Customer Blew Up over this!! Land Rover Lr3 Lr4

[@suesnow8227]

2022 summed up in a few eloquent words: “We are all living in our own reality and anyone who challenges that, we must fight them and destroy them” Quote of the year! Well said Mr. Rainman!!!!

[@clbcl5]

I have always preferred....."No matter where you are...there you are. Buckaroo Banzai..."

[@RainmanRaysRepairs]

@@clbcl5 “we’re all here because we’re not all there”

[@nomebear]

@@RainmanRaysRepairs A favorite line I aways use in AA meetings.

[@appletuntrainer]

Naw. Violation of human rights are absolutely worth the fight fucj

[@clbcl5]

@@RainmanRaysRepairs Hey....I resemble that remark. It is good you fixed that issue I alerted you to. There are too many who are not even close to being there.

[@compactrhone-2]

Should've used a tire crayon and written "done under protest " next to the patch inside the tire. The customer wouldn't ever see it and might make the next tech chuckle

[@JasonHam41]

🤣

[@michaelsnively3621]

Anonymity is underrated.

[@StackAndPrepper]

Great idea!!

[@saturnine000]

That’s exactly what I was thinking. Maybe, just maybe, if another shop saw the inside of the tire and asked what shop did the repair they would understand and wouldn’t run your shop’s name into the ground. That’s why I hate tire repairs and I’ve slowly began to understand why a lot of shops quit doing them.

[@mph5896]

Na, as a tech you decline doing the work. Even if there are ramifications from your employer. I would assume Fl has a licensing system for mechanics. That jeopardizes the mechanics license if they are performing unsafe practices. Plus the mechanic could even see legal prosecution in the event of an accident or death as a result of performing that work.

[@markbeiser]

There is a reason some of these high end vehicles have crazy depreciation. Maintenance and repair costs. If you can't afford to buy a new Land Rover, you most likely can't afford to maintain a used one! Unfortunately people don't realize that until after they buy one...

[@Columbus1152]

I was thinking the same thing, used Euro cars are for suckers.

[@misscrabstick]

You are so right, where I work we see many 10 year old LR product, often purchased by everyday working folk who fancy something that feels a bit luxurious and comfortable for around the 10k (sterling) price point, trouble is often it's a vehicle that has done over 100k, we see broken crankshafts, juddering transmissions, turbo problems, air suspension fails, random comfort system fails and these owners are just freaking out at the running costs. We have around 5 or so parked up with blown engines that the customers can't afford to repair.

[@ElbowDropper]

it's the fact they supposedly couldn't afford 2 more tires but went out and bought pirrellis for the front 2 tires. pirrellis aren't cheap😂

[@burnetthopkins9583]

@@Columbus1152 Not true. Many people buy used Euro luxury cars and maintain them well, and get great enjoyment out of them. But certain brands are worse, and Land Rover is the worst of the worse. You have to go into it with your eyes wide open. Always a bad sign when a customer can't afford to replace all 4 tires at the same time, regardless if it is a LR or a Toyota.

[@S.ASmith]

Indeed, you should only be buying a used car if you know you can afford the associated costs

[@martinwyke]

Tyres, along with brakes are two of the few things that require absolutely no compromises.

[@DJStockton]

Ray, I feel your annoyance, as a fellow mechanic and tyre fitter, this has happened to me many a time. Most recently the customer got quite rude with the sales staff (which I overheard) so I walked into the office asked for the keys, told the sales man I would fix the problem. I promptly drove the vehicle in to the workshop took the new wheels and tyres off of his car, fitted his old worn out stuff back onto the car drove it back to the carpark,l. When I handed the customer his keys, I said in a clear voice for everyone to hear. If you are going to be rude to our staff, we don't want your business, please leave. longtime watcher, new subscriber and first time commenter,

[@Cheepchipsable]

It's nice to be able to afford to do that!

[@jeffgriffith7003]

That is awesome!! I have snapped on a couple customers at my part-time job, I am very surprised that I was never talk to or even fired. Lol

[@Iamrealhonest]

I was always told you're never rude to the people fixing your car or serving your food, they can screw you sooo many ways. 🤣🤣🤣

[@hikerJohn]

@@Cheepchipsable Everyone can afford to do that.

[@eaglerider1826]

@@hikerJohn I had a supervisor years ago who told me if you really want to get back at the customer then smile and take their money , as much as you can possibly take .

[@barbarabowman4533]

I've lived in Fl for 35 years, been in the property management and food service industry for that time,and have found that most Land Rover owners (in a state that has NO hills,etc,) are for the most part insufferable,pretentious,tools!

[@Iamrealhonest]

Are you saying ALL Land Rover owners EVERYWHERE are like that or just in Florida? 🤔😁

[@spacecoasttactical]

Pretty much applies in every state

[@eaglerider1826]

I live in Alabama and here it's Corvette drivers .

[@pf-scottied0g969]

My experience is that they almost all are that way. Land Rovers are more status symbol vehicles than anything else. Yeah, they do well off road, but most of them likely never see anything more than a gravel road in their lifetime. They are used primarily to flaunt the owners wealth to everyone, (like most luxury cars). Most people buying them second hand have no idea the maintenance nightmare they are getting themselves into. They aren't known to be the most reliable vehicles on the road, and parts prices for them can be ridiculous. Money pits.

[@charlesmardanes7028]

In New Hampshire, it’s BMW owner who are insufferable.

[@schmuckerd]

Congratulations on being an extremely honest and talented mechanic. We need more like you. Keep up the great work..

[@free-birdrocker8809]

I have sleeze bag meck-a-necks round me, still searchin'😆

[@MR3DDev]

Unfortunately we have more of the dumb wanna do nothing mechanics, like the one that thought I was gonna take my car with exhaust leak cause he said it was normal.

[@maxgrind438]

👍

[@Montrovantis]

@@free-birdrocker8809 You know what they say, if you encounter assholes all day every day...

[@terribletom1145]

No rippage required in this situation. I've had that argument with customers countless times. Even have a display tire up at the front door that shows what is repairable and what is not - and still people refuse to accept reality. You said it best - we live in a world now where people make up their own reality and facts and anyone who challenges that is subject to irrational temper tantrums and screaming and yelling. Had a guy rip up his paper work, throw it on the ground next to his truck and rip out of the parking lot because we refused to repair a puncture he stuck a rope plug in - even farther over into the shoulder than the screw you removed from that LR3 tire. With that LR3 being all wheel drive - customer is making a huge mistake putting only 2 tires on in the first place. AWD's - as I'm sure you are aware - can be very sensitive to tire diameter differences. We will put less than a full set of tires on an AWD if our customers insist - but that liability disclaimer is the first thing they sign or the wheels never come off. The higher end the vehicle - the more expensive it is to repair things that fail due to owner neglect - and I promise you that fancy electronic drive train in that over priced import will be thrilled to have tires spinning down the highway at 85 MPH at different rotational rates. R.I.P LR3 heh

[@BillLaBrie]

But at least they have the SECURITY of FULL TIME ALL WHEEL DRIVE! Critical in the Safeway parking lot!

[@fbksfrank4]

Perellis? Coopers and get all four.

[@terribletom1145]

@@issadraco532 Thank you for sharing your opinions with us. You clearly feel very strongly about this matter. You are of course free to have whatever opinion you so choose. This does not mean you are correct Will the tire repair hold up? There is a good chance it will because the repair method used was correct and the repair was of good quality. Was the repair done in a portion of the tire that is considered unrepairable? 100% There are safety guidelines for reasons. If a tire fails due to an improperly performed repair, there is the potential for a vehicle accident and people can be hurt or killed in vehicle accidents. Are you old enough to remember the fire stone tire/Ford explore roll over issues? Automotive technicians have a very important job beyond the obvious. Yes we keep your vehicles running. But more importantly we want people to be safe. I’m sorry if you have had bad experiences with automotive service in the past. There are definitely people out there that give the industry a bad name. Just try and keep in mind that the majority of people who work on cars for a living, or doing it because they enjoy what they do and they take pride in doing a job correctly. We have families just like everyone else. At the end of a day we don’t want to go home worried if something we did might hurt someone.

[@fbksfrank4]

@@issadraco532 lol 😂, bet they’ll roll their eyes at this diatribe.

[@Stolas1777]

@@issadraco532 they’re an idiot for buying a Land Rover they can’t afford the upkeep on buy a more practical vehicle that is more affordable to keep running a Honda civics four tires cost most likely less than the two scorpions on that p.o.s Land Rover obvious good special

[@Elderwookie]

Great job Ray. When I used to work at a similar mechanic shop I had similar encounters. Would have a guy drive in with a POS SUV not being maintained at all. Would have big chrome rims and a massive stereo system, but his 3 kids would be sweating profusely in the back bc he wouldn’t want to pay for some basic AC repairs. Gotta look cool…not comfortable. Priorities.

[@richsweeney1115]

I get what you mean..... but ac isn't a priority either .... what did kids ever do in the 50s without ac?!?! lol.. I was never that concerned with ac .. i take care of my cars and trucks... but ac was just never a major concern

[@desotosky1372]

Growing up we had 440 AC. 4 windows, 40 mph.

[@seanbancroft3955]

Not a new problem. In the '80s I worked in an oil change place. Couldn't tell you how many cars we'd get in with $10,000 worth of paint and rims, and hadn't had an oil change in 20,000 miles.

[@Rhaspun]

@@richsweeney1115 I remember when I was a kid one family car we had didn't have AC. It got plenty hot in the Central Valley of California. It would easily go over 100 during July and August. At least it wasn't humid. The next car my dad bought had AC. None of us kid ever had a problem with heat issues. I drank plenty of water.

[@erik_dk842]

@@Rhaspun A/C is a safety feature.

[@TheKec789]

I could watch this all damn day. I find this interesting because I like to do SOME of the maintenance on my car myself. This guy is thorough, and I like that.

[@ScarlettStunningSpace]

He's on the money

[@michaelpressman7203]

I wish I had a mechanic like Raymond in my area but I've had my car in a few shops had worked on ended up with bending too much money and having too many problems and ended up back in the driveway working on my vehicle now I've gotten to the pointless I absolutely cannot physically do it I won't let go of my car I'm tired of you know all the crazy shops that don't perform the work they supposed to have a good day

[@Tablesaw818]

Someone was going to “repair” an unrepairable tire. Might as well be you, Ray! We know you do the best you can with what you have to work with!

[@conner768]

not from a liability standpoint, i tell those kind of customers to buy a tire or kick rocks 100% of the time

[@Cheepchipsable]

...and someone else can get sued for letting an unroadworthy tyre on a car fail and injure someone.

[@mph5896]

@@Cheepchipsable Exactly. You can have a customer sign all the waivers in the world. "IF" that tire was the cause of an injury accident, EVERYBODY involved with that incident is getting sued and even possibly criminally charged. Na, I'll pass. 😆

[@bobmcdoggish9659]

@@conner768 The current entitled state of America today requires that it is forbidden to tell anyone, "NO."

[@Tablesaw818]

@@bobmcdoggish9659 You ain’t lying.

[@Max_Da_G]

As a tyre fitter of well over 15 years, I can fully understand your frustration. I've been forced to do this more times than I can count, and I've explicitly told the management that this repair is OUTSIDE the safety regulations, just like you did. I've seen tyres repaired when the sidewall is delaminated (bubbles on the inside), rope plugs installed for free ("we never seen this guy" attitude if anything went wrong), et cetera. And in this day and age where services such as afterpay and other methods of extended payment options are readily available, refusing to replace tyres when you own a car that's worth a 6-digit sum new is being an utter cheapskate. Hope that tyre suffers nothing more than constant deflation at the patch for reasons you described and becomes a source of constant problems for that arrogant owner.

[@morgenhoop]

As a KZbin troll of well over 10 years, you win the award of trolling yourself

[@kyzercube]

It very much is a hazard. I can't count how many sidewall eggs I've encountered from someone plugging the corner. It causes the belts to separate like a zipper because you're basically causing a side tear and in effect stretching the sidewall material, no different that tearing at a bag of chips with your teeth. Catastrophic failure probability is VERY HIGH.

[@kyzercube]

@@morgenhoop Enjoy your blowouts.

[@bigchills7194]

So, the customer can replace two fronts with Pirelli but can't replace all 4? Def a cheapskate and me being a snarky smart ass wouldn't have even taken the tire off the rim but just reamed, rope plugged and add a can o slime then send them on their way. But I'm not a pro and just a Shadetree mech for myself.

[@davelowets]

What are you talking about? We dont sell "tyres" over here...

[@FlyEaglesFly19111]

When people overachieve on a purchase of a vehicle they cannot maintain. It stinks when you cannot do right for the customer. Ray your always in the right spot as to to treat it like it is yours. Sta safe and be well. Have a great day.

[@phatbaby4234]

Time to buy a Chevy and call it a day. Or ask for a raise.

[@GixxerRider1991]

As someone who started out at a tire shop, I saw this scenario unfold many times. For legal reasons, I would never plug a customer's tire that looked like that, both because of the condition of the tire and the location of the puncture. On my own daily driver however, I would plug the shoulder without a second thought. I've had string plugs in two of my tires for thousands and thousands of miles and never had a problem.

[@doddgarger6806]

2 in one hole no worries at all

[@teamallyracing1780]

Lol back in days with tube tires that was normall whats so different know with these nanny safety people i patch tires unless its worn out nowadays shops just want to sale new tires

[@cosmicHalArizona]

Famous last words

[@varisgupta]

@@teamallyracing1780 Nah mate, like Ray mentioned, it's *all* about liability. Sidewall puncture repairs are unreliable, and if a shop recommends the repair instead of the replacement, and something happens down the line to the tire, the liability falls on the shop for giving dangerous advice. Telling a customer to get a new tire removes that liability, since you're explaining "Hey, this can't be safely repaired, the best course of action is to replace". If the customer says "Repair it anyways" like done in this video, then it's purely the customer's fault if something happened, since they were given a fully informed decision but made the wrong choice.

[@briantracy1324]

@@varisgupta This WASN'T a sidewall repair , it was CLOSE TO the sidewall... that patch if properly bonded will last just fine , go back and re-read the Michelin tire repair guide sometime... That said with so little life left in that tire it'd be best to plug it with a fiber plug and save the mount/dismount work. People really have a bad taste in their mouths because of shops telling them obvious lies and making up rules just to sell new tires. My favorite is to "always put the worn tires on the front" (when buying two tires) which is ridiculous.. most cars are FWD ... the stated reasoning is to increase understeer and avoid oversteer by always having the fresh grippy tires on the back... real reason .. the already worn tires on the front will wear out in record time and the customer will be back for 2 more.

[@craigdonnelly]

Having worked in the industry for quite a few years, I think you handled yourself very well indeed! These types of customers can make a good day into a very irritable one, you did a top repair and as you said he signed a waiver so the onus is on him alone if the repair fails. Keep up the great video's and stay safe, all the best from Oz.............

[@Voltikz95]

The sad part about that patch, is if it does hold for say a few months by sheer luck, it's going to strengthen the customers mind set that they know better than you (the technician) and could potentially lead them later down the road to more and more dangerous things and ultimately causing an accident.

[@r3dhorse]

I don't see that patch ever failing.

[@cautloa]

@@r3dhorse I'm a tire technician and I do see that tire failing because the side wall doesn't have alot of strength and hit a bump or pothole BOOM there goes the tire

[@yoster77]

​@@cautloa I see a lot of talk about that but in my own professional experience, if I'm behind honest with myself, I haven't seen the danger to the magnitude that it's made out to be. I still like you have to put that tire on display and talk about why we can't do it (company policy and lawyers..) but if I had a nickel for every time I took a tire OFF for general wear replacement (not failure) and saw a patch like this that some shop had previously done.. I'd have a decent chunk of change lol.

[@OA1998.]

In the uk its illegal to repair those... cos in reality it might be completely fine for months or even years... but the time it does go wrong, will be on a car doing 100mph down the motor way and failing to stop at a jam after the tyre comes flying off.

[@RetroWolf0498]

That's why they have waivers for people who don't want their bald tires replaced or in this instance a plug patch in thr should of the tire. If something happens due to that tire the customer is responsible. Not the shop or mechanic.

[@docsgearheadgaming2503]

Rainman, when doing tires use the pre buff first, thats why its called prebuff, It takes all the silicon off the inner liner so you don't grind it into the butyl rubber, if you scrape it first then buff it and use a brush to sweep away loose material then use the glue, patches will stick much better, love the videos my dude! Looking forwards to the next one. No ripping a new one needed, anyone whos done tires has been between that rock and a hardplace lol. And i only mention the prebuff because after 17 years of busting rubber i just recently found it out as well. For years i did patches the exact way you did. Went to a Michelin course and well, i learned some stuff lmao.

[@321CatboxWA]

The stuff we didn't know we didn't know . thanks

[@user-xw1lh7zt7n]

when I did tires they also told me not to light it -- however -20 along side the highway in january when the glue won't set sometimes those labcoats are wrong

[@glenj.taylor2938]

Sir, thank you for being you, doing what you do, and sharing your life's triumphs and struggles with us. I feel your pain and I hope the owner of the vehicle and all others involved (someday) comes to their senses. Happy Independence month Mr. Rainman. 😎❤🇺🇲

[@fusi0nn]

Had a plug like this done on the sidewall in the same exact spot more or less and it held for another 15k miles until the tires were replaced. Guess sometimes you get lucky. I do agree though that even though I was able to get someone to do the same thing you're doing, I wouldn't hold them liable if if didn't hold. Thanks always Ray for your keen insight and the way you summed things up as 2022 is so true. Stay calm and keep it moving forward.

[@bobbylee2853]

That patch will last as long as they don’t go “drifting” on the weekends.

[@churblefurbles]

I'm sure it can, I think most of the liability is based on them not knowing how long its been driven flat.

[@johneverett3947]

I had been a tech for 45 years, 31 of those a tech/shop owner. Any time a customer said “I won’t hold you liable” my response was “ I am not worried about you holding me liable when your dead, it’s your family or the people you hurt when you crash that will. So I am not doing it” As tech’s safety is our first focus.

[@BigDish101]

One can buy a plug kit at Home Depot for $10 and do it themselves.

[@normansmith6208]

I would have thought that if there was an accident the insurance company would walk away from the claim. Here in the UK the tyre fitter would have refused to do that repair as is against the law. Ray, keep up the good work.

[@horacecomegna335]

In America safety is almost always sacrificed for freedom.

[@Rags722]

Like my dad used to say "Sometimes you have to fire a customer". My family owned and operated a typical country store that sold everything from nails to shoes, groceries to overalls, newspapers to TV's back in the 40's through 70's. Every now and then you would get the customer that just couldn't be satisfied and they would be told they could shop at that nice new supermarket 25 miles down the road, but don't ever call us to open up on a holiday because they forgot to buy cranberry sauce!

[@marksaunders2500]

Hi from uk ray 👋👍 I hold no prejudice against decisions like this as long as waiver was signed to say that customer accepts the commitment in participating in the action which could have dangerous implications then so be it you do what you do ray and never change for nobody👌 they dont want work to be carried to make vehicle safer because of price (lets hope they dont have a blowout and get stranded or even worse mate your conscience doesnt need that on it 👍 but for you good job as always 👌 thanks for your time and be safe see you soon👍👋

[@S1rFlynn]

My wife and I work for a company owned by Monro in SWFL (they bought out Rick Johnson if that helps give you a hint), and we've had bosses approve flat repairs like this and told us to "just do it" to make the customer happy and get them out, and I always make it a point to them that I'm not responsible for anything that happens once it leaves the shop because I didn't approve the repair, the boss did. We've had a few not actually hold and boy were those people upset and they've tried to say "well the tech didn't do it right". No, I did it right, it just shouldn't have been approved in the first place.

[@phatbaby4234]

Tell boss man to shove it. Someones going to get killed.

[@fuzzypeaches7552]

They will be sued when the tire fails all to save the owner a buck .

[@davesouthey2619]

You sort of are responsible because you know it shouldn't have been repaired

[@TheObsesedAnimeFreaks]

@@davesouthey2619 in a work environment, the employee that does the work can't be held responsible if a higher up tells them to do the work. there are certain exceptions, but in this case, the employee can NEVER be held responsible. but just incase, get the command in writing.

[@watershed44]

@@TheObsesedAnimeFreaks If I'm the employee, I'm 100% getting the SM to put a note on the RO that he demanded the unsafe repair.

[@baseball373]

I have patched and plugged many tires like that... most all will last the rest of the life of the tire But I believe every plug is a possible liability so the customer always signs a liability form for them.

[@borabora5349]

Ray believe me when I tell you that patch is going to work just fine. I've seen worse job done that last a longtime and you did a great job.

[@Ironsights85]

its very subjective, sometimes they last the life of the tire, sometimes they last a week

[@roskene]

A tire with a puncture that far into the shoulder should never be repaired. Sadly customers often do not realize or maybe care if said tire fails; possibly catastrophically.

[@Ironsights85]

@@roskene I've worked in a tire shop for years, it's always surprising to me how much people hate spending money on tires, at the expense of a better functioning vehicle and in many cases, their own safety.

[@maxss9005]

@@roskene It was fixable just to much exaggeration cannot be fixed . It work just fine .

[@jerryhatrick5860]

Yet they will spend stupid money at a bar or on beauty products for their car or their face. Aybe they need to spend it on a brain? Hahahahah

[@colinashby3775]

Here in South Africa most places I knows replace the valve every time you replace the tyre.

[@kevincrawford6734]

Same inAussie

[@xerowolf4242]

I have patched 2 tires in my life in similar spots just like this (on my own car at my own risk) and one of them held and one failed. I don't condone this kind of repair but I can understand not having the money to replace the tire and needing to try something. What I can't understand is why the guy would get mad at you or your shop for not wanting to do this. When I was told by a shop that mine was unrepairable, I told them "thank you" and went on my way to do it wrong myself. I never would ask a professional do their job wrong for me. That's just rude! lol

[@RegularPersona]

That is like saying, I once bought a lottery ticket and won. That does not mean that everyone who buys a lottery ticket wins.

[@xerowolf4242]

@@RegularPersona Did you even read my comment before replying to it? Because you seem to have grossly misinterpreted the whole point of it.

[@RegularPersona]

@@xerowolf4242 I misread and thought that you said both tires did not fail.

[@xerowolf4242]

@@RegularPersona yeah and I also said I don't condone this type of repair. but the main point of the message was that the guy shouldn't have gotten mad about the shop not wanting to repair it.

[@matts.8342]

@@xerowolf4242 The customer getting mad got him what he wanted, so in his mind he was perfectly justified at getting mad at the lowly auto repair plebs.

[@Medic911pr]

There’s a saying that states “ the customer is always right “ . In this case the customer is dead wrong and stupid. That is just the way it is. Good job Rainman in the face of stupidity.

[@ultrarandom]

I work in IT and feel this so much as well. The number of times we have to do things against what is proper practice because the customer "insisted" it be done their way is mind-boggling. Why take it to the professionals if you aren't going to take their professional judgement (I suppose everyone does just think that everyone is out to get them).

[@gavinthomas214]

I also work in IT and get this occasionally too. I try not to let it become too frustrating.

[@kevincampbell8298]

Yep same here! Stupid managers insisting you can fix something Thats completely snafu in 15 minutes. Yep just like the IT meetings. Completely laughable.

[@TAlexBlack]

Not just the customers, but the C-suite insisting it's done the wrong way because that's what enriches the shareholders fastest while kicking the can down the road to screw the long term investors.

[@xmradio11]

You also need to consider that some of us are struggling financially and have to bend the rules a little once in a while because of it. I used to never let my tires get even close to the tread wear indicators on the tire before they were all replaced as a set but harder times have had me buying used tires to replace dangerous worn out ones. It really blows.

[@oceanbytez847]

or they feel they are special and deserve special treatment. I interned at my university (which will remain unnamed for the insanely massive security flaw i will call out here) and the VP forced the IT department to exclude her from computer from the security network policy because she wanted a custom background and a couple other stupid requests that amounted to asthetic personalizations. We tried to sever access to PII as well, but she pulled her higher up political strings and nearly got our department head fired for disobeying her orders. We brought up our concerns to everyone who we thought had power to stop her and might listen, but were unsuccessful. Anyway long story short there is a university somewhere that has a completely unregulated desktop with full access to a normally secure network in the VP's office and a tech moron (The VP herself) who clicks everything willy nilly all day. Her computer has full access to EVERYTHING on account of her being the VP and her throwing a karen fit. This essentially amounts to a Karen placed backdoor so any hackers can just mosey right on in and bypass basically every layer of security we have. One day i'll see that breach in the news and say "I fucking told you so!". Work politics are so stupid. People just NEVER let anything get done right.

[@TurboTimsWorld]

Ray I drive a Land Rover like this and I can confirm the condition of that vehicle is pretty much as per normal, there should be loads of warning light, the sat nav has know idea where it is, parking sensors beep for random things, there should be an oil leak, and the wheel bearing can be completely shot away before you can here them in the cab. I mean why would you invest £10k on a car that works, I could by a £500 car and get far less problems ! Great Video keep spraying the brake cleaner !

[@MrSloika]

That's pretty much true of all luxury cars. The companies what produce luxury cars don't want those cars on the road after the original owner is done with them. That's why the cars are engineered to be disposable.

[@samuelkeystone]

@@MrSloika Called "Planned obsolescence."

[@kill-nine]

That's not an oil leak. We call it a 'Continuous Flow-through Oil Change'. Oil can't get dirty if it doesn't stay in the engine too long.

[@Aaron-or6ov]

At my shop that’s a big no. We never patch tires with objects that close to the side wall no matter what the customer says.

[@SWResto]

A customer request even if wrong it is the customers car! You explained your concerns and he signed off on liability so no problem in my book!

[@billjamison2877]

I can't resist...My dear departed father used to say about these types of customers, there's an ASS for every seat and this customer fits that specific criteria!

[@Musclecar123]

In the early 2000’s, we had a Michelin Tire rep come to our dealership and gave us a Michelin developed course on how to properly plug and patch a sidewall puncture! He explained that if this is done correctly, it will meet Michelin’s tire warranty. After getting the course, we were told by management to never do it again.

[@cengeb]

VW dealer will not ever repair tire with sidewall puncture, it's actually ILLEGAL in jersey..I have had to replace one or two, one luckily had road hazard warranty tires are over $240 each Continental Extreme Contact DWS 06+

[@johnhenke6475]

Huge unacceptable liability for any shop.

[@shawnkelly695]

@@cengeb i have plug repair kit. I will fix a side wall if a plug will hold. It just gets by until find a shop with a better deal.

[@krystalmothlover]

Shuddup fanci boi stop sellun ur jak stuf on tire boi!

[@shawnkelly695]

@@krystalmothlover what? Are you a example of the new generation?

[@Coupegt84]

Ray - My new car suffered an “unrepairable” puncture in a similar location, with only a couple of hundred miles on the tire. The tire shop I went to was originally not eager to repair it, but I asked them to please repair it anyway, I’d keep an eye on it, and if it leaked I’d replace the tire as suggested. That “unrepairable” tire turned out to last as long as the other undamaged tires, for the full life span of the tires on the car. I really appreciated that the tire tech was willing to do his best with the repair, and it worked out fine. Thanks to you for paying it forward and doing a typically great “Ray” repair, despite the situation. Your work will be appreciated!

[@kenc2257]

Really, though, it's not just losing/leaking air pressure (and maybe the tire tech mentioned this) but the sidewall is THINNER than the tread, and flexes more and differently than the tread. A compromised sidewall can be structurally unsound, and could result in a catastrophic blowout. It's really better/safer to replace a tire that has an issue in the sidewall.

[@Mondos2001]

^exactly, it's not even about the leak but the compromise to the structural integrity of the tire. It's literally a balloon that your life rides on..

[@2milesowen587]

@@Mondos2001 problem is at the end of the day the owners lack of knowledge and money rule the day. As my employer always said “ It’s hard to tell someone their kid is ugly”.

[@Mondos2001]

@@2milesowen587 😅

[@cmawhz]

Unrepairable means that it can't be safely repaired. Everything a good technician does revolves around safety being the most important thing, especially when it comes to tires. Sure, it will probably hold air and not explode, but the risk is significantly greater. This is a horrible position to put a tech into because they have to go against their training and morals for the customer to save a buck. Sure there are waivers protecting against legal liability (though a good lawyer could probably get that thrown out in court anyway) but if you send a customer out the door and they crash into a school bus full of kids sending them off a bridge because they repaired an unrepairable tire that exploded, it would still be the fault of the tech for doing the repair. I exaggerate with the scenario, but these rules have been put in place for a reason. It's a roll of the dice, and safety shouldn't be a gamble. Someone eventually loses.

[@jasonwaltman3566]

Been in that situation before.... when you rack it back up and start putting the old ones back on, they change their tune.

[@buck644]

I worked as a tire technician for several years when I was younger. We used Tech Tire Repair plugs, patches, plug patches, boots etc.. I would not have been afraid to patch that hole up where it was. I had complete confidence in the TECH tire repair supplies we used. Our salesman for TECH had 40-50 plugs in the sidewall of his sales truck and drove hundreds of miles a week on his route. Modern tire repair products a way better than what was used 20-30 years ago. Good job! Love the content.

[@davidd1492]

40-50 plugs in sidewall. Well that just confirms your whole comment is bullshit.

[@maxheadroom224]

Hard cornering will make it fly out

[@jazzmusiccontinues1134]

40-50 plugs huh? Did he have 200 plugs in the flat part of the tread? Was his office located next to a nail factory? Sounds more like you were lied to

[@gregfielder]

Grew up in Dad's Shell station. I remember the Tech salesman's truck. He had one back tire that must have had twenty plugs in the sidewall - maybe more. We had a lot of faith in his products, as did he. I did notice that that mauled tire wasn't on the front, though.

[@NeonKnight83]

TECH 1 piece patch/stem units had uncured rubber on the stem, so the stem would vulcanize and become part of the tire with the patch. The ones like Ray used just have a plain rubber stem that only fills the hole. And yes, every TECH salesman had a tire with 50+ repair units sticking out of the sidewall lol

[@jayman9750]

My local tire shops always repair that type of puncture, I’ve had 2 repairs myself and never an issue with the repair, I do however understand the legal side and respect your concerns Ray..love your videos bro!!

[@jacksmith2315]

Ya technically its your not supposed to repair it if its in the sidewall or within one inch of the sidewall, but where his was is just at 1 inch maybe a bit less, shouldnt be a problem. Especially with a 2in1 patch plug

[@TOKOLOSE]

​@@jacksmith2315 Loads of 'experts' here it seems. Makes you wonder why garages didn't run out of business when there is so many car mechanics and engineers on internet. 😂

[@TOKOLOSE]

Another expert found. These type or repairs are not done for SAFETY not legal reasons you dingus.

[@classicboatworks9876]

As someone who is comfortable doing this type of repair after letting customer know it's iffy.The reason it's not considered an acceptable repair is because it could break the belts that run right through there and then you get a ply seperation. However the only way to know is to attempt the repair.. If it has bulged out, it's no go. If it hasn't bulged out it's good to go. Getting a tire technician to look for that isn't reliable and becomes a liability so it's a blanket rule. I've re repaired more shops 'legal' but botched repairs than I've had issues with these type of repairs. But you have to look for the faliure signs and it does happen

[@jacksmith2315]

@@TOKOLOSE how many tire repairs have you done? Ive done well over 100, so ya...im think im qualified to have an educated opinion.

[@privatedata665]

Owning a Land Rover is evidence of poor decision making . Cool video

[@peterbland7227]

Thanks for the video. My wife worked at Consumer Credit Counselors of America, and more than once advised a client that they had purchased a car they could not afford to maintain. It us really a shame when consumers get over their heads financially. In this case, a boring, reliable RAV4 or CR-V would have sufficed. I was taught “top of the line for the common man”. When the stock of the company I worked at for 20 years took off in the early 2000’s, my peers started buying expensive, unreliable cars. I got a Prius. And they were still working when I retired early.

[@scottlamberson1046]

GREAT WORK RAY! Thank you for doing the best you can under the circumstances. Liability releases are a good idea.. Go Ray!!!

[@Irishrebel092]

except all they do is release the company from lability from the customer directly in regards to the repair made. if that tire fails and causes damage to another car, the company and/or tech are still liable. the other car owner didn't agree to the unsafe repair.

[@williamharvey697]

Well, at least take comfort that the job was done as well as it could possibly be done, in a most workmanlike manner, by a craftsman who did the best as he could possibly do given the circumstances. Granted it wasn't the *right* fix, but there was certainly nothing wrong in the forced implementation of the *wrong* fix. I would be most pleased to have you work on anything I own!

[@ThatSB]

A craftsman? It is a tire patch... it is a sticker. Granted he did plug it which is better than a patch but still. Lets not go crazy... I would like to see tire repairs done with plugs but no one is gonna spend the time doing them

[@lidolfan68]

@@ThatSB so you are judging him being a craftsman by this one job and not all the other great work he does sounds very narrow minded to me

[@howlinwulf]

@@ThatSB plugs ruin the tire 50 percent of the time. It breaks the belts underneath and after a few miles a wobble starts and a few more tire blows.

[@ironmike742]

@@howlinwulf you do realize that the patch used for this repair is a plug patch. It has a plug made into the patch. Plugs don't ruin tires. Improperly installing a plug will.

[@jacksmith2315]

@@howlinwulf idk where you heard that bullshit. I have plugged 100s of tires, never once had a problem. Even on tires the hole was too big for 1 plug so used 2. Wasnt my idea and wouldnt have done it myself, but my manager told me too so i did. N its not like i never seen the cars again so i wouldnt know if it failed, i worked as a fleet mechanic so i most definitely would know since i see the same cars all the time for routine maintenance and repairs. Plus i have plugged many of my own tires, as well as friends and families tires, never once had an issue. Ive even put a second plug when it got a second nail/screw after plugging the first one, yup....still no issues. Supposedly patches are better than plugs, patch plugs are supposed to be the best, but never had problems with plugs so i will continue to use them. Just not in the sidewall.

[@johncallaghan4616]

Well done for keeping your patience on this one Ray, and also for the VERY professional tyre repair (even though we all know it’s a fools paradise given the state of the tread - just had four new boots on my mid-life crisis car - my approach, they all went on at the same time, have all been through the rotation cycle, and time for a full new set, again at the same time - why, (unless you financially can’t afford to) would you take a risk with your life (more importantly other road users) for the sake of a couple hundred dollars, and if you can’t afford that, then you’re obviously not able to punch to that level of vehicle! Keep ‘em comin!

[@johnangelico667]

My strategy is to change two tyres at a time. The first change is before the tread really "needs" to be changed and the better tyre becomes the spare. Actually, the first thing I did was replace the "space-saver" idiot tyre and wheel with a genuine wheel and a good used tyre with some life on it. Then the next change the better one became the spare and then I gradually matched the wear - usually on the front pair which carries most of the braking and steering force.

[@peted5217]

Never fix or partially repair anything you think could cause a wreck/casualties. Avoid creating a customers funeral you'd feel obligated to attend.

[@Number6_]

American capitalism, a fools paradise!

[@Just_Your_Average_Guy]

There you go using logic! You can't do that! LOL.

[@johncallaghan4616]

@@Just_Your_Average_Guy Me know - logic appears to be in sort supply 😂

[@MoneyMarcMes]

This actually might hold. You never know. Good job! I would have done the same thing.

[@renaldonormani6646]

Hey Ray, that was the most pleasant tire repair I have ever watched, thanks to you! But then!!!!! The nuisance customer got involved…..but, what a great job you did on the sidewall fix. I keep hoping that if the customer saw what you saw, the decision would be different. But….people are different, sometimes good, sometimes….not so much! Rock on brother Ray! Lovin it!

[@billchessell8213]

I had a friend with a Rover and checked the Internet for “cost to own”. They are off the top end of the scale. I’m sure if I was an owner I’d be peeved all the time too!

[@wallychambe1587]

The nuisance customer deserves to get a blowout if it doesn't hold up, I have run into that problem before and the shop management refused to fix the side wall puncture!The nuisance customer probably thought you were trying to sell another tire! Years ago I had a tire like that and I end up putting a plug in it until I could get a payday to get another one, didn't leave it like that any longer than I had to!😁😁😁

[@johnezell9808]

I would Not any tire that was patched… gmc2500 2006. Pulling at travel…. Nope, blowouts are killers..

[@richardgarcia6108]

As a handyman in my retired life I fully understand your pain and situation. Sometimes to save a bunch customers will want me todo a repair which is not really the best solution to a particular situation just to save a few bucks. Then I have to make a decision whether or not I will do it. If you don’t comply they typically not call you any more for your services. If you do and the fix does not work then they blame you for their poor choice. It’s a lose, lose situation. I think in the end I’m better off not working for the “cheapskates”. Please continue on your valiant attempts to fix societies mechanical woes at your own peril brave knight lost in the human kingdom of stupidity! I live there too.

[@NemoConsequentae]

No money to do it right, but enough to do it again, right? On the other hand, maybe they need it to last 'just long enough' to save up the money to get them replaced soon(ish). A temporary fix that you know won't last, is sometimes required until the conditions are right to do it properly.

[@mph5896]

@@redrider7730 You are correct. Not worth the $21 million lawsuit that set case law on tire repairs.

[@TyphoonVstrom]

As I always say- if you are self employed, you have to pick your customers very carefully.

[@nachojones1]

We all live there. Some of us just don't know it

[@erik_dk842]

@@redrider7730 I never knew rope plugs existed before I paid the equivalent of $25-30 to get a tire patched in the south of France, only to see the guy fix it in 10 minutes whithout taking the wheel off. The tire lasted at least 10,000 miles more and never leaked a bit. Recently,my heavily loaded work minivan picked up a 6mm bolt and luckily the TPMS picked up the pressure loss in time. I only have a space saver spare, so I went to a neighbourhood with car repair shops and was lucky to find a guy working on a car at 8:30 PM who was willing to put a rope plug in the tire, which I had brought with me. Saved my from driving 200+ miles home on the 50 MPH space saver. All the fear mongering is just to make more money on new tires or complicated repairs.

[@slash11lipo]

I'll bet I can describe that customer without even seeing them. They live for one thing and one thing only. Trying to make others as miserable as themself. Kudos to you Ray for still doing excellent work. Never let them ruin your happy and honest self.

[@edwardmeche9984]

Have watched several of your videos recently. I am truly impressed with your knowledge and the quality of your work. More importantly, I applaud your work ethic and integrity. Keep the faith and carry on!

[@kaxbyrita9279]

Just had a roadtrip a few weeks ago in Sweden and collected a nail in the exact same spot on my rear tyre. The local tyre shop there did not have the make and size of tire available that would have been needed, so they did a no-guarantees patch job. It lasted two weeks, so long enough for me to get back home, and then started to leak slowly. Indeed seems to be a problematic location for a puncture.

[@mazdaman1286]

Rock and a Hard place about sums it up. The manager on the service desk should have said no and not put you in this position.Glad you filmed it and got your waiver , you never know it might become a life saver for you , but sadly not for someone else if it were to fail suddenly

[@leesakowski790]

From working retail for a few years I learned: "The customer is always right, no matter how wrong they are!" And, Adam Savage said it best: "I reject your reality and substitute one of my own!"

[@tymac3306]

I don't agree with the customers always right I've told many customers to leave and I refused service to them.

[@tr4480]

"The Customer always THINKS they are right...even if they are wrong."

[@Irishrebel092]

that saying is the biggest load of crap.

[@ScarlettStunningSpace]

Parents can have a bad habit of doing this to their children too

[@MrMarca4444]

We are not making burgers so in this line of work the customer is not right. Same as a Dr.

[@tyronemarcucci8395]

"Compressed atmosphere"..That's a new one. Love it.

[@TakeDeadAim]

I've seen patch jobs like this work just fine for many thousands of miles. So long as they're not driving road races where they're taking high g turns it should outlast the tread left on that peel.

[@terpman]

You did see the wear pattern on the tires, yeah? Based on the chunking, it didn't look like this person was easy on their tires by gently turning the vehicle at appropriate speeds.

[@calfeggs]

​@@terpman lol, yeah I think this vehicle is driven hot and hard. that cutting on the tire and the heat signs on the brakes indicate the driver takes their corners and stops fast and in a hurry likely leaving little to no gap between their vehicle and the one in front of them. Also based on their described temperament it paints a picture of someone who is always running late, and expects their demands to be met, middle management maybe?

[@terpman]

@@calfeggs Hard to say what their position of employment is. Around here, people of ALL walks of life drive like aggressive jackasses and act a fool when they can't get what they want. To be completely fair to the customer, it probably sounded like a bait and switch and the shop was trying to get them to drop money on two more tires (AFTER doing the work for the first two. Classic bait and switch). They had a valid point. It doesn't excuse acting crazy, but I do understand their point. Everything seems like a scam if you're ignorant.

[@scottamu7816]

@@terpman the blue rotors and pad-slap brake job would indicate this person likes cutting corners... yet would also have no problem trying to sue the shop that just plugged an unrepairable tire. Catering to the irate customer has been driving the division between sales and production forever!

[@canoepick1140]

The rims and make it clear they do NOT drive in a manner that might allow the patch to hold. Although to be fair I’ve seen those patches hold in ridiculous situations so YMMV.

[@jamesd4178]

I would've used old front tire on rear. That one still needs replaced no matter what, but at least it wouldn't have a dubious patch that could cause chaos.

[@qei431.]

That's a good idea

[@2H80vids]

I wondered about that too; maybe the lesser of two evils, a badly worn tyre but without an extra hole in it.

[@stevencimini3556]

I thought the same thing but wondered if a legally bald tire could be reinstalled on the rear.

[@jbfairchild]

tread was worn down. that wouldn't pass any inspection. This can also get the customer a ticket, because it is a safety hazard.

[@silentferret1049]

Yeah you don't do that unless the customer refuses repairs and demands the old put back on and then its the tires go back where they came from. A tire that will lose air and go flat is no where near as bad as one with very worn tread. Checking air in the tire every week until a replacement can be done is not that bad. Swapping the worn front to the rear would have made him liable if he did not do the repair. Not defending the customer wanting the repair just thats better than swapping a tire from the front. Not the first time I had see a tire repaired like this to last maybe a few months till replacement can be done. Keep in mind both sides on the back would be replaced as a shop generally will refuse just to do one side because the tread difference in wear. Some exceptions are given if tire tread is good enough. Safety and such, but with it being the same tire, a patch is the limit they will do outside of air, valve stem/core, balancing.

[@Rekuzan]

Fun fact: 99% of all Land Rovers ever made are still on the road today! The other 1% actually made it back to the shop....

[@rafflesnh]

Heh heh, as a (first time) Land Rover owner, I still found that funny! 😂👏

[@xerowolf4242]

@@rafflesnh if you bought it new, you have about 70k miles (112km) left on it before you have many major issues. good luck!

[@emmachamberlain7587]

@@xerowolf4242 Some owners never got past 10k miles ! L/R are the biggest heap of junk on 4 wheels

[@ThePontiac98]

I've seen a few where the engine had to be replaced twice within 60 thousand miles. and all the electronics were dead.

[@johnvilliers5579]

LR Defenders go on forever. About the only thing that ever destroys them is crashes or unfriendly fire. The Chelsea Tractors are woefully fragile, will never see a muddy field and are usually driven by people who can't park them let alone use them as an offroader.

[@JustJay1281]

working in a tire shop the core remover is one thing that loves to vanish. Also boss had a strict rule of old weights come off cause more often then not, they end up having to come off anyway. It is faster to just take them off, then to leave them on and have to respin the majority of wheels, for those off few that will rebalance.

[@jltsoyowdycjltsoyowdyc1076]

I’ve had way worse patches than that hold up for a while on my own tires, so, for what it’s worth, there’s a pretty good chance that one will be ok. But good on you for trying to do the right thing.

[@peted5217]

Hard to Believe folks risk their lives and limbs , also fellow motorist's over the cost of good tires. Each yr CenTex sees hundreds kilt due to junk tire fails. Trading the cost of tires for that of caskets seems foolishly moronic at best.

[@tyrantworm7392]

@@peted5217 Being honest with you pete, I've had some very solid small puncture tyre repairs done close to the shoulder. You are still a lot better off on well repaired decent rubber (mine gets pilot S or Eagle assym's) than crap rubber. I'm always mindful of tyre pressures though, noticing quite quickly when they are off.

[@sumduma55]

I've seen way worse also. Even on semi tires there is a process for patching the actual sidewall itself. It just has to be marked. If the customer knows about the potential for failure and the risks involved, I don't see a problem with it. Not everyone has the resources to replace everything at random times and the lack of transportation could mean it gets a lot worse quickly for them.

[@zenoelea8239]

@@sumduma55 If the customer has a blow out and takes out a third party life, the customers insurance company may refuse to pay out as the customer knowingly drove the car in an unroadworthy condition. The Customer is then liable for the thirdparty claim and also driving without insurance.

[@sumduma55]

@@zenoelea8239 the customer is also going to prison if it gets that far. The fact of the matter is that they will not do a massive investigation on why the tire blew out so unless someone says something, nobody will know. There are hundreds of things that can cause a tire to blow out other than a sketchy repair. Looking at the tread on them, they will likely eave it at that.

[@LouJustlou]

Yeah.... one of the great reasons to own your own shop. I feel for you man. My family means to much to me to take this kind of risk. I also care about everyone else on the road too.

[@TheCorpsehatch]

Customer: "What warning indicator lights?" Those rotors are hideous. I had new brake pads installed back in December and the dealer found rust grooves in the rear rotors. Without hesitation I had them replaced. Vehicle maintenance is not optional for me. Even had the front pads replaced despite them not being worn down like the rears.

[@cswango1714]

Exactly! If you’re already into it, might as well refresh everything while ur in there, rather than tearing it back down 3-6 months later again unless its a financial hardship

[@stans5270]

What exactly is a rust groove?

[@TheCorpsehatch]

@@stans5270 Basically it's when rust builds up along the outer and inner edges of the rotor where the pads don't make contact with the rotor.

[@lorditsprobingtime6668]

@@TheCorpsehatch Sorry if it's just me but, when I hear, or see "groove" I think gouged into but for what you describe I'd use the word ridge. I may well be wrong, I couldn't be bothered looking up definitions right now though.

[@TheCorpsehatch]

@@lorditsprobingtime6668 Groove is what the dealer called it.

[@brianjacques4889]

Had the same situation on an rv tire last summer in Dawson City Yukon, i believed the professional and replaced the tire. Greatly appreciated the honesty :) bj

[@turbopower130]

I've seen this so many times back in the day working in garages, I swear the more expensive the car the cheaper the people. People can make this field real hard but it is what it is, keep your head up and there's always tomorrow 👍a dollar made is a dollar made

[@Olivethemerle]

Typical, people buying more vehicle than they can afford to maintain.

[@combatkarl965]

These days, who actually can afford upkeep on any vehicle, do to the cost of living. Thank you Brandon. No my name is not Brandon.

[@samuelbyington7760]

Just something to add seeing as how I didn't see in the comments, it would have been advisable to use one of the 2 font tires that you replaced earlier to make it to where you don't have to do the sidewall repair, great video BTW

[@combatkarl965]

That's what the tire shops, I've worked at, did. No sense in doing a potentially dangerous repair, when you have two, possibly, clean virgins, to choose from.

[@ApartmentKing66]

The problem with that is that they come with their own set of problems (nasty wear, cupping, tread too shallow). You're just trading one problem for others.

[@RobertIvers]

I had a tire issue just like that last month. The shop refused to fix. I was a little skeptical but I bought a new tire similar, but not same manufacturer as the other ones. I figured the others had 30K on them and probably have another year or so, so I didn't elect to replace all. The plan is to replace the funky spare donut with this new tire if it will fit in the storage compartment. I will need a rim too. Anyway thanks for the validation that tires shouldn't be fixed with near sidewall punctures.

[@MonkeyJedi99]

My 2011 Ford Focus has enough space for a full size tire in the spare compartment, but they still sold it with the "Why don't you have good roadside assistance, idiot?" donut spare. I have seen some cars being sold without a spare or jack at all, on the basis that the roadside assistance plan they offer is a good replacement.

[@timewa851]

@@MonkeyJedi99 Sad. Having a spare is far better than waiting for someone to show up.

[@elizabethwonders]

I love the word Patina! 😬😊👍

[@KO-pk7df]

I have been plugging and patching tires in all kinds of ways for over 40 years, but they were my tires on my cars, trucks or equipment and I understood what the limitations were. Weather it was to get me out of the desert, back home or until I could do better. But having to take risks and responsibilities for people who knew nothing about the risk and ultimately will always come back and blame you. Like fixing a car for a relative or friend and everything that ever goes wrong in the future will always be because of that thing you did for them.

[@PlasticCogLiquid]

No good deed goes unpunished.

[@jorgefernandez-mv8hu]

I would not have even taken the tire off the rim. I would have used the reamer and the brown rope plug. Good Night Irene! I had a similar hole in a new tire on my Jeep while on vacation. The tire shop tech had to use 2 brown rope plugs in the hole. Boy did he break a sweat! I gave him an extra tip and that tire lasted another 57K miles with the 2 plugs. It looked like something was trying to get out of the tire, but it held. I swear by those rope plugs, they have never let me down. You were right Ray in doing the repair as best as possible because as you well know, this is a service industry and we do what the customer wants. The caveat being there is warranty on that hokey repair you want me to do. I enjoy the positive attitude you have in doing a professional job.

[@lloydnolan8218]

I have been using the rope plugs for years. Never had a problem.

[@spywithme]

I think you did an excellent repair, it will probably hold. It was a good idea to get the liability away from yourself.

[@TOKOLOSE]

It probably will but that's not the point!!! Punctures like these disrupt the mesh structure that is moulded into the rubber of the tyre. There is risk that this weakening can cause more likely blow-out at higher speeds when hitting pothole or any other imperfection in road surface. Honestly I would put those old tyre on and tell customer to take it elsewhere. Pleasing some smartarse tit is not worth risking my livelihood.

[@matthewjenkins1161]

I don't know the regs in the USA, but in the UK that is an illegal repair and you cannot waiver liability for a criminal offence. If that driver has a blow out at speed on that tyre and kills themselves and/or others, investigators will not accept a waiver.

[@TOKOLOSE]

@@matthewjenkins1161 That ☝

[@luisarteaga9219]

Hats off to you for handling your job. I love your videos and commentaries.

[@Ironsights85]

finally! someone who actually knows the right steps to patching a tire! even though it wasnt an optimal situation, i cringe watching the vast majority of people patch tires

[@Netherlands031]

Maybe you can shed some light on my questions then - I'm not a chemist but to me it looks like the rubber cement was quite dry, and at 26:50 it looks like only the edges of the patch really stick to the tire, and the middle has some air under it.

[@Ironsights85]

@@Netherlands031 the spot in the very center looks deformed because that's where the plug part of the patch is tilted slightly, the hole isn't a different angle then the inside of the tire. As for the glue, it's supposed to be slightly dried (takie) before you put the patch on, otherwise it won't stick

[@thecuss6817]

I had a puncture in one of my tires way more toward the center than the one shown in this video; the tire store refused to repair it (they do no-charge tire repair, even though the tire came from their shop). They use the 6-year policy, the too-close-to-the edge policy, uneven wear policy to sell more tires. I told the "tech": I understand, you're a tire store, and his response was "no, we're not". So I said: "your sign says XYZ Tires, not XYZ Washers and Dryers", and left. I plugged the tire, this was several years ago. I understand that plugging a tire is not "today's" accepted procedure, but was the industry standard for decades. And the plug has held air just fine....

[@timh36]

Yes I had a similar situation awhile back and the guy immediately defaulted to the too close to the sidewall speech. The nail was closer to the center than the sidewall. You're exactly right about the tire shops, they are interested in selling you a new tire

[@thecuss6817]

@@erik_dk842 If "Millions of American drivers have been Guinea pigs to the rope plugs", yet the government allows their sale in every parts store, Walmart, etc. and yet makes a huge national news worthy recall when ONE baby gets his head stuck in a crib due to spacing????? Wait - the Supreme Court just outlawed cribs....

[@danc2014]

Unfortunately there is alway that one person who patches a tire and then drive 100 mph. The sues because it was fixed.

[@williamstringham6065]

Good work Ray, love your videos. My only question, were both of the old front tires too far gone to put in place of the punctured one?

[@supersportus]

That was my thought as well.

[@jonathanperry3792]

me too

[@bawbremy]

Agree. Also; what about the spare tire; it looked like a full sized spare?

[@markmoore6427]

Most tire manufactures will place a colored dot or imprinted mark on the side wall to indicate where the valve stem should be placed. This locator signifies the lightest portion of the tire. Aligning the mark with the valve stem should allow the wheel to require a minimal weight placement. Ie costs savings, Faster production, Better tire wear adding to the life of the tire.. Great work!! Really injoy all you do for your customers and wish we had more professionals like you !

[@fordsquared537]

Yep. Generally I don’t see them on the pirellis though. It is honestly usually tired that aren’t made by cooper that have that

[@kennpeters1973]

As the technician, you did your job. You evaluated the situation and gave proper recommendations and remedies (irreparable, replace tire) for the situation. The SHOP should have refused the repair, knowing the dangers. But they didn't, putting you in a position of refusing or performing the best possible repair. If you logged the issue, your professional objections and proper remedies, you've done what you can. You've got a job to keep and bills to pay like the rest of us. They sign the waiver, they take the risks. Regardless of what could or does happen, you can keep a clear conscience knowing you did the best repair possible.

[@edifyguy]

I've made several repairs like this. None ever failed. Patch plugs are amazing. I wouldn't like to do it on some nasty random's vehicle, but what do you do?

[@phatbaby4234]

@cheapLEY This is the answer right here.

[@phatbaby4234]

@@edifyguy What's life without a gamble right?

[@tedgerstenslager2949]

@cheapLEY 100% right. The legal system..... read "ambulance chasing scum" and juries will find fault with everybody. Just the way it works. Look at the 1Billion dollar settlement for the collapsed condo, everybody and anybody got on the hook. He is in a tough spot, needing a job and probably for the most part liking where he is at now, versus telling the boss that he is not going to do it, get fired and have to sue the company because of the improper firing. Along with having every companies tire experts to analyze the areas subject to not being repairable.

[@ramair325]

@cheapLEY yet we let people and officers drive around on phones not even watching the road. IMO probably worse than drunks as least they look at where they are heading lol. That patch will be just fine. and even if its not would start losing air long before it would blowout outa no where. And to be complete there are much worse things people do on the roads daily than a patched tire.

[@GregDaGoblin]

As someone who worked 36 years in a tire factory, I wouldn't even take a tire like that to a shop. I'd plug it myself and be done with it.

[@Laugh1ngboy]

That's what I was thinking or find a wrecked car with newish tires to steal off of.

[@erik_dk842]

My Octavia (same as a Jetta) has 195/65-R15 tires. It's cheaper to replace a tire than to have it professionally patched. Rope plugs for the win.

[@hirisk761]

back when I was a mechanic, I had a similar experience with a overbearing customer. bad tire with unfixable leak. the customer tried to fight me because I had the gull to tell him no.

[@coldgarden_]

All they do at the tire shops where I live in western NC is just a plug. No patch. No sealant. Just a plug and go. Just like their slap-dash brake jobs. We need someone like you here Ray.

[@douglasburnside]

I think the "nonrepairability" of that type of damage is vastly overstated. I live in Mexico where the rules are a bit more lax, and had a puncture in the sidewall itself, about a quarter of the way up from the tread. The repair tech looked at me like I was loco when I told him (based on my knowledge of U.S. repair protocol) that I figured the tire was not repairable. He just shook his head, put a normal patch on it, and 20,000 kilometers later the tire was holding air just fine.

[@russguffee6661]

It's about sidewall blowout, the worst thing that can happen......

[@manfredschmalbach9023]

@@russguffee6661 It all depends on the use. I put tyres on my Series LandRover I wouldn't even put on a trailer I plan to go 100 km/h with, let alone on a real car going real speeds. Once I have to commute daily on an Autobahn and go 180 or 200 km/h twice a day for that, summer and winter and summer again, I definitely will change a tyre and not patch it. If it is low range low speed use and I have a compressor onboard like on the Landy - tyres do not even have to be perfectly round, and it hasn't to be balanced either ....

[@PhilosoraptorXJ]

@@russguffee6661 Once worked a vehicle rollover caused by a sidewall blowout on the interstate when I was a firefighter. Child in the back seat died. Sidewall punctures 100% are not repairable. Ray is right that this isn't the right thing to do.

[@russguffee6661]

@@PhilosoraptorXJ I think you've got me confused with someone else. I would never try to repair a sidewall.....

[@PhilosoraptorXJ]

@@russguffee6661 I was agreeing with you, my guy, lol.

[@stevierea70]

Again, like I said on a previous video, you get what you pay for. Yes, a new tyre is expensive but I would rather spend the money to fix my vehicle in the proper, required way. My fear in this situation is, this driver could be driving down the road and that tyre could easily blow out. Goodness knows the damage this could cause, even loss of life. For the sake of a few hundred dollars this driver has put himself and other innocent people at risk with his decision to not agree to the professional opinion of his mechanic.

[@stans5270]

Slippery slope. We're Going to DIEEEEEEEEEEEEEEEEEEEEE!!! The whole world will be KILLED!!!!!!!!!!!!!!!!!!!!!!!!! INNOCENT PEOPLE!!!!!!!!!!!!!!!!!!!!!!!! REEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!

[@leadman4273]

UK Tyre USA Tire

[@lja6420]

@@leadman4273 Land Rover owner = UK STUPID USA STUPID

[@ryans413]

I got a patch done but it was in the middle of the tire and it’s been holding since I got it done.

[@Bigbacon]

People are cheap. Had a friend drive around for lime a year in tires that would deflate every days. He would rather put air in them everyday than spend 400 bucks for 4 new tire. Guy has plenty of money but refyses to spend a dime because that would mess up his retirement finances....

[@paulcollinson2440]

I live in Queensland Australia and to repair the tyre with the screw in the sidewall is illegal and to give the customer back the car is handing over an unroadworthy vehicle, meaning it can't be driven on the road. Puts the responsibility straight back on the customer.

[@londoncentral]

Same here in the UK Paul.

[@rafaelmarquez9770]

Ray all is good as long as the customer signed invoice stated that the tire repair was ONLY done at the insistence of the customer and that the customer assumes all responsibility for damage to that tire and any possible damage to the car due to the customer refusing to replace the tire with a new tire as strongly recommended by the mechanic .. I can fully understand your displeasure in repairing that tire and the customers attitude directed toward you .. You did the right thing Ray .. keep up the good work ..

[@davearnold748]

You did the best job you could do given the circumstances. However, you and I know he needed a new tire. I live by this cardinal rule: "there's never enough time to do something right, but there always seems to be enough time to do it over". If the customer is "on the cheap", he should not be driving a range Rover. I never quite understood those kind of people ! Good Luck to you !!

[@dcolb121]

Maybe he inherited it.

[@parkerlong2658]

@@dcolb121 at that point sell it for a civic or something or a crv or a Toyota compact SUV.

[@combatkarl965]

It's called keeping up with the Joneses. Gotta have what your neighbors have, or at least a little better.

[@theenglishtrucker1849]

Off come the expensive worn out Michelin's and on goes some cheap crap. GREAT job Mr Owner. Should have bought a car they can afford to maintain.

[@ShineySpanners]

pirelli scorpions are crap?

[@chuckgrenci6404]

Pirelli Scorpions are neither cheap nor crap; what I will give you, is now you have a mis-matched set.

[@theenglishtrucker1849]

@@chuckgrenci6404 Pirelli are crap. All of them.

[@theenglishtrucker1849]

@@ShineySpanners Yes mate, All Pirelli tyres are crap and useless in the rain. They are cheaper than Michelin also.

[@alantrimble2881]

@@ShineySpanners Yes. Pirelli tires in general are crap. Expensive crap.

[@VyperMem]

I've plugged my own tires with nails in the sidewall ... held up fine. But I completely get the liability issue and why a shop can't perform that action. I took the risk upon myself. Love your vids!

[@thomasmiller1804]

You are absolutely correct about the liabilities involved. That said, I have a tire with a puncture in pretty much the same spot and I just plugged it... three years with no issues.

[@pohtoj1]

So you dont drive at all since you have over 3 year old tires? =D

[@JMRSplatt]

That's a rough spot for a puncture.. however a plug might hold for the rest of the tire, which isn't long. The tire plugs are quite strong; I've had one hold for a full life from nearly new. I know you guy's can't do the plugs, but a kit from Walmart works quite well. Edit - Ahh, customer got their way, dang.. But your repair should hold as well, it seems to be at such an angle that it wasn't too much on the curve. For anyone curious, the product is a slimy stick that you shove into the hold after reaming, then pull out rapidly, leaving two sticky sticks. Those patch plugs are neat! Edit edit - Nah Ray, I think you might have some bias being upset at the job, but that repair seems perfectly acceptable for a very old tire that needs replacing anyway.

[@edifyguy]

Oh yes, he was venting. The fact is, the Rubber Manufacturers Association says not to repair punctures in the shoulder area, and Ray is correct as to why. The other reality is that repair materials have gotten MUCH better over the years, and I wouldn't think twice about that repair. It will hold. I've done that exact repair myself several times and the tire was still holding air when it was replaced for wear. Those patch plugs are amazing.

[@A65Bill]

Hey Ray, it's simple really "The customer is NOT always right, but the customer is never wrong", so long as you issue the warnings and secure watertight liability cover, we have to leave the hard-of-thinking to their own devices and decisions. The owner is probably well-coached by internet experts

[@terryjones2012]

The owner is probably well-coached by internet experts Hmmm!.. just like yourself!

[@AlexHG-bc3hz]

I have done corner plug patches lots of times and not once they have failed. I just let the customer know and have them make the decision. It is their vehicle and their money!

[@timewa851]

The tar/rope repairs you shove in from the outside work great on vehicles up to 3,000lbs. This guy's a little porky though..............

[@blumobean]

Ray, those lights illuminated on the dash are normal on Land Rovers. When my oldest grandson, a pretty good mechanic, was about 5 years old, he had it figured out. We would go over to my nephew's shop, and a LR or 2 was in the shop, he would say "I know what's wrong with it, see it's a Land Rover".

[@edharry3984]

Ray you are right , You did a good job under repair of the screw in the tire .The tire should have been replaced {4} but it will work as you did it {plug/patch}. The owner of The Rover is a cheap S.O. B. {the brake job shows it} so we should not be surprised at the demand to repair the tire. Word to The Wise, "Do not buy a Rover if you can not afford the Repairs"!

[@ladonnaghareeb4609]

A step further...don't buy anything you can't afford.

[@MrKGetz]

@LaDonna Ghareeb That goes for ANYTHING, including property (homes).

[@stevereaves6757]

@@ladonnaghareeb4609 Sounds like that was what this customer was doing.

[@jeremycookman8825]

Had 2 nails recently in 2 different tyres on the edge like that. Tyre shop refused (understandably). Fixed myself with $5 plug string kit. Works a treat!

[@martinjp1]

What happens if you get into a wreck and god forbid injure yourself or someone you else, all for $100?

[@momanddad1193]

This is what you get when you live in a state with no vehicle inspection (MOT) requirements. This video was perhaps one of your best as it clearly reflects the reality of the industry. Thanks for sharing.

[@terrycostakis6284]

Actually, it reflects the reality of people today. I probably shouldn't put this out there but most people that I run into today are not only ignorant to the realities of life but they live in a delusional alternate reality where they're always right and only their opinion matters. How did we get here? When the repair doesn't hold up, the customer will still blame you because they have to blame somebody regardless of whether you have a signed waiver, but at least you won't be legally responsible. The facts won't matter. They never do. I had a feeling this would turn out the way it did as soon as I saw the brand of vehicle and the condition of the wheels and tires. Enough said.

[@patrickmorrissey2271]

That is so cute, you think inspections make any difference.... Heh heh heh! The biggest POS's I've ever seen in my life were riding around in states with inspections, WITH valid stickers in their windows..... Everybody knows, you find "that shop", you slip the guy some cash, you get a sticker.... Like, as if "More government" was ever the right answer.... Spoiler alert: it wasn't.

[@JamesJones-ks4re]

I'm 79, been repairing my own flats with those fabric plugs since I was 20. The last one was 3 years ago in a new tire "in the curve", almost at the edge, and it started leaking 6 months ago - putting air in every other day finally got old. Had my mechani replug (double plug)the tire and no leaks yet. Five decades ago ran a 1200 customer newspaper route and had nails and screws in the tires all the time. Only put a plug in when the would not hold air. .Sorry guys, never have used a patch.

[@ron7257]

Excellent plug & patch job anyway! 👍 Yes, one edge of the patch is on the starting curve of the sidewall, but the plug is theoretically in the flat area... If it does start to leak in the future, then that may be a good time to replace the rear tires. 😉 Sure beats the "$5 plug string kits" I've done on comparable spots on the side of the road, and as Ian & Jeremy mentioned below.

[@MrMaxeemum]

The main issue is if the tyre lets go on the freeway causing an accident. Customer will say he knows nothing about it (if he survives that is)

[@cutlassman1]

If it's all wheel you need to replace all 4 at once or you mess up the gear ratio from wheel to wheel and tear up tires and put extra stress on the differentials.

[@stevierea70]

Absolutely this 100%!!!

[@patrickhandyside9490]

As a former technician who started in a tire store, and made my way to managing a series of tire stores I totally agree with your hesitation to repair that. I would also agree with the managers decision to overrule you and agree to repair provided that the customer did in fact sign the liability waiver for the unsafe repair.

[@Irishrebel092]

I'm also a shop manager and I never overrule my techs refusal to perform a repair. that tech would have to take it completely on faith that the waiver won't get lost, that it actually is written in a way that protects them, ect. If my tech says the tire is non-repairable and I come to the same conclusion, then that tire isn't getting repaired. the customer doesn't dictate shop policy and safety.

[@jeffreygoss8109]

@@Irishrebel092 finally a smart man!

[@Jammog123]

Those tyres machines take me back to my youth. My first job

[@SpectralSpartan]

I think all things considered, it might not be the correct and warrantied repair, but the quality work you put into that patch is gonna last them a lot longer than without it. Hopefully long enough to afford a brand new set of tires for the rear!

[@dennisolsson3119]

Exactly! And don't forget that a failure rate of 30% after X time is still a success rate of 70%. There is a huge difference between being willing to take the risk under your personal circumstances and being willing to warranty a repair for all unforeseen driving situations. The customer can probably drive that really carefully for years - or wreck it in a minute trying to jump between speed bumps. @Ray: thank you for doing the repair anyway. As a customer I prefer to have both your professional viewpoint expressed, and the last say to where my money goes.

[@jpharleyd9325]

As an employee, you do as you're told, even if you disagree with the boss. I hope they wrote on the invoice that it was done under protest. If they get a flat and blow it out on the freeway, causing an accident, guess who they'll want to come back and sue.

[@Beardest_Fishing]

As a side note, something I noticed you didn't pick up on. All new tires come from the manufacturer with a (usually yellow or red) dot on the sidewall. These dots are the lightest part of the tire and are put on to indicate the position to mount the tire. Line the dot up with the valve stem and it will help greatly with balancing and limiting the use of weights. Never understood auto repair/tune shops and tire dealers not knowing this and not teaching it to their employees. The cost saving on weights alone is something that should be a driving factor.

[@skipcallaham1517]

I worked at the K-Mart auto service back in the 80's and they taught us that.

[@LukeAMcDowell]

My new Crosstrek arrived with a blue green dot on each wheel near the edge. Do you know what the purpose of that dot is? I tried scrubbing them off but after learning about the dots on the tires, I thought they might have some importance.

[@tonypelkey2816]

Michelin no longer does that …. Many other mfgs still do .. I believe motorcycle tires still get the balance dot … but not sure 🤔

[@RottenInDenmarkOrginal]

You can plug the tire and then place a patch! It will hold fine! Ive done it numerous times!