27 Words To Avoid In Sales

[@NiteshKumar-tn8xt]

This is teaching me more than my business school degree.

[@shounakchatterjee1823]

Absolutely Nitesh, I also follow Dan in every such case but can you tell me why he have use the word honest at first point?

[@NiteshKumar-tn8xt]

@@shounakchatterjee1823 He just explained that in the video. When you say, "to be honest with you", You make an assertion that you were not being honest this whole time. That hurts your credibility.

[@steph2881]

Dear Nitesh, this is the the official Business School, trust me, to be frank with you, on behalf of the school, to be honest, we just wanted to say, Sorry to bother you.

[@NiteshKumar-tn8xt]

@@steph2881 *Blocked*

[@philanimthombeni7887]

Pure genius

[@christinageorgiades5010]

I'm a new loan officer and am having panic attacks at the thought of making calls and stumbled upon your videos. Thank you from the bottom of my nervous heart for taking the time to help others.

[@leehaber]

I've probably watched 50 of these videos and there's always something new

[@Ferraridude13]

Lee Haber have you made any sales yet?

[@cuypers1800]

I used the phrase “would you like to take it home with you” on a musical instrument sale and it resulted in a really smooth close. Thank you @DanLok for this amazing video and your practical insights!

[@marcosramos170]

Decided to give D2D a shot today. Took 3 hours to get ny very first sale on my very first day! $200 for washing the front exterior windows of the client’s home. Took me 40 minutes to get it done. The amazing thing is that just before knocking on that door, I was just about ready to give up after about 40 no’s. Lesson learned today: Never give up! But prepare yourself with do’s and donts for a much better experience.

[@JoeJoe-ts5oz]

This guy could sell me this video even tho i have watched it for free

[@soyo7482]

Ashroff Zainal 😂👏🏻

[@danielmartin2883]

Awesome

[@Lok3grm]

Would you like to go home with this video?? HAHA :D

[@santoshkori8992]

😀

[@theofficial94]

You’d probably get so lost in a conversation you forgot he was even selling you something 😂😂

[@gladyschia2401]

A newbie entrepreneur here... there are so much to pick up from Mr Dan's tutorials! Refreshing, practical, not try fairy type of info. Thank you for these good nuggets!

[@vikaodd]

I really admire how much psychology goes into the whole closing process!!!

[@auradjmixes4748]

Nlp

[@forzafury4981]

Selling is an Art form my friend

[@ElyssaMaliMusic]

I love this video so much!! I currently work in clothing retail and instead of saying "You should buy this dress" I would say something like "That dress would hang beautifully in your closet"

[@goldmangroup6332]

I have been watching your video at the age 20s and it change my life automatically.now I have my own business and have my own 5 bed room selfcontain storey building,wife and children.and I am now 28 years of age from Ghana.

[@BMgreekyoutuber]

Lol awesome, I am almost 18 now and Im watching those videos so I can do something. Now Im starting as a photographer and videographer

[@uniquegod1997]

hahahahah

[@uniquegod1997]

@@BMgreekyoutuber sorry, but ur much much too naiive

[@engr.angielee]

This is the lessons that were not taught at school. But a real life lesson for business! 👍

[@motorhead16]

The same way is Robert Kyiosaki doing money with his financial courses. Nothing wrong here, this just prove that he is a real salesman. Only 1% that attend this kind of classes will eventually get to do profit, you have to keep that in mind. What Dan Lok is doing requires a great deal of dedication, discipline and work . Thank you for your videos, you have my respect. Best regards!

[@Princesse_D]

i’m introverted and just started in beauty sales😅 hahaaa these videos are so valuable to someone like me, thank you!!

[@DavidRenegade]

your not introvert your deaja thats what God calls you don't put a label on yourself that you don't need.

[@Princesse_D]

@@DavidRenegade ❤️

[@MrAkosFintor]

90% of the communication takes place on a subconscious level. ( body language and tonality) 10% words. every single word you use has to have a purpose. Choose 'em wisely

[@Stayoffhereable]

Legit soaking up this info like a sponge, free multi million dollar information, and you spent the most valuable commodity that you can never get back: time. High respect for you sir 👍

[@austinmiller3585]

Agreed, Dan's free content is more valuable than most people's paid stuff. And it's just the tip of the iceburg, hahaha

[@jenniferramos7574]

I love it Dan when you suggested "own" and "take it home it you" in place of buy... very powerful!!!! Thanks

[@sammy9436]

I love it too. And also love those who loved it

[@mohammedsajid1448]

Mr. Dan, you don't know how helpful you are to the beginners in the field. Thank you so much for giving me the strength and motivation to me that I CAN DO...!!!

[@marcusr3133]

All excellent points, but perhaps my favorite part is the video title itself: "27 words" as opposed to "7 phrases". Fantastic.

[@hashmiarqam]

OMGG that’s truueee

[@femiabolarin8376]

It’s really intelligent

[@alexjose7577]

This man's amazing, I've never been a sales person but I'm very interested in copywriting, and besides I used the phrase "to be honest" and learned it's a bad one, I replaced it with "to be frank with you" without knowing it's the same thing. All the video is pure gold

[@aiazoe]

i've been in sales ever since i graduated from college in 1997.. and what i learned from the 10 minutes or so in this video just crushed some of the practices i've been doing since then.. and it occurred to me, "why didn't i think of that?".. it's probably because of all the acquired "knowledge" from those who came before me in every job i had.. changing the norm is difficult but necessary.. and this video proves just that.. thanks.. 😁

[@JoelHernandez-yl6yw]

Pay attention yall, this man is giving away gold for free.

[@yogeshgoyal2872]

I started avoiding these 27 words & these really improved my closings.. Thanks for these amazing tips..

[@uniquegod1997]

Microsoft tecc Center?

[@carlmichaelmanalaysay8006]

Premium information given for free just by watching his videos. Thanks Sifu!

[@zod8337]

it's not FREE who the crack gives so much value for free?

[@alissa6342]

GamingWithZod Well its free for us but he gets paid. its like stealin and sellin but he doesnt steal

[@nnymus-kq8tj]

It’s „Shifu“ btw.

[@SatishTripathiniceworld]

I am learning to do business with Dan. My workshop is being started today. Wish me a geed luck friends.

[@jaredhaelplata]

A customer-centric mindset gives way to better word choices that can set the atmosphere of an ideal business transaction where both parties are happy. Immense value in this video as usual, Dan.

[@purplebutterfly360]

The thing that I dislike the most is when a salesperson is speaking to my husband as if I'm not present. Little do they know that I influence the decision making.

[@michaelwheatley7669]

They don't know you are around lol

[@hueveruy8185]

You are the alpha, give your hand carry bag to you husband next time so the sales person would know who their prospect should be. You are a bit confusing.

[@auomannaidful]

Absolutely

[@themadfishtankchemist9717]

I see

[@christhomas6199]

The man is ultimately the decision maker

[@dsauce223]

I think it's ok to use "just following up" if you're dealing with a sold client. In that case, they'll appreciate you following up. But only in that case. Other than that situation, I agree with Dan.

[@maimoon13]

I love how he said at the end of the video "Its a small deposit" instead of subscription 😂

[@hashmiarqam]

Yo I swearr...he be using these psychological tricks on us too 😂

[@podcast.beautyfromashes]

“Sorry to bother you” had me screaming 😂. You’re hilarious. Great video as always

[@williamkazak]

Teyanna trust me!

[@nativesunnation8323]

To be honest with you....

[@Mahluhkai]

I never use that word

[@VoxPreset]

Years of sales experience in a few minutes. Great video. I always ask the people in our team to listen to themselves when they talk, truly listen. You will see you use most of those words. When you start listening you start realizing you are doing it, and that will be the first step to get out of this habit of bad words. One more word that I will add is BUT, it should never be part of your vocabulary how many of you agree with this?

[@ProdigalLion]

My boss has gotten on me about saying "to be honest" a lot, so I decided to watch a video on words to avoid in sales. This is the first video I watched, and sure enough that phrase was #1 lol

[@olgacodling1745]

What impressed me with this guy is his ability to understand the fine details of English that is not his first language. As a person who learned 2 foreign languages myself, I respect this guy very much!!!!

[@PrisonerTetsu]

When I hear contract, I immediately think, "this person wants part of my life. No thanks"

[@RickImus]

Agreements prevents disagreements.

[@numairzia9235]

I heard a salesperson said to me ‘ To be honest with you’ and a guy said sorry to bother you. Very nice video. I am impressed.

[@theofficialgamingducky]

bro just me or am I the only one taking notes just on this video?

[@aditis5174]

ISV Prod. I should make a separate notebook for his teachings!

[@Indianhistry]

Me too

[@desireedickson2057]

Nope, I am too!

[@yarehair1616]

No,me too😀

[@yambaavenue7874]

Same here

[@brandonscott1513]

This guy is great! Been watching two other sales training guys on here that I will not mention and THIS guy is truly teaching me things and this is only the third video of his I've watched. Looking forward to watching more and more!

[@alexarosev]

“To be honest” got me. I say that a lot 😂 he’s right. Communication is very important in sales and often over looked. Thank you for this golden video 💕

[@pd9971]

Yup I find you very attractive!

[@deepakthestunner]

People will definitely buy your product because you r a lady and everyone first hv respect for a lady and as we all know dat for whom we hv respect definitely we don’t deny to their opinions

[@geraldineakiko7009]

I didn't study business or sales in college but I got at job in sales as my first job and Dan Lok, you are a great help!

[@TheFinancialAdvocacyPodcast]

#15 - I sell insurance. Too many people say "product" and that cheapens what we sell. So I'll say "economic contract" because that's exactly what it is.

[@laddootablet4761]

Say it "economic paperwork"

[@Gamewith_Albertho]

Economic agreement* :D

[@hemidart7]

typical

[@TheFinancialAdvocacyPodcast]

@Rob Wilton Considering how amateurish MOST people are in my industry, it's just ONE way for me to stand out and show that people can inherently TRUST what I tell them. Life insurance is a contract of adhesion. Yes, it's serious. How serious? That depends on how large the number is on the contract. I think that when people buy $1 million+ economic contracts, they want to be sure that it WILL do what they WANT it to do WHEN it's supposed to.

[@acharich]

🤔💭💭💭

[@kinchitshah6834]

I have never heard such a quality philosophy In my whole academic life mindblowing very inspiring!

[@hemantaher7234]

Avoid these words/phrases: 1. To be "honest" with you! 2. Trust me! 3. Sorry to bother you! 4. Just following up. 5. BUY! Use "own" or "take home with you" instead. 6. Contract. Say "agreement" instead. 7. I haven't heard back from you! 8. Individual. 9. We are better than "x". (x=competitor)

[@first6969]

2nd Point... To Be Frank With You...?

[@Chmms]

Learnt more in a couple videos than in a whole year taking a business management degree

[@kiliantp]

I'll be watching this a few more times! It's gold!

[@captainalpha4853]

one video of Dan teaches me more than what they teach me in 2 years in school. Thanks!

[@luisbruno4951]

this video should be for sale at $299.00 ... THIS IS GOLD!

[@nothingness1425]

I wouldn't give for it even $298

[@martinpinessi2433]

Just notice how at 11:55 when he's pitching his calls he doesn't say "fee" or "payment". He says "small deposit". Brilliant.

[@a.tpioneerroofing1156]

This video is nothing but valuable gems. Just mind blown. I love the explanation of the “Buy” and the “follow Up” because its something i need to change up. Thank you Dan the Man

[@jeffxcc]

I have been in sales for over 20 years, Dan Lok everything you said is 100% correct!!!!

[@yarehair1616]

This whole video was about me😭thank you sir🙏🏾

[@KevinGallagher01]

Right off the bat... "To be honest with you..." I am dying right now! This is an extremely smart video... people do not understand the value using/eliminating words in their vocabulary. Great stuff!

[@markfelix3372]

"Would you like to own" I'm gonna use this to close more clients

[@ofusowre7620]

Hmm. I would prefer to use the other option. Let's get the paperwork done. The problem with the "would you like to own" is that the customer would start to think. To think again about the product. Your about to close the client. They are NOT supposed to think. Again and again and again.... They might rethink everything and you loose the sale. Focus about them not being able to think. The other option is light-years better. You force them to act in a natural way. Which is to sign the agreement. Make them act, NOT think when you close the deal. 😉

[@ofusowre7620]

@Rob Wilton Even though this guy owning this channel is a great closer. I like the content. The words "would you like to own" is just wrong. In my opinion you should never say that when closing the deal. Nothing is done before the contract has been signed. Speak about the weather or whatever after the contract is signed. Not before. You already know the client is interested. Why start over again? Also it's another advantage if you use the other option which is great. "Let's get the paperwork done". If the client has any objections he would tell them to you. And it's very important that you stay cool and listen carefully. When he or her speak it's the only problem you have left to solve to close the deal. But you got to d it immediately. Not waiting one single day. If it's just a little too expensive or other practical issues and your able to meet the client wishes, Fix them asap, within an hour or at least the same day. Make sure you can call him back asap. Make a new appoitmet at the call or meeting. Tell him you need a few minutes to solve the issues. That is all. And tell him you will call him back asap as well. If you let him or her think for some time you might loose the deal. While closing. Time is money. Give them time and you loose money rather :) And remember, if you can't solve the issues he has. Stay strong. It doesn't mean he's not going to buy. Only now you are a seller. You tell him straight up that you have given him the best offer possible. You got to understand that the buyer wants to check if he's got the best possible price if he's a professional. So you say. I ll double check if we can do anything more and call you back in a few minutes. When you call him back you tell him the truth. It's the best we can do. The offer stands as is until tomorrow. Great if you call me back asap, because I got to move on with another client. And you don't call him back. Now it's ok if he or she think. And the buyer will call you back if interested. If not your waisting your time to call them back. Rather write a short mail. We will love to speak again at another time. If you want to be a brilliant seller. Make the buyer call you. Then you are the winner. It's a mind game to be a great closer. I ve been a seller and now a buyer. I know about both sides of the coin :-)

[@ofusowre7620]

@Rob Wilton I see :-) I misunderstood then. Still, even after the contract is signed I rather not speak about it. You never know if second thoughts could appear. Deflect the subject to something funny or neutral. Like the weather or other none relevant subjects. And if anything practical is needed to do. Do it immediately. Continue with that. The buyer will be impressed by your dedication and will trust you the next time as well. Which means more signed contracts 👍

[@ofusowre7620]

I don't. Anymore. It takes a lot of energy and dedication to be a great salesman. So eventually I calmed down. I m working a an accountant now. I was selling mobile phone systems to companies.

[@rogeredwards4871]

This guy is becoming my favorite. Started listening to Grant Cardone.. love Dan Pena, but this gentleman gives you more than motivation, he offers actual tools...thanks

[@iamBlackGambit]

So does ryan servant

[@auradjmixes4748]

What about belfort

[@calvinraab8798]

#15 Contract, so true! It's amazing how words like that can scare people off!

[@adejumoseyi2029]

Dan Lok is a sales legend full stop

[@thebizness5596]

Imagine cold calling Dan Lok. He would rip into your sales pitch 💀

[@russiandrivers9986]

Not me. I will tell him "hello my friend, I give you good price"

[@EVANGATHEER2]

😂😂😂🤣🤣

[@bossjazzy6283]

I would listen too lol

[@jamesmcmccray8255]

😂😂😂

[@jamesmcmccray8255]

Boss Jazzy lol

[@jJerryrockstar]

OMG Mr DAN what have I see. I am a sales professional and I have been doing this all days. This video is 200% worth than my University MBA marketing degree....Jus loving it....I started to see today only 3rd May 2021. Will watch all your videos soon

[@salasey]

"To be honest with you" "YOU HAVENT BEEN HONEST WITH ME THIS WHOLE TIME???????" LOL XD

[@emediongbassey2798]

Dan Lok, I just came to tell you that I've closed a sale and infact, been paid. Thank you soon much💃💃. I see my life changing. God bless you.

[@shawndalequianzon9144]

Wow this channel has so much quality content that cannot be found duplicated I LOVE IT !

[@rodneyderogene4811]

Paused the video to take notes and it was at 4:44. Let's Go!!!

[@mamabebb]

Thank you Mr. Dan I’ll take note of this words to avoid when closing. I can improve more my closing skills because of you, thank you so much and continue doing this! Love it!😊

[@onkokamemodimoothata4202]

This is the best video,I have learnt a lot from your teaching .I have used almost all of them but now I just laughed when I heard your explanations. It really opened my eyes. I really appreciate it. Thank you Dan.

[@jpjp9111]

Regarding the word "individual", I actually do talk to my friends and girlfriend and self that way. Although now that I've listened to this, not about to use it in sales.

[@annewick2558]

Oh wow! There is so much psychology to this. I should have paid more attention when I was the top sales person in lower paying retail jobs. I'm now really trying to market my skills as a musician and music therapist

[@spongemum4305]

I use all those words! guilty of the first 10 for sure. Probably the best Sales advice video I've seen in a long time. Thank Dan, your new fan. :)

[@chaz__digital]

wow.. i definitely learned a thing or two.. Most importantly dont use the word BUY,, and dont put down your competitors SOLID ADVICE!

[@PaigonDavis]

The 'sorry to bother you' was a big one. I'm also thinking, 'then why are you bothering me' or 'so you know that you're bothering me and shamelessly doing it anyway'.

[@AryaInk]

This is Gold. These are words I use all the time in a normal conversation yet it never occurred to me the impact they have on the psyche of the other person.

[@Caspertraderofficial]

Thanks for the tips Dan! You are a beast!

[@Ravikhan-y9h]

Casper Trader blip l

[@sabrinakamps9184]

I’m just now hopping into sales, never having been to school or anything for business. I’m doing surprisingly well, but this... this is gonna help me even more. I’ve been saying sorry to bother you a lot. Not gonna do that anymore...

[@mindfulnessinspiration8548]

Thank you for another great video. PS whoever is reading this, I hope you are doing well. I know this year hasn't been the best one to talk about with all the things going around in the world but, I hope you are heading to the right path towards the direction where you wanna be and what you wanna achieve in your life. Sending best wishes and positive vibes. Keep pushing, I know, you GOT THIS!!

[@Jahnely]

My year was the best.

[@abisolataiwo3314]

Am not regretting watching and learn from this....my note is full of good understanding points. Kudos sir...you're best

[@Nazgrok]

This is AMAZING!!! Super actionable, simple to use knowledge. Most of it I never say, but there's always been something about "just following up" that always felt like it de-valued me, if only because it's so mundane and common.

[@kenjie123ful]

For some reason after watching this video I feel some part of my mind was being educated and being low profile when it comes to business. Thank you sir. 😇

[@magnifician21]

Hello Dan! Today I learned many things from this video and the one that intrigued me was when you said to add value to people who has not accepted our offer at 8:04 Could you share some examples what kind of value we can give while they have not been interested? Thanks

[@hanyaimantanpabuktinyata8541]

I'll give u the example even tho it is 1 year late. Imagine you offer an insurance and they reject your offer. And they said the reason is they dont have enough money to afford. You can say "Its cool, because you know we can buy insurance anytime, but first thing first we have to manage our cash flow. Whats the point have insurance right now, if we hardly pay our bills. So if you ready to know more about our most economic insurance package, please dont hesitate to call me, I'll right here give you latest update." That way you dont give a guilty or bad moment to them. Instead you support theor decision.

[@excelpinoy1086]

Interesting TIPS! I was a CAR SALESMAN for two years. Never heard that Closing techniques. Thank you Dan!

[@VijayVjOfficial]

Will avoid these words, thank you Dan.

[@heerthirajah1661]

Yo vijay nee inga ya naan unnaya follow panre pa

[@vladdrakul7851]

As a formally only better than average sales man (I used to do TV satellite sales from the 89th floor of the Empire State building in the late 80's to early 90's) I had to smile. You got me here. 'Sorry to bother you' Yeah I've been there. This video would have helped me be much better!

[@SeventeenSphinx]

“I’m not ripping you off, trust me” lol

[@marvinvonrenchler4832]

Folks, Ive been in real estate sales for 40 years and used to personally know most of the big seminar gurus of the 80s. Just found Dans work here. Im a fan! His 'I'll get back to you' vid is fantastic. It breaks the ice by saying "You are being polite but I feel you don't want to do this, etc' Lve everything Ive seen from Dan so far. Marvin Von Renchler

[@callitwhatyoumay]

Dan, I had to take the time and tell you, thank you. Your philosophy on sales is 100% especially for me as a tele-sales! Words are my 'only' magic when cold calling. Instead of sign contracts, 'partner with us' or 'ill send the agreements over so we can get started'. Boom. Pretty much everything you've said on this video, is what we do. I was invented to be a part of the sales lab at Main Street hub (social media marketing), then they were bought buy GoDaddy. We molded different scripts for different verticals/industries. I love it man! Keep preaching the good gospel!

[@troywm1016]

Good Stuff Dan.

[@jugadtechnologies4171]

14: Buy...That's really great!!!

[@sajjadanik]

After watching this video i have changed my call script and also my site content. Definitely seeing better results in last one month. Seems like i am in control on the call.

[@PrizzT]

"Contract" means binding. I do not like to be bound.

[@stoneybaloney5514]

@raphaeljameslee LMAO

[@bossjazzy6283]

@raphaeljameslee yeah until those people realize the type of contract it really was..and get scared shitless and want out

[@aaroncheok4316]

Thank you!

[@lfpsoon9775]

I liked how you made us think when we read 27 words, that we're gonna here 27 different words, while actually we heard about 10 phrases This is studied as well

[@jagseersingh844]

Their are only 9 words.i can't understand why he wrote 27 words? Can you please tell?

[@moejohnson2132]

@@jagseersingh844 9 phrases but 27 words

[@luckstr]

excellent - i am doing sales since last 15 years - and i do exactly what you are talking about !!! perfect. loved this video.

[@interiorsretailfacts]

Well said and explained Dan. Love your videos.

[@aboveall836]

OMG. You are so much talented and a God-blessed natural-born consultative sales expert and educator, Dan !

[@philip_okoro]

Fantastic, I've used these term 'bothering you" more often thanks for the insights

[@franco7928]

So many of my work colleagues use most of those phrases. I try and be so aware not to use any, I'm currently setting up a home office so I don't have to hear that nonsense on a daily basis. Thanks Dan...

[@hugolols55]

When I went to Vegas at luxury stores, the girl was like “ ready to take it home with you” even Though you I didn’t have 5,000 on me but I was ready to buy

[@urenaservices2946]

I do that all the time when I sell my service. I assume they already want it but I dont give pitches. Instead, I leave them an impression where when they are ready to go to bed, they are thinking about the opportunity they will possibly miss.

[@uniquegod1997]

@@urenaservices2946 and what Is ur Service?

[@LargestClassifieds]

I highly recommend Dan Lok's videos in every sales & marketing courses in universities and training centers.

[@albadji7390]

really good stuff Dan, makes me feeil getting back to sales !!!

[@DemienEngel]

Hey Dan, I always thought your videos were a little too superficial and flashy, but your words are truly valuable. You just gave millions of dollars worth of info in 12 min. I just subscribed!

[@PatrickCogen]

Golden tips! So much value in one video! Providing value is one of the key elements to success and it also motivates me to continue with my entrepreneurship journey!

[@MultiRainday]

This video has helped me a lot I had to come back and make this comment. It has been 4 months since the release of this video and I got everything in my mind. Before I say anything to anybody which consist of words from the list, I'd paraphrase it. Works everytimr

[@rexrupert6234]

You are great 👍 I have learned alot from you. Love from Pakistan

[@dabela2279]

Thank you Dan Lok for another amazing video. Zig Ziglar said that you will achieve whatever you want , if you help others achieve what they want. You have helped millions achieve what they want...so you will keep on achieving what you want