How hackers take over your accounts using social engineering (Marketplace)

We reveal how hackers manipulate people, including customer service agents, to give up your personal information to gain access, and take over your wireless services and other accounts. Are the companies doing enough to protect you?
To read more: www.cbc.ca/1.5009279
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[@Olutman7]

Even for the recognition Brian gets, his skills is so underrated at least by most tech fans in general. I mean I get that there is stamina and all that involved in things like he does but being able to stand so far away and have the ability get the information needed with high speed as expected to hit it perfectly with a paddle just over the net is extremely impressive.

[@johnwood2158]

Don't answer those quizzes on social media accounts that are "fun to do". They can be loaded with questions like, Year you were born? Or favourite colour, hot drink, etc. Name of your pet. Good hackers will look at your account and those answers and can get enough info to get into many of your accounts. Even over a series of "fun to do" quizzes, not just one. They'd likely monitor your account over a week and come up with pure gold. Say goodbye to your money!

[@nicevideomancanada]

Thanks for this good tip John.

[@KieSeyHow]

Yes, these quizes are actually put out by data-mining companies and market research groups. Only fools answer them, and really you should not even tell friends and family your personal details in this day and age.

[@raymondsiu]

Funny that I always use the security of "Name of my pet"; since I don't have pet; so I have a name in mind that no one can mine from my profile :) The key of security question/answer should never available from your online profile .

[@Smooth_Operator]

hackers can't enter your facebook account even with password lol, don't worry

[@cococly]

Who uses real name and real DOB on social media

[@roachtoasties]

This video is four years old, but the problem has only gotten worse. Basically I don't believe anything I get in email, texts, phone calls, and the like. The scammers and hackers are still working overtime.

[@RedRubyG]

When requesting new SIM cards, Rogers should only do so with the client physically going to a Rogers store and showing identification.

[@andrewtodd7287]

"SHOULD" being the keyword. I broke mine and all I had to do was walk into a Rogers store, give them my phone number and they sold me one right then and there. I was in and out in 30 seconds.

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@jking6871]

It's not human error it's corporate negligence. Plain and simple !

[@gil8132]

its like north korea

[@gFamWeb]

"I want to know how troubling that is for you" "Obviously protecting the security of our customers is important to me" He deflected well.

[@albertaoglifer1132]

Shouldn’t Rogers be responsible for replacement of money?

[@Blunder03]

That would mean major corporations being held responsible, it rarely happens in Canada, we usually just bend over and take it.

[@Pseudynom]

OG In Germany the bank is responsible for that, if it’s not your fault.

[@OwenRona]

OG talk to your lawyer and find your options. No law system punishes a victim, this should not be any different

[@LiLT0Y]

@@Pseudynom even in the US I was refunded money hacked from my account by wells fargo

[@Dylan-xv3hp]

@@Pseudynom It was crpyto currency - not a bank.

[@krylissnorwind7528]

When I used to work on the internet helpdesk, I was the stingy rep that wouldn't give out info. Back in those days (late 90's early 00's) there were about 10 of us in the same room, all within earshot of each other. I would hear another rep get the same person digging for info and I would go over to their desk and stop them from giving it out. Even back then social engineering was a big thing.

[@gabriell04032]

Every hacker gangsta until they see my bank account's value

[@buhaytza2005]

15:01 best response to all the "educating and developing" spiel!

[@jessicahsmith4815]

I thought he gonna scam me like others but eventually come out to be good ZARDUSCYBER on ig you're the best among all

[@stellabar623]

Excellent Marketplace segment.

[@soulife8383]

I've been working in an office for the last 3yrs, and one thing I've learned from things that I've been asked to do is if you sound like you're calling on the company's behalf, they'll usually work with you. So far, out of every task I've been given, our bank is the only one that won't work with me... And I'm our Accounts Payable person. I have access to our account. I can verify every piece of information asked. But if I use my name, they end the call. Every other company account works with me as soon as I say "my boss has been getting on me to 'handle this task' so that's why I'm calling". And I have done A LOT on this company's behalf..

[@CALLBAD]

"That's her, my husband" should be enough to cancel all the changes.

[@1rudedudette1]

LGBT

[@BewareTheLilyOfTheValley]

He said "him". I believe the reporter's authorized person for the account is her husband, which I believed she mouthed, so the scammer went with that being his husband as well instead of creating a different relative.

[@Reckless-mindfulness]

the guy was not a native english speaker and that is a huge issue, you just put this in the slip of tongue section .

[@WhiteZorin]

unfortunately, exactly that's the case, like with vast majority of these services @@Reckless-mindfulness

[@jivanjovan]

@@1rudedudette1 no the problem is that he said "her" and corrects it to "my" that should be a red flag but he didn't do anything

[@AKA_FREETIBET]

I guess call center agent might not care when they receive 80 to 90 calls (in a day) one after another on a minimum wage.

[@akui88]

they outsource most of these jobs to people in india and even mexico!

[@CuongNguyen-le5ic]

I got this a few times when I just said my street number wrong or even name wrong by mistake, it still go through. Not to mention once time me and relative use the same phone number and we got pretty far in and they ask us if we want to confirm an option and I am like "Umm, that is my relative, not me" despite me telling them my full name, street address, just that we use the same phone number on my phone, they thought it was my relative that is calling, didn't even check up the name when I said it first time.

[@geistreichtube]

I believe that's basically one of the key issues here.

[@stsk7]

I worked at ine and was paid 18$/hour and it was still tedious. At minimum I would have killed myself

[@UrFavDudeOnUtube]

That their job, if they're so unhappy they better quit rather than putting people's security at risk

[@rhemaman]

What we need is a transparency in the market of reporting incidents and accounting for a company's reputation in this department. Whether this is government mandated or peer pressure oriented. They shouldn't have the right to hide these incursions when they are discovered, in the same way that credit card data is treated. Personal information that is disclosed to a party that has no right to that information is a breach of trust and confidence and usually requires legal permission, therefore, requires legal action or responsibility.

[@fanofwho124]

Educating about Cyber security is crucial but our Big 3's have overseas call centers. Sending a PDF or PowerPoint presentation about security and assuming the training will be at the best MAY not be the case. When you drive a rental car you don't care how you drive, a few bumps on road - who cares its not your car but when you drive your own car, you are always alert. Having said that, I think there are lot of work to be done with Our local call centers too. Can't say too much though.

[@ClassierAunt]

Just study cyber security and you will be fine.

[@kodakwhite4523]

This would explain all the random pages I had liked on Facebook that I definitely didn’t ‘like’ myself.

[@chrisedward4115]

*Ronaldhacks_01 on ||πsta* helped me to get access to my debtor bank account successsfully

[@roahnosh]

I just cant believe that call agents are given authority to reset a person's account. That's just wrong on so many levels.

[@jessicahsmith4815]

I thought he gonna scam me like others but eventually come out to be good ZARDUSCYBER on ig you're the best among all

[@Anonymous-pr3gr]

Well it always comes down to convenience. Everyone wants convenience without taking responsibilities of risks. Personally, if i had my own company, customer records would be held to strict guidelines and would never be revealed out of all places, on social medias. I personally value security over convenience.

[@mrlouisvashi]

I work for a large cellphone company and am shocked how easy these scammers can get into a account

[@Sgt_Bill_T_Co]

IN the UK the rule is the banks will never call and ask for personal information. If I'm called by any person purporting to represent an organisation I deal with I ask them for my details, to prove they are who they say they are, IF they don't/won't can't tell me, I hang up, simples. IF I call my bank then I will answer any security questions. I don't keep my whole life on a smartphone and so will probably never be successfully scammed.

[@johnkurzman]

After someone stole my phone number to attempt the same attack on me, when I tracked down the cellphone company they used and contacted them, and asked them what info was used to obtain my phone number improperly, that conpany told me all sorts of info about me, without even verifying that I was me in any way other than my saying that they had taken my number incorrectly. So there are some American Cellphone companies that are no better.

[@driver13g27]

Haha I love how this sweet reporter just helplessly sits there and is stuck witnessing her passcode stuff being changed

[@larrybrechtjr163]

Highway Pro yeah totally! And it was nuts how the hacking got easier the longer the phone call went on. Poor girl sat there helpless and fearful of how that could go down with not-so-ethical hackers just as easy.

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@Last.Dark.Emperor]

@@misscandace4111 Whats wrong with u?

[@PatrickBaptist]

I use to work in various call centers, this here is why I took suck pleasure in being a hard man to deal with on verifications. If I heard whispering I would flag the account even, I never made it easy unless the person had enough info that I couldn't deny them over.

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@Zomeone]

In my country the bank will require the person it self to come to the bank to change such a sensitive thing + it will even ask the owner super insane and rough questions its difficult for us but its also for safety.

[@gjscomputerstuff]

The fact their calls centers are typically in India, the land where hackers roam free, leaves little confidence in these companies.

[@0xhhhhff]

*scammers. A large number of the population is illiterate about technology and cyber security.

[@aphiwemagaya3279]

Even the companies providing assistance in the hacking industry might possibly be the one's behind the project

[@mavericks2048]

Now that is scary. I'm glad that I am broke.

[@geistreichtube]

Haha! Every cloud has its silver lining.

[@chery0071]

Roach Spray your identity can be sold and used to open accounts making you even more broke. It’s not only an issue for those with some money. There are minors identity used to get credit cards and loans even though they can’t sign their name. So don’t feel too safe cause you’re broke

[@energyenergy3341]

They can even hack your mind

[@karolbirmingham6385]

Hahahahahaha

[@1911Zoey]

You can't get scammed if you don't have money. IQ over 160.

[@merryhunt9153]

FYI: Rogers Cable delivers television, Internet and home phone services to 4.7 million homes in Ontario, New Brunswick and Newfoundland.

[@arkadecinema8650]

hey, big 3, if you care about customers then keep your call centres here in canada

[@kong1999]

Use multiple layer of encryption algorithms to your desired password, and make it with lots of characters. It would be so hard to guess until you have to write it down

[@oldsnail]

This is such a lovely video and i'm just stating this here for everyone to also benefit from. With growing scammers all over the world, it's important to know that one way or the other, We are all exposed to cyber security threat or malware hacks... Look at how many comments on this KZbin starts with above... seriously.. shamming and scamming everywhere...

[@hossamalaidy4978]

What exactly happened to me but with Videotron.

[@JakeInvest]

Make ur password random numbers and letters and more, I can't believe they told her their passwords at the end lmao. That ceo dude denied everything

[@fatdadtofitdad]

14:00 - Spoken like a politician, acknowledge the question, then deflect responsibility

[@dealloc]

The problem is mostly a two fold. On one side, the company wants to offer the best service in order to keep customers happy and within their hold. On the other side, most customers care more about convenience than security. This naturally leads to laziness on both sides as they begin to accept each others sides. This is the advantage that phishing, social engineering and other art uses.

[@soulife8383]

Is CBC a Canadian broadcast service?

[@thomasnl24]

This is just a matter of incometent call centre workers, should be able to claim any damages done from the provider. Of course, in an ideal world the provider gets a massive fine every time this happens to encourage th to outsource competent companies

[@fuzzybat23]

Good job. You literally found the Xfiles Lone Gunman group

[@foxsux6000]

It's not hacking, it's phishing..

[@matthewst_fort4367]

Phishing

[@foxsux6000]

@@matthewst_fort4367 Oh sorry, typo.

[@woolfulrebellion]

It's the same as when you go to a fortune teller.

[@markbriones8567]

so phishing is not hacking?what is it?explain why!!

[@foxsux6000]

@@markbriones8567 You just call someone up and ask for their information, or they call you (or email) Anyone without much knowledge can do this, especially on the elderly.. hacking is done without the knowledge or consent of users, like hacking banks, governments etc. (Regular people usually aren't a target for hackers)

[@Hindongspdi71]

yes best response to all the educating and devoloving' spill

[@zaz4667]

Good to know where to start if the bank account starts to drain without permission!

[@ronaldsears4979]

They need to start requesting for them to come into the bank showing proper identification so that that way they know you by face when you come in that shows your ID number and to notify you by doing this is the most important thing that will save people from being hurt any further is having them to come in not giving them no information on the phone but to come in and talk to them with proper identification I hope you agree to this if not people are only setting yourself up for a world of hurt I hope this can be a big help they also need to be fingerprinted in the banks to know that it is you and not someone else

[@ceamedia]

The world is already a weird place, that won't stop anything. They now use details of your print on a specialy made silicone gloves to enter banks on your behalf wearing your exact face on a mask.

[@julielevesque2668]

I think they should require Zoom and identification card while on the call when requesting changing information. The provider should also have a copy of your identification on file with your photo. It should be video calls where they see you or they don't change anything on your behalf. It could be Microsoft Teams video call, Skype or other but see the person face to face.

[@gbat6727]

I watched this and the one thing that may have added to the rep throwing the rules out the wind is the key word SALE if reps weren't pushed so hard to make a sale on every call it would happen less often. Pay phone reps with out making that call the subject of a new sale and there will be less

[@concerned_2023]

Good point. The first words to a CSR would be, “Hi, I’m calling for my grandpa and he needs the xx package added to his account. Calling on behalf of the elderly, you know because “they’re not use to all the technology” I would think would be fairly easy.

[@gbat6727]

@@concerned_2023 You are right but they may not be used to the tech but if they have it they must know something and if you are calling either they need to call us in person and answer the security questions or better just come in to our store and we can verify who you are and set that up. We need to do something different than we are doing now which is nothing and letting them away with breaking rules or they are responsible for the pain they cause.

[@user-di6cn2ne7u]

Teleco companies do ask security questions and enforce them , and customers are furious . They hate having to answer questions, they say "let people hack me I don't care , it's just a phone/cable account , I don't care" . People get SO angry when they need to answer security questions. They don't see the threat. If you try to send them to a store in person they completely explode . I've been taking these calls for 3 years , and customers NEED to see videos like this to understand that 1234 or 0000 are not useful pins. You NEED to answer the security questions.

[@AhmedHassan-cj8yi]

It would’ve been great if they did the same thing to the guy they interviewed at 13:15 saying it was human error. To show how easy it is to get into people data.

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@TheScramblerTV]

4:22 im watching this video with those headphones

[@akui88]

how does a company give out a DOB? i mean why would a customer need to know their OWN birthdate? if they need to know their own birthdate, then maybe it's not the customer who is asking...

[@got.o1296]

it's call Logic 🙍

[@deenh9960]

That's what I amazed?

[@kropking]

@@chrisrock1021 Your wife is a he?

[@HenrikeHernandes]

You can ask them to verify your dob, so you next time you call them, and let’s say, you cant remember your password or the answer for the security question they could ask you for your dob or your post code

[@Microtonal_Cats]

@@chrisrock1021 is a scammer. Google the first sentence from his post. He's posting it everywhere.

[@JFDSmit-rm6tw]

At first, I hated FICA and RICA. Suddenly I kind-of love the way our South African companies ask the caller to give his/ her ID number, residential address, employer... and the call gets put through to a computer that demands your PIN... one digit or number out, and the call doesn't go on. Still not infallible, but wow. Eight calls to get that first woman's eight details?

[@HappyQuailsLC]

Part of the problem with these exposé programs is that they quickly educate those who didn't know how to do this. They should conceal the details that enable lots more peoplet o become adversely affected before industry can possible catch up, especially since what they identifying are flaws in the system created by human nature, in other words, complete protection by industry will be predictably improbable.

[@RobZavalaPhotography]

That's genuine, I never expect trained employees to get hacked. That's crazy.

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@konnichiwala889]

You also have to do your part about keeping your account sercure. Change your passwords regularly.

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@octavioholguin5454]

Every Roger's agent, must use the voice signal security.

[@BeNachos]

But why was a crypto exec accessing financial accounts on a café wifi network?

[@davidgeekly1769]

NOT HACKING!!!! this is social engineering...

[@Schmuck]

definition of hacking on google "the gaining of unauthorized access to data in a system or computer"... So yes, this is hacking. In fact probably the most powerful form of hacking and will never go away. Kevin Mitnick, above all was an excellent hacker because of SE'ing.

[@davidgeekly1769]

@@Schmuck oh good you can read... pleas go read the art of intrusion by keven mitnick & the art of deception by kevin mitnick then you might understand why i still don't call this hacking...

[@Schmuck]

@@davidgeekly1769 No, I'm not going to read a book to understand why you think SE'ing != hacking. I'm saying its fair to call it hacking, because it's encompassed in the definition of hacking.

[@Alfador42]

Hacking is not about using computers to gain access. It's about GAINING ACCESS. It's about finding flaws and exploiting them. By any means necessary.

[@andrecruz1203]

Also not Engineering either I'd argue.

[@hermanrogers1325]

This is why I don’t do any kind of banking online or bill paying my bank encourage me to bank online but I refuse to much at stake

[@jessicahsmith4815]

I thought he gonna scam me like others but eventually come out to be good ZARDUSCYBER on ig you're the best among all

[@sainiamarjeet]

till humans r part of system always such things happen hence AI/machines r required to get errorless or neglegible risk of default.

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@virginiakingsford2232]

The next time you talk to a call center and they can't verify you, remember this before you get mad at them.

[@MrEagle19081978]

I am glad I watched this video. Ty CBC Marketplace!

[@cheria9399]

They should disable sharing information of a certain person upon the first suspicious call.

[@oceanblue4750]

I want a career in cyber security,so I can stop these theives!

[@joyjoyoo]

storm Omar do it

[@danniton9831]

15:03 Looks like she got pissed there.

[@AnnemieM]

I'd be. The guy she talked to calls it human error I call it stupidity and carelessness and sleeping on the job.

[@peterdobos7944]

LOL That guy looks like John Wick XD > 7:43

[@maxbadr]

Editor: How much epic music do you want? CBC: Yes

[@toxiikevinator]

the reasons it's not safe to use your personal information as security questions, is social media. that's where you're putting all your personal information. online out into the world for everybody to see it, so it doesn't make sense to use your personal information as security.

[@watchtellyinuk]

Answer is simple. Do not use social media.

[@lilgodzillr]

Only a fool or someone truly ignorant would put their personal info on social media.

[@DaneReidVoiceOver]

ROGERS is responsible. Absolutely

[@donadavey7368]

How can we find out if we are being hacked,? Is there a website?

[@GThu1]

One thing I don't understand. Why Rogers (and others) not requiring the proper pin and security questions entered their software by their managers to do or even read anything with their accounts? It's so simple and I know it works this way here in EU...

[@brewedawakening6577]

Friend: Can I ask you a question? Me: You just did, but go ahead and ask me another one Friend: What's the best password to use and easy to remember? Me: For password, use the word "incorrect..so next time you log in with wrong password you'll see this "Your password is incorrect" There you go, problem solved. No more forgotten password.

[@tenzackyogi1742]

Use high standard VPN. Don't use public cafe network. Nord VPN got 5 years offer.

[@Schmuck]

What? How will a VPN help at all? Aside from hiding from your ISP or whatever website you're traveling too. When you use a VPN your data still hits whatever access point you're connected to, so you're still vuln to mitm attacks and then travels to the vpn, then to the destination. If anything a VPN adds another dangerous aspect because your data is travelling through Nord's servers now. VPN companies love using 'security' as a marketing tactic, but it doesn't really help.

[@redlaserfox3988]

This reply brought to you by Nord VPN

[@BewareTheLilyOfTheValley]

A VPN won't stop what happened here. This isn't just browsing online and the shows you've visited and your passwords. Putting your info on social media for easy access and reps not really paying attention on the security phase led to this. Or reps willingly giving information out.

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@pete3050]

I am not the most responsible person, i tend to use the same passwords for several accounts, very bad idea but where do i start to change more than 60 passwords

[@chrisrock1021]

My life was falling apart, I was being cheated and abused, I had to know the truth and needed proof. i saw a post about a private investigator ([e-mail]) Through Gmail , by a friend. i contacted them and they took care of my needs. they hacked her iphone and gave me all information in all her social media account, facebook,instagram, Whatsapp,and email account. I got all I wanted as proof . I am glad i had a proven truth she was cheating . I recommend them if you need help.you can contact them also on whatsApp : [phone]

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@boogiewoogie9770]

You think this is bad. I once found a set of keys with a Tescos club card attached to the keyring. I called tescos to ask them to contact the owner. The guy on the phone offered to give the owner of the keys address. Let that sink in...

[@bobetization]

dont use cellphone & cctv cameras they will know everything about you

[@TheIslingtongirl]

Yeahhh most companies' security is complete crap. Like account #, full address and name, that's it. Most have an option to add a pin number but hardly anyone ever uses them. I worked for a major hotel chain in a call center. People got their accounts breached all the time. Combine that with minimum wage for workers, horrific hours of work, endless barrage of abuse from unhappy customers and hiring anyone with a pulse that is just completely out of any other employment option, and here we are. It's an industry that sad to say, could really benefit from robots. Sorry, Artificial Assistants lol

[@Z_1917]

It's not about electronic hacking but mostly human errors both from the victim and the hackers. Human gullibility by smart smooth talkers. Always remember to change your password on social media and your bank accounts. 👍🏻

[@normanjin8897]

....this.... this is how my address and phone number got out.... now I understand... Im with rogers, exactly...

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@Sazoji]

I like the info wars sticker on the laptop

[@Bethel7]

Wow! Very, very interest, excelent documental! I like! 👍🏻

[@chrisrock1021]

I have used [e-mail] quite a number of times and they have never disappointed me.They helped me monitor my wife phone when I was gathering evidence during the divorce. I got virtually every information she has been hiding over the months easily on my own phone: the spy app diverted all his whatsapp, facebook, text messages, sent and received through the phone: I also got his phone calls and deleted messages. he could not believe his eyes when he saw the evidence because he had no idea he was hacked. they do all types of mobile hacks and computer hacks,you get unrestricted and unnoticeable access to your partner/spouse/anybody's social account, email,E.T.C Getting the job done is as simple as sending a message to cyberspylove on instagram and [phone] on hangout/whatsapp.

[@Bethel7]

sam rock, oh! I'm so sorry, know that, I hope you, are fine now! Have a god day! 🙋🍭

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@normabrito8122]

The same thing happened to me with “American Express” my account was hacked. They let the person exchange information about me, change my password, change my security question and email. Then from within the AmEx account transfer almost all the funds from my checking account to the American Express card the withdrawal all the money from it. This was done within minutes from my bank notified me of the withdrawal. Of course American Express was not at fault. They canceled my card, black balled me and billed me after they gave away my money and my information. Worst security system ever!

[@nibraskhan8742]

I don't know if Roger's has this but TD bank has voice recognition service!!

[@ToniLixSim]

i was thinking about his voice :D today they can identity by voice, but and voice copy can bee like talking with the real person and record them when ur talking for many things so on all that time, good audio edits can make her to say any word a hackers want to say, and can make her talk what hacker want just by audio editing and good cut. some one is smart for bad things :P

[@mikeunivers]

Once again, the weakest point is the human factor, we must begin to get rid of operators.

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@atharvparlikar8765]

@@misscandace4111 hey it seems like my fiancée is cheating on me can you please help me ..

[@ThatsJustExquisite]

Call centers in canada suck. I've worked in them for the better part of my adult life, thankfully no more. 90% of company's out source their calls to agents who dont work directly for them. The agent they spoke with here works for HGS in barrie not Roger's in barrie. These sister companys dont pay well enough or accommodate at all for their workers and most just see it as a stepping stone. If companys cared about their consumers privacy they wouldnt outsource all of their calls to people they dont even know. I've seen terrible things even agents hacking customers accounts and taking credit cards. Truly a backwards industry.

[@111chicane]

This comment should be pinned by the uploaded for everyone to read first hand!

[@nonono965]

Just sell. Second lines. Data only plans. Nothing for upgrades though. Just sell regardless of what the customer needs. Yep. I dont miss that "job"

[@pint2791]

Sooooo true!

[@MrHD71]

10:22 the guy has an infowars sticker xD

[@lvi8957]

Alex jones 👊😂

[@followtherules4808]

No bank share any of the information of its customers on mobile phone or email. I think it is not what it looks like.

[@Kaiyats]

Thats her.. my husband that should of set of red alarms right there!

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@markd5067]

Sounds like you need to sue Rogers....

[@erynnlouise]

Mark D I am. They need to be held responsible.

[@sarahm6655]

Good for you. This was completely unacceptable and I hope they get what they deserve. 3 months of internet was an absolute joke. Stay strong !!!! 🙂🙂

[@Schmuck]

​@@erynnlouise I disagree that rogers should be held responsible. Sure, they made a mistake in verifying it was you communicating to them in chat, but they didn't steal your money. Whatever crypto wallet you were using, wasn't secure enough. Instead of using 2auth with text messages, google 2auth provides more security, then it doesn't matter if people get into your rogers acc. Or better yet, store your crypto on a personal hdd, then hide that hdd somewhere. It's horrible how much money you lost, and amazing that people can take that with no remorse. However, I think tech companies had an issue with account security for a long time, so one solution was connecting accounts with email. Then they started to realize people use the same password for emails as they do other accounts and email isn't secure. Then they decided to connect accounts with phone numbers as well. Although the phone carriers weren't prepared to take that burden. To be the gate keeper between someone's accounts with $30,000 is a big responsibility. Blaming them for losing your money isn't the answer, it would be like blaming a police officer for not successfully stoping a home theft. Sure, it's the police officers job and responsibility to stop crimes from occurring, but it isn't their fault for the crime when they fail.

[@erynnlouise]

Schmuck some fair points. Here’s some extra details to consider. I can’t give all because of the open investigation. I was using google auth - they still got through. I always keep crypto in a hard wallet, I only had it in exchange briefly to convert for withdrawal. Rogers agents made 7 mistakes in a row, and even proceeded to do the sim swap after the account was flagged as “possible fraud”. This wasn’t acceptable human error but gross negligence in protecting my personal data. The money aside, I am now at risk of identity fraud for the rest of my life. More than a dozen people have reached out to me since this aired with the same experience, some lost crypto, some fiat, and some identity fraud. Rogers promotes 2FA as added account security. There are numerous mechanisms Rogers can put in place to prevent this, as other companies demonstrate with proven success. eBay. Paypal. Banking institutions. To name a few.

[@KenBowd]

@@Schmuck , perhaps when it happens to you.

[@sreejikm]

My friends money was stolen from this account stored on the most secured phone i phone. He contacted i phone service center they transferred back the money.

[@dataking3784]

thank u for sharing these experiences

[@rafsal143]

Love the background music!!

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@phoenixrich149]

The person at ROGER'S should be a person of interest to any FBI Team...It's call String Theory Extraction which is done by a sophisticated group...

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@harismir7704]

guy use those security codes/google authenticator before you use your phone number. Also get a back up email address that isnt used for anything other than password recovery.

[@johnobrien8398]

Keep everything you own in your knickers or under your pillow it’s really safe there so use your knickers no one gets into them.

[@roniniowa1661]

Let’s not kid ourselves. All of this is human laziness. A sloppy customer service agent and your hacked.

[@NicholasLittlejohn]

My hacked?

[@darquequeen2323]

Absolutely. It’s amazing what people willing give up for the sake of not wanting to be “inconvenienced”.

[@drink15]

Everything is basically human laziness.

[@geistreichtube]

@@drink15 Or stupidity.

[@danthegreat8411]

*TRUE.*

[@sh0gun98]

This is why you shouldn't conduct financial or sensitive business on your phone.

[@KieSeyHow]

Because a cell phone is a radio, and it freely broadcasts data, there is actually no quatantee of privacy and security. You are choosing to broadcast your information. It is like standing on the street corner and haveing a yelling conversation with your lawyer, then expecting others not to listen. The entire system is flawed.

[@driver13g27]

Yeah maybe we should get out of this scary Internet altogether as so much cyber crime is committed through it

[@Schmuck]

​@@KieSeyHow Whhhhhhaaaaaaatttt? No it's nothing like that, it's very difficult to listen into phone calls without access to the cell towers or the device.

[@nobilitas16]

even face to face transactions, there are "inside" jobs lol

[@big0514]

Because flying to India to upgrade to hbo is more logical?? You have no choice these call centers aren’t u.s based their in other countries

[@d.almeida3633]

I feel bad for her but that's genius what those hackers can do

[@beyondEV]

any change to account or withdrawal of any significant sum should only be possible by two way identification. second measure should be air gapped form the internet (e.g. paper mail). you lock yourself out be mistake and the postal address is invalid, you can show up at the offices with photo id. anything less is asking for fraudsters to take advantage.

[@MapleFanAhSa]

I never got a roger account but some how they said I do have account and they said I own 800$ it was 2010 I was shock

[@babygurlchannel]

Lisa Lam Not right, Rogers are thieves

[@apextroll]

Not surprising..somebody paid my account.

[@realkumasi]

Some call center workers steal informations from the account

[@shawndadickerson9206]

What is a roger account and what for

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@arthurwatts1680]

Mr 'Rogers' from Toronto sounds like he was born in one of three countries responsible for a very large percentage of the cyber fraud we're subjected to in 2019 ;)

[@misscandace4111]

i know of a very good hacker that can help you with any type of hacking, either phones or computers. My husband was so smooth at hiding his infidelity so I had no proof for months I was referred to some hacker and decided to give him a try the result was incredible because all my cheating husbands text massages, emails, Facebook,bitcoin,youtube,WhatsApp, Snapchat,fortnite ,Instagram /instagram followers and viber conversations was wired directly to my cellphone. He helped me put a round-the-clock monitoring on him and I got concrete evidence of his escapades if you think your partner is an expert at hiding in his cheat adventure you can contact him too at cybercrack_hack37588 on instagram

[@jaeshasway]

That’s awful. I’m asked for a personal account verification password if I’m in chat or on the phone with every utility company. I’ve even had trouble getting information when I couldn’t remember my own password. That company should be heavily fined and also provide compensation for money stolen from customers.