[HOW TO SOLVE] Common Problems with NEW Outlook for Mac

Hi! Welcome back to the Indigo Software KZbin Channel. In this video we're covering some common problems that people are experiencing with the new outlook for Mac.
Outlook Beginners Guide on Mac: • [2024] Beginners Guide...
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[@indigosoftware9625]

New video topic on scheduling and collaboration tips in Outlook!! Watch here kzbin.info/www/bejne/nKimipp6gtN3l5Y 🎉🥳💻🧭

[@user-sm4th9ek6m]

great video, it solved my issue. Thanks

[@indigosoftware9625]

Glad it helped! Thank you for the feedback.

[@Vizygotallbeatscoverd]

helped a lot

[@indigosoftware9625]

Great, thank you!

[@paradise-cabofrio]

You safe me ! my import export was grey out, but doing this legacy thing, i could import my old files (olm) from my old MacBook to the new Macbook ! thanks !!

[@indigosoftware9625]

You’re welcome!

[@ThorstensMOBAWelt]

Thank you very much for this information. Every few weeks, the old Outlook switches to this crap version of Outlook, which is absolutely unsuitable for professional work, without me being able to prevent it. But this film has helped me a lot to solve the important problem areas!

[@indigosoftware9625]

Glad we could help, you’re very welcome!

[@dnorbertosantana]

Hi, thanks for your video! :-) I also observed many users complaining about email issues with MacOS Ventura version (email stuck in outbox). Do you know how to fix it?

[@indigosoftware9625]

Here's an answer directly from MS support. If updating your OS is an option I think that would help. 1: Check your connection, make sure your outlook is connected at the lower-right corner of the Outlook window. Now activate Outlook once again by clicking "Online/ Offline" button. 2: Remove the attachment of the email. if you’ve attached a large file to your email message, you may see it sitting in the outbox because it’s simply taking a while to send, and it may be blocking all subsequent emails from sending. 3: send an email again, move the email from Outbox to Drafts folder. Open the email in the Drafts folder and click Send. Check to see if the message is now in the Sent folder or still in the outbox. 4: if you changed your password recently, please try to type the new password in outlook to renew it: navigate to File> Account settings> Account settings, in the E-mail tab, choose the email account and click Change and type your new password in the password field. 5:Try in Outlook web app see if the issue happens there also. If all the suggestions above don't work, in this case, we recommended that please contact the dedicated support channel for Outlook for Mac via clicking Help > Contact Support in the Outlook for Mac top menu. The dedicated support engineers there are dedicated to handling Outlook for Mac related problems and they will give you more assistance regarding your problem.

[@dnorbertosantana]

@@indigosoftware9625 Thanks for your quick response. I need to give you a feedback, we could fix the problem by downgrading the Outlook version. 😶 I know it's not the best solution but it's working now. We will be during tests to check if your instructions above fix it.

[@vhebein]

Hi Dave, Thanks for the info on file folders.. ?? In the new version, My old deleted emails are suddenly reloading in my inbox. I keep my inbox up to date by either saving in folders or deleting them. Emails from the beginning of the year for example are reloading into my inbox. Any ideas on how to resolve?? TKS

[@indigosoftware9625]

This appears to be an error for the new Outlook for Mac.. Here's a thread that you can keep tabs on to see where things are landing: answers.microsoft.com/en-us/outlook_com/forum/all/after-update-to-1673-outlook-for-mac-yahoo-mail/9b96de6c-ad0a-40c7-88ea-f0dc9265b310?page=5

[@egrafix2006]

Two days of ********* and all I had to do was revert to legacy. Thank you SOOOOOOOO much!!

[@indigosoftware9625]

You’re welcome!!

[@andrecamoes5325]

It doesnt work, the new folder buton continues grey in the old outlook

[@indigosoftware9625]

@@andrecamoes5325 Make sure you have selected a folder in Outlook. The "New folder" option may be grayed out if you haven't selected a folder in Outlook. Check if the folder you are trying to create the new folder in is full. If a folder has reached its size limit, you may not be able to create a new folder within it. Try repairing your Office installation. Sometimes, issues with the installation of Office can cause problems with Outlook. To repair your installation, go to the "Help" menu in any Office application, select "Troubleshooting", and then select "Quick Repair". Make sure that your Office 365 subscription is up-to-date. Sometimes, outdated versions of Office can cause problems with Outlook. Try creating a new folder from the web version of Outlook (outlook.office.com). If you can create a new folder from the web version, then the issue may be with your Outlook desktop application. If you still cannot create a new folder, the issue may be with your Office 365 subscription. If none of these solutions work, you may want to contact Microsoft Support for further assistance.

[@irajanwar3012]

hey, i see that you've separate inbox folders for 'focused' & 'other', do you mind sharing how you enabled it on mac mail instead of outlook app? have wasted 3 hours of my life looking to set that up. pls help

[@indigosoftware9625]

Hey, thanks for the comment! Sorry that you were struggling to set it up. Here are the steps for the Mac mail app: On your Mac, choose Apple Menu > System Settings, then click Focus in the sidebar. (You may need to scroll down.) ... Click a Focus on the right, then click Add Filter (below Focus Filters). ... Click Mail, select one or more accounts, then click Add

[@user-ku2gt1bg7b]

Hi, The website version groups the email conversation on the right side and shows each email in a section that can be expanded by clicking, making it easy to distinguish who the sender is. However, for the desktop version, they are grouped together like Gmail, all stacked together. Even the mobile Outlook has a better grouping/preview system than the Mac desktop version. Any thoughts on this?

[@indigosoftware9625]

Have you tried the legacy version and seeing if that works better for you in terms of layout? You can also edit the layout in the settings tab under “file”

[@jdecraen72]

The Import/Export section on new Outlook for Mac 2016 is not available (not highlighted). How can I import an olm file with all my emails ? My pst/olm file is available in the old legacy outlook, but for some reason my ISP mails are no longer coming trough in the outlook legacy version. That's why I need to swapp to the new outlook version.

[@indigosoftware9625]

If the Import/Export section is not available in the new Outlook for Mac 2016, you can try the following workaround to import your .olm file: Switch to Legacy Outlook: Open the legacy Outlook (the old version). Go to File > Import. Select Outlook for Mac archive file (.olm) and click Continue. Locate and select your .olm file, then follow the prompts to import it. Export to a .pst file in Legacy Outlook: If the import to the new Outlook isn't working, you can try exporting your emails to a .pst file in the legacy Outlook and then importing the .pst file into the new version. In the legacy Outlook, go to File > Export. Select Outlook for Mac Data File (.olm) and follow the prompts to export your emails. Set Up the New Outlook with Your ISP Email: Open the new Outlook. Go to Outlook > Preferences > Accounts. Add your ISP email account and ensure it's correctly configured to receive emails. Drag and Drop Emails (if necessary): If you manage to import your .olm file in the legacy Outlook and can see your emails, you can manually drag and drop emails from the legacy Outlook to the new Outlook if both are open and configured.

[@zerofour7024]

I tried to move an inbox email to archive and it's a success but email still shows in inbox like a duplicate copy. Is there any settings to correct this? Another concern is, when I tried to reply from an email, it push through but my message show as draft. Appreciate your help.

[@indigosoftware9625]

Hmm, never heard of that issue before. I did some research online and found this article: answers.microsoft.com/en-us/outlook_com/forum/all/just-sent-a-bunch-of-messages-to-archive-but/a142474f-0f27-45e6-8f96-66e55ae2ad26 I'd recommend reading through that for your first issue and see if you can find some clarity. For the second issue: Turn automatic saving of draft messages on or off or change how often drafts are saved. In the left pane, click Mail. Under Save messages, select or clear the Automatically save items that have not been sent after this many minutes check box. You can also use this option to change how often draft messages are saved.

[@michaelbanda2446]

hi do you know if I can adjust server timeout settings on outlook for Mac?

[@indigosoftware9625]

Since many users have fixed this issue by upgrading Outlook version, have you tried upgrading Outlook to see if it works. Navigate to Help in the task bar> Check For Updates.

[@kerryjuknaitisconsulting8773]

I tried the new version which is fine for current IMAP emails but all my old emails that are archived and stored on my mac are no longer available, and so I reverted to the older version again. Is there any way to see those in the newer version?

[@indigosoftware9625]

New outlook is still missing features, or has certain bugs. Unfortunately Legacy will be your only option to access those old emails for right now.

[@NikBesko]

is there a way on the legacy to show the replied arrow so i know if i have replied to the email or not? also within the email on the right, there is no button to reply can that also be seen?

[@indigosoftware9625]

Based on my tests in Outlook for Mac 2016 version, the reply/forward icon will show if you reply the email via the web version. Regarding to your problem, you can try to download Outlook Reset Preferences tool and follow the prompts to reset the preferences. If the issue persists, please contact in-app support for further assistance. If you don't already have new Outlook for Mac, it may be your office version. We offer Office 2021 for Mac at a less than retail price, you can find that here: indigosoftwarecompany.com/product/for-mac-only-microsoft-office-home-business-2021-for-1-mac-download-mac-office-2021/

[@nad12343]

I can't import the rest of mails in the folder I have created on Outlook which is saved/archived automatically in library. The app showed that one time there are on my computer folders to import then won't show and the import and export is not clicklable. How to import the rest cause now I have folders(archived folder and subfolders I created under on my computer) all imported but all empty only the inbox under on my computer is only the one with imported emails.

[@indigosoftware9625]

I'm not sure I completely understand the nature of the problem, but I found an article online that you could try. www.outlooktransfer.com/different-ways-to-import-pst-to-mac-mail/ Let me know if this fixes your problem!

[@rosac8168]

do you have a video on recall button missing from windows outlook?

[@indigosoftware9625]

No video on that, but I'll add to our list for ya!

[@satchilk]

Hi, how can we connect our old .pst file used in Windows PC email account to outlook installed MacBook email account ?

[@indigosoftware9625]

Open Outlook for Mac: Launch Outlook for Mac on your computer. Go to the Tools Menu: In the top menu bar, click on "Tools." Import: Select "Import" from the drop-down menu. Choose File Type: In the Import dialog box, choose "Outlook for Windows archive file (.pst)" and click "Continue." Locate the .pst File: Browse to the location of your .pst file, select it, and click "Import." Import Process: Outlook for Mac will start the import process. This might take some time depending on the size of the .pst file. Completion: Once the import is complete, you should be able to see the imported data in your Outlook for Mac. Make sure you have enough disk space and that the Outlook application is up to date to avoid any compatibility issues. If you encounter any problems, you might want to check the official Microsoft support page or consult their customer service for more detailed assistance.

[@amitkher2461]

Thank you for an informative video. I am unable to find the Outbox folder. I need to edit a scheduled email and can't. First, I am using Outlook provided by my organization having around 1200 employees. 2. There is no "account" email shown above the inbox, below Favorites. 3. The tabs I see on the top from top left to right are a) three lines, b) home, c) view, and d) help. I am trying to find a video to edit since the past 20 minutes but can't The only option is to send another email but that makes the person on the other end do the work twice. Thanks anyway.

[@indigosoftware9625]

To locate the Outbox folder and edit a scheduled email in Outlook for Mac, follow these steps: Check for the Outbox Folder: Ensure the folder pane on the left side is expanded. If collapsed, click the small arrow or triangle next to your account name or "Inbox." If the folder pane is not visible: Go to the "View" tab. Select "Folder Pane" and ensure it is set to "Normal" or "On." Accessing and Editing the Scheduled Email: The scheduled email will be in the Outbox until it is sent. Open the Outbox folder, find the email, and double-click it to make edits. After editing, save it to send later or send it immediately. Using the Tabs: Home Tab: Access main email management options. View Tab: Customize the Outlook view and ensure the Folder Pane is visible. Help Tab: Search for "Outbox" or "Scheduled Email" for specific guidance. Using Search Function: Click the search bar at the top and type "Outbox" to locate it quickly. Check if the Email was Sent: If you suspect the email was sent, check the "Sent Items" folder.

[@Ron_Radliff]

Moving from Windows to Mac. In windows, when sending or forwarding an email I can click on "CC" or "BCC" and it brings up my contact list. From there, I can hold the ctrl key and select all the recipients at one time. In Outlook for Mac, It appears I can't even bring up a contact list when addressing an email, much less being to select Mutiple addressees at one go. Am I missing something?

[@indigosoftware9625]

Hey, I just tested this to see for myself, and if you just click into the empty box where the cc and bcc would go it pulls up your contact list!

[@Ron_Radliff]

@@indigosoftware9625 Thanks for the reply. I kept researching and found a few tid bits in some of the comments in the sites I looked at. First, I found there is a little link to revert Outlook to the "Legacy Version". With that one, there is a small icon at the right side of each of the "to" boxes that takes you to the contact list. From there, you still can only pick one recipient at a time. Then I found another hint in a comment somewhere. If you bring up the Mac Contact list independent of Outlook, You can use the command key to select as many recipients as you desire and drag them all to the appropriate "To", "CC", or "BCC" block. Again, thanks for the reply. Really appreciated. Keep up the good work.

[@ThePoppyCris]

Hey, how can we make Outlook show the envelope icon when receiving new emails?

[@indigosoftware9625]

Hello, hope you're doing well! If the envelope icon is not shown when you expected it to be shown, the first thing is to check if the option is still enabled; File-> Options-> section Mail-> option group: Message arrival-> option: Show an envelope icon in the taskbar To customize the Notification area icon, *Start > Settings > Personalization > Taskbar > Select which icons appear on the taskbar *Locate the entry for Microsoft Outlook that has the envelope icon. *Click on the “Off” toggle button to set it to “On” so that the icon won’t get hidden automatically anymore **Set the Taskbar to always the New Mail Envelope in the Notification Area.**

[@dinanathsinha8228]

Hi Sir, can you please make a video on how to enable @mention option on new outlook on mac, this was working before for me but not working right now, i have been trying to find that option for long time but couldn't find, your expertise is much appreciated . Thank you in advance.

[@indigosoftware9625]

Just added it to the list! Video will roll out next month :)

[@lukanolden5635]

Hi, how to find account information? Usually is it on the top left side "File"?! I saw you don't have as well button

[@indigosoftware9625]

You can find it in the “help” tab at the top, hope this helps!

[@JuicyMo1994]

Great video! i still have a problem.. I cant send anymore E-mails but i can receive them.. The error -108 appears saying about not enough memory which doesn't seems to be. how can i Fix this problem?

[@indigosoftware9625]

The not enough memory Outlook error may occur when your Outlook messaging profile includes a Microsoft Exchange account that is configured to use Cached Exchange Mode, the Download Public Folder Favorites option is enabled, and you have lots of cached public folders Here’s a good online thread with additional information: www.partitionwizard.com/partitionmagic/outlook-error-not-enough-memory.html#

[@user-cm4kp5wu7b]

I got my calendar stuck in list view and do not know how to bring back full calendar

[@indigosoftware9625]

Here is an MS support thread on changing the calendar view: support.microsoft.com/en-us/office/change-how-you-view-your-outlook-calendar-a4e0dfd2-89a1-4770-9197-a3e786f4cd8f?ui=en-us&rs=en-us&ad=us#odh_custom Let me know if you still have any issues with this. Thank you!

[@daecarman67]

I don't have the "Preferences" option when you Click "Outlook" -> . I only have "Settings". And I've downloaded the latest greatest Outlook for Mac through my Microsoft 365 account. Any suggestions.

[@indigosoftware9625]

Settings is just what Mac renamed the "preferences" menu on the latest updates. However it is functionally the same menu.

[@Valeria7790]

Hellooo! Why I can’t move from one email inbox to another email inbox in outlook for Mac? I have 2 email accounts set up in my outlook and in pc I used to move emails between them with no issue 😢

[@indigosoftware9625]

Hi Valeria! Thank you for the comment, and I'm sorry you're having some issues! We have 8 options listed below that could help with your issue: Check Account Permissions: Ensure both email accounts are set up with the correct permissions to move emails between them. Some email providers might restrict moving emails to another account. Update Outlook: Make sure your Outlook for Mac is updated to the latest version. Updates often fix bugs and improve functionality. Rebuild Outlook Database: Sometimes, the Outlook database may need to be rebuilt to fix issues. You can do this by: Close Outlook. Open the Microsoft Database Utility (located in /Applications/Microsoft Office/Office/). Select your profile and click "Rebuild." Check Email Server Settings: Verify that the email server settings for both accounts are configured correctly in Outlook. Ensure that both accounts support IMAP/POP protocols if you are moving emails between them. Drag and Drop Method: Try using the drag and drop method to move emails between folders and accounts. If this doesn't work, there might be a restriction or a bug causing the issue. Outlook Safe Mode: Try starting Outlook in Safe Mode to see if the issue persists. Safe Mode can help determine if the problem is caused by add-ins or custom settings. To start Outlook in Safe Mode, hold the Shift key while launching Outlook. Re-add Email Accounts: Remove and re-add the email accounts in Outlook. This can sometimes resolve synchronization issues. Go to Outlook > Preferences > Accounts, select the account, and click the minus (-) button to remove it. Then, add the account again by clicking the plus (+) button. Outlook Support: If none of the above steps work, consider reaching out to Microsoft Support for further assistance. They can provide more specific guidance and advanced troubleshooting.

[@user-xw7vi2wu9t]

Hi, If i revert back to Legacy Outlook none of my sent emails from New Outlook are in my sent box? Is there anyway I can transfer the emails I sent in New Oulook into my Legacy Outlook Sent folder and vice versa?

[@indigosoftware9625]

Are you using an Outlook email address?

[@janethernandez6262]

How do you create a meeting request for all participants in an outlook email on Mac. With a PC, it was simple -- you simply used "create meeting" button - but can't seem to find same option on Mac Outlook.

[@indigosoftware9625]

Select Calendar > Meeting. Add attendees, a subject, and a location. Select Scheduling to see when everyone is free, and select a time that works. Select Appointment to go back and add an agenda to the meeting. Select Send.

[@Allan-hi4du]

How about Notes? I use Notes a lot as it has all my info stored. In New Outlook, it brings me to a sign in page? Why is notes not right there in outlook like in Classic?

[@indigosoftware9625]

Unfortunately, it looks like the only currently solution is to toggle legacy outlook to use the notes feature.

[@geoffwilson6]

My wife uses Outlook on her Mac. When the new Outlook downloaded, on her IMAP account the Full Name changed from her name to her e mail address so when she sends an e mail, her Full Name is not shown on the e mail when the person receives it. There is no obvious way to change this on the new Outlook using Outlook/Settings/Account as the Full Name cannot be changed. If she reverts to Legacy Outlook, she can change her Full Name using Outlook/Settings/Account, but this Full Name is not brought across to the new Outlook when Legacy Outlook is closed. Any ideas please how to get her Full Name corrected on this new Outlook?

[@indigosoftware9625]

This is a very annoying bug in Outlook for mac! Only fix I found is to disable the cloud sync feature which is enabled by default when adding IMAP accounts. Then you will be able to change the display name for the account again. Since cloud-sync is not a setting you can enable/disable you'll have to remove the IMAP accounts and add them again and make sure you disable the sync feature during the process. The interface is very obscure and you'll need to choose 'NOT IMAP' in the top right (go figure) to select IMAP without sync. You will lose features like search indexing on these accounts, though. Hope this helps.

[@user-nd9bs3tm8n]

I am not receiving an attachment when i am being sent one. I used to be able to do it but not now. I have to push forward to see the attachment. How can i see it on the original email? Thanks

[@indigosoftware9625]

Outlook itself may be experiencing an issue, causing your attachments to not show up. In this case, restart the app and see if that fixes your issue. You can fix many minor issues with your apps by simply closing and reopening them. To quit Outlook, in the app's top-left corner, select "File. Are you using the web or desktop version of Outlook?

[@billyfoto]

I have an Imac last version, Outlook installed but suddenly I cannot move messages to local folders so to reduce the server disk size. I have read several publications but none of them has a simple solution. Microsoft has no clue how to fix this anoying issue. Any suggestion that doesen't need I have to study a programming career?

[@indigosoftware9625]

Copy and pasting this from a forum I was just reading on this issue: "Outlook for Mac is a locally cached email client and don’t have any option to store data offline. So to protect your all data for online access, we recommend to increase your mailbox quota. However, if you wants to archive your emails from your account, you can check with export email option. (note: To avoid any future issue, once data exported, you have to confirm your all data exported correctly). You can save such file in an .olm file to any location on your Mac or on a different machine for safekeeping. To access such saved Outlook for Mac Data File (.olm), you have to import again and then only you can view it. For full details, please see Export items to an archive file in Outlook for Mac. Many thanks for your precious time and have a good day sir." This is straight from Microsoft CS. Unfortunately, it seems that there is no solution :/ Wish we could help more. Hope you have a great day!

[@OlegKalmakhelidze]

How to enable calendar on the right side panel together with emails?

[@indigosoftware9625]

Thanks for raising this. At present, it is not possible to view calendars in/next to the reading pane in Outlook for Mac support.office.com/en-us/article/Customize-views-in-Outlook-for-Mac-257d7104-5c90-4ee3-bad2-... There are several user voices open to have it added. These are two examples outlook.uservoice.com/forums/293343-outlook-for-mac/suggestions/15273843-i-suggest-adding-ca... outlook.uservoice.com/forums/293343-outlook-for-mac/suggestions/20614885-please-add-calendar... I would recommend voting and driving as many people as possible to them in order to get Microsoft's attention on them. Unfortunately, AFAIK there is no third party add-ons which do this so it will be a case of waiting for Microsoft and having to switch into the calendar view for the foreseeable future. I hope that I answered your question. If I have, please like the post and set it as the solution. I look forward to answering more of your questions in the future.

[@robsiegle8267]

Does anyone know how to change a meeting time if you were invited to a meeting? Sometimes I can only attend 30 minutes of an hour meeting, but new Outlook won't let you change the time. It's beyond frustrating to not have control over your own calendar.

[@indigosoftware9625]

In the calendar page, right click or hit ctrl + click > Propose a new time Tentative and Propose New Time Tip: By selecting this option, if the meeting organizer doesn't accept your proposed new time, you'll appear as a 'tentative' attendee in the calendar.

[@TheOriginalUnoriginal]

For my personal email, I cannot schedule send. It doesn't even display the drop down arrow. However, for my schedule send on my school email, I am able to do so no problem. This is all on the app. I've tried to update the app but still the same issue. What do I do?

[@indigosoftware9625]

What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange? The delay send feature on the mac is handled by the exchange server, not the client software, so you need to use outlook.com or newer on-premise exchange server. This is likely why it works on your school email and not the personal one. Hope this helps, and have a great day!!

[@davidsousa9732]

How do I add contacts to Outlook for MAC Version 16.75.2 - my import is grayed out. I have a Microsoft one server that has a contact list with distribution list created and I would like to share them with all accounts on Outlook.

[@indigosoftware9625]

Click the OUTLOOK menu in the upper left corner of your screen (next to the apple) > click on where it says (NEW OUTLOOK) in the list with the check next to it. This will switch the interface back to the traditional, classic look of Outlook. You'll need to re-add your email account but after setup magically the options are no longer greyed out. A really simple fix that is completely non-intuitive for the user unfortunately. Hope this fixes your problem!

[@user-ln4bt3ns8t]

Nice video but did not solve my problem. Have used office 365 for six years on mac and all of a sudden 10 days ago it switched to offline for desktop (can still access online) but needless to say having been working with msft support since and been an absolute joke for help. We have uninstalled and even tried another 365 account to open on mac and it still will only come up as "offline" Any help is much appreciated!

[@indigosoftware9625]

Sorry to hear about your issue. I haven't experienced something quite like this, but my biggest suggestion would be updating the software on your mac, and checking your internet settings. Let us know if your issue gets resolved!

[@akshaychavan9837]

Hey, so i have a 25gb pst file from my old windows laptop and i recently bought a 2022 m2 air. On 2021 outlook the progress bar is frozen while importing the pst file. only way to end the progress is by force quitting outlook. Please help.

[@indigosoftware9625]

Do you still have access to the old Windows laptop? It seems you'll need to use a .olm format rather than the .pst which is specific to Mac. Here is some more information on this: support.microsoft.com/en-us/office/export-items-to-an-archive-file-in-outlook-for-mac-281a62bf-cc42-46b1-9ad5-6bda80ca3106 Let us know if this solves your issue!

[@Ecomecvideos]

Hi, do you know how to change the smtp settings on outlook for mac 365, when you click on accounts there is no option to change the smtp, on legacy there is but not the 365 version. I changed legacy version but it doesn't automatically change the smtp settings on the 365 version so now legacy and 365 are both running different smtp settings!, any ideas how to simply change on 365? i'm afraid to add a new account for same email with different smtp as currently outlook is taking up so much space on macbook with all its duplications i'm afraid to overload the mac hard drive.

[@indigosoftware9625]

I found an article walking you through how to navigate the SMTP settings on 365. I just tested it myself and was able to access the server settings in the "advanced" settings tab. Let us know if this helps!! www.prolateral.com/help/kb/outmail/597-how-do-i-set-up-outbound-smtp-on-microsoft-outlook-365-for-mac.html#:~:text=Control%20click%20on%20the%20account,to%20the%20Outgoing%20Server%20section.

[@Ecomecvideos]

@@indigosoftware9625 Thanks for trying to help i really appreciate it but i think we have different versions of Outlook for Mac, i'm using version 16.82, office home and business 2021, there is no "advanced button" anymore so no way to change the smtp. I can do it in legacy but when it switches over to the 365 version there seems to be no way to change the smtp. looks like i will have to delete account and re-enter with the smtp i want to use. my fear is outlook must be using about 350GB of a 500GB SSD so not sure if it will all crash when i enter same account again... familiar story of trying to mix Microsoft and Apple products and falling down in the middle!

[@BluStiobhard]

The issue I have is the contacts. I've not been able to access the full contacts from the legacy side

[@indigosoftware9625]

Are you trying to add new contacts or utilize an existing contact list?

[@zubedapatel3685]

Is legacy Outlook on Mac different from Outlook that we use on windows laptops?

[@indigosoftware9625]

There are differences. The legacy version of Outlook for Mac is much more similar to windows. Here is a chart comparing direct differences between Outlook on the two operating systems: support.microsoft.com/en-us/office/compare-outlook-for-windows-and-outlook-for-mac-in-office-365-6cedb585-710a-4eac-a03b-0d333a3d333b Let us know if we can do anything else to help!

[@mohammedomran5458]

My outlook did a backup to the emails I have and my drive is now full. I ma not able to find the backup to delete. Please advise. Thanks

[@indigosoftware9625]

I found an article online that may be able to help: answers.microsoft.com/en-us/outlook_com/forum/all/outlook-is-taking-up-70gb-space-in-my-local-disk/2363a915-530d-446b-87d1-4ea04b9e9a04 This article is specific to Windows, so for Mac you can enter your application files via the application folder. Right click outlook and click "show package contents." You could then remove data from the folders within if the backup is on your local drive. Hope this helps!

[@marwanzaki3739]

thanks for your video, but I am facing an issue. I can't reply to the any email I receive a pop up "can't create an email". any idea?

[@indigosoftware9625]

I haven't seen this specific issue before. However, I found a thread where people are experiencing the same issue and have some ideas, I'd recommend trying some of the things here: learn.microsoft.com/en-us/answers/questions/1195630/cant-create-new-message-in-outlook-app-on-mac-when Let us know if this solves your issue!

[@mattbennett2785]

I have an issue where I accept a meeting on outlook and it doesn’t appear in my calendar any ideas?

[@indigosoftware9625]

If you are accepting meetings in Outlook and they are not appearing in your calendar, there could be several reasons for this issue. Here are some troubleshooting steps you can follow: Check your Calendar Settings: Open Outlook. Go to File > Options. Select Calendar. Make sure that the "Automatically accept meeting requests and remove canceled meetings" option is checked. Verify Calendar Folder: Ensure that you are viewing the correct calendar folder. Sometimes, events might get added to a different calendar. In Outlook, go to Calendar view. Check the navigation pane on the left to ensure that the correct calendar is selected. Sync Issues: If you are using Outlook with an Exchange account, there might be sync issues. Ensure that your Outlook is properly syncing with the server. Try clicking Send/Receive All Folders to force a sync. Update Outlook: Make sure your Outlook application is up-to-date. Sometimes, updates include fixes for known issues. Go to File > Office Account > Update Options > Update Now. Check Rules and Filters: Sometimes, rules or filters might move meeting requests to other folders or mark them as read, causing them to be missed. Go to File > Manage Rules & Alerts and review your rules. Delegate Access: If someone else has delegate access to your calendar, ensure that they are not managing meeting requests in a way that prevents them from appearing on your calendar. Go to File > Account Settings > Delegate Access and review the permissions. Recreate Outlook Profile: If none of the above steps work, try recreating your Outlook profile. Go to Control Panel > Mail > Show Profiles > Add and create a new profile. Set it as the default and restart Outlook. Check for Add-ins: Sometimes, add-ins can interfere with how Outlook manages calendar entries. Go to File > Options > Add-ins and disable any unnecessary add-ins. Contact IT Support: If you are in a corporate environment, it might be best to contact your IT support team. They can check if there are any server-side issues or specific settings affecting your calendar.

[@bridgetperryERE]

Hi there, I am having a frustrating time with emails saving to the draft folder! I'm forgetting to send emails when I am interrupted by the phone for example. I either want to lengthen the time with automatic saving, or turn the system off. I can not find a solution anywhere. HELP. Thank you.

[@indigosoftware9625]

Hi Bridget, thank you very much for reaching out and we're here to help! Could you clarify whether you're looking to turn off or turn on the automatic draft feature?

[@OrganicBeat610]

i cant see option to turn off auto archive using outlook for mac, how can i do this pls guide ?

[@indigosoftware9625]

In the first group, change to Auto-Expunge Off, then the options in the second group become available.

[@robertbusby2747]

My emails won't stay deleted or in the folders I put them in to. They keep coming back. Any thoughts?

[@indigosoftware9625]

Are you using the “new” or “legacy” outlook?

[@irenebalzan3400]

How is a contact list compiled from categories in order to send a group email?

[@indigosoftware9625]

Here is an MS support forum I found with step-by-step instructions for creating a list: support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34

[@user-km6dh4tb6g]

Hey there, how do you fix the issue of not being able for the To:, Cc:, and Bcc: field to remembered with the first letter or 2 a contact's email after the first email address has been remembered?

[@indigosoftware9625]

To access the AutoComplete setting, follow these steps: On the File menu, select Options. Select the Mail tab. Scroll approximately halfway down until you see Send messages. Make sure that the Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines box is checked. For more info, here is a MS support article on the topic: learn.microsoft.com/en-us/outlook/troubleshoot/contacts/information-about-the-outlook-autocomplete-list Let us know if this solved your issue!

[@user-km6dh4tb6g]

@@indigosoftware9625 I appreciate the reply. There is no Options under the File menu, so I cannot do the rest. My IT guy and I were messing around with this yesterday, and the autocomplete is missing, which means that it's corrupt. He told me the only way we can repair my Outlook is to start from scratch, and I don't want to lose my email files.

[@indigosoftware9625]

Do you have a way to export a .pst or .olm? Sorry to hear, that sounds like a pain. Let us know if you're still dealing with the issue.

[@mickyl8701]

My ms email on my Mac (as above) has blank content. It was only that way on 1 company, now all email comes over blank. I can only read the subject line. help !

[@indigosoftware9625]

Hi Micky, sorry you're experiencing this. I'd recommend trying to log out of outlook, and then log back in to see if you can get your inbox to come up.

[@dsourov1]

When I switch to Old Version from new version through revert ..... All my old emails started downloading again. And in my new version I have stopped receiving email in outlook. Pls help

[@soumya-em4oy]

Following

[@indigosoftware9625]

I’d recommend trying to log out of your “new” outlook and re add your account from scratch to see if that fixes your problem

[@McDugals]

I'm having difficulty having my alias on outlook shown when sending emails. Instead it stays on the default email name. This only appears to happen on Macs. Any reason why this is the case or does the Mac version simply not support the use of an alias?

[@indigosoftware9625]

According to your description, if you want to send emails from Aliases on Outlook for Mac, you can simply add your alias in Outlook for Mac by referring Manage profiles or identities in Outlook for Mac (microsoft.com). If your Alias display the primary address then we apologize that it will be infeasible to send emails via Alias in Outlook for Mac, you can leave your precious feedback on our dedicated feedback channel: Outlook · Community (microsoft.com).

[@briancastle6978]

How to create local account, because I want to move other emails to local so it will not consume storage, it will solve my problem if you help me. Thanks

[@indigosoftware9625]

Hi there! In the navigation pane, click Mail , Contacts , Tasks , or Notes . To create a sub-folder, select the folder under which the new one will be created. Select Organize > New Folder. Type a name for the new folder. The above procedure explains how to create a subfolder of an existing folder.

[@vaiocr23]

How to add teams meeting in outlook on MAC ?

[@indigosoftware9625]

kzbin.info/www/bejne/j3XZl2ilrthlotksi=D0GrMsjWeW6EB0Rw Here's a video covering the process for windows. I know you stated Mac, and I can add this to our list of videos, but the process should be relatively the same.

[@muzammilbadsha79]

i m using google mail in mac outlook,i couldn’t open old mails attachment's in pdf. why so theres any solution ?

[@indigosoftware9625]

Here are some steps I found from a microsoft support forum. Open the message or view it in the reading pane. Next to the list of attachments, click Preview Preview button or Preview All Preview All button. The first attachment is displayed in the preview window. Use the controls at the top of the preview window to view the attachments. Options include opening the preview window in full screen, skipping to the next attachment, viewing all attached documents, and opening the document. For more options, click Open with Preview at the top of the window, and use the controls at the top of the new preview window to interact with the attachment Hope this helps! My go to method is to just download the attachment so that I don't have to try and troubleshoot outlook for Mac.

[@SeaOfMadness]

I'm frustrated that the filter button isn't really button, but a menu. No way now to just one click switch to a filtered view (in my case, flagged and/or unread). That's a deal breaker for me, so back to Mac mail again....

[@indigosoftware9625]

The Legacy Outlook version on Mac seems to be a lot more practical for a lot of Outlook users on Mac. Have you tried it?

[@laurabanks4011]

Hi all. How do I tag an email as Junk on the new outlook. It’s so easy to do on Legacy but I cant do it on the new outlook

[@indigosoftware9625]

To classify a message as junk and move it to your Junk E-mail folder, Ctrl+click or right-click a message header and then click Junk Mail > Mark as Junk.

[@laurabanks7523]

It doesn’t actually work on the new outlook only on Legacy outlook.

[@tutorial1dpwebplatform925]

Hello. I want to move all the emails from Outlook to the New Outlook. I've already exported an .olm file from Outlook but when I open the New Outlook I'm not able to import it as the option is greyed out. Would you please assist? Thank you

[@indigosoftware9625]

Hi there! The only solution I’ve seen to far is to revert the Legacy version of outlook first. Are you trying to migrate from the legacy to new outlook currently?

[@tutorial1dpwebplatform925]

@@indigosoftware9625 Yes, I have all these important emails in the old version and I want to move them to the New Outlook.

[@hannanalikhan]

Does anyone know where the recall email option is on new Outlook. I am using a Mac and can't even find it.

[@indigosoftware9625]

Unfortunately, there's no feature to recall sent email messages in any version of Outlook for Mac. If this is a feature you'd like to see in future versions, microsoft has a feedback link you could fill: support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-365-2b102d44-b43f-4dd2-9ff4-23cf144cfb11

[@nekokasai9460]

Hello, I cannot create a new folder because new folder is written in gray for what reason ?

[@indigosoftware9625]

What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange? Who is your email provider? You can only add folders to certain account types in the New Outlook at this time.

[@byrongilson691]

Import and Export is greyed out on New Outlook. How do I import an old archive.pst?

[@indigosoftware9625]

Here are some most probable reasons why Outlook for Mac greyed out. You may be using MS Outlook in the English language, but you have installed the application in another language. The Import/Export functionality is not available for the demo version. ... Your admin group may have blocked some features

[@matthewramos6163]

Can you PLEASE address the issue of Global Contact Lists

[@indigosoftware9625]

We've now had several comments on this topic and I'm thinking of making a video specific to this issue!

[@AbuYazanHazboun]

Thank you very much. Any idea why we can't create "group mailing lists"?

[@indigosoftware9625]

Stay tuned for a video coming out specifically addressing this topic 🫣

[@AbuYazanHazboun]

thanks a million

[@indigosoftware9625]

@@AbuYazanHazboun You got it!

[@dtontheqt]

Outlook not allowing me to attach a small 180kb to an email......the email send but the attachment drops

[@indigosoftware9625]

Doesn't look like there is a clear answer for this unfortunately. Here are some of the first things I would try. 1. Delete your account from Outlook and re-add your email 2. Check for updates on the Outlook App 3. Reinstall office 4. Try a different file If that doesn't work, I found a forum online that may help: answers.microsoft.com/en-us/outlook_com/forum/all/outlook-wont-send-emails-with-attachments/ed3e6c53-0c86-459e-bb9d-264e1731f2c8 Let us know if this solves your issue!

[@hornmakara334]

How to archive in new outlook?

[@indigosoftware9625]

Choose one or more messages in your folder to archive. On the ribbon, choose Archive. If you don't see the Archive button and you're using the newest Outlook for Mac interface, you may need to customize your toolbar. As soon as you choose Archive, messages are immediately moved to the archive folder you've specified.

[@marinamedhatanisbotrous6651]

I can not reply/forward any mails on "on my computer" , any help?

[@indigosoftware9625]

I would first verify a strong internet connection. If that isn't your issue, I'd recommend signing out of your email account within the outlook app and re-adding it in to see if that will fix your issue. Hope this helps!

[@user-fl1wf5od9z]

It seems as if the Legacy Outlook only works if you have an active 365 subscription. Mine is showing I'm offline and I can't connect unless I subscribe. :(

[@indigosoftware9625]

I only use a stand alone copy of Office and can use Legacy. I would suggest a reinstallation, or singing out and signing back in. If none of the above works, here is a helpful article I found that may be able to assist: www.stellarinfo.com/article/switch-back-to-legacy-outlook-for-mac.php Let us know if this solves your issue!

[@oscarcabonda7587]

Hello I'm using outlook 16.82.1 License: Microsoft 365 subscription I have 6 accounts configured as IMAP with a custom domain, accounts constantly disconnect from the server and ask to log in again and when I add the password it says it is not correct, the solution I use is to remove the Outlook account and add it again Is there an alternative to resolve this problem permanently? thanks

[@indigosoftware9625]

Hi Oscar, thanks for your comment! Make sure that you have entered your username and password correctly. Check if your email provider requires you to use an app password instead of your regular password. Make sure that your Outlook is up-to-date and if not, update it. Let us know if this resolves your issue!

[@Renee_egan]

hey im having a boatload of issues with outlook on mac. I'm close to killing my outlook emails entirely. junk filters do not work, syncing between mobile and mac don't work, rules don't apply right, I cant update outlook, cant add "mark as junk" to toolbar. those are the most annoying and biggest currently, there are many more but less of a priority. any help would be hugely appreciated or even if you can direct me to the proper resources. Thanks in advance !

[@indigosoftware9625]

I would start with reinstalling office completely to rule out any application issues. Once reinstalled, I'd recommend you revert to the legacy version of Outlook for Mac and stick to that. We have a tutorial here for reinstallation: kzbin.info/www/bejne/lYOwXoebh7J5oKMsi=PCni5W_1tUnteJMV If that doesn't help, I would read through some of the support forums from microsoft: support.microsoft.com/en-us/office/create-a-rule-in-outlook-for-mac-c8fde328-de0d-4579-abc4-564cc8922f71#:~:text=In%20the%20message%20list%2C%20click%20the%20message%20from%20which%20you,criteria%20to%20suit%20your%20needs.&text=Under%20Do%20the%20following%2C%20choose,you%20send%20or%20receive%20email. They have good resources, and you should be able to find a thread for each of your individual problems. I hope this helps!

[@TheVarietyGuy]

My spell check is not working no matter what I try. Any ideas?

[@indigosoftware9625]

Are you receiving any sort of error message? Here is a method to try: Outlook --> Preferences --> Auto-correct --> Exceptions --> Other corrections and deleting all words in that Don't correct box. Outlook --> Preferences --> Spelling & Grammar and making sure both checkboxes are ticked. Settings on Grammar and clicking Reset All and clicking OK.

[@TheVarietyGuy]

@@indigosoftware9625 Mine doesn't even have all those options. Maybe because I just have the free version? I do have Spelling and Grammar under Edit, but I have clicked Reset Ignored Words and Grammar a bunch of times and I've never once seen the red line under a misspelled word.

[@indigosoftware9625]

I would assume if you’re not on a 365 plan, or using a purchased standalone copy the feature is probably unavailable. Feel free to check out website if you’re interested in purchasing!

[@johntabor2820]

why are email in outlook for mac disapearing from in my inbox after 7 days? there are not in deleted, saved---they aren't to be found??? I reverted back ton legacy but there are not there-----any idea? --thanks

[@indigosoftware9625]

Emails may have been filtered by your email service, moving them to another folder. Another reason is that you don't have enough storage for new messages

[@johntabor2820]

Thank You---I have plenty storage! I sure cant find any folder they were moved to?? T I was hoping there might be a setting I could change---It all started when they updated, and ruined, Outlook?@@indigosoftware9625

[@irenebalzan3400]

Unable to send a group email from categories - any help please

[@indigosoftware9625]

Thank you for your comment! I have done some research regarding this situation, and from my findings the outlook for MacOS and IOS don't provide this option. Normally the only way to have multiple choice when using changing the from address in outlook for mac is when the address is added as an account. Thank you for your time and understanding. Regards, Gabe

[@harkangame7163]

outlook does not support multilingual unicode data, how to repair it?

[@indigosoftware9625]

Hi Harkan, Which version and build of Outlook are you using? See File, Office Account for the information. What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange? If you aren't sure, go to File > Account Settings > Account Settings > Email tab to check. That error is telling you have you have an old ANSI format file set as the delivery location for email. You need to use the newer Unicode file format, which current versions of Outlook should use by default. -Gabe

[@towhidaferdousi4057]

How to copy paste attachments ? I feel so dumb the copy paste isnt working :(

[@indigosoftware9625]

We’ve had this issue before and if I recall correctly, only solution is to download the attachments and re add them manually, or forward the email.

[@indigosoftware9625]

Let us know if this fixes your problem!

[@Achapunjabi]

Adobe illustrator files won’t show up in outlook, is there a solution?

[@indigosoftware9625]

My PDF files open in Acrobat, which is normal and expected behavior. File extensions are associated with apps at the OS level from your Windows settings. See link below. www.lifewire.com/how-to-change-file-associations-in-windows-2624477

[@Achapunjabi]

But that’s for windows I was asking MacBook outlook ?

[@indigosoftware9625]

@@Achapunjabi My apologies. If you don't have Illustrator and save. Then try to open with Preview, Preview will default to opening it in .pdf. Try deleting com.apple.LaunchServices.plist in your User's LIbrary then log out/in to see if that helps. Otherwise you might try one of the utilities like Onyx to delete caches.

[@CindiH]

I'm getting an error message every time I try to open Outlook on my Mac: "Something is wrong with the Outlook Database. Please repair to Fix the Problem." But no matter how many times I click "Repair," nothing gets repaired. Can you help?

[@indigosoftware9625]

I would make a new profile and set it as the main profile and see if that works. If so, then you can delete it later.

[@indigosoftware9625]

Hope that helps!!

[@allaboutasnh]

Hi I sent email. The receiver received it but after that I didn't see any context in that email I sent. Please help me

[@indigosoftware9625]

Hi, thank you for your comment! First, let's try to do a quick reset in the app and see if it helps. 1. Open the Outlook app. 2. Access the Menu by tapping on your Profile and tap on Settings :gear:. 3. Select the affected email account. 4. Tap Reset Account. If the problem persists, we can remove and re-add the account as well 1. Open the Outlook app. 2. Access the Menu by tapping on your Profile and tap on Settings :gear:. 3. Select your email account. 4. Tap Delete Account. 5. Then re-add the account. Let me know how it goes from there. Sincerely, Gabe

[@allaboutasnh]

@@indigosoftware9625 thank you. I will try it

[@SrJ3fFy]

When I click in any folder, the outlook say ` Loading´ forever.

[@indigosoftware9625]

Right click on your email address in the left pane, choose account settings and log out. When you log in again-it should be working just fine

[@sellingwithjohanna]

I cannot send out group emails. Any thoughts?

[@indigosoftware9625]

Any error message or prompt? Are you using the legacy version?

[@sellingwithjohanna]

I am using the new version. In the old version I can do group emails to my team but in the new one I cannot. I would hate to go back and forth everytime I need to forward an email to my team or send an email... Any way I can create a group email in the new version?@@indigosoftware9625

[@AbdullahSaHeL]

👍

[@michaelchristensen5965]

So I guess just use the legacy version?

[@indigosoftware9625]

If you're looking for more traditional and robust Outlook user features, then yes.

[@marcing1429]

Hi! How to add contacts group?

[@indigosoftware9625]

First, select the revert to legacy option from the help menu. Then you can click the People (Contacts) icon. Go to the Home tab and click New Contact Group in the ribbon. Give your group a Name at the top. Click Add Members in the ribbon and pick From Outlook Contacts or From Address Book (per your preference). You can also adjust this in the next menu Hope this helps!

[@marcing1429]

thanks for the hint. I will check and let you know :)

[@Sirous369Cyrus]

why can't we give a name to our E-Mail ! in the older version, it was possible !

[@indigosoftware9625]

Are you trying to rename your profile, or individual emails and files?

[@leejohnson197733]

My outlook 2 accounts simultaneously stopped showing me all of June's emails, both on my mac and on my phone, Web base mail. Microsoft is just awful, I need these emails back

[@indigosoftware9625]

This can be caused by the following: Issues with Internet connection. Issues with Default View Settings of Outlook folders. Lack of space in Outlook mailbox account. Auto Archive Settings. Hope this helps!

[@leejohnson197733]

@@indigosoftware9625 i just had an email from apple support it went into junk, i clicked move to inbox and the email is gone, cant locate it anywhere, outlook seems broken

[@indigosoftware9625]

@@leejohnson197733 I would try completely reinstall office. We have some videos covering that here in the channel.

[@leejohnson197733]

@@indigosoftware9625 its the web version, i dont use an app or program its just the online verison

[@loreparker6989]

Goes way to fast for me and I don't even want what he is talking about. How do I get my old Outlook contact list back!

[@indigosoftware9625]

My apologies for going fast, I’ll keep that in mind for future videos. You can revert to legacy outlook under the help menu in the top.

[@gpappas4332]

@@indigosoftware9625 in other words, Microsoft couldn't be troubled to provide contact lists and list management in this release..very disappointing...the problem with monopolies that don't have to make their products work very well as they have high switching costs.- they are shortchanging millions of Mac users...

[@mediapark101]

To paraphrase General Beringer in War Games, "Dr. Microsoft. After very careful consideration I've come to the conclusion that your new Outlook sucks".

[@arepadetrigo]

This "New" Outlook is a joke. A bad joke. But thanks for your video. It was very helpful but I won't be hanging around with this Outlook.

[@indigosoftware9625]

Glad it was helpful! The good new is.. Microsoft is continuing support on this new redesign and will be making changes in the future.

[@alexm1841]

You lost me in the first two seconds. I don’t have a preference options under Outlook.

[@indigosoftware9625]

It's now titled "Settings" on newer versions of the Mac OS, although the function is identical.