English for Call Centers | Training for Customer Service Agents: Handling Customer Inquiries

[@schmetterling2128]

I really enjoyed watching this video. It helped me a lot to improve my English skills, call center vocabulary, and enhance my English pronunciation.😊 Thank you very much.

[@SingleStepEnglish]

That's great! I’m so happy to read this. 👏🏻😃 I appreciate your comments and feedback.

[@j.gozuna9353]

Thank you so much for these videos, you're being very helpful 🇩🇴🔉

[@SingleStepEnglish]

My pleasure! Let me know if you which call center videos would help you. 👍

[@j.gozuna9353]

​@@SingleStepEnglishThank you Sir, Keep up the good work. 🙏🏽

[@mayyasjourney]

Thank u for do this , I’m just looking and follow today I’m happy because it important for my work ,

[@SingleStepEnglish]

I am so glad this video can help you! 👏🏻😃

[@mohamedmifras8274]

This video helps me to improve . Thank you for making this kind of video

[@SingleStepEnglish]

I am so glad to hear that. Please feel free to share it with others.

[@mohamedmifras8274]

@@SingleStepEnglish Sure sir

[@frasesdeelninjaquelosabeto8675]

Blessings from Colombia 🇨🇴

[@SingleStepEnglish]

Thank you so much! Regards to all my viewers in beautiful Colombia.

[@mayyasjourney]

Great vedeo

[@SingleStepEnglish]

Thank you so much! 😃

[@mohamedmifras8274]

Hi sir, Could you please tell me are these Sentences grammatically correct? How to use Situation After interview follow up call. 1) I called you to check on my job status. 2)I'm following up to see whether if you have updates regarding my job status. 3)I called you to check whether I have been shortlisted for the customer care position .

[@SingleStepEnglish]

1) I called you to check on my job status. You can use 'you" or... I called to check on my job status. 2)I'm following up to see whether if you have updates regarding my job status. I'm following up to see whether you have an update regarding my job status. This is quite polite. I like it. 3)I called you to check whether I have been shortlisted for the customer care position . This sentence is fine. Nice and specific. I would start with... I'm calling you to check...

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help

[@jonatthank]

Great video as usual. Thank you, Sir.

[@SingleStepEnglish]

Great to hear that! I hope you enjoy the next one. Stay tuned. 😃

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)She stole the money on the way out from home. 2)a)The flies are swarming around him B)The flies are swarming around the me C)The flies are swarming over him or on him. 3)a)The shop owner make the fruits rippen in order to sell the fruits B)The fruits will become rippen within 3days if they spray the fruits with pesticides. 4)a)The fruits are ripe B)The fruits are rippen 5)The chemicals ripen the fruits and vegetables 6)The shop owner rippened the jackfruit

[@SingleStepEnglish]

1. "She stole the money on the way out from home." "From" should be removed. Corrected: "She stole the money on the way out home." 2. a) "The flies are swarming around him." - Correct B) "The flies are swarming around the me." - "The me" should be replaced with "me." Corrected: "The flies are swarming around me." C) "The flies are swarming over him or on him." - Both are correct and mean the same thing. 3. a) "The shop owner make the fruits ripen in order to sell the fruits." - "Make" should be replaced with "makes." Corrected: "The shop owner makes the fruits ripen in order to sell the fruits." B) "The fruits will become ripe within 3 days if they spray the fruits with pesticides." - Correct. 4. a) "The fruits are ripe." - Correct B) "The fruits are rippen." - "Rippen" is incorrect spelling, it should be "ripe." Corrected: "The fruits are ripe." 5. "The chemicals ripen the fruits and vegetables." - Correct 6. "The shop owner rippened the jackfruit." - "Rippened" is incorrect spelling, it should be "ripen." Corrected: "The shop owner ripened the jackfruit." Do you like jackfruit?

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)a)I told him everything through voice message B)I told him everything in voice message 2)a)My visa will expire in the month of April B)My visa will expire on 26th March. Can use on here ? 3)a)He is the tallest player on the team B)He is the tallest player in the team 4)a)The car tire got removed when the driver was driving car on the road. B)the car tire went way when he was driving the car. 5)I don't know when he will come or I don't know when will he come . Can we say bothways can I use in spoken interchangeably is it wrong? 6)a)The driver collided me with the bus. B)He accidented me . How to say ? 7)a)I ran into him. What's the meaning? B)he ran into the lorry 8)a)The cat got run over by the lorry. B)the driver ran over my uncle yesterday C)The lorry ran over the cat. 9)a)I told about my friend to the manager. B)I told everything about my friend to the manager. 10)a)What a privilege it has been .I really enjoyed it. B) his way of speaking is good C)the way he speaks is good D)The way he spoke to me was good. E)The way he is speaking good

[@SingleStepEnglish]

1. A) "I told him everything through a voice message." B) "I told him everything via a voice message." Explanation: "Through" and "in" are not the best prepositions to use in this sentence. "Via" is a better word choice. 2. A) "My visa will expire in the month of April." B) "My visa will expire on April 26th." Explanation: "In the month of April" is too general. It's better to specify the exact date of expiration. 3. A) "He is the tallest player on the team." B) "He is the tallest player in the team." Explanation: Both prepositions "on" and "in" can be used in this context, but "in" is more commonly used. 4. A) "The car tire got removed when the driver was driving the car on the road." B) "The car tire went away when he was driving the car." Explanation: "Got removed" is not a commonly used phrase. "Went away" is more concise and easier to understand. Both "I don't know when he will come" and "I don't know when will he come" are grammatically correct, but the first sentence is more commonly used in spoken language. 5. A) "The driver collided me with the bus." B) "The driver hit me with the bus." Explanation: "Collided" is not commonly used in this context. "Hit" is a more commonly used verb. 6. A) "I ran into him." This means you physically bumped into him while running. B) "He ran into the lorry." This means he collided with the lorry while running. Explanation: These sentences both describe physical collisions. 7. A) "The cat got run over by the lorry." B) "The driver ran over my uncle yesterday." C) "The lorry ran over the cat." Explanation: These sentences describe a fatal accident in which someone or something was run over. 8. A) "I told about my friend to the manager." B) "I told everything about my friend to the manager." Explanation: The first sentence is too vague. It's better to specify exactly what information was shared. 9. A) "What a privilege it has been. I really enjoyed it." B) "His way of speaking is good." C) "The way he speaks is good." D) "The way he spoke to me was good." E) "The way he is speaking is good." Explanation: All of these sentences are grammatically correct, but the meaning and tense may vary. "What a privilege it has been" is a complete sentence, while the others are fragments. "His way of speaking is good" and "The way he speaks is good" are in the present tense. "The way he spoke to me was good" is in the past tense. "The way he is speaking is good" is in the present continuous tense.

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir your corrections help me improve my English language. It means a lot.

[@mohamedmifras8274]

@@SingleStepEnglish My sir, Here , I have some confusion. Could you tell me are these Sentences grammatically correct? If accident me how to say? 1)............ ... .................... 2)The fruits became ripen. 3)My visa will expire on 26th March. 4)The car ran into my uncle yesterday. 5)He is tallest on the team or he is tallest in the team. Which is correct one ? Which is appropriate? Please ? 6)a)My brother is in the school cricket team. B)My brother is on the school cricket team. Once you told me Team we should use ON preposition? Which is correct

[@efrainromero3959]

Love it❤

[@SingleStepEnglish]

Thank you so much!

[@sidhusidharth2060]

Travel professional and customer

[@SingleStepEnglish]

Thanks for that comment.

[@sayanihazra1140]

Amazing sir

[@SingleStepEnglish]

Thank you so much, Sayani!

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)a)I saw that incident through my eyes B)I saw that incident with my eyes 2) He ripped the apple. How to say? How to rippen apple ? 3)a)I will talk with the customers in normal english if they don't understand me. In or with? B)The long work tired me 4)a)Do I have to come to the interview in formal ? B)Do I have to come to the interview in casual? 5)I will look through that problem. Don't worry. Situation If i want to use first time At,or in or,just first time 6(a)If you fail at the first time you will learn from the experience. B)He failed at the first time when tried to do the project. What are the meanings ? Can I use coordinate with mangers and meetings 7) A) I want to coordinate with project B))I want to coordinate with managers C)I want to coordinate with meetings and schedule 8)a)He flew the pigeon in the air. B)He flew the pigeon through the air. 9)a)I saw the dragon was flying through the air. B)I saw the dragon was flying in the air. 10)a)it's not flexible for me or to me can we use bothways? Both same meanings or ? B)I'm getting heated in this room. It's popping hot. C)I did everything in different career.

[@SingleStepEnglish]

I answered these on the other thread.

[@mohamedmifras8274]

My sir, Could you please tell me how to wish teacher and principal too for their guidance and competition ? Situation Student passed the exam ,I want to wish teacher for her guidance and also principal

[@mohamedmifras8274]

My sir,. It's very urgent one could you please make a sentence for this? I should wish teacher and principal for the guidance help and alll

[@mohamedmifras8274]

It's urgent sir can you help me with this?

[@SingleStepEnglish]

Could you please help me with the guidance?

[@mohamedmifras8274]

@@SingleStepEnglish The student passed the exam.i want to wish student ,teacher, and principal and school

[@SingleStepEnglish]

I would like to offer my heartfelt congratulations on passing the exam.

[@sayanihazra1140]

By when i will get my task? By when you will call me? Sir these are ok?

[@SingleStepEnglish]

Yes, both of these are grammatically correct.

[@sayanihazra1140]

@@SingleStepEnglish thank you sir

[@SingleStepEnglish]

My pleasure, as always.

[@mohamedmifras8274]

My sir, Could you please tell me how to write this ? Can you write this for me big help? Situation Yesterday, The exam been realsed yesterday in Srilanka. Student passed examination. I want to wish the student on exam and her teacher and the principal. Could you please write one wish for me ? Could you please type good wish for child, teacher and principal

[@SingleStepEnglish]

I am wishing you all the best on the exam.

[@mohamedmifras8274]

@@SingleStepEnglish Sir I want to wish the teacher and principal too.

[@SingleStepEnglish]

I answered that above. ;-)

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)How to wear the seat belt , can I say wear the belt? Can I use these 3 words for this ? 2)a)This tablet is making me sleep B)This tablet is making me drowsy C)This tablet is making me dizzy 3)she made me feel bad. 4)A)Can you help me with this ? B)Can you help on this ? 5a)) The American doctor referred Dr .Mark. Can we say? B)he referred this medicine for wheezing.

[@SingleStepEnglish]

1)How to wear the seat belt , can I say wear the belt? How do I put on the seat belt? Can I use these 3 words for this ? 2)a)This tablet is making me sleep ...is making me sleepy. B)This tablet is making me drowsy This is fine. C)This tablet is making me dizzy Also, a possibility. 3)she made me feel bad. OK. 4)A)Can you help me with this ? Looks fine. B)Can you help on this ? 4) A) above is better. 5a)) The American doctor referred Dr .Mark. Can we say? The American doctor referred me to Dr. (family name). B)he referred this medicine for wheezing. He recommended this medicine for wheezing. Or... He prescribed this medicine...

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help