Customer Service is a trap

it's a trap
Outro music: / junglecatfirebyrd
Kneecaps Discord: Discord.gg/kneecaps
Twitter ► / o_knee_san
Instagram ► / o_knee_san
Patreon ► / onefishtwofishredfishb...

[@leonardos.1507]

Everytime KneeCaps shows his face, the camera quality gets 2% better. In two years we have 720p, i swear guys!

[@aliakeel]

the day will come where we'll have the best camera quality mankind has ever seen if he keeps showing his face

[@wii1644]

The day will come indeed

[@nimmy404]

Sometimes it resets back into 144p smh

[@andreyfisher7068]

@@nimmy404 144p is resolution as God intended. Nice and crispy.

[@kerrycrowecomics]

You gotta respect the man for being dedicated to using the 3DS camera simply for the artistry of it

[@ajrajr132]

Watching this while blowing up an Arby’s bathroom

[@boberoni262]

Are you winning?

[@ajrajr132]

Boberoni help

[@noahh.munn28]

Did you survive?

[@Rosales3269]

Man, that was hilarious!!! 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

[@boberoni262]

@@ajrajr132 bro I'm here, what you need?

[@tristysstuff6664]

I love how he always uses Obama to represent himself

[@tucq27]

What do you mean? He is Obama

[@snowcatapeller]

tucq ! are you stupid, he is clergy not obmae so shut up bicycle

[@backerson5576]

@@snowcatapeller Nice joke, pal, I laughed.

[@curboi3622]

@Bounze Nice joke, pal, I laughed.

[@kazmakazii]

@@curboi3622 Nice joke, pal, I laughed.

[@guycrispy4948]

Dealing with Customer Service is like dealing with a black mom when she won't admit she is tripping over nothing.

[@tso7639]

Yep

[@tastylysol1107]

Indeed

[@jastonyt2974]

1 day ago?

[@staria1951]

Facts

[@tod9141]

JastonYT i think its membership

[@NaturalHypertrophy]

2005: *Customer service speaks my language perfectly* 2010: *Customer service speaks my language with a perfectly understandable accent* 2015: *Customer service barely speaks my language but is apologetic about it* 2020: *Customer service barely speaks my language and scolds me for not understanding it* 2025: *Customer service is not speaking my language anymore*

[@lagging5945]

2030: Customer service is mute

[@chiefsosa8450]

@@lagging5945 Well with most of the customer service being automated, shiii might aswell be.

[@sant6182]

hey, I have friends from that "customer service barely speaks my language but is apologetic about it" it's just really cheap to hire people from developing countries and pay them half what you would have to pay someone from the country they are working for

[@manuxx3543]

Start speaking another language when you awnser the phone and they blacklist you

[@splinterzz1942]

@@manuxx3543 it sounds like this could actually happen

[@J4__]

They're either -Drunk -Stupid -Angry -All of the above

[@kendraw9687]

Bonus: immature

[@frankenstein2758]

One more thing Really fucking hungry

[@Kami-ny5jo]

Don't forget hungry

[@princessphoenix1111]

I wasn’t in customer service but I became a phone sex operator during quarantine. They made me play an asian girl with a questionable age usually. I am black lmao

[@MrAgmoore]

LOL

[@BinBintheRiceCake]

You must have really good voice acting.

[@Bruh-hq1hx]

So you are a voice actor also i thought such a job didn't exist anymore but i shouldnt be to surprised on the channel 666 i found a entire channel dedicated to displaying the number for a gay boys callcenter

[@TheCorporateSerf]

A person's anime dub voice acting career has to start somewhere

[@heavenseeker2320]

I need your voice

[@fraydizs7302]

After just quitting my at home customer service job 2 weeks ago I 100% can confirm its a soul sucking experience. The software they had us using was awfully outdated and glitchy (some of the issues were intentionally designed to increase productivity in employees but lead to work issues when interacting with the customers) The work culture was awful. Management was very rude and authoritarian. It was like a sweatshop in my very own home. I had to jump ship before I blew my brains out. I have a newfound respect for anyone who does customer service and can maintain their sanity, because a lot of the times your own employers are working against you just as much as the customers are.

[@Darraya55]

I don't know how one would think issues would lead to more productivity.

[@Anonymous-zd1ow]

@@Darraya55 Idiots, the answer is idiots.

[@seal0118]

was the money atleast good ?

[@Manganization]

"some of the issues were intentionally designed to increase productivity in employees" This, this is what doesn't make sense. How in the living hell would this increase productivity if it decreases efficiency? I will never understand the stupid minds of these production engineers. All these bugs and breakdowns do is just frustrate your staff and make them want to work less often.

[@EvyC223]

Legit just put my two weeks in for customer service last week

[@doctordemon9324]

Bruh, they for real have people using arcade machine levels of technology.

[@onecritwonder2338]

that's an insult to the arcade machines

[@sock8211]

Nah they have flinstone stone comptuers

[@issa64]

Do u know anybody similar to kneecaps except ibz

[@stan5794]

the full intel atom stock cooler 2 gb of ram set up

[@Dr.Mortis]

I was genuinely wondering just 2 hours ago when KneeCaps would make another video.

[@astracontritus1209]

He heard your prayers

[@odesiisdotcom]

thats crazy

[@teehee6372]

yea, i was browsing his twitter and was wondering when he'd upload

[@cruscruscruscrus]

Same

[@andrewnyirenda734]

Personally I don't enjoy his content that much I prefer his old content

[@Parsafari]

I'm here before Grubhub takes this down.

[@emotionalsupportman7202]

Mee to

[@whtaman]

He should have called it Pornhub so Grubhub wouldn't dare to try and take this down

[@bladewagon5230]

Same

[@mool487]

same

[@BeeVyr]

Yahoo's making me pay for a $15 subscription so I can change my password even though ill never need their help again Also, I hardly need this account anymore, I made it years ago, linked it to a few things and only need the account for one thing, thats it.

[@ian-roadto0subscribers564]

Grubhub: _say our name and your video gets taken down!!!!!_ *KneeCaps: now here is a little lesson in trickery*

[@fuji8583]

im gonna do what´s called a pro gamer move

[@8dgh0]

The secrete ingredient is crime

[@ExplorifyQuests]

I can't even describe how funny and relevant this is and this is coming from a customer service executive.

[@Rosales3269]

There's a reason why I respect customer service workers. They're humans just like us just trying to get thru the day. There really is no need to be a selfish bitch over the phone with someone who is barely making enough to pay rent. And another thing: we're NOT living in the future. Expect things to come at a reasonable time. It's not like the moment you hang up, your order is at the door. If you gotta wait 6-10 minutes for a delivery, *wait six to ten bloody minutes to get your bloody order!* And if it's taking longer and they give you a reason as to why it's taking so long, stay calm and wait. You are not going to die if it comes 20 minutes later. In short: respect the workers. They are humans like us and they're having a bad enough day without your selfish ass yelling and complaining at them.

[@easmpkmntrainer]

...thank you.

[@potassicacid5979]

Amen.

[@zheniaryona8659]

6-10 mins? slightly underdeveloped countries having to wait for about 40-50 mins be like 👁👄👁 also y'all be getting your online orders in a couple of days what the hell, for some of us a month is considered quite fast.. you're so spoiled lol

[@Rosales3269]

Aylosaur 3000 fella, I barely buy anything online. And if I do, I really don't care how long it takes for it to arrive. Cuz as long as I know that I already purchased it, they should be in the middle of building it, packaging it, shipping, handling, and delivering it to me at anytime. Also, I work to make my money and I'm only 19. The only reason I'm not spoiled is cuz I wasn't raised that way. I appreciate everything given to me. Then, there are the spoiled Karens out there…

[@zheniaryona8659]

Christian Rosales i said spoiled in a joking way ;-;

[@HiJello64]

Got an ad about a car saleswoman baiting her client in with a homemade cookie right before this video.

[@brendonanderson7416]

YO same

[@mathnasiumalumni7608]

Brendon Anderson polish hot dogs are great am I right ?

[@realkingofantarctica]

When you stay on hold for two hours and then they finally answer you, only to say, "sorry sir, it's past our service hours, you'll have to call back tomorrow." Rinse and Repeat.

[@a.j4188]

"1 hour ago" EVERY SINGLE TIME

[@masonsaccount]

Because you always see the video during online school breaks I am a prophet

[@whtaman]

When Kneecaps shows up more than my dad

[@mathnasiumalumni7608]

Do polish hotdogs show up often for you because I’m having them tomorrow and I don’t want you to be left out

[@whtaman]

@@mathnasiumalumni7608 no they dont show up often either

[@pancakes4795]

@@mathnasiumalumni7608 polish kielbasa be bussin

[@duchi882]

Customer Service is like Felix Argyle Its a trap

[@LuxxyOfficial]

4:55 when you shoot up the office but realise you work from home

[@boo2593]

Yeah

[@ShawniePlayz]

Fr like what tf. I was tryna get 10+ kills

[@joshuaminton7583]

@@ShawniePlayz how many people did you kill

[@undefined5083]

Finally my life was missing another kneecaps vid

[@boo2593]

new

[@thepanthar]

'To understand Pain you must know Pain' -Nagato.

[@wmwdl8464]

Emotional pain:a broke up Physical pain: getting hit by a table on the toe Or lego

[@heytaiyo]

When KneeCaps uploads, you know it's a good day.

[@tastylysol1107]

You know it’s a good week, the rewatch value is dope

[@Temzy]

Fr lmao

[@user-em4yh3jd4e]

Yes

[@bnashtay2278]

Same I think I’m gonna get outta bed today

[@aisha5156]

Junk_Dog_921 Uhh, R.I.P?

[@expecting747]

“It’s a trap.”-Kneecaps

[@soggyramen6031]

Me when anime girl

[@lollipopin4390]

Me when my brother says anything nice out of his mouth.

[@rajadarwish4712]

Question: is killua a trap? I'm straight but he be acting like a tsundere

[@expecting747]

raja darwish no

[@kendraw9687]

raja darwish no, he’s probably just gay

[@crotchet6439]

Why is this unironically a good way of storytelling

[@maximussmith1201]

They probably spent all their money on genetically engineering idiots instead of buying equipment

[@Mezelenja]

Poor training is the most infuriating shit. I remember working at 7-Eleven with NO prior experience working a cash register, and I made sure to make that clear. When I tell you the manager showed me ONE video with a short quiz on how to work the cash register, dusted their hands, off and plopped my in experienced ass right behind the counter. Literally one of the most frustrating experiences I've had with a job.

[@easmpkmntrainer]

"We haven't learned how to do that yet". Oh boy...if I could say that instead of being like "sure thing, I can definitely help you with that. Do you mind if I place you in a brief hold, two minutes tops, to pull up what I need on the system and assist you with your inquiry?" And then be basically screaming over my cubicle "FLOOR SUPPORTS, HELP! WHAT SHOULD I DO???"

[@aquify9883]

That feeling when kneecaps uploads TWICE a month

[@YannaBun]

Frrrrrr 😭😂

[@tastylysol1107]

No cap 😳

[@YannaBun]

No kneecaps

[@Leo-gy6in]

When you said : "You'd have much more luck trying to communicate to a rat, having a stroke." That got me for some reason

[@mikkeldvhlbvck]

Thank you. I’ve been working for customer service for 7 years now and I can feel my soul and sanity leaving my body every time I get another idiot that does not know how to reset a password in 2020. I think it’s safe to say that I have lost faith in our human race.

[@LambTAFFF]

How much does that pay? It sounds like a hellhole so i will never even try to get into that shit but i want to know how much you gain in exchange for suffering

[@mikkeldvhlbvck]

@@LambTAFFF I live comfortably. Around 45k. At least that’s enough here in El Paso, TX. Hellhole is an accurate statement lol.

[@LambTAFFF]

@@mikkeldvhlbvck do you think its worth the struggle or should i just work at a McDonald's

[@mikkeldvhlbvck]

@@LambTAFFF It’ll do for now. I work from home so at least I don’t have to deal with customers in person.

[@LambTAFFF]

@@mikkeldvhlbvck fair enough tbh. Everyone wants to follow their dream job but they sometimes forget that having some food should always come first no matter what, so that you can do that and also have a device, internet and a place to live in and just generally be comfortable at your own house is just goals tbh Just make sure that you have some hobbies, pastimes or habits you can do to fill in some time when you are not in that hellhole because the internet may not counter the stress of doing a job like that. It doesnt have to be excersice, yoga or meditation, even just crossword puzzles, chess, staying hydrated or even playing a simple instrument like a ukelele can help you deal with stress more easily and give true value to your spare time (not saying you shouldnt use the internet, because i would be a hypocrite, but just make it so it isnt such a huge mental health pillar and that you have other things to rely on in complicated moments)

[@ZaiDrizzleDrop]

i love your videos kneecaps, thank you for taking the time to make them. i am currently working at cvs, and i HATE it. i used to be one of the best employees, now i suck at my job. i'm sure its mostly my fault for slacking, but i'm just really drained and depressed from how shit we are treated by the customers. all my passion for the job is gone. i hate the people, they are so stupid. not to mention how corporate pressures us to sign people up for their subscriptions.

[@nichijoufan]

"If you critique grubhub in anyway, they will take you down" Their advertisement is a literal meme now

[@amirhellsing5746]

i was rolling when he showed dinosaures when talking about equipment 🤣🤣🤣🤣

[@maxwellsterling]

Two unfortunate sides of a coin when it comes to customer service: there are the customers who get treated like shit by employees who are incapable of comprehending basic speech and there are employees who get treated like shit by customers who are incapable of comprehending basic speech. I'll tell a story of mine for this: basically, I kept having this problem with my ISP (one of many) where my internet connection would periodically go down for no apparent reason. I tried a lot of shit myself to not have to deal with them, but eventually I found myself calling them. First time it was the stupid "did you try turning it off and back on", which I did and the person on the other side apparently considered it being functional for two seconds enough to say it was working and didn't need any repairs. This was kinda funny because I told her I have done this before and the issue kept repeating itself, but the fucking moron wouldn't do anything if it basically wasn't broken beyond repair. Now grab that experience of doing something that already was done while trying to explain to the employee why you need another """solution""" and know the situation of the problem better than them to no avail, then multiply it by literal weeks. Endless fucking cycles of "I've already tried to unplug it and plug it back" followed by fucking relentless insistence that I absolutely had to do it to get the fucking support I wanted, which they then backpedaled on because "lol it's working for single-digit seconds, so it's okay, thanks for calling and bye". I want to punch every single person that forced me into that shit instead of passing the call to someone who actually knows something or at least bothering to schedule a technician to come to my house to check the problem personally. That aside, there was this one time I forwarded some ports for a Conan Exiles dedicated server and they cut my access to it because I didn't own the "corporate pack". Yeah, hosting a server on your only PC is corporate shit now; I'm a fucking CEO and didn't even know.

[@scottynightbell1393]

I work as a full time cs chat agent right now from home of course. I work for a much larger and longer established company, but everything in this video is still spot on. yesterday I got gas lit by some dude because I couldn't do something that possible. having to solve a problem you didnt cause is probably the worst feeling in the world. ive had a quite a few retail and customer service jobs, but this one is by far the worst and I've never wanted to die more. im quiting soon and ill never work a job where I have to talk to people again. unless you are actually starving heed this man's advice, you can find something better.

[@paulofduty2005]

Grubhub's only gotten worse from here.

[@echothewanderer112]

Cashier has got to be one of the most stressful jobs for teenagers and young adults.

[@Noah-yp6yy]

This man makes the funniest content on youtube with stock images

[@OtakuDreams]

Angry customers are a different kind of beast over the phone, but when it comes to being there in person, they act like the purest souls in the building 😭

[@Temzy]

KneeCaps: *uploads* Me: _my body is ready_

[@UnarmedBastard]

I talk to people as a job, but off my shift I haven't actually spoken with another human being online or offline for more than 6 months (well I called my brother a few times). Used to be I was a relatively social person. That's how much this type of job makes you hate humanity.

[@miggyay6145]

customer services is like talking to a drunk black man that just came from the strip club

[@Syrenos183]

This is painfully on point. I was a CSR for Netflix through a company called 24-7 intouch. Our training was only 2 weeks long were really only one week was training and the other week was mainly on the job training taking calls even though we still had numerous questions/concerns we all wanted answered. As for the calls themselves, good lord people can be dense. The amount of times I had to explain how internet connections worked on a day to day basis was ridiculous. Those same people who I had to explain those things to would claim "I don't know what any of that means, but it's not my internet because "X" app works fine." I've had customers who have 6+ smart tv's in their house but don't know how they work, and get pissy over the idea of having to sign back into their account after an update was made saying that I should go out there and do it for them. The people we dealt with on the phones were bad enough but even the higher ups didn't always make things better. Getting answers to almost anything would require asking every single person above you then asking other associates what they were told and seeing how much of it lined up to being the same since you'd get different answers across the board. To this day I still was never explained as to why we weren't given any sort of holiday pay while being required to work them other than "24-7 Intouch is a Canadian based company" which wouldn't hold any ground to anyone with access to google and the ability to read that there are Canadian laws on statutory holidays that have in basic wording on how people qualify to be paid for working on said holiday's. I was fired from this company after some attendance issues became more prevalent, some cases were completely outta my hands like the time my Lyft driver dropped me off at the wrong spot since the address I gave him was similar to another and he swore that's where he had to take me. But mainly it was due to them throwing my schedule around after throwing away the shift bids we sorted out and I explained that I wouldn't be able to work those hours reliably. And just yesterday they had sent me an e-mail about how they "reviewed my applicated again and liked what we saw." Like they don't even have records of me working there or something.

[@fridge9734]

3:24 Was I a customer service without knowing for all this time?

[@AdlyLeksono]

This is why I always be nice to anyone, especially if they were doing their jobs.

[@caffoycat]

Secretly promoting CLC, I see what you're doing

[@legendarycryptid2629]

As someone who worked Customer Service temporarily, I can relate. Some old bat screaming in my ears louder and louder because I said I couldn't understand her until she hung up, mocking customers on the phone, swearing like sailors... The biggest asshole customer I got was also my last... Sadly because they took his side over mine. As someone majoring in tech, no surprise coding is a _lot_ less stressful for me.

[@boo2593]

That low-quality spy in the backround tho.

[@azolaun]

After being in call center under T-mobile for a year and seeing my initial class drop down to 6 out of 25 people I knew I wasn't the only one losing their mind. Anybody doing that job has to be a masochist.

[@quesproductions7170]

I never been on a customer service hold that didnt last less than 2 hours

[@jakalaka223]

"Ok but is that my fault? Why am I being punished and having to wait for something you guys did?" Hearing that argument made me angry out of reflex

[@acostapg8139]

Someone download this before is taken down!

[@mathnasiumalumni7608]

Do you like polish hotdogs?

[@acostapg8139]

@@mathnasiumalumni7608 yea what about it?

[@mathnasiumalumni7608]

Acosta pg just the savoriness and the taste it’s very smokey

[@mathnasiumalumni7608]

Acosta pg just the savoriness, the juiciness, and the Smokey flavor. How about you?

[@acostapg8139]

@@mathnasiumalumni7608 I dont think we're talking about the same hotdog...

[@backpain4303]

Customer service is one of the worst jobs ever, thank god I quote my job like 2 weeks ago Everything you said its *ture* oommggg

[@Havoc-yd2ck]

Our lord and savior kneecaps has blessed us with another one of his glorious creations all hail kneecaps

[@boo2593]

shot

[@adislavchev]

The rat having a stroke part is too real for me and my fucking job lmao

[@sconefarte]

Kneecaps you look like my dads friend who comes over to get weed then vanishes for 2 months

[@DrCooch]

Stop snitching

[@Opethfeldt]

Customer service is one of those jobs I'd have to be absolutely desperate and out of options to consider doing.

[@ryanthomas5148]

My boy said “Welcome to the Gulag” 😂😂😂😂

[@AdrianRodriguez-zs1lo]

Deadass my first day on the job being a telemarketer they gave me a little script and a goodluck

[@ogunns9674]

You literally have their phone number and perhaps their address. You have the power.

[@epic.mp4672]

I really hope this video doesn’t get taken down.

[@based8652]

This video remind me of the grubhub commercial

[@darryanmartin1062]

The second he said "Why am I the one being punished," I almost Cried. I freaking hate when they use that line.

[@tylerdamelondragon]

Yeah vids pretty good

[@alibastican541]

yes I agree

[@miggyay6145]

ok

[@shoifu]

how is your comment 7 hours old

[@zength9832]

Idk

[@idou_8340]

Yeah Pretty good opinion

[@Frostgnaw]

Dogshit Training is an understatement. I working 3rd shift stocking and after 2 days of "training", I finally got out to the floor and the person I was working with just expected me to know what to do. I literally wasn't taught how to find where product went on the shelf. My training quite literally did not train me.

[@harmonygaleria6311]

I worked for call centers for 6 years of my life, and decided to quit this year to follow my dreams... Great timing pandemic. I can confirm everything said on this video is 100% true 😂

[@epic-user-handle-83]

My man kneecaps was doing grubhub before it was a thing.

[@Prod_Martian]

I'm actually one of the scrub hub agents that are hired to make your life miserable

[@zoroark_0224]

Ive been rewatching kneecaps videos because this dude is hilarous but a new vid i take that to

[@willthevill5500]

Kneecaps is laughing rn after grubhub is catching heat for their ass commercial

[@OkitaNamikaze]

kneecap in an alternate universe : buys 1080p camera us: *happy noise*

[@jayjs4267]

KZbin has gotten real comfortable with these double ads

[@carlcarlington7317]

My first job was working for a call center that had a program called “shared” where we took calls for like 30 companies. Worst job ever tbh

[@A.N.T916]

Ah Kneecaps, the days in the office together, dealing with enraged customers. Remember when Kratos was on the other line? Scary time.

[@michaeljosephs3053]

I'm so happy u uploaded after months

[@alicevicariously2396]

I'm just over here lickin my kneecaps don't mind me

[@mathnasiumalumni7608]

Wait he’s not yours he’s an independent human being!

[@alicevicariously2396]

@@mathnasiumalumni7608 lmao

[@Temzy]

_KneeCaps uploads_ My mobile data that's about to finish: *why do I hear boss music*

[@bloodhero8460]

i have deprresion and your the only one who makes me laugh

[@supermonye1]

My dude I hope your doing well. Stay strong.

[@bloodhero8460]

@@supermonye1 thanks man yo to be honest its rare of me to laugh and kneecaps makes me laugh so damn hard its good to feel some laughter in a while

[@RouskSour]

This isn't about the new from your house customer service, this is about ALL customer service.

[@landonharris7480]

When Kneecaps uploads, it's gonna be a good day.

[@NotShinobi610]

This is factual

[@landonharris7480]

@@NotShinobi610 Yeah, he's one of the few KZbinrs that I like the video before I even start it.

[@dad5draco]

I got 7 of these calls yesterday, and 2 today. I relate so much to the intro of this video.

[@jaydengilbert2033]

I knew there was a reason my knees where itching

[@Hhggggfffggg]

This is the funniest thing I've seen on youtube all year

[@zuko1569]

Customer service: A job where you must deal with 100 Karens Every. Single. Day.

[@faktorf8978]

Bro ur honestly one of my favorite creators on this site. Hope u make it huge man

[@juniperkingston9901]

You saw it from kneecaps himself... Stream HELICOPTER BY CLC

[@yettobediscovered]

my boy finally uploaded. tis a glorious day

[@spacecadetlostintransit]

Ever since he stopped working for grub hub it went downhill for the company

[@bevonmclean9578]

Damn...I wish I saw this video last year before I graduated college and immediately realised being unployed is shit then feel for the customer service trap

[@kahasy646]

0:02 me talking to my friend about the mc of assassination classroom

[@laurapijoizzy]

I just got hired as a work from home customer service representative and I have my concerns. This video is all my concerns

[@kemstarftw4490]

Use me as a ‘Kneecaps we need another 10 min long video’ button

[@gravityguntv2572]

no

[@rumory]

no

[@hono_moo433]

Umm no

[@haah2485]

No

[@Ultra-Lightning]

Bro dealing with any type of customer service is absolute dog crap. I really understood what you meant when you compared their thought process to a rat having a stroke

[@neonmood3933]

POV: you’re commenting without watching the whole video

[@mool487]

cant relate

[@ojsmallz]

As someone who used to work in food service, this shit hits home.

[@dominicocampo]

Bruh Online class is the True Trap

[@lebro4401]

I agree to this

[@muno8564]

This scares me, as the only way I could continue to study and fix my barely functioning roof is taking one of these jobs. Any other kind of money would just go out the drain. I'd be miserable either way and I just kinda want to die.

[@gretathuumberg]

I'm a prisoner in my own house.... That's mainly because of this ankle monitor

[@demonderpz7937]

Customer service makes me wanna hurt myself in ways I never knew