⭐ What to do when you don't know what to do? Comment below the fun stuff you do when you're stuck in a call that never ends. 🤣
@ChardSimolata5 жыл бұрын
can you help me? i failed a group interview wherein we, interviewees pick a question , out of the box question ,and then and answer it on the spot . can you make a video about questions regarding out of the box questions ? thank you . more power to you channel
@ReaNinja5 жыл бұрын
@@ChardSimolata Some samples kzbin.info/aero/PLpEXFgzuDIjC5q6HTBi5gE-TPoaacj02g Technically no right or wrong answers as long as you can provide a sensible explanation or justification.
@cristoverdelapaz5 жыл бұрын
i just tell my customer that ive created a open tixket and someone from ourbmain office will call him after he hangs up i team up with my sme and wallah problem solved its just we are having system error that time i immediately called the member 5 stars
@cristoverdelapaz5 жыл бұрын
i forgot to mention 1 hr and 40 minutes call deym =p
@MsJam-xt5qp3 жыл бұрын
Thank you, Ms Rea for this video. I think this is the kind of video that I asked for in my previous comment ♥️
@ReaNinja3 жыл бұрын
Glad to know 😊
@embracinglogic17445 жыл бұрын
Thanks for this video. I was wondering how to handle call center work when the call center only focuses on and pushes sales rather than customer service. This can be especially difficult for those who are not strong with selling. Hopefully, you do a video on this some time. Thanks.
@ReaNinja5 жыл бұрын
Thanks for the suggestion. I'll come up with something about that. 🙏🙂
@embracinglogic17445 жыл бұрын
@@ReaNinja Thanks.
@pmworldview779985 жыл бұрын
Awesome information
@ReaNinja5 жыл бұрын
Good to know. Thanks for watching!
@kingyt54005 жыл бұрын
I do everything fine but I mess up in the closing just when I tell the client the price they reject
@ninjasaga79295 жыл бұрын
My formula for dead end call after you explained everything (emphathy and apology statement) + (is there anything else) = cx hung up 😁 Example. "I do apologized. I know that it can be disappointing for you however I already explained to you why we cannot process your request ... So is there anything else right now?" 😂😂 Most of them hung up
@darlenealegre48615 жыл бұрын
Can you do "How to decline a credit." Thank you.
@ReaNinja5 жыл бұрын
One of these days. Thank you. 🙂
@michiyukikenji11595 жыл бұрын
Survey calls po . Outbound agent . Pano maka kuha ng appointment . Insurance company topic po . Thank u
@ReaNinja5 жыл бұрын
I'll see what I can come up with. 🙂 Thank you!
@ChardSimolata5 жыл бұрын
can you help me? i failed a group interview wherein we, interviewees pick a question , out of the box question ,and then and answer it on the spot . can you make a video about questions regarding out of the box questions ? thank you . more power to you channel
@ReaNinja5 жыл бұрын
Here's a playlist about tricky out of the box questions: kzbin.info/aero/PLpEXFgzuDIjC5q6HTBi5gE-TPoaacj02g It's not a lot but it might help. 🙂
@avyreyes43935 жыл бұрын
I hope you'll be able to publish a book
@ReaNinja5 жыл бұрын
So sweet of you. Any book ideas? 😊
@avyreyes43935 жыл бұрын
Rea Ninja just like this whole thing. Call handling tips, Empathy, signature response... Because not everyone can watch vids at their workplace but everyone can read cos its handy. Esp at our work place, The only time I can watch vids is during break and our pantry has poor connections.
@ReaNinja5 жыл бұрын
Understood. Perhaps in the future. Thank you ❤👏
@r.kafridi80275 жыл бұрын
From which country are you? Second question is as a foreigner can I find a job in Malaysia?
@ReaNinja5 жыл бұрын
Philippines. And yes you can certainly find a job in Malaysia as a foreigner if you have all the requirements.
@r.kafridi80275 жыл бұрын
@@ReaNinja I have bachelor degree but it's actually Pakistani degree not Malaysian so I don't exactly know. As a accountant I have three years experience but know I will find a job or not and second what type of Visa will be suitable for call center job? If you know
@ReaNinja5 жыл бұрын
Hmm not familiar with visa in Malaysia, sorry. But I'm guessing it's still the same working visa for any foreigner. There's no specific type of visa for a call center job or something like that. I might be wrong though.
@psalmsin52713 жыл бұрын
Hi Ms. Rhea , Can you please give me advice on what I will do if I am being mock by a tenured agent . We are on Training but from this point he mocks me all the time we get along. Also my other co Trainees that are newbies. What should we do to avoid bullies?
@ReaNinja3 жыл бұрын
Ignore that person. Whatever he/she's doing to you is a reflection of his personality and past hang-ups. Focus on your own growth and development. If you feel the person is already harassing you, report to your TL.
@geracabuguas22674 жыл бұрын
When u received a call from cx and asking your location for example Im from the Philippines cx maghahanap ng native American agent. 🙄🙄