How to use Diagnostics on Stacked GE Washer Dryer combo(Laundry Center)

[@CarnivoreChristina]

You saved me so money tonight! Thank you so much!!!I cannot afford a repair guy, or a new washer/dryer combo! Single moms can do this, i am proof! You made it so simple. Thank you!

[@rickschlosser6793]

Mr. Beard of Knowledge Thank you for showing us how these washers work and how to test them. My unit was different, but the same. You still showed me enough. To everyone wondering where ‘The Beard’ finds the manuals, I found mine taped to the backside of the panel just above the washer door that covers the main control board.

[@onoto8]

CODES: 1 Spin - nothing (not used) 2 Quick rinse - nothing 3 Light - show error codes 4 Mediun - clear codes when press start 5 Light - lid code (not used) 6 Medium - enter/exit diagnostics menu 7 Heavy - Spin shifter system 8 Light - Drain pump 9 Med. - Agitate (will fill water before agitating) 10 Heavy - hot water valve 11 Extra heavy - cold water valve

[@TheMerla09]

To Exit what do you do, after being on position 6?

[@soapmom426]

Mine is ...every thing works but wash. ..slowly drips where in

[@gabrielb-o7867]

​​@@TheMerla09do you have a answers

[@tomkarau]

So.. our washer does NOT fill up with water.. there is only a small bit, maybe 1 1/2 gallons in the bottom of the washer while attempting to wash a load of clothes. The water simply stops filling way too early. I do not understand why??

[@Roger-ny9xr]

Thanks for your help. Your video provided so much more information than the other ones that I watched.

[@JerrySorn]

You just saved us a LOT LOT of $ - the washer in our stacked wouldn't fill, just kept draining. GE troubleshooting sez "Reset" but they don't tell you HOW. I went into diag mode and then unplugged it, that did the trick. Wife thinks I'm some sort of genius.

[@lourdesdelacruz9382]

Thank you sooo much,I didn't have to bother my landlord,my husband saw the video and my washer is is working fine🙏🙏🙏

[@BriGuySBlovin]

Hats off to you, sir! Keep up the great work. Our washer was stuck locked and wouldn't let us begin a new cycle. We had clothes in there getting reallllly smelly. Going into diag mode > clearing codes > back out of diag mode.. that made it work again and be able to start a new cycle! Cheers

[@davidsteinfeld9123]

It's such a treat to find useful information on these appliances my wife recently found out the washer was haveing a problem I took the front off and saw nothing I can understand at he time it was bleived it threw a belt however with those video it may Explain something else as the home Depot is were we got it and there giving us that line dance routine were this information you have shared may cut to the quick of solving the trouble it just can be the computer acting up from a power surge or some one not pushing buttons in the right order this can help a lot looking forward to trying this method Thank you for sharing

[@jh6839]

Yup just did the all cycle through with exceptions of hot cold valves. Exited diagnostic mode. And ran an empty (no clothes) small load size for water on tap cold and light on permanent press. Watched it with the front cover off the whole time to ensure the gears aligned and the pump worked and no weird noises were identified. Gtg. Thanks for the wonderful tips. Saved me so much money. And my landlord a headache

[@iwashpowercleaning7724]

Thanks you, just saved me 1k. People like this really deserves 👍👍👍

[@nikvenet]

A big thank you from Los Angeles here. You up and got my washer running again in a time of NEED

[@d.c.sodyssey4783]

Hi just got one these newer model I believe , is it normal for the dryer while tumbling to have a scrapping noise that starts small then gets loud and reduces gradually and phases out and then again, or is this the machine shooting the heat out in loud "spurts" like a drumbeat "1" and "2" and "3" and " 4" etc, ?? Thank you

[@ursulasanchez2356]

L

[@HypocriticalError]

Thank you so much!!! You saved us having to call a repair company!!! I know it was 5 dollars, but I wanted to offer a gesture of gratitude!! You rock!

[@ChampagneRaji]

Thank you so much for this!!! I have never fixed a washer before and I was able to do a simple fix in ours and saved us hundreds of dollars. 👍🏽

[@mikefino8854]

Number 3 in diagnostic mode comes up with a spin code.when I turn to spin only ,the mode changer engages the gears , washer starts to spin then after a few seconds, machine shuts down .

[@fsahero]

Do you have a video for the dryer? Wow, this video is going to come in handy! Thanks.

[@donaldklemen7532]

All kind of codes on ours for 2 years, 2 units..AW. Finally found it. Tore it apart, checked all harnesses, sensors, no issue. Pulled it out check hoses, no problem. THEN, Pulled it out a little further...OMG, Installed with drain line put in about 2 feet!. THIS results in a long fill. During fill it siphons into drain if drain is lower than water level, and the unit times out on fill. Wiretied the drain line so it is only about 4 inch in...NO PROBLEMS NOW 2 YEARS... expcept the black marks from the crappy dryer seal. Clean the dryer guides about 1 year. I'm hoping new shrouds.

[@pardonmybra1n]

This video and your other one titled "GE stacked error codes" made it easy to attempt to troubleshoot my W/D. I did have to google around to find the service manual for my specific model, but the concept and controls were basically the same. The codes made it easy to start the search. Turned out to be some underwear wrapped above the drive pulley which also snagged the speed sensor and popped off the belt. Speed sensor locking clips are all bent out of shape, but installed temporarily till I can locate the part. Thanks!

[@laurahopkins2005]

Thank you so much! I fixed my washer using your video - the error was the spin and when I opened it up - a wire blew and a mask was stuck in the motor. Thanks for your awesome video! You saved the day!

[@margiebrockert9840]

Dear Mr. Bearded Guy, Want to start off letting you know I am a retired divorced woman on a pretty tight budget, That being said, I am having trouble with my GE stackable and after watching countless videos (yours are the best)I have learned how to diagnose. The issue seems to be when in diagnosis mode and clicked to heavy after a few minutes it works but when it is switched to light, it does nothing. The rinse and spin lights are green. My understanding is that the problem is with the drain pump. It does not appear to be clogged from looking at it (unless I need to take those hoses off to know for sure) Is it possible for you to post a video on how to change the drain pump? I would greatly appreciate it. Either way, thank you for posting these videos as they are super helpful. Sincerely Margie

[@michaelferguson3317]

Thanks for this video, because I personally have try to tell clients about these different settings but they seem not to believe me, so yes I like this.

[@voliafouryou953]

Thank You for testing! In my machine in water level is to low ! How can You know what is the problem? Thank You 🙏!

[@marvin993]

Hi I was looking at your video I also fix washer and dryer and this is the best I’ve seen so for You’re very knowledgeable I gladly appreciate it

[@hdammons3298]

Thanks for the video info! What is your thought if I am getting no lights for anything (diagnostics or error code) and no light on the control board as was in the past. I figure the board is dead. Your thought??

[@jbonet4750]

Awesome video! I have this unit, and it fills with water while not in use. I am assuming I need to replace or clean the cold water valve. I'm hoping this diagnostic will help me sort it out before I just start buying random parts. Thanks, bif thumbs up!

[@RobertMaslyn]

Thank you so much for the video. It was spot on and I was able to fix our washer on the first try. It was just like the video. I would not have known where to even get into the machine without it and the repair was exactly like yours. BTW - found 3 socks and tons of lint (potential fire hazard?).

[@mdlopezPDM]

Thank u so so so much for doing this video. I was about to buy a new unit until you taught me how to reset. Works perfectly!

[@fsimonpietri]

Great video. Congrats. In diagnostic 3 o’clock, got ON, Wash, Rinse in Green, and the lid locked in red.. what’s does it mean?

[@paulkeegan5090]

I have the exact stacked unit you showed (diagnostics video). My problem is a squeek squeek squeek sound during agitation cycle ONLY. Any advice would be wonderful! Thanks, PK

[@JohnHawthorne-yj8zk]

Thank you for the help! My diagnostics are giving a thermistor error (on,rinse,lid lock). Is there a video for replacing the thermistor for this unit?

[@rezakhoshouee3241]

Hi & thanks for the useful video. I ran the test on my washer, hot water, spin and thermoactuator are working fine. But agitation not working and when it is on position 9, water fills into tank, but agitation not starting and suddenly the “wash” light illuminates and when I push the start button, it agitates just once and then “wash” light starts to blink. How can I fix it?

[@jimterripeterson5006]

I have a new GE stack washer/dryer. When I put it on Bulk to wash it will not fill with water to cover the clothes over 1/4 full but it fills to the top during rinsing. How do it fix that. I can hardly put any clothes in my washer

[@MrsARick64]

I am having the exact same issue. Except mine doesn't fill with water to cover the clothes during the wash and rinse cycles.

[@ericbutler3760]

Hi Sir, I can't get mine to drain it just clicks when I put it on the drain cycle. Only had the machine for 6 months. My 6'oclock position says HEAVY not MEDIUM, must be a different model. My diagnostic lights wont come on when I hold down both the Start and Rinse buttons

[@genesism5326]

I had the same issue. Any one can help.

[@suniltalwar3512]

My ge combo washer is shaking 2 years old making noise while spinning tak tak tak noise coming please help what part is defective?

[@johnnyhardy7754]

Check your belt to the agitator 👍🏻

[@diablomontero6688]

I works with appliances for years but i never was in this situation. Thanks.

[@p.pierre5611]

I apologize if this question was already asked but is there anyway to set a beeping sound on the timer for this machine that way ,I hear when my wash is done?

[@raulrobles2961]

I had one of these this week. Complaint was they have to push the lid for the washer to lock. Someone had ordered the lid switch and I installed it but it kept doing the same thing. The striker for the lid switch look fine and the lid didn't seem bent in anyway.

[@georgepadilla2993]

Hey boss. Do you have any videos for the dryer? I believe my heating element is gone. Trying to find how to get to it and replace it. Thanks for the help

[@leahowens8735]

THANK YOU!!!!!! I have been fighting with my washer for 2 weeks. Replaced multiple parts that didnt clear my error code. This video along with the error code one save my washer.

[@shannyhen]

Great video! Just had the agitator fail to move in water during wash cycle but makes loud sound like the engine is tryingl We suspect this is the second time the bottom of the agitator will be chewed up (it's just cheap plastic) by the strength of the steel teeth of the engine in contact with it. Can you help us, please.

[@topofmindwithterri]

How did you open the front of the appliance? I have a sock stuck in between washer drum and exterior casing. Thx in advance.

[@dragalele]

Hi guys, I have the same laundry combo, and the dryer dies recently during to a power failure. I believe is the 4 wire thermostat but before I start digging into this I thought is better to check with specialists here if anybody had same issue in the past and how was it resolved. Any help is appreciated! Thanks

[@DacAL_8]

GE Combo washer and dryer. 2 issues. 1)Water doesn’t stop filling both on auto sensing and manual. 2) No agitation during wash.

[@jamiepancake1115]

This question is about the GE /Kenmore stacked washer and dryer combo. When in diagnostics, I position 7 the spin test the lid locks ok then it starts u spin then stops after 10 or 16 seconds. Then if I go to position 9 agitate it will agitate for a few seconds as it did in the spin test. In other words it seems like this is something on the board . What do you think?

[@bigg5208]

Is there a way to increase the water level?

[@davidoh6342]

Thanks a lot! I am following through your video since my drain pump was not working. But when I put this in diagnostic mode at knob on 8 oclock, it makes a vibrating noise and nothing else. So I am not sure if mine is just stuck as I can feel that the drain pump is getting hotter. Also, the color of wiring between yours and mine are opposite. Left side black and white right side orange

[@jackiekyger1968]

Nathan, THANK YOU! This was so very helpful! Our washer is up and running again thanks to you!

[@LarryDominguez-w3r]

Hi...what if the dryer works but the washer won't reset?.

[@mytyfy]

Hi there great video thank you. The only thing I didn’t see was a diagnostic for the lid switch. I have the exact same machine as the one you were showing but sometimes it won’t start unless I open and close the lid or sometimes it stops mid cycle and I have to open and close the lid to get it to finish the cycle. I’m thinking that’s probably the lid switch but maybe it’s a plug connecter or something is there a test for this or do I just replace the switch? Thank you

[@rickl.4653]

Hi Nathan. I have a 2007 GE space saver model. My dial has similar settings but a little different. My washer would go on but wouldn't agitate. I tried it 3 or 4 times but it wouldn't agitate. I tried running diagnostics by pushing the two buttons and turning the dial down to 6oclock but nothing appeared to happened. But then I tried the washer and it works!! 😃

[@BeardedApplianceRepair]

Lol these things have a mind of their own. First thing to do when you have weird problems is give it a good reset. I have a feeling that’s what you did to make it work lol. Glad it’s working!

[@rickl.4653]

@@BeardedApplianceRepair Ya I think it reset too. Thanks for your video. I was so stressed my daughter and I couldn't wash at home because of the damn virus! Thanks again! 😎👍

[@bmenbro1376]

Hi! The wash machine started leaking. I love the video. I just can't figure out how to get the face of the machine off.

[@dsonn45]

I have a GE top low bottom washer. The dryer on the top seems like the drum is loose. It makes a lot of squeaking still heats up and everything.

[@seattlebest79]

Hello, I would like to ask how to clean or remove the lint inside of that grill? Is there any better way aside to vacuum it out the lint? Can I remove the grill? Thanks

[@LADfromTX]

Thank you so much for this video. My washer is getting to the rinse cycle and stopping and it clicks about four times. It won't rinse unless I open the lid press the buttons until it works but I don't really know what I'm doing. Any thoughts on what could be wrong?

[@missmacintox]

How do you adjust the water level?

[@jcarter5839]

Do you have a video showing how you got the front cover off?

[@valeriedonaghy7109]

I watched your video! Great video! However I cannot get any of the lights to come on at all. It’s as if it does not have power running to it at all. The dryer does work fine. The only thing I wasn’t sure about the video was how can you tell if something is not working correctly? I’m going to go try and push the buttons simultaneously again to see if I can get something to light up. Thank you so much for your help.

[@2121johnmark]

I have the exact same issue: Start a cycle, shortly after, the cycle stops, no lights, washer unresponsive...did you ever solve this? Was it a bad control board?

[@cesarflores2744]

Thanks that is something new I learn today. Is it just me or does Nathan talks like Bob Ross? Thanks for the great video Nathan.

[@_UndertheInfluence_]

Some positions on the knobs on all models. Like 6 oclock to enter and so on? Newer models as well?

[@loranebiblechapel7149]

Hello. I’m working on a machine just like the one in the video. I need a video on replacing the mode shifter assembly. Does one exist?

[@rockyhaynes4091]

Breaker keeps tripping at different stages after I reset and start again. Changed breaker and tighten electrical cord and leads. Worked for 5 yrs till now

[@stevel9671]

Thank You friend i have a GTUP270EM4WW THAT IS ELECTRIC BUT LOOKS IDENTICAL TO YOUR UNIT. mine has two capacitors for motor start, one for the washer on below washer left wall and one for the dryer motor ( dryer motor does not have a centrifugal start switch it uses a capacitor start) Ugh it is in the upper compartment but doesn.t show where, i am looking where it my be located and what i have to do to get at it, Thank You in advance

[@WatersandWilderness]

How do I increase the water level in my stacked Whirlpool washer dryer combo? On the large setting, the water leve is only 1/2 way full. That doesn't provide enough water for the clothes to be cleaned and rinsed properly.

[@desireealger8117]

I have same issue. Have you found any answers?

[@WatersandWilderness]

@@desireealger8117 No. Still haven't. My washer only fills 1/2 way. It was created that way to "save water". Stupid. Cannot clean a full load of laundry.

[@JoseTorres-pv5fq]

Nathan , hi, great video it has gotten me around washer. I have issue here and when i put it test so it agitates it pauses and wash light just blinks...

[@Gonzonavy06]

The White Spin shifter…. You say it should slowly move down. … mine did not appear to move at all as the washer filled. Then the motor started. BUT, the white shifter still looks like it’s in the raised position. It’s definitely not making contact with the black gear looking thing below it. Is this a problem or is this how it’s supposed to run? Thank you.

[@MA-lm1ql]

Thanks, I cant find the GE washer dryer combo dryer video? That you made?

[@NurseTate603]

I have the same washer dryer combo. The only cycle it works on is Bulky items. And no matter the amount of clothes it’s bumping, jumping and squeaking. If I knew what to do I would do it myself. Repair people want to come during the week when I have to work I can’t take off🤦🏽‍♀️

[@Getsitdone]

I may need to change the water inlet connection. One of connections is ragged as someone tried to attach a hose and I guess they couldn't get it to work. Do I have to replace it, or can I clean it up/ sand it down a bit?

[@Feeser]

My start button on the washing machine will not turn on. It will turn on when I start the dryer. (sometimes the dryer does not power on.) as long as the dry air is running, the washing machine will run. I have only had this for a year and barely used it. You were saying on that first setting that you never use which is the drain cycle. I am finding I have to use that quite often because at the end of the washing cycle, the clothes are soaking wet and dripping. But now I can’t even get it to get through a full watch cycle.

[@diaryofavagabond3475]

Hi did you find the solution? My washer is also not showing any lights.. dryer is working

[@Moscoviya2009]

Thank you for the video. How do you open the front cover on the bottom washing machine?

[@captainberlothamew69]

There are two clips on the top bottom metal cover. one on the left side one on the right, put a putty knife in there and pop that sucker out

[@carolebarager3373]

No power to washer, dryer is fine. Just had electrical subpage installed for new cooktop and oven. All fuses not tripped. Unplugged, replaced in, no power on washer. Only 1 year old. Was never touched during kitchen renovation. Could sub panel install have caused this? Thanks for quick reply.

[@maryannforrest6789]

My dryer tumbles but does not heat. Is there a reset button or a process to reset the dryer? Or maybe a fuse...

[@johnebrinson]

I have the same problem Only information I found online is information in regards to the washer. Nothing on how to gain access and troubleshoot the dryer.

[@maryannforrest6789]

I am bound and determined to figure this out. To be continued...Lol I will let you know when I know.

[@Notheretoagree]

Do you have any recommendations on how to clean the filter for better operation? Specifically my machine is leaving splotches on my clothes. TIA

[@tomkarau]

Our GE compact washer/dryer. When washing a load of clothes, our washing machine only fills up with a small amount of water, maybe 1 1/2 gallons. Then the wash cycle begins. Why does it NOT fill the wash basket (tub) all the way full, as to cover the small amount of clothes in the washer??

[@giseleparisot9927]

My GE washer was leaking from bottom last year only when filling warm water. Was not leaking with cold water only as pressure is less. Called a guy and he said its the pump behind the inlet hoses, quoting me a crazy amount. I went and got a pump and my son and I replaced it. Sure was a torture to get to it. It wasn't the pump after all this. The little showerhead behind the inlet was clogged. Took that out, cleaned it and all was good. Was fine until last week. Now leaking from bottom with either temp but still only while water is filling. Can this be repaired? This unit is approx 6 yrs old and used may be once /week.

[@Thebriansnyder]

No clue if you'll see this in time, but on number 5, I have rinse, spin and lid locked lit up. Does that mean I just have a different model than you?

[@lilyspaintings]

Thanks so much. I did reset, all the light turned off. But when I try start wash. The wash and spin flashing again. With light on and lid light on ....4 f light on again. Same like before..... Anything I check push start button. Wash and spin flashing. What do you think the problem is? Or I need open it check the model code first? Appreciated...thanks

[@DTWCT]

I have this unit and the dryer won't shut off. I was thinking maybe a bad humidistat when it's in auto mode but it won't time out either when you do a timed dry. Any ideas?

[@destinyplace4467]

for the lid switch continuity which end do you test (the port on the maching or the lid switch itself) and what number to put the multimeter on? what number should it read? should the power be on on the machine if it is that end i am testing?

[@kelliemadonna4653]

My is similar to this model and my washer smells is there any way to clean it out other than running bleach through it, vinager and backing soda and a cleaning tab did not fix the smell!

[@Crimsonrider1989]

So my washer of the same model might have a short how do I fix it without messing up the dryer

[@sicksand4]

Mine works fine but as it’s agitating it makes annoying churning sound but on spin cycle no sound at all?😊

[@tyronec.6331]

I have a GE washer dryer stacker and I need to change out the switch for the washer so it can drain how do I gain access to it do I remove the front panel and how do you remove the front panel

[@PumpkinCigar]

Thanks for this. I was able to identify the issue was with the drain pump. I disconnected it (after spilling water everywhere of course) to find that it was clogged from a sock. Seems if you load the machine too much clothes can start going into random components :)

[@BeardedApplianceRepair]

Nice work!

[@DerekFreeman-xy3ls]

How do diagnosis the dryer it's leaking water from each side of the upper front plate cover

[@Chief-gp7gw]

Thanks for the video what does it mean when the spin light stays on when you through those setting thank you

[@signals34]

is there a test to see if the lid lock switch and lid magnetic are good?...everything works on mine except spin and quick rinse, the red lid lock light never comes on....thanks...

[@diablomontero6688]

My W/D combo GE is not working, i ready replaced the basket and water pump, relay, I checked the wires under the washer ,the capacitor is ok. But still not working, can you help me, please. thanks in advance ☺.

[@danieldelgado8153]

How do you take off the front cover to get to the pump. Thx Dan

[@jgulfstream8642]

Great video. My machine makes a clicking sound and won’t drain. Any ideas? Thanks.

[@smitty2tx]

I have this model stackable. I am missing a lot of socks and one time before when it was serviced, we found straggler socks in the bottom of the unit. How do you open the front of the unit to get to those socks in the bottom of the inside? In this video, it starts with the panels already removed. thanks

[@aatomita]

I would also like to know this

[@michaelschaaphok6488]

@@aatomita On bottom edge of front panel, two screws near floor - take those out, slide panel down 1/2 inch, pull forward.

[@fishwanda]

At the top front edge about an inch from the side. Put a screw driver in and push. Do on both sides

[@venervalencia5029]

Lights on wash rinse and lidlock.. what would be the problem?water stops filling.

[@luckycharms7287]

Thank you so much for making this video. Do you know if the washer is supposed to make a sound like a chime when the cycle is completed? Mine only makes a sound for the end of the dryer cycle

[@desireealger8117]

No chime at the end of wash cycle on my GE GUD27ESSM1WW. I’m here looking for info on the fact that it just doesn’t seem to fill more then 1/2 full. Perhaps it is supposed to be a high efficiency unit. I miss my front loader. 😢

[@paulmiller4948]

Question, my machine is exactly like the one you used here. I do a load but it stops when it should soon. I have to move the knob to spin only for it to complete. Why won’t it complete the cycle from washing to spin?

[@bejaminsolis9393]

HELLO GREAT VIDEO MY GE STAKABLE WORKS BUT GETS THE SPIN AND LED LOCK FLASHING AND WONT DO ANYTHING MORE CAN YOU HELP ME OUT PLEASE, THANK YOU

[@christophereyermann6546]

I have a ge stackable won't spin or agitate someone told me the board was bad so I replaced it that didn't fix it can you tell me what to try next or what might cause it. Repair technicians won't come to where I live so I have to figure it out on my own can you give me any help. It would be greatly appreciated.

[@spikeokc]

Hey Nathan, Can you repair a pressure sensor rather than replace one? It looks so simple I don't see how it could break.

[@jm-wi5ob]

Hi mine is making a grinding sound when in qashing mode.. I opened the top and its spinning but the grinding sound worries me.. any idea what to look for? Thanks for the help!

[@JaimeTous-de5dx]

I am the " water boy" on my GE combo machine. I put the water and the combo does the rest. It' s new, only 2 months and the place went bankrupt. The washer "sprits" water 2 or 3 seconds and nothing more. I opened the lid, placed a magnet so it " feels" as if its closed and use my garden hose to fill up and to rinse too . It washes, spins, etc... Maybe I should I reset the water level ?? Is there a code for knowing the level and that' s why its not filling up? Please help !!! Thank you

[@frankhagerinsurance9442]

how do you fix the agitation on this unit? Mine will only go one way and will not agitate

[@raymondreyna7820]

Hi Nathan, I have a Stacked GE Washer Dryer combo that is shaking uncontrollably, Is the likely problem the suspension rods?

[@amyneil7151]

My unit is barely two years old. And I am single, so there is not a whole lot of rush. All of the sudden it just started malfunctioning . When I try to wash a load and the water is draining, the drain pump continues to drain when there is no water whatsoever and won’t stop until I machine. When I plug it back in hours later it’s still trying to drain. And there is not a drop of water in the machine. I got it working in between somehow for about a month and then now it is doing that same thing again but before that the load only switches back-and-forth to wash for about 30 seconds, and then it drains off the water! My clothes never get washed, and it is waste my soap! I cannot put them in the dryer because they’re sopping wet. The spin cycle never went on, but even if I put them in the dryer, they are still dirty. if there was a recall on the model and serial number but I could not find it though. I’m not sure if I missed it or not.?