How to use Diagnostics on Stacked GE Washer Dryer combo(Laundry Center)

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The Error Codes Readout Video- • GE stacked error codes
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This video will help while diagnosing your stacked washer and dryer unit. You can use diagnostic to test certain element of the washer. You hack into the computer to test these by following a few steps. Once you’re in you ca. Get error code and test things like the lid lock and motor. How this helps you determine what is going on with your washer

[@rickschlosser6793]

Mr. Beard of Knowledge Thank you for showing us how these washers work and how to test them. My unit was different, but the same. You still showed me enough. To everyone wondering where ‘The Beard’ finds the manuals, I found mine taped to the backside of the panel just above the washer door that covers the main control board.

[@nikvenet]

A big thank you from Los Angeles here. You up and got my washer running again in a time of NEED

[@d.c.sodyssey4783]

Hi just got one these newer model I believe , is it normal for the dryer while tumbling to have a scrapping noise that starts small then gets loud and reduces gradually and phases out and then again, or is this the machine shooting the heat out in loud "spurts" like a drumbeat "1" and "2" and "3" and " 4" etc, ?? Thank you

[@ursulasanchez2356]

L

[@raajankumar4390]

Thank you so much for this!!! I have never fixed a washer before and I was able to do a simple fix in ours and saved us hundreds of dollars. 👍🏽

[@mikefino8854]

Number 3 in diagnostic mode comes up with a spin code.when I turn to spin only ,the mode changer engages the gears , washer starts to spin then after a few seconds, machine shuts down .

[@KeetoowahChristina]

You saved me so money tonight! Thank you so much!!!I cannot afford a repair guy, or a new washer/dryer combo! Single moms can do this, i am proof! You made it so simple. Thank you!

[@jackiekyger1968]

Nathan, THANK YOU! This was so very helpful! Our washer is up and running again thanks to you!

[@BriGuySBlovin]

Hats off to you, sir! Keep up the great work. Our washer was stuck locked and wouldn't let us begin a new cycle. We had clothes in there getting reallllly smelly. Going into diag mode > clearing codes > back out of diag mode.. that made it work again and be able to start a new cycle! Cheers

[@leahowens8735]

THANK YOU!!!!!! I have been fighting with my washer for 2 weeks. Replaced multiple parts that didnt clear my error code. This video along with the error code one save my washer.

[@jh6839]

Yup just did the all cycle through with exceptions of hot cold valves. Exited diagnostic mode. And ran an empty (no clothes) small load size for water on tap cold and light on permanent press. Watched it with the front cover off the whole time to ensure the gears aligned and the pump worked and no weird noises were identified. Gtg. Thanks for the wonderful tips. Saved me so much money. And my landlord a headache

[@JerrySorn]

You just saved us a LOT LOT of $ - the washer in our stacked wouldn't fill, just kept draining. GE troubleshooting sez "Reset" but they don't tell you HOW. I went into diag mode and then unplugged it, that did the trick. Wife thinks I'm some sort of genius.

[@mdlopezPDM]

Thank u so so so much for doing this video. I was about to buy a new unit until you taught me how to reset. Works perfectly!

[@davidsteinfeld9123]

It's such a treat to find useful information on these appliances my wife recently found out the washer was haveing a problem I took the front off and saw nothing I can understand at he time it was bleived it threw a belt however with those video it may Explain something else as the home Depot is were we got it and there giving us that line dance routine were this information you have shared may cut to the quick of solving the trouble it just can be the computer acting up from a power surge or some one not pushing buttons in the right order this can help a lot looking forward to trying this method Thank you for sharing

[@pardonmybra1n]

This video and your other one titled "GE stacked error codes" made it easy to attempt to troubleshoot my W/D. I did have to google around to find the service manual for my specific model, but the concept and controls were basically the same. The codes made it easy to start the search. Turned out to be some underwear wrapped above the drive pulley which also snagged the speed sensor and popped off the belt. Speed sensor locking clips are all bent out of shape, but installed temporarily till I can locate the part. Thanks!

[@marvin993]

Hi I was looking at your video I also fix washer and dryer and this is the best I’ve seen so for You’re very knowledgeable I gladly appreciate it

[@onoto8]

CODES: 1 Spin - nothing (not used) 2 Quick rinse - nothing 3 Light - show error codes 4 Mediun - clear codes when press start 5 Light - lid code (not used) 6 Medium - enter/exit diagnostics menu 7 Heavy - Spin shifter system 8 Light - Drain pump 9 Med. - Agitate (will fill water before agitating) 10 Heavy - hot water valve 11 Extra heavy - cold water valve

[@TheMerla09]

To Exit what do you do, after being on position 6?

[@soapmom426]

Mine is ...every thing works but wash. ..slowly drips where in

[@gabrielb-o7867]

​​@@TheMerla09do you have a answers

[@iwashpowercleaning7724]

Thanks you, just saved me 1k. People like this really deserves 👍👍👍

[@HypocriticalError]

Thank you so much!!! You saved us having to call a repair company!!! I know it was 5 dollars, but I wanted to offer a gesture of gratitude!! You rock!

[@Roger-ny9xr]

Thanks for your help. Your video provided so much more information than the other ones that I watched.

[@laurahopkins2005]

Thank you so much! I fixed my washer using your video - the error was the spin and when I opened it up - a wire blew and a mask was stuck in the motor. Thanks for your awesome video! You saved the day!

[@user-ty9km1xw7g]

Thank you so much for the video. It was spot on and I was able to fix our washer on the first try. It was just like the video. I would not have known where to even get into the machine without it and the repair was exactly like yours. BTW - found 3 socks and tons of lint (potential fire hazard?).

[@DjDouglas360]

Thanks brother, you’re knowledge was incredibly useful!

[@LADfromTX]

Thank you so much for this video. My washer is getting to the rinse cycle and stopping and it clicks about four times. It won't rinse unless I open the lid press the buttons until it works but I don't really know what I'm doing. Any thoughts on what could be wrong?

[@hdammons3298]

Thanks for the video info! What is your thought if I am getting no lights for anything (diagnostics or error code) and no light on the control board as was in the past. I figure the board is dead. Your thought??

[@destinyplace4467]

for the lid switch continuity which end do you test (the port on the maching or the lid switch itself) and what number to put the multimeter on? what number should it read? should the power be on on the machine if it is that end i am testing?

[@seamusmcmahon9516]

Very helpful, thanks. I probably need a drain pump. It was making a irregular noise for a while, now it won't pump .

[@knowtheprogram]

Great video - really appreciate you making this.

[@diablomontero6688]

I works with appliances for years but i never was in this situation. Thanks.

[@paulkeegan5090]

I have the exact stacked unit you showed (diagnostics video). My problem is a squeek squeek squeek sound during agitation cycle ONLY. Any advice would be wonderful! Thanks, PK

[@p.pierre5611]

I apologize if this question was already asked but is there anyway to set a beeping sound on the timer for this machine that way ,I hear when my wash is done?

[@donaldklemen7532]

All kind of codes on ours for 2 years, 2 units..AW. Finally found it. Tore it apart, checked all harnesses, sensors, no issue. Pulled it out check hoses, no problem. THEN, Pulled it out a little further...OMG, Installed with drain line put in about 2 feet!. THIS results in a long fill. During fill it siphons into drain if drain is lower than water level, and the unit times out on fill. Wiretied the drain line so it is only about 4 inch in...NO PROBLEMS NOW 2 YEARS... expcept the black marks from the crappy dryer seal. Clean the dryer guides about 1 year. I'm hoping new shrouds.

[@welldoneHS]

Awesome video man. Thanks for all you do.

[@Chief-gp7gw]

Thanks for the video what does it mean when the spin light stays on when you through those setting thank you

[@voliafouryou953]

Thank You for testing! In my machine in water level is to low ! How can You know what is the problem? Thank You 🙏!

[@cesarflores2744]

Thanks that is something new I learn today. Is it just me or does Nathan talks like Bob Ross? Thanks for the great video Nathan.

[@signals34]

is there a test to see if the lid lock switch and lid magnetic are good?...everything works on mine except spin and quick rinse, the red lid lock light never comes on....thanks...

[@Oldprk]

What does it mean when you go through your process of setting it up to look at the diagnostics and it still does not do anything or even go into the diagnostic flashing lights?

[@d.c.sodyssey4783]

Hi just got one these newer model I believe , is it normal for the dryer while tumbling to have a scrapping noise that starts small then gets loud and reduces gradually and phases out and then again, or is this the machine shooting the heat out in loud "spurts" like a drumbeat "1" and "2" and "3" and " 4" etc, ?? Thank you

[@cna2009]

Great video. I opened my Kenmore stackable up and had my wife undies wrapped around that black wheel with the teeth on it under the motor. I tried to wash a load it filled up and when it was time to agitate, that black wheel was making a loud clicking noise like it was trying to catch but it wasn't able to. I can spin it by hand slow and it turns the washer, but if I turn it faster it's has a hard time catching. Idk. Should I replace that black wheel on the pulley system or the motor? Help

[@mytyfy]

Hi there great video thank you. The only thing I didn’t see was a diagnostic for the lid switch. I have the exact same machine as the one you were showing but sometimes it won’t start unless I open and close the lid or sometimes it stops mid cycle and I have to open and close the lid to get it to finish the cycle. I’m thinking that’s probably the lid switch but maybe it’s a plug connecter or something is there a test for this or do I just replace the switch? Thank you

[@rawritsrae]

So awesome, thanks for your help!

[@jm-wi5ob]

Hi mine is making a grinding sound when in qashing mode.. I opened the top and its spinning but the grinding sound worries me.. any idea what to look for? Thanks for the help!

[@maggiebuxton8920]

So awesome!!! Thanks so much for your help!

[@davidoh6342]

Thanks a lot! I am following through your video since my drain pump was not working. But when I put this in diagnostic mode at knob on 8 oclock, it makes a vibrating noise and nothing else. So I am not sure if mine is just stuck as I can feel that the drain pump is getting hotter. Also, the color of wiring between yours and mine are opposite. Left side black and white right side orange

[@sexyvampy]

I had an old analog washer that my repairman said not to get rid of so after 18 years because of lack of space in my new home I got something like the one you are showing. Did I make a good choice? I dont want those digital ones which everybody says its complicated and difficult to fix. I would love your imput, thanx

[@rezakhoshouee3241]

Hi & thanks for the useful video. I ran the test on my washer, hot water, spin and thermoactuator are working fine. But agitation not working and when it is on position 9, water fills into tank, but agitation not starting and suddenly the “wash” light illuminates and when I push the start button, it agitates just once and then “wash” light starts to blink. How can I fix it?

[@sharonparsons7245]

What does it mean when doing the diagnosis at the 3:00 position it has on and spin lit up?

[@salvadorprovenzano5496]

Hi, I did the reset steps and it did work, thanks, for the advice, Saved lot money, Thanks again.

[@e.m.h.5433]

Thank you, man. Good to know, even if your washer is brand new))

[@fsahero]

Do you have a video for the dryer? Wow, this video is going to come in handy! Thanks.

[@lilyspaintings]

Thanks so much. I did reset, all the light turned off. But when I try start wash. The wash and spin flashing again. With light on and lid light on ....4 f light on again. Same like before..... Anything I check push start button. Wash and spin flashing. What do you think the problem is? Or I need open it check the model code first? Appreciated...thanks

[@joshuacoates6212]

Hey bud I really appreciate the video. Their has been no codes (yet) but when I ran the agitate test it doesn't seem to spin as much ( spin cycle works fine). Any ideas?

[@pippyjordan5841]

When I start my washer to wash a load of clothes and the wash light comes on it will stay on just for a few minutes then it will start flashing and if I stand there and keep hitting the start button it will wash what would cause it?

[@JoseTorres-pv5fq]

Nathan , hi, great video it has gotten me around washer. I have issue here and when i put it test so it agitates it pauses and wash light just blinks...

[@JohnHawthorne-yj8zk]

Thank you for the help! My diagnostics are giving a thermistor error (on,rinse,lid lock). Is there a video for replacing the thermistor for this unit?

[@katestewart4866]

thank you SO MUCH!

[@_UndertheInfluence_]

Some positions on the knobs on all models. Like 6 oclock to enter and so on? Newer models as well?

[@vick4523zf]

Hi Nathan, How did you get to number 12 on the service mode? I am trying to diagnose my GUD27ESSMWW model for lid lock problems? When i start a cycle the wash starts without lid locking and then moves to rinse and it starts blinking. I have to press the start button few times and then everything starts working fine.

[@magicianmana4]

That is the model I have! I need your help with it, please! I moved into a new townhouse condo recently and when I first used the washing machine, there was black gunk (scrud I think it's called) all over my clothes. I have tried many times cleaning it out with a cycle of vinegar, a cycle of Affresh tablets, and letting the Affresh soak for hours before rinsing it out. It works at first, but a couple of weeks to a month later I'll start seeing bits of the black gunk again. And then I'll have to do another cleaning. I suspect the gunk is under the agitator, but I don't know how to take it out or if I should call a technician to do so. Is there a way to prevent this from happening? I make sure to use a big enough load, I keep the lid open after use, I don't overload it. I'm at a loss. Should the agitator be replaced? Please help. Thank you!

[@rickl.4653]

Hi Nathan. I have a 2007 GE space saver model. My dial has similar settings but a little different. My washer would go on but wouldn't agitate. I tried it 3 or 4 times but it wouldn't agitate. I tried running diagnostics by pushing the two buttons and turning the dial down to 6oclock but nothing appeared to happened. But then I tried the washer and it works!! 😃

[@BeardedApplianceRepair]

Lol these things have a mind of their own. First thing to do when you have weird problems is give it a good reset. I have a feeling that’s what you did to make it work lol. Glad it’s working!

[@rickl.4653]

@@BeardedApplianceRepair Ya I think it reset too. Thanks for your video. I was so stressed my daughter and I couldn't wash at home because of the damn virus! Thanks again! 😎👍

[@Getsitdone]

I may need to change the water inlet connection. One of connections is ragged as someone tried to attach a hose and I guess they couldn't get it to work. Do I have to replace it, or can I clean it up/ sand it down a bit?

[@angelcrimson138]

So my washer of the same model might have a short how do I fix it without messing up the dryer

[@raulrobles2961]

I had one of these this week. Complaint was they have to push the lid for the washer to lock. Someone had ordered the lid switch and I installed it but it kept doing the same thing. The striker for the lid switch look fine and the lid didn't seem bent in anyway.

[@yasnac7576]

So I replaced my belt runs great but should that be adjusted? I see two black tabs on the motor mount near the motor mount bolts are they limiters on how much you can tighten this up? Thanks I got a beard too

[@km5116]

Thank you so much. Will save so much time and effort

[@BeardedApplianceRepair]

You're welcome!

[@AlexDuran06]

Hi my washing machine (the same in this video) won’t spin, I have changed the lid lock module or sensor still not spinning I’m thinking maybe the magnet sensor? Please help

[@earzmaximas]

What model is this washer dryer combo? I have the seal leaking from the tub.

[@tarekghantous3370]

I have one of these in one of my units and it’s only about a year and a half old. New tenants came in the other day and the washer does not do anything when it goes on the rinse/spin cycle. They put a king size comforter and glad pod in there. It agitates however does not drain or spin the water out. Help please!! I’m pretty hand and I have tools I want to try and fix it myself.

[@RalphHamilton]

Great Job Buddy! Much Appreciated! :D

[@stevel9671]

Thank You friend i have a GTUP270EM4WW THAT IS ELECTRIC BUT LOOKS IDENTICAL TO YOUR UNIT. mine has two capacitors for motor start, one for the washer on below washer left wall and one for the dryer motor ( dryer motor does not have a centrifugal start switch it uses a capacitor start) Ugh it is in the upper compartment but doesn.t show where, i am looking where it my be located and what i have to do to get at it, Thank You in advance

[@cr8tivejuices899]

I have the same model, when I held down the start & softener button and turned the dial to the six position it starts the motor turning. My problem is it’s not draining. Suggestions? Thanks!

[@etate7147]

Mine makes squeaking noise while going through wash cycle then shakes and jumps during spin cycle. Does it need balanced?

[@raymondreyna7820]

Hi Nathan, I have a Stacked GE Washer Dryer combo that is shaking uncontrollably, Is the likely problem the suspension rods?

[@kelliemadonna4653]

My is similar to this model and my washer smells is there any way to clean it out other than running bleach through it, vinager and backing soda and a cleaning tab did not fix the smell!

[@Notheretoagree]

Do you have any recommendations on how to clean the filter for better operation? Specifically my machine is leaving splotches on my clothes. TIA

[@alanburg9506]

Hi Bearded guy, in the video you say the shifter should engage, however my shifter is always engaged it doesn’t seem to disengage. Also the LED on the motor sensor never lights and doesn’t seem to agitate properly. There were clothe jammed in the belt. Can you help?

[@danieldelgado8153]

How do you take off the front cover to get to the pump. Thx Dan

[@luckycharms7287]

Thank you so much for making this video. Do you know if the washer is supposed to make a sound like a chime when the cycle is completed? Mine only makes a sound for the end of the dryer cycle

[@desireealger8117]

No chime at the end of wash cycle on my GE GUD27ESSM1WW. I’m here looking for info on the fact that it just doesn’t seem to fill more then 1/2 full. Perhaps it is supposed to be a high efficiency unit. I miss my front loader. 😢

[@georgepadilla2993]

Hey boss. Do you have any videos for the dryer? I believe my heating element is gone. Trying to find how to get to it and replace it. Thanks for the help

[@spikeokc]

Hey Nathan, Can you repair a pressure sensor rather than replace one? It looks so simple I don't see how it could break.

[@pau8369]

I have the same model. Is there a way to turn off auto-load sensing?

[@lavios162]

Thank so much....I fixed my washer!

[@paulmiller4948]

Question, my machine is exactly like the one you used here. I do a load but it stops when it should soon. I have to move the knob to spin only for it to complete. Why won’t it complete the cycle from washing to spin?

[@giseleparisot9927]

My GE washer was leaking from bottom last year only when filling warm water. Was not leaking with cold water only as pressure is less. Called a guy and he said its the pump behind the inlet hoses, quoting me a crazy amount. I went and got a pump and my son and I replaced it. Sure was a torture to get to it. It wasn't the pump after all this. The little showerhead behind the inlet was clogged. Took that out, cleaned it and all was good. Was fine until last week. Now leaking from bottom with either temp but still only while water is filling. Can this be repaired? This unit is approx 6 yrs old and used may be once /week.

[@missmacintox]

How do you adjust the water level?

[@rron999able]

I did the diagnostics and the lid lock lightbwas red..is that mean its bad the swirtch 4 the lidlock

[@Moscoviya2009]

Thank you for the video. How do you open the front cover on the bottom washing machine?

[@captainberlothamew69]

There are two clips on the top bottom metal cover. one on the left side one on the right, put a putty knife in there and pop that sucker out

[@michaeljohnson2136]

How do you open the bottom? Mine seems to be getting lost in cycle but no error codes.

[@HWill-iq9sl]

Mr. that is fantastic thank you for the video

[@bigg5208]

Is there a way to increase the water level?

[@carolebarager3373]

No power to washer, dryer is fine. Just had electrical subpage installed for new cooktop and oven. All fuses not tripped. Unplugged, replaced in, no power on washer. Only 1 year old. Was never touched during kitchen renovation. Could sub panel install have caused this? Thanks for quick reply.

[@evangilbert4671]

I have the same unit and it won’t go into the diagnostic following the same process to get into the diagnostics. Is there a way to test anything before replacing the computer board?

[@dsonn45]

I have a GE top low bottom washer. The dryer on the top seems like the drum is loose. It makes a lot of squeaking still heats up and everything.

[@antoniomosby9245]

Great VIDEO THANK YOU!!!

[@kennedycordova2361]

Thank you!!!! This video saved me

[@JoeJoe-to3ed]

Thank you. You did a great job.

[@frankhagerinsurance9442]

how do you fix the agitation on this unit? Mine will only go one way and will not agitate

[@rickfitzgerald5548]

Hi. My g.e. stackable has a problem spinning. It takes 5-6 attempts at spinning, before it takes off, and keeps spinning. Otherwise, it makes several revolutions and stops, and restarts. Also After it's done spinning, it wants to rinse,....again? Any help is appreciated. I'm retired and don't want to replace a 3 yr old washer.

[@conniealabady]

After washer has finished washing and I open the lid is it normal for row of lights to come on?

[@kellymuttillo1330]

Mine is leaking once it is in wash mode. It is not coming from the water lines hooked up in the back of the machine. It is coming from underneath. Any suggestions? And I am careful not to overload.

[@jennie92855]

We have the washer/dryer but the water is coming out with the problem of the water coming out up not down. How do we fix it.

[@margiebrockert9840]

Dear Mr. Bearded Guy, Want to start off letting you know I am a retired divorced woman on a pretty tight budget, That being said, I am having trouble with my GE stackable and after watching countless videos (yours are the best)I have learned how to diagnose. The issue seems to be when in diagnosis mode and clicked to heavy after a few minutes it works but when it is switched to light, it does nothing. The rinse and spin lights are green. My understanding is that the problem is with the drain pump. It does not appear to be clogged from looking at it (unless I need to take those hoses off to know for sure) Is it possible for you to post a video on how to change the drain pump? I would greatly appreciate it. Either way, thank you for posting these videos as they are super helpful. Sincerely Margie