you connect your camera via capture card? I have a 90D and capture card, but the autofocus box does not go away unless using manual focus. How to get a clean HDMI for my 90D?

[@CanonUSA]

Hi Jinsil! Yes, the EOS 90D can output Clean HDMI video. You will need to select the option under the [HDMI info disp] menu option as described on page 325 of the camera manual. Here is a shortcut to the manual: Canon.us/7tju2. We hope this information is helpful.

[@JinsilPark]

@@CanonUSA lovely! Thank you for your help!

[@JohnCHansen01]

Has anyone found the settings required to get the Blackmagic Design Intensity Pro 4K to accept HDMI from the Canon M50 Mk2 for use with Zoom? All I get is a black Screen. I have read other posts from M50 Mk2 owners who have the same issue, but I have not yet found a solution.

[@josecontreras5359]

Hi 👋 I have canon sl3 I love camera 📷 its. Ot possible to change hdmi out 1080p 60fps to 1080p 30fps out

[@schwabenpaule478]

Hello, I have an EOS 700D, can I put the audio signal on the Hdmi for life streaming?

[@CanonUSA]

Hi! As the EOS 700D is not supported by Canon USA, we recommend contacting the Canon company that serves the country or region your camera was intended for. You can find them by visiting canon.us/globalsupport and clicking on the map. Hope this helps!

[@ammar_baghdad]

Hi. I have a question please regarding my Canon 70D. It only has the capacity to complete a 30 min stream in one go during my live stream and after that, it turns off. I do not want to record but I want it to continue streaming during my live stream for more than 30 min and not to shut down. How can I do that? Please note I use ATEM to stream my live videos so I don't need it to record. If I can't do it with a Canon 70D, is there another item that I need to complete this? Many thanks in advance.

[@CanonUSA]

Hi! If you're running on battery power, the power-saving feature on your EOS 70D may force the camera to shut down before you want it to. We recommend using both an AC adapter and a DC coupler to plug your camera into an electrical outlet. That will allow your camera to stay on as long as you need it to. Find what you need at canon.us/rttq3 Hope this helps!

[@SuperCrafted]

Hi I am new to an Canon XA11 camcorder and i would like to monitor the camera on a laptop as I like to do wildlife and I need to move away from the camera, I have spoke to canon and they said it not posable, but I used a Camranger Mimi with my canon 5D mark ii. has anybody have some idea's please.

[@userxHQ]

Hello, how can you hide the focus box from the live view? I'm using 600D and when I use that via Cam link, I'm getting a box in the middle.

[@CanonUSA]

Hi! While we don't have information specific to the EOS 600D, its North American equivalent, the EOS Rebel T3i, does not offer a clean HDMI feed. That means that the HDMI output will consist of the things you normally see on that camera's LCD screen, including icons, indicators, and menus. For support specific to your camera, we recommend contacting the Canon company that serves the country or region your camera was intended for. You can find them by visiting canon.us/globalsupport and clicking on the map. Hope this helps!

[@userxHQ]

@@CanonUSA Thank you I'l check it out.

[@juancarlos3989]

I have a Canon 80D and I want to use it to take live videos, I connect the HDMI output to the capturer and from the capturer to the cell phone and only the video comes out, but the audio does not come out. As I do. -Does AUDIO come out via HDMI from the Canon 80D live? -With this method audio is output through HDMI. Thank you

[@CanonUSA]

Hmm. Great question. Since we're not tech support here on social media, our camera support team can try to get to the bottom of all of your inquiries. They're available Monday through Saturday at 800-OK-CANON (800-652-2666).

[@juancarlos3989]

@@CanonUSA Ok, I'm in ARGNTINA, can you give me a link or email, thank you

[@CanonUSA]

You can find them at canon.us/globalsupport

[@dtnguyen75]

My EOS 80D set to output 16:9 manual focus has a rectangle gray frame around, not center, the entire image when use for webcam. I can't seem to get rid of it.

[@CanonUSA]

Hi, David! The EOS 80D is not designed to produce a clean live picture via HDMI. Your HDMI feed will consist of what you would normally see on the camera's LCD screen which includes the focus frame, icons, indicators, and menus. Check out canon.us/cleanhdmi for a complete list of Canon camera models that offer a clean HDMI feed. Hope this helps!

[@TheJimWallShow]

What canon camera are you using that has a clean hdmi output?

[@CanonUSA]

Hi! Check out canon.us/cleanhdmi for a list of Canon cameras and camcorders that provide a clean HDMI output. Hope this helps!

[@jimwall5853]

@@CanonUSA Thank you, yes this helps. It looks like if I want to keep a full-frame camera, my options are only the 1D Mark II, and Mark III, and the 5D Mark IV. I am still shooting on my old 5D Mk II. I was able to download Magic Lantern to get a clean HDMI output, BUT there is still an automatic shut off after 15 minutes or so, and the output isn't quite 1080 HD. Thank you for your help.

[@e.v.a.n.s.5756]

sorry I have a Canon 90D, but when I live for 30min. the image is removed, and deactivate the option to deactivate the screen and put it off, but it continues to happen ... Any advice? Thank you!! 1 excellent Video! I need to do long lives and the camera doesn't allow me...

[@CanonUSA]

Hi! We recommend giving our EOS support team a call. They can check your camera's settings to ensure it delivers the best performance for livestreaming. You can reach them weekdays and Saturdays at 1-800-OK-CANON (1-800-652-2666). We look forward to your call!

[@Anonymwa]

Hey Canon USA, I have a CANON 750D and a camlink device to capture the video. However, when I plug my CANON 750D to the camlink with a HDMI cable, I no longer have the image on the screen of the camera. Can I fix that ?

[@CanonUSA]

We recommend reaching out to support for assistance. You'll find all of your support options from within your My Canon Account at canon.us/account. If you're outside the USA, please visit canon.us/globalsupport for help.