Epic Air Sport ANC True Wireless How-to Guide

In this instructional how-to video, we'll guide you through the following topics for the Epic Air Sport ANC with Smart Active Noise Canceling™:
1. What's included - 0:04
2. Connecting to your device - 0:24
3. Touch Controls - Learn all the functions - 1:45
4. Troubleshooting - Earbuds disconnected to each other or there's no sound in one earbud. How to manually reset the connection - 3:02
5. Pairing to a new/additional device - 3:51
6. Troubleshooting Bluetooth - Device does not connect - 4:15
7. JLab Air ANC App - Find out what you can control with the new app - 4:47
8. Charging - How to charge your case and earbuds - 5:19
For further help, email us or call in:
Email: [e-mail]
Customer Support VIP Help Line: 1-405-445-7219
Feel free to visit the support site to see more visuals and how to:
www.jlabaudio....

[@JLabAudio]

Troubles with your earbuds? Check out our support guide for troubleshooting instructions: jlab.audio/3bNMdHn

[@jenniferly441]

Hey can you make one with Neon headphones about the buttons?

[@alexbradley5835]

How do you get the noise canceling to work?

[@JLabAudio]

@@alexbradley5835 Press and hold the left touch sensor for 1 second to switch ANC modes

[@alexbradley5835]

@@JLabAudio thank you

[@coolshabbz]

Hey there. Seems my right bud is not charging. Can you help, please.

[@justindunlap1235]

I've had mine for a week, and absolutely love them. The sound quality is outstanding for the price. The first time I turned up the bass I was amazed.

[@ppodism]

Just bought a pair, absolutely no idea if I’m somehow pressing the power buttons wrong but pressing and holding and nothing happens

[@KD-ff3mg]

Same here

[@Paddy_Nithuigim]

@@KD-ff3mg Same Here

[@jimothy221]

Same here update: I left them charging in the case for an hour and tried again... it works now update2: stopped working again after a while. I ended up returning them. Would not recommend this product!

[@OneNOnly79]

I'm having that same issue

[@dipo4022]

same

[@71donkrider]

It appears I made a mistake buying these😊

[@LeoMartinezII]

I really enjoy the battery length of both the ear bud and the case!!

[@rexanator100]

Love these for the battery life and how fast they charge

[@mohamedomara4918]

I buy 1 and the light can't pair it need support

[@rollliepollie]

I followed the tutorial but one doesn't start blinking blue/white. They just stay white then turn off. Help me, please

[@rollliepollie]

@JLabAudio I am in need of assistance

[@boardcrf2763]

I have similar issue, on of them dose not blink white or blue when I take off the charger. Do yu have any idea 💡

[@adamarizabundiz8943]

One of my ear buds won’t work and there are blue so there are not white when I try to do it I tried so many time tapping them 7 times I really need help please take your time responding Thank you!!

[@davebeckley2584]

Epic Air Sport worked properly for a week then Galaxy 10 saw the earbuds as two different devices. Now only one or the other will pair. Tried to follow a multitude of suggestions but they mostly say to FORGET the earbuds but nowhere in G10 apps does that option appear. I'm fed up and ready to return these for a brand other than Jlab!

[@vernonnz]

I had same problem but this fixed it. Keep earbuds in charging case and forget "JLab" from bluetooth device settings. Quick tap one earbud in the charging case 7x. Earbud will flash blue 3x. Quick tap the other earbud in the charging case 7x. ... Take the earbuds out of the case. ... Now you are ready to connect to your Bluetooth device

[@ja1mone]

@@vernonnzthat still doesn’t work for me

[@vernonnz]

@@ja1mone did it flash like I described?

[@MeSoleHorny]

I have unpair, not forget

[@someweirdo2757]

Any alternate ways of resetting my Earbuds? I can only get one to blink 3 times after tapping it 7 times.

[@yoonixue]

try holding it for a long time until it makes the sound or the light turns off

[@odell]

When plugged in, Do the buds and the case charge at the same time?

[@JLabAudio]

Yes! :)

[@KelliConan]

That seems annoying to have to turn off bluetooth from the previous connected device. Why can't someone put the earbuds in a pairing mode after they've connected to the recently connected to device?

[@federicobredicori5816]

Is it possible to connect the Epic Air Sport to two devices SIMULTANEOUSLY?

[@mrmyagi2123]

Same question

[@northpolecrush7142]

So upsetting - I was super excited about these - 1. I open the charging case and only the left earbud (anc sport) is flashing... the right earbud is blank (as in no activity whatsoever) 2. I try to pair and turn on the earbud but only the left earbud is working... the right is not working......Calling support within the times of activity is not working either - I have been waiting 30 mins now for someone to help....

[@Forseenlife]

Did you get help?

[@KD-ff3mg]

I've the same issue. Yet to find any solution

[@thrashnburnbass5250]

I absolutely love these headphones but they keep pausing my music randomly even though I have a solid connection. What's the best thing to do to fix this? Thanks 👍

[@JLabAudio]

Try forgetting them in your device settings and repairing. -JLab

[@mcknice]

You love that lol

[@Bostumo]

Probably the sensor thinking you took an ear out

[@boardcrf2763]

one of them dose not blink white or blue when I take off the charger. Do yu have any idea 💡

[@ThePurplestar30]

They were working great but for some reason, my case will not charge is there any solution?

[@johnnymark4413]

I have a pair of these and for some reason, when I plug it in, it blinks blue one time and won’t charge, do you know how to fix this?

[@raffytamba2558]

how can i increase the pick up of the microphone , is there anyway to up the volume so people can hear me better on the other end

[@aidan_ogoated]

Thanks this helped me reconnect one of my budds

[@futbolista13]

My earbuds won't both play at the same time. Each says ready to pair. When I do, only one or the other plays.

[@gaelruiz6903]

What do you do when you lose the case?

[@JLabAudio]

If you lose the case we have replacements on our website for individual purchase.

[@MABinBarcelo]

When is this gonna be available in the Philippines?

[@JLabAudio]

They should be available across Asia late Octover/early November

[@vashishtdhupad9132]

If the Case has zero charge - do the white lights still show from the start or will the earbuds charge first for a while and only after they charge will the white lights turn on, in the case. I noted that the earbuds didn't auto turn off when i put them in the case. Note - this on a wireless charger. Would be great if you could provide your respond. Thanks in advance.

[@JLabAudio]

Hi Vashisht, I am not sure I am understanding your ask correctly? Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@Captain-Luma]

Hi! I placed my pod on a plugged in, brand new wireless charger but the little white lights aren’t showing at all. Am I doing something wrong?

[@JLabAudio]

Is is a Qi charger? That's the type ours works with :)

[@JonathanSilva-mg9eo]

When is this gonna be coming to bestbuy or target???

[@JonathanSilva-mg9eo]

I mean the epic air anc?

[@JLabAudio]

@@JonathanSilva-mg9eo October 4th!

[@itselijah7517]

@@JLabAudio my birthday!

[@S-420]

Getting a weird squealing noise when noise cancellation is turned on in my right ear when noise cancellation is off I don't hear it

[@idkwhatname_9094]

I have a different model with touch sensors one the left one doesn’t turn on it only lights up red for a second when I put in the charging case

[@JLabAudio]

When it turns red it means it needs a charge! -JLab

[@jenniferly441]

Make one about the neon headphones pleasee.i need to know what the button does!

[@JLabAudio]

Hi Jennifer, please refer to the Neon's manual here: cdn.shopify.com/s/files/1/0240/9337/files/Neon_Wireless_Headphone_Manual.pdf?3948 If you have other questions please give us a call.

[@jenniferly441]

JLabAudio thank you so much! I appreciate it. I lost my manual so this is really helpful!

[@fraggle3000]

Ive tried to connect them to my s24 ultra, and it only lets me play music from 1 headphone, and wont connect the other 1

[@anthonygreene5389]

I've been using these a while but now they won't pair to my phone anymore. Says the won't play without the app, which I have, but then I can't use the app because they're aren't paired.. any help?

[@呂布-v9o]

My left ear automatically said goodbye and turned off (battery 90 %),what should i do to fix it ,it can't enevn get charged

[@alperuyera2337]

I bought these earbuds at Best Buy middle of February, 2021. Worked great for about two months. For some unknown reason, they will no longer pair with my IPhone. I’ve done all the trouble shooting suggested. Any other ideas? Are these under warranty?

[@JLabAudio]

Yes! We have a 2 year warranty on all Bluetooth products! email us [e-mail] -JLab

[@betonyspall9076]

@@JLabAudio Hi there do you know how I manually turn them off, without having to disconnect Bluetooth each time. As the pressing and holding both touchpads for 12 seconds doesn’t do anything? Thanks!

[@jallennial]

What does it mean when the case is plugged in charging and has a blue light? The case is closed

[@ashjavyjavi]

Thanks 🙏 I just reset it.

[@vhira]

How do I clean the gunk or the ear wax off my ear buds?

[@JLabAudio]

kzbin.info/www/bejne/g5Pan6eem8-Li7s

[@rynezuzinec688]

Yeah this doesn’t work. I can’t get them both to connect to each other.

[@Romuls753]

I have a pair of Epic Air Sports, the left one refuses to do anything other than just blink blue twice for about a second each, what do I do?

[@JLabAudio]

Sounds like they might be low on battery! Give them a good charge. -JLab

[@Romuls753]

@@JLabAudio they've been in the charger since the left one powered off and the refuse to charge, even with me taking the foam ear piece off and holding it down to the case it will not charge

[@Romuls753]

Case is fully charged as well

[@AmandaBAndrews]

I can not get the ANC app to find my earbuds. Is there a step by step on how to get it to work? I have them paired to each other & paired to the phone. When I launch the ANC app after installing it on my iPhone it asks to allow for Bluetooth & I choose yes. The ear buds connected to phones Bluetooth & working but can not get them to show up on the ANC app.

[@JLabAudio]

Hi there, we are very sorry about this. The "connect the device in settings" message typically appears when the earbuds aren't connected to each other. Please try troubleshooting to pair both earbuds together: 1. Put the earbuds in the case & unpair them from Bluetooth. Turn BT off. 2. Tap each earbud sensor 7x quickly, one at a time then remove each earbud from the case. 3.. Turn BT on, & pair them to your device. If this doesn't fix the issue please reach out to our customer support team for help. -JLab Audio

[@mrBytemare]

@@JLabAudio I have this issue too. Tried everything and nothing really helps. Tried these steps like x10 times now. Are they broken?

[@KelliConan]

How To Rewind or Restart a song with the earbuds?

[@adriandelgado896]

3:00 how to reconnect if they've disconnected from each other

[@iramayweatherjr8676]

That connecting light won't come on at all and it's making me mad😂

[@lethalfumes]

Sameee

[@mohamedomara4918]

Also r u get solution 😢

[@kingelvis5502]

so how do you back track?!

[@dhylansanpedro9427]

What should i do the other bud is not resetting it keeps on blinking the white and blue, no matter what i do it won't work and it won't turn off please help me

[@JLabAudio]

Let's have you reach out to our support! [e-mail]

[@texasbeast239]

How long do the earbuds take to charge from the case? 3.5 hrs to charge the case and buds once. Then 3 hrs for each recharge of the buds from the case?

[@pedalmouse522]

I can get all of the other touch sensor stuff to work but I can't seem to get my ear buds to play/pause

[@JLabAudio]

Try forgetting them as a device and re-pairing.

[@pedalmouse522]

@@JLabAudio i dowloaded the app and changed the controls so one tap was play/pause on both earbuds, a really cool feature to be able to change what 1 2 and 3 taps does.

[@thomasdiep3524]

Im over here watching the guide video after already unboxing and setting everything up😂😂😂

[@samanthacontreras2274]

When I put them in the case they don't charge. They just stay white an then turn off. They're also not connecting to any of the devices they have previously connected to. Please help. Edit: Nvm it's working now.

[@JLabAudio]

Hey Samantha, we're glad they are back to working. If you have any problems in the future please reach out to our support team. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@oscarpelaez2277]

Does it connect to a macbook

[@spectred2321]

My right earbud is stuck blinking blue even after I take it out of the case and it doesn’t connect or anything I tried troubleshooting it but that didn’t work does anyone know how to fix this?

[@JLabAudio]

Reach out to our customer support team! They're more than happy to help! We have a 2 year warranty on all products! [e-mail]

[@Jamescraigjohnson]

I just got these and they are super disappointing. The highest volume is not loud at all. The ANC does absolutely nothing (I have a pair of of Jlab Studio ANC on ear headphones that are far superior, not hard since the epic air ANC does nothing plus the Studio pair are cheaper). The bluetooth connection drops for a sec quite often, the touch controls are terrible, sometimes I will adjust the position of one earbud and it changes sound modes, but it takes 3 taps to do that. I try to change the mode back, tap three times nope that pauses what I am playing, start it again, tap 3 times this time the volume changes, try again 3 taps and finally the mode changes but now it sounds like a fan over top of what I am playing starts. The only way to stop this fan sound is to disconnect the bluetooth and start again. And the sound is only so so, Those are the main points there are a few more smaller issues but enough already. Oh and I have had these for 3 days. Waste of money! 24hrs later, even worse now. I put them on they switch to balanced the jet sound starts again (all i did was put them on, no tapping yet the mode changes). Tap 3 times lowerrs volumes, try again changes mode, try again lowers volume, try again pauses video, try again tries to pause video, try again raises volume on paused video. I give up. I had MPOW earbuds that I thought were poor for $17 far superior to these POS.

[@JLabAudio]

Hi there, this is extremly unusual! Let’s have you reach out to our support team 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@BrianCorbitt]

Update Available, but cannot update. The GO button doesn't work.

[@JLabAudio]

If the GO button is grey that means your earbuds have the latest update. Our next update will make sure we call this out so it is clear when your earbuds already are updated.

[@jesta192]

@@JLabAudio This confused me at first too. Glad to see you will be addressing issues with the app! Awesome that your new buds can be updated now too!

[@usernameluis305]

I just got these headphones and they wont let me cycle through noise cancelling modes, and the audio has become so quiet i cant hear it anymore

[@JLabAudio]

Hi there, this is very unusual. Let’s have you reach out to our support team 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@Tafe1988]

Keeping shutting down after listening to music over garmin watch while running. After seconds or few minutes.

[@kyle2]

Can't disable touch sensor? terrible.

[@kan35611]

These are elbow dropping loads of wireless earbuds and I prefer the ear hook design. Also the battery life is dangerous also. Sheesh all packed in for $99 apple getting German suplex on concrete pffft. 🤯 I Was going to Indy anc from skull candy yet these pack a whole lot more for way cheaper

[@1973tinytim]

The app does not work trys to connect then then app closes

[@DeadChan-RIP]

They just won't pair with each repeated the process over and over again but they refuse to pair to each other.

[@JLabAudio]

Sorry to hear this :( Please reach out to our customer support team at [e-mail] ! They'll be sure to take care of you!

[@bobbysalazar1367]

Yeah but mine won’t pair together anymore

[@vhira]

Your ANC feature does not work

[@jacobseder6481]

I don't see app in store

[@JLabAudio]

It's the JLab Air ANC App. It's available in the Apple and Google store.

[@darkkk524]

device is crap. for me when i take them out, they both instantly go into pairing mode and are seperate headphones. they dont both connect to the same device

[@hectormeza1596]

I love it. ❤️❤️💖💞💕

[@garylopez2628]

Live saving

[@zuupower3503]

Both double tap and holding turns on Siri like wtf

[@michaelhimchak2300]

Earbuds are paired separately (left on one connection and right on the other) and cannot get them to join together having both on one BT connection. Having them joined separately does not allow the app to work as it only sees one of the connections and not both under one connection.

[@JLabAudio]

Hi there, please try troubleshooting to pair both earbuds together. 1. Put the earbuds inside of their charging case 2. Unpair them from your Bluetooth device. 3. While in the case, tap each earbud sensor 7x quickly, one at a time 4. Take both buds out of the case keeping them within 2 inches of each other 5. Pair them to your device's Bluetooth. If this doesn't fix the issue please reach out to our customer support team for help. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 8-5 Friday 8-3

[@michaelhimchak2300]

Thanks as I have already tried this solution and also unsuccessful with a call to your tech support. It was diagnosed as a defective unit and have received my RMA for a replacement unit.

[@davidchasse1560]

Probably taking these things back. I want to like them, I do but they essentially have lied about these buds. Saying it can be connected to additional devices, well of course you can, ANY bluetooth device can disconnect and be paired up with something else, but they sell it as i can have both devices paired and use them both which is simply not true for these. Surprising because many other companies have had that ability for a very long time so its not like it couldnt be taken care of.

[@JLabAudio]

Hello David - Teh Epic Air Sport ANC do not have Bluetooth Multipoint. Here's the list of JLab products that do have multipoint: www.jlab.com/collections/bluetooth-multipoint

[@JLabAudio]

If you see a place where the Epic Air Sport ANC says it has Bluetooth multipoint - let us know.

[@شعيبالعرومي-س1ض]

I love ❤️❤️❤️❤️

[@estrelladeldesierto66]

Not compatible for IPhone 13 pro max 👆🏼🤷🏻‍♂️🤷🏻‍♂️

[@JLabAudio]

They are compatible - what issues are you running into? Feel free to reach out to our support team: [e-mail].

[@estrelladeldesierto66]

Well, in my iPhone absolutely not working 🤷🏻‍♂️🤷🏻‍♂️

[@estrelladeldesierto66]

I try many way and nothing

[@JonahUniverse]

One of the worst electronic devices I've ever purchased. Been nothing but a nightmare to deal with.

[@rush7099]

I will not recommend this product to buy, Mechanical 5 of5 , battery life 5 of 5, but 0 for the software, noise cancellation, right and left are not tuned. Right side work only for 1 minutes.

[@mattblah7737]

Total waste of money Sound only comes out of one. Not both at the same time Why the fuck do I have to set them up" JUST WORK!

[@estrelladeldesierto66]

Those are not good for IPhone 13

[@JLabAudio]

They are compatible - what issues are you running into? Feel free to reach out to our support team: [e-mail].

[@l2trace99]

This is the most moronic design for headphones. Why would you want to pair each headphone to separate sources??????? Why would you not want to be able to switch sources w/o having to manually unpair from the other source? And the circular support links with the same information is not helpful either. This channel points to jlab.audio/ContactJLab which has the same information that is in the videos. But here we point to jlab.audio/ContactJLab for more information and jlab.audio/ContactJLab points to here for more information. Both locations can't have more information for $100 headphones I expect better.

[@spacemandrip9819]

Don’t buy these waste of money

[@estrelladeldesierto66]

Bullshit!!👆🏼👆🏼🤷🏻‍♂️