THINGS YOU SHOULD KNOW AND LEARN when starting in IT Support

[@xxdohkooxx]

Hello, can you make a video of the most common tickets you get and their solutions? Do you have a Discord server people can join?

[@EastCharmer]

hello there!! ok sure I can make a video of that. I am planning to make a discord server soon I think that's a great idea. Thank you so much and I'll keep you posted when I make a discord server

[@zhen86]

Most common will be reset password

[@EastCharmer]

@@zhen86 That's is true!!!

[@rubytech6819]

I want to work to IT job industry.But I don’t know how to start .

[@reigningstars4589]

​@rubytech6819 Take an IBM or Google IT support course for a cert

[@nunez2717]

"Such good videos! Keep up the good work! I'm a little late to this one, but I think one of the biggest things lacking in those seeking to get into IT is soft skills. I've been doing this for a long time, and I can't tell you how many times people have come up to me, telling me how refreshing it is to have me provide IT services. They say the last IT people were rude, too quiet, or never responded at all. At the end of the day, the people I provide IT support for-they are the customers! Treat them with professional courtesy and enable them to solve some of their own problems by teaching them how to fix some of their issues. You don't have to go crazy with it, but show them that you care. And with those who give you attitude, understand that they may be having a bad day. Keep your cool. Sympathize with them and reassure them that you will do everything you can to get them working. All of this is to say: know how to talk to people and don't belittle them. They will appreciate you so much more, and you will have a long-lasting, satisfying career."

[@JJFlores197]

Well said! Soft skills are definitely important especially in customer-facing roles. Its something I learned rather quickly in my first IT job 6 years ago. You can be the best technician in the world, but it doesn't mean anything if you can't effectively communicate with the people you are supporting.

[@EastCharmer]

Thank you! Yes this was uploaded like 4-5 years ago and I made an updated one recently. I agree with you a 100%. IT isn't just about technical stuff. It's providing a service. And yes you're right! Treat them well and they will gladly comply and cooperate. I also made a video about soft skills in IT and maybe I can make another one about how to deal with people

[@BIGPEPON-ys5zl]

as an IT support you should also know basic troubleshooting of outlook, install software and hardware and crimping straight through cable and crossover

[@EastCharmer]

Yes great addition, but the crimping can vary because most companies just buy cat cables now.

[@rmo9808]

Try to figure out the industry you're applying for an IT job in. A law office has different needs than a manufacturing plant.

[@EastCharmer]

yeah that's true. but when you're starting out with little to no experience, you really can't be picky yet and would go for anything that will give you experience. especially now that it's very competitive even for entry level. Also, almost everything I said in the video are basic systems and concepts that are universal to whatever industry you'll be working with like every company has an OS , internet etc

[@batman6540]

This was very basic and if you dont know about all of this when you wake up at 3am you better search for something else than IT

[@davidcenteno6225]

Great. I really need to watch this video, this is the one I've been looking for this whole time.

[@EastCharmer]

Glad you liked the video!!

[@sharonvaleska4004]

Thank you very much for your contribution! It helps me a lot to expand my vocabulary

[@EastCharmer]

you're very welcome!! I'm so glad the video helped!

[@denk29]

Thanks for reminding me about the Active directory, the company I'm interning with uses it.😅😊

[@EastCharmer]

You're very welcome! Oh nice! It's really commonly used if the company is managing majority of Windows machines

[@amirhosseinizand8751]

I didn't expect such a great vidoe. Thank you. 🙏🌹

[@EastCharmer]

oh thanks!! I'm glad you liked it!

[@Justchillon]

Wow, that's impressive, most of the things I need.❤️🙏

[@EastCharmer]

Thank you very much!!

[@mirahsan2]

add one: communication. knowing how to both deal with people, handle them, and most importantly being patient with both your managers, co workers, and end users/customers is very critical. cause THEY WON'T BE PATIENT WITH YOU! 🤣

[@EastCharmer]

That is true!! Maybe I can make a video on the soft skills needed too. And yes communication is a huge thing and working in IT isn't just about working on computers anymore. And you do need patience lol and learn how to communicate even if users are rude to you lol

[@ZinekaKallaya]

Thank you for this helpful tutorial!

[@EastCharmer]

You're very welcome!! Glad you liked it!

[@gragvar]

Thank you for the video! I have an interview coming up for an I.T. job this is all new to me. So thank you for the video 😊

[@EastCharmer]

Good luck on your interview. the advise I always give to people is it's better to overprepare. Glad this video helped!

[@gragvar]

@EastCharmer Hi! I got the job! It's more in PC set up than actual tech support like you. But I got the job, so thank you! 😊

[@marthguim6162]

Eyyyy! 🔥

[@abilashaabi3265]

hey,congrats on your job,what domain u gor selected into,what courses u did ,and to prepare ,can u say for a beginner @@gragvar

[@flexcode01]

A nice video and thank you for your time for explaining the basic knowledge people who desire the job for IT Support need to know before embracing the field. but i suggest if you could also explain about Troubleshooting, to give different problems IT Support receive and how to they solve those problems and how they find a solution and deal with it.

[@EastCharmer]

You're welcome and thanks as well! Yes I have a playlist of IT tickets and how we solve them. I'll keep uploading tickets too on the channel

[@tiktokeu1291]

Please make more like this and also can you show us how we can do PC setup or phone setup please

[@EastCharmer]

Ok cool. That's a good idea for a video

[@rafaelrivera3100]

Hi, I’ve been offered an entry level IT Specialist interview and I would like to know more tips on succeeding in this position.

[@EastCharmer]

Nice!!! One tip is just really have strong troubleshooting skills coz we fix and resolve things most of the time. And when you get stuck in something, google really becomes your bestfriend. And when troubleshooting, ask for open ended questions that would help narrow down the issue. And keep on learning new skills and research

[@ritasanter]

You are amazing. Thanks a lot!

[@EastCharmer]

Thanks for the kind words! You're very welcome!

[@dj_paultuk7052]

Having recently put out an RFP for a new MSP / Service desk. Its just shocking that many IT support people do not have a clue about ITIL.

[@RuchirByroo]

Thank you ❤ keep up the Good Work

[@EastCharmer]

Thank you! Will do!

[@Rahuloficeal]

Thank you ☺ osum video. 👍

[@EastCharmer]

You're very welcome!!

[@emmanuelassam6549]

Hi, thank you for this information.

[@EastCharmer]

Hello! You're very welcome!

[@jessemorris8691]

You need to make the black screen bigger to be able to see what is written.

[@EastCharmer]

Ok noted

[@farhadniaz732]

Hello. Thank you so much for this informative video! 👍

[@EastCharmer]

My pleasure! I'm glad this video is helpful. I also made a new video focusing on Networking

[@MrElprototipo2012]

Thanks for sharing

[@LuisDiaz-bv2xu]

Great general explication and very helpful. Thanks for that.

[@EastCharmer]

You're very welcome! Glad it was helpful!

[@maranathashalom9402]

Thanks for the video! Was very helpful! Ur also pretty! Have a nice week!

[@EastCharmer]

You're very welcome!! I'm glad the video was helpful! I made another video on Things you should know and learn but focusing on Networking. Thank you for the kind comments!!

[@ciscero301]

Super informative

[@mariaglenda5918]

You are amazing 😊

[@EastCharmer]

Thank you so much!! ☺️

[@malikahmcnair7401]

Hello , love your content. I would like to make a blog / website showcasing the knowledge I have in IT support/specialist. What are some projects I can do to put on my blog /website ?

[@EastCharmer]

Hello! Thank you so much! Here are some project ideas you can do: Windows Server Project - Install Roles: DHCP, Active Directory, WSUS - Organizational Unit (OU) Structure - Group Policy Objects (GPOs) - Deploy a Certificate Authority (CA)

[@rayanshaikh2265]

Thank you soo much ma’am it was soo helpful for me as I am having interview in coming days

[@EastCharmer]

you're very welcome! I'm so glad the video is helpful! Goodluck on your interview. I always say that it's better to overprepare than underprepare. Make sure to practice your answers

[@ukaszszatewicz8384]

You're amazing and beautiful ❤❤

[@EastCharmer]

Thank you so much!!

[@adelekedaniel5349]

How can a beginner in IT support role excel with M365 or Azure fundamentals please????

[@RhalpCagara]

It's amazing

[@EastCharmer]

Thank you!

[@RhalpCagara]

Nice thank you

[@EastCharmer]

Thank you too!

[@hmar8719]

Hi East charmer how are you! How would you get into the I.T tech suppport role if you had no experience but lots of knowlegde ?

[@EastCharmer]

Hello there! That's a really great question! If you have the knowledge and skills, the best way is to build a portfolio of your projects that you can show on your resume like Building a Server with admin tools for example. that way you can put that on your resume with the keywords that employers are looking for like "Server", "Active Directory" etc

[@ssrinfotech]

Nice informative video.👍 But Everything Apart You look so pretty 😍

[@EastCharmer]

Wow, thank you!

[@tjacted1]

Beautiful

[@Rin-le5ud]

What about onboarding/ offboarding users? What is that process like

[@EastCharmer]

Onboarding/offboarding is totally depending on the company process. There's no one way to do the process. Some companies have a script that will just onboard/offboard a user and some would do it manually in AD. I've worked in 3 companies as IT and they all have different process. The main thing that we do tho is to add memberships on AD and make sure the user is on the correct OU and for offboarding is disabling the AD account

[@youngskeamz7270]

How do you troubleshoot as 1st line support as I am IT technician? How do I deal with the issues?

[@EastCharmer]

Gather the necessary info and assess if you can resolve the issue on your level or you have to escalate it

[@glen4326]

Is IT good if you don't like talking on the phone or are impatient?

[@EastCharmer]

If you are going for entry level IT, there's most likely customer service involved. But there's other fields in IT/Tech that dealing with less people like datacenter, IT projects(warehouse)

[@JJFlores197]

Pretty much what EastCharmer said. Entry-level service IT jobs require more end-user interaction, be it over the phone, email/chat, or in-person. So if you're not a patient person, you will have a very bad time in jobs like this. You have to keep in mind you're providing people with a service, so you have to have good customer service skills and be patient with less tech-savvy people. You don't need to be best friends with everyone you work with/support, but you will need to provide good customer service.

[@vyshurocks]

Can u pls share the issues that usually getting in ticketing tool...

[@EastCharmer]

Sure! There's a few videos in the channel discussing common issues we have at work.

[@vyshurocks]

@@EastCharmer sure I will check it...

[@JJFlores197]

In my experience, a lot of it is: printer problems (out of paper/ink), password resets, devices not plugged into power, and general unfamiliarity with technology.

[@EastCharmer]

@Javier Flores yeah that's true. You also have to think of the industry you're working on because it will tell you what kind of users you'll be supporting. If it's non tech industry, you'll most likely be dealing with not so challenging issues but if you work in a tech company, you'll be supporting mostly techie people like software developers and engineers and they have more complex issues like git, linux, scripts, networking etc. And in my experience it was harder to support them because they can fix the more common issues and they come to IT for their more advanced problems. So you have to keep in mind the kind of users and industry you'll be working for as well.

[@vyshurocks]

Got it thank you guys..

[@sbotros]

Thank you

[@EastCharmer]

You're very welcome!!

[@toolzshed]

Hi what certifications do you recommend to obtain when starting out in IT?

[@EastCharmer]

Hello!! If you don't have any background in IT, I would recommend CompTIA A+ because it covers all the fundamental knowledge you need to get started like hardware, software, operating systems, networking, cloud computing and cyber security basics.

[@Carlos-Deportes]

@@EastCharmer I have A+ already. What next? Thank you!!!

[@rosepink2773]

As a mom staying at home ; what’s your advice to me to work only from home remotely in IT and what type of courses in IT will be good for me ? Is help desk analyst same as IT support ?? Which one related to assemble computers devices and fix them with tools ?? Because I don’t like to fix or assemble computers devices …any advices please 🙏🏻🙏🏻

[@EastCharmer]

Hi there! hhmmm IT is a really broad field and if you wanna get started, it's really good to learn the fundamentals. But that depends on the background you have. CompTIA A+ is where everyone usually starts to learn the fundamentals. If you wanna work remotely in IT , I think you should look for call center tech support type of jobs or like admin jobs (server/database). I think those jobs have the opportunity for remote work. Hhhmm Help Desk Analyst and IT Support roles really varies for a company so that really depends. But if you're looking for jobs, just check the description and see if there's hardware troubleshooting / PC troubleshooting involved.

[@rosepink2773]

@@EastCharmer Thank you 🙏🏻

[@lovelyrosemarcos8220]

just enrolled on IT support certificate and this is so helful because i dont have any idea at all. just question do companies you applied give you training if ever for a entry level?

[@JJFlores197]

Every company will be different. I believe most decent companies will at least give you some general training on the specific software and procedures used in that organization. Even better organizations will give you full training. Though I still believe the more you know, the better. You don't need to be an expert in every single software that exists, but its good to be familiar with typical office software like MS Office and Google Docs and Adobe Acrobat, etc.

[@EastCharmer]

Goodluck on your IT studies! Most of the companies will train you of course and have a senior member show you the workflow and you'll have to shadow them. Of course they do this because they want you to do things according to company policy as well. But you should also have the fundamental knowledge as well.

[@commandxs2]

I don't really want to learn windows command since I'm Linux user, never touch windows unless it's very nessesary so I'm noob on Windows can i continue IT support with Only Linux knowledge ?

[@EastCharmer]

Oh I see. Well the thing is IT support from the title itself means you support the users and majority of the users are using Windows systems and sometimes Mac. So maybe Linux admin would be a better role for you

[@robzul7846]

Great video. Do you currently work in tech support now?

[@EastCharmer]

Thanks so much!! Yes I work as all around IT at the moment

[@robzul7846]

@@EastCharmer That is what I am trying to do right now. I already have my A+ and i just passed my Security + exam. Now I am looking for a way to get some experience.

[@robzul7846]

@@EastCharmer Just curious are you based stateside or Philippines?

[@EastCharmer]

@@robzul7846 States

[@D-Ratz]

Thanks

[@adelekedaniel5349]

Your videos helps a lot

[@EastCharmer]

I'm glad they're helpful!

[@malkeetnanwa23]

Thanks for sharing your knowledge. Mam you work in which company?

[@lame_dude]

As a student i need to learn this😊

[@EastCharmer]

Yes I agree!! You should have strong fundamentals

[@yohankim6843]

CS:GO is good game lol. By the way, thank you for the video. it'l be helpful my second IT support role interview

[@EastCharmer]

Actually tbh I really don't paly FPS lol I just tried to play that but I suck at it and have potato aim lol. You're very welcome!! I'm glad that the videos are helpful

[@philipmatthew5209]

Can you tell me the top career path of IT networking

[@EastCharmer]

I guess it would be Network Architect

[@rajeshkumar-ny2ph]

Hi mam thank so much i need the run command use in all shortcut mam pls explan mam

[@sabelomdluli8655]

thank you so much

[@EastCharmer]

You're welcome!

[@stefanibahia1280]

puto bumbong is waving haha. I’ve recently become a fan of your videos and I’m curious about your ethnicity (went to instagram and fb lol) because I think I can guess from your accent. By the way, I’m a new subscriber! :) kaway kaway ♥ love lots

[@EastCharmer]

Hello kamusta?! Yes I'm pinay! Thank you for the sub!! I'm glad you like the content!

[@aaron6841]

Mac , Linux , and android are very similar

[@EastCharmer]

Yes coz they're all based on UNIX

[@aaron6841]

@@EastCharmer technically they aren't based on Unix , Linux is a exact clone of UNIX.

[@eio1971]

This is good information. Thank You

[@EastCharmer]

Thank you! I'm glad it was helpful

[@sandrogognadze1080]

i love you

[@EastCharmer]

You're welcome!

[@olegfreedman3091]

Hi there and thank you for your video. I’m trying to start a career with IT support like you, but I don’t have any acknowledge or any background. Can you suggest me please what certificate can help me? Is it a Google, IT or comptia A+ anything that can help me to start as enter level IT support please ?

[@EastCharmer]

Hello there! CompTIA+ is the most fundamental certificate you can get because it covers software, hardware, security and more

[@olegfreedman3091]

@@EastCharmer do you know if I need to make any small projects once I don’t this certification and also, what are the best place I can study for that comptia A+

[@olegfreedman3091]

@@EastCharmer and do you think I can work remote job like if I love other country but the time soon it’s the same like in the USA ? And do you have any other tips for me? Thank you so much for your time. I really appreciate it. Salamat P.O.

[@EastCharmer]

​@@olegfreedman3091 www.professormesser.com/free-a-plus-training/a-plus-videos/professor-messers-free-comptia-a-certification-training-course/

[@victorsunday8215]

I don't know anything about IT support pls can u guide me through

[@teokey6038]

Love this video. Thank you so much. What applications do you recommend for IT support? I want to start my own business with minimum expenses. I was recommended AeroAdmin as a very secure option. Is it a good idea?

[@gersoncr2124]

I did't expec good video, but it's help full a lot..

[@EastCharmer]

Glad it helped!

[@christianvillanueva723]

Pwede po ba maging IT support kahit fresh graduate (no experience). Graduating na po kasi ako and nakakapressure kasi I'm not good at programming and I'm trying to figure out na baka makapasok parin ako sa IT industry kahit sa ibang field being a IT support. Thank you po mam

[@EastCharmer]

oh yes pwede. maraming nasa IT field na iba ang natapos na course o galing sa ibang background and they just worked on getting certified and gaining experience. There's a lot of areas in IT that doesn't require programming that you can explore like networking, cyber security, project management, systems administration. As long as you have solid troubleshooting skills, I think you can get into the IT industry.

[@generalmalice7941]

that is one cute phillipina

[@timothyjohnlovino323]

Hello, IT support are the same with IT/Tech Specialist?? I passed & recieve an offer. So, I just need more idea, Since I am career shifter, by the way😅 Thanks

[@EastCharmer]

Hello, IT support usually is a role that supports end users directly and focuses more on troubleshooting user issues. With IT specialist, it's more broad as the role also deals with managing systems and the corporate network, implementing projects and not just helping users with issues. Tech support is entry level and IT specialist is more advanced

[@ocean7018]

pwede ba po bang mag apply ng it support kahit under grad as IT?. thank you

[@EastCharmer]

Yes pwede naman. it helps if you are certified too even if you're not a graduate

[@marcussehlin4729]

Why bother blurring a local IP adress in cmdprompt? 6:58

[@adilsaleem960]

Thank u baby and one thing more u r soooo beautiful and your voice is sooooo nice❤

[@broken-gammer]

This Girl is a Gammer !😲

[@EastCharmer]

YES!!

[@DENNISJRBERGADO]

are you pinay?

[@EastCharmer]

Yes po

[@DENNISJRBERGADO]

@@EastCharmer sabi na nga ba halata ih HAHAHAHA followers nyo rin ako sa tiktok 🥰

[@EastCharmer]

@@DENNISJRBERGADO ay halata ba? hehe ay ganun, thanks for the follow!!

[@DENNISJRBERGADO]

@@EastCharmer Opo ate sa accent mo at sa itsura mo palang alam ko ng pinay ka HAHHAAH anyway i’m 4th year college nag tatake nako thesis gusto ko po sana maging IT support specialist din kagaya mo🥰

[@theyfwastro]

late na po kaso penge naman po tips bilang IT veterans po 😭 1st year palang po kasi ako kaso I'm already failing programming po not sure if I wanna continue still 🥲

[@vladimirshkandin1238]

queeeeeen yees i need thaat

[@EastCharmer]

Yas!!! check out my other video tutorials as well!

[@francishubertovasquez2139]

Thanks ma'am you're very helpful idea and pointers wise to the likes of me who want to be computer proficient and beyond like super modern cities ideas and space focus, thanks Miss East Charmer, you're charming, charmed me :)

[@EastCharmer]

It's my pleasure!! Thanks for the really nice feedback! Appreciate it!

[@realmartin.minkov]

50k views 74k likes

[@LeodanteRustia]

filipino?

[@EastCharmer]

yep

[@georgezulu-gd1we]

❤️

[@OmarsChannel661]

why did you block your IP address twice but not all of them 😂 we can still see it

[@EastCharmer]

Noob move I guess 😆😆

[@t-90atank35]

Kabayan po ba kayo?

[@EastCharmer]

Opo

[@armandogomez2677]

Damn she fine

[@adelekedaniel5349]

Hello am new here

[@EastCharmer]

Hello 👋 Welcome to the channel!

[@GroneyTosyses-lz3gh]

Are restart of your life style

[@GroneyTosyses-lz3gh]

😁👍 Like

[@EastCharmer]

huh?

[@kao_nik1673]

Wtf you're too beautfiul

[@YanGarcia-v6x]

Nice

[@EastCharmer]

Thanks

[@Allinone_2052]

please,Activate your windows ok,after reading my comment.

[@EastCharmer]

this video was from 2 years ago. I'm on Win 11 now

[@tony80ization]

Do you even know anything about IT?

[@EastCharmer]

Probably not. It's not that I've been working in IT for 6 years now 🤷‍♀️ Do you?

[@primorskiq]

only useful thing here is now I know what games you play...Keep trying

[@EastCharmer]

I don't care what you think

[@ciscero301]

Super informative

[@EastCharmer]

Thank you! Glad the video helped!

[@YanGarcia-v6x]

Nice

[@EastCharmer]

Thanks

[@ChristineCaing]

Nice

[@EastCharmer]

Thanks