EBAY CALLED US about our video and account restriction.

[@bobbyd8791]

eBay is well aware of their actions and what they do. When youtubers with a following make videos about these issues, then to uphold this image eBay responds and pretends to care just to look good. But when the everyday seller has the same issue eBay could care less.

[@mrkrotosuk]

I really wish people would see this, "talking to ebay" isnt that, its talking to the ebay staff employed to calm you down etc... Ebay only cares about ebay, I am amazed people would even trust their businees in the hands of ebay. Ebay will do whatever it wants to protect itself and keep punters thinking all is fine

[@bossgaming498]

100% true, people with a platform that have an audience will get back to you but us people we are nobody, ebay couldn't care less, I got banned for selling items which are mainly electronics, without a reason I got banned, but nick says here eBay will listen, no they won't, they ban you, you can't appeal the banned account, its ridiculous and not fair on sellers.

[@andrewjackson246]

It's also quite possible that the "glitches" start on the account when they spot the criticisms & the awkward questions posed on YT etc. They're a vindictive lot...that seem to get away with stalking.

[@Ruhma.]

@@andrewjackson246 Remember when eBay bigwigs sent pig fetuses to a random blogger just for a bit of criticism? Pepperidge Farm remembers.

[@andrewjackson246]

@@Ruhma. Exactly...it's just that they're a little more subtle in their approach with most others. US big tech has much in common with the CCP...

[@chelsal]

I hate the fact that you are deemed guilty until you can prove your innocence - very difficult if they don't make it clear what the issue is . Trust works both ways , eBay need to learn this.

[@Tuber-no.1]

ebay is now a shadow of its former self, the selling seems to be micromanaged and a "we know best" approach

[@AM-xo7lr]

Yes, and micromanaged by bots set to flag certain patterns and unable to reason about the bigger picture.

[@itsmcolagain]

They will do absolutely nothing and to be honest it sounds like you have had a massive pacifier jammed into your mouths by them. It's good that you are in a position to at least get an eBay employee to take notice of you but there are literally thousands out there who aren't in your position who are feeling unnerved, unheard, unloved and insignificant. The contempt eBay evidently has towards its sellers is absolutely shocking considering the amount of fees we pay each month but unfortunately this is now the norm. Well done for trying to help but ultimately it's futile.

[@retrobootdisc]

Have you stopped making videos?

[@itsmcolagain]

@@retrobootdisc Took a break, will be back next month :)

[@tobyrodock7200]

So true northern I just received my account back no reason given how to supply the information like they said but now I have a restriction on my account I have a basic store and I only get 500 listings because they want to monitor to make sure I’m a good seller and to make sure that everything is up to Ebay standards go figure right

[@user-sg6xv2kb8s]

Agree 100%. Easiest way is to pull all listings - instant de-stress. Plenty of other options.

[@blingviera7925]

amen 1000x

[@andrewsmall6568]

The problem is never the middle level staff in Ireland or the USA - its that these decisions are outsourced to remote low cost locations in India / Philippines who demonstrate zero common sense and just blindly follow a script without any knowledge of local norms and generally get it wrong. Bring these decisions back to the geography to which the seller is located.

[@TopOfThePopsRedubbed]

"...these decisions are outsourced to remote low cost locations in India / Philippines..." Given that we're specifically speaking about eBay here, what proof do you have for that assertion? I'm genuinely interested to know.

[@davidflannery6980]

spot on, you get to speak to someone but you may as well not do. You end up feeling bad venting to this person on the other side of the planet who has nothing to do with your issue, no power to change it, and will just be profusely polite to you as they're (I mean this in a completely unpatronizing way) desperate to keep their job.

[@sharkyxxx4057]

@@TopOfThePopsRedubbed its easy do 20 x call back requests or do 1000 call back requests or phone direct... you will get through to ireland probably 0.001 percent of the time.. every other call will be india...and fwiw you will need either valium or a doobie after your first call by the time you get to your tenth call you will need samaritans

[@maryluwhittle6366]

@@TopOfThePopsRedubbed Have you called E-bay before? If you had, you'd know. Some do a great job, some not so much.

[@aarona3606]

Ebay has lost control of its own platform by the looks of it. It has grown to fast for them to manage. It's time a decent competitor came to the market!!

[@mick0905]

Does anyone remember Yahoo Auctions which closed in 2007?

[@LittleKitty22]

I've pulled all my listings off ebay now. Had no end scammer buyers trying to pull a fast one by falsely claiming items were not as described, hoping I would just refund them and not ask for the item to be returned. And when they do eventually return it, they have worn the clothing! No help from ebay, I gotta refund them, pay for the return postage, pay the paypal fees - no point challenging these fake returns, and each one destroys my reputation! And ebay always sides with the buyers! I'm done with selling on ebay!

[@minikorsi]

You summed up perfectly why I closed my ebay account this march after 15 years. They are awful.

[@thecoleface]

Selling clothing on eBay sounds like a nightmare!

[@tube1062]

If you think eBay is bad, Amazon is much worse when it comes to siding with the buyers...

[@LittleKitty22]

@@tube1062 It can't possibly come any worse than ebay but Amazon have a bad reputation anyway, best avoid them.

[@user-sg6xv2kb8s]

Just pulling the listings instantly reduces stress levels and allows your mind to think of other options that are healthier for you long term. Just try it and see - a breath of fresh air.

[@Noah-eg4yb]

I completely empathize with this. I was a new seller and was permanently banned with no appeal. Upon calling them they said you can't do anything and this is final, however, when I specifically asked to speak to the Trust and Safety Team, then they just verified my identity and appealed the ban. This is alarming because if I wouldn't have known to speak to that specific department, my account would be done.

[@MrTosha43]

Love the fact there is a amazon box behind them 🤣🤣🤣🤣🤣

[@NunYa953]

There's a big difference between "hearing" what someone has to say and "listening" to what someone has to say eBay.

[@Andy78L]

Yes and not trying the classic #ebay tactic of ‘empathising with your situation’ and doing nothing.

[@richardharries5825]

You just hit the boil nail. Right on the head. With the sledge hammer.

[@kurehaashiya30]

Thank you for being our voice! It is important to express our concerns, if any real change is to come.

[@TheTony111111]

Do you think they would have contacted you if you weren't a KZbinr?

[@richardharries5825]

eBay wouldn’t of given two fucks. This would have gone down the plug hole a long time ago.

[@leanatale7251]

Great work nic and Andrea, but sounds like more crp from ebay

[@SkywatcherSandra]

I personally would be tired of the canned responses and vague words spoken so often from Ebay. I am a new friend of your channel today and appreciate your videos. So many other places to sell, don't stay in a place where you can be abused, and/or controlled by anyone. HUGS and GOD bless you all 🤗.

[@bostonbikebits6539]

As far as ebay are concerned sellers have about as much significance as the dot above the i in the word sh*t.

[@JimAckroyd]

That's a great analogy!

[@funkyuk1]

I’ve asked why I was suspended and what can I do to avoid suspension again. They couldn’t tell me apart from vague references to the T&Cs. I so I got suspended for the same thing again. I don’t know how many more suspensions my account will handle before being permanently banned. Surprise surprise eBay won’t tell me that either. This is a transparency issue. eBay are not and will not be transparent. Vagueness and marketing buzzword speak is everything. I’m trying to do the right thing and eBay wouldn’t help. Their computer says no system is appalling. There is no forum for common sense arbitration. This will happen again and again. I’m scared to list. I don’t believe eBay are listening. eBay are messing with peoples mental health here. Be better than this eBay.

[@viviennehateley1843]

I Don't think they care about the terrible effect their stupid actions have on peoples Mental Health or they would do something about it..

[@sebxiou-lifestyle4465]

Hi. Good luck. There are other market-places you may wish to try. It sounds like a cross between "Catch-22" and "1984" selling for eBay.

[@chriselliott726]

It's not how eBay treats sellers who have a KZbin channel with tons of subscribers that matters. It's how it treats its sellers who DON'T have a KZbin channel.

[@ozpickers-aussieopshoppere1965]

If they can’t give you specifics for mistakes then how can you be assured they won’t restrict again and again with no explanation

[@SweetThing]

You can't. And now that they have cut the ties with Paypal, it's even worse; every month with more "new" rules.

[@ItaliaAutos]

After selling on ebay for 15 years I gave it up in late 2020 due to lack of confidence in the support ebay give to there buyers. People sending different items back to me than I'd send out, opening cases and having faith ebay would sort it in by favour but no, 100% of the 4-5 times it happened in 2020 customer was refunded and I was left £1000 out of pocket. I've now ditched ebay and have transformed my business so I don't need them. For years I worried about how I could survive without ebay but I did it. I'm out of being under there control. Good luck to you guys I know every part of your frustration. Being a member of a Facebook group showing all the scams on ebay its pretty obvious they don't care then just want damage limitation.

[@stefan8303]

The thing is there's always going to be a lack of communication if they rely so heavily on their algorithms which seems unlikely would be looking at notes left by a human. The issue is that such a big thing like suspending an account should be looked into on a case by case basis. And that goes with lots of ebay issues, even most people you speak to there don't understand an issue properly and just follow a box ticking process, it's hard to find someone that uses their own judgment.

[@Only_CoolStuff]

Its great they got in touch but does not explain then why did some people you know of get permanently suspended? Hate to say it but its probably more of a exercise in publicity than them actually using humans to look into algorithm based decisions! Still I hope they read the comments to get a feel for what their paying customers (like us) are thinking!

[@funkyuk1]

Yep.

[@craigyoung4501]

No mention about loss of earnings for that day, that would be the question I would be asking first lol

[@matthewsurridge-smale5728]

They don’t care that’s why they say it’s not there problem basically

[@annmorris360]

Thank you, Nic and Andrea, for the update on this. I sense that, whilst you might be partially reassured by your conversation with Ebay, your faith in Ebay as an organisation remains shaken - entirely understandably. We live in a tricky world and processes and procedures are undoubtedly needed to keep ALL Ebay users (and the wider population) safe from 'scammers' (and worse), but your experience has proved that Ebay has a long way to go to get the balance right. I do truly hope that the lady you spoke to is able to use your dreadful experience as a tool to get things changed at Ebay. Thanks again guys - I hope you feel a bit better about recent events now, but I am sure it will take a while and some actual action on Ebay's part to restore your faith in Ebay to its pre-restriction levels. Have a good weekend guys!

[@mrpaul5726]

Platitudes, but please don't expect any real changes for the better and take it all with a pinch of salt.

[@mattyh4554]

Why does it take a billion dollar business, 25 years to figure out sending a simple email to ask to complete a security check.

[@stumandry5703]

I think Ebay is struggling to let the left hand know what the right hand is doing these days. Iffy software and its reliance on AI bots and poorly trained / informed CS staff just makes things worse, so it's understandable how situations like yours come about. Doesn't help us sellers though. I think it will take something like FB Marketplace taking a big chunk of their market share before they do anything really positive to their platform. We'll see......

[@javeedpate]

Brilliant work guys. It is people like ourselves who get penalised for doing the right thing. I recently had an item removed and when I rang eBay to explain I had the correct licensing it fell on deaf ears. Love your videos and thank you for sharing the concerns of many and feeding it back.

[@paulhart8814]

So it is clear to me that if ebay could not tell you why they restricted your account is because they themselves have no idea!!

[@sidneyh11]

I agree that's what it sounded like too xx

[@andrewjackson246]

I think that they know very well WHY...but if they admitted it, the similarity with the CCP would be so obvious.

[@tube1062]

Most of the suspensions and flagged (dropshipper) accounts are done by their algorithms without any human interventions whatsoever. Until you call them, their reps have no idea what happened to you, and most of these reps have no power to overturn any of it. However, in some instances it helps to ask for a supervisor or to be transferred to another department.

[@hustysemporium6359]

I've had the same conversations with them lately, i got a bit more out of them past few days they are working on it i think, it's just how long it will take, it's to do with new wannabe eBay sellers coming onto the site and they have tightened up like a ducks behind putting it politely, oh and can i say at this point you guys are my favourite KZbinrs :) they have one half of eBay that make promises they cant keep and the other half that have to try and keep those promises

[@johnnyfortycoats2219]

Things like this make me look at eBay as a stepping-stone for making money in the short term, not a place to set up shop for good. They lack respect for sellers. If you're on managed payments, why didn't they put a temporary hold on payouts instead of stopping ability to list? It seems like their concern was that you completed a sale off eBay. They would rather trample honest businesses than let one commission fee get away from them.

[@2000globetrotter]

I think I told you about my problem over my lack of VAT registration. I would add that Ebay agreed that I hadn't done anything wrong, but then sent me a (probably automated) email telling me not to do it again!

[@malcolmhardwick4258]

AI for ya !

[@sharkyxxx4057]

probably alexia? alexa? the AI bot who types replies like a human..her sister siri makes more sense

[@SteveFrenchWoodNStuff]

Stories like this are terrifying. I'm glad you got it resolved.

[@edwardjones6561]

Hello to you both We all should take a page out of Rosa parks book and boycott ebay.You are there Stars who make them look good.Its about time the little ebayers where treated right.

[@Charlie_Crown]

Everything will be fine, till the next time, unfortunately

[@salesoftheunexpected]

Good to get some background on all this - it's a shame it's not more transparent

[@RickyResells]

Agreed

[@zepstoys9851]

Thanks for the update guys. Ridiculous situation and i agree - we do feel very vulnerable. This is the reason i have an extra part time job as well as ebay/amazon. I just don't trust them at all. You can do everything right and still get in bother.

[@ianstoys13mgs]

Sadly i've heard this all before from Ebay and this was years ago. There was a major problem, were surprised and sorry to hear from you but we've taken your concerns onboard and will pass them along, but you know deep down nothing will change and it didn't until I was let down again with the old " guilty until you prove your innocence" issue. I have used Ebay since 2004 but no longer sell in any quantity as its just not worth the hassle. How long now before there's a follow up vid with similar issues !!

[@antiqueexcavator9403]

This is my biggest fear as an eBay seller. I have a employees whose families depend on the paycheck they earn and a warehouse that I rent along with tens of thousands of dollars tied up in inventory; a suspension would quickly sink my business as almost 100% of what I sell is on eBay. Warnings and corrective advice would be so greatly appreciated rather than losing sleep that someone might make a mistake that could cost us the business. We are very careful and would never intentionally break rules. We do understand. Also, sellers that have hundreds or in my case thousands of listings have all their items shut down while a small seller might have only a few. Theses full suspension punishments are draconian to larger sellers with years of experience and honest selling. Thank you for bringing this to their attention.

[@GEM.Official]

Thanks for the update. Glad eBay got back to you. The surprise at the goings on with sellers surely indicates the incredible gap in communication and that eBay is not in touch with their sellers in any meaningful way.

[@ROCKINGUMBOMAN]

It's because you put a game on for 10,000 , it flags up as potential money laundering , that's why you sometimes see a vhs tape that you know is worth 5 pounds at the very most listed on a buy it now for 950 pounds , it flags up and ebay think theres something dodgy going on without consulting you , your video was great and I'm glad that ebay have took notice

[@funkyuk1]

This is very possible. But the issue is eBay will not tell you. The vagueness is astonishing.

[@marchfirst9650]

@@funkyuk1 They are not allowed to tell anyone. If they do the company and the individual who let's it slip can be fined.

[@lafemmeanglaise]

@ROCKINGUMBOMAN they didn’t put a game on for 10,000, they put a game up for auction and, through no fault of their own, got some dodgy bidders. They contacted eBay and told them what was going on as soon as they saw what was happening. Nic & Andrea could have done no more and in view of the fact that eBay were well advised of the situation, there’s no way it should have affected their account’s standing.

[@marchfirst9650]

@@lafemmeanglaise after they took the auction down they put it up for sale with a 10000 bin price with offers accepted.

[@YorkshirePud-rpg]

Not sure about money laundering because with Ebay you pay with a bank account. If the money is in the bank it doesn't need laundering. Unless I'm missing somthing?

[@sickasadog6174]

Ebays response to price gouging is to restrict any new sellers to that product, of course this can only lead to a lack of competition and price gouging .

[@lisawhitwell2261]

I’m sorry to hear you guys are experiencing a hard time with eBay. I’m not happy with the recent changes eBay have introduced. My sales and eBay traffic have dropped significantly since the start of March and I’m not doing anything differently to how I was listing before. It’s frustrating.

[@AM-xo7lr]

Me too - sales fell off a cliff this month.

[@mjb9176]

Interesting video. Their flagging is similar to credit card security decline activities. I used to work for a US Gov agency that responds to emergencies. We would contact the credit card vendors ahead of our departure with arrival/departure dates, cities we expected to buy in, raised our limits (very) high and requested that notes be put on our accounts to avoid declines. Sure enough, we would have an $18k purchase lined up, tieing up the store manager's time, and our card would be declined. We would have to go through the whole thing again; they told us these were random protection actions. Now I see that it's AI and not a fraud prevention department that can read comments. You're probably right; no comments are ever entered. It would be fun to ask them to read the comments back to you and see if they can.

[@AshleySmith-su5mv]

Got a random survey yesterday asking all sorts about what I thought about eBay and if I felt valued as a seller and stuff maybe you’ve had an impact haha

[@micka5617]

You are correct regarding the headlight return procedure video feedback. They haven't changed anything. The system is wide open to abuse.

[@TheAuctionProfessor]

Been on eBay for 25 years... Bottom line don't ever put all your eggs in one basket. Don't rely on eBay or any one site. we use 12 different sites due to the lack of any faith in eBay's CEO and management in general.

[@retrobootdisc]

i am skeptical when people on facebook say they have permanently lost their ebay account with no notice and have no idea why. As ebay said to you guys they only ban people for repeated issues or serious malpractice. definitely agree that when they decide to temp suspend someone the seller should 100% get a quick call or a message from ebay.

[@delta250a]

But does are repeated issues things like Veros? I have had a few including 2 false ones from Nintendo. I wish they would let us know!

[@thecat4101]

But they don't always tell the seller why, as is evident in this case. And the only reason they got a phonecall is because they made a public video, which is what they stated at the start of the video. normal ebayers don't receive an apology phonecall. They just get restricted and have to deal with scripted bots on the online chat with no opportunity to appeal.

[@retrobootdisc]

@@thecat4101 yeah as I said people should be called or messaged by ebay when they are suspended.

[@MartinShort1]

Hi Guys, I've been a buyer and seller on ebay since 2004. It's always been just a hobby for me, but I'm thinking of giving up selling altogether. There's just no fun in it anymore. To say that ebay works in mysterious ways is a massive understatement. Ebay is run by algorithms not people, and the algorithm will always win out. "Computer says no" has never been better demonstrated, and I think I am better off without it.

[@knighthawk6606]

I don't sell on ebay because there are so many scammers. At a point ebay where siding with every buyer from what I was seeing on forums. This was the reason I didn't continue using it as a selling platform. No fun and out of pocket.

[@MartinShort1]

I should have added that ebay tweak the algorithm anytime with a click of a mouse, but sellers can't change their business model, whatever it is to comply with, or react to any changes ebay make because you will never know what changes they have made. You sit there watching dwindling sales spending hours trying to figure it out, but it's an impossible task.

[@mrscarole1]

eBay owe you both sssssoooo much this is not the first time you’ve helped them. X

[@mikew3105]

Ebay won't change, they just don't care.

[@davidsworld5837]

they do care but it not for people and people having a living wage from selling using them they care about MONEY

[@ROBERTSCOIN]

the thing is if you're saying eBay is listening to people about security on eBay they are targeting the wrong people like yourselves and other people but they are not targeting the people who are doing multiple listings or companies in china.

[@andrewjackson246]

Exactly...& all the counterfeit & even dangerous garbage which they refuse to act against. Not to mention all the VAT avoidance...

[@AM-xo7lr]

Hear hear! And the companies that claim to be based in the UK but are really in China, taking advantage of China's minuscule postal costs etc. etc. Have reported so many times but no action is taken.

[@tube1062]

If you initiate communication with eBay, you will get prying eyes on your account. I have several examples of this being the case the last 12 months or so. The first one was last summer during the riots in the US and a bunch of shipments got stuck somewhere in transit. I figured that I had to be proactive, so I called eBay and asked them what to do. They didn't offer much help other than suggesting that I "might" have to refund some the customers. Two hours after this conversation ended they slapped me with a MC011....

[@silktvPDR1]

Well done on the video, eBay wake up without sellers you have nothing!

[@mrfoameruk]

As you say eBay has taken note of it .....And filed it in the waste paper bin.

[@tutsywutsy]

This happened to me I'm not a business seller .I was listing my own goods what I have collected over the last 10 years that I no longer want but ebay insisted I was a business seller anyway I got it sorted.

[@rosemarymatthews-jones6641]

As other people have said ,ebay have only phoned you because of your you tube ,people like myself who dont have you tube are still having accounts blocked etc for no good reason ,but lots of negative accounts are still aloud to trade--ebay needs to listen to sellers more ,if you phone them you usually get someone with broken English and reading from a card

[@ozpickers-aussieopshoppere1965]

Generic answers by eBay is my biggest bugbear - best to be specific and save all this heartache

[@laughingpicker9209]

I have been suspended in the past, even when ebay agreed I did nothing wrong. Also have had items taken down by ebay (higher end medical collectible) for not being allowed to sell it. It had been listed for a year! Really? I support my family this way. ebay could care less. Makes me sad.

[@heene]

I am a customer of Ebay and am appalled that they do this. If people are selling casually then it doesn't matter as much, but to suspend accounts of people who rely on their living is unnacceptable. I will not by be buying from Ebay again if I hear about this happening again. They need to understand that customers like me think it is unnaceptable and there are plenty of other places online to shop.

[@sharkyxxx4057]

then you should stop now my friend.. i would say this is a daily occurrence but in truth this is a second by second occurrence and happens thousands of times each day

[@paulbrindley3414]

Start your own website as you already have subscribers

[@valoruniversity]

or I can start a competitor on E Bay and treat both the seller and buyer with respect and really value them.

[@MrDan060180]

I lost one of my accounts after listing a playstation 5 poster listing was in the right section and clearly stated it was a poster of a3 size at 3.99 my account was shut down and an appeal was rejected. I'd been using this account for quite some time with no problems so them saying that doesn't happen is untrue because it happend to me. It was so stressful and up setting I sold my expensive printer and all the inks as I couldn't face starting up again. I was selling 20 prints a day sometimes more and ebay closed my account over nothing and couldn't see I wasnt trying to rip people of by selling playstation 5s for 3.99. EBay if your reading this how rediculas you are

[@TheLukaCeeChannel]

EBay pulled this on me 8 years ago. Destroyed my business. Talked to a very arrogant and rude rep that told me that Ebay will never allow a seller like me on the platform and I will never be allowed back. I did nothing. It was because I had another account that I started in the early days of Ebay and never used it. BTW I had started a second account by the advice of an E bay rep when I had technical issues. They would not work with me on this issue. I went out of business because I was a fool and had my business rely only on Ebay. 5 years later I get my selling status, out of the blue, reinstated. Have no idea why. I start getting E mails from E bay asking me to start listing again. That will never happen. I am getting ready to relaunch my business again. And I'm going to be doing it bigger. One major change this time. My product will NOT be sold on E bay. Too many other ways of e-commerce these days. Best way to fix this problem. Do not do business with E bay. But if you do. DO NOT have it be your main form of selling. Set yourself up for if they pull thier crap on you. And they will. Have many other ways of selling. They are never going to change. They will do this again to you. You should start looking for other ways of selling and getting yourselves not reliant on E bay. The message is NOT getting there. Be very careful. Do not trust.

[@deb.b3504]

eBay customer service is awful in my opinion...our business account was hacked just over a year ago by hackers who changed our email address (an L to an i) on some of our best selling listings, and due to the high turnover and the low value of each individual order, about £700 was syphoned from payments via PayPal from our eBay account over several weeks before we noticed...our password was a very secure one that we were convinced it was compromised inside of eBay, both eBay and PayPal said it was not their responsibility, but each other’s! Despite reporting it the action fraud (who we never heard back from) we never recovered the stolen money. We now use a 2 step Verification to sign in and would urge other sellers to protect their accounts as you are very much on your own if your account is compromised

[@davidc6957]

Thanks for your follow up. Let's watch this space from Ebay.

[@CookieTheHaydens]

Thanks for pursuing this and sharing the outcomes guys, see what happens.

[@ROBERTSCOIN]

eBay should have an account with Facebook so we can give our views to them and to talk to them about problems within eBay itself

[@mrkrotosuk]

Thats why they DONT have one! They are not stupid, that platform is not under their control!

[@lafemmeanglaise]

There is eBay for Business on Facebook. I remember Lonnie from The Shed got an issue sorted out through them when they got no joy from CS. Not sure if that’s just a service for the US though.

[@LizGarrisonReaLiZeU]

They literally said “we partner closely With our policy teams and this is going directly back to them”?? Well I bloody well hope they “partner” with their own “policy team”!!! And Who else would they partner with and where else would they send this feedback to if not to their own policy team for gosh sake. Sounds like a politician double talk if you ask me

[@ashleyr8765]

I think that was her way of saying she wasn't some random customer service person that she works directly with the people that can make changes. So a conversation with her has a better chance of making a difference.

[@richardclarkson3016]

I’m surprised they don’t “reach out” to their policy teams instead of “partnering” with them. Perhaps they need to look at the whole thing through a different lens.

[@richt71]

Hi guys, I'm a former powerseller going back decades but only sell the odd item on eBay now. The last item sold was a complete nightmare. The buyer claimed they'd recieved a different item than listed. I called eBay and stated item sent was as advertised but if buyer wanted a refund to return it but they refused. eBay advised not to worry and my call was noted only to issue a full refund days later to the buyer. It left me £60 out if pocket and without the item. No more eBay selling for me.

[@paulsmythe7620]

I never, ever keep any money in my paypal account for this reason and now I won't accept anything other than payment via paypal so I can immediately withdraw any payments made to me. I don't want ebay any where near my money.

[@sharkyxxx4057]

@@paulsmythe7620 doesnt work.... they will refund using buyer protection rules and it will be added to your seller fees

[@tube1062]

They are probably following suit with Amazon who side with the buyer 100% of the time...

[@heatherturley3318]

I wish that in Australia we had the ability to chat to a real person. Since Covid we can only online chat. No other option. It makes it very hard to get your point across

[@thecat4101]

I work in customer care for a big company, I can assure you that your conversation ends with that person. We are employed specifically to quash issues, plicate customers and ensure problems do not have to go higher up the chain, that is the ultimate goal. We can apologise, empathise, say all the right things but even if they say that they personally want changes as well, they are nothing to do with the department that actually makes changes. If you suddenly started to threaten them with loss of earnings and a legal case, with evidence of those customers that contacted you and could not pay, sales diving from an average of 40 a day to 0...then all of a sudden it gets pushed to someone that has to actually respond with action. I had someone listing a caravan using my account fraudulently, I changed my password and details, my phone number was confirmed on the account and I had my account verified over and over, I had informed eBay directly but someone still had access and was repeatedly putting up listings of items I did not have over a period of a year. My account was never once restricted. But then I try to sell 1 old elf on the shelf doll that you we no longer needed? Suddenly the account has commited counterfeit fraud and my account was restricted to NO SELLING for an entire year with no opportunity of appeal. Tell me eBay is looking after sellers best interests because I don't see how. If eBay is reading these comments, take note that I still believe your platform does not value its sellers and that you do not offer adequate protection for sellers, regardless of what nic and Andrea say. I will not believe you are making changes until I actually see them and i won't be holding my breath waiting. There are thousands of stories of sellers losing their accounts over bogus claims - fake counterfeit claims, fake buyer claims, "security issues" etc. You practices are completely shady when you clearly only value the buyers.

[@RoverT65536]

They can't be specific because they don't know. It would be done by AI which doesn't explain what it detected. They can only go by what they suspect might be triggering it.

[@jackosallotment6224]

I’ve had the same my eBay account was hacked 2 years ago I’d never sold anything ever and suddenly I’d sold an expensive camera for £800 ! The buyer contacted me with regards to delivery so I called eBay and they called me back from the states which I was flabbergasted about. It was sorted within 24hrs now I’ve started selling some odds and ends so I can see both sides but always in these incidences they need to be careful in generic letters/emails etc cheers 🍻

[@JoshKeogh]

Unfortunately I don't think anything will change... they may see you challenging their protocols and they may respond saying "we will change" but nothing ever will.. its just a PR move to make you feel more comfortable.

[@adamhaus]

nothing will ever change, ebay dont care about sellers one jot. ive given up asking ebay for any help 95% of the time when i have a problem and just accept the loss.

[@SuperMoleRetro]

The problem is when you call ebay, you get these people that have no clue what they are doing or talking about (if you can get anyone at all anymore and not have to resort to the "intelligent automated support".

[@smilesforcinephiles]

A slightly different take... The issue here ultimately is the people who falsely bid on the 60K cartridge. A bid should be binding. Ebay should have pressed the 60K bidder to pay and when they didn't, put a black mark on THEIR account. They then work their way back through the bid list and mark up everyone. Bidding for a laugh is the same as people who win an auction and don't pay. Ebay should take that seriously.

[@paradoxpicker7793]

but the auction was ended before it finished. if the seller ends an auction, you cant expect ebay to force a bidder to pay. (obviously the bidder was a total prat anyway though)

[@CybrexKing]

I wouldn't trust fleabay as far as I could throw them... they're a law into themselves...as the the old saying goes don't put all your eggs in one basket. They can make you and break you. Glad you are back up and running...till the next time..good luck.

[@mrkrotosuk]

"don't put all your eggs in one basket" at last someone said it! I work in IT and this saying is as old as the hills, and so very true! My business doesnt depend on Ebay, theres a good reason for that, my advise would be to be very careful with any "platform".

[@bhenry4405]

The eBay reb you spoke to mentioned COVID price gouging. For years before covid, I had some multi-quantity listings in the related categories and I found eBay's approach to dealing with price gouging both frustrating and short sighted. Here in the US there was an immediate shortage of face masks, toilet paper, antibacterial soap, etc. eBay's reaction was to randomly flag and pull listings from long time Top-Rated Sellers, even the old listings that were not bumped in price. But at the same time some (Not All) of mine came down, I received heavy handed messages to warn against price gouging, I found they never pulled down some of the worst offending listings in the same categories as mine. Listings were still up month later, from new selling accounts with prices 4-6 times the norm. I got into this, via messaging, with a few eBay staffers because as time passed they said only "approved" sellers would be allowed to sell in those categories. Since I really felt eBay should be using its distribution ability to get every critically needed item Sellers could source out into the market (rather than restrict them), so short falls could be shipped out where they were needed. I even offered to sell at a loss, but it made no difference. They effently allowed "trusted approved Sellers" to list. So I asked how to move ahead and get approved to sell. Their answer was typically eBay doublespeak. They stated there was no approval process currently in place. So the logical question was who was doing the approving and at what level a Mega Seller was getting the green light, if there was no Approval Process. In typical eBay fashion, it all seemed wrong. I pointed out that many those non e-commerce Small Business that were closing their doors actually had stock sitting in storage closets, on shelves , or pallets of critically needed items, that even if their doors were closed, could be shifted on-line to get them out to a Grandma who needed a pack of Depends, a Teen Girl who needed Sanitary Napkins or some front line worker who was out of PPE. They just ignored it, deciding that shutting down the selling those needed items, for all but the Mega Sellers and new accounts popping up with Zero Feedback, was the safest way for eBay to move forward and not be accused of Price Gouging. It was better to not sell, then to create an effective system to deal with any price gouging.

[@tuxpowerpc]

Being cynical can't be helped as many of these large corporations make promises during these calls with nothing ever changing. Amazon is another perfect example of this. I do believe that there are some employees who truly care, take whatever measures withing their capabilities to help, yet are still unheard. It seems that the only time corrections to a particular situation truly occur are when the attention of upper management are finally acquired. Sadly it seems there needs to be a black eye given for this to even happen, usually through viral media. I am glad you have it resolved for the moment, and I will watch for any Ebay changes, but will not get my hopes up. Thanks for the follow up!

[@adamstraker1177]

Hi Nic & Andrea. I am a long time subscriber and part time reseller. Your professionalism is always hugely impressive, in terms of your business and your social media output. You also come across as thoroughtly decent people. I would just like to add a devil's advocate's opinion to the account suspension topic. I agree with your conclusions concernng the unfairness and apparent disregard Ebay has shown to you and others, however, I feel that it has to be considered that Ebay is not a public utility. It is a 'for profit' business. All of their actions are based on commercial considerations. If their unfair treatment of sellers threatens their business model they will do something to rectify. If unfair treatment of sellers does not threaten their revenue I have no doubt they would have no qualms in destroying small businesses. I m not saying this is right, just pointing out that there is inherent risk when our businesses rely on a private company such as ebay for our livlihoods. We are at the mercy of their whims, regardless of fairness or system errors on their part. All actions are determined by their commercial requirements. Discuss.....

[@DaveRepairs]

Just trying to enable 2fa / Two Factor Authentication. Did they suggest this on the phone? this should stop unathorised access anyway

[@rajeshjyoti1001]

Absolutely agreed about the behavior of the ebay even your account manager tell you they cant do anything. a product listed by hundred's of sellers but when you try to list that product your account is restricted and all listing will be removed. Everyone at ebay is for business but this action is absolutely ridicules

[@minikorsi]

I got scammed over Christmas when selling my old iMac. I notified ebay straight away, first they didn't respond then they stood on the side of the scamming buyer. No help or support for me whatsoever. After loosing nearly £200 I closed my account with them. I recommend the same for you. You are just wasting your time IMHO. Open an independent resale site and leave these a**holes behind.

[@pavlovssheep5548]

shopify definitely worth looking at , it beginning to surpass ebay in usa, aimed more at small scale sellers

[@antiqueexcavator9403]

Thank you. Thank you. Thank you!!!! I’ll sleep a little better tonight knowing eBay is addressing this issue. We sellers are always living a little scared. I know I am.

[@vapedonut9532]

So from 2016 to dec 2019 I had a ebay busines doing 3-500 orders a day. In fact ebay sent us an announcement that we were doing very well in terms of volume of feedback etc. They took down our account on the basis a product we created and sold for 3 years did not follow uk law and that a government body told them to take us down. With no appeals process. I got an official statement from the government body that they did not investigate us, our products were not illegal and that they made no such communication with ebay. 3 years of hard work, starting from the ground up meant I had to let go of staff, two offices and I ended up losing my rented house as I had no means of an income. Of course its my fault i had all my eggs in one basket well i also had an amazon account and im sure you all know well enough that on amazon chinese sellers have back door access to through you off your own listings and amazon ask for you supplier invoices to then buy the product en masse or simply ban you and release their own version. I wish you the best of luck but they are not to be trusted.

[@keithhitchman1034]

The trouble is your a small fish in a big sea. So no matter what issues you have with them you'll always be just a number amongst millions of other numbers. They will always generalise rather than work with individual members. The original eBay ethos was to work with the sellers being the most important of the members. Now the pendulum has swung to the buyers. The 'buyers guarantee' has put the sellers at a great disadvantage. Now eBay will almost always side with the buyers, even if they know that it's a scam claim. I really wish that another seller platform would take over the reins from this now one sided & unfair company...

[@johnperry7534]

The real business problem is that is that as a business entity , there are layers of managers or automatic computer algorithms or in various countries various bureaucracies who don’t take responsibility or who have no power to change or do anything real and so ebay will ultimately fail...this is obvious .. These too big companies are all destined for failure because they are too big and unable to change direction or amend problems once a policy has been set by someone in the company nameless and faceless and powerless . It’s impossible to speak to a multifaceted entity, may as well speak to the sea. Police teams?? What crap !

[@Tf_tunji]

There's no need to stress your self,I had my eBay account suspended and hatted it,not until I was referred to *KNOWNHACK* on Instagram he actually helped me recover my account in few minutes he's reliable and trustworthy I recommend him for everyone

[@cgoad]

Hi Nic & Andrea. Thank you for the update on the whole eBay mess. It would seem that there is a possibility that a door is opening to a bit of optimism. I hope that it does work out way. Your reporting and following up on issues like this is a wonderful service. The ball is in eBays court now to follow through on their end.

[@blazzz13]

15:32 I am surprised they are surprised. Completely out of touch with their customers that they claim to represent and have their best interests at heart. What does this remind me of... Oh yes, politicians. Now this for me sums up Ebay- a monopoly that has no regard for their customers. I always say Ebay is a marriage of convenience- once I reach certain milestones I'm off.

[@johnrichardson544]

I wouldn't hold your breath tbh! From my experience of eBay, they seem to spend far more time and energy, coming up with new and stupid ideas and design changes, than they do fixing existing bugs. I have things documented with them, that over a YEAR or more later, they NEVER got back to me about or resolved!

[@webnut1]

You should ask for the recording of your conversation with the girl who said they put a note on when you called them about the cartridge. They record all convos

[@kevgeorge8955]

You are right at bringing attention to this. The GSP return policy is shocking & open to abuse as soon as they send a parcel & it is delivered they wash their hands of it.

[@laronjones6410]

Thanks again for sharing. It will be 2 weeks Monday. You're providing more clarity than they are. The reason they gave me don't add up, I am selling items that are no different than any other sellers, from places than are no different as well. I am a top rated seller, with zero case resolved without resolution and a 98.8% positive feedback. I should not be restricted from ever selling on eBay. Thank you!!!

[@henrygodfrey7549]

We have been selling on eBay for years and do hundreds of thousands of pounds a year on the platform. Recently we had dozens of our listings removed by eBay for “selling counterfeit items”, however we are 100% certain our items (in this instance phone cases) are genuine as they are sourced directly from well known and global retailers. When contacting eBay they couldn’t tell us anything about why, I can only assume it was an attack from one of our competitors trying to remove our items, almost seems as if eBay seems to encourage this behaviour!

[@clobber66]

I once had an issue with my bank account when they stopped me making a purchase from apple due to it being based in Luxembourg. They phoned me within 5 minutes of stopping the transaction. Brilliant system. Making sure someone wasn’t trying to use my account. Think eBay need to learn systems are in place with other organisations without putting restrictions onto account. It was only a £15 purchase too.

[@NoMoneyG]

Lip service by eBay! I'm sorry you/we have to go through this all the time! Only the bigger YT channels like yourself get any attention to issues. Not going after you at all, just they tend to assure channels like yours the "info" you want to hear & you make video's of the aftermath. So they fix your issues, but ignore most. I've been to eBay Open is Las Vegas years in row & "Other" eBay events. They all say "were looking into that". It's all BS. Sad to say & I have tried over the years with so many issues. Great video! Again, nothing negative towards you in any way!

[@jasminderbangar5227]

Your best option and cheaper way of doing business is simply to advertise on google and point it to your own store under your own store policies. As long as you outbid eBay's ads for your categories you'll get more sales than you do now and you'll never worry about eBay's policies or business practices. I've been a successful non-eBay seller for 2 years now.

[@MrMattDat]

You have been extremely understanding and patient with Ebay on these issues. That they instituted this "security" measure and leave the definition of it vague seems to be the issue. Have security steps, it seems we all agree on this, but the measures should not be so immediately extreme and when you've resolved a security issue, your account should be pretty much immediately reactivated.

[@ryanhenderson5135]

I am in australia and have found selling on ebay so disgustingly bad that i and all my friends will actually not sell anything on ebay ever ever again, you have zero backup from ebay, you are right, the buyer can do absolutely anything they want, but as a seller i had no support or backup, they are disgusting in every business way imaginable