Emergency Call Out - Electrical Fault Finding

[@andrewwhite3793]

Hi Delroy I do the same job as you and customers usually say why are you asking me all these questions (like you). Plus when you ask the male customer he tells you what he thinks but a woman tells you what happened. Plus I sort a lot of RCD trips over the phone where the customer appreciates it Plus get yourself a decent head torch😉

[@-Raejinn-]

Hate it when people follow you around trying to work. Imagine standing behind that guy at his office desk or whatever all day over his shoulder.

[@JBE]

We've all been there Delroy fault finding with running commentary from the customer as well.

[@alexdougherty4905]

Does me tits in.

[@feelingtardy]

that's why i don't do residential work, only commercial, lol

[@waynewayne3709]

Total agree there...

[@marvefleksnes6763]

Love watching your videos Delroy, especially your fault finding ones. I think it is brave of you putting yourself out there for everyone to judge. Keep up the good work and thank you for letting me watch and learn from you. Greetings from a fellow electrician from Norway!

[@MMG_MoonManGuitar]

My fave sparky on KZbin. No nonsense fault finding. This is the good stuff rather than installations that EVERYONE posts. Thanks Del.

[@Roly679]

Was at my intelligent mates (he does something with physics at Oxford uni) looking for a fault. when I split the ring he called it a 'binary search'. Thought that was quite a good word so used it in front of other customers since

[@albertharmon2738]

The bloke seemed more interested in getting Del boy out before he charges for another hour. I bet the guy leaves it like this for years as he wont want to pay for a proper repair. You should of asked to double check the kettle was boiling and then had a cuppa and say it was fault finding to see if circuit would trip in the time it took to drink tea . Ideally brew up 5 min before your hour runs out 😂☕

[@Ragnar8504]

He'll be right back when he finds out the boiler doesn't work. At least I'm guessing the boiler FCU is also on the part of the radial that's now removed from the circuit since the socket right next to it is.

[@chrissyboy123456789]

Im not a leccy but love watching you guys go about your work -- great logic at work -- i love solving problems by that method --good feeling when you find a resolve. best wishes Chris

[@eastwayelectrical]

Cheers

[@richardwash6678]

Brilliant video Delroy, this is what being a sparky is all about. Real life problems. Keep em coming. 👍

[@edwardobriaen2733]

When you asked him if the circuit was on he said yes,surely that was the time to check with a plug tester exactly what was on circuit and what was working before disconnecting anything

[@thhtech]

its easy to tell afterwards. Sometimes while you at it, you might miss situations like this. It is not that big of an deal dude.

[@Adam-vy6nl]

Love that floating socket haha

[@JayTheSparky]

State of those tails at the Henley blocks too.

[@neilvincent9530]

Love watching you fault finding on sockets

[@asus12351]

Your fault finding skills are top notch Delroy like watching you work.

[@zjzozn]

Multi tool cut around grouted in sockets 👍

[@jurassicsparks5220]

Well done Del, You showed patience and restraint with that annoying smell lingering around.

[@richardwallace3477]

Splitting the ring was the right way to go - did you check for any sockets underneath the counter to a dishwasher for example?

[@Ragnar8504]

I'd have started with the three non-working sockets on the other end of the kitchen and dug those out to narrow down the location of the fault.

[@thebombprooflifestyle4928]

Often I just stick the MFT on resistance rather than insulation resistance. Can help by tracking how far away the fault is.

[@jt8518]

this works great in combination with the per metre R1R2 values for twin and earth. can help narrow it down very well

[@richardday2893]

When the customer says 'they'.. He actually means' I'.

[@BP-td5gv]

richard day hahahaha

[@tylerwilliams2802]

When they (the channel owner) says ring, does that mean that rather the circuit is ran series, I’m Canadian we do things different

[@rowdoradge]

@@tylerwilliams2802A ring circuit has 2 cables going to the circuit protection device. All wired in parallel but with a "loop in, loop out" system that starts and ends at the circuit protection device. A radial spur is a parallel connection with only one twin and earth going to the socket outlet.

[@frankoattes]

Delroy, your videos are great and help in understanding on how some electrical circuits are tested and your theory behind your testing. I’m not an electrician but I do enjoy these types of videos were tradies actually explain what’s happening and how they are going to fix it. I have now subscribed to your channel. On another note, there are so many adverts on your videos it can be off putting at times I’ve seen at least 8 adverts so far and I think I stopped counting!

[@Spin_or_dive]

Thanks for all the videos Sharing your experience is helping the next generation to come through Top work as usual

[@steffanowens6037]

That customer knows way too much about the electrical work that was done, he definitely did it.Moron! Well done Del for keeping a calm head, I would have chucked him out of the door after 5 mins! Haha

[@tonywalters5396]

Good video. I bet that ends up as two faults. First the cable fault you found and then a radial hanging off the ring that at some point that was a spur that’s been “modified”

[@zippymo672]

That consumer unit looks like it was installed by Barry 'I know electrics mate' Smith.

[@equaliser2265]

I think that bloke will leave it as you finished it, did he call you back?

[@brianjohnson3534]

Worked on building sites never done testing or much domestic work I found very interesting

[@nathanmemmory4981]

20.25 wall unit door handles defo a customers own kitchen diy install possible electrical work too he has all the answers

[@Z-Ack]

When you showed that cut cable first thing i woulda done being an intermittent issue at random i would have separated the cables on the cut cable n retested.. being as the cut was still live on a leg and touching the other wires randomly causing a short or ground fault trip. Ive seen it many a time..

[@bbr9707]

Love it.. If you did an EICR IT WOULD FAIL ?... Look at the dry lining box /socket on the rhs... Don’t you just love sorting out other people’s faults.... diy people ... that’s being polite! The shit we find! And they wonder why we spent so time at college... just love the ones that tell you how to do it...

[@ImranKhan-cf8gs]

Great work Delroy u good sparks with experience people’s should appreciate u mate

[@johnlishman4946]

i would test each stand individually point the good ones up as in yes ! as you go & faulty ones down as down to earth then at the end see witch strands / wire have the fault the one pointing down is left

[@petertallowin6406]

I love watching you fault find dude. Very methodical. :) Keep posting

[@philcollins6498]

What that fluffs that 😳 an unofficial sparks plaster 😱😱😂 Wot had no access to kitchen towel & insulation tape or wot 🤷‍♂️🤣😜, get back the sparky Med school 🙄😂😂👍, boss vids fella 👌👍

[@stephengreen909]

Love to know the outcome del.. 🌟🌟🌟🌟🌟

[@markyd2633]

Make sure you wash your hands after touching all that crap......prob find it was him and his mate who wired it.......keep em coming fella

[@arniewheeler4673]

22:25 if he's so knowledgeable why did he call you? hate it when customers stick their noses in.

[@torsson2]

Customer not at home or in other room: Normal hour rate. Customer being superviser: +30%. Customer sitting on your shoulders: +65%.

[@241mrmark]

You do weekends don’t you.....luv it !!

[@RODALCO2007]

Nice analyses and narrowing where the fault could be. I bet the customer had done some wiring there by himself. What a silly location for a MCB panel in the bottom of that cupboard. Good camera work, did the customer help you with that?

[@SIkRiILLeX]

Mounting fuseboards at 1400? Nah mate👌🏼😅 Classic one that.

[@albertsteptoe3710]

That guys was hounding you del , he defo did this himself that's why he was like bad rash following you to every shoddy bit work you found . Have you ever went back or has he done the old I'll call you back shit .😂👍 Anyway bud thanks for the video. 👍

[@Ralphs-House]

Always a pleasure to watch you Delroy

[@pichacker]

So the part of the ring that was isolated also fed the conservatory? Lots of sockets but I did notice a switched spur as well in the conservatory. Where did that go?

[@MrCrossWire]

Obviously a good spark.

[@Ironbuket]

No power to half the room and the isolator switch near the boiler was never turned back on? (Turned off here: 0:38, Still not back here: 21:51 ) Coincidence?

[@Therealspanglish]

Where you based Delroy ?

[@lukeshepherd2184]

Was that board live throughout? Careful mate

[@richardcolbourne5927]

Great video but switch the sockets off before removing the plug not after.

[@tweetypie25]

Top man Del!!!

[@leonblittle226]

Oh boy that was a headache in the making, the kitchen radial with 12 double sockets and spurs hanging off it.

[@ollydearden]

New apprentice with you Delroy? 😂

[@BP-td5gv]

This customers voice sounds like sparky ninja

[@ImranKhan-cf8gs]

That’s how I find my faults on rings

[@utherpen69]

Nightmare, compounded by the customer feeding you disinformation at every turn.

[@bitTorrenter]

It would be 'misinformation'

[@hehir63]

Great video you keep it so real.👍

[@ericwotton2046]

North America sparky here.... can anyone explain what a ring circuit is?

[@user-wk7wv8rn8h]

So basically you take a link from your last point in the radial back to the fuse board and that makes it a ring. It means you can go from a 20a supply to a 32A as the load (should but is not always) split evenly over the two cables It was designed to save cable as it removes the need to run the entire radial circuit in 4mm for the same amperage. Unlike with a radial circuit when a link is broken it will still function as normal in most cases but as two radials on a 32a supply (not ideal) but as you can guess from this as you don't know the point where the break is fault finding can be quite time consuming.

[@feelingtardy]

i'm american too, it seems like what we call a "class a" circuit in the low voltage world of fire alarm. from panel, through all devices and back to panel. tough to troubleshoot a class a loop. i always break an end at the source and turn it into a typical circuit (turn it into class b). and i believe he did do that

[@yacinehachani9754]

Why many electricians think they are the best and cretics others job? We all know that the technology in other UE countries are far away from Uk.. why you’re laughing? Show us what you can do? I love you job and your patience man..

[@Poorlybobsdad]

Did you find the fault in the end?

[@ThePatto56]

Who's doing the camera work, the customer?

[@neilvincent9530]

That guy definitely knew more than he was telling del Roy. Why not just own up

[@edwardobriaen2733]

Unless I misunderstood you when you said there was now no supply to the far end of the kitchen does that mean you left him without a supply to his boiler?

[@timdoherty8152]

I did wonder this. Sure the socket next to the boiler spur was dead

[@cemali1987]

Great video fault finding typical customer trying to tell you what is what loool

[@hassasinali7979]

This guy is taking his time for educational purposes isn't he. 1 flat head interchangeable draper blade and ck insulated side cutters and a heartbeat later it's done

[@neilvincent9530]

a mate when you get a tradesmen come round to your house just let them get on with it and rush them out the door

[@grahamcole4240]

It would be so much easier if you had an apprentice to help out, especially with all the testing.

[@joeroyle9285]

Did you ever find the culprit?

[@MrSJT]

He was the one who called Delroy to come out

[@zjzozn]

I just hit the like button so hard my screen is cracked 👍👍👍

[@Dj.slothy]

I had the same problem the other week

[@neilvincent9507]

Why don’t you test both sides of a two gang socket with your socket and see

[@maxi3796]

BRILLIANT DEL

[@eastwayelectrical]

Much appreciated

[@maxi3796]

@@eastwayelectrical Hi just a few queries Del am 44 years of age coming to the end of level 2 will be doing exams now just av left school 28 years ago haven't used my brain since just had daft end jobs since leaving school am worried about the physics and maths in the exam college teachers not very helpful even though av paid £1950 for the course an also is all that every necessary once I qualify want to be a independent sparky Thanks appreciate any advice P.s your videos are very clear and helpful 1 million % to you Del

[@michaellack5139]

Rings should be abolished on new builds....rcbo fitted as standard

[@danielmoore2142]

Fucking customer always giving his worthless options 😂

[@dunckeroo1987]

Shame on whoever broke the ring. No locating the fault is made more difficult.

[@mr69it]

The contractor probably wanted to get out of there asap because the house owner was on their back. I don't like the headache, I usually tell the customer it's easier to work it out myself.

[@Allegedly2right]

Another hole drilled in the cable shorted it out haha no no no Know

[@rimmersbryggeri]

That's really bad placement on that consumer unit.

[@ImranKhan-cf8gs]

Del u should charge him for what u done if it s going to be a proper job he has to pay he’s trying hard playing games should pay him to do proper ring again

[@frankhayes1135]

Who put the consumer unit there? Bloody ridiculous. It really is about time houses when sold must be brought up to an acceptable standard.

[@peaceonearth9550]

Yes customer giving advice, wasting tech time. He must have some college deg so he thinks he is smarter then 20years experienced blue color tech. Title of this video should have been “customer wasting my time” 😀

[@carloates4660]

I like the fact he did IR L+N to E because he couldn't be arsed disconnecting that extractor hood and intergrated oven ha

[@oozedat3964]

Don Delroy

[@danb7856]

Ths could have been a great educational video if it wasn't for blabbing in the background

[@ghspaelectricalservices9296]

Nightmare delroy.

[@Yawwee]

What a friggin garbage mess of confusion on that wiring system !!!!! Hack jobs in every electric box - poor electrical system !!!! Who the hell invented that ??? I wouldn't put that mess in my garbage can !!!!!

[@neilvincent9530]

what a stupid place to put a consumer unit where children can access it

[@jeffbanks9955]

no way i could be a sparky...too fiddly and complicated for me.

[@johnoreilly7052]

If you are replacing any consumer units would you be able to send them on to me please delroy

[@HahaSully]

If your an electrician why would you want the boards? 🤔

[@johnoreilly7052]

@@HahaSully because I collect them that is why I want the boards ok ok

[@zaks8285]

Not very smart to put your personal address on the World Wide Web mate. I suggest deleting this comment asap

[@albertsteptoe3710]

@@johnoreilly7052 what you collecting them for you hoping the old ones make a comeback and the guys have got the regs wrong down the line. 😂👍

[@johnoreilly7052]

@@albertsteptoe3710 is there a problem with me collecting the old CU

[@edwardobriaen2733]

Can't say I'd be too happy calling someone in to sort a tripping problem and end up with less sockets working and pay for the privilege

[@tomdavis4819]

Your obviously missing the point, it was a temporary fix and needed to be returned, I would imagine the customer was paying del by the hour as a call out and wanted a quick fix, which is what Del did as a temporary measure

[@tomdavis4819]

Be easier to re wire the kitchen, who needs all them sockets anyway 🤣🤣

[@markyd2633]

If you watched it properly the client wasn't willing for him to carry on looking and wanted him gone

[@tomdavis4819]

do exactly my point, the client seemed more worried about the cost of call out rather than fixing the problem, that will still be wired that way in 5 years lol

[@edwardobriaen2733]

Tom ,me and you must have been watching different videos, cos I got the impression it was delroy that wanted to get of there,because he thought putting that link in would bring would bring on most and if not the kitchen and conservatory power and it didnt and he didnt appear to know why ,its obvious that the 2 ends he disconnected were not a direct link between the 2 sockets ,but a link to the rest of the kitchen power

[@edwardobriaen2733]

Wouldn't call a temporary fix only half of what was working working I'd be better unplugging some items to see what was tripping it,as l think it was the mcb was tripping not rcd so sounds like overload to me from what I could see on video

[@eastwayelectrical]

Next time you're carrying out fault finding , film it and show us how it's all done.

[@richcook5658]

It was the insulation resistance fault that was causing the tripping. Thats why he was testing insulation resistance all over the place. Nothing to do with overload.

[@edwardobriaen2733]

Delroy didnt actually go on to find the fault,he disconnected 2 cables put a temporary link in and effectively cut off the other half of the kitchen circuit, with a bit more investigation I'm sure he could of isolated fault and given his client more of a positive outcome

[@KevAsh]

@@edwardobriaen2733 welcome to the world of emergency call outs. Primary goal is to restore the bare essentials for the customer in the shortest time possible, being conscious that it needs to be safe, and you need to make sure the customer can afford to pay your bill. A temporary fix, in agreement with the customer, is absolutely fine providing the customer is well aware it is temporary and you cover yourself on the paperwork. If the customer decides to promote that to a permanent fix, that's their own decision. I'm fairly certain that if this was a scheduled visit, Del would have been able to locate the fault and repair it fully.

[@waynewayne3709]

The look on your face says it all.. F off and let me sort it mate!

[@adamsharp201]

The boiler, outside lights and conservatory sockets all fed off the kitchen radial circuit??!!! Cowboys

[@ericwotton2046]

North America sparky here... can anyone explain what a ring circuit is?

[@seanbrennan3472]

A ring final circuit leaves the breaker in the board goes to each socket in turn then returns back to the same breaker the breaker is rated at 32amps in a split level house you will have a ring circuit upstairs and a downstairs ring the kitchen will have its own separate ring as well