How to Create an Action Map with Cathy Moore

[@smokinjoeblues]

Cathy Moore is the GOAT of IDs.

[@DevlinPeckYT]

She really is!

[@tmobilemobile]

Great job Devlin. Thanks for sharing Cathy.

[@julioprotzek4408]

Fantastic session! Thank you so much to both of you for demonstrating how to practice Action Mapping.

[@DevlinPeckYT]

You’re welcome! Thanks for watching, Julio 😃

[@idjanellegarcia]

I love this session! This was so helpful and the pace was just right. I appreciate all the screen shares as well. The content is super jam-packed.

[@DevlinPeckYT]

Glad that you enjoyed it, Janelle!

[@quirkytrainer]

I've accidentally come across this vid after searching for materials about Action Mapping. Very helpful! Thanks for sharing!!!

[@DevlinPeckYT]

You’re very welcome! Glad you enjoyed it 😃

[@crocodilestories]

A funny situation and a serious problem solving. Extremely useful video. Thank you Devlin and Cathy.

[@DevlinPeckYT]

You’re welcome! Thanks for the support and we’re glad that you enjoyed it.

[@annemariesmith1182]

Love the role-playing approach to this training. It would be great to see more examples.

[@DevlinPeckYT]

Thanks so much! Glad that you enjoyed it :D

[@tanika8666]

This is awesome! Thank you

[@Sabmihoub]

This is very helpful. Thank you!

[@DevlinPeckYT]

You're welcome! Thanks for checking it out :)

[@jm6264]

Thank you for this! I’m trying to learn everything I can, and your modeled conversation was helpful!

[@DevlinPeckYT]

You’re very welcome! Glad that you enjoyed it 😃

[@tellmesomethinggood.]

Very helpful - thanks so much!

[@DevlinPeckYT]

You're very welcome!! :)

[@Kwintessential2]

I am looking forward to learning more about "Action Mapping".

[@DevlinPeckYT]

It’s such a good model / approach!

[@cindysingleton3260]

Good info. I can see there is much more needed than creating a simple action map, but addressing the subjective, decision-making abilities of the interviewers. I think Devlin referred to this as "fluffy," and they talked about ways to improve knowledge and skills with scenario-based learning. Wow, it can get really complex!

[@DevlinPeckYT]

Cathy Moore’s book helps a lot with this! But yes, we’re trying to cut down to the observable actions...when we have those as a blueprint, it makes designing practice activities much easier 😃

[@ElmerFudd-f1z]

"keep probing" in a discussion about aliens...very nice Cathy, very nice.

[@DevlinPeckYT]

Haha, punny punny!

[@boyananakiev4896]

Cathy was in Bulgaria, no waaay . Would've asked her to sign my kindle map it book haha! I travel to Plovdiv semi-regularly :)

[@DevlinPeckYT]

Haha that would’ve been amazing! I wonder where she is now 😃. We will have to do another session with her soon.

[@tellmesomethinggood.]

I’m appreciating the alien foster example because we have been going through a similar process getting licensed as foster parents. One thought came to mind re: how to break down the “energy vibe” piece and I think it could be addressed by teaching the agents to ask good questions to gather more data to decide about the fit. For example, prior to going through the checklist that explains what’s not allowed as punishment, lead by asking a scenario situation and how they would handle it. Then go over the checklist. Just a thought. Training/practices for asking revealing questions.

[@DevlinPeckYT]

Great suggestion, Jewels!! Thank you for sharing this :D

[@shadowdancer909]

This is a question that the cat rescue I volunteer asks too! How would you address it if the cat scratches your couch or has an accident.

[@totallysxmmyyt6787]

LOL!, Hearing this scenario reminds me of that 1988 sci-fi movie "Alien Nation."

[@DevlinPeckYT]

Hahaha nice I haven't seen that one!

[@JessieCarty]

Classic LOL Did you ever watch the TV show?

[@totallysxmmyyt6787]

@@JessieCarty Yes, two things that stuck out from the series; they found drinking spoiled milk a delectable aphrodisiac; and they had an aversion to salt water, for them salt water is the equivalent of sulfuric acid.

[@JessieCarty]

@@totallysxmmyyt6787 I forgot about those aspects! What a trip.

[@JessieCarty]

I really love her point about not using solution words too early. This was great fun! Talking about clunky software made me thinking about time volunteering as a paralegal for an Immigration Law Clinic that worked with refugees. The work arounds we came up with to use INS Websites and such was...something. I actually did some job aids for them years ago. I'm wondering if I could do some updates now that I have better tools...and action mapping :)

[@DevlinPeckYT]

I am sure that you could! And yeah, the environment we're working in can def limit us at times.

[@anuangelo2007]

Thank you for the video

[@DevlinPeckYT]

You’re welcome 😊. Thanks for watching!

[@Kwintessential2]

Of course I will order the book.

[@DevlinPeckYT]

It’s a great read!

[@orionblue7938]

Thank you Devlin! Have been using your content for an upcoming final interview for LXD position through college campus round. I haven't done any specific project in this field but they apparently liked my work, skills and answers in recorded interview. Could you help me a little and tell me how to be prepared for this final round?

[@nenax24x]

The echo was coming from Devlin's side. You should wear headset.

[@DevlinPeckYT]

Thanks Nena! And I had muted myself to test if it was coming from my end...we actually figured it out afterwards (Cathy had the session open in two windows and we suspected that may have been part of the problem).

[@nenax24x]

@@DevlinPeckYT no wayyy that's a rookie mistake in virtual meetings. I stand corrected 👍

[@DevlinPeckYT]

@@nenax24x it happens to the best of us! 😃

[@martinbowman1993]

Why do the aliens need foster parents when they have space ships?