HP OfficeJet Pro 8710 Printer - Use SETUP Cartridges

[@prissweb]

I found a more permanent fix. I threw my hp officejet 8715 in the trash.

[@LaurralynMike]

Whoa! Well, ok....always a solution out there! ;)

[@baudelchavez3574]

Hello I have a problem with my 8710 printer after tried to use a no original cartridge’s, the screen display a message “this a problem with the printer “ I ready did a factory reset different ways and the problem still,

[@LaurralynMike]

A few items to consider here: Are the Installed cartridges Non-HP OEM ink cartridges...i.e. current or previous generation aftermarket or refilled cartridges installed? Or possibly, HP OEM Original cartridges are installed but they are now several years old with OUT OF DATE (obsolete) smart chips installed (and are no longer compatible with the current printer software version). Updating the printer to the latest software version will usually allow both HP NEW and NEW AFTERMARKET cartridges to function ok since chip versions are usually updated each year. ....but may disable older cartridges with older generation chips, unfortunately. Accessing the deep service level menu sometimes allows you to unlock select printer/cartridge error conditions, but not always. UH

[@Oldherper52]

I tried this and didn't work, any other ideas?

[@LaurralynMike]

Sorry to hear that. Let's try 2 procedures to see if the error will clear: Where there is no OOBE option (i.e. on select printer models), to access the printer's SERVICE MENU perform the following steps: 1. Press Home Button, then Back button twice, then Home button (nothing changes on screen). Please note this procedure varies slightly between models, so you may have to hunt for the exact sequence. 2. Lift/Open the cartridge access door/lid and remove cartridges and close lid/access door. 3. Printer should say "no cartridges found" or similar. 4. Lift/Open the cartridge lid/door and reinstall the cartridges. Printer will run diagnostics and print a test page. ....or this Ink Initialization Reset procedure: Press return arrow 4 times Press support menu Press right hand arrow 3 times to system configuration menu and press ok Press right hand arrow 2 times to ink initialization status and press ok Press ok to clear Good luck! ;). UH

[@MISSY4EVR]

Still won’t work. This makes me so made I will never buy up again

[@youtubzer]

Is it possible to reset the chip on the cartridge somehow? Is the info saved on the cartridge chip or does the printer remember the chip ID as a spent cartridge? Any help or further clarification would be greatly appreciated. Asking this about my 8710 model. Thanks!

[@LaurralynMike]

Unfortunately not possible to reset the chip, but you could buy chips via Alibaba.com and replace them. Though much cheaper just to buy a new one; I suggest you just replace the infringing cartridge with a new one. Good luck! UH

[@youtubzer]

@@LaurralynMike thank you!

[@SumCommonSense]

Thank you. I did it but it still didn't work. Still has the same message. Super frustrated.

[@LaurralynMike]

Sorry to hear that. Let's try 2 procedures to see if the error will clear: Where there is no OOBE option (i.e. on select printer models), to access the printer's SERVICE MENU perform the following steps: 1. Press Home Button, then Back button twice, then Home button (nothing changes on screen). Please note this procedure varies slightly between models, so you may have to hunt for the exact sequence. 2. Lift/Open the cartridge access door/lid and remove cartridges and close lid/access door. 3. Printer should say "no cartridges found" or similar. 4. Lift/Open the cartridge lid/door and reinstall the cartridges. Printer will run diagnostics and print a test page. ....or this Ink Initialization Reset procedure: Press return arrow 4 times Press support menu Press right hand arrow 3 times to system configuration menu and press ok Press right hand arrow 2 times to ink initialization status and press ok Press ok to clear Good luck! ;). UH

[@wagabira]

Unfortunately, none of this tricks have worked 😢

[@LaurralynMike]

TECH TIP: HP OfficeJet Pro 8710 Printing Problem, Printhead Error: kzbin.info/www/bejne/gJupq6eKoKh2Y9k

[@josephtitustarr8843]

Thanks for the knowledge

[@LaurralynMike]

You're welcome! :). UH

[@thomasT4083]

Yeah, printers are more hassle than they're worth.

[@LaurralynMike]

A few items to consider here: Are the Installed cartridges Non-HP OEM ink cartridges...i.e. current or previous generation aftermarket or refilled cartridges installed? Or possibly, HP OEM Original cartridges are installed but they are now several years old with OUT OF DATE (obsolete) smart chips installed (and are no longer compatible with the current printer software version). Updating the printer to the latest software version will usually allow both HP NEW and NEW AFTERMARKET cartridges to function ok since chip versions are usually updated each year. ....but may disable older cartridges with older generation chips, unfortunately. Accessing the deep service level menu sometimes allows you to unlock select printer/cartridge error conditions, but not always. UH

[@lolyouwontfindme6070]

THANK YOUUUUU

[@LaurralynMike]

You are very welcome! :). UH