How to Fix Razer Naga 2014 Scroll Wheel Jumping DIY

If your naga mouse wheel behaves very odd/crazy when scrolling this is probably what is wrong with it and a way to fix it.
Reddit link: redd.it/3ebl2m
Facebook: / region4gaming
Twitter: / dhyohko

[@tiastez]

before doing this: just use a straw and blow in to the hole where the mousewheel is, mainly the right side. I've had this problem for 1 month now and i fixed it this way

[@Disqord]

... i can't even right now. thought you were trolling with that comment, but thought, "wtf, i'll try it" and damned if it didn't work, mate. kudos.

[@StarFanaticCraft]

holy crap that just work what the hell. too much dust I guess? thanks dude

[@Knightmares13]

Saved me from buying a new mouse. Some serious black magic there.

[@PioloAskal2009]

Thanks so much! Tried it and instantly fixed it!

[@ii2gjdp20sjdj2]

I can't believe this worked! I mean, what!? Thanks!

[@senacasouldestroyer277]

Fixed it, thank you. 2 things to add - under the green wheel where the copper was I found some kind of black dirt/corrosion that i was able to easily remove with some rubbing alcohol to ensure a better contact. Then on reassembly I used the bottom of a hot coffee mug to reheat the teflon pads so they'd lay flat and stick better on the underside of the mouse.

[@RWds24]

after YEARS of my mouse driving me crazy for doing this, and them not making the mouse anymore I was nervous to do this. But I pulled the trigger and want to THANK YOU for showing how to do this. it is totally worth

[@traffichazard]

For anyone looking to get their mouse skates/feet back on after pulling them off, try cleaning all the gunk off and use some fresh double-sided tape. 3M Scotch Poster Tape has been working well for me. Trim the right length off the roll, stick the feet to the sticky side, trim around them carefully with scissors and peel the other side off when you're ready to put them in place. For easier access in the future, punch some holes into the pads where the screws go. Thanks for the video. Disassembled my naga last night to look for answers and was astonished by how much junk was inside. Clearing it out didn't help with the problem (didn't seem like it would after seeing how it was built..) so research on the scroll wheel led me here. Very useful.

[@ManakMik3]

I fixed it. I didn't even use glue, the little thingy didn't close as good as when it had the 4 rubber heads, but after assembling everything back, it worked like a charm. Now let's see how long it lasts. Cheers for sharing the knowledge.

[@BankruptGreek]

someone else here mentioned it, you can wedge a piece of an old credit card or anything solid and thin in that box that houses the part and it will force it to close.

[@Teigrgwyn]

FYI for the 2012 edition, you don't need to take anything out; you can see the green wheel and the 'bump' in the copper plate that touches the grooves, and you can twist a small screwdriver in there to make it contact more; it has the added benefit of more defined 'scroll notches' too, so that's nice.

[@ycageLehT]

I would just like to say, thank you DHYohko. This worked perfectly well for my Razer Mamba 2015 as well. For those that have my model, take care: The wire attached to that micro switch is soldered on to the board, the white connector you see is just to space them to prevent a short. As I pulled on the white connector I yanked them out of the PCB board, get your solder iron ready with steady hands, take note which wires go where and you will be fine. Good luck. :)

[@zaelitude]

Just finished this process with my Naga Chroma, internally everything was the same and the fix worked like a dream. Thank you very much!

[@MrSkylightOffical]

First, It's great that most people were able to rememdy this by blowing in the wheel. However, I blew all kinds of ways even with compressed air and nothing worked. This video helped. I was not able to bend the "D" piece without completely removing it, but I would suggest that the tension in the D piece isn't the issue. I think it has to do with the contact between the green piece and the bottom of the square box which is what senses the movement. There are 3 contacts on the bottom of the green piece that touch contacts on the bottom of the box. I cleaned the bottom of the box and the contacts while everything was taken apart. I didn't use any crazy glue, I was only able to sort of mash the top plate against the D and hold it together while I slid it back into the plastic piece that holds it in place on the mouse. However, once it was mounted back in, the problem was fixed, so if you're scared of using crazy glue, try that. Thanks for the video!

[@KCdurt]

I didn't try blowing in it, but I didn't see a lot of dirt or anything when I took it apart. And the friction on the wheel is noticeably better after the fix. I didn't realize how loose the connection had got over the years. An easy fix, and considering how much the naga cost totally worth it. Thanks.

[@lpacino27]

search for Encoder for Razer Mouse Razer Naga 2014, its the item that needs to be replaced. I ordered my from eBay so I could get it within a week.

[@Oocheecho]

When I took out the keypad side I accidentally pulled out the white line connecting to the side keypad! BUT, I found out that it actually clips in there and is removable. So don't freak out like I did if that happens. I followed this video perfectly (even the super glue), and it fixed my mouse. Blowing works for like 20 seconds or less. Like he says, it's a connection problem, not a dust problem. Blowing didn't work, and this worked perfectly! Thanks a mil!

[@Vaskeklut666]

Worked for me! Thanks! Tip: You can substitute the glue if you cut a 2mm broad ribbon of transparent tape and wrap it around the side of the problem part. Less risk of glue getting into the mechanism and easier to open up again if the problem should come back.

[@DecayingReverie]

Thanks for this video. The mouse wheel jumping has been annoying me for about six months. I followed the steps provided directly and it seems to be working. I think a big component of mine was the amount of shit inside the mouse. I went at it with some compressed air and a full head of hair's worth of dust was collected. I messed up the four pegs a little bit but I think I was able to repair that. If it breaks, it breaks. I've used this mouse for almost six years now.

[@Gibbz76]

Thanks, got mine fixed. I just did like a previous poster said, popped the wheel out and blew in the square piece and it worked fine after that +1. Im guessing the 2 downvotes are people that work at Razer lol.

[@TheMangovnik]

I can't thank you enough! The wheel snapping was driving me crazy and this video solved it! This process works for Razer Epic Naga Chroma too. The only difference on inside of a mouse is presence of a battery and because of it the connector for top part is moved to the side.

[@voxybaby381]

i have the Razer Naga EPIC Chroma and this video is almost identical to what i am working with. The spring is a little different meaning you have to take out the green wheel piece all the way and pull the little metal pieces up (i also got a tiny piece of cotton and cleaned it out in there because it was very dirty) but did everything else in this video and my mouse wheel is working like a freaking champ! Kudos to you sir and thank you for making a video of this.

[@Whiskers21120]

Straw didn't work. There was no dirt/grime in the wheel. Opening the mouse and putting a slight bend in the contact corrected the issue. Thanks for sharing the fix.

[@LaszloBazso]

Thanks a lot mate! Blowing into the wheel did not help, but taking it apart then putting it back together did. Merry Xmas!

[@FlNALBOSS]

Just did this today and it worked. Makes a little weirder noise but scroll wheel no longer jumps. Thanks!

[@LeslieKwan]

I have a wired Razer Mamba Elite. I actually bought a decoder from Aliexpress, but upon opening up the mouse, I realized the connector was different so I wasn't able to use it. So instead, I first tried dousing the decoder with alcohol. I let it dry completely and it fixed my jumpy scrollwheel issues. And for anyone else who is wondering, there are 3 screws for the wired Mamba Elite. 2 at the top under the feet, and 1 at the bottom under the feet.

[@marioq70]

This worked very well, thank you a lot for the guide Xionous & DHYohko. For those saying that is enough to blow with a straw, i was doing the same but with compressed air, and didnt worked. I disassembled the piece (is a potentiometer), and i saw that the cooper contacts worn out, so a bit more pressure is needed to work again. Of course, the ideal fix is to change the entire potentiometer, i tried with an old naga (2012), and the piece is different, so the goal is to find a similar potentiometer, or at least -eventually- i will disassemble other naga potentiometer and change only the contacts inside.

[@Shawnyy09]

Been using the Blowing method for a couple months but now its really stuck... This video FIXED it... I didnt even have to cut open the small box, compressed air canister right thru the side opening of the small box works just as well as removing it, if not better, to avoid possibly breaking the part!

[@megabates9016]

Thanks mate! I didn't go as far as deleding the metal plate, but this was def this square stuff involved into the "jumpy wheel" acting. I slided a little piece of paper folded into itself to prevent any parasite movement of the sensor connector into its platic case. The wheel is now a bit stuffer, but incrementing is acting normal. Good to go! Thanks again. (it was indeed full of dust too, but was not the problem)

[@mysticat]

Oh wow, it works perfectly. Thank you.

[@rolandzuber2856]

Blowing into the mouse wheel using a straw didn't help me at all, but this video was my life saver... well, mouse wheel/scroll saver. Thanks a lot man! :-)

[@nicholasmartinez5104]

Everyone: Disco Ruben mentioned how blowing on the mousewheel with a straw fixed everything, it worked with my diamondback mouse, so im pretty positive that that is the easy solution for alot of razer mouses with this problem.

[@ZahraLovesVFC]

Thank you sooooooo much for this, honestly using my mouse was so frustrating because of the jumpy issue. The video description definitely helps a lot for people like me who suck at following instructions via only a list. Thanks soooo sooo much.

[@Tuku]

Thanks bro I've been having this problem for 10 months now, and found the reddit post with the imgur gallery but didn't know how to open that little box since it wasn't explained. Followed your tutorial and even tho I wasn't able to perfectly close the box (and didn't have super glue either) I removed the whole wheel support to get a firm grip, and I was able to push the wheel in and make it stick. Mouse wheel is working perfectly now :)

[@andreitcaciuc6283]

Confirmed, it works! Thank you very much for posting this fix! Took 2 hrs for me, the screws were VERY tight.

[@accountdeactivated5486]

OMG THANK YOU!!!! I only blewed with a straw at the sensor and this also fixed it.

[@emiechou1787]

DOOOOOOOOOOOOOOOOOOOOOOOOOOOD! YOU JUST SAVED ME 150.00 USD! I just did this on my Naga Was about to rebuy one and now...AND NOW!?!?!? ITS LIKE.......I literally have no words........Thank you sir.

[@creditkevin]

you are a legend! took a bit of work but mouse works like new! tried cleaning with compressed air and didn't work so this method is the way for anyone who is not having a simple dust problem

[@slikksloth3115]

This definitely worked for me. The straw methods work but they don’t make they wheel feel solid like this method

[@LouSpowells]

Thanks for sharing this here man. It's much appreciated. I already had the screwdriver set out ready to tear into it and figure it out, then I double checked google. For all those questioning whether or not to do this, keep in mind, if it the repair DOESN'T work or somehow you manage to break something, you're still going to buy another Mouse. It's worth a try. Fixed my mouse perfectly. (I've already had to go in to shorten the USB and fix bad connections to the side-keypad. I really miss my V1 Naga, but I like how serviceable this version is.

[@ConstantlyDamaged]

Confirmed to work with Naga Chroma. Thanks a ton, mine is only 6 months old and this poop started happening. Also, managed the fix without superglue, if you are careful and leave a pin of the exposed part of the little part, it will be held in by the plastic mount.

[@BussyBoi69]

Thanks! This worked like a charm for me. A tip for people using the wireless epic version, there is a big battery pack sort of thing in the wrist side of the mouse, so getting the 3 plates back on is a bit more difficult, but I found attaching the thumb grid part (left) with the top part first, placing it on the base, then wiggling the right side into the right place to be the easiest way to get it together. :)

[@lacyalay]

I had tried the straw trick that others mentioned and even used a can of duster and it didn't fix it, so I tried this and it worked! Thank you!

[@Acidbubu]

blowed the mouse, it fixed it for a few months... today i did this and no regrets! it works just as new!

[@uzimonkey]

Thanks for this video. I didn't use superglue though, I found a better way. Once you get the mechanism back in its plastic holder and snapped into place, jam thin pieces of cardboard between the plastic holder and the metal plate on the mechanism and this holds it together mechanically. If I need to get to it again, I can just take these pieces of cardboard out, no glue to contend with.

[@grahamstreet9001]

for a workaround you can simply bind left and right click on scrollwheel to scroll up and down, takes a bit of getting used to but it works for me

[@JustCallMeZERO]

Scrolling up and down comments to test. Works great! Thank you sir for the wonderful tutorial!

[@PeakyBlinder]

AFTER BLOWING MY HEAD OFF WITH A STRAW I TOOK THIS CHAPS ADVICE NOW MY NAGA IS BACK AND WORKING LIKE A CHARM THANKS FOR THIS VID IT WORKED PERFECT.

[@MrChetcarlson]

Thank you so much for this video! Worked like a charm. Usually I end up breaking stuff like this when I take them apart, but thx to the detailed video...

[@Lukenes]

Before doing this : get an air can or duster , or simply just blow all the dust out where the little opening is between the two clicks and mouse wheel, and it should work. i had this problem for months and just blew air into my mouse and it worked... before fucking with ur mouse like this, try simply removing all the dust between ur left click mouse wheel and right click

[@kodicrossett3704]

While I don't have the Naga 2014 at this point now, I do have the Epic Chroma edition that came in '15. It's been amazing, until last weekend when the scroll started jumping. I feel it necessary for anyone currently having issues, try opening it up and blasting it with air. I done that and now it works amazing again. I also want to note, don't let any glitter around your gaming or computer area. That's what my issue was... So much glitter. #GottaDaughter

[@MiscTheGhost]

Mouse works perfectly after doing what was is in the video. My only change was that I cleaned under the green thing with a Q-tip and got a bunch of gunk out which might have also been the issue. Thanks for the video.

[@dedec0]

love you guy, was a long time looking for how to fix it and you helped me a lot. but i didn't removed the last part (the small thing with 4 black dots), i was to afraid to do it, i just put some pressure in both sides of this small piece and reassembled my mouse again. Its working pretty fine

[@abmong]

Took my Naga Chroma apart today after blowing into like other people have suggested didn't fix the issue. There was a lot of hairs and dust so I cleaned that out and put it back together, still didn't fix the wheel jumping. So I was going to give this a go but decided not to because I didn't want to cut the encoder in case I completely botch the process and completely break the part. I thought I'd find and buy a replacement encoder instead and just live with the jumpy wheel until then. Don't know why, but I flicked the encoder a few times with my finger before I put the mouse back together, to my surprize the jumping is gone! maybe flicking it unstuck the spring or something without needing to open it up. 😂

[@stevenbloomfield5610]

this was great, blowing into the hole didnt work as many have suggested but this did. top marks

[@brantonmoore]

Overall a good video except a few bad camera angle moments. I had already tried the "straw" trick and while it would sometimes work temporarily it would not work permanently. I bent the spring inward and ta-da good as new. Only problem is that the scroll stages are really loose but I NO LONGER have the "jumpy" movements. Thanks a million!

[@trikstari7687]

Just managed to fix mine, thanks to this video. Thanks for the help.

[@Odey555]

I have the Corsair Scimitar RGB, couldn't figure out how to take apart the mouse wheel thingamajigger but I DID manage to bend the little D-shaped metal strip, works perfectly now! Thanks a lot either way! :D

[@xucaen]

I just inherited this same mouse. First thing I noticed was the jumpy wheel. Thank you for this video!

[@boltentoke]

Thanks for the vid! Worked for my 2014 naga. I did not need to use superglue though. I was able to bend the D up enough to get it working, and then the square cover stuck snug to the black pieces we cut off, no need for glue. Had to bend it a few times to get it working though.

[@nybladetv4092]

Just did it, now my Naga works perfectly again.

[@raimondkocsis8409]

Thanks bro , I managed to fix my naga V2 pro with you!

[@m0nkeysensei]

Razer support told me rubbing alcohol on it would fix it. Shows how well razer knows their products.

[@obbiesmith9335]

Thank you for the video. Fixed my naga with this. I was going insane with the wacky scrolling.

[@edwindizer1495]

Thank you! The fix wasn't 100% perfect, but the scroll wheel is useable again and you have saved my from having to buy a new mouse :)

[@Spadie]

Worked for me, scrolling doesn't jump anymore. The only side effect is that instead of having a clicky scroll wheel now, it's entirely smooth. But I'd rather have a smooth one that works than a clicky one that doesn't.

[@Awalinsd42]

worked for me! thank you very much! WARNING! be careful as hell when you remove the scroll wheel assembly from the mouse. (i broke a small part, all is well but still woopsie)

[@Sticle]

DONT OPEN THE MOUSE!! Blow air inside the mouse, on the right side of the scroll wheel button using your mouth or a straw!! Tilt the scroll wheel to the left and blow air inside the right side strongly. And if you use a straw, sqweeze the end of the straw with your fingers, make it flat, so it fits inside the space there a bit, not too deep inside. I saw this technique in a different video and it works! You're welcome :P

[@lpacino27]

search for Encoder for Razer Mouse Razer Naga 2014, its the item that needs to be replaced. I ordered my from eBay so I could get it within a week. that will only work if the mouse its dirty. but if the bronze part its worn out, that will not work.

[@LaNoir.]

blew into the mouse, fixed the problem. But now my left mouse button isn't working most of the time = ="

[@shackledonia]

Woo! That's been bugging me for a while and it's all fixed now from this! Only thing I did different was I couldn't get the little thing glued down and stay, so I put a tiny strip of cardstock paper on the shiny side of the little thing when sliding it and the wheel back into it's housing, so it holds itself down that way.

[@baneleaf7025]

I do appreciate the detail of the video but with a 5 year old mouse that I use 8-10 hours a day I think it is worth the investment of a new one. As I said, I do appreciate the detail of the video and giving credit to those whos input you used to complete this project.

[@lpacino27]

search for Encoder for Razer Mouse Razer Naga 2014, its the item that needs to be replaced. I ordered my from eBay so I could get it within a week.

[@diseleful]

thanks it fixed my problem, I used a needle for the last part, worked well and I was able to snap it all back togheter without cutting things out

[@Shortninja66]

Thank you so much man! The only problem (which was my fault) is that the black stickers at the bottom of the mouse can get little bumps around the edges if you knife them up too hard. So, if you're going to do this, be careful! If you do happen to mess up your sticker (aka make the edges pop up), you can just cut the protuberances with a knife or push them down really hard.

[@itsraininghp]

Can confirm that this worked on both my 2014 Wired Naga and my newer Wireless Naga Chrome addition.

[@TheWoodenRobo]

Man, u are the legend! Really fun commentary on a really helpful video. Thank you!

[@ryxie6438]

Thanks a bunch man! Worked like a charm. Also, lmao @ 0:33 "If you have a warranty, you might wanna fix that first."

[@navi2710]

I've been using this guide for a while now to fix my mouse but yesterday the fix stopped working. I decided to investigate further before throwing it away. I had assumed the contacts inside the scroll wheel were too far gone. To my surprise it it turns out this issue is not due to the lack contact but actually rust. The scroll wheel has raised copper contacts which are touching the a second set of contacts opposite to the green wheel on the inside. The issue is due to rust. I noticed two rings inside the scroll wheel where the copper contacts were touching.. Upon removing the rust i put the mouse back together again and it was working like new. TLDR: if the solution in this video doesn't work you'll have to remove the green circle and clean the opposite side.

[@Trueromancee]

opening it up and removing a hair around the pin of the wheel solved my problem :P thanks for showing how to open them up.

[@nexus3d5]

I had to take the wheel all the way out. there was dust and goo inside the contacts. Rest of the mouse was clean though. thanks for the teardown.

[@HIMMEANHENGKZ]

Thank you!! my razer basilisk ultimate have this issue! I've tried update firmware reinstall synapse and use straw to blow in to the mouse wheel hole but they can't help. so I decide this last step to screw it as your show and it work!!

[@Behelitx]

You sir deserve a medal!

[@davidekWasTaken]

dude u just saved me from buying a new mouse, thanks a lot!

[@sagrim-urtheredwolf2247]

Worked like a charm for me, even without the glue. Thank you!

[@ntwogaming9306]

Great video, Thank you worked pretty good! I but guess you can skip " the tricky part" by removing the wheel without removing the wheel holder from the circut board. I will definitively try this out if I ever have this problem again!

[@amc2004uk]

Thanks for this, I seen the post on reddit but seeing it in the video helped a good bit. I bought a Naga Epic Chroma under a year ago, because I didn't buy it at a Razer approved store they wouldn't RMA it or repair it themselves so I had to resort to this and it seems to have worked perfectly.

[@maddog46036]

Using air did not work for me but this fix did. I actually ended up giving the scroll unit an alcohol bath because the contacts inside the unit were dirty, my guess is someone spilled a little soda on it.

[@kmchan8582]

fixed my razer orochi jumping wheel problem with this method, thank you.

[@benmaynne]

thanks for the guide, mouse is working much better now!

[@AJelovac]

It also works on the naga epic wireless. Same process just ignore the battery in the middle. Thank you

[@samwrai]

I press the metal, but didn't work well. It makes the wheel become easier to scroll... conclusion, don't even roll on the page, game, whatever. =/ Edit: So I take away the metal piece. Both and looking the little green stuff i pull the cooper spike. I don't ripped from the place, just to let it more "tall" and them assembled all over again, used super glue just like in the video and it is working! I dunno for how long, but it is. The only difference is I can't feel the friction when I roll the wheel. It's totally smooth now, but working. Very thankful for the video, it helped me a lot. Ps: Even screwed things in the first... second... well in some tries, I didn't dislike the video. Best regards!

[@variantdot]

use a straw to blow into the whole where the wheel is, it fixed the issue for me and a lot of people. :D

[@samwrai]

I managed to fixed on the next day. Was hard but I did it. And now is like are no resistance when I "roll" the wheel, but works perfectly. Ty guys.

[@variantdot]

Great :D

[@bstar777777]

Thanks so much for putting together this guide and giving credit to the original guy. This fixed the issue for me. For the past month I've tried cleaning out the mouse with compressed air, but it did nothing to solve the problem. I have the Wireless Chroma Epic Naga blah blah mouse and the instructions worked fine, there's only a few slight differences that don't affect this process. I have a MS mouse that's 10 years old that still has a perfectly functioning scroll wheel... how did Razer get this so wrong?

[@parabelluminvicta8380]

Capitalism, they use low quality components to make ppl buy everytime new product, its shit sadly I miss the old times with good quality product. Triton is the same they sell it overpriced but with low quality components. fucking capitalism.

[@vikefise]

You are a saviour my guy. This vid is amazing. Thank you very much

[@VAKZ23]

I just freakin fixed my shelved Naga 2016, and man.. this video was helpful, thanks

[@jessejamesthegreat2926]

thank you very much. my Naga was on the fritz and this fixed my issue. my Naga is over 2 years old too lol.

[@kristijonasgrigorovicius4923]

you also need to remove that green circular peace and clean contacts (be extremely carefull), mine was covered with burnt plastic, after i cleaned them now it works, it was abit trouble to assemble back that encoder but it works now, other option is replacing encoder all together. Its a shame how such expensive mouse uses such cheap encoder, instead of optical wheel encoder that mouses back in 90's had, those still work on my ball mechanical mouses after 20 years of usage.

[@ReizoReizo]

Thank you for this. It worked! I had to wait 2 month for the spare changes but it totally worked. THANKS!!!

[@petersvancarek]

When this happened to me I used a KONTOX spray on the indexer- a spray for cleaning of electrical contacts. The jumping stopped immediately.

[@NoctanNights]

Great video, but unfortunately my issue was that the little aluminum D piece was actually somehow quite damaged, so I'll need a new mouse altogether. That being said this video did help me find the issue. The metal really should be something other than aluminum for that piece though, as having such an essential piece be so flimsy seems strange to me.

[@xtraSquadie]

you can buy the sensor seperately from ebay

[@thebandpsycho5137]

the white strip for the number pad came out... not the part that plugs in, the blue piece on the end of it

[@peewee693d]

It's a shame that people in razer company are not adressing into this, and changing all the broken units with this problem ..

[@swissgamedev7065]

Excellent! Worked like a charm! Thanks for that!

[@Itexo]

I did exactly as you showed in the video and I fixed that issue, thank you!

[@vahloksekun646]

You just saved me from buying a new mouse! Thank you so much! :)

[@lpacino27]

This works really good, I did it twice to my naga. but could not do it a three-time had to buy the Naga mouse encoder (the piece in the video that is fixed) to replace the old encoder.

[@TrippiNope]

dude I actually fixed my naga thank you soooooooooooooo much for your help you are incredible!

[@robertink6867]

So simple and fast , thank you so much.

[@ennie2175]

spilled beer on my mousepad. naga got wet. literally nothing worked until i accidentally dropped the mouse on the floor. 5/5 works perfectly now.