Free trial scams: Don't click that link! (Marketplace)

[@makaylaoloughlin7722]

Notice it is all older individuals....We need to start talking to are parents and grandparents about this. They did not grow up with the same Tech as us so obviously they are easier to trick into these scams. Its so sad.

[@serglian8558]

One day our sons,and grandsons and other will have to do this for ud

[@wesleyluvsoktoberfest]

Hey I could be your gramps......I got burned in the early 70's with the Columbia album scam.......I learned my lessons back then........it goes back to the S&L and Junk bond scams......greedy is as greedy does........like I said previously.......if it sounds too good to be true, it is........I do feel your parents and grandparents pain......They should not be ripped off without consequences to the crooks that prey on them......

[@larryhigginbotham326]

Wesley, One comma and one period should suffice for most of your grammar needs. It's extremely distracting and a bit difficult to read and follow what you're trying to say with all the unnecessary and improper punctuation. Ellipsis is a series of dots (... only three...) that usually indicates an intentional omission of a word, sentence, or whole section from a text without altering its original meaning. There's more to it than just that, but that's just a starter guide for you. Just Google the word 'ellipsis' and you can find out the couple of different rules and ways of using it properly. Also, you never use more than one comma at a time, not that you did, but most people who misuse ellipsis also will use commas improperly, as well, (,,, or,,,,,,,). Unnecessary capitalization is also another common grammar mistake you all share in common, as well. I remember the 20 books for a penny scam along with Columbia records, too. They didn't seem to cause as much financial catastrophe along with credit score issues like these are today, though. Maybe I just don't remember how bad it was? I was just a kid in the 70's.

[@wesleyluvsoktoberfest]

@@larryhigginbotham326 You really need to get a life........

[@knowledgeiskey1319]

i knew that was gonna be the first comment

[@alicelowell7549]

Any "free trial" that requires your credit card number to receive the free sample, SHOULD BE IGNORED!!!!

[@sneakfisch8255]

Or use a pre pay card with a small credit on it, enough for the initial postage for the 'free' sample.

[@arthurbruel5545]

All major subscription services require a credit card to star your free trial. There's nothing wrong with that

[@Ivcota]

I heavily disagree on this.

[@弐式炎雷-l9n]

I don't order anything like this, but this kind of stuff is exactly the reason why I have a VISA prepaid card handy in my wallet. Even ordering fast food, if I don't trust the person to take my card away from my view for even a few seconds, I use the prepaid card over my credit/debit cards.

[@davidk7441]

Free trial doesn't automatically means scam. Many companies offer free trials, especially cloud software companies. Just know that when you type in your credit card info, you have to read the terms. It's standard.

[@theresapetekiewicz1788]

The guy doesn't want his children to hear that their father makes a living scamming people. How pathetic is he?

[@whatweather]

Theresa Petekiewicz how pathetic is CBC to track down and stalk this gentleman 5 hours away at his home? Then trespass on top of that.

[@Jackylification]

Ryan Hathorn it’s not? It’s proper journalism. He’s a scammer, a criminal. I also don’t think it counts as trespassing. Otherwise they’d be held accountable and a bunch of salesmen/canvassers/religious groups would be arrested for trespassing Edit** They legit just knock on his door...

[@crystaleunoia3974]

Mabey his children don't even exist, he just couldn't find another reason to get out of an interview.

[@mam362]

seems like a pretty normal human reaction to me...but then again im not a judgmental sob

[@QiuyuanChenRyan916]

What he does has to do with his kids? All-father has their way of protecting their kids, so he is a scammer to you so his kids automatically becomes the education destination for the "right way of living" .

[@ToanTran-mm3uv]

As soon as i see 'your bank details required' for anything 'free'. i run.

[@arthurbruel5545]

netflix, amazon prime, audible, spotify...

[@lyndafayesmusic]

people ! purchase a PRE PAID VISA "DEBIT" CARD FOR $25---PURCHASE THE $ SPECIAL, FOR A PRICE -THEN WAIT TO SEE HOW PISSED THEY GET WHEN THEY CAN'T TAKE OUT A WHOLE YEAR'S SUBSCRIPBION OR MONTHLY PAYMENT FOR THEIR SO-TERMED "$1 PRODUCT"....WORKS ESPECIALLY GOOD ON SEARCH ENGINE "SO-TERMED" $1 FOR A WEEK OF SERVICES "ADVERTISEMENTS !! NEVER GIVE YOUR REAL CREDIT CARD NUMBER TO ANY OF THEM!!!

[@ist3al]

@@lyndafayesmusic or use a site like privacy which gives you a single use credit card number every time. so they cant charge it again.

[@Physick1]

@@lyndafayesmusic I have done this. Or I have my main card company make a virtual card. Sign up for free trial. Get product then delete virtual number.

[@j21226_]

Same or I just get a gift card from family or something and when I’m done using it i sign up for these free trials and use the card

[@EmilyFigureSkater]

As my parents have always said... "Nothing in this world is actually free"

[@elvingearmasterirma7241]

And if its truly free? YOU are the product

[@xxtofuxx4172]

Only thing I know is air, oxygen Air is FREE grab as much as you like

[@lanietalk]

My parents said that too lol

[@moniquew3603]

I don't believe in "free" anything especially online pop-up ads. They are exactly how they look... ADS. Nothing "free" should require your credit card information.

[@oliver24x]

Free software does exist with no ill intentions, but the average user should never think like this.

[@turdsandwicher]

free amazon prime, netflix, audible trials

[@zealouslime]

I only trust trial's from sites that are trustworthy... also I NEVER use a real credit card/debit card... I use those gift debit cards from Walgreens, if I'm unsure they're trust worthy.. Anything that pops up, I don't trust... I do my best to do ALL my trial's through my Apple account (Netflix, and etc) as they're super easy to cancel after your trial is over

[@papertuxedo]

Moni Que W but two years ago I got a free lolipop. So how do you not belive in free

[@louistournas120]

+Moni Que W: "ADS. Nothing "free" should require your credit card information." ==Porn sites require your credit card information to verify your age even when it is free. I'm sure that they charge you eventually.

[@usernamepassword9728]

People are so accustomed to not reading the terms and conditions and that's why this scam works. If you are buying anything online... it is imperative you read these terms and conditions or just pass on the purchase. If it sounds too good to be true 99% of the time... it is!

[@DMack6464]

*Jack Smith* Oldies should stick to Ebay and maybe Gumtree. 'nuff said.

[@FukaiKokoro]

There should be a law forcing the "terms and conditions " to be only a sentence, if the terms of conditions where only a sentence long instead of ten or more pages people would actually read them.

[@trumpcardthegamer1241]

It really isn't that hard to read the T&Cs. Here is an extract of the T&Cs where I got redirected from Rejuva Essence: 1. ORDER TERMS AND CONDITIONS By placing your order today youll be shipped a 30 day supply of Lutrevia Youth Cream and billed only R 99, shipping and handling. If you feel Lutrevia Youth Cream is not for you, cancel within 17 days from today to avoid enrollment in the Exclusive Lutrevia Youth Cream auto-shipment program which sends you a 1 month supply every 30 days starting 17 days from shipment of the first bottle for R 1,376 plus shipping and handling of R 99. To cancel at anytime call [phone] or for more information please visit www.lutrevia.com/support/. Please note all charges will be settled in current USD rates. ------------------ This is clearly 1 sentence to read, furthermore they clarify this here: 5. 17-DAY ORDER PERIOD If you are unsatisfied with Lutrevia Youth Cream for any reason, simply cancel your order by contacting our Customer Care department at [phone] or please visit us online at www.lutrevia.com/support/ before your 17 Day Order Period expires. If you cancel within the 17 day order period you will not be charged for the 30 day supply you received during the 17 Day Order Period. ------------------ This is definitely not a lot of reading! However, this method of fine print T&Cs are deceptive, but people should always be wary where they put their credit card details.

[@BewareTheLilyOfTheValley]

TrumpCardTheGamer I remember when I did online chat with Verizon a few years ago, my supervisors told me to shorten my messages to customers and my desire to give them complete details because Americans don't like to read and I was overloading them with info. As one who does love to read and likes to type, this was hard for me and also very sad to hear. However...they were right, as evidenced by the usually short comments I got from customers, even when I needed more information from them. I looked at it as I know Verizon's reputation and wanted to do my part to be thorough. I suppose even when companies do try to give all the information, people reject it because it's "too much to read", even if that reading is to avoid selling off your firstborn (I had another Sup who made that joke seriously when we had to sign something for work and people just scribbled their name without reading what it was. Her words would come back to me later upon my first car purchase, which was a lemon...but I digress).

[@kikyoustorm]

Username Password There have been plenty of times i have clicked on terms and privacy and there was an ERROR. This means i avoid the app or purchase but does everyone?

[@sbrnation7090]

Must be nice to NOT notice 100’s of dollars being withdrawn from your bank account every month

[@kixi8033]

It looks like it's on their credit cards and when you put something on a credit card, it doesn't pull money from your bank account. That would only happen if you're using your debit card.

[@Sssssssslf]

These are credit not debit cards

[@thevinnymaster]

I was gonna say lol. Just my internet bill makes me gasp when I check my total 🤣

[@Christa-tl8jb]

How does one not know what’s being charged to their credit card? Don’t they notice the balance increasing every month? I have a couple of credit cards but only one has a balance on it that I pay monthly but I make sure to pay attention to it and I also check my other cards to make sure there’s been no suspicious activity.

[@davidjr3769]

Kixi still I check my credit cards almost daily

[@juan2049]

I have my credit card send me push notifications immediately every time a transaction is made on my card. I always know what charges are going onto my card. More people need to enable this feature.

[@brittanystillwell619]

Exactly, that feature is a must have these days. It's just sad that most of these people on this video are elderly.

[@susanfoley8360]

@@brittanystillwell619 Hey wait a minute!! I'm "elderly" and I'm way to smart to sign up for any of this.

[@devilwarrior4342]

How do you enable it? Not an adult just wondering

[@lyndafayesmusic]

IS IT TERMED "PUSH NOTIFICATIONS " ???? PLS TELL ME,NEVER HEARD OF THIS "SERVICE !"people ! purchase a PRE PAID VISA "DEBIT" CARD FOR $25---PURCHASE THE $ SPECIAL, FOR A PRICE -THEN WAIT TO SEE HOW PISSED THEY GET WHEN THEY CAN'T TAKE OUT A WHOLE YEAR'S SUBSCRIPBION OR MONTHLY PAYMENT FOR THEIR SO-TERMED "$1 PRODUCT"....WORKS ESPECIALLY GOOD ON SEARCH ENGINE "SO-TERMED" $1 FOR A WEEK OF SERVICES "ADVERTISEMENTS !! NEVER GIVE YOUR REAL CREDIT CARD NUMBER TO ANY OF THEM!!!

[@thomashansknecht1898]

@@devilwarrior4342 It depends on the card and company you use. For instance My American Express BCP credit card allows you to enable push notifications for all sorts of things, either through the website or the app.including payment due dates, weekly balances, purchase activity, etc. Not all companies offer this though. My PNC CRV credit card does not offer purchase notifications but does offer payment notifications as well as weekly balances.

[@joulzee001]

My mother was a victim of one if these “free trial” scams. She couldn’t remember the company she ordered from so couldn’t attempt to contact them. Luckily the bank was very helpful refunded her the money and blocked them from taking anymore payments

[@ocifer]

Glad the bank helped. Have trouble with banks sometimes

[@ivanmahusay4315]

Banks wouldn't really refund it, what the bank does when you file a dispute is that they give you temporary refunds however after a few weeks or months they will rebill you when they see the terms and conditions for what was signed up for

[@joulzee001]

@@ivanmahusay4315 well they never contacted her or took the money back.

[@lspbeautea4791]

Don’t give over your credit card details.... without reading the terms and conditions...especially when something says FREE .. red flag people.

[@TheUltimateRare]

yup! but the scammers should still do hard time for even setting it up. a lack of transparency should be punishable by 5-20 years in prison depending on the number of offenses IMO

[@lyndafayesmusic]

IF IT SAID "FREE" WHY DID SHE "PAY" THEM ANYTHING AT ALL ? DID THEY ASK FOR A "SHIPPING FEE" PERHAPS ? people ! purchase a PRE PAID VISA "DEBIT" CARD FOR $25---PURCHASE THE $ SPECIAL, FOR A PRICE -THEN WAIT TO SEE HOW PISSED THEY GET WHEN THEY CAN'T TAKE OUT A WHOLE YEAR'S SUBSCRIPBION OR MONTHLY PAYMENT FOR THEIR SO-TERMED "$1 PRODUCT"....WORKS ESPECIALLY GOOD ON SEARCH ENGINE "SO-TERMED" $1 FOR A WEEK OF SERVICES "ADVERTISEMENTS !! NEVER GIVE YOUR REAL CREDIT CARD NUMBER TO ANY OF THEM!!!

[@Checkersss]

I always try free stuff as long as they don't ask for my credit info.

[@dukejaywalker5858]

I'm guessing you must get a ton of spam in your email. You know they can sell your info, right?

[@Artyomthewalrus]

+Duke Jaywalker - So can facebook, google, youtube, etc.

[@rosxjun]

the only free things I'll get anymore are them good 'ol samples from grocery stores

[@peachinne5345]

@@user-xn4yu5rn9q so sorry, but you cant try something thats nonexistent.

[@shereygould9307]

I thought so, too... I once sent away for something "free just shipping" with a personal check a couple of years ago. Nope, they still did the unauthorized monthly charges because they then had my bank account info. Now, if I *ever* do it anymore, it's via USPS money order.

[@Boymandudeguy]

Notice all of the ages of the victims are 40-50+. My opinion is that this is not an issue for younger generations. This is the same issue with phone scams, email scams, etc. It is still sad to see people falling for this stuff, but these are the dangers of the world we live in. People need to ask more questions. At least nobody is loosing a limb or family over these scams, just an expensive lesson.

[@sonay191]

Layla that's not necessarily true. Our generation has had to adapt to new technology pretty much every year or every other year. The reason. Older people get sucked into these things or generally have a problem with tech is because they didn't grow up with it therefore that wiring process in the brain never took place,and with that of course they never learned the basics. However, for people like me who have been using tech since the age of like 6-7, this is completely differently. Our brains are actually much more accustomed to change and therefore will find it easier no matter what.

[@someguyonyoutube1317]

Comp Pend actually plenty of older people get that there's nothing new under the sun. Old scam on new media. And lots of young people don't have the experience to recognize scams.

[@notconvincedgranny6573]

Are you serious? Tech wasn't invented in the past 20 years! There are plenty of younger people getting scammed, they just don't want to talk about it.

[@Mecrom]

I'm not sure if this issue will resolve in the future, or just mildly decline

[@Mrmoustache6]

This is exactly what it is. Notice how it's a bunch of daytime TV stars in the ads? It's the same lack of knowledge of how internet advertising works that's simply a generation gap. My parents fell for this very scheme and they're boomers who know how to use the internet but aren't proficient with it.

[@ihackedpiggy3212]

CBC News: can we do an interview with you. Chad: No we already discussed that. CBC News: Starts interviewing at the door Chad is clueless

[@anemicsilence]

😂😂😂

[@johnl9791]

I saw this ad while downloading a pirated game and if you’ve had experience downloading things you never click the big green button that says DOWNLOAD NOW

[@PartnershipsForYou]

The entire Beatles anthology.exe hrrmmmm... well. I do like the Beatles...

[@Bentriverrusher]

If they say it is free and then demand your credit card information, it is not free and your card will be dinged, over and over again.

[@ToxicCookie]

if need to pay a $5 "shipping fee" then ill go the the nearest place that sells gift cards, then ill get a prepaid credit card which has the $5 prepaid into it, so they wont have charge me more!

[@ancamg]

I don't think prepaid cards work for this. I once bought a prepaid visa card for my son's games, but it did not work. It worked in stores but not online.

[@vivianbrown2477]

If you have done that does the shipment end after the first trial or do you get another months supply? if so I wonder if they still continue to add charges as a debt owed and possibly affect your credit?

[@mkp08706]

ToxicCookie i do this all the time. My dad was a fraud investigator and this was his smartest suggestion.

[@mkp08706]

libertango get something like the bluebird card from American Express.

[@mkp08706]

After you see the first sketchy charge call your credit card company asap!!!

[@saph14400]

I love these marketplace videos! good stuff

[@ThaliaLemon]

Right? I want to send this to every aunt and uncle I've got.

[@BocchiTheMeltDown]

Don’t be fooled by a “Free” and “Congratulations!” word in the emails.

[@casper01713]

Suggestion for the victims of fraud: cancel the credit card and request the bank to issue a new credit card.

[@ritzcracker9901]

Nothing is free anymore, unless free samples at a bakery or something

[@GolfFanaticEstR]

Well, I have to say that these scams are everywhere, if you click on some links, you will be leaded to a Rogers, Bell and Telus survey that claims that you can get stuff for $0 with $5 dollar shipping,

[@MizzCthulhu]

I get free stuff from sears and cvs all the time, but that’s because they have a rewards program

[@1dogissky]

In my local Costco they have free samples by most of the aisles

[@slchld.]

Right but the goal of that is not to be nice and just give a free sample, it is to pull consumers in to buy more of their products.

[@slchld.]

@@1dogissky Those free samples are a great marketing scheme to get you to buy the product they are sampling and majority of the time people will buy them.

[@KolorMeyellow]

The typical Indian scammer on the phone seals the deal. If it says free rather use PayPal it's safer. Read the Terms and conditions. I know I don't, but I'm less naive to think I can get free products online.

[@petvideos5569]

you can, i get them all the time

[@IB_info]

HAHA YOU ARE FUNNY WHO TOLD YOU SHE IS NOT IN AFRICA RIGHT NOW

[@zhaquiri]

It's not the Indian that's scamming in this case, you moron. The Indian guy was simply working at an overseas call center agency, which THE actual scamming company hired (most likely so they would be harder to track).

[@MsTemptation]

@Dontae Gregory Wow that totally triggered you.😱😁

[@MsTemptation]

To be honest I was totally surprised that the operater didn't have a Nigerian accent.

[@Ericbryanmr]

So she's a big fan of Ellen but didnt think to check her twitter/the news to confirm that she was leaving one of the biggest talk shows in America? Sounds a little impish to me...

[@itoro22]

Thank you!!!! I said the same thing too. If she actually thought that Ellen was leaving her show, then she's crazy. Whenever I hear a news about a celebrity that I like, I always check their Twitter to see if it is true 🙂

[@lorimiller4301]

Derpyderp Older people, who are naturally trusting, don't think like that. They don't expect a lie, so they're not looking for one.

[@joyjoyoo]

Nicole Collins doubt she'd use twitter to fact check....

[@darquequeen2323]

Dumbassery at its best. 🤣😂🤣😂

[@belajadevotchka2]

Well, it definitely does not sound admirable.

[@raymondshaw3290]

This brings back memories of the 80s buy one CD get 10 free then you're overwhelmed with a subscription of CDs for the next 10 years that's impossible to cancell. Both my roommates in the military got screwed for years on that one.

[@martinlaursen7972]

Thank you for exposing these crooks.

[@ethanquinn2449]

In the US, you legally have 60 days to dispute a fraudulent purchase

[@MissMarsi]

That's why I never get a free sample that requires my credit card. If it is really free, why do you need my credit card for?

[@thishappycrafter272]

MissMarsi That’s how I think too, even if they need money for “shipping,” I’m still hesitant.

[@christinacortez7520]

I guess for shipping

[@christinacortez7520]

Which makes it not free lol

[@KimberleyLogan13]

Life lesson: NOTHING IN LIFE IS FREE. Ever.

[@terriesmith8219]

KimberleyLogan13~Exactly!

[@oliver24x]

Free software does exist with no ill intentions, but the average user should never think like this.

[@bavi0000]

napkins are free

[@honeybsweetnectar1713]

lowaces lol 😂 😂 u got that right

[@KimberleyLogan13]

SanicLover69 LMAO 😂 touché!

[@apoorvajoshi225]

I am American and we have dateline and a lot of other journalism shows, however, I mostly think that marketplace is way better because they are persistent. For example, when the face cream guy didn't want an interview, dateline would've stopped there but marketplace actually went to that guy's house. So props to Canada, your journalism is way better than ours.

[@beatnikrn2945]

Wrong. American journalists not only go to peoples homes, they even track people down and approach them in parking lots, stores, etc. ALL American journalists suck because YOU aren’t aware of any that do this? Grow up. I’ve seen them do this anywhere from 60 minutes and 20/20 all the way down to local television journalists. Just bc Diane Sawyer doesn’t do it personally doesn’t mean the field reporters aren’t doing it. FFS.

[@lovebiannca]

That is why they've stopped investigation journalism like marketplace in the USA and that's because the truth was coming out😭

[@andrewvernon4664]

I know! Diane Sawyer is/was my favorite investigative journalist. There's little to no investigative journalism anymore and I think we both know why. It was hurting "business" for these types of crooks.

[@peaceatlast8286]

If it’s free they do not need your bank card number! Do not give it to them!

[@irenecraig8889]

In order to pay for shipping and handling, you have to use some form of payment. Don't be so quick to criticize.

[@peaceatlast8286]

Irene Craig then YOU go-for-it!😂😂😂

[@georgel4931]

Sunrise Today z@@#2

[@noodles1291]

Irene Craig if it’s really free they’ll cover the shipping. Otherwise it’s not really free

[@booftown564]

If its "free", why do you need to put your credit card. USE COMMON SENSE PEOPLE!!!!!

[@tikhara123]

Level 7 Vayne because the scammers ask for payment for shipping

[@ScareFestTTV]

Shipping...

[@Michelle-pn9xt]

If you have to use a credit card, it is not free. I receive free stuff, and I don't pay a dime. There are companies that offer free samples.

[@Michelle-pn9xt]

I agree.

[@remotecont888]

It usually asks for shipping and handling.

[@N2tech]

I have Chase, Amex, and Capital one. If I tell them it's a fraudulent charge they immediately reverse the charges for me. I thought all legitimate Credit Cards had buyers protection. I guess it's different in Canada.

[@jgroenveld1268]

No it is the same as the U.S - when you sign up to a subscription unfortunately this is not included under the credit protection.

[@jeeholim0824]

My dad got tricked into signing up for this, and he had a Capital One MC. Nothing they could do about it, so I had to help him just cancel the credit card. In my experience, MasterCard fraud protection/chargeback is pretty much useless.

[@Meemzz15]

My dad got tricked into signing up and was actually able to get his money back. He did however notice very early on too.

[@JesusGodHolySpirit3]

serisouly wow don't state what you have though dude i wouldn't

[@AlexanderLong]

Same in Canada, my credit card would alert me every single card-not-present charge thru email and text message, and if the charge is over $500, I need to text back to authorize. So I would know if there 's any abnormal or fraudulent charge from eCommerce and can reverse those charges right away.

[@crimeshowcrzy8103]

I fell for something like this. When i moved out at 16 and saw an advertisement, I got it thinking I could give it to my mum. They charged me £60 for it when I called up to cancel saying it was originally £99. It was a lot of money for a 16 year old and it had me in tears because that was literally half my food budget for a month. I was too embarrassed to tell my mum what had happened, I learned a very expensive lesson from this experience. Always read the terms and conditions whenever you buy anything online from a shop you haven’t used before. Please be careful everyone

[@synepunk]

My mom did one of those surveys and got a “free” face cream. We told our bank and they got our money back.

[@MiMiOrt]

I love these investigations and I'm not even from Canada . As soon as I see I have 2 pay for shipping and handling or enter a credit card , it's NOT free.

[@abbylx]

basic rule of being on the internet. identify the adds and don't click on them. specially if it says free stuff for you.

[@greenhorse3464]

Simple solution: - Buy a Visa Vanilla gift card for like $10 - Agree to pay the $5 shipping fee - If they send you more stuff, whatever, they have a maxed-out gift card to try to charge :)

[@judyvalencia3257]

I'm one of the few that's never been scammed, but then I always read the fine print and ask questions before I agree to anything. Maybe it's knowing people that have been scammed, that helped me to know what to look for.

[@thattannerguy856]

Remember the old saying, if it sounds too good to be true, it probably is. Why would they give you something that supposedly costs $130 for $5 shipping only...

[@fc63457]

It probably costs $1 to make.

[@richardb2837]

You are authorizing these purchases by clicking you agree to terms and conditions

[@TheMagnay]

well yes they said that. besides, it is still illegal in some places cause its misleading to customers.

[@brandib2821]

It's not misleading. Read the terms and conditions lmao

[@TheMagnay]

Brandi-Dawn Burge no if you say one thing then correct yourself in the agreements thats misleading and illegal. Lets say an ad says free trial risk free and in terms and conditions if you don't cancel before end of trial you are locked in a contract that is misleading, all information must be spelled out clearly and you can make something think its different to what it is in any of the ad.

[@jeffw1267]

+Brandi-Dawn Burge Just because the terms and conditions are there (and hard to find), doesn't make the practice ethical. If the terms and conditions say you will be impaled on a stake if you cancel the subscription, does that make it legal? What if they only want to kick you in the groin? But as long as it's in the terms and conditions, it's OK. Right?

[@keiishine]

Free is never free...you always have to pay for something

[@b56gght]

Only if it's expensive. I mean I always ask for a sample before buying an expensive cream at the retail store. (and never end up buying them huh)

[@jcman240]

"There's no such thing as a free lunch" -Milton Friedman

[@aalberto4961]

👍👍👍

[@aalberto4961]

@@jcman240 👍👍👍

[@osobasic]

Lol people actually beleive these ads and click them??

[@akronymus]

@ Lol At trade-fairs, or health lecture and presentation events, it is quite common to give away samples, so people are used to this concept. Also mail-order companies advertise free items just for shipping fee (of course calculating that people will shop regularly afterward). Law could easily stop such deceit by forcing credit-card companies to pay subscription orders only based on a written contract or further inquiry.

[@jakewahout7294]

Orenda chester obviously, otherwise why would they evem exist?

[@the-og-cerealkiller]

o g Old people do because they don't know better

[@eurekamreum5458]

I almost fell for one when I was like 10, it was for toothpaste. Thank God nobody lent me their credit card lol

[@peterpaulinc]

They now have some fresh footage with shark tank lady actually holding the product?///. ‘Drops ball’ Creative editing will play wonders with this lol.... missed a chance to show that’s how they build legitimate looking adds? Cant see the wood for the trees lol

[@krystalayala8451]

“Free trial offers, teeth whiteners, and DECEPTION.” I love that line.

[@RealPhoenixRising]

“This dragon now thinks free is a four letter word.” Me: *Looks around.... hoping someone else gets it as well*

[@ismailblackrock93]

notice how all these people who got scammed are old

[@kailawebb]

Beforeyoufinished ReadingMyNameIhaveTakenYourBagel why would he rephrase it? Is he wrong?

[@PSXfangirl]

You have to remember, these skin-care products are mostly for wrinkles, and they are using celebrity images that have more of an older audience.

[@lindseybailes4526]

I know

[@Zeldarw104]

Well it's been plenty of young people that get caught up like this, so it's just not older people!? How do you explain Miley Cyrus, and the Jonas Brothers yikes!! 😬😮

[@LadyUsakoB]

I m so happy i never clicked any of these!

[@bbb_888]

Dang!! Too bad for me....

[@itoro22]

Same for me. It always seems too good to be true.

[@peaceatlast8286]

LadyUsako B You were one of the smart ones....good for you! Unfortunately I learned the hard way! 😭

[@LadyUsakoB]

oh no! i m so sorry! *hugz*

[@ritzcracker9901]

Btw why is it a bunch of adults in thire 50-70s?

[@paminders568]

Victoria chan The average age in Canada is really old(40's) that's why lol

[@irenecraig8889]

I was targeted by an email purportedly from Bell Canada. I participated in a short survey and received the opportunity to try a sample skin product, paying only for shipping and handling. I did so, thinking it was endorsed by Bell. I wouldn't normally give this a second thought, but Bell is a reputable company. My RBC VISA sorted things out, and told me exactly what to do so that I wasn't caught in the scam after receiving the product (which, BTW, was fabulous!!!).

[@NymphetaminexXxGrrrl]

The average canadian is really old!? How does one come to that conclusion? I am a canadian and there are people of all ages (just like every other place in the world) There are babies, children, teenagers, young adults, adults, elderly, how is it exactly that you think canadians get old without ever being young? Also if you consider 40's "really old" i assume you still live at home with your parents. Also the reason there aren't really any kids/young adults on this documentary is that it's a "free" subscription to wrinkle cream. Most younger people aren't into wrinkle cream and are more tech savvy and less likely to fall for scams. Its not because canada just magically contains nothing but "old people"..

[@paminders568]

NymphetaminexXxGrrrl "how does one come to that conclusion?" Statistics Canada. Canada has an rapidly aging population compared to the rest of the world. Like you said, people with wrinkly skin use this cream and those people are typically elderly. Also, yea I live with my parents I'm still under 18 and I live in Vancouver and I see a lot of middle aged people and not enough kids.

[@Artyomthewalrus]

The elderly are usually those who fall victim to this type of scam. They are more naive, and hence are targeted by said scammers

[@thomas_wu]

Me: Uses debit card with 5 dollars on it Scammers:

[@jaimecastillo8716]

Or maxed out credit card 😂

[@Futilizer]

19:26 Yes, read the cue card.

[@ohohvalerie]

"6 times we asked for an interview and he said no" so we stalked and harassed him

[@danieldoucet9121]

People who scam others out of their money deserve worse.

[@amibeingpunkedugottabshytt6148]

This is why i use a prepaid debit card when i order things online 🤷🏽‍♀️🤷🏽‍♀️ its also our responsibility to read the terms and conditions Because these scammers are happy to take our money and rude as hell when we want it back

[@thephoenix2176]

Thanks - prepaid cards are the way to go!

[@keesalemon]

This reporter should do more stories. I found this to be one of the more informative marketplace videos, very good investigative reporting, thank you CBC for hiring her!

[@HadleysCraftCube]

7:08 I'm sorry but that's the most sketchy website I've seen 😂

[@CaptArgo24]

Ikr

[@coldtool2850]

Go back to buying things from.a store in your neighborhood. These people should be in jail for racketeering.

[@stenbak88]

Not a single thing on earth is free, everything costs somebody something to create and manufacture any product. First clue, if they want your credit card they probably are taking something

[@kerstinnilsson9968]

stenbak88 rocks are free

[@troywright359]

chemical waste is free if you want to take it.

[@therealdirtydan7016]

Costco samples are free

[@TooWet]

The real dirty dan !!!! But you pay for membership?

[@mtm00]

I love the format of this show. They do good work. Thanks guys.

[@heenanyou]

I would call my credit card company and have them reverse the charges.

[@MoD3RnHD]

This isn't new. Netflix and basically every company does this. 7 day free trial, but you have to cancel or you will be charged to continue receiving the product

[@TheDragonQueen-uh4lm]

We just need Reddit or 4Chan to investegate. Those guys can accomplish everything.

[@usernametentwo]

damn

[@curtisstroud3]

This is why people should read the small print...it will say that this is a 1 month free trial and tell them how to cancel the subscription. All you need to do is cancel the subscription as soon as you receive the trial sample!

[@sd4055]

A prepaid credit card may be the option for purchases - could be a solution for some people as there is a finite amount of money on them and nothing can be charged again.

[@jimmymisle910]

They will not accept prepaid credit cards.. i've tried, lol

[@theflounder2010]

I got a prepaid card as part of my tax refund where they put the money on the card right away and then they receive the money from the government so you dont have to wait. Great idea! Wrong.. They put that theres a 29.99 fee per month for having the card in the fine print. If you dont cancel the card you pay per month. Company is h&r block

[@perfectfae3534]

These ppl are handing over the debit & credit card information & not reading the terms & conditions?!?!?! They definitely aren't too bright.

[@Butterfly20004]

Yep. The scammers go after people who aren’t very bright or people who don’t know to check the conditions . It’s sad.

[@blushmuffin5259]

I'm glad this popped up on my feed. Excellent reminder, not just for Canadians, but for everyone. Educate yourselves. I learned about these types of scams by accident when I paid shipping for a "free book." You had to read the terms and conditions of the trial to see you were signing for a subscription. I ended up paying for one set of books before I called, cancelled, and was fortunate enough to find an address to return the books to get at least some of my money back.

[@sweetambitions2381]

The thing is they don’t charge until after you use the product so I used to just put in visa gift cards with 00.01 cent to pay. It’s legal and pisses them off.

[@darkespeon64]

mastercard must make alot of money from these scams there for they are also scammers

[@AritroVlogs]

What the heck? They don't make money from this. They aren't scammers. That's like saying if a bank is robbed, the bank is profiting, so they're robbing you too. See? Makes no sense at all.

[@RannonSi]

Why wouldn't anyone have a Mastercard nowadays?

[@thomasdr08]

Most of those cards are a minimum of 15%. 15% of $160 plus the balance for 10 months is ezpk

[@thomasdr08]

Aritro Vlogs I doubt that’s how CCs work

[@cordelia7830]

It’s such common knowledge for young adults to know to always cancel a subscription after signing up for a free trial and to only sign up for something that you are 100% familiar with. I kind of forget that older generation is really gullible when it comes to things on the internet. But, I don’t know why these people are just filing for fraud with their banks 🤦‍♀️

[@TheBenghaziRabbit]

to be honest, if you dont read the terms and conditions now for most things..... thats just on you. dont put your name on something without reading it over

[@gennigfox8368]

Isn't it illegal to use a celebrities likeness, image and name to sell a product. Affiliate marketers or not, if it's your product. You approved of it and are therefore... screwed.

[@johnathin0061892]

It is illegal, but they are either overseas where the authorities don't care, or they are fly by night companies that don't hang around long enough to sue.

[@ccnbutter]

You do realize you can dispute all those transactions with your credit card company and request a new credit card with a new number and be done with this... This is the easiest way out.

[@TomsLife9]

I agree. I check my cards every few days...much easier to keep track this way than waiting until the end of the cycle.

[@shannonrusso3635]

Actually that's not all true. You can dispute it yes, but MasterCard and Visa are not in the business of ending legal contracts. That's exactly why it has to be disputed to investigate and end future charges, but until it's investigated and found in the favor of the cardholder, even when the card number has been changed the merchant can still charge to the new account. You can't just sign up for a membership with a merchant and decide you don't want to fullfil the contract by changing your credit card number. The credit card company will still let the company make the charges to the new account.

[@StyxNyx1]

@@shannonrusso3635 That's what I love about my bank. I got caught up in one of these scams with my debit card once. I saw a $89 charge in my bank account, found out it was from a "free" sample scam, told my bank immediately and they did a quick investigation, refunded me and gave me a new debit card and number. After that, no more charges from that merchant again. Just before all that, I had called another merchant that I had gotten another free sample from, and canceled my subscription before the deadline so they couldn't charge me too. Also...I had originally called the first merchant that charged me but he wouldn't refund me...even though I was only a few minutes past the deadline to cancel the subscription. That's when I called my bank. But...having talked to both merchants, I noticed that they had thick, middle east accents. Didn't surprise me a bit!!

[@-comment]

CBC should have covered as well a possible partial resolution for this, it would help a lot of people. My mom recently applied on one of those scam websites, and she saw a video on KZbin on how to combat it, and she followed the instructions of sending the product back to the company. They make it complicated to send back where a serum that gets shipped has one address to a distribution center, and some eye cream is from another address in Arizona. She just shipped both back to the same place ($20 shipping paid) and with a tracking number to make sure it arrives, she followed-up with the company's customer service. She yelled at them to cancel the subscription, and also make sure you get the representative's name and ask for a confirmation number to make sure they cancelled it. She at least got back most of her money, she still has one more product they sent that she sent back is waiting on the 140$ charge to be returned as well. I hope this comment helps some people who also fell for this scam.

[@CBCNews]

Thanks for the feedback Max. Here are some tips on how not to get to tricked into one of these online free trial scams: www.cbc.ca/marketplace/blog/tips-on-how-to-not-get-tricked ^rw

[@cloudnine585]

He sounded a wee bit "sniffy" in that doorstep interview...no sniff cough, no I don't want sniff sniff cough interview. Lol

[@alicemurray1657]

yeah, so? he might of had a cold or something.. what's the issue lol

[@ivex321]

Probably, having US dollars can land you in jail for cocaine possession somewhere.

[@ashleyrobinson8214]

I used to work for a credit card company in the billing department. Unfortunately, more than 40% of my calls are regarding purchases with a reoccurring charge such as these. People call in to dispute these charges and we are almost never able to. We highly recommend that the customers speak to the business to have these charges reversed but it seems like good old runaround and lack of contact information would prevent my poor customers to cancel these charges. They would have to resort to canceling their credit cards and reissue another with an entirely different credit card number to stop these purchases.

[@Trund27]

Well done video! Great work, Marketplace.

[@apoorvajoshi225]

This is a big problem in the US also. What scammers usually do is when the figure out that a celebrity is leaving their job, they will add that the reason behind them leaving is to launch a new skincare line. It tricks people into believing it because the article tells a half-truth.

[@lipschutz]

There is no such thing as ”free lunch.” that's it. People who are a scam are naive. Major rule: if your credit card is requested, it's not free.

[@SonOfMan001]

Lol though. KZbin premium one month free trial. Three days later get my cell account for month just gone, with a ten US charge for KZbin premium. Never trust the words free trial!

[@wait-what-really.]

felt scared when Nexfix was offering a free trial..nothing bad happened though..lol

[@jaimecastillo8716]

In Mexico subscription services don’t give free trials anymore .... apparently people here open accounts and cancel them before the billing period :(

[@estycki]

I feel like everyday I need to talk to my parents and grandparents about the dangers of the internet and be careful what they click on hahaha

[@Fluttershy890]

Yeah I just go to the store for all my skin care or a trusting store online.

[@shemekalg]

$1600, man if I'm missing $1 I'm giving customer service the business! 🤬😡😂

[@meloco4jake]

Ok.. listen.. if you are getting a "free" sample.. and they ask FOR YOUR FRICKIN CREDIT CARD NUMBER!!! Don't do it!! That should show you that you are going to end up paying!!

[@peaceatlast8286]

I’ve been scammed by a company just like that! Read the fine print! I had to change banks.

[@peaceatlast8286]

Roxanna Woloshyn it was about a year ago or less. I don’t remember the name of the company but it had a shell shaped picture on the tiny jar. It was suppose to be a free trial but they charged me $89.00 from my bank card. I was furious! I will never, ever do something like that again. I’m on a fixed income. I’m fine w the Dollar Tree face cream. It works great! P.S. I saw the jar on the Dr. Phil show that is on this video.

[@bbb_888]

Same thing happened to me. I just called the company to cancel my account.

[@peaceatlast8286]

bbb888 I’m sorry to hear that. I’m sure millions of us have been scammed! I just use a good face cream from the Dollar Tree and it works so well for me! Nothing we do will prevent us from growing old. Thank goodness we age a little at a time!

[@bbb_888]

I fear that Dollar Tree products are low quality, but if it works for you that's great!

[@cubansoy]

The biggest scam you fell for is when you believed in Paradise.

[@Whol3NothaL3v3l]

CBC: Can we have an interview? Theif: No CBC: We're outside.

[@凯皓]

Even the Canadian Police didnot take action. There's not many thing as a journalist can do, and they've try their best all the way from Toronto to the west coast.

[@QUESCANADA]

I fell for this once...I called the company saying I traced their IP address, I was going to sue them for fraudulently selling me their product...Trust me, I got a 100% refund.

[@LailaMay]

I’m sorry DRAGON DEN is that a Canadian thing because in America we have something called SHARK TANK I really just want to know

[@louistournas120]

Yes, it is the same show with a different set. Example: watch?v=WUETvHQk03U Dragon's Den's set has an industrial background. Steel pipes, rusty metal, small square window panes.

[@Jarblyy]

Laila May the Canadian show is a spin off of dragon’s den which is a U.K. show. All of these shows (dragons den CA, dragons den U.K., shark tank US, shark tank AU) are spinoffs of the Japanese show Tigers of Money. So none of them are original lol.

[@marshabraswell5380]

I have just recently encountered the same thing and I fell for it, pay the shipping cost only, less than $5...cool and it's a creme Joanna Gaines is endorsing it, actually, it reads as though it's her company and that's why she's leaving HGTV, not true, I will sent a email to my bank and cancel my card, issue me a new one, that way, they won't be able to charge me for anything,

[@AlanaBananaCanada]

17:15 he is very nervous by his body language, trying to lean to seem casual. And his throat is clearly seizing up lol.

[@StyxNyx1]

Yup...we get that crap here in the US too!! I've been on this earth for 59 years and I've learned that nothing in life is free, EVERYTHING comes with a price!

[@Queeniesalt3822]

Here in Australia we're bombarded by these types of trials....Netflix is a prominent company who said 'free trial' but you're automatically signed up to a plan unless you cancel after the trial date....

[@seeamerica1]

Same thing happens with " 1 month free" dating sites

[@filipina_teine]

love the last part! Hope MasterCard understands this is outta control!

[@Zeldarw104]

Excellent, the reporter on the case did a phenomenal job! Caveat emptor; let the buyer beware. 🤔

[@coulorfully]

great investigative journalism...love all of these reports

[@gameplaygirl3268]

I work for a bank in the uk, I work in the fraud team and this is such a big massive thing. I tell every one of my customers to report it to trading standards. The celebs being used needs to try and sue these to get them stopped. So many people have lost their money and in most cases you've lost your money because you legitimately signed up and in the hidden small print it does say you are signed up to monthly recurring or continuous authority payments

[@BeeYonCahReigns]

You see her eyes light up when she mentioned Ellen? 😍

[@dearman1954]

Just be blunt and rude. If credit card information is required, then say no to the deal. It's like bait to a fish. The fish thinks its going to get a tasty meal until too late. It becomes someone's meal. Nothing in life is free. Every choice reaps consequences.

[@sunkissG]

To me free means free! No cost. No bank account info, no credit card info! Period!! If you need to pay shipping, get a small amount prepaid card!

[@ancamg]

Prepaid cards don't always work online. Mostly they don't.

[@BlindPacific]

They should publicize his home address. I live in San Diego and I'd be willing to extract a measure of vengeance for a price.

[@jocelynbeavan]

Puffy d'Klown agreed! Looks like USD area for sure.

[@theiran]

Mum has fallen victim to these scams twice. I've since told her that if she seems something she wants to try, let me know and I'll find it for her.