HP OfficeJet Pro 8710 RESET to scan/print when 1 cart is depleted WORKS for most!

[@howardmolton9171]

By far the best and easiest fix for HP's criminal cartridge scam - even better after downgrading the firmware and turning automatic updates off. I'm looking forward to the class action lawsuits. Thank you!

[@jaredc3145]

let me know...... what a hassle.... called customer service and its a run around 45 minutes waiting and it wants all kinds of info and tells you to go online lol

[@tokyorude]

Thanks. Two weeks dealing with coworkers crying about printer not working. I simply grabbed my phone and hit up you tube and you made me look like a tech boss.

[@markie2fresh625]

STILL WORKS 2024 !!! ( not too much talking and straight to the point !!

[@marcellak5936]

Not all heros wear capes. You sir, are my hero tonight. Thank you.

[@ahlamdabit4077]

Your video was the only one I found to work after 40 minutes of searching on the internet! Thank You

[@irisdiaz5585]

Thank you!! I went everywhere for help with this, and you resolved it! You are my hero. I no longer a fan of HP and when this printer dies am buying any other brand instead of theirs. I think is moronic to force you to buy color if you only want black. Kudos to you sir!!!

[@ejrp97]

Tu video despues de 5 años me salvó la vida. Mi impresora se desactivó la red Wifi y no hallaba manera de activarla. Además por fin me reconoció un cartucho rellenado. Estoy feliz. Gracias por tu video.

[@realdiehl8835]

Dude, you are a freaking god. I almost only ever print in black and white and when this thing forces you to replace a color cartridge just to print with black ink, F that. You just saved me a 90 minute round trip to Wal Mart, which is literally priceless

[@georgeschoonmaker5939]

Followed your easy directions about a year ago and today received a message to connect my printer to HP for updates. DID NOT do that because then they would say to add color cartridges. So I followed your directions again so I could only print black, even though my color cartridges were very low. Thank you for what you have done to save me and many other money. Great job

[@emilkocsis5336]

Thanks for this really helpful info, it did the trick just fine on my HP 8725 - same issue: printer stopped working after yellow cartridge was empty. Followed your guide and....voila, it works again. Shame on HP though for creating these issues !!!! Oh and also for HP: I'll never ever buy your expensive cartridges again, go for the remanufactured ones guys !!! Many thanks again.

[@jaredc3145]

i agree

[@fintergroup3251]

It's 2024 and this trick still works. Thank you for saving me from the continuous HP SCAM of not wanting to buy their yellow ink that I NEVER use! 😀

[@sylviabutler4809]

this is still my GO TO page for this problem and yet again you have saved the day! Thank you Johnny Z

[@susanjohnson9479]

This still works!!! Thank you so much!! So frustrating when you replace the cartridge that HP tells you is out of ink and you have to go to the internet for help on how to get around their errror messages! I was using an ink cartridge obtained from HP direct! Thank you !!

[@johnnyz.fradley2306]

I'm glad it helped

[@leafvillageprodigy_]

Thank you!!! You literally saved me about 50 dollars, this video was a lifesaver and shows how HP just wants our money but you sir care about others and this video will save people tons of money 🙏

[@powerpopaholic876]

Didn't work for my HP 8600 - when all was said and done, printer still displays that I'm out of colored ink and must replace before printing. Thanks for posting the video - clearly helped some, and was worth a shot for me / leave no stone unturned. Thx again -

[@misstie4]

Thank you this saved me a trip to the shop to replace my yellow cartridge! Their toner is so expensive. You are a lifesaver!

[@sylviabutler4809]

so agree!

[@kathylorenz9581]

Thanks so much for this video!! My printer did this exact same thing. You literally saved me 120.00!! God bless you! I've been trying for days to reset my printer. Never purchasing HP again!!

[@bigoof8445]

This worked on my HP OfficeJet Pro 8620. You seriously saved the day for me - thank you!!!

[@THOMASJONES-ts4zy]

THIS VIDOE WAS A HUGE HELP AND SOLVED A MONTHS LONG PROBLEM! "SYSTEM SUPPLY PROBLEM"

[@HerreraINK50]

i've had a yellow cartridge missing code on mine for over a year. i had gotten a new print head and that didn't help either . i refuse to throw this printer away. thank you for this video.. praying i can get my baby up and working soon

[@pupsiuspupuliukas2394]

thanks for this. I have a ton of black in left and I can now use it until it is empty and then buy replacement cartridges. Really HP should get sued for this because once you own a printer you should be able to print in black ink only if you really want to and not have to buy additional cartridges. The cartridges are 30 times more expensive than what the printer cost me originally. It's by no means environmentally friendly to have them have such a system because most people will throw out their printers and buy a new one when the ink runs out as it turns out to be way cheaper. Talk about wasteful technology.

[@DemRupees]

I'd love for someone to sue on my behalf. This is such a disgusting scam.

[@_stay_wild_]

They are! 🎉

[@pupsiuspupuliukas2394]

@@_stay_wild_ is someone doing that because I wantnto joun that class action lawsuit

[@MrBettinhuge]

So mine wasn't printing Black. Thought it was the cartridge- replaced it- STILL wasn't printing BLACK- cleaned it - cleaned again- aligned- nothing .. talk about frustrated.....then I came across this video- reset everything and re-figured setup--VOILA!!! thank god cause this thing almost became target practice. Sometimes- these manufacturers just need to leave well enough alone and quit with all the new bells and whistles!!!! But THANK YOU THANK YOU THANK YOU none the less!!!

[@MrBettinhuge]

AND just FYI my printer is an HP 8710

[@zodeak6918]

I worked for me and I was able to print last night after two weeks of struggling to print with black only. Thanks a lot.

[@markgronlund1374]

Thank you sooooo much this worked in a pinch - one caution that I might add - a commenter below does not use genuine HP cartridges and I did this on my previous HP 8710 printer and it created many issues so I now stick with genuine cartridges and have not had any issues since.

[@YazyMazy]

You literally saved my degree!!!! I appreciate you. ❤️

[@Beautifulupset]

You’re AWESOME! 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻 Thanks for taking the time to help us!!!! It worked for me!🙌🏻🙌🏻🙌🏻

[@chrisashleycross2921]

Thank you! It started printing only black after I replaced the cartridges with XL non-HP official ink. And it was driving me up the wall. This was super simple and did the trick!

[@theartofenzo9223]

As others have noted, yes this worked and Thank You!!! A little hard to get into the engineering screen, but then no issues. Thanks again😃

[@dionnefox2230]

Thank you so much! I was so frustrated until I watched your video after watching others that didn’t work. 🙏☺️

[@michaelbaxter1499]

THANK YOU SIR!!!! This also fixed printing on m 8702! HP said it was out of warranty and that i needed a new printer head. (would not print anything clearly in black. I can not thank you enough for making this video.

[@davidbrown8303]

Thank you. more people like you should share information when they have it.

[@anadinsanchez2738]

You saved me Thank you! After days and hours looking for a solution because I know the printer companies are manking a killling. Your video was perfect step by step was wonderful! keep up the good work bud!

[@joephillips2508]

Joe: Worked like a charm...Did not want to spend money on color cartridges, only use black. Must be an HP conspiracy to make you buy color cartridges. Thanks !!!!

[@cierradavis5983]

this worked verified yesssssssssssssssssssssssssssssssssssss thank you for real said my house and children in school ... this made my day

[@nrhee9200]

thank so much. i saved so much money on this. now prints only in black LIFE SAVER

[@rezarahmani3238]

THANK YOU SO MUCH!!! I hate HP's consumerism mindset to manipulate people into constantly buying shit!

[@dogger20]

Thanks Johnny! Just experienced my first time having to do this. You made it nice and easy to follow. Cheers!

[@drkathleenhall]

You are a Godsend!!! Thank you for your patience, guidance, and KINDNESS!

[@faisalghiar]

Wonderful job for educating, as of May 2020 it stopped working most likely due to firmware update

[@cknelsonart]

Did you find a new workaround? Just curious.

[@IsauraSwaggy]

used this tutorial for my officejet pro 7740, it totally works! thank you sooo much!!!

[@joshm4max]

Do you refill your catridges then reset? No need to buy a new one for ur 7740?

[@IsauraSwaggy]

@@joshm4max I bought a new one, I once tried refilling the cartridges but they didn't work so I decided to not do that again.

[@joshm4max]

@@IsauraSwaggy Have you tried the Auto rest chip catridges?

[@IsauraSwaggy]

@@joshm4max How do I do that?

[@hugoboss8967]

​@@joshm4maxAs tu trouvé une solution pour les cartouches à recharge. S'il te plait, reponds moi, ca fait des semaines que je recherche la solution au problème ....

[@Annm9346]

I bought black ink and then realized it wont print without the color. Who wants to go to walmart at midnight! Thanks so much! The foreign video was awful this is much better. (HPOJP8715)

[@aligntoenlighten917]

Yo!! I was about to go waste money buying a new printer. THANK YOU!!!

[@nyambuche]

Thank you very much! Worked for my HP OfficeJet Pro 8715. This was very helpful.👍🏽👍🏽

[@skepticular]

How much time did the final initialize take after all the steps?

[@jideebeogu672]

Please how do I reverse this setting to the oringinal settings? I tried it and my printer screen has become non-responsive, permanently showing Catridges depleted.

[@fancyfree8599]

THANK YOU, you rescued me today with this video. Eternally grateful.

[@amitazumba5264]

This was a lifesaver. Thank you sooo much for sharing. Very clear and easy to follow. Appreciate i!

[@groovr22]

Perfect..! Exactly what I needed. I tried a few other videos, but they were dead-ends. Your was great.

[@NIO_007]

Thank you so much. My printer ran out 2 color cartridge and 1 black cartridge so I went to Office Depot and bought 1 black cartridge and installed but it did not work due to 2 color cartridges ran out of ink too. I called STUPID HP technical support and they told me that I have to go and buy additional color cartridges in order to make my printer to printer again. They said that there is no way to reset it. Lucky, that I found your video and performed the reset and it worked fine without buying additional cartridges that told me to buy. STUPID HP COMPANY. NEVER BUY THEIR PRODUCT PRINTER ANYMORE.

[@BrianKisomose]

Thank you so much sir. Its been awesome for me. Been a challenge solving this on my director's printer. But just followed and steps worked right away. Blerssings!

[@johnnyz.fradley2306]

I'm glad it worked for you. It doesn't work for everyone.

[@MrTsouts]

works also for the HP Officejet Pro 8720. Thank you sir!

[@markmiletello750]

If I build a printer, I certainly will have a secret hidden menu. GREAT IDEA HP. I went through steps and mine still saying depleted. I have bought two rounds of ink thinking the cartridges are bad.

[@prettysmart9025]

It’s always yellow 🤦🏾‍♀️

[@frankfreymann]

besides of the bad recording, you my friend make my day, it completely works, thanks thanks and thanks again.

[@creativetips97]

Thank you soooooo much. I have a 8720. I discontinued the HP instant ink program but I couldn’t print from my phone anymore. I kept getting message saying it was locked 🔒.

[@kathleenwatson2071]

I had the error too. I replaced with brand new regular ink for all colours and the ink system failure message reappears. Then I put in extra large ink cartridge for all colours and saw the ink system failure message again. Then I followed this video and the message still appear which frustrated me. On both purchases of ink, I made sure they were the genuine ones and they were costly too so what do I do now

[@georgeschoonmaker5939]

Just read in the paper that HP is being sued because they are not informing people about the requirement to have color cartridges even though they were just use the printer as a fax machine.

[@mistyblueslots]

Omg ty so freaking much. This was driving me crazy! I bought new black ink for nothing. Just needed ur video 😁

[@mattallen81]

I owe you an extended open mouth kiss.

[@Harpreet.kaur15]

Thanks for this video… I was about to order the ink but reset the printer as per video and it started working… that’s osm👌👌

[@niteenparbhanikar]

Thank you so much. ❤ Will the same method work for HP officejet pro 7740 model? Pleaae guide me. Thanks once again

[@leeleechou1848]

Thank you Mr. Fradley. It worked perfectly just as your video tutorial. You rock!!!

[@MosesKulali]

wow, thank you sir, it has worked for me ..i refilled my cartridges and they refused to work now it works pefectly

[@irisdiaz5585]

Just an FYI: The part where we uncheck sending info to HP, I unchecked as directed by Johnny on video, however, I noticed it is checking itself back on as I had the same issue and repeated the steps and that was checked. I do not believe I missed unchecking it. If you have issue repeat the steps, it worked for me.

[@johnnyz.fradley2306]

Actually I no longer have that printer but thanks

[@mohammadh2938]

I have tried this, it does work for some time, after a number of prints it will not let me print, I rest it and use it again and again and again, now this crooked printer tells me " this printer is not designed to use continuous ink systems. And ...... To make the long story short I can not rest my printer anymore.

[@mustangcomputers1844]

Thank You! Saved me a trip to buy ink.

[@rayheatherly672]

I replaced all cartrages with the refillable kind and installed the little chips that I bought separately and the printer dont recognize the chips, acts as if the cartrages are missing,after following your video,still no change

[@michaelpaiva7382]

Thanks for explaining this so clearly. However, my printer did not turn off, as it should have, after I selected OOBE reset. Any suggestions?

[@carolramirez9102]

Turn it down by yourself

[@butawanradz3214]

do you have Idea about this? to avoid damage use On button to shoutdown do not. use a power strip or wall switch to shout down (printer error please turn off, then turn on)

[@justinemv5]

Omg!!! TelL me wHy i aM haVin the SAME proBLem EXACTLY 1 YR LATER LMFAO SOO COINCIDENTAL!! 😝😝 #HelLyea!! Step by sTep EASY TUTORIAL!! MY PRINTER WORKS!! YOURE AWESOME MAN! A HUGE THANK YOU!! #GODBLESS 🙌

[@vidyathirumani]

Thank you so much. I was trying so many different methods and finally your video and instruction helped.

[@lawsofhumannature2049]

Thank you brother, I was about to purchase a printhead this worked like a charm! ✅

[@eladgnohc5872]

Worked a few times perfectly, now seems they blocked me , i had to redo sequence every time i plugged out the machine, now no question mark symbol, immediately goes to must replace cartridge. Tried power off and plug out, no go

[@diontrewick7399]

Thanks your method did work. I have another problem I purchased 954 ink cartridges but the printer will not accept them. Keep asking me to install 952. Can I bypass this. Is there a setting to allow the 8710 to accept the 954?

[@stevevela9620]

I'm so glad this video is up. It helps alot especially in 2020 lol

[@nads5957]

Unfortunately I tried this on my hp 3833 printer and now I cannot even get access to the touch screen as the message “Cartridge cannot be used until enrolled in HP Instant Ink” will not come off the screen. Before attempting this fix, i had access to the screen and stuff. Now nothing. I tried this reset fix again but nothing is getting that message off. So frustrating. Not even seeing that OOBE reset option anymore

[@christielbelhhc7758]

one of mine is depleted all the way will this solve that issue. It tells me Depleted cartritges must be replaced to resume printing

[@rhealsauve5170]

dammit now I have to get back to work.. boss says glad you fixed it...

[@iinvestmentsiinvestments7146]

You have just saved my life! Many many thanks :)

[@marawana4913]

I tried this the way it said to in this video, and couldn't get it to go, kept saying things like was deleted of ink, the cartridge was using ink tanks, which was not true. well could get anything going. but i was thinking, how could i try and get it to go. had to figure it out. RIGHT guys, had to be a way, since i now knew how to get it to format, and start with everything it had in the INTERNAL HDD, or what it was. So what i did was this, fill as much as i could the CARTS that were setup carts. then after doing that, it kept saying they were deleted of ink, them I had some extras that I ordered from EBAY, and i kept loading them up with ink, and switching them back and forth in the 8710 HP. well well, got it going. JUST sometimes you just need to try everything you can think of to get this going, and even though we now know that trick in this video, there are more things that no matter what we do, some info is still there inside in a chip of some sort that keeps some of the data, which ones, and or what data I do not know. I do know this, it does keep track of how many pages have been printed, and that is never erased, and if someone knows more, and I am wrong, and it can be erased, please share it here. I just took some pain meds, and will add or delete tomorrow when i feel better, I hope some of this makes sense, and can help others having this same problem loading ink by the DIY method, even though those bums over by CANNON, BROTHER, HP and the rest of them, they do this to make $$$$$ and they don't care it seems to me about me and you! First printer i owned and used was the matrix dot printers, the paper was all in one box, and all together, and as you finished printing, you ripped of the paper from the rest of it because they were all attached. and it was just black, no colors back then. well good luck everyone, and heck with the producers of the printers, we will load our own ink, and there is nothing that they can do about it..... HHO {maybe I'LL do a video with how I was able to get it to go, and work, depends on if anyone tell me here, this is what they want. k? and yes it will be a good video, not shaky, but on a tripod, and the lighting will be good, i am also a photographer, lol}

[@aubreyfulk6690]

Good afternoon! So I was having this same issue and followed this all the way up until the end where you press later on the screen that says finish setup online. Well....this printer will not let me press later. I'm stuck and beyond frustrated. I tried turning off the printer and starting over and that's a no go, I also tried unplugging it and I'll be darned if the same dang "later" screen didn't pop right back up. PLEASE HELP!!!!

[@holyteachinginunholytimesw7790]

Thank you for this video It really helped me your instructions were precise!!!

[@TheOneAndOnlyNeuromod]

THANK YOU! This is the ONLY thing that worked!

[@theresaedwards3232]

It certainly worked! Great tip in a pinch! Thank you

[@user-otzlixr]

Update::: Mine doesn’t work…. I never get the service menu. I assume you are talking about the home and back buttons when you say above and below? My screen does things when I hit the home button. Ok, got mine to work. My menus were very different. I hit the back button (bottom) 4 times. I had to do a partial full reset. The other option wasn’t available.

[@HumbleTheBunny]

Johnny, it is very kind of your instruction that had helped me few times. However, HP must have a way to monitor I have been using this as a solution and then they blocked me by showing message claimed that "This printer is not designed to use continuous ink system, remove continuous ink system and install original HP (or compatible) cartridges. I am speechless. I always buy the company's cartridges and if not, how could it work in the past? I still have my receipt from Staple. If you see the message, please reply and tell me what causes this. Many thanks.

[@AnaNunes-u3o]

Thank you very much. It was very easy and to follow your instructions and successful .

[@HackMasterBlaster]

Tried this in my 8715 and it didn’t work at all. Now it won’t let me do anything at all. How do I go back to how it was?

[@christielbelhhc7758]

darn it i just went to buy the yellow ink. once i get back it tells me the blue ink is out. I only need black.

[@rebeccagitto597]

Oh my word I was about to junk this thing. THANK YoU!

[@stansingh]

This solution seemed very promising; however, the reset didn't bypass the cartridges for my printer. I think I'll have to buy the 951XL yellow. I still don't know how that depleted, given that I've only printed in black. Never again will I get an HP printer.

[@mirandadaniels4684]

This worked. Thanks so much! Merrily printing.

[@haroonmansi]

Very helpful - thanks man! I have HP 8715 it works but every time when I print I have click ok on printer to continue without colors. Any way to tell printer to go in black and white mode by default?

[@ruslantomenko1240]

Hp 8710 теперь можно использовать только с черными чернилами. Желтый картридж полностью пуст. Просто и эффективно. Огромное СПАСИБО!!!

[@seriouscatisserious]

Hm. This works initially but once configured to the wifi the same issue happens. Looks like HP is onto us. Is there another setting which needs adjustment to prevent automatic firmware updates or whatever is causing the issue to repeat?

[@adamweinstock4095]

Very Clear and Helpful I hope it works

[@lauradeegan254]

I'm based in England.. I tried this and ended with a frozen LCD screen that says 'cartridge cannot be used until printer is enrolled in HP instant ink' . The thing is I am enrolled in HP Instant ink... for 100% sure. I am stuck!! Instructions were good but didn't work for me :-(

[@rosheenkamal156]

did you ever find a solution for this cause I have the same issue!!!

[@sheedy2009]

I am also stuck on same Way 🥺did you find the solution ???

[@prestigerecruitment9405]

you just saved my life! Thank you!

[@dekakuche9747]

Thanks for sharing, this worked just fine

[@RMM-X1]

Work for me only with the "ink running low" sign but now i can print only with black ink, thanks.

[@gajefska1]

At the last page when it says ink low ,i do not have the little tab that says ok ,why is that