GoHighLevel Phone Call Tracking and Reporting!! Full Attribution For Calls - FULL WALKTHROUGH (2024)

[@jgehersky]

For those who want some extra help, you can book a 1 hour consult with me here: reachunleashed.com/ghl-consult If you want this entire build done FOR you, you can purchase a full done-for-you package here: reachunleashed.com/snapshot-dfy If you want to sign up to be notified when new stuff (like awesome snapshots!) are available, you can sign up here: reachunleashed.com/notifications

[@TheOriginalAlexander]

Thanks Jake! Are you able set up missed callback text with these call tracking numbers in GHL?

[@jgehersky]

Hey Alex, they act as any other number in GHL, so you can use them for all the native functions. The only difference is, if you are setting up your missed call text back via a workflow, you would trigger off number pool call received, and the status of that call.

[@TheOriginalAlexander]

@@jgehersky I appreciate it. Thank you

[@jgehersky]

@@TheOriginalAlexander any time.

[@Svaren]

This is great! I haven't looked into the number pool in GHL for almost a year now because it seemed complicated. You did a great job breaking it down and I can see the power of them! Now I've got to update my onboard SOP!

[@macairtuber]

Thanks for this series of videos Jake. Question: Am I correct that we would need to add the javascript to all 'sites' so for instance if a client has a wordpress site outside of HL and funnels inside HL, we'd need to add the javascript to their wordpress site and also add it to all of their funnels inside HL?

[@jgehersky]

Hey! You are correct. Any site that you want the number swapped on, so you can track the url and parameters, would need to have the JavaScript on it. You also want to ensure all potential numbers are included in the swap targets (if you have different numbers on different sites) - hope this helps!

[@borisborisov500]

Thanks. Great info

[@jgehersky]

Thank you! More to come!

[@replymedia]

It’s not clear why you set timeout to 0? If you have agents in the GHL system I thought it was a good idea to add seconds to the time out area so they can handle the call in the platform? Thoughts?

[@jgehersky]

I’ve never actually looked into the call timeouts. Most people I work with have external call centers or take the calls to a direct line. I’ll have to take a deeper dive into call timeouts. Thanks!

[@larryhickman8675]

@@jgehersky You'd want to add a call timeout. If set to zero it will automatically go to voicemail, etc I believe. We typically use 60 seconds... so think, 60 seconds of ring time before the system sends it to voicemail.

[@jgehersky]

@@larryhickman8675 I looked into it, and setting it to 0 makes it so it essentially never comes back into GHL, which is what my clients typically prefer. If you want to use GHL's internal voicemail system, you can set a timeout to send it to voicemail (within GHL) after a certain amount of seconds: Inbound timeout: The amount of time (in seconds) the system lets the inbound call ring before being dropped or forwarded to a voicemail (personal voicemail or pre-recorded voicemail within the CRM). Scenario 1: If you want the lead to reach your cellphone voicemail, or add 60 secs. Scenario 2: If you want the line to ring and the lead to reach a pre-recorded voicemail set within the CRM, add the inbound call timeout to around 20+/- seconds. Setting a short timeout will ensure the line doesn't ring long enough to reach your personal voicemail recording. Scenario 3: If you want inbound calls to go straight to the pre-recorded voicemail within the CRM, set the inbound call timeout to 1-4 seconds. This will ensure that the voicemail set within the CRM is used. If so, you must ensure you have uploaded a voicemail (MP3/WAV file) within the Business Info tab or the assigned users' profile settings.

[@1sagt34dk]

Thanks Jake. This was really helpful. Keep em coming.

[@jgehersky]

Will do! Thanks for the feedback!

[@flu-flamer]

can regular toll free or a2p number not track within ghl? is that where number pools com in play? If i use a2p number on my website doesnt it show within ghl how many times its been called or when a lead has called that number? Or is it best to use a number pool on a website or funnel even if i only need one number because there si more tracking capabilities with it over a toll free or a2p?

[@jgehersky]

@@flu-flamer If you are running ads to one specific landing page, and you only have one ad, you can assume that all calls to that number came from your ad. Otherwise, you will only know where they came from if you utilize a number pool to capture the url of the page they are calling from. Basically, if you have a site that has multiple pages people can navigate to, or if you have multiple ads running to the same page, you will want a number pool. Beyond that, you won’t get any native attribution if you aren’t using a number pool, so you would have to create your own reports with custom fields. The native GHL reporting won’t work for you. Hope this helps. Have a great week!

[@AdrianDubon]

Bro you are a legend!

[@jgehersky]

@@AdrianDubon Thanks bud!

[@AdrianDubon]

@@jgehersky brother quick question. Then when I get a call I can add a new contact in a pipeline? I would add it as call status for the trigger? Thanks dude!

[@jgehersky]

@@AdrianDubon Hey, good question! You can add any new contact to a pipeline using that exact trigger - Call Status. You want to filter it down to "Call Direction - Incoming." You can also filter down further based on the number the called, or in the case of a number pool - the number pool they called. You can also utilize the query paramters (IE: ) that the number pool is capturing to filter them in a workflow step later in the workflow/automation. Hope that makes sense!

[@AdrianDubon]

@@jgehersky it does! And if I do that trigger plus utm it should show me from which page or channel (meta / google) they are coming from. You are the man 💪🏾

[@AdrianDubon]

@@jgehersky this is amazing! and if I have the tum also in GHL, I will see if they are coming from Google or Meta! Thank you so much man!

[@macairtuber]

Another question as I consider implementing it on my own business website. Are there any negatives to using number pool / swap? I noticed you are not using it on your own webstie - why not?

[@jgehersky]

Hey, if there are negatives, I can’t think of any off the top of my head. I’m not currently running any ads to reachunleashed, so I have no need right now.

[@johnkarborani265]

Thanks for the video Jake it was very helpful. How can we send back offline conversions to Google for phone calls that resulted in a conversion?

[@jgehersky]

Hey John, glad it was helpful! My next video will be breaking down exactly that. Keep an eye out for it this week!

[@johnkarborani265]

Will do@@jgehersky

[@zoranbester]

What if the client is not happy with a phone number changing with every page load and wants to keep his business number as it is? Is there other way to track phone calls attribution in GHL?

[@jgehersky]

@@zoranbester Short answer is no. The way I typically explain it to clients is this: “If 4 people come to your website at the same time, and they all see the same number, but only 2 of them call in, which ad did those two come from? The number that ends up ringing is still your same number, and your number is still there in the background, always.” If you wanted to use one static number, without going too deep into it, you would need a single page lander for every ad you create, and a unique phone number for each.

[@jasoneugene7697]

Two questions: 1. If a caller manually types the number in on their phone it’d still track correct (vs clicking the number to call on the website)? 2. Is there a way to do this on things like Google Profiles?

[@jgehersky]

Hey Jason, 1. Correct! So long as the number isn’t shown to someone else before they call, they will be properly attributed. 2. You can create a single number pool number and force the source - it will give you the ability to report on it, but won’t necessarily capture anything native. I believe GHL has native call tracking with GMB, specifically. Check this link to the help docs: help.gohighlevel.com/support/solutions/articles/48001179764-call-tracking-and-missed-call-text-back-through-google-business-profile

[@andresbra9768]

Can you make a Video of how to instal Google Analytics, and another video of Google Tag Manager for GHL? Please... You Content is Excelent!!!!!

[@jgehersky]

Solid ideas! I have those on the roadmap, for sure!

[@KevserKurt-os8ni]

is it possible to add my existing phone number to number pool for lead tracking

[@jgehersky]

@@KevserKurt-os8ni Hey, you can likely go through customer support to try to get that done, but you can’t do it yourself. You also want to make sure your number pool is routing to a number that you don’t have in GHL, or your routing will break.

[@KevserKurt-os8ni]

@@jgehersky thank you man

[@KevserKurt-os8ni]

Thanks man this video was the best video explaining number pools for lead tracking

[@jgehersky]

@@KevserKurt-os8ni thanks man, glad it helped!

[@cliffordmpaulick]

what about number pool with IVR?

[@jgehersky]

Hey Cliff, number pools aren't supported within the IVR yet, but I would guess that functionality will be coming. I definitely don't recommend pointing your number pool to an internal number, as that will break the phone pool forwarding. If you are dead set on utilizing the ivr, I would go with CallRail or CallTrackingMetrics.

[@ChrisTurleyOfficial]

​@@jgehersky Is there any lost benefit to not having the inbound calls going into GHL? I'm still trying to wrap my head around call tracking in GHL but it seems in order to get the full benefit, all inbound (and outbound) calls should go through GHL.

[@ChrisTurleyOfficial]

@@jgehersky Is there any lost benefit to not having the inbound calls going into GHL? I'm still trying to wrap my head around call tracking in GHL but it seems in order to get the full benefit, all inbound (and outbound) calls should go through GHL.

[@janc4951]

Hey! Do you offer paid consulting? I run an agency and am looking for an expert that I can work with to help me optimize my High Level Usage?

[@jgehersky]

Hey! I do, but my time is somewhat limited at the moment, so it really depends on the scope of work. I have a link in the description for an hour consult. Feel free to add me on Facebook as well.

[@janc4951]

@@jgehersky Thanks! I'll go ahead and book an hour. I appreciate it!

[@jgehersky]

@@janc4951 Sounds good, looking forward to it!