How To Fix Wireless Keyboard and Mouse not working Windows

[@FixMyBleep]

Be sure to Subscribe! You may also like: kzbin.info/www/bejne/lXrZi4WCatV-nZaa

[@janetcote3107]

Thank you for your video, great tips! One to add is to check your settings -> devices->Mouse ->Additional Mouse Options -> Hardware to make sure it is on ELAN input device for a wireless mouse (& keyboard in my case). This may save me from sending back a brand new keyboard/mouse that was working only intermittently.

[@FixMyBleep]

You are very welcome, glad it helped! Thank you for the extra tip as well, and the comment.

[@yasserdrawerandgamer2076]

What about me , mu mouse Light is on even when it's not plogged in , and when I plugue it in a devise it don't work at all 😢

[@FixMyBleep]

Check the mouse on another computer to verify that the mouse is working for starters. Sometimes the mouse is the problem. If it works on another device then move it back to the computer you are trying to get it to work with so you can narrow down the issue to the computer or the actual mouse. Also with wireless sometimes moving the dongle or receiver to another USB port will help. Also you may need to pair the device depending on if it's Bluetooth or wireless. 💻

[@yasserdrawerandgamer2076]

@@FixMyBleep thank you so much for the help but I found the solution, the battery has been touched by the water so I bought an other and I fixed it

[@FixMyBleep]

@@yasserdrawerandgamer2076 Awesome, glad you found the cause. Thank you for the comments! 🖱

[@yasserdrawerandgamer2076]

@@FixMyBleep no! Thank you for been ready to help others thank you so much

[@charlielaskowski5496]

This tutorial has been tremendously helpful. Keyboard is now working, "we're back in buisness,baby!"

[@FixMyBleep]

Glad it was helpful, thank you for the comment! 👍

[@meaganlawsonsmith]

I'll definitely have to remember these tips. I seem to have issues with mine every so often.

[@salvationwithoutprejudice]

my USB Dongle receiver gives a message of 'Malfunctioned', so my USB ports don't recognize it. I have a Amazon Basic Keyboard and Mouse, and the warranty is out by a month. How to fix it? I have tried reinstalling drivers etc on my computer. Other wireless mouse and keyboards work. Only this USB Dongle is not working. Any hope?

[@FixMyBleep]

Hello, the first thing you may want to test would be to move the USB Dongle to an entirely different computer just to verify that it's bad and nothing to do with the computer or USB ports on that system. Next if you have the manufacturer name, sometimes you can contact them on their e-mail or 800 number and see if they will do anything even though it's just past the warranty date. I hope that helps. Thanks for the comment. 👍

[@dominantwarr10r22]

I’ve bought a surf onn keyboard and mouse for my Xbox and for two months is was great but now only the mouse connects and not the keyboard can anyone help??

[@FixMyBleep]

Hi there, this link may be helpful: www.nstec.com/how-to-pair-onn-bluetooth-keyboard/ That site talks about resetting the Onn Keyboard, and re-pairing it with your system along with troubleshooting. Also try all the usual things, move the receiver or dongle to another USB port on the Xbox unit, replace the batteries, verify no other Bluetooth devices are connected at the same time. Hope that helps.

[@arobi39134]

How do you get to the manufacturer website if you can't type on the keyboard?

[@FixMyBleep]

That's a great question. Hopefully you have a spare computer, keyboard, or use a cellphone to pull up the manufacturer information. Thanks for the comment.

[@lenmiles5150]

Replaced the batteries on the keyboard first as the mouse works, but not the keyboard. Good tips though. Also tied the onscreen keyboard, but no luck. Ordered a new K520 Logitech keyboard same one I have now..

[@FixMyBleep]

Sounds good, and the only other trick is to sometimes try the non-working keyboard on another computer to confirm it's really broken before throwing it away. Thanks for the comments!

[@lenmiles5150]

@@FixMyBleep …problem solved… I found my son was fiddling with the keyboard and put in the batteries backwards.

[@FixMyBleep]

@@lenmiles5150 That's good to hear and I'm glad it's working now!

[@etoth19]

Another reason might be that your smart phone is close to the receiver. I just learned about it and switching off the bluetooth comm. on my phone cleared up the problem.

[@FixMyBleep]

That's a great thing to also mention and thanks for listing it here. I had forgotten about that causing issues sometimes. 👍

[@algloriadawson7666]

I updated my driver yesterday. all of your tips have been followed. my mouse works. my keyboard does not. any tips?

[@FixMyBleep]

Are they part of the same set? Using the same dongle/receiver? Re-Check the batteries, even if you already have, make sure they are new ones, installed properly, also check for a on/off switch on the keyboard. Try moving the dongle/receiver to another USB slot, check distance from keyboard to computer for signal, hopefully that helps. Sometimes the keyboards just go bad.

[@algloriadawson7666]

@@FixMyBleep that fixed it. I actually moved the dongle to another usb port and it did nothing, but then I tried it again in still a different port and it worked

[@FixMyBleep]

@@algloriadawson7666 Hello, I'm glad to hear that you were able to get it working after trying another port! Thanks again for the comment! ⌨ Be sure to Subscribe 👍

[@shannongirard736]

Can someone tell me how to get the F Keys and regular keys to function :(

[@FixMyBleep]

So the F keys at the top of your keyboard should always work just by tapping them. For example, just tap F5 key while you have the internet open and it will refresh your open webpages. The special function key is marked on Logitech keyboards in the lower right corner by with a yellow FN key label, hold that down, then hit the corresponding yellow function key (along top of keyboard) for its special function (volume increase, photos, hope page, etc).

[@chriscullen5500]

If the usb ports are not working, How do you do anything?

[@FixMyBleep]

You may have something unplugged in your case if your USB ports aren't working at all, have you tried both the front ones, and rear ones (or top and back ones). Or if it's a laptop the board may have gone bad. The only other thing you can do is find an adapter/converter to another port so you can still use your mouse/keyboard. So if you have a USB-C port then a UBB to USB-C adapter, or something like that. Hope that helps.

[@lynn6808]

Why would my mouse light go off after installing new batteries and turning it over?

[@FixMyBleep]

Does the mouse work for a moment then stop? Make sure the battery is making a solid contact with the metal posts inside of the mouse, and see if the mouse has a on/off switch, you can try turning the switch off and back on. 🖱

[@derekkamplain6447]

Frustrated still. I just got a new mouse with a new battery did the set up for that. And the mouse is working but now my keyboard does not. I have dell products. I tried restarting my computer but it comes up asking for my pin and I cannot put that in as the keyboard is still not working and yes I replaced the batteries in my keyboard. It was working befor I got the new mouse as my old mouse did not work. And use I changed the USB port too. Now what? I have all wireless. Bluetooth is on. I do not know how to get a virtual keyboard on my desktop.

[@FixMyBleep]

Is the mouse and keyboard part of the same set? Re-Check the batteries, even if you already have, make sure they are new ones, installed properly, also check for a on/off switch on the keyboard. Also you may need to re-pair the keyboard with the computer if it's Bluetooth, and if all else fails, do you have a wired USB keyboard in the house you can use to enter the PIN code so that you can get this to pair with the new keyboard? I've had to do that a few times. Hope this helps. Good luck!👍

[@derekkamplain6447]

@@FixMyBleep Thank you for the reply, so I ordered a new mouse and the receiver worked only for it and not the keyboard, so i put the old receiver in another usb port and my keyboard works.

[@FixMyBleep]

@@derekkamplain6447 Glad you were able to get things up and running!

[@davidfrey5654]

This is great when you have a laptop that has a built in keyboard. But it doesn't work so well with the desktop with an external keyboard and mouse.

[@FixMyBleep]

Thanks for the comment, sorry if it wasn't helpful for you.

[@141yvonwest]

Great tips! All I needed was a battery change on mouse. And I liked your dead vs full battery test! I

[@FixMyBleep]

Thank you for the comments and I'm so glad the video was helpful and the battery test too! 🔋

[@FixMyBleep]

Affiliate Link for this particular wireless keyboard & Mouse combo: amzn.to/3rGFPLO

[@joannhernandez5107]

Thank you I changed the battery on the mouse. I didn’t know that the mouse had batteries.

[@FixMyBleep]

You are very welcome! 🖱 Thanks for the comment, be sure to subscribe!

[@SR-pb6kq]

😂

[@helenmann9100]

A thousand thanks - I got as far as replacing the keyboard batteries, but - you guessed it - put them in the wrong way round...

[@FixMyBleep]

I'm so glad the video was helpful, and your keyboard is working again! Be sure to subscribe if you haven't already, and thanks for the comment! 👋

[@nbgaleriarusticourbana6226]

Awesome content thank you. I did all the steps, the majority of the keys works just a few doesnt (number keys, enter and delete keys), been like that for over a motnh, do i need a new keyboard?"

[@FixMyBleep]

Hello there! Thanks for the kind comment, and it sounds like you tried everything I've recommended. If you have some keys working on your keyboard, but others are not, then yes time to replace the keyboard with a new one. Sorry, but thanks again for commenting 😉

[@nbgaleriarusticourbana6226]

I thought so. Thank you! I just subscribed and thanks again! the battery tip "phenomenal"!!! 👍

[@FixMyBleep]

@@nbgaleriarusticourbana6226 That's wonderful and thanks so much for subscribing 🎉 I'm trying to get to 1k subs so I can be more official on KZbin!

[@nitinagarwal706]

Thanks -it worked

[@FixMyBleep]

Glad it worked, thank you for the comment! ⌨

[@michaelc1042]

Thank you for your video, as you said, sometimes the most obvious problem it the culprit. I did not realize my keyboard had an on/off button on it and I must have accidently switched if off! I have been using a tethered usb keyboard for the past month, until I found your video. Thank you!

[@FixMyBleep]

That's great it was just a button! Thank you for the comments, and watching. 👍

[@asonimicogi4256]

very helpful video! Thanks Sir!

[@FixMyBleep]

You are most welcome, and thank you for the comment! 👋

[@Insert_Name_Here908]

Okay but my PC isn’t a laptop nor does it have a touchscreen of any kind. I need the mouse and keyboard for it to function 😐

[@FixMyBleep]

These steps should work for resolving issues with most sets of wireless keyboards/mice. Also if nothing else works, please move your keyboard & mouse to a different computer just to verify the issue is with the keyboard/mouse and not on the actual computer you are on. Sometimes it's a software driver or a USB port problem with the dongle and just swapping USB ports can resolve it.

[@karmakarma9459]

Great vid... although the red light was showing on mouse as active.. I changed the battery and all was suddenly fine.. Cheers

[@FixMyBleep]

That's great news! Glad the video was helpful and you were able to get the mouse back up and going. Thanks for the comment. 🖱

[@joebagofdonuts1453]

have the same problem except i cant type, everything is ok, mouse works ,but when i try to type,it goes to another web page

[@FixMyBleep]

Check for a stuck key, or a couple of keys that are being held down maybe. Also pull the batteries, place back in the keyboard, check the on/off switch, move the USB plug as well, when it jumps to another web page, that's usually some keys that are stuck, or not working. Hopefully this helps.

[@joebagofdonuts1453]

tks for the feedback, i found out the right side Shift key does stop you from typing,good to know on this issue

[@FixMyBleep]

Super easy fixes for keyboard glitches...

[@avikau]

Thanks a lot !!

[@FixMyBleep]

Thanks for the comment!

[@Jeanne1125]

Can a wireless keyboard/mouse mess up the sound? It sounds skippy and robotic. DRIVES ME CRAZY! Let me know. Thanks!

[@FixMyBleep]

Not normally, but you can verify by removing the wireless mouse/keyboard for a moment, hook up USB version (If you have an extra) and reboot to test. The only thing I can think of is maybe there is a frequency issue, or the speakers are picking up the dongle somehow. Check speaker placement, also try moving the dongle to another slot after testing. Hope that helps! 🖱

[@keithmares5417]

My alfabet keys don't work but number keys do. Have followed all your steps

[@FixMyBleep]

Hi there, sounds like you have something going on that's more than just a "numlock" or a switch that needs to be toggled on/off then. If you have tried moving the dongle to another USB port and that didn't work after rebooting the computer, then move the keyboard (with dongle) to another computer to test. If the problem follows to another computer, it's a bad keyboard. Hope that helps, and thanks for the comment.

[@sandrine0924]

Very helpfull! Thank you!

[@FixMyBleep]

You are so welcome! Thanks for the comment. ⌨

[@SpeedClipsHQq]

Thank you for this

[@FixMyBleep]

You are so very welcome! Thank you for watching and commenting 🙂

[@harrysolas2802]

If you want to save money, just buy extensions for a wired mouse. I have spent so much money trying to make wireless work. If you must have a wireless mouse or keyboard, buy them separately. Then you can focus on buying more expensive versions of the keyboard or mouse that doesn't work. Just remember, you will have to do this every two or three years.

[@FixMyBleep]

Honestly this Logitech set in this newer video: kzbin.info/www/bejne/ooWcgnqYiNRrmJY has been the best, or most reliable for the price and I've been doing computer work for a long time. You are right on the money as far as replacing these every 2-3 years they really don't last a long time no matter the brand. Thank you for the comments! 🖱⌨

[@harrysolas2802]

@@FixMyBleep Thank you.

[@Sayitaint_So]

cool trick with the battery... thumbs up on that ... i might however need to find a priest capable of exorcisms if this keyboard of mine fails to work like advertised ... been cursed lately

[@FixMyBleep]

Hi there, glad you like the battery trick I use it all the time and it works! Sorry to hear the keyboard is still giving you issues. Try another USB port with the dongle/receiver or check it on another computer to verify it's for sure the keyboard and not a port issue with the pc. Thanks for the comment!

[@Sayitaint_So]

@@FixMyBleep got it working... i think my signal was weak - i moved the usb thingy to a front port and seem to have a good connection ...

[@FixMyBleep]

@@Sayitaint_So Awesome! I'm glad to hear it's working now! 🥳

[@smorganzg]

typing with my keyboard after finding out that it was out of battery XD. thanks

[@FixMyBleep]

Glad I could help!⌨ Thanks for the comment.

[@Grahmahshanz]

OMG!!!!!THANK YOU !!!!

[@FixMyBleep]

You are very welcome! I'm glad the video was helpful 👋

[@jm2450]

first step should be make sure device is on

[@FixMyBleep]

Good call! Is it on? Did you turn it off and back on as well? Thank you for the comment.

[@LogitechXibanga]

useless video, i come here expecting for a video to solve my issue only to find out is a video showing everthing that people do before going online checking for a solution! checking my batterys how i didnt thought of that? AMAZING!

[@FixMyBleep]

Thanks for the comments, be sure to like and subscribe!

[@ziyad.l252l]

@@FixMyBleep 😂😂 are u taking the piss

[@jaquaylle3]

Good video wireless board wont connect but mouse does

[@FixMyBleep]

Thanks for the comment. Have you tried moving the usb receiver, checking the switch on the keyboard, check the batteries to see if it will make a difference? Hope that helps. Also test the keyboard on another system to confirm it's ok.

[@richardnaylor910]

@@FixMyBleep I have the same problem. Mouse works immediately keyboard doesn't. Its a settings issue.

[@richardnaylor910]

did you fix this? I have the same problem and I don't need the battery / switch on / reboot device listed here LOL

[@FixMyBleep]

@@richardnaylor910 Please test it on another computer to verify the keyboard and mouse set it good.

[@Roaddog420]

Move ports and change batteries? lame

[@FixMyBleep]

If that didn't help with your issue, please check out my updated video here with a few more ways to troubleshoot this common problem: kzbin.info/www/bejne/j6m9hpuFqpiZa7s Thanks for the comment! ⌨🖱

[@richardnaylor910]

this video is TORTURE to watch - reboot, replace batteries, switch on.. how can that take minutes?? YOU HAVE TOTALLY MISSED that some keyboards have multiple connection settings like 2.4G, Bluetooth etc. Android, Windows, IOS and so on..

[@FixMyBleep]

Hi Richard, thank you for the comment. Sorry to Torture you, but with wireless keyboards 90 percent of the time the fixes I've mentioned in this video resolved the issue.

[@richardnaylor910]

@@FixMyBleep and can’t these fixes be applied to any device ever? Switch on.. yep applies to everything, put batteries in.. yep applies to everything, try switching off and on again.. yep applies to everything. I was too harsh with my comment but I was looking for a real fix. My wireless keyboard isn’t working but my mouse is. They are the same set and share the same usb connector. Prince Philip, the Queens husband, would have loved this video when he was alive. He struggled with everything technology. Maybe you need “Basic” fixes in the title. Manage expectations. Good luck.

[@FixMyBleep]

@@richardnaylor910 These fixes certainly can be applied to most things, I see your point. There are also different levels of users out there in the world whom I deal with daily. We have the high-end tech users, and we have the grandmas who struggle to get the batteries installed correctly. I do thank you for your comments.

[@craigelectric5241]

😁

[@murdockbrake6116]

96+96

[@tizyrosso3844]

ma per favore. che fesserie

[@FixMyBleep]

Molti hanno trovato utili questi passaggi per la risoluzione dei problemi. Ti ringrazio per i tuoi commenti!

[@richardnaylor910]

YOU COULD APPLY THIS VIDEO TO ANYTHING... SWITCH YOUR DEVICE ON, PUT NEW BATTERIES IN, REBOOT YOUR PC - WHY IS THIS ADVICE THERE FOR KEYBOARD AND MOUSE?? HONESTLY ITS A WASTE OF TIME

[@FixMyBleep]

I'm sorry you are having such a hard time my friend. This is called the process of elimination, when you troubleshoot an issue, we also need to verify your using a wireless mouse and keyboard that actually work. If they aren't working on one computer, take them to another computer and see if you can re-create the problem. If they are broken on both computers, buy a new keyboard and mouse set.

[@prodigalus]

i recommend watching at 2X speed. this was tolerable at 6 minutes.

[@FixMyBleep]

Thanks for the comment. I'll try and speed some things up next time.

[@murdockbrake6116]

96+96

[@FixMyBleep]

Sounds like a mechanical keyboard reference.