The most complete explanation short explanation of the Kano model I've seen so far. Thank you! One and only thing I wish it also covered is some examples of when the model is preferred. Everything I've seen mentions only that when we want to delight customers.
@sachinmadaan21653 жыл бұрын
Everyone explains What Kano model is but I've hardly seen anyone explain how to implement it on the features. Wonderful video. Thank you!
@sixsigmamania3 жыл бұрын
If is still relevant, kano model is an approach, stile of thinking. I use voice of customer (VOC) to understand further customer reguurements and delighters. Musts are often obvious- safety, cleaness, adequete quality... do you have experience vith VOC?
@sachinmadaan21653 жыл бұрын
@@sixsigmamania I'm not sure what you mean by Voice of Customer. Although, I have conducted Focused Groups & questionnaires with the customers to understand where they stand. Along with that, I've seldom used Empathy Maps as well. Would you consider these as a part of VoC?
@sixsigmamania3 жыл бұрын
@@sachinmadaan2165 VOC is questionaire as U stated. There can be obvious yes / no answers which is directly telling customer opinion. But there can also be larger sentences which must be translated to critical customer requirements. - CCR's. Have you heard about that? It is realy powerfull tool I use quite often in my projects. I never heard about empaty maps. Could you explain a little bit to me, please?
@sachinmadaan21653 жыл бұрын
@@sixsigmamania Sure. Empathy Map is a way of understanding our customers. It's a part of Design Thinking, where in you get to ask a number of questions to your customers and put them in certain sections of a map. This helps you to understand a bit more about the customers- their pain points, the gains they are expecting. Who do they listen to before making a decision, what do they listen to before making their decisions etc. Let me share a couple of links here of videos that I saw on KZbin which explain this concept in detail. I hope this helps. 1. kzbin.info/www/bejne/h6uadqqhpdepfKc 2. kzbin.info/www/bejne/hKiwl6ZnqbSDl7c
@sixsigmamania3 жыл бұрын
@@sachinmadaan2165 thanks so much. I migh add this to my videos, too. Have a great day. 😉
@priyanshichauhan7228Ай бұрын
Must needed video. Thank God I found it.. great work mate
@ambrarubino7362 Жыл бұрын
so easy to understand! I have an assignment on this topic and this video is extremely helpful!! Thank you
@elecpron56023 жыл бұрын
Very elaborate, direct communication.many thanks for educating us
@umuJG Жыл бұрын
Well explained. Many thanks!
@KeremPARLAKGUMUS-uc4xb3 ай бұрын
just awesome explanation, thank you very much.
@arafatalgazaly348919 күн бұрын
thank you
@JuanmaAgudoCarrizo5 ай бұрын
Why are the lines of attactivenesss and must-be not linear, how are the surveys to get parabolic lines?
@mayursmarty2 жыл бұрын
Watched it for the first time and it was very easy to understand in my opinion.. ill definitely give it a go. Thank you so much and well done.
@AshG14892 жыл бұрын
This is very well done. Concise and well put
@hythamshaer5331 Жыл бұрын
Extremely helpful
@muskduh Жыл бұрын
Thanks for the video
@hythamshaer5331 Жыл бұрын
It’s perfect and very well explained video
@dineshlakshitha12592 жыл бұрын
well explanation
@arirushan Жыл бұрын
I think the section about putting the survey results into evaluation table is very confusing.
@MrMichaelYD Жыл бұрын
Great vid and great tool. Thanks for sharing.
@srinig21132 жыл бұрын
Excellent 👍👍👍
@ankitgawli20703 жыл бұрын
Very nicely explained 👍
@ari3572 жыл бұрын
Nicely explained, very helpful. In a team where there is a senior product manager and a designer, who would normally initiate the need to do a Kano model for prioritization?