Fix a Paper Jam | HP OfficeJet All-in-One 8010, 8020, Pro 8030, 8020e, 8030e Printers | HP Support

[@PearPod]

I see absolutely nothing and it still says I have a jam

[@longliveezio]

Did you end up getting it serviced?

[@DGlaser47]

Thanks for the video. I had no idea there was a paper path cover. Solved my problem immediately by removing it and got the jammed paper I couldn't find

[@maggiesands7625]

Excellent video. You saved my sanity today! Thank you so much for such concise instructions!!

[@HPSupport]

Hi Maggie, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Akhil_HP Social Media Tech Support

[@BarefootPsalmist]

Absolutely brilliant! I’m so glad I watched this, I could see the trapped/torn papering the inside but never even thought to pull the tray out. There it was. Many thanks 🙏🏾

[@HPSupport]

+Lovena Glad to know that the video has helped you fix the issue.

[@TocaBoyHatesNovelas_123]

I did it! TYSM 🥳🎉🎁🍾🎊🎈

[@charnalarkin3685]

I am 93 years old. My computer got jammed this morning and I just couldn't release the paper. I suddenly remembered YOU TUBE and in five minute I was cleared and printing. Many thanks. This is an amazing service.

[@HPSupport]

+Charna Larkin Glad to know that the video has helped you fix the issue.

[@RobertWellerRub]

In Colorado we need to open the back of the printer but have failed

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx Binu - Social Media Tech Support

[@tbenjamin5923]

Omg Thank you!!! My fiancé wake me up yelling my name out to fix the printer !!!! 🤦🏽‍♀️🤦🏽‍♀️ he’s legally blind that’s why he needed me to do it but your video helped me out.

[@HPSupport]

+T benjamin I am glad to know that the video has helped you fix the issue.

[@LaJolla7857]

I spent an hour before I found this fantastic video instructions, it was quick, easy and IT WORKED! Thank you so much!

[@HPSupport]

Hi Pauline, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper feed issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3gO4lbf Binu - Social Media Tech Support

[@alisonrbrown9723]

Thank you - super clear instructions and gave me the confidence to take printer apart to release paper. It was easy to put back too and is working happily again. 😊

[@HPSupport]

+ALISON R BROWN Glad to know that the video has helped you fix the issue.

[@adriennecox360]

What a great service you're providing!!! Many thanks.

[@HPSupport]

Hi Adrienne, thanks for contacting! We are delighted to hear that the videos are so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@johndunn7733]

I can confirm the HP 8020 as the most gaped printer of all time. Always all jammed up.

[@HPSupport]

+John Dunn Please refer to the instructions under this document to fix this issue: bit.ly/2Sn2Wfx

[@dennispalmer6007]

Thanks for your video. Was able to remove the paper jam and back printing very quickly

[@Lordhavemercy410]

God bless you.You really made my day.I found it so easy to do

[@HPSupport]

+STELLA Glad to know that the video has helped you fix the issue.

[@teacherjulesandculturecoach]

THANK YOU! I watched the video and it worked!!

[@samueldragon1017]

Thanks I got a promotion after fixing the printer.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@leighvalentine7054]

Thank you this video was really helpful. Freed my paper - yay!

[@HPSupport]

+Leigh Valentine Glad to know that the video has helped you fix the issue.

[@billybossier2888]

in the video is says "when possible move the ink from side to side. It doesn't say what to do when it isn't possible or how to help it move I'm sort of suspecting there is paper stuck behind the ink cartridge or the error is being caused by it. I've done all the other suggestions and cannot find a jam and confirmed everything is moving as it should. unplugged and plugged back in to reboot. What do I do to get the ink cartridge to move?

[@HPSupport]

+Billy Bossier Please perform the steps mentioned under this document to fix this issue: bit.ly/2Qr3blQ

[@taymiddleton5229]

Thank you so much! You truly saved my day and sanity.

[@HPSupport]

Hi Tay, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

[@kerriryan9078]

Awesome advice. It worked perfectly 😊

[@HPSupport]

Hi Kerri, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@Enybaby87]

This was very useful thanks a lot!

[@HPSupport]

Hi Enikő, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@jog9205]

Thank you so much! At age 72, wish I would have had more common sense to search for a video on how to clear a paper jam; I could have spared myelf a lot of self-inflicted hand injuries!

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@ashlinefelix8469]

This worked!! So happy! Thank you

[@HPSupport]

Hi Ashline, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@SujayaRajesh]

Thanks. Worked perfectly.

[@HPSupport]

Hi Sujaya, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Akhil_HP Social Media Tech Support

[@miriamgalili5610]

How about a load paper error with 8025? The firmware is updated, paper is loaded, I removed cartridges and put them back in after plugging the cord back into the wall and updated it. Still gives load paper error

[@HPSupport]

+Miriam Galili Please perform the steps mentioned under this document to fix this issue: bit.ly/3bHLZmO

[@REI-20244]

Omg perfect! I Google this and video came up. I was able to fix paper that was jammed!!

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@alexherrera6348]

Thanks again really need to fix my paper jammed printer thanks a lot

[@HPSupport]

+Alex Herrera I am glad to know that the video has helped you fix the issue.

[@cynthiathomas848]

Amazing easy and well explained !!- my problem is finding the parts to the 94-HP office jet 8020, missing output tray- any help would be appreciated. Thank you in Advance

[@HPSupport]

+Cynthia Thomas You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@lizzyd1769]

Thank you sir, this is really helpful 😊

[@HPSupport]

Hi Lizzy, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@crystallopez7026]

i had a question where did you get the paper jam cover ? bc i accedíantly threw mine away!!🤦🏽‍♀️

[@HPSupport]

+crystal lopez You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@lizzyd1769]

Thank you sir for this video, it really helped.

[@LuisAguilar-q2p]

Life Saver, thank you!

[@iwasntthere]

Thanks so much you saved me some tears because I had homework to print and my printer was jammed and my homework was due the NEXT DAY

[@HPSupport]

+simzanimates Glad to know that the video has helped you fix the issue.

[@disneymama78]

I just bought the 8030e model and I need to know how to scan multiple documents. It doesn't allow me to feed the paper in the top to scan. I have to open the top and scan each paper one by one. What am I missing?

[@HPSupport]

+disneymama78 Click the Plus sign () on the left side of the window to scan additional pages. If you are not using an ADF, you will need to load the next page of the document onto the scanner glass to add each additional page. 4. Click Save to capture the scanned file but leave HP Scan open.

[@disneymama78]

@@HPSupport Thank you!

[@kwinnrozey2870]

Thank you so much 🙏🏼🙏🏼🙏🏼

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@marespinoza09]

The cartdrige won't slide to check that part. I cleaned everything you said in the video and still doesn't work. I'm so frustrated because it's almost new.

[@HPSupport]

Hi Mar, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3g9ViAR Binu - Social Media Tech Support

[@anitakohyar7146]

Perfect 💯 Thank yoou

[@TheJFam993]

The paper path cover broke when I tried to pull it out. Where can I buy another cover?

[@HPSupport]

+Dahlee You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@JoeHarkinsHimself]

The video, as excellent and complete as it is, does not recognize and fix another difficult issue that I was able to sole ONLY by carefully noting of something in the video that is not mentioned but turns out to be important. I was being driven mad by my 8020 printer spewing out 5, 6, 10 or more blank pages to print one short message - and even then, getting a paper jam. There were times when, in order to stop the printer from rolling out one blank page at a time, over and over, ignoring attempts to stop that using the printer control panel or in the desktop printer controls, I had to unplug the printer. After plugging it back in again, the roll out of blank pages resumed. The cure? Note in the video that the paper tray is NOT fully inserted to be flush with the front of the printer body. There's a button inside the tray that collapses ad/or extends the length of the papepr tray so that when reinserted into the printer, it sticks out as shown in the video. Paper should be loaded into the tray so that the edge of the stack closest to you is flush with the part of the tray closest to you, not all the way to the front inside the printer. Do that and the printer now uses only as many pages as the document requires. No more blank pages. BTW - you may ask how to install the output tray so it snaps in on both sides evenly and flat onto of the paper tray? ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha

[@venividivici4253]

Good video

[@HPSupport]

+Veni Vidi Vici I am glad to know that the video was very useful to you.

[@StitchinGranny]

Thank you so much for this!!!!!!

[@HPSupport]

+StitchinGranny Glad to know that the video has helped you fix the issue!!

[@overthetop52]

That worked...Thanks so much!!

[@HPSupport]

+Pete Fierro Glad to know that the video has helped you fix the issue.

[@llll24647]

I need to know where to get a new paper path

[@HPSupport]

+Alex Andrade You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.

[@yameshiaphilostin2478]

How do I print on cardstock??? Cannot find a video for it - please help!

[@HPSupport]

+Yameshia Philostin Yes, the HP 8720 printer can print onto card stock, as can 99% of past and present HP printers. The card stock must be place into the paper tray. ... Some HP printers can do this, but in some the paper must be removed, and then ONLY the card stock inserted.

[@yameshiaphilostin2478]

@@HPSupport that's not working...I've even called you guys and the rep said my printer cannot print on cardstock.....I will have to return this printer and get another. Because I'm a teacher I need to print on different kinds of paper so I need a printer that can do that

[@allthehatswewearchannel]

Perfect - thanks I was about to pull my hair out.

[@HPSupport]

+Scott Snow I am glad to know that the video has helped you fix the issue.

[@Loki_Is_The_Hottest]

Thanks so much. This was a big help

[@HPSupport]

+LOKI_is_the_most_attractive_marvel_character Glad to know that the video has helped you fix the issue.

[@vickiestauffer4319]

Unfortunately, the video does not show what to do when the white plastic roller cover under the blue handled panel is out of place/probably broken tab?? I barely got a 100 pages out of this printer and its useless after a jam.

[@HPSupport]

+Vickie Stauffer Please refer to the instructions under this document to fix this issue: bit.ly/3zSwfGq

[@melrose4429]

Thanks that was really helpful!

[@HPSupport]

+Melissa Yiddzy Glad to know that the video has helped you fix the issue.

[@dreruiz6335]

My printer continues to say jammed paper but I barely bought it and no paper was ripped. I am unable to move the ink cart, could that be the problem?

[@HPSupport]

+drey ruizzz Please refer to the instructions under this document to fix this issue: bit.ly/2Sn2Wfx

[@Lordhavemercy410]

Don’t force the ink cart if it refuses to move because it can break,just go to that blue cover and try to lift it up,you will surely get jammed paper there.The thing can’t be telling you jammed paper without anything jammed.I did my own too,the ink cart wasn’t moving,it was trapped on the right corner but I just opened the blue cover and I found the jammed paper and I removed everything everything,and that’s it.So easy to remove.

[@angellight9500]

really good instructions but the design of this printer should be much easier to remove paper jams

[@AnSeabhac2012]

I never knew what that blue handle was for!!!

[@HPSupport]

Hi Risteard, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@paulinewatson8400]

The ink cartdridges won't move? I've watched heaps opf KZbin 'How to' vids. I've tried to manually make the paper feed through without success. I HATE THIS PRINTER!!!

[@benweaver900]

didn't solve my problem with a "false" paper jam. I have done a semi-reset on the printer and still get the same error..

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6051ogY21 Regards, HP Support

[@musicaljean]

Thank you!!

[@eyesata114]

Thank youuu!!

[@HPSupport]

+eyesata Welcome!!

[@Shugo17chara]

Paper path cover stuck

[@HPSupport]

Hi Nicole, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx Binu_HP Social Media Tech Support

[@isaacgreen1035]

god bless you

[@HPSupport]

Hi Isaac, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@Oxford322]

What if the drawer is saying it’s open when it’s not ? Driving me nuts

[@HPSupport]

Hi Alison, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as you are receiving 'Door Open' error. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3QrTKjg Binu_HP Social Media Tech Support

[@ksalty55]

What is it says there's a paper jam and there's no paper in it

[@nigelanicette8196]

I just want to add, don't put too much paper in the printer. It'll cause a paper jam. Only put some paper in the printer at a time.

[@LindaTruman]

paper has jam HP pro 8025

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056Wy5Xe Regards, HP Support

[@daniello9155]

"Good afternoon, HP Support" sorry there is no hp support. brand new printer and jams in adf, got it replaced and the same thing paper gets about half way through , jams and mangles the paper. Always bought hp, not now.

[@sophiewright8090]

🙏🏻🙏🏻🙏🏻🙏🏻

[@HPSupport]

+Sophie Wright Welcome!!

[@andyallan2909]

If possible, and without forcing it, slide the carriage all to one side. Carriage is 'stuck' right in the centre (paper jam underneath) and won't move. Your instructions don't cover this.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6056WTpze Regards, HP Support

[@lillyrose166]

I did all the steps and the error still comes up. My printer is out of warranty. Paid too much money for this HP printer for it not to work. The error will not go away. It was a waste of money purchasing a HP printer. Will never purchase another one. Don't have money to service a printer. Can't set up wireless printer, the lights start flashing and the monitor turns blue with some letter and number. These printers are too expensive to have these types of error. Now my printer does not work and have to buy a new one, waste of over $200. Once the warranty expired all the problems started. The quality control need to be better. Warning to others do not purchase a HP printer.

[@HPSupport]

+Lilly Rose Please refer to the instructions under this document to fix this issue: bit.ly/2Sn2Wfx

[@Lordhavemercy410]

I can tell you,it’s a very good product.Maybe many hands are operating it and some people may not be patient enough.All these things are so sensitive but if you handle them with care, you will enjoy them,I can tell you.

[@tiffiney2185]

Lilly, I had the same issue. There was no paper jammed and nothing in the video worked to get rid of the error message. I actually punched it and the error went away LOL!!

[@BeaverZer0]

mine is just telling me paper jam and there is none.. what a garbage product.. this thing might have printed 1 pack of paper in its life and its broken.

[@HPSupport]

Hi Beaver, thanks for contacting! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx Binu - Social Media Tech Support

[@JamisonEdits]

Extremely unhelpful

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx Regards, HP Support

[@Hanikatiki]

This is the shittiest printer I've ever had. ALWAYS HAS A PRINTER JAM AND THERE IS NOTHING!!!!!!

[@HPSupport]

Hi Fanny, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx Binu-HP Social Media Tech Support

[@shenyperez5210]

This is the worst printer I have very purchased

[@lemuelshoneyin2749]

This didnt fix anything

[@HPSupport]

Hi Lemuel, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx Binu-HP Social Media Tech Support