Challenge Accepted: How to Keep the Hostages Alive (& Your Business)

Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: bit.ly/3duQVyW
Hostage negotiators have a 94% success rate---who better to learn negotiating from? Chris takes the "60 seconds or she dies" challenge & uncovers the skills hostage negotiators use that save lives (and can help your deals too).
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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
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Thanks for watching!

[@kjo7256]

Chris you have done so much for my career and personal life… I love your book and teachings… I thank you from the bottom of my heart

[@nichegoseberazdvatri]

The only drawback for me is it's still heavily geared towards negotiations in a hostage situation. I get that the examples can be used in various situations, but I would love to see more discussions about situations where someone owes you money. How to respond back, how to approach when someone is failing to pay you. Not talking about the credit cards or collections. But those people who you once considered friends. And you want to settle without the courts.

[@nichegoseberazdvatri]

@@saintjosephterrorofdemonsp6132 thank you for your series of questions. 1. Yes, I noticed she was so happy to engage whenever the conversation was not about the money. I met with her face to face and asded: are you against sending me a payment this week (She originally agreed to start paying me, but never brought up about payments again.) I kept a low voice and avoided extra hand movements. Eye contact. I was very nervous but I think she could sense it. 2. There is no one like that, but having learned my lesson, I will consider an agreement next time. 3. Today on 12/07 I sent this in Venmo request: "It seems like you are thinking forward and doing an amazing job with communication. Is it a ridiculous idea for you to commit to your final payment of $185 now, when you previously scheduled it for 12/05/22?" Miraculously she paid me within an hour of that notice. Then she texted me saying she regrets borrowing the money from me. The friendship suffered. But I don't need those kind of friends anyway.

[@dougwedel9484]

@@saintjosephterrorofdemonsp6132 has the right idea. Write down potential responses. Do the work, write down what you would say. Write down what you said in the past. Think of all the potential approaches. Like, Getting To Yes talks about increasing the pie. If this is a friendship that's gone bad, think of your options. Do the work. Write down strategies, write down specific words you would use. It is work. We can critique your work here, if you like. But you need to do the work, write this stuff down, don't just plead for help.

[@tomdixon1213]

I was helped the other day by not saying ‘yes’ despite all pressure to the contrary. The result was a big increase in business from an individual.

[@joeinsocal]

I use your techniques all the time. Everything from business to casual. I pretty much owe you one of your in person presentations at this point. I've negotiated everything from minimums at Vegas tables to getting out of fist fights. Not to mention calling out salesmen in my business world I'll give you my version of getting out of a fight after things are heated. Did we not both come out to have a good time ? There is still plenty of time for all of us to enjoy the evening. I'll tell you something, if things were different right now, I'd want you on my team. I can tell you can handle, am I right ? 🤣

[@NegotiationMastery]

Wow!! That's Amazing!!

[@woltron4o]

Thank you for this video. One of the good ones about negotiations.

[@matthewhoffman2595]

Worth every penny. Not an expense- it’s an investment w a high ROI, if you implement :-). Learning Black Swan saves you time, reduces stress, improves relationships, and makes you lots of money:)

[@kjo7256]

Who is the first interviewer with the British accent…!I would like to listen to him more

[@punchface3000]

Steve barlett or something

[@anneebert2120]

I used it. It worked great.

[@sunriseeternity300]

C. Voss on Jocko Willink Pod. was a really interesting convo. Check in on it, if your a listener of Voss (tbsg). #chrisvoss #communication #negotiations #pressure.......... "Pressure is a luxury" curtis Jackson

[@davetindell4110]

Would love to attend in person, but that $4500 price tag is VERY steep. I understand people are willing to pay that, and wish you well with it. I'm not sure if this has that much value if I've read the book, completed the black swan online course, and the masterclass?

[@dposo]

Get your company to sponsor these kinds of courses. A 5k price tag for a one- or two-day seminar is mid-price and roughly on par with most business seminars in finance and IT. Good companies` training budgets average about 5k per person per year, so you might be blowing your year's budget on this, so I would make sure that you participate in such courses only if you get an opportunity to practice the course contents, i.e. if you actually engage in negotiations for your department or company at least once a week. In case you're asking, I am a VP at a large pharma company.

[@davetindell4110]

@dp001 I own my business. Tindell Tech. We do digital marketing and Managed I.T. services for medium to large businesses. I'd be paying for it myself. Unless you know someone else or a scholarship program that'd pay for it? 🙂

[@lloydmorrison9835]

Sounds like you are financially disadvantaged?

[@davetindell4110]

@@lloydmorrison9835 most of the income I make goes back into reinvestment in the business

[@lloydmorrison9835]

I understand that mine does too. I’m a farmer and my margins are also small.

[@MelodicSolar]

@13:30 “I’m not trying to find out why” = I’m trying to find out why, no?

[@ajjohn8729]

31:20 important info

[@MrSteviej444]

what if the other person doesn't want anything?

[@ChandlerOakes]

Wow.

[@tomjeff1743]

lauren tickner was by far the most annoying and boring