ErgoChair Core Assembly Guide | Autonomous

[@xuxnx]

Time at 2:54 is wrong. Confused me. Use the P screw as the caption says. The image says Q screw. This was confusing.

[@AutonomousAI]

Thank you very much for your notice. I am asking my team to check it back and will update to you soon. The right step is QNL combo ;)

[@Anthony-qg8lp]

@@AutonomousAI step three is very confusing. There is no Q and I’m having a hard time.

[@iTommyy69]

@@AutonomousAI I also did not receive any Q screws for my order.

[@dgoodm04]

Thought the box didn't have instructions so this saved the day. Also, loved the background music, thanks.

[@AutonomousAI]

Glad that it was helpful for you! For further features guide, instruction videos and new product launches, just subscribe to our channel!

[@Rhodair]

It's not too often I find a company's guide the that isn't full of cringe or forced marketing while being drown out by elevator music This guide went at an excellent pacing, had good camera angles, and thoroughly covered every step - I started second guessing the paper guide because the angles were a bit unclear - pairing the paper guide's part/screw lettering along with the video guide made the assembly experience a breeze!

[@AutonomousAI]

Thank you for your feedback. We will try our best to improve it even better in further assemble video

[@TheFrolickingChamp]

Such a comfy chair!! Made my work from home life much better!

[@AutonomousAI]

We're so glad to hear that the chair has been serving you well!

[@ShadowEliteHD]

This was a nightmare to put together only because the metal plate that I attached to the seat first (as per video instruction) would not align with the back part of the chair. I had to put the metal plate and back part together first and then screw them onto the seat.

[@AutonomousAI]

Please help me send an email to [e-mail] with the clear explanation and photographic evidence for further assistance.

[@razdj13]

For Steps 6 & 7 - the QNL combo would not screw tightly into the bottom for me :( it seemed way too short to grab. I had to use the spare P

[@cancanlynnlynn]

There’s an error in the picture. If you follow the caption, only the two front ones use QNL, and the back two use PNL. So you made it right :)

[@maxvitt9256]

@@cancanlynnlynn thanks so much.

[@sharathsrinivasa]

I have the exact same problem, but in my case front left one is too long and screw doesnt go in. Any one faced this problem?

[@b0zer]

Lynn Gao this is the most important reply to see. I hope they update the video.

[@AutonomousAI]

Thank you so much! You are right! We will update the video soon :(

[@bluej.4404]

This chair is really big (wide/deep) for my 5'6" and 126lb body frame. I can barely rest my arms on the armrest.... Also, from the product spec and images online, it seems the simplified version has the potential to install the add-ons, the Headrest & Legrest. I bought the simple one last year when the ones with add-ons were out of stock all the time. After using it for a while, I noticed it is too big for me and I'm not feeling comfortable, as my back and arms cannot be rested on the chair at the same time. So, I'm wondering if you guys sell the add-ons (Headrest & Legrest) separately, so I can make my chair work better.

[@AutonomousAI]

Hi Wang, thanks for your feedback! Yes, we do sell the additional part for the Ergo Chair Core. Can you please help me send a request to our Help Center for further assistance?

[@bluej.4404]

@@AutonomousAI Hello! I requested to the help center, but I was told that "Unfortunately, with the Myo Chair, 2 versions (with and without headrest-leg rest) have different designs, so even when you buy separately and we ship the headrest and leg rest to you, they can not be assembled to your current chair. According to your request, we are unable to help you with the add-on replacement part". What shall I do now? thanks

[@AutonomousAI]

Hi Wang, please accept my apologies for the lack of information. I've reviewed your ticket and found out that your order was from 2020. We upgraded the ErgoChair Core in the beginning of 2021. Hence, the additional parts can't be compatible with your chair. Hopefully, you can understand! I see that the agent assisted you with 10% discount for the next purchase. May I ask if it's OK for you?

[@pinkypop9647]

For some reason, i am having issues screwing the left arm part. Any tricks? Help!!! No matter how I try seems loose :/ It can only fit one... the rest of two wont.

[@AutonomousAI]

Can you please help me: 1. Check the hole to see if it has the cut or not 2. Check if you used the right size of the scree or not

[@hussainyekta673]

yep, the same thing happened to me, the side 2 screws won't go in easily. I had to purchase longer M6 screws to attach armrests.

[@IanGrams]

Just got my chair the other day and assembled it. I had a fairly substantial issue with step 6. The Q bolts were not long enough to be able to screw them into the threads at the front of the seat. I ended up leaving off the spring washers because otherwise nothing I tried allowed me to screw those in. Might either want to update the instructions to omit the spring washers or provide bolts that are long enough, like the P bolts. Edit: actually watching this again, it appears in this video all four are the same length of the P bolts. Whats up with that?

[@AutonomousAI]

Thanks for the updates! I will need further pictures to help you. Can you share with me?

[@IanGrams]

@@AutonomousAI I don't really need help as I found that workaround. Just wanted to let others know what worked for me and let you folks know the Q bolts being shipped cause this issue. Only later realized in this video it seems the four bolts used to attach the mechanism are all the longer, P bolts. So you might either want to update this video or update what you're shipping.

[@authormcarthur35]

Very helpful video. Successfully built my chair just now. It’s so comfy especially when I put my feet up 👏🏽

[@AutonomousAI]

That's awesome!!!

[@asparagus3857]

Fixed one of my armchair, but unable to fix the other one. The bolts meant for it are simply not long enough to bolt one of the armchair. The other armchair worked perfectly fine.

[@Nes7o]

One of the screws on the leg rest is impossible to take out.. why?!?!

[@AutonomousAI]

Which one, may I ask? Let me know further so I can assist you better ;)

[@bullitt146]

Thanks easy video to follow the chair is awesome

[@AutonomousAI]

Glad it helped!

[@sgupta046]

My backrest came off within 6 months of using the purchase and the screw (M8x55) broke. How can I fix it? Do you sell extra screws?

[@AutonomousAI]

Hi there! We are sorry for the late response. Regarding your issue with the chair, kindly emailing us and provide your problem's details for better assistance: [e-mail]

[@jeremygoldberg7002]

at the 3:00 mark, the left-hand lever broke and my chair is in a perm reclined position. Called and emailed asking for a replacement. Got no follow up. Sad cause it seems like a comfortable chair.

[@AutonomousAI]

May I ask have you received the support form my team? I can assist you to expedite it.

[@shamonbabe]

I am having issues with step 8. I am pretty sure the back is threated wrong since I can't screw into 2/3 threads at all. Even just trying without the main part of the chair.

[@AutonomousAI]

Please reach out to [e-mail] with a short video of your chair so we can assist you better.

[@888kojo]

Am having the same issue with mine :( very disappointing considering the cost of the chair.

[@javierguevara6881]

Nice video and super easy to assemble!! Really comfortable chair.

[@AutonomousAI]

Happy to hear that the video was helpful and that the chair has been working out well for you! Feel free to subscribe to our channel for more detailed instruction videos, product infos, and news about our latest launches and deals!

[@ravenfire77]

Got my chair on Thursday, and I love it!

[@AutonomousAI]

Great! Let's enjoy.

[@santinodisanto4948]

Ordered mine on Saturday but waiting for them to ship but can't wait to get it!

[@zoerosenfeld1157]

Followed these instructions but the up/down and reclining levers on the chair don't do anything! How do I get them to engage with the reclining mechanism?

[@AutonomousAI]

Hi Zoe. Please kindly contact our Help Center for assistance with assembling. www.autonomous.ai/help-center

[@gamingcorrin]

Came by to check if I assembled it correctly!

[@AutonomousAI]

Thank you so coming across and leaving us a comment. We hope the video was helpful for you :)

[@brouliy1]

Is it possible to change armrest position a bit closer to the body? I find they are set too far in front

[@AutonomousAI]

At the moment, that the best range we can make for the armrests! Thank you for your feedback. We'll let the tea know and see if we can do any further development ;)

[@hussainyekta673]

I bought MyoChair and everything is great, it looks and feels very nice. Just I needed to add that quality of screws for armrests is very bad. It was very difficult to put screws on armrests. I had to buy from HomeDepot longer M6 Machine screws to attach armrests. other than armrest screws, everything was very nice, comfy, and beautiful and shipping was very fast with UPS. I'm so happy I bought it for my home office.

[@AutonomousAI]

Thanks for letting me know. We do provide a spare pack of hardware kit in the package you received. If you can not find, please contact us via our Help Center for a replacement request ;)

[@FilipeCanadas]

Hi guys, I'm having trouble assemble the armrest on my ergochair, the screws don't tight, someone has this problem before?

[@CalebCalvin]

I broke the headrest is there anyway I can get a replacement?

[@AutonomousAI]

Please kindly reach our Help Center so we can support you with the replacement part. Thank you! www.autonomous.ai/help-center

[@CalebCalvin]

@@AutonomousAI ok I reach out hopefully I get a quick response

[@braveswrld1567]

I don’t have enough for the headrest one but will I be able to in the future ?

[@AutonomousAI]

Sure you will!

[@braveswrld1567]

@@AutonomousAI thanks for replying but I meant like I wanted to get the version without the headrest and leg rest and I wanted to get this attachment but thanks for the reply 🙏 😊

[@BrendenA-xr4op]

Why does the seat lean forward? is there a way to fix this?

[@AutonomousAI]

Hi there, thank you for reaching out and we sorry to hear about the problem with your chair! Please kindly share additional information about the chair's status using the link below so that we can further review the issue together. 😊 www.autonomous.ai/help-center#DefectiveProductsReplacement

[@kinamod2k]

Im trying to find instructions to take this back to pieces. I want to return it. I just thought the padding was too hard

[@AutonomousAI]

Are you able to disassembly it, may I ask?

[@kinamod2k]

@@AutonomousAI No i cant, the gas lift part wont detach at either end. I guess its friction fit, and I don't want to hit it and damage it. Will i still be able to return if i cant get that part out?

[@AutonomousAI]

HI Kinamod, please help me send your order ID - picture of the gas lift to email [e-mail] for further assistance.

[@omarbali4217]

why isn't the more expensive mode also with a footrest ....

[@AutonomousAI]

Hi Omar, thank you for your suggestion! Each ErgoChair is designed with specific features to meet the customer expectation. There is no doubt that we are trying our best to expand our product line in order to serve more customers. Hence, I really hope you can understand!

[@weaverron3751]

video's out of date , parts aren't labeled like that , my bolts for the arm rest didn't fit on one side finally I got it to fit forcing it .

[@AutonomousAI]

Hi Weaver Ron, please kindly contact our Help Center for assistance with assembling: www.autonomous.ai/help-center. Thank you for your effort!

[@DanielRodriguez-fg5ll]

I dont see holes on the chair to insert teh screws for the leg rest? Should I just puncture the back of the chair seat?

[@gMonee12]

Those screws just stop it from sliding out of the bracket. Slide the leg rest in as far as you need to and put the screws back in. That’s all.

[@DanielRodriguez-fg5ll]

Gregory Phelps thanks

[@gMonee12]

Literally JUST built mine lol. I love it.

[@AutonomousAI]

Thank you for your help :D

[@jamesthewineguy]

Stuck at 03:55 doesn't work on my chair.

[@AutonomousAI]

Please kindly share with us your issue on our Help Center so we can assist you with it! Thank you

[@AutonomousAI]

www.autonomous.ai/help-center

[@jamesthewineguy]

@@AutonomousAI Yes, I got it to work finally--it was the video that helped!

[@inbracedefeat]

I feel like I am doing something wrong but even at it’s most upright position i feel too reclined. Did I install the backrest incorrect?

[@AutonomousAI]

I am not sure about your case. If you still have the same problem, please help me send it to [e-mail] for further assistance.

[@edwin7150]

I’m thinking about getting the myo chair, is tools included?

[@AutonomousAI]

Yes for sure! Those are all included :D

[@darkstar1980]

I just received my chair today and it looks like i got the wrong hardware. Only have 2 M6x40 screws, I thought I was going crazy for a second while trying to attach the armrests with what now look to be M6x25 screws. Way too short....

[@AutonomousAI]

I am sincerely sorry for the unexpected defective part. May I ask what is your order ID so I can assist you better?

[@anthonyamedia9784]

2 months into owning this chair. 1st week the headrest wasnt fully screwing into the Chair Backing causing it to become loose and eventually unstable. 2nd month, the Plastic stoppers for the footrest gave out and now the footrest cant support me. TLDR DONT GET THE UPGRADES CAUSE THEY'LL BREAK ON YOU IN MONTHS

[@AutonomousAI]

Hi Anthony, thanks for letting me know. Please help me send an email to [e-mail] for further assistance. as we will consider to send you replacement parts after confirming your issue.

[@anthonyamedia9784]

@@AutonomousAI I have.....been over 5 days without response

[@AutonomousAI]

Hi Anthony, may I ask have your request been touched? Let me know your ticket ID so I can assist you better in this case.

[@neogetgano1157]

I got the myochair a week ago and since then whenever I sit on it, the chair slowly sinks down then I have to stand back up and lift the chair height back up

[@AutonomousAI]

Please help me send a short video to [e-mail] for further assistance in this case.

[@danielzheng6575]

the center screw of the back is soooo difficult to install

[@AutonomousAI]

How is it now?

[@danielzheng6575]

@@AutonomousAI Thanks for the reply. I ended up spending 4 hours to get the screw on the back installed.

[@cirenamrac1618]

For me the all three K washer’s holes are too small for the O screws. Why???

[@towmater5915]

same what did you do

[@AutonomousAI]

Please support me with a picture so I can assist you further :( Thank you for your effort.

[@cirenamrac1618]

@@towmater5915 I emailed their CS, and they wanted me to film the defective parts. So I recorded a short vid explaining what a fuck up this company is, and they mailed me a new set of screws and washers and they were the correct size. Disappointing quality control for sure.

[@codyg8985]

Assembling right now and my leg rest doesn’t move like in the video, it feels like it’s going to snap when I try to move it

[@AutonomousAI]

Hi Cody, can you please help me send a request to our Help Center to receive the proper support from Customer Service?

[@vandamme514]

Thanks for the video. Easy to do.

[@AutonomousAI]

Glad it was helpful! to our channel for more detailed instruction videos, as well as latest product launches!

[@jarrodpascual7306]

I received my chair last week but the mechanism that adjusts the seat height and tilts the chair back and forth is broken.

[@AutonomousAI]

Hi Jarrod, please do reach out to our customer service team at [e-mail], so we can assist you with any order issues or concerns!

[@emaimina]

I thought that was the case with mine but the handle was just really hard to pull up. It almost feels as if you are going to break it lol

[@Baggerrance87]

Rewatching this instruction video just for the music :)

[@AutonomousAI]

kzbin.info/www/bejne/gITVfZyFnrumjNk You are welcomed!!

[@pinkypop9647]

@Autonomous, if we need to return, please share unistalling instructions. Many thanks!

[@AutonomousAI]

Have you tried this link: www.autonomous.ai/help-center/product/office-chair-disassembly-instruction?

[@nakulpathak54]

For me the front two QNLs don’t tighten the side of the chair, the back one is holding the arm rests. No amount of twisting works with the arm rests and the front two QNLs. Confusing instructions :/

[@AutonomousAI]

Hi Nakul, thanks for your feedback. We will consider to make it better :D

[@ritay2115]

I can't insert the wheels I might be too weak but I just cant get it in no matter how hard I've pressed

[@ritay2115]

I also been twisting it in case there's a place that made it stuck but still couldn't do it

[@AutonomousAI]

Please do reach out to our customer service team at [e-mail] or my personal email at [e-mail], if you still have trouble with the assembling process!

[@austinharroun6019]

Really wish the armrest had more adjustments they’re pretty basic. If you sell better army rest in the future that would be awesome.

[@AutonomousAI]

We are so grateful that you take your time to leave us valuable feedback. We've forwarded this to our relevant for future consideration!

[@auj5901]

If anyone is having trouble with wheels: I put the wheel I was pushing in farthest/opposite from my chest then leaned into it while kneeling.

[@AutonomousAI]

Thanks for the tips!

[@JasonGerardtube]

Just got the chair and really liked the video. My Left arm rest will not lock into place. Does this happen to anyone else?

[@AutonomousAI]

Not really.. If you can show me a short video of it, I believe I will support you better. Please help me send an email to [e-mail] for further assistance.

[@JasonGerardtube]

@@AutonomousAI thanks i've sent an email with video to the email address

[@illuz1oN44]

Man you guys really should sell the headrest n legrest separate I really dont wanna have to disassemble the chair and buy the upgraded version for an extra 30 bucks

[@AutonomousAI]

Hey, may I ask what is your order ID so I can assist you better in this case?

[@illuz1oN44]

@@AutonomousAI 815639

[@AutonomousAI]

Thanks for your quick reply! My recommendation is still return this one and get the one with rests: (1) You can buy the additional headrest but not the leg rest (2) The return process is very easy if you are still in the trial period and adapt 2 conditions: product is in like-new and in the original package.

[@illuz1oN44]

@@AutonomousAI already started the process thank, but what im saying is it should be an option so I dont have to return it but I will be

[@AutonomousAI]

I will definitely consider it with the product team! Thank you so much for your effort!

[@flynn8518]

My stuck at step 8 someone help

[@AutonomousAI]

Can't you align them together, may I ask?

[@moonshinevessel]

I think I'm missing screws

[@AutonomousAI]

No worries! Please contact us via our Help Center page for further assistance: www.autonomous.ai/help-center

[@jehannebc]

No matter what I do, I can't get the casters inserted in the chair base. This is Step 1 of the assembly. Not too encouraging. I have cut my hand twice now on the hard plastic. I have been trying for two hours. I submitted a request for assistance, but your bot says it will be 3-5 days. This seems like a design flaw or the chair base is improperly made. Attaching casters should NOT be this hard. Not impressed and really regretting this purchase.

[@AutonomousAI]

Are you able to insert it in, may I ask? If not, can you please help send an email to [e-mail] for further info?

[@jehannebc]

@@AutonomousAI I got it assembled. Thanks. The instructional video suggests the caster twists in. It does not. You have to shove it straight in with a good deal of force until it clicks. I thought since it didn't seem to twist in, I might break it if I pushed too hard straight on it. But I finally did push (very hard) and it went in without breaking.

[@nyblam3380]

addicting song

[@AutonomousAI]

I got ya :D kzbin.info/www/bejne/gITVfZyFnrumjNk

[@ryanexplorer]

Wth the wheels were SO HARD TO PUT ON, never seen something like this. You should (MUST*) definitely make them easier to put on!!

[@AutonomousAI]

Can you please try using the rubber harmer and apply more strengths on it?

[@audibleyawnswell6368]

The first time I leaned my chair back it got stuck. Now I can’t get any customer service whatsoever. Not a good experience

[@AutonomousAI]

We sincerely apologize! Please reach out to our customer service team at [e-mail], so we can further assist you with this!

[@nathandone6918]

can i get a free ergochair

[@AutonomousAI]

Dude...This is difficult for me :(

[@nathandone6918]

@@AutonomousAI PLEASE ANY CHAIR