Chapter 3. Create Contact Flow & Play Prompts | Amazon Connect Tutorial | Read The Manual

[@SandeepJ-u7k]

I claimed a phone number for sample testing on the Customer Control Panel (CCP). I am unable to claim a phone number - I constantly get this error message "We couldn't claim your phone number The allowed limit for claimed phone numbers has been exceeded for your instance" In Amazon Connect, I navigated to -> Channel -> Phone Numbers to check if I had already claimed a phone number, but that page was completely blank. Please help

[@rajivcoomar]

@@SandeepJ-u7k which aws region you are trying to get the number?If it's corporate aws account may be billing is disabled for new number purchase.

[@SandeepJ-u7k]

@@rajivcoomar US-NVirginia

[@srikanthsri6233]

How do I create an inbound voicemail task in Amazon Connect?

[@rajivcoomar]

Hi Srikanth, You can find this blog by AWS: aws.amazon.com/blogs/contact-center/adding-voicemail-features-to-amazon-connect/ Soon i will prepare a video on it.

[@rajivcoomar]

VoiceMail setup for task : kzbin.info/www/bejne/sHnXgJuFjtCseLs

[@bhargavjammulamadaka9382]

How to play lex prompt in aws connect

[@rajivcoomar]

Hi Bhargav, Once an intent of lex is triggered, the response given in the lex will be play out in aws connect.

[@bhargavjammulamadaka9382]

@@rajivcoomar Thanks for the valuable reply! yeh understood but is there any extra configuration other than lex bot selection in entity level as well as instance level

[@rajivcoomar]

@@bhargavjammulamadaka9382 No other configurations required apart from Connect-flows-add bot to enable lex bot in aws connect.

[@rajivcoomar]

@@bhargavjammulamadaka9382 Refer to this video for more details: kzbin.info/www/bejne/gYa7gZyIeJuWhq8si=Lda7kK_hnK_-zpUI