ITIL® 4: Service Value Chain (eLearning 9/25)

[@sarahsherriff5956]

Loved the tidy bedroom example :-)

[@jose.albuquerque]

🎯 Key points for quick navigation: 00:36 *📝 Planning requires a shared understanding of vision, improvement directions, across products and services.* 01:47 *💡 Shared understanding is crucial in planning and improvement processes.* 02:27 *🔄 Continual improvement of products, services, practices, and all value chain activities is essential.* 03:24 *💑 Engagement with stakeholders is crucial for co-creating value and benefiting all parties.* 04:47 *🛠️ Bringing components to the service requires obtaining/building them and ensuring availability when needed.* 05:27 *🔍 Meeting specifications broadly, considering outcomes over outputs, is crucial in the delivery and support phase of the service value chain.* 06:50 *🔄 Allow for dynamism and flexibility in service management processes as expectations can change and outcomes may differ from initial plans.* Made with HARPA AI

[@Davo64207]

Thank you sir, I couldn't find the rest of courses starting 10/25...

[@bertrandlemoine2300]

Same problem ! Where are courses 10-25/25 ?

[@TakomaChris]

Good stuff - thank you for teen room shared vision metaphor - helps

[@DutchManticore]

Why in the world am I being asked to learn this by heart to pass the exam.

[@frankturley5202]

I agree, they way this is written in the core manual is terrible.

[@stevenv2190]

To make you fail and pay them more. Like a twisted Ponzi scheme

[@aashishVlogs25]

Really good. thank you :)

[@HenrySilika]

good stuff

[@ameenaalbanna]

Where is the rest of the course 🥲?

[@ag-sn2gm]

[@JA-si7uk]

where are the rest of the series?

[@hakimgadi6343]

Hi How can I do the mapping between the service value system and service value chain?? as well as the 7 guiding principles in one holistic process? Regards

[@BrianScottbpscotty]

The practitioner guides are very useful for this now - all of them are now available vie myITIL on axelos.com but you have to pay for a years subscription.

[@yuvraj4870]

why the fkn annoying music in the background