Fix a dead Sony Xperia (failed OTA) Not booting up the software update failed error

[@Mantis6396]

Worked for me however i had the issue where it did not show the software updated failed screen, i ran through process once which i left overnight and never finished, when i turned my phone back on it came up with the software error. One thing to note is to make sure you have the correct cable to connect your phone to your PC as when it was failing I tired a different cable and worked first time. Thanks for the video on how to fix this!

[@dimasbayu2630]

i've tried many times before, after i keep tryin and pray, it works ,thanks (Device Sony Xperia XZ SO-01J NTT Docomo)

[@alongbuildsgaming9938]

Did u get error when it's almost done?

[@nettube865]

Bro just wanna give you my thanks for your 5 years passed video. So Helpful 🙏

[@irsanfrianda5466]

Dude, thank you very much. I almost lost my hope, then i found your video and my xperia came to life again

[@TechGuyCharlie]

Wow, its an old video, but I am glad to see its still being helpful 😊

[@varunnagpal2258]

Ok. I am trying this on my Xepria Z1 phone which suddenly became dead. The last time I remember it turned on was when battery was about to get exhausted. Since that time, I tried to charge it many times or boot it but it wont boot. I also tried pressing volume + power button it wont boot. But now I am trying this method. Now I can see Xperia Companion repairing it. I am just waiting for repair to finish and will see if it boots or not. I will keep you updated. Thanks for this good video demonstration

[@TechGuyCharlie]

Thanks, bro, from what I've read online this method works only if you have some charge left in the battery since your phone needs some power to flash the internal storage. After the flashing is complete, try plugging the phone into the charger and see if it charges. I hope it works out for you.

[@varunnagpal2258]

I had not tried to fix my phone for several months. I thought maybe there was some hardware problem and so I didnt go to service center. The phone was just lying unused for many months. Just today I decided to to repair it. So I charged it for like 10 minutes during which I saw your video and then I decided to use your method with whatever battery charge was there. Just ~ 30% way through the repair in Xperia companion, the repair just gave some error and stopped. And then I figured out perhaps my xperia it ran out of battery during repair. I then left the phone charging on the wall outlet for the night. Seemed liked it wasn't repaired and I had to try to repair again in the moerning. But In the morning when I tried to power it on, to my surprise it booted for first time in several months and whats interesting is that all my content on the in-built memory was intact - a blessing in disguise :). So now my phone is repaired and all my content is still there. I am not going to try to hard reset (repair) it again because it seems to work properly and then there is this thing of restoring content. Thanks for your feedback and video again. Saved me lot of pain of time and money!

[@emelindamagnayeadajar3222]

After pressing and holding and connecting my phone to PC there is no checkbox to be check in the "Important Information". Can you help me with this? REPLY

[@Markusaur]

oh you just saved my z3 bro.. i come across you vid during a last minute youtube trawl. my z3 bricked during a companion app update similar to yours.i was told it was an hardware issue and was expecting to have to get a new phone! but thx to seeing ur vid im now reinstalling all my favourite app on to it as i type... legend!! good karma and positive energies to you friend.. respect..

[@TechGuyCharlie]

Thank you, brother! I'm happy my video helped you out :)

[@TheScience97]

Tech Guy Charlie Thanks for the repair tutorial bro! My Xperia M5 has a certain glitch which makes it unusable and I just left it for 2 months which I don't know what to do with it. Then I saw yr vid and I tried to fix it using Xperia Companion....and it works! No more glitches and it runs smoothly again...Thanks again bro and u saved my phone's life...hats off to u! 😊😉😎👍🏻

[@omarmohammed4555]

Tech Guy Charlie how can I update my xperia XA it says that system update failed it tryed it 5 times but it says the same.... Please fix this problem

[@Josehish]

June 2022 and this still works. Thanks for the video and help

[@mizv280787]

when I try to connect my phone to xperia companion it says my phone locked, but i can't access the screen to unlock the phone, do you know how to solve this? Thank you

[@dowindramadhushanka8712]

Dear Friend.... This problem had in my Phone also..... i could repaired it with your vedio.... Thanks Bro ❤️

[@TechGuyCharlie]

Glad to hear that 😊

[@realmee2450]

Is this can work with any Sony model like Sony Experia Docomo?

[@SyahmiNaufal]

"software repair error" pls help me bro

[@SediaUtomo]

Sama, xperia 5

[@opinionacavaz3813]

did 1 4 a client, it swallowed my data, but it worked. Thumbs up bro

[@abelsousa1544]

muito bom, me salvou aqui, eu com a ferramenta na mão e levei pro tecnico, não resloveu e vi seu video, rapido resolveu, grato

[@ligeirinhogameplay]

mesmo não entendendo muito, tambem me ajudou bastante, estava desesperada achando que tinha perdido meu celular.

[@botiguti]

in my case, sony xperia companion sys that it requires the phone to be unlocked... that doesnt make sense since its bricked, do you know something about this failure?

[@Ovatg4025]

You are a life saver! I was able to recover my phone perfectly with this thank you so much!

[@MiJC94]

You saved my life ... I did not know what to do with my z5 .. thanks for your video, I was very much oriented .. you are great. My regards, bro

[@TechGuyCharlie]

Thank you for the kind words Bro, I'm happy that my video could help you out! 😊

[@behzadhashemi989]

Hi, i have great problem in this procedure. my xperia z5 was on the exact conditions you said in the first of this video, but when i want to fix it with this procedure, at that step which have to press and hold the volume down key and holding it until the companion could recognize it or anything else, nothing occured, like the volume down key is not working or the phone is more dead. what should i have to do for repairing it? pls help me!!!!

[@FranciscoSilva-ox9ij]

I did it on my Xperia X f5122, all right. But on the Xperia E4 e2124, failed and does not charge the battery. Will it work if I change the battery for a new battery?

[@keisha5944]

hey, I got to where the software had installed the repair software, I disconnected from the USB and turned it on, it looked like it was about to start, Sony icon lit up the screen, but then it went off. I thought maybe the phone was flat, I put it on charge, the red light would flash 3 times then repeat. but the phone wouldn't turn on. after a while of trying to turn it on and even re plugging the USB in to try again, the phone wouldn't do anything, the computer wouldn't even recognise the phone, it's now not even charging. any ideas what's up with it?

[@TechGuyCharlie]

I've never had this sort of a problem, anyways did you use the original charger and cable that came with the phone? It sounds like a dead battery to me since the software update completed successfully, still though it should at least charge while being turned off. Before the repair was your phone turning on? or had some problem? Try leaving it overnight on charge, if that does not fix it then its time to drop it off at Xperia care.

[@keisha5944]

Before I tried updating the phone and doing a software repair, yes it turned on, and worked fine as long as it was plugged in. Or as long as I wasn't using the phone it would stay charged. If the phone went flat and I put it on charge, it would straight away say there was a 100% full charge. I could leave it charging for hours and hours, but as soon as I took it off charge and trued using it, it would turn off within 5 mins. When my phone first played up, I was on the middle of watching a movie with my phone connected to the TV through a hdmi lead. The phone all of a sudden turned off, I had to do like a factory reset by holding the down volume and off button at the time, it turned back on, but since them to battery played up. Up until then I used the correct Sony charger. So comes today I try repairing it, I use the less I have been using on it lately, which isn't a Sony lead, but made no different with charging than when I was using it months back when it was playing up

[@rahman.utara.]

I try this PC comp methode.. But always failed updating android Oreo on my XA1 ultra. Any solution?

[@humayunco2424]

Thanks to my Allah. My phone is now in more stable condition.

[@idiamindadaoumee2505]

Ouh .. It's a very good video. I've never experienced my sony like this .. But I fix it in the service center. Very nice work guys

[@elgonber8611]

Thank you very much brother, I was very scared and I saw many videos about flashtools to repair it but nothing worked. Seriously, thank you very much

[@TechGuyCharlie]

Thank you so much, bro! glad my video was helpful! 😊

[@lorenzoagravante7750]

this is great !! it works you just give me hope bro ! , i've spent a day to fix my sony xperia z1, luckly i saw youre video and it helps alot, keep it up ! cheers !

[@JadenJPDB]

Hey Charlie I have a z1 I upgraded it to 5.1.1 lollipop with the build 14.6.A.1.236 I was hoping that the battery would last longer and I was right the battery last so much longer no lags no bugs. I was thinking if you also own the z1 like me.

[@lucastomas3695]

Hey bro, I have an Xperia Xz and I'm getting the error "uegetphoneinfomissinginfo" it's working fine but I want to do a software repair cuz some apps aren't working and the battery is performing bad... Everything else works on Xperia Companion, except for software repair, when the phone restart this message shows up.

[@rabarijaonaandry7944]

hello in the middle of the process it shows a dialog box as a repair error, what should i do?

[@TechGuyCharlie]

Try it again, if it still does not work, you will have to take the phone to Sony for software repair.

[@dojando6003]

and what do I do, when the Xperia companionsais that I should recharge my phone but I charged it for 2 hours so it should be more or less full.

[@AbhaySingh-po6op]

can i fix this by flashing official stock rom from sony website

[@abdulbasheer8882]

While repairing unfortunately my phone got disconnected.. And after that when i connect it to pc it gets disconnected automatically.. All i see is red led blinking when i try to connect it Please help!😢😢😢

[@abdulbasheer8882]

Please please please help me out😢😢😢😢😢😢

[@TechGuyCharlie]

How did that happen? loose cable? If your phone gets disconnected in the middle of factory reset it should not be an issue, I also had a situation where the phone got disconnected during a factory reset, all you need to do is do the entire procedure all over again and it should be fine. Can you recharge the battery? try with a different USB cable and try on a different computer? If nothing is working then you will need to take the phone to Sony service centre.

[@abdulbasheer8882]

Tech Guy Charlie Yes, it happened due to loose cable.. I charged the phone for couple of hours then did the procedure again with same cable and on same computer, it worked for second time.. And my phone is completely fine now!!😇😇 Thanks a ton for such an informative video 😊😊

[@shrisuyash6714]

Thanks a lot yaar you saved my life ... My z3+ back again ...

[@TechGuyCharlie]

Glad I could help bro :D

[@kamisatoayaka3375]

My Xperia XA 2016 stuck in a sony logo, so this method work or not?

[@alongbuildsgaming9938]

Mine got error when it almost finish, tried lot of times but still the same. I can't update my Sony Xperia Z3+ 5.0.2. Help

[@diraimanti6026]

I can not continue the repair because the bootloader has been opened, is there any way to fix it if you repair in the bootloader that is still locked?

[@CloseOne]

Can you verify if there's an issue with Windows 10? I've had trouble with it and Windows 7 seems to do a much better job for some reason? I don't think my Windows 10 PC ever downloaded the Android Driver or refused to.

[@jomarlaura5707]

hi techguy, i have aproblem with my sony xperia m2, after the startup of my phone it only shows complete black screen. do you know how to fix this? thanks

[@nagamanithemballi4900]

Is any data related to our prsnls files will be saved in pc

[@isamilkhan3137]

Sir I flash Sony Xperia X performance with 8.0 version my phone is docomo as 04 h a model number during this flashing procedure the flash tool hanged on closing day partition so I unplug my phone and my phone show the phone updating error please help me how it is possible my phone first Android version 7.1 upgrade with 8.0 generic version I means that docomo to global pigeon flashing during this procedure my phone is dead how it is repair

[@RobertForslund]

Awesome! Worked for my old Sony Xperia Z (6603)! =) Now I can keep using it as an emergency phone! ^_^

[@dianejobacudo3855]

mine was stuck, the app doesn't proceed after holding the volume key and connecting to the computer. No response at all.

[@jaybhajiyawala]

My phone can't detect by pc companion software then what should i have to do????Answer me as soon as possible.

[@Матвей-и2ю8п]

Answer please. But what if my phone is running low? He does not want to restore it, since the charge is low.

[@TechGuyCharlie]

Then you'll need to drop the phone off at sony service centre. No other option since the phone doesn't charge when plugged in.

[@VSX01]

how much time does it take to initialize?

[@shrisuyash6714]

same here stuck at initializing ...

[@shrisuyash6714]

after 8 hours its updated to 7.0 but this process really works ...

[@rimat6636]

please someone help me here.. I'm getting xperia connectivity UE_1404 UE update problem when repairing.. what to do? any suggestions would be really healpful

[@chanmanago]

I download my software update then if im done to dl and i install after that will shut my sony then u see update or android logo. Then after 1/4 of updating, then automatically restarting. After open Always says software not install? How to fix this problem? Help me!!!!

[@nomi4193]

cant proceed because the device is locked??? help :(

[@RobertForslund]

If you haven't sorted it out yet, try running the PC Companion as an administrator! =)

[@petyke66]

It says that because you connected the phone. Click on software repair without connecting the phone.

[@sukhendumondal2101]

I have Xperia xa ultra dual Indian version even right now I'm not getting nought but when I'll seen your video I'm quite nervous could you confirm me when I'm getting android system update can I OTA update or not?

[@MrKshravan]

My mobile (Xperia Ray) isn't detecting even if I hold volume down button and tried with multiple USB cables but no progress, Please help me.

[@thedevilmayfear]

After step 4 it's not proceeding to the next step automatically. What to do? Pls help

[@mirul1423]

I forgot my pin code. So, is it recommended for me to use the same method?

[@deidreterblanche119]

Thank you for the video charlie, I tried it but my phone shuts down as soon as the home screen appear. i cannot get it on and working long enough to operate the companion system repair. Any advise?

[@TechGuyCharlie]

You can repair the phone without booting up in Android! Just do exactly what I did in this video and everything will be good.. Oh yes, you need the battery level to be at least 30-40% to repair the phone.

[@TEJASVISHARMA]

my xperia z bootloader is unlocked and when i connect it is giving me error cannot update as bootloader is unlocked

[@Azartech1]

hey some one help me when im prees the down key and the program do nothing

[@rawdahbaynosa5046]

i have a problem , while I was repairing my phone it does'nt success it state that "error code ueupdatefailed ue_2005 " what should I do?

[@TechGuyCharlie]

Can you try on a different computer? My laptop gave that exact same error while I was fixing my friends xperia phone, then I tried on desktop and it worked.

[@setroflash3r333]

i think is emmc faulty

[@akbarpadmakun]

I can' install the xperia companion on my computer, any suggestion?

[@TechGuyCharlie]

Can you please tell me what error you are getting?

[@louiseshergold-baker8372]

I was using this method when the cable failed and ruined the update, it wont let me reinstall as it wants the passwork but wont activate to the password screeen or fingerprint scan z5 compact

[@chanaperera4100]

I was able to recover my phone perfectly with this thank you so much

[@JohnGlamour]

It is alive again! Thank you !!! (Sony Xperia X)

[@leonardoaguiar8032]

idk if someone will see this but I need help to fix my xperia XZs my XZs is a japanese model (SOV35 - AU), and for some reasons I tried to install a firmware of the western model (G8231) using Flashtool etc etc. (It is possible, i've seen tutorials using the exact same model than mine) In flashtool it said that the flashing process was finished and that I could unplug and reboot my phone It starts normally until the label "XPERIA" appears, but then it got stuck in this screen and I can't even turn off the phone Now i'm going to wait until the battery is drained to try to charge a little bit and try to use xperia companion

[@angieharpist]

Thank you so much I was nearly in tears until this video!!

[@TechGuyCharlie]

I hope you were able to fix your phone 😊

[@angieharpist]

Tech Guy Charlie I was, yes! Thank you!! 😊

[@Vicky70618]

hi bro I'm using xperia z3 plus dual battery drain fast u r repair method use means battery problem solved ah plz tell me bro plz

[@awesome53559]

Bro..my z2 is brick.. I'm i tried using this method.. The thing is when it tell u the steps for holding down volume down key for then connect to pc..after 10 seconds i get notification from pc saying "USB not recognized" how to fix that.. Please tell me

[@TechGuyCharlie]

Can you try it with a different USB cable? How did your phone get bricked and any idea how much battery was left before the phone got bricked?

[@awesome53559]

Tech Guy Charlie I used to have that phone that i gave it to my stupid brother who doesn't care about his phone.. He charge his phone with different chargers.. Told him so many times not to do that..i woke up and his phone was charging with Motorola nexus 6 charger and it was stuck on sony bootup logo..and it was literally burning 🔥.. I unplugged.. It wasn't turning on since the night b4 this happened.. I tried with different cables, cleaned the cables as well..tired on 4 different PCs. But it's not recognizing the USB..went to repairer and he said there might be a hardware problem..

[@awesome53559]

And I'm nore sure about the Battery through neither do my stupid brother

[@malabc8647]

same with u..and i do again but also stopped with this error .so how??can u tech me i need help..plz..

[@Xionlord]

Im getting the error " software repair failed bla bla bla " What do I have to do ? Please help I have a z5 compact

[@andrescardozo3926]

Hi, is this method useful for z5? Greetings.

[@TechGuyCharlie]

Yes, it works for all Sony Xperia phones!

[@cliffeddlerchrister9706]

sony companion cannot help this problem. i try change compatibility to windows 7/XP does not work. how i fix my phone x performance f8131, the problem is "the software update failed" the the phone turn off

[@cobiam123]

I have the same problem, but when the phone is connected sony companion show me that the phone is must unblocked. I dont know what to do. Help me please

[@cliffeddlerchrister9706]

@@cobiam123 i solved it, im using software called xfirm. easy to use. 😊

[@SyahmiNaufal]

@@cliffeddlerchrister9706 how did u do? pls help me

[@roymiana4242]

it says repair failed. during the repair process. what to do?

[@abdulhaseeb2609]

how to check my phone is 80 % CHARGED IT SAYS SOFTWARE REPAIR FAILED

[@Powerrade1770]

My device is "locked" and i *can't* unlock because boot will freeze. Software *can't* update what i can do now?

[@Powerrade1770]

@AlamWeb i got the message " The Phone is locked" i must enable OEM into the developer menu, but i *can't*, because my phone crash while boot... I'm try more than 3 hrs with Xperia Flashtool brick the software so i hope i can unlock my phone...

[@SyahmiNaufal]

@@Powerrade1770 did u find solution?

[@anmolsharma2383]

xperia companion not detecting my Z ultra. Battery is too low. Keep getting disconnect, what should i do?

[@TechGuyCharlie]

I guess its time to go to service center... Your battery must have 10-20% charge for restore to work.

[@haninnazzahro1437]

Hello bro, my battery is out of battery. Can it still be fixed?

[@seribu1cerita480]

how to use old mobile phones that don't support sony companion?

[@JohnQuincyGAdams]

my z3 died after updating ...it cann0t be detected even if i have 3 cables to make sure im not using a faulty cable...but it still cannot be detected...while my xz1 can be detected...

[@argieorilla4072]

Can we used this also to xperia z2

[@TechGuyCharlie]

Yes, it works for every Sony Xperia phones.

[@adamdrobnak607]

@@TechGuyCharlie No it doesn´t. I tried it on my Z2 and the message repair error came up in Xperia Companion. How to fix it? Thx.

[@awwad9314]

Will it take one hour to complete the booting ?

[@afaqprince969]

sir i have z5.. software repair error aa jata hai..tell me kya kron sir

[@boonies684]

Pc companion said i needed to unlock my device which i am unable to do so.. Help!!!

[@mynameismrmeow]

Mine xperia c5 like i change new battery it wont turn on or enter flashmode

[@TechGuyCharlie]

I am guessing the new battery is totally flat?

[@mynameismrmeow]

@@TechGuyCharlie i check the voltage are 3.8V but the red LED are steady on

[@TechGuyCharlie]

Leave it plugged into the charger for a couple of hours, otherwise you'll need to take it for repairs, because there is really nothing that can be done if the phone doesn't turn on.

[@mynameismrmeow]

@@TechGuyCharlie ok i try thanks man

[@helenfernando3305]

after I try what you do my phone is now turn on but I cant setup its always say and my screen freeze saying unfortunately android home has stopped always saying that can you help me to fix this I also try 5 times to software repair

[@TechGuyCharlie]

Take it to Sony, might be some issue with the hardware. What model is your Xperia?

[@helenfernando3305]

@@TechGuyCharlie thanks for the feedback I already fixed my Phone using flashtools btw my phone model is xperia z5 softbank modelnumber 501s0

[@DeanSamdimadre]

I need to help,why my z5 in step 5 will failed

[@DeanSamdimadre]

okay i succeed,thx your video >

[@ronanhaokip3955]

after fixing and losing my files and datas, can i recover and get them back again?? please help me.. i have many important things on my device

[@TechGuyCharlie]

Not really Bro, if your phone can't boot, it's going to be impossible to recover files from the internal memory. That's why I always take backup of important stuff.

[@ronanhaokip3955]

Tech Guy Charlie i followed your instructions and thank you i got my phone back. But its so unfortunate that i lost all my everythings on my phone. Everything and everything got disappeared. Im so disappointed. Is there a way i could recover them back even if not backed up?? Need help

[@arundhatighosh8250]

Hello TeCH GUY CHARLIE I cannot install the xperia companion software. Please help me to install it. Ist it was saying about some dll file error after downloading the windows KB2533623 update it is still showing me some error. My computer is running windows 7

[@jdez033]

my phone says is corrupt and can not be trusted.. any help??

[@FRUIT_TASTIC]

How it took the time to restorePhone Repair

[@cartiliel2401]

Thank you so much for sharing, this fixed my bricked Xperia XZ Premium.

[@TechGuyCharlie]

No problem :D Glad such an old video is still helping people out.

[@High5Authentic]

My xz premium is rooted. Will this unroot it. The bootloader is unlocked. Please I just want to unroot it.

[@zied4223]

I'm not getting the green led light. Just red light. Plz help

[@NebulaGamer]

When you have this problem with the error message, how can you charge the phone?

[@TechGuyCharlie]

You can't.. Unfortunately. If the battery is dead, then only option is to send the phone to Sony for repairs.

[@muhammadrisnadi3107]

May I know? how long to fix it?

[@nexhmiismaili5385]

dos this work for sony z5 premium please?

[@TechGuyCharlie]

Yes, it does. It works for all Sony xperia phones.

[@nexhmiismaili5385]

This isn't working on my Sony Xperia z 5 premium

[@mikkawicaksonosuryaputra3998]

my phone was on a dead battery how could i repair the software?

[@TechGuyCharlie]

There is no way to repair the phone with a dead battery, you will need to take it to Sony.

[@lukec9589]

dude please help me is giving error my phone Xperia e1 dual d2114 UEGetMissingPhoneInfo

[@pranayswami2706]

My Sony Xperia is attacked by virus and due to this my device is not working and Xperia not turning on what to do plz help me

[@handrianguci8501]

Could it fix my corrupt xperia?

[@denbagus4062]

thank you my cellphone came back to life

[@sothearithphon7794]

How to do more if it is not working ?

[@jonneebernabe1483]

a million thanks for saving my xperia Z5.. XD

[@Melusi-jd7qk]

My computer doesn't move to next step Only show the step to follow after the intializing process

[@nicherecords4188]

Does it work for Sony Experia z

[@TechGuyCharlie]

Yeah it does! Works for all Sony Xperia phones.

[@jocelalegrado1643]

Why is always failed when the installation is done??

[@ariel1899]

Thank you so mucho!!! Your video saves me jajajajajj I have the same phone of the video, Sony Xperia Z Ultra, and it's working very well right now :D