HP Officejet Pro 6968 How To Clean/ Unclog Printhead - [NOT PRINTING BLACK OR COLOR FIXED]

[@BestPrinters]

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[@dennyesford4387]

This totally worked! An official HP Support guy said I should just buy a new printer when I told him of the problem. Don’t do it. Try this first.

[@BestPrinters]

Yes!

[@ericguenther1257]

@@BestPrintersI went round and round with online recommendations, cleaning print heads, wasting ink trying to get the black to print. I had the same recommendation from HP: buy a new printer. Ugghh! Tried this and it worked the first time. Thank you so much.

[@tskel10]

So I almost gave up. I had tried how he did it in the video numerous times with no luck. Figured, I am not going to ruin the printer if I switch to the other attachment and use the bottle. I heated it up hot, and used a lot of pressure to push the solution through the printerhead. Cleaned the printheads once and it works good as new. Thank you!

[@BestPrinters]

Great job!

[@trevaclark1995]

Worked great! I have HP Officejet Pro 6978 and it is similar to your printer in the video. My black ink was having a problem printing without fading out on several lines per page. I would run the 'cleaning printhead' function for level 2 or 3, but only 1 or 2 pages would print fine. Then I would have to rerun the 'cleaning printhead' function again. This went on for several days. I was about to buy another printer, but I ran across your video. After using your product as shown, my black ink is printing perfect. I did not have any new ink, so I just inserted my existing black ink which was about half full, thankfully, the issue is resolved!

[@BestPrinters]

Awesome, I am glad to hear that!

[@danagrgurich4124]

SO glad to have found this video! I did exactly this on my HP 6968 printer and now it is working just like new! It was printing blank pages. The Smartink works perfectly in this unit as well.

[@BestPrinters]

Awesome!

[@dinahmiteideas]

I had missing streaks when printing black color. After following your steps and clean printer head then printed several pages it FINALLY printed with out missing lines and no streaking! Thanks again for your video new follower!

[@BestPrinters]

Awesome I am glad it worked for you and thanks for subscribing!

[@johngoldwood542]

Another happy customer - $25 cleaning kit worked great! Printer good as new. Thanks for the video and the product!

[@BestPrinters]

Its my pleasure!

[@scalhotrod]

Good info, thank you! Kind of wish you'd shown the paper towel AFTER you had cleaned the print head, but still good info. I'm giving this a try!

[@BestPrinters]

Great!

[@kennethhill1079]

Thanks your method of cleaning the HP 6968 really works well. Save me $180 purchase

[@BestPrinters]

Awesome, I am glad to hear that!

[@BENZ007]

Great video, thanks mine clogs all the time, next time I will use the tubing on the syringe and push it as opposed to just dripping it..

[@BestPrinters]

Glad it helped

[@tommoore1996]

Thanks I have a hp 6978 and your cleaning kit worked. It is hard to hold the tubing directly on the color nozzles. The fluid gets all over the place. I don't print color very often should do a print quality report often every once in a while? Thanks again. I have been using hp ink. Does that after market ink work better.

[@BestPrinters]

Great to hear!

[@edsteinmetz3328]

THANk you for sharing ---- GOING TO GIVE IT A TRY - HAVE an OfficeJet Pro 6978 All-in-One

[@BestPrinters]

Great!

[@elenawhite88]

This fixed my problem! Thank you for this informative video.

[@BestPrinters]

You are welcome!

[@iserod2206]

Perhaps I waited too long as I'd been without the ability to print blue and therefore no colors for almost a year. Finally decided to try this remedy before buying a new printer. Unfortunately even after 2 cleaning attempts and running numerous Clean Printhead cycles, the blue doesn't respond. The blue ink cartridge is new, actually all are new since I just got my replacement pack mailed. So again the blue doesn't even show up at all. How much fluid per cycle do i squirt in there? How long do you wait between when you have to do an extreme clean? Thank you.

[@BestPrinters]

At this point what you wanna do is dilute the cleaning fluid with 50% water. That way you can extend the amount of cleaning fluid you have. And you will also want to warm up the fluid over hot stove and apply that warmed up fluid and you're going to apply the fluid to the blue nozzle gently and slowly until there's there's a break in the clog. Please reply in a separate comment if you would like for me to see the comment. Thank you.

[@JC-ii7it]

GREAT VIDEO!! I AM HAVING ISSUES W/ MY HP PRO 8600 Error: Cartrige Problem Regardless of cartridge I use. WILL NOT PRINT. ANY SUGGESTIONS???

[@BestPrinters]

Buy new ink. that should help.

[@ecuador9911]

Questions Do I need to wait 24 hours after cleaning before powering the printer back up? Some videos say yes, others don’t. If the printhead itself, after cleaning, has no color on it (it appears light tan), does that an indication that this printhead is clean? I’m using the Best cleaning kit you recommended. What are the accessories in the Best cleaning kit for. Thanks for your response

[@BestPrinters]

Yes wait 24hrs, the accessories should make it easier to connect to the ink nozzles. You may need to use some with the mod you have. You may notice some fading after the cleaning, ink must run through the system in order for color to come out normally again.

[@ecuador9911]

@@BestPrinters IT WORKED! Perseverance pays off. I warmed the solution (although I had done this before, with no difference) and held the tubing connectors over the print head as air tight as I could. When I pressed on the syringe, it didn’t want to move. I dispensed the solution (5ml ) gradually. Then I tried something new. I pulled up on (suctioned) the empty syringe and got some red ink in the tubing. First evidence of movement. I kept injecting and suctioning. Then the test print (following the printer’s printhead cleaning routine) finally showed red, but had other issues. I ran the clean cycle twice more. SUCCESS! Thank you for your demonstration video. It was very helpful!!

[@ReneeLafy]

Thanks for a great video. I have streaking/light portions on just the bottom portion of a page where I'm printing green pine trees. I printed the Print Quality Diagnostic Page which shows that everything is working correctly. I don't want to manually clean the printheads if not necessary. What are your suggestions for my next step? Thank you.

[@BestPrinters]

What you need to do is increase the print quality, via the settings on your computer.

[@ReneeLafy]

@@BestPrinters Worked like a charm! Thank you so much for your help!

[@kevinhardy322]

My printer is doing weird things with the ink. I have brand new HP ink in and did the cleaning. My main issue is that my blue is not coming through. I ran the clean printhead several times and at times there will be some blue and then after 3+ printhead cleanings (because I still wasn't getting a full block of blue) I don't get any blue at all.

[@BestPrinters]

Try doing another cleaning with the kit but this time warm up the solution and then repeat the process of printhead cleanings afterwards.

[@kennybranton3303]

Question On the Printer where the printer cleans it's heads on the far right side there is a reservoir that the ink collects in. Mine needs to be cleaned, is there an easy way to access this reservoir to clean it?

[@BestPrinters]

Good question, I have seen the top taken off the printer to get access to clean it.

[@donnaarmstrong]

I don't have any error message. But the cyan cartridge will not work after repeated print head cleanings. Will this cleaning solution work?

[@BestPrinters]

Yes absolutely

[@valeriebishop9518]

How do I know if the print heads are clean? I still see ink on the paper towel after cleaning two or three times.

[@BestPrinters]

You want to push as much cleaning solution through as possible. If ink is showing up still thats normal.

[@scottregb]

How can I perform this process on a HP OfficeJet Pro X476dw MFP? The cartridges are long and the ink nozzles would be very hard to get to. I am not getting solid black at all.

[@BestPrinters]

You may be able to get to it with pliers, ( hold the silicone tubing and guide it to the nozzle with pliers)

[@alea5457]

My printer prints blue to pink in small prints but not with large prints.. i did all the steps, i cleaned the pinterhead. I chaged the ink, i unstalled and installed the program.

[@BestPrinters]

Ok good.

[@sandraaguilar-rodriguez4631]

How many pages do I need to print under "cleaning printhead" until I can see if the cleaning has worked? I have printed at least 7 and the black ink still is not printing correctly. Several letters are blurred or missing.

[@BestPrinters]

It really depends, I have done it 10 times and up in the past. Repeat the solution cleaning though if you have run 7 cleanings already.

[@titalx7169]

Hello. How do I open the printer to have access to the right side of the carriage? I need to clean some ink there too, not only the print head. Thanks (HP 8600 plus).

[@BestPrinters]

Once the printhead is moving and unlocked, you can move it to the side and clean that area. You want to select replace ink cartridge and then you can unplug the printer you'll have there.

[@stelladowl5925]

How do I get rid of the thin lines in the photo that printed

[@unknown2k6pl]

i have cleaned everything. i bought new genuine cartridges put them in and everything is great but the cyan. the cyan is not recognized. i dont know what to do

[@AGriffin-s2m]

The method works! Thank you

[@BestPrinters]

You're welcome!

[@michellegrooms5129]

How do we get out the built up ink in the bottom right under where the print head sits? We can't reach it with anything. Help please!

[@BestPrinters]

Try changing the maintenance box

[@iserod2206]

Well, it's been about a month, and I have since cleaned the printheads oh maybe 50 more times to no avail! Because of that, I've wasted 2 full sets of ink cartridges (8 cartridges total) and STILL the blue ink just doesn't seem to work. It's weird bec when I weigh either of the partially used blue cartridges, they weigh almost the same as an unopened blue cartridge. So, unfortunately, even though all the ink cartridges are full and installed the printer doesn't seem to detect any blue ink left & keeps trying to make me add a new cartridge. I'm surprised that HP Instant Ink keeps sending me so many cartridges and hasn't tried to bill me an extra fee because I have used up (wasted) so many cartridges. Also, it seems that all this cleaning fluid has negatively affected the black printhead because now every time the cleaning printhead report prints, the black is streaky!!!

[@BestPrinters]

If you don't feel confident that the cleaning will work, it may be time to upgrade to a new printer.

[@jessicagutierrez7364]

What is this cleaning solution made of? (Alcohol?)

[@BestPrinters]

Ionized solution

[@larsebbesen4312]

Where can I get my cleaning kit

[@BestPrinters]

Here, geni.us/wArXsZT

[@feliciadunbar9416]

i used the whole bottle of the Best printer cleaning kit and black started to print a little bit, should i keep cleaning the printhead or do i need to buy more of the cleaning kit

[@BestPrinters]

You should be able to run a printhead cleaning and get the full color back.

[@theodorefinn9392]

I was already looking into a new printer when I saw your video.I cleaned it once and we're bak in business. The cost of your solution and your ink - problem solved. Ted Finn

[@BestPrinters]

Glad to hear it Ted!

[@vernazaczek9221]

my printer is telling me my replacement cartridges have been blocked by the firmware because they arent original HP cartridges. What should I do?

[@BestPrinters]

Switch back to original cartridges.

[@ChrisTopher284765490]

Mine just displays on screen “the there is a printhead. I try doing a printhead clean in maintenance settings and that’s all it displays. It’s the same printer as you 6968. Any idea what this could be ?

[@BestPrinters]

For priority responses please sign up to our membership 👉 geni.us/BPChannelMember

[@victoriamahon3765]

Thanks fixed my issue!

[@BestPrinters]

Great! If you could leave an Amazon review that would be awesome!

[@twinklechar]

There's always that stubborn one, right? I believe in this process. However ...I've been at "fixing" my blue ink for over a week (for all 6.5 years of owning this printer, it's ALWAYS the blue!). A half ream of paper, bottles of solution (I've even tried the heated route) and roll of paper towels later, I'm in the same place: no blue, or a smear of blue that bleeds into the yellow. I'm burning through my other colors printing test sheets. I've run countless print-head cleanings and alignments ... Everything about this printer works but blue. I'm guessing the blue smear running into the yellow is a backup from a blockage, but for the life of me, I cannot get blue working. I've flushed it no less than 8 times. Once, out of nowhere (and at least 4 flushings ago), blue printed perfectly. (yay!) But no such luck before or since. This all seemed to begin one time (years ago) when I put in the new cartridge (I'm on their InstaInk program) and the printer accused me of using a fake, which I was not. I finally got that squared away when they sent a new cartridge, but since then, it's been temperamental with blue. I'm about to give up. HELP! Any ideas?

[@BestPrinters]

Try warming up the solution and then apply the warm solution.

[@twinklechar]

@@BestPrinters I tried that but I'll try again.

[@twinklechar]

FINALLY! What I realized is I needed to configure the squirter doojobby differently. Long piece off plunger, tiny joint off that, yellow piece off that. Then the WIDE end of the yellow piece surrounds the print head. It's the first time I realized nothing had been going INTO the problem but squirting around it. With the yellow piece surrounding the print head and HOT liquid, after a few slow-pressure refills, I got it to work. Then had to do a print head alignment. Whew.

[@lorrainejones2830]

Unable to find link for cleaner

[@bjornfreund885]

Hey Man. Love your videos. I purchased a cleaning kit and tried to unblock the print head. I encounter the issue that mangenta is that much blocked that i cant even push any liquid through. I also heated up the liquid a bit. Any other ideas what to do? I had the printhead as well 24h bathing in cleaning solution. Any help is appreciated. Thanks !

[@BestPrinters]

Hey! So unfortunantely my advice is to continue the same process you have already done over and over. I have experienced this exact scenario and eventually the clog will break but it does take time and patience through the process.

[@bjornfreund885]

@@BestPrinters thx for your reply. One more quick question. I got the following situation. After cleaning and doing a print head clean i have after the first cycle perfect black and blue. No yellow and magenta. After the second print head cleaning cycle I have perfect black, perfect yellow, perfect magenta, but no blue at all anymore. The situations stays like this, no matter how many cleaning cycles I do. When I clean the print head again I am having blue again but no yellow and no magenta *wondering why*

[@deborahhardeman8802]

Thanks

[@BestPrinters]

No problem!

[@liriacaesar2735]

How do I contact you to sell my printer? I've tried everything and it's not working.

[@BestPrinters]

You may want to recycle it, or sell it on eBay for parts not working.

[@n1kkri]

What is the cleaning solution?

[@BestPrinters]

It is ionized cleaning solution.

[@gaylemcdonald7032]

what is printhead error 62.80.13 ?

[@genebitus8848]

Didn't work for me. I tried three times using the whole bottle on a cyan print head, at regular and warm temperatures, pushing fluid moderately and forcefully, tried to clean printing heads for more than an hour, but still barely any cyan on the report page (used new ink cartridges too).

[@KnitalyaDillard]

I've tried this method numerous times and it still won't print the black ink. I'm not sure what else needs to be done. I don't want to throw my printer away but nothing is fixing it. Please help.

[@roepepe3647]

i am setting up mynew 6978 printer. i have usb and also i print wireless also. so how do ido both

[@mossmiller]

I have this issue where I must print via USB when I am on my company's VPN. To do so, I set up the printer twice in Windows, once using the USB cord and then another install of the same printer that uses TCP/IP on my home network. Most printers, with wireless on, will get an IP address from your home router. If there is a password, the printer will probably ask you for it.

[@michaelfrodriguez4722]

How long after cleaning the printheads do you have to wait before trying to print a test page? I did it waited 10 minutes and now I get blank pages.

[@michaelfrodriguez4722]

I change the ink cartridges again and this time it worked for a print quality diagnostic page. I still have absolutely no cyan. I know you said it was an extreme case printer in the video but you gave absolutely no idea of how long your repair took. Can you please give us an idea how long it took you to get those qualities you showed at the end? My time is more valuable than the cost of a new printer if it’s going to take more than a couple hours which I’ve already been working on this printer. Also can I just leave it with the solution and come back at intervals? Thanks

[@michaelfrodriguez4722]

It is fixed for the most part. I ran out of time the first time I tried cleaning the printer head and had to leave it. I left it with the cleaner solution in the heads. Not sure if that was the right thing to do but a few days later the next time I used the syringe it pushed right through the cyan print head filling the paper towel with blue solution. It wasn’t passing through the printer head last time at all. I ran a couple of test pages and it was printing all colors. There is one white line in the blue and green of the print quality page and cleaning the print head has not removed it yet. I’m going to put the printer back in service for now and clean the print head again in a few days. A rough time frame in your video or description or a waiting period between cleanings would be helpful. Thank you for your quality product.

[@BestPrinters]

Sorry I wasn’t able to get to you message. Please create a new comment with the same question if you still need a response. Thank you!

[@rayfrankjeff3dudes703]

Purchased product. Product says to use ALL the cleaning fluid, and two wait 24 hours after using cleaning fluid. You did not mention this in the video. ???

[@BestPrinters]

Yes those are the updated general instructions, follow the instructions in the product packaging over the instruction in the video in most cases.

[@rayfrankjeff3dudes703]

@@BestPrinters thanks. Worked great. Printing beautifully now.

[@rayfrankjeff3dudes703]

@@BestPrinters Everything was great, all ink was working, felt really good about being able to save some money over a new printer. (EPSON WORKFORCE 7720) Then this afternoon, the printer stopped working and posted this error: 031006,. Internet search stated: "The 031006 is referring to a bad fuse on the main board. This is typically caused by a short across the print head ribbon connection due to ink/moisture intrusion. The fuse is labeled F301 on the board and is not user serviceable; it will require the main board be replaced." Is there anything I can do?

[@lynnecrystal7845]

Excellent!!

[@BestPrinters]

Awesome!

[@nancythorsen2804]

I tried a whole bottle of your solution and I had no luck with my blue cartridge.

[@BestPrinters]

Maybe try again.

[@Mark-qt8fs]

Need new ink by the time you’re done.

[@BestPrinters]

Yes

[@sharronliberty7407]

After this process I’m still printing blanks

[@BestPrinters]

Try using new ink.

[@rock-steadi-cam5058]

HOW LONG DO I HAVE TO WATCH YOUR VIDEO before you get to the point? Also, you don't show the only part that's giving me an issue, which is: if the cleaning fluid bottle has a nozzle, how do you get the fluid into the syringe?

[@BestPrinters]

You unscrew the bottle cap.

[@toriankirland383]

I bought this printer kzbin.infoUgkxciSwynMJ7PnUvvx11rewiu-yFBkZTl53 to replace an aging HP printer. It is just used for casual home printing so I don't need anything more. Installation went easily though the HP Smart Printing doesn't work well with our laptops - having to select the actual device. Will have to see how the HP Instant Ink program works out. Plus haven't been able to set up printing from smartphone yet - either direct or WiFi

[@allanh242]

I purchased this and the extension tube was to small to fit over the syringe-for the money you would think the extension tubing would be large enough to fit over the syringe plus be a little longer for some printers... What a waste of money this was.

[@doris9001]

Talk to much.

[@BestPrinters]

Sorry Doris

[@lostee2001]

Thanks

[@BestPrinters]

No problem!