How to Set Up ZenWiFi AiMesh System? | ASUS SUPPORT

[@user-ig7ux8ft4j]

When resetting the router you must press and hold it for about 8 to 10 secs. When pressing correct button the LED light will change to flashing Yellow...when connecting nodes you can either do both wired and wireless.

[@wapperjaw8282]

1. Can you use a browser to set up? 2. Do you have to Asus App to set it up? 3. Do you have to create an account to use the app? 4. If have to use the ASUS app is the app at Windows Store or only Android\Apple?

[@asus_support]

Hi, according to your question, do you mean you you want to set up ZenWiFi AiMesh? Have you try to follow the steps according to the video and the FAQ at the description box? May I ask which steps is inoperable? Also, could you provide the product model and firmware version? Thank you.

[@wapperjaw8282]

@@asus_support I don't have any mesh system right now ... I'm researching because my router is showing signs of failure so I was researching these mesh systems. Never used one before and it appears these mesh systems use an Android app to set up and I don't like that. I want a mesh system that can be accessed like a normal router with a browser on a Windows PC. *Thus my question basically is can the ASUS ZenWiFi AiMesh System be accessed like a normal router on Windows PC using a browser?*

[@artycrafty9209]

I have want to set up my new Asus Zen wifiAX, I have my internet suppliers router which also has my landline phone via them plugged into their router. So I have no idea how to go about setting this up?

[@asus_support]

Hi Arty Crafty, If the internet suppliers router you mentioned is ISP modem, please connect the WAN port of the AIMesh main router to the LAN port of the ISP modem with a network cable.

[@Pendactarum]

My modem, if from my Internet operator, I connect eo Asus mesh and write a new name and pass, but I want to be the same la as my operator with the same name and pass, without changes.

[@asus_support]

Hi, may I ask if your question is related to router? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/networking/bd-p/Networking Thank you.

[@GoodLifeInSpain]

Sad to say, I purchased three Asus Zenwifi XT8's and it only worked for about a week. After that, the two nodes dropped off the network and I have been unable to re-connect them to the main router...even after several 'factory' resets. The closest I've come is after that after a factory reset, the app connects, takes me through the steps and after it says 'successfully connected' (or something like that) the node isn't connected. I've tried it with ethernet cables and wirelessly. Right now, they're doorstops...and not even good door stops. They're basically expensive crap. Also...I'm sick to death of reading comments like, "have you updated your firmware"? Yes, I like many other people here HAVE...and they still don't work.

[@asus_support]

Hi, Life in Spain. Please refer to the link below and if there is an inoperable part of the process, please let me know which step is inoperable. www.asus.com/support/FAQ/1035087/

[@GoodLifeInSpain]

@@asus_support I have 3 XT8s. I was able to link them together using the app. All three got updated firmware and the only customized setting I changed was backhaul to wired. After a week, both nodes stopped working. 98% of the time, the nodes are undiscoverable...both wirelessly or by ethernet cable. They can't be found. On the rare occasion they are (after reset) and I try to connect...when the process is completed and I hit "finish", the nodes disappear again and blink blue. They simply will NOT connect to the main router. I've tried both hard and soft resets (which are not explained well at all by ASUS). Maybe the firmware on both has been corrupted, but when I go through the process of putting them in recovery mode (assume that's the pink light), the downloaded firmware won't load and I get an error message in the Recovery software that reads, "not in recovery mode". It's beyond maddening...especially after paying more than €600 for doorstops.

[@asus_support]

@@GoodLifeInSpain May I ask, after the firmware is uploaded, if the AiMesh icon and AiMesh nodes show up in the Network Map? If there is an inoperable part of the link I mentioned, please let me know which step is inoperable.

[@DAS-Machina]

I have At&T fiber internet and It has it's own WIFI can I use both the AT&T and The ASUS Zen ZWIFI or do I need to disable the AT&T WIFI?

[@asus_support]

You can consider using the two base stations in bridge mode.

[@jaime_molina]

Compre este Router ASUS con dos nodos (3 cubos) porque mi Red Mesh anterior no me daba la velocidad que requeria aunque si el cubrimiento de todo el apartamento. Al respecto debo acotar: 1. La configuración del ASUS AX6600 no es tan fácil como aparece en la guia...claro una vez uno lo hace 3 veces entiende como se debe...pues eso fue lo que me ocurrió. El router principal es relatimente fácil de configurar aunque un poco lento en su configuración. Sin embargo, da la impresión en las instrucciones que los nodos se configuran a la par que el router principal. Eso no ocurrió...tuve que entender luego de un rato largo que es requerido configurar cada nodo...uno a uno. No es dificil pero si lento (unos 10 minutos). 2. Inicialmente solo iba a comprar dos cubos pero dado que con la anterior red mesh tenia 6 cubos para cubrir todo el apartamento (1.400 pies cuadrados) decidí comprar 3 cubos ASUS....fue una decisión acertada. Con dos cubos hubiese sido imposible cubrir una vivienda de este tamaño; habrian quedado zonas muertas. En realidad dudo mucho que se pueda cubrir una vivienda de 5 habitaciones de 5.000 pies cuadrados como dice la información del producto. 3. Tuve que reubicar en varios sitios los nodos para ver donde lograba la mejor cobertura. Al final creo que lo logré. Ahora tengo medición de 500MB en toda la casa. 4. La configuración de los dispositivos fue fácil. Tuve la precaución de colocar a la red mesh el mismo nombre y contraseña que tenía la anterior red y eso hizo mucho más fácil la confirguración. La mayoría de dispositivos se conectaron inmediatamente. Les recomiendo hacerlo así...les ahorara mucho tiempo. 5. Tuve problemas de conexión de un Ring DollBell y su Chime. Tuve que intentarlo por mas de una hora y reiniciar muchas veces el modem Wifi pero al fin lo logré. No se porqué pero fue el dispositivo que más trabajo me dió. Al final nunca supe que pasó...finalmente funciono. 6. En la configuración de la red pregunta si se desea separar la red de 2.4G de las redes de 5G (que son dos). Yo le dije que sí y creo que fue buena decisión porque todos los dispositivos del hogar los conecté a las red de 2.4G (incluyendo mi impresora inhalambrica) y las computadoras personales (4) y los celulares las conecte a la red 5G-1 dejando la red 5G-2 para que se conecten como canal exclusivo los nodos ASUS entre ellos. Solo dejé mis televisores (que son 3) conectados a la red 5G-2. Me ha funcionado bastante bien. Eso si, hay que configurar los nodos para indicarles que no se conecten entre sí de forma automática sino que lo hagan unicamente por la red 5G-2

[@LetsDIYIt]

How do you setup this system for bridge mode (not media bridge). Haven't found info on setting it up to work behind a ISP Gateway that cannot be set to bridge mode, so I need to turn off routing functions in the Asus system. Helping someone out and do not have the software in front of me so trying to figure out the process to pass on to them.

[@asus_support]

Hi, may I ask if your question is related to router? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/networking/bd-p/Networking Thank you.

[@LetsDIYIt]

We already dumped this shitty system due to the complete lack of support. Couldn't send a message or email via Asus site. Couldn't find any phone number to call. Facebook messenger got us a canned responses. And now this resulted in a non answer. Eero already replaced it and person with system is happy. Won't be revisiting any Asus products again. It's appalling just how shitty their support is

[@asus_support]

The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

[@mikerogers7376]

Added this with my starlink and trying to block up 443 or disable QUIC as social media is very slow. How to do this on ax6600

[@asus_support]

Hi Mike Rogers, How many XT8 do you use? May I have the firmware version? Is the internet speed normal and fast? Do you block up 443 or disable QUIC in windows? How do you surf social media and which social media is very slow?

[@DAS-Machina]

Do you make an outdoor wifi antenna that I can connect to my ASUS Zen Wifi Router?

[@asus_support]

Unfortunately, there are currently no relevant products available.

[@tulasiram6930]

Will these work if I place the routers in separate buildings 50 ft apart.

[@asus_support]

Hi, according to your question, if possible, make sure there's a clear obstacle-free line of sight between the router and the node. For the best performance, the optimal distance between mesh nodes is no more than 10-15 meters. You can refer to the following link. Thank you. www.asus.com/content/zenwifi/

[@tulasiram6930]

@@asus_support thank you

[@LYNX_G]

After setting the node, what other router do I have to install a lan cable?

[@asus_support]

Hi Irwan Lynx, Could you please provide the details of the situation? When connecting nodes you can either do both wired and wireless.

[@efrenbonavente222]

would it be possible to create mesh network with 1 aimesh and 2 or more node? how to add other node?

[@asus_support]

Hi, Efren Bonavente. If the routers you mentioned support the Aimesh function, then it is possible to expand the AiMesh network. A mesh router can connect up to 9 nodes at the same time. In order to maintain a better AiMesh experience, it is recommended to use 1 mesh router with 2 nodes as much as possible.

[@michigantoga]

Second node just stays blue, can't get backhaul going

[@asus_support]

Hi Da Alpha Supreme, May I have the model name and the firmware version of your aimesh router and nodes?

[@asiayeah]

The ZenWifi is very unstable esp when adding nodes. I have a pair of CT8 which broke down recently. Then I got a new pair of XD6 but it is exhibiting the same problem. The node simply keeps rebooting when it tries to join the mesh network. Horrible experience. I have spent hours with the support on the phone. He just kept asking me to retry and retry the same procedures over the over. There is nothing to troubleshoot except looking at the only visible LED light hopelessly. Nothing makes sense. I wish I can refund them. Is there any helpful help can I get here? Thanks.

[@asus_support]

Hi Tony Cheung, Have you updated to the latest firmware version 3.0.0.4.386.46859 and reset the system? If you have tried it with router setting page, please also try it with ASUS router app. Please keep the router and node within 3 meters when setup AiMesh.

[@asiayeah]

@ASUS Support Yes, I am using the latest firmware. Today I have tried to factory reset both units and setup both units at the same time. It didn't work the first time, the node kept on rebooting and failed to join the mesh network. The 2nd time I tried, it worked. I decided not to touch them anymore. I contacted the local support. They first recommended me to connect the 2 units together with a cat5 cable. That didn't work at all, and the node was mis-interpreted as the main router. They also suggested me NOT to put the 2 units too close to each other but need to keep them between 1 to 3 feet apart. That might help, but it is all very confusing. IMHO, no one can ever tell me what was the problem when the node didn't join. All the suggestions were to retry and retry in slightly different ways. Also, the only visible feedback are the unit's LED light. The application always will say the connections are setup properly even though only the main router is working but the node never joins (although I bought a pair of nodes). The support also mentioned if adding a node didn't work, I should try to setup both units at the same time. That makes me worry if I can add additional nodes in the future at all. I'm afraid I can't recommend this product to anyone who doesn't enjoy troubleshooting and can"t afford to spend endless hours with the support. Also one might prepare to retry and retry. I hope I could refund mine.

[@GoodLifeInSpain]

@@asus_support So, you ask "have you updated to the latest firmware..." and then disappear without a follow-up? Much like my two nodes...that are worthless pos. Yes, we've all updated our fricking firmware. Now help us fix the GD problem!

[@asus_support]

@@GoodLifeInSpain As I replied in another of your messages, please let me know which step is inoperable. Thank you.

[@GoodLifeInSpain]

@@asus_support What is especially troubling is the fact that when I search this issue on the Internet, it's pretty common. ASUS, doesn't address this issue other than to say things like "update firmware". But, when you can't connect the unit, how do you update the firmware? A few techie people have had various degrees of success in fixing their networks, but none of the solutions worked for me. I wish ASUS could give a straightforward answer to this given the fact that this is not unusual. Thanks.

[@thewolfydragon1989]

my node REFUSES to connect... at all never gets detected and it restarts itself every 5 minutes but shows WHITE LED then resets - and theres NO INSTRUCTIONS how to factory reset it or ANYTHING (I have the zenwifi cd6 ac1500 mini as only one i could afford (2 pack)

[@asus_support]

Hi DragonWolf5589, Please refer to the following link for hard factory reset. www.asus.com/support/FAQ/1039078

[@GoodLifeInSpain]

@@asus_support Another crap response from ASUS support

[@asus_support]

​@@GoodLifeInSpain As I replied in another of your messages, please let me know which step is inoperable. Thank you.

[@ubacow7109]

is there a limit on how many XT8 nodes I can run?

[@asus_support]

Hi Ubacow, Please refer to the following link. www.asus.com/support/FAQ/1044191/

[@arksurvivalevolved9190]

Has any one tried factory reseting? Following the manual, reset not working, there must be another way, any one has a solution? Thank you

[@asus_support]

Hi Ark Survival Evolved, Do you mean cannot setup AiMesh after factory reset? Can you enter router setting page? May I have the model name and the firmware version?

[@robertmooberry725]

How about you just give me the address that I have to enter?

[@VideoCorsiInformaticasuYouTube]

we have to take a dozen of these products we want to know if it is configurable with this system and compatible with the new protocol of sky wifi Italian provider? NAT: MAP-T Encapsulation: IEEE 802.1Q VLAN VLAN: 101 and how we can solve for the telephone part

[@asus_support]

Hi Video Corsi Informatica su KZbin, Is it only provide wifi service? AiMesh need ISP to provide the wire connection such as via modem.

[@VideoCorsiInformaticasuYouTube]

@@asus_support ok my Isp gave me these parameters to use the internet service IPoE IPv4 / IPv6 protocol NAT: MAP-T Mapping of Address and Port, Translation mode (RFC7599) The following are the configuration parameters of the Data session that you will need to set in the GUI of your CPE: Encapsulation: IEEE 802.1Q VLAN VLAN: 101

[@asus_support]

Hi Video Corsi Informatica su KZbin, Can it set up and work on the usual router? May I know which model do you want to check? XT8?

[@VideoCorsiInformaticasuYouTube]

@@asus_support Yes

[@asus_support]

Hi Video Corsi Informatica su KZbin, I'll consult our tech team about this.

[@zahidshabir4038]

Can you add additional nodes and what is the limit on the number of nodes if additional ones are supported and does the model of the additional nodes matter (I know I think they all need to be Asus nodes but I want to see if I can get a higher range node then have a smaller node placed near the end of the range of the bigger node just for a small boost to the edge of the property for example if you have a dual pack of high range nodes but they only cover lets say like 90% of the building but you want to get that 100% coverage but only need a smaller node to get there)

[@asus_support]

Hi Zahid Shabir, Please refer to the following link. www.asus.com/support/FAQ/1044191

[@danieldasowski7845]

Can different ZenWifi models work together ?

[@asus_support]

Hi Daniel Dasowski, Please check whether your device model has the difference between the AiMesh router and the AiMesh node. Some models cannot be exchanged. Please refer to the following link for detailed information. www.asus.com/support/FAQ/1045754/

[@kneo12]

Cant find the ai mesh node... Terrible

[@asus_support]

May I ask if your question is related to a laptop? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our laptop series products, we have created the forum specifically for users of laptop products. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/networking/bd-p/Networking Thank you.

[@kneo12]

@@asus_support please make it more obvious that to connect a node one needs to connect the new node to the main router via lan.

[@rafaaniszewski1979]

Sorry, but this is total b**** I’ve already had and returned 2 zenwifi sets. Neither of them detects the nod. Be it via phone or browser, the nods are never detected.

[@asus_support]

Hi Rafał Aniszewski, May I have the model name such as XT8 and the firmware version? Have you also tried ASUS router app?

[@rafaaniszewski1979]

@@asus_support I am sorry, I shouldn’t have been rude. Pardon my earlier French, but I simply ran out of ideas. And indeed it is XT8. The Router App was the first thing I used, unfortunately the nod is never detected, it works perfectly well via Ethernet, but that wasn’t why I decided to get :)

[@asus_support]

Hi Rafał Aniszewski, Do you mean only one zenwifi works perfectly well via Ethernet but cannot setup AiMesh? Please also refer to the FAQ in the following link. www.asus.com/support/FAQ/1045754

[@asiayeah]

I shared your pain. I have a pair of CT8 which the node cannot be detected suddenly. I took it for repair and they gave me back a pair of XD6. Unfortunately the XD6 is having exactly the same problem. The node keeps rebooting while being requested to join the mesh network. I have spent hours with the support on the phone and there is no resolution yet. Can I have some help?

[@oguzctak8546]

I live in Austria,why is it saying İt's finished even though Asus Rog 5 ultimate (global) is in German e-shop My brother has Mobile phone money ready Asus doesn't want to sell his mobile phone for some reason.They say they will call you,I will go to TURKEY on the 15th of this month how long will we wait ? Is there any why to speed things up ? İf you're not going to sell an Asus phone, don't adwertise it. What nonsense business concept is this ?

[@oguzctak8546]

@@michal03966Sorry I don't know how to reach Asus rog 5 ultimate sales people I wanted to order the phone from Asus branch in Germany. Although there is no ultimate (18Gb) model in stock,it appears in the ASUS e-store germany branch Please help me İ live in austria 8 hours away from germany

[@asus_support]

Hi Oğuz Çıtak, Rog 5 ultimate is limited edition. Please consult German e-shop for the selling information. ASUS Shop customer service For information on purchases and order progress, information on products, returns, deliveries, invoices, and general issues related to orders, please contact the ASUS Shop Customer Service Center. Email address: [e-mail] Telephone: [phone] Monday to Friday from 9 a.m. to 6 p.m.

[@oguzctak8546]

@@asus_support thanx for help :)

[@niolss]

Amish?

[@Martinwhoo]

Lol, thats so broken thing

[@asus_support]

Hi, according to your issue, mayI ask have you encounter any setup issue? Whether you want to set up ZenWiFi AiMesh system? Have you follow the steps according to the video or the FAQ at the description box? Which steps is inoperable? Also, could you provide the router model? Thank you.