GameStop FORCES Employees to LIE to Customers - TRUTH from Ex-GameStop Employee | RGT 85

GameStop is no stranger to controversy, but a new plan called "Circle of Life" is now FORCING GameStop employees to LIE to customers about having only used products. As an ex-GameStop employee, I share my thoughts on this program and why it should end.
Grimsie42: / grimsie42
Shirts: rgt85.spreadshi...
Patreon: / shawnlong
Twitter: @ShawnLong85
Facebook: / shawnlongne
For more great retro content visit www.gamester81.com

[@SwankyBox]

Honestly, I feel like every time I've gone to GameStop over the past year, the people inside always seem a bit more dead inside. Whatever passion may have been there is gone, and a simple purchase turns into a game of twenty questions for an upsell. The relationships or genuineness that I felt before has sort of fizzled away, and now knowing a little bit more of the inner workings, I suppose I can understand why. I knew it was their job to push certain products, but given this dynamic, I feel really bad for people who have to conform to this soulless approach.

[@Dougy]

SwankyBox Kinda sad that a bigger youtuber doesn't get any comments besides this one

[@kdwithgoodhair5451]

SwankyBox lol

[@nerdygameraddicts861]

yes & gamestop will fall like blockbuster except sooner it's 50/50 digital games are the wrong direction because there discriminated product if you get caught modding or hacking xbox you get your digitals games taken away but they cannot do the same for disc games which is very wrong & is why they want digital games more so can to control us & maybe one day try to control our digital games like making them unavailable during a update or something.

[@cyphaborg6598]

SwankyBox YES!!,but did you pre-order " insert game "

[@bubblewrap7357]

I worked at Gamestop for years, multiple locations. It's true, they wear the employees down and overtime they become dead inside because they never encourage, they always expect more and tare down.

[@nomadsr]

even Walmart has free 2 day shipping now. why do we need GameStop anymore.

[@nightruler666]

amazon prime next day shipping and you can get a brand new games under $50

[@lightningcolond]

Yo are you guys sponsored because you sound like an unskippable ad.

[@ThreeDaysOfDan]

Vampirerockstar Prime is like 100$ , it's not free shipping . AND not everything is prime eligible .

[@LeadSails]

ThreeDaysOfDan i just buy digital games on xbox live marketplace and PSN store. Why have to wait?

[@desmondjohnson3268]

2k18 is 41 dollars at Walmart and 60 at game stop enough said

[@AllenE1968]

I go to Amazon now for my pre orders. I get 20% off for being a prime member.

[@Michael-qb5hg]

Allen Ewasiuk I'm a Prime member and don't save 20%. Please explain?

[@AllenE1968]

It has to be pre ordered games.

[@bazzaro1982]

You just need to buy a Physical game within two weeks of release or pre order. I usually don't oder until after the game comes out so I can check reviews and I always get the 20% off.

[@MetalHorrorGamer]

Allen Ewasiuk yeah me too being a prime member is awesome. especially for pre ordering games.

[@CheapestGamer]

Funny thing is you get 20% off at Best Buy all the time(except Black Friday since the scumbags at corporate decided to block it then) and it's only $30 for TWO years of their Gamer's Club Unlocked compared to $100 per year for Prime.

[@TEDdotcom]

Now I know why I was sold a used Until Dawn game when I literally saw a new one on the shelf... Shady Game Stop, never coming to your store again.

[@gio8516]

This happened to me once. I recently picked up a Nintendo switch and was looking for some new games. I thought “Why not try Pokken.” I go to gamestop and find pokken. I go up to the register and say “I would like this please. Oh and can it be a new copy?” Do you want to know what they said? They said “I really don’t think there is a difference between new and used copies. You’ll be better off with a used copy.” So to all those people who think he is making this up, he isn’t.

[@chris7285]

I was once sold a sealed box of nothing. The game wasn't inside. And I was pissed.

[@tvvist3dgc388]

I share your pain man. I too was an assistant store manager at one time and I was forced out because they realigned the district and wanted me to go back to being a GA. When I refused to lose my position I was later fired for "penciling in counts" which was completely untrue. They told me they had it on camera but when I asked to see this supposed footage I was told "that's not important". So yeah, they're not on my good side since then. The pre order thing made me crazy too, why would I want someone to pre order a game that they will hate? It was nonsense and whenever I brought that point up I was shut down. That is not catering to your customer base, it's catering to your own pocket.

[@ootwii]

friends dont let friends shop at gamestop....

[@kiraqueen1912]

ootwii wat

[@ImChugginGigabytes]

Finally! Someone who actually worked in the same position I did is actually making an educated point about this. I used to manage a GS as far back as 2002. Even back then, they were pulling this kind of shady ass shit. Our employees were hired because we all knew our shit and specialized in different genres. Eventually, they started pushing this type of crap with used games. We pushed back because they got to be super excessive about it. As time passed, the merger happened to buy up EB, everything changed. Our district was wiped out and replaced with kids who knew NOTHING about gaming except for your CoD, BF, Halo, and GTA games. Ask them about anything off the beaten path and they stare back at you like a deer in the headlights. Gamestops benefit with that is they paid them only minimum wage, didn't have to worry about anyone going against shady practices, and made nothing but profit off of their backs. I haven't shopped there in 8 years. I refuse to go back. Especially since now you can get games cheaper and not have to deal with someone jamming an Edge card in my face. Power Up Pro or whatever it is now.

[@yamiltonjay]

Funny that you say this I went to Gamestop the other day to buy a 3ds game and they didn't even ask me if I wanted it New or used they just gave it to me used

[@zachhawn8720]

And Gamestop wonders why they're losing customers

[@princemal07]

Had a terrible issue with Gamestop and the Nintendo Classic Edition. They had it in stock and would not sell it until Friday morning. I called throughout the week if it remained in stock and management told us they won't release it till Friday morning. At least twenty of us waited in line from 3am til opening only to be told they sold consoles the day before. The explanation given to us was that too many people was calling complaining to Corporate and the district manager was contacted by Corporate and told their store to go ahead and sell what they had in stock. Gamestop is full of shit!! The employees gave us a number that was supposed to be Corporate and I was damn near on mine for an hour and a half before anybody answered my call. So I talked to a customer representative that sounded like they were from India Who could not help me out and told me that they can only email a district manager and was unable to be in contact with Corporate. So I asked him how was it possible that people were able to get in contact with Corporate if you the customer representative can't even get a hold of Corporate? Right at that moment I knew the fucking game stop manager was lying and were holding the system and sold them to their friends.

[@RGT85]

dude that's some bullshit, but I'm not surprised in the least.

[@The_RadicalOne]

I hate buying stuff because they always force the power ups on me

[@TheArrow-je8fb]

Radical Reggie I just say nah I want this game so ima go buy another the game from an another store

[@DrBoX89]

Wow, I knew GameStop had some sleazeball tactics but this one is rotten. My friend is an asst. Manager at a GameStop so I will definitely be asking him about what I saw in this video.

[@CoachCarter94]

Oohhh so That's why I'm not able to cancel any of my switch/switch game preorders online 😂

[@MrPoeGhost]

...I kinda... liked Game Informer magazines back in the day...

[@dianadavidson164]

Poe Ghost they are decent

[@ZeroFksGvn]

Poe Ghost I like them when I actually get them...

[@maxwellm1266]

I just keep them to resell them 20 years later when paper isn't a thing anymore

[@elephystry]

They used to be good, until they started lying.

[@peewee6831]

Yeah I thought it was a pretty decent magazine back in the day, especially for how cheap it was for a subscription in the early 00's.. I remember buying a game and for an extra like $7 or $8 bucks you would get that rewards card and a years worth Game Informer!

[@vtgkc138]

There was an employee near me who was trustworthy and was just a GOOD employee. I was wondering why I haven't seen him in 2 weeks ( I go there pretty often too just to look around). This video probably tells me he was fired because he wasn't a "shitty" employee. I guess they like bad employees just because the bad employees get them more money. Still hoping gamestop will go out of business one day.

[@lillith7257]

Yard Sale Hunter i often go to check on games or just to play demos when i have no money so im busy. When i do have money its only for a game or two and usually the employees are pretty nice but occasionally i will go to ones that have bad and rude scheming employees.

[@ChicagoRob05]

My did yay

[@dingodile3100]

I agree, there is only one associate that is helpful and polite at the store I go to...well until the re2 collectors edition. The rest are assholes and have attitudes. After a few bad experiences I'll stick with amazon and digital. Less bullshit.

[@pexthegnome5454]

GameStop is pretty much the only brick and mortar in my area and though I prefer to support local businesses, when those businesses hurt their employees screw them. I’m fine ordering from the internet. I almost never see the same faces at my local GameStop and now I know why.

[@blackwar12]

When I bought far cry 4 from EB games/gamestop a month ago, I actually got offered a used copy in place of a brand new one, but I told them I wanted the new one. It seemed a little odd, but if this is why, then now it makes sense. Thank you for the information

[@tiaamdunord7817]

Now I know I can march into GameStop and demand a new copy and be like "You can't handle the truth!" When they deny having anything new

[@dwest84]

Although I usually go to Best Buy. I sometimes go to Gamestop because it's way more convenient for me. They often push me away with the way they treat customers. They've lost a lot of my business over it. I've personally also had them get super pushy with used when I asked for new.

[@PatrickAlvarez11]

I used to work for GameStop. For every X amount of transactions or amount of money you sell, you have to meet an X amount of percentage of services sold, Pre-orders or Game Informer subscriptions. When you didnt meet with them, you got disciplined by the manager and were forced to watch instructional videos to help you sell it. But i never remember being forced to push pre-owned merchandise. You can suggest it to the customer and it was better for us but, it was never a priority. For us, it was Pre-orders and GIs.

[@RGT85]

Yeah it seems like they have shifted it to more forced starting in 2017

[@PatrickAlvarez11]

ah yeah... i worked with them back in... 2007 ish

[@Trebuchetgirl]

Patrick Alvare

[@stegil56]

I've been finished with Gamestop for all the same reasons. I went in Gamestop last week I was bored and there was absolutely nothing I wanted. I have well over 1000 games spanning 8 consoles. I told the employee, who looked thrilled to be there, I wanted something new. I am a 50 year old action and sports gamer and started with Pong and have always stayed current. He recommended Pokemon! Seriously! Not my genre or liking by a LONG SHOT! I did get a good laugh and left.

[@cowscrazy]

Stop opening a copy of a game and putting the empty box on shelf and then selling the last one you have as new.. ITS NOT NEW. Once you open it the NEW is gone!!! Get that through your thick skulls gamestop / EbGames. Trust me there just as bad here in Canada

[@shawnvire4941]

cowscrazy that happened to me the other day fuck gamestop!

[@KianoUyMOOP]

That's almost how all games are in New Zealand in-store.

[@gn6716]

Neon Runnr or you could just by the game somewhere else and get a sealed copy like it should be.

[@xxXAZNTsukasaAZNXxx]

Simple just make sure no one ever trade in their game to Gamestop anymore then they will slowly died off.

[@ChrisMS0815]

Went in recently to buy KH2.8, RE7 and Tales of Berseria, they said KH2.8 was only for reserves but I was able to get RE7 and Tales without reserving. So I was like fuck it and ordered KH2.8 on Amazon and got the Prime discount, only reason I went to Gamestop in the first place was cause I didnt want to wait two days to play the games.

[@RGT85]

Prime usually has release day delivery on games

[@dianadavidson164]

RGT 85 is lying to customers basically extortion or fraud as the way you are talking about it it sounds like it is

[@missberries214]

F**k Gamestop They give you 3$ for a wii motion controller and sell it used for $39.99 WTF 50 cents for a xbox power supply and sell it for 20$!!!!! What are you talking about bro when you say they buy a game for 20$ and sell it for 50$ lol Not too mention alot the systems they sell cost less new at Walmart then used at gamestop!!! Original Xbox one is 199$ brand new at Walmart and 219$ used at gamestop.If you shop at Gamestop your a troll,buy your used games off eBay FOR WAY LESS ONE EXAMPLE LEGEND OF Zelda SKYWARD SWORD IS 40$ used at gamestop and 20$ on ebay I could go on for days.

[@xFinalR3sortx]

Lol yep I remember trying to sell 14 ps3 games on gamestop and the guy was like ill give you 16 dollars. So I was like I'm good n sold them on ebay for 80

[@dianadavidson164]

xFinalR3sortx I sold them red dead redemption undead nightmare for $2.99 then I was thinking why put it back on the shelf for $10.99 after you got it for $2.99

[@aureliusp1330]

Imagine if the executives respected the employees and customers? You know, the people who actually generate a profit for the company. Executives are so out of touch. Look up the Walmart morning chant. Executives think that makes employees want to work harder but it does the complete opposite because it's demoralizing.

[@finnymathew6400]

Wait. How is it demoralizing. I work at Wal-Mart but I never attend their crap.

[@Yousuck00]

I bought ONE used game at GameStop in 2017. During that transaction I was constantly harassed about renewing my Rewards Card (I got it years ago after being harassed back then too). The employee even lied to me and said I would have saved over $20 that year. Obviously that couldn’t be true if I had only bought ONE game that year.

[@travenature]

I'll go to GameStop still but if I want a new copy of the game I'll get it if they said they're out I'll take my business elsewhere and I agree with you about trusting a person full me once shame on you full me twice shame on me

[@josiaharaki7310]

I know i'm the outlier, but my Gamestop is terrific. They never try to talk me into stuff I'm not interested in and they genuinely try to help me.

[@RGT85]

That's good though, I know it's just a generalization.

[@RandomAssaultPodcast]

the GameStop I used to work out was great too, and they shut it down because we didn't sell as well because we wouldn't lie to customers lol

[@golfer435]

Same here. I have been going there for years and am on a first name basis with most of the staff. They know me well, hell I even worked there.

[@rinrin2195]

Random Assault Podcast which game stop was it the one I just to go to closed. it was great. there is one I go to by my job it's great to.

[@RandomAssaultPodcast]

Rin Rin oh this was a GS in Delaware, it closed like 3 or 4 years ago

[@RedFlameFox]

Gamestop: Power to the scammers

[@georges5233]

Best Buy is my game store

[@nathanlamont9920]

The off chance I go to Gamestop is because someone (usually a family member or a friendly work colleague) give me a Gamestop card or I don't want to use more storage on my 3DS. Unless it is something...VERY SPECIFIC I don't go to gamestop. They can't sell to me.

[@RGT85]

+nate smith same.

[@booushcat8318]

I interviewed for a key holder position, interviewed with the district manager in the Alhambra CA area. Wow disgusting views, terrible interview. Pretty much turned into an argument of him calling video games useless luxury items that no one needs with quite some disdain In his tone. I asked the guy if he even played video games he said maybe just call of duty or Madden. I made a point that he may as well call all music, art, culture, useless luxury items and got out of there. This latest stunt doesn't surprise me. Boycott this place, there are some great indie stores out there, give em some love.

[@RGT85]

Yeah the guy who hired me back in the day knew Halo. That was it. Literally the only thing he knew. I was like why are you here? lol

[@sonypsp05]

I only buy from Best Buy. Why? I am a Gamers Club member for 2 years. Membership is $30 every 2 years, I get New Games 20% off from a $59.99 price set.

[@TuxEarth]

May consider that in the future.

[@kntwing23]

sonypsp05 I have the club also at Best Buy

[@Shawnredfield98]

Yeah it really is the best deal and if you pre-order most games and follow threw with the purchase they give you a $10 gift certificate which makes the next game you buy even cheaper not to mention every purchase earns you points that can also lead to certificates When buying games Best Buy and Amazon are the way to go

[@LakesideAmusementPro]

Yeah! I ordered Resident Evil 7 off bestbuy.com and with the Gamer'a Club paid $50.99 with free shipping. Damn good deal.

[@400Redsport]

Wow this is what I will have to do, thanks. Great deal.

[@ThunderHorsePyro]

Very interesting. I guess GameStop is not aware of their competition like Walmart, Amazon. Ebay, flea markets, game expos, etc.

[@RGT85]

They live in their own little world

[@matthewlinton1260]

Oh this is only the half of it, Gamestop now has an employee policy that if your Circle Of Life score is below a certain percentage for a month, you get a final (3rd) coaching, even if you haven't had any warnings before. I've been here for 5 years and it's ridiculous what they've become. If it weren't for needing the little bit of a paycheck I get I wouldn't be here dealing with this, and what's with all the "loot and collectibles"? If you haven't been into a Gamestop in a while, a majority of the store is taken over by toys, Pop figures, plushies, t-shirts, and all sorts of miscellaneous merchandise. I'm sitting here right now looking at a wall full of Star Wars-themed mugs that haven't sold in months, because nobody comes into a gaming store for that, but that isn't what GS believes. Rant over, good watching!

[@RGT85]

Dudes, thumbs up this comment right now! This is valuable information. Thanks for sharing Matt.

[@SpawnWave]

I was going to do a video on this too. I worked at Gamestop way back when and was witness to some crazy stuff :P

[@Khross30]

This is why I don't shop at gamestop anymore. As someone who is knowledgeable on video games and what I want, the last thing I want when I go to the store is someone hounding me to buy shit I don't want. Their practices are driving away dedicated gamers who are going to spend way more in a console cycle than someone who knows nothing about games and only goes in once or twice a year. I used to leave with something every time I entered a gamestop a few years ago, but now Best Buy and Amazon get all my game business.

[@speedy_brennan]

Our version of GameStop in Canada is EB Games..they must not have these policies here because they actually try to push the new system here and have never bugged me to get used games. They have segested it but never push me into get it used. The only thing I find they push here is the warranty on games and I just tell them no and they drop it. Maybe that's why it's a different name in Canada also because me and a friend of mine were wondering that today. I was even in the store back in November and the guy was trying to push the Switch then instead of a used system.

[@johnnyfedpost1776]

I'm going to bring this exact thing up next time I go there

[@dianadavidson164]

Chris Hutchins I did and I got banned the question came up when they said your resident evil 5 is worth $5.00 then next time I went there same case and everything and the price for it was $15.89 I was like WTF is this

[@villarrealr31]

Well that's reasonable on older games. They still have to make money to operate. But when its a new game and flip it to make 30$ off of it thats messed up.

[@dianadavidson164]

villarrealr31 yes but here's the thing if they sell it for $11.00 more I feel ripped off

[@Young_Travels]

Diana Davidson then don't ever buy a car...You'll really feel ripped off 😂. As a consumer selling to a company you're always gonna get low balled.

[@dianadavidson164]

Young Travels exactly

[@oftheabyss3219]

cancel a pre order they freak out

[@MB-uz5dt]

Altered Beast 7861 They freak out because the pro-order quota is very high and hard to sell. Also when you cancea pre-order it doethurt the employee who made the initial pre-order, it hurts the employee WHO IS MAKING THE CURRENT TRANSACTION. So now by just having the misfortune of being at register during a cancellation, now that employee has to work extra hard to bring their preorder quota back up, which is the dumbest business practice I've ever seen. Its like if you are driving and someone stole a car and hit you with it and you get set to jail for getting hit. Its stupid and it creates a toxic work environment to constantly fear your coworkers.

[@TuMalditaMadre]

Guess after the Switch drops I'll be shopping at Target for my games.

[@ZeroFksGvn]

I hate when GS tries to sell me the display model as a new product.

[@rigomortisfxstudios]

they will not last much longer and they rip you off big time ...dont shop there any more your better off and save money

[@Gamersguideshowcase]

It's sad because I remember probably 10 ish years ago I went to buy TES Oblivion:GOTY used brought it up to the counter and they guy just reached down pulls out a new copy and said it was the same price and I got a brand new copy, how the times have changed.

[@MysteryPonyFiction]

I used to work at Harvey Norman in the computers department and we sold video games there. I would earn commission based on the amount of profit I would make for the store when I sell something. On a computer, or phone, or camera, or a lot of other things in the store there were huge profit margins that I could earn a lot of extra money on or have the flexibility to give customers big discounts if I just felt nice enough to not be concerned about the commission. However what I soon learned is that in the video game department, there was practically no profit margin at all. The games would usually cost us $95 to stock and we would have to sell it for $100. Pretty much the same with consoles. On a computer, we would usually get it wholesale for $1000 and be able to mark it up to $2000. Meaning that I could discount it all the way down to $1300 and still make a nice $30 of commission for myself. I think game publishers are just too greedy expecting such high wholesale prices. So it does not surprise me that stores that have to sell only video games, have to resort to all these sneaky tactics to stay in business.

[@jedikillinmofo]

I used to work for game here in the UK. It's the same, game lie to the customers all the time. I remember when the wii came out and it was sold out everywhere. Not at game, we had 30 wiis in the back. Wasn't allowed to sell them until the start of April that year. Was also told we couldn't sell them with out game cear. Witch was extended warranty.

[@keanuluis9568]

Instead of Penalize, Incentivise. Where I work which isn't a game store, it's a bakery but it is still kinda relevant we are told to always offer loyalty cards and Upsell most of all, as an incentive we would have competitions of who could give away the most loyalty cards and who could get the most Upsells by the hour, this not only motivated us to do better, but it got customers coming back and it got customers to try new products, through this we could earn the business more money, oh and if we came last we would never get in trouble at all, mainly because the managers knew we all tried our goddam hardest, and that is a good system

[@Grimsie42]

I like how you don't blame the poor employees... I feel bad when I go in there and they hit me with the solicit of the day...

[@gaborap1043]

Hmm, I’ve had GameStop employees tell me they only have used copies of games on several occasions. I never realized this must be why. That’s frustrating.

[@royalguard1609]

02' store manager here.. you are absolutely correct thats what they do. when i worked there we were told to push gta vice city. easy enough everyone was gonna get that game. but when your told to push anything with a non gta or call of in the title in my area it makes it considerably hard. this was back in 02 b4 you had best buy gamers club and amazon prime. i couldnt imagine now smh. Gamestop is a sorry company with horrible practices to their employees... it shameful to be treated like that and forced to haggle customer's to death for a used copy or a magazine.. lol i used to be embarrassed to ask every customer....

[@RGT85]

lol its so annoying

[@nightmacerx7267]

I bought a Xbox elite controller for 130 dollars, and they would only give me 50 or 60 to sell it back

[@abyz9774]

nightmacer x I mean it’s a used controller

[@shogunjb8440]

Isn't false advertising at that point if they say they have new products but only sell used?

[@RGT85]

Of course, but they can say "we were out of stock"

[@gridlock82]

Right on the nail, unfortunately all retail is the same the worst part is they don't even have the decency to offer a commission based pay plan or bonus structure to motivate their employees

[@guy8360]

former employee here and I verify all he says. I got my hrs cut because I didn't force pre orders and warranties down someone's throat. customers loved me but management did not. I was also told I "looked like a cool guy compared to the stereotype of a gamer" when hired.

[@blake2648]

In 2010, when I was in the military a fellow service member gave me a ride to the nearest gamestop which was about 30 minutes away. I wanted to buy Final Fantasy IX. The guy who helped me said they only had one copy. When he grabbed the game I noticed that he looked at it in a strange way and then immediately placed it inside of a bag and began to ring it up on the register. I paid for it, said thank you and left. I never looked at the game until I got home. Then I realized why the gamestop employee stared at the game in the store. The back of the cd case was damaged as if someone hit it with a baseball bat, however the discs were in mint condition. I did not have a car to drive back to the gamestop and I did not want to inconvenience my co-worker so I just kept the game. Gamestop left a bad taste in my mouth.

[@RGT85]

Damn dude, that's shitty. Thanks for your service by the way.

[@JearbearXD]

I can understand why everyone would be up in arms based on hearing some of these things. But the thing is, I have seen/heard of bad management, and at my store we don't force anyone into anything. Hours don't get cut or anything like that. The program is a really good one in my eyes. I'm sure there are areas where the hours got cut, people might get wrote up due to poor management, but that's what it is, poor management. In my area we have a great relationship with all of our supervisors and at no point have I ever been asked to lie to a guest on new or pre-owned games, nor have I but told to force pre-orders or the Pro card on anyone. They are all offers we have that we tell our guests about. I used to have a bad manager that diminished moral with cutting hours if they didn't like you or you didn't get this or that with things that were going on. But now with our new Store Manager and new District Manager things are going great and everyone loves coming in. I am sorry to hear that things apparently aren't the same all over though. Hopefully it all gets sorted out and everyone can settle down, take care and happy gaming.

[@RGT85]

Yeah for sure, it's def. not every store and it's indicative of how the upper management handles it. But the fact that it exists is still troubling. Thanks for sharing

[@datunes]

Says the GS sales manager

[@FinalFeatureGT]

I do Amazon for all my pre-orders and game purchases since they offer 20% for being a prime member. You also don't have to deal with the bullshit GameStop employees tell you. I use to be a Store Manager back in 2005-2007 at GameStop in Houston so I can tell you a lot of shady shit they use to have us do.

[@RGT85]

For sure dude. It's bad

[@MrTomaat23]

Well tell us, don't tease us.

[@steven310250]

For starters, the Power Up Rewards membership card. Always push customers to sign up for it.

[@jat102491]

Didn’t know amazon had a discount for prime is that for any game that is new or just newer releases?

[@WhatTheFishNuts]

I currently work at game stop as a keyholder. Now I started shortly before holidays and was fulltime. I wasn't trained very well, and I was hired due to the fact that our SL was leaving. Now that it's no longer the holiday, my hours have been cut down to one day a week. During my hiring process and while I was being "trained" I was never told that my COL would effect my hours.

[@MetalHorrorGamer]

i also pre ordered my super bomberman r and Zelda BOTW on amazon. cant wait for march 3rd

[@dianadavidson164]

Metal_Horror_Gamer WTF they are still making Bomberman I remember playing it on a Gameboy advance

[@MetalHorrorGamer]

Diana Davidson hell yeah. i was excited to see bomberman when i watched the switch presentation

[@dianadavidson164]

Metal_Horror_Gamer I am just surprised as as I played it a lot when I was younger I am talking like kindergarten to first grade shit so hearing this makes me think what can I get this game on Xbox one S or ps4 or PC

[@MetalHorrorGamer]

Diana Davidson might come out on those platforms later right now its a switch exclusive.

[@dianadavidson164]

Metal_Horror_Gamer damn how much is the switch

[@ZachUhacz]

Is that something you can report to the better business bureau?

[@user-uv7ig7vl2s]

You can try but the Better Business Bureau will try to upsell you by offering you an incentive to go back to Gamestop and purchase something more to confirm.

[@link2thepast952]

I buy from bestbuy and use gcu to get 20% off. I only buy from gamestop when they have the better price or a cheap used game and I can take advantage of them (basically never)

[@lordfrieza6]

"And they give you 20 bucks"Game Stop didn't want to give me that and I had the cure for Cancer

[@RetroR0bbie]

rad shirt.

[@nickwest932]

RetroR0bbie Agreed.

[@ncranger78]

Say hello...to thee bad guy! (Hits you in the face with tooth pick!)

[@Captain_Neckbeard]

I realize that businesses need profit but I hate the corporate world. Gamestop puts some serious bullshit on their employees. I also worked at Gamestop and I've seen it first hand.

[@brownsfan3290]

I'm starting to question if my local GameStop truly only had pre-owned copies of Splatoon 2

[@guardiangibbs2663]

Ive seen local game stores go out of business because they didnt understand its new games that bring people into the store. Without new games to spend store credit on, nobody is selling their games, and suddenly you dont have a decent selection of used games any more. There goes your bread and butter. I flat out told a local shop this, but they just kept saying they dont carry many new games because they dont make money off them. They are gone now.

[@piplup229]

The other thing they hide is that they do have battletoads.

[@RGT85]

bastards!

[@JustinWalker951]

Just wanna say I noticed Star Wars: Shadow of the Empire in your intro. LOVED that game! Debug code ftw!!!

[@Happymonday2015]

My cousin worked at Gamestop, he actually told me that the manager would threaten to fire the employees if they didn't try to upsell and promote things

[@WS6xxStarscreamxx]

I remember they pushed The Getaway on me years ago. Ever since then I ignore their recommendations. That was in 2002 lol.

[@gerardog6604]

My local game stop there are to employees that always are playing with nerf guns and captain America backpack

[@gloryhole292]

Just politely and firmly tell Gamestop that you are running out of time and would like to buy my game and leave. It works for me every time then they don't ask me thousands of questions. And when they do: just say, look I have to go to work in a bit I just wanted to get this game before I have to go.

[@IanHsieh]

This reminds me when I was in Taiwan, a game shop employee (not Game Stop, but similar game shop franchise) sell me a used copy of game when I was thinking about buying a new one. He told me that if I buy the used one, I can try it out and see if I like it or not before I cash out for a new one. I can always bring it back to the store if I don't like it. The used copy is actually only NT$100 (around US$3) less and I should have bought the brand new one, yet I fell for it at that time and bought a used one.

[@JoshTheBear]

It doesn't help that GameStop is basically a monopoly in the US

[@RGT85]

very true

[@chadf5494]

Exactly the reason I hate corporate. They are very myopic when determining these policies

[@RGT85]

Agreed. It's not the low level employees fault at all.

[@xD4L1Nx]

I have to disagree with calling the Game Informer magazine crap.

[@dianadavidson164]

Dalin Briggs it's decent but it's not good

[@xD4L1Nx]

Diana Davidson They are better at reporting accurate and worthwhile news than this guy at any rate

[@dianadavidson164]

Dalin Briggs trust me I have seen people fired from GameStop for not promoting what ever they want you to promote or sell

[@xD4L1Nx]

who hasn't? Point being this isnt news, everyone knows Game Stop is a shit place to work

[@dianadavidson164]

Dalin Briggs oh I thought you were backing them up also did you hear a remake of star wars knights of the old republic 2 remastered might or got cancelled by Microsoft

[@MiniMight]

When I was 7, working at GameStop looked like the best thing ever, now that I'm 12 and in 4 years might be able to get a job, I change my mind 😐

[@jakehands]

This is true. One time I went in there, I asked them if Mario is a real plumber and they claimed he is. I now know that was a lie.

[@edwinjimenez4246]

Amazon all the way for now on!

[@RGT85]

for sure

[@guardianyautja5190]

Edwin jimenez kjk

[@xMACHOxMANx]

Dude gameinformer is not crap. I know it's an opinion, but crap? It's actually a solid magazine and they have a great KZbin channel and podcast. Lol, why the hate?

[@budz2355]

1.) love the shirt 2.) if you're making $8/hr you're in HS or you need to quit anyway 3.) aren't used games cheaper so better for the customer ?

[@sourcedrop7624]

WHAT!?!?! Game Informer is crap??? I've always thought it was the best video game mag out there. Next to the late Nintendo Power, Game Informer is the best quality.

[@ihatelittletitties]

do people know that target, best buy, toys r us, and walmart DO sell new games? the reason they step into this shithole to buy games is beyond comprehension.

[@RGT85]

Yep. That's why I usually shop there.

[@Vicente99969]

Toys R Us is going bankrupt

[@anthonylopez5608]

hey hey hey wait a minute taco bell isnt mexican food. great vid tho

[@RGT85]

lol

[@cryoweasel]

I am SO done with Gamestop at this point. This is pretty much the thing that completely set me over the edge. Since Gamestop is so fucked up, I also lost my pre-order for the Switch. They tried to charge me for all the games included in the bundle I pre ordered so my bill was going to be 150 dollars more than it should be. They wont fix it either. They want me to pay the extra money then get a refund on the 150. Fucking ridiculous.

[@benjaminmendenhall3104]

This has happened to me one day when i am getting a new ps4 controler and they wanted me to get a used one and i say i want a new one.

[@TruenoJon]

Dude nothing you said in this video is a lie this is the main reason why I stopped going to game stop. I used to be a store manager game crazy. And we were all about the used games and bringing in use the profit margin. And if I had any of my employees it didn't meet their goal they were cut hours the following week and to me that's fucking bullshit that's why I left. And now to hear some more bullshit going on like this a game stop. I've been buying video games since before funcoland was around. And I swear to God I've never heard of bullshit like this this will seriously make me not want to go to game stop anymore. Not that I go in the first place because now I am on Steam and I get my Xbox games digitally. Fuck this place +30% of the people there are genuinely nice people Who get treated like shit anyway. The rest of them are these guys to swear they know everything there is to know about video games and are only going to push the games that they like in your face and if you don't like the games they like then the resort to the game stop game of the month that they have to push fuck that no more I'm done

[@RGT85]

I remember Game Crazy. And thank you bud!

[@borrellipatrick]

I had a letter in game informer years ago where i wrote about criticism of gamers who didn't want to play mad world because it was on the wii. i kept that issue and the one after it where everybody that replied ganged up on me 😅 i definitely agree that the magazine sucked then and still sucks today 😅

[@Comerfordd]

i worked at GAME in the UK a couple of years ago and its the same over here. Being told you have to upsell season passes when you don't agree with the concept of season passes is horrible.

[@julianencarnacion4426]

The worst part about this story is that when these stores were Electronic Boutique the people who worked there for the most part were reliable when you asked them to recommend a game. Now with all their BS they drove me and a lot of my friends to buy our games elsewhere. I'm not a fan of digital copies, I prefer to have a physical copy of my games, so I buy games regularly at the stores, but as of a couple of years back never at a Gamestop, thank God for Best Buy and Walmart!

[@Midori_Hoshi]

I can't boycott Gamestop more than I already do. You can't love video games and also shop at Gamestop. It's one or the other.

[@dianadavidson164]

Inazuma65 sometimes there's not much choice I actually liked eb games better than GameStop though

[@SubparTuesday]

Inazuma65 i shop for games at work (book warehouse) and pawn shops

[@Khross30]

Inazuma65 I miss Funcoland, that place was the shit before they were bought out by GS

[@InfoArcade]

YOU WANT THE TRUTH!!??? As a former acting Store Manager of Gamestop, this is complete HorseS**t. It is retail sales, Metrics are a part of any retail store and any business. It is what enables productivity. That's why the circle of life and these trackers exist , to ensure their employees are making an attempt to roll our customers into every form of business they would do. Trust me, we wouldn't get in "MAJOR TROUBLE" and we didn't lie, we would first offer a used one at a discount, if they declined we sold them a new one. If we sold a new one guess what, we were OK, we didn't get in trouble, we just kept communicating our message of Buy, Sell, Trade, Pre-Order, Pre-Owned, and the benefits of Power Up Rewards and we would be fine. I never had a problem of hitting my weekly metrics on selling preowned. Sure, there were days like a launch day that we sold so much new product but by the end of the week we would sell so much preowned so it would balance out. My point is, while my views and actions don't represent the views and the ways all employee's handled their business, I can assure you that anyone who did lie about this, is a scumbag and they don't represent Gamestop they just represent being a Dirty, filthy lying asshole. PS. I got canned from Gamestop, so You think I would have so much crap to say about them and their company but that couldn't be further from the truth. I have a lot of respect for this company and it's employees and I still shop there. Stop watching all these bastards lying to your face just because they are hating on Gamestop for letting them go too

[@RGT85]

lol I could give 2 fucks about when I worked at GameStop. It was a job. Also, this policy is as of 2017, so unless you got canned in the last month, it wouldn't have applied to you. Listen to the video instead of ranting in the comments section.

[@InfoArcade]

The circle of life policy and used metric and been around for years dude.

[@scottm2998]

I worked there from 2006-2010 and yea, they penalized you for not selling.

[@JayJKG]

Info Arcade I was told my job was in jeopardy every day, if I didn't have the counter absolutely spotless I'd get written up as an SGA, if I made one simple mistake I felt my job was over. It's not the best environment to work, I've supported GameStop since I was a kid but unfortunately the employees are treated horribly and get paid worse than a Fast Food chain. They need to increase wages and treat employees like human beings, I was always in the green and I still was getting told I'd be let go if I made another mistake.

[@thepassingstatic6268]

Info Arcade yeah, and it was dumb then just as much as it is now. Former GS employee of 6 years here

[@vorenge]

I haven't touched GameStop in years. Hate that company.

[@eleanormae8027]

So I currently work at a GameStop in North Carolina and I can attest that some of what you're saying RGT is true but most of it is a stretch. True we have a Circle of Life (COL) and we have to sell a balance between pre-owned, reserves, trades, power up rewards, protection plans, and so on. However if we don't meet that goal for the day or the week we're not SEVERELY penalized or even fired. I've not met goals before and my boss wasn't angry at all, he just said "adjust your pitch" or something like that. Also, we're not penalized if we sell new products. On the contrary actually, sometimes we push customers to buy new products, especially if we think they'll return it, because if you buy a new console.... you cannot return it. And pushing new products is almost always the only way to make sales, which is also important and what we get blamed for the most, if we don't. It's kinda weird. Because if we push new we make sales but maybe not COL because we're not selling pre owned. But if we push pre owned we'll make profit, (because preowned has a much greater profit margin) but not make sales because pre owned is cheaper whereas sales transactions are usually much more pricey. So it's a weird give and take if that makes any sense at all.

[@ViolinistProductions]

This has been going on for years. Back when Pokemon HeartGold and SoulSilver came out, this was exactly what they did. Someone had brought back a used copy of HeartGold, and the worker told me it was all they had left in stock, and so that was what I walked away with at the time, never thought that they would lie to me. Alternatively last year I went to a GameStop near where I live now, and I went in asking specifically for a good Vita game because I'd recently picked up a PSTV Bundle from Walmart for only 25$ on clearance, and I wanted a physical game cartridge. I had never been to this location so I knew noone. I asked the girl and guy behind the counter if they had any recommendations for a good PS Vita game. The girl told me that she wasn't sure because she didn't have experience with the Vita and didn't want to give me a bad game. The guy on the other hand pulled out a stack of games and went over some good points and bad points about them, and after a bit I decided I wanted one he suggested which was The Legend Of Heroes: Trails of Cold Steel. Then this guy pulls out something better, and tells me that he still has the Special Edition copy available, and that it's actually the same price as a regular copy. Thus I made my way home with a new special edition copy of Trails Of Cold Steel, which I love and now I need to get the second game. While looking on the GameStop website, the Special Edition is still around the same price as the regular copy.

[@VergilTheLegendaryDarkSlayer]

I'm glad some stores have an online site, you order a new game, you get a new game

[@HisShadowX]

As a consumer I had an issue for this on two fronts one at gamestop buying The Matrix Online a horrible game that was sold for 99 cents the next month. Best Buy when the first computer I purchased was recommended and pushed and it was a....emachine.... Even my dad who knew nothing of computers knew emachines suck. I'll never forgive or forget I remember finding the guy who pushed the emachine on me. Wasn't a pretty conversation

[@RGT85]

lol I remember eMachines

[@lizardking6613]

i am 50 years old and I stopped going to gamestop for one reason. When gta 5 came out i went to get a copy. I was "greeted" by a person maybe 20 if they were lucky. Well I asked for the game and ths CHILD demanded my ID. I asked for the manager and they came out of the back, and was maybe older then the first person but not over 23. I asked again for the game and was asked again for a damn id. I explained I came to get the game used wifes debit card to get cash for the game and didn't grab my id. Long story short I left telling them I am old enough to be your parent and went to bestbuy and have never been back and will never go back.

[@RGT85]

+lizardking6613 Jesus that's insane. lol