CHECK FOR DEFECTS IN YOUR PROPERTY

[@lohguangjun8585]

Watched this video as a learning property agent wanting to check defects for my customers and made a list~ Decided to share it as it could help others as well. (Added some tips as well) Huge props and thanks to Sean Tan for making this amazing video! Bring copy of SPA (Sales and purchase agreement) as it is indicated there the specifications for each area of the property. ( E.g. laminated flooring becoming tiles ) Things that can be checked as defects 1. Check all electrical points with charger (If you have an electrician with you check all lighting points) and if heater is included also check it. 2. Check all pressure for all water outlets (also every toilet point) 3. Very obvious stains/scratches/cracks on floor or wall (Make sure it isn't dust) Note: for high rise if the glass dirty on the outside/ you can't clean it yourself its also considered a defect. 4. Check ALL door, window hinges/locks carefully as you are going to use it daily and also cabinets provided close properly. 5. Check hollow tiles with coin if you don't have the tools. (They come very cheap online you can search for telescopic sound diagnostic stick it can help with areas you can't reach) 6. Check for laminated tiles squeaky sound. 7. Check the evenness of wall (Using Standard1.2m Spirit Level) 8. Check for the switches/wall plugs are installed properly (no gaps/won't come off easily) 9. Make sure door frames are not hollow 10. Window air tightness (Feel the rubber, soft is good) 13. Fill up sink and check for leakage, then release it and repeat. Area with drain spray with water and see if it is following the gradient /slope to go into the drain. 14. Check for water stains/leakages especially easy to spot during rainy season. (Can also check for mould using inexpensive blacklight torch online which can also be useful for future mould spotting) 15. Electrical appliances and kitchen appliances. ( E.g. air-conditioning,hood and hob) 16. Make sure the overall dimension of the unit is correct. (Rare case the customer gets a smaller unit) 17. Check extensive common areas as they are a part of your property. ( E.g. Swimming pool, gym & saunas) 18. DLP (Defect Liability Period) Usually 24 months can still ask developer to fix cracks etc. (Invalid for renovated especially landed homes as renovations did not receive checking and beforehand from developers) Things that cannot be categorised as defect 1. Fully-furnished unit furniture colour/quality/feel ( Hard to quantify and judge ) Look at 9:41or the description from Sean to debate whether the downtime for rectifying aesthetic defects are worth the downtime.

[@iherng]

Woah..... This is soooooooooo good omg!! Thank you so much=)

[@lohguangjun8585]

@@iherng Something for future references😁 Hope to learn more about property from experienced person like you!

[@jllee7782]

If heard hollow sound, can we make a complaint to developer?

[@lohguangjun8585]

@@jllee7782 Yes you can, normally if you are dealing with an agent they can help you settle checking and filling the defect form. If not you need to check it yourself and take some photos, fill the defect form to send to and claim with the developer. Or else hire professionals which would be more readily available in the Klang Valley area. If it is a project you bought before launch should get 2 years defect liability period. But if I'm not wrong will be void after any modifications done to the house.

[@jllee7782]

@@lohguangjun8585 thanks a lot!

[@ReviewGuy01]

wow i cant believe this video only got 18k views. very informative and easy to understand, perfect guide for homebuyers.

[@iherng]

Glad you enjoyed it Paul!! I really appreciate the kind words=)

[@KaizerZH07]

Thanks, I just got my new house and your video helped alot. Really appreciate and have a nice day!

[@tomhanxs]

Notes to self: save this video for future reference

[@iherng]

Hahahaha. Thanks for watching!!

[@msl1689]

This is really helpful especially for a clueless first home buyer like me. Thanks so much for the valuable advice!

[@iherng]

Glad it was helpful Ms L !!

[@RyanHong1989]

Going for defect check this coming weekend. It’s my third prop. Still a lot to learn.. especially kiam siap ppl like me don’t wanna hire people to do it, This first 2 prop I did not check electricity + water drain, clogging, etc. I would suggest bring a partner / friend / family to help out if that’s a landed property. (Totally different game) we do not have to worry about roof, leaking, pipes, etc in condo during vp.

[@nicolechuah9479]

This is really helpful for first time homebuyer like me 😭. Thank you Sean 🙏🙏

[@iherng]

You're most welcomed Nicole. I would appreciate if you can share this around so I can help more young buyers:) Thanks for watching!!

[@hannahm.4508]

Whew thank god I found this video, surely will use your tips to check defects in my new condo apartment. I'm on my own and handling it all alone so I'm kind of clueless 😅

[@iherng]

Glad it was helpful Hannah=) Thanks for sharing!!

[@maxleong91]

out of curiosity.... 1. for hollow tiles, do the developer change / replace it? when my unit VP previously, the developer refused to do anything, claiming that it will affect the rest of the non-hollow ones (i read this in the group chat). is there an acceptable "level" for hollow tiles? 2. at 3:09, what can the developer do? my guess - they just fill up to make it "looks" straight? then it doesn't serve any purpose rather than just cosmetics?

[@yenhui0422]

answering your 2nd question...the walls are normally non-structural elements (except in high rise where the wall may be part of the structure), so making good/touching up by plastering to even the surface is not an issue

[@alfianabdulhalin1873]

Didnt even think about checking evenness of walls :) Thanks for the tip BTW, if not even, memang we can ask them to repair la ya? (which is gonna be a big task for the developer)... They layan meh?

[@soshielf13me]

Hi..I am just wondering.. My apartment is using precast walls..and now the leakages between wall connections occured..as the rain can seeps through the wall..my paint started to turn to yellow with a lot of watermarks and starts to peel off..the yellowish stain already spread to my ceiling..i already reported my defects for 3 times..they just come to repaint the wall and ceiling..i want to ask if after 3times reporting the same defect, and the same thing happens again..Can I hire a waterproofing specialist myself and charge back to the developer as my unit is still in DLP period?is it possible?

[@MirawanChannel]

Thank you. Very informative. I'll get my house key soon. If there is defect in my new house, what should I do after the inspection? Can you explain the process until the defect repaired?

[@iherng]

There will be a form where you can record all the defects, then submit to the customer service team and they will address them. Or you can hired professional defect checkers to do it for you. Thanks for watching Cikgu=)

[@sangeethagopal5546]

Yet another great and informative content! How do we determine what are the defects that should be addressed for rental property? We can have 10s if not 100s marked during defect check, but like you mentioned we don’t want to be bleeding the mortgage installment too long either.

[@fikioeight]

Is there case where the defect is imposible to repair/replace? Involving structure, maybe. In this case, what is our right? Money compensation?

[@limbenghuei9458]

I have such issues. Brick wall was in a letter besides the S&P. But developer built a partition wall...similar to office partition.

[@jyhyeongchan660]

Thanks for your sharing. Please keep it up. Your video is really helping me and I am pretty sure to many others.

[@iherng]

Thanks for watching Jyh Yeong!! I'm glad to hear that. Please help me share the channel to your friends so I can help more people yea:)

[@jyhyeongchan660]

@@iherng definitely.

[@nazrojean7128]

Damn WELL covered bro!quite detailed yet in 10mins!

[@iherng]

Wow. Thanks for watching Nazr!!

[@hoongchan8789]

Notwithstanding the Defect Liability Period is 24 months, it is implied that the repairs corrections made by developer is good and proper. If the repair work is shoddy and ineffective despite repeated complaints by house owner, there is a right of owner to get outside third party to undertake the repair and claim this cost from developer. Also, time of developer's responsibility and liability does not automatically end at 24 months. If this same defect has not been properly repaired, the developer has to make good despite it is after 24 months provided it is still defective within a reasonable time. Eg, fixing cracks in wall. If developer takes a short cut and just applies putty n paint job, then that is a con job. The crack was never repaired. Merely plastered over. So a lot of diligent follow up work and monitoring is required by owner.

[@adlyshahiran9647]

Hi Sean, can u suggest what can we as consumers done if developers are stubborn if they do not fixed the defects? And how can we stopped the 2.5% payment balance to the developers. Thank you

[@hoongchan8789]

Write in to developer and the lawyer who handled the sale and purchase transaction. Always ask the lawyer clearly if the lawyer's fees were paid by developer, who is your client ; developer or me, the purchaser?

[@Kinjachess]

On your comments on the customer missing 50sqft for his 900sqft unit. What happens then? The structure etc has already been built, is there anyway to claim for this?

[@eiraaroses323]

Thankyou, really helpful! Can I know if the BSC will work on the defects when we are at home or without us at home ?

[@iherng]

Well it depends on whether are you moving in right away.

[@stj4319]

Seems like most defect checks are for newly constructed projects. Do you see any benefits for buyers to hire a defect check team on subsale housings?

[@pxgan88]

Hi sir, may I know if the door frame hollow is tolerable? And if not fixed, will it bring any negative effect in the future? And if being attended to, how should the developer do about it?

[@iherng]

It's okay if it's steel. The concern is the members of the door frame might skew or distort causing the door to not be able to close properly. Developers usually replaces them. Great question!!

[@uulow-m3i]

very useful and informative video~ thx!

[@hansontan6025]

Can we reject hollow tiles?

[@iherng]

Yes. Focus more on edges and wall tiles

[@muhammadalifazlan3854]

Hi your video is very good and informational but i want to ask about the wall paint. At my father house we tried installing a wallpaper to their wall but the wallpaper wont stick to it and fall apart including with the white paint. My question is , is the wall paint can be part of the defect and how do i check the paint on the wall if its good or not?

[@iherng]

Hi Alif, appreciate the kind words. For the wall paint, there's a trick to check using masking tape. There's a standard where you should be able to stick and pull the masking tape on the wall for 3-5 times without the paint layer peeling off. Great question !!

[@qsstianashah4214]

Hai, what about the water seepage? Or water proffing?

[@iherng]

For water proofing, they will do ponding test. And water seepage, you're only able to test during storms unfortunately.

[@tangyee4876]

would like to ask that balcony area floor (cement type) very uneven and not smooth .Can it complain under defect also?

[@iherng]

Erm, I would just raise it as a defect. And let the customer executive come and check for you. Because I'm more concern about the water flowing gradient more than anything else, which means when it rains, there wouldn't be puddles of water..

[@Coffee7573]

Thank you Sean for the check list!

[@iherng]

You're most welcomed Jesse. But this is not the full complete set as there are different parts to different properties as well. But this is the general idea. Thanks for watching yea!!

[@limfeikian5872]

Great informative video..would like to ask is it possible to check the electricity and water point if electrical point (TNB) and water point (PBA) not install yet?

[@limyenping4200]

If there are obvious scratches and minor cracks on kitchen cabinet (functionality is okay), will developer replace it? Unit still under developer warranty.

[@iherng]

Hi Yen Ping, for those scratches, it's a norm for developers to replace. But it depends on whether will that hold back your time to let out your unit. But if it's for your own stay, then you can just INSIST that to the developer=)

[@limyenping4200]

Okok noted 👍🏻 thank you so much for the info

[@hasics94]

Great video as usual. Keep it up!

[@iherng]

Appreciate the kind words Hasics!! Thanks=)

[@GarryMah85]

Thanks for making this video. Regarding renovations, will it void the entire warranty regardless of what we do, or only the areas affected by the renovation?

[@iherng]

It depends but for strata titled properties, you will need to get approval for the scope of renovation. So that will most probably be within the warranty as usually, no wet works are allowed for high-rise. But for individual titled landed units, that is often the debate.

[@TY-mb2lw]

Question. I am buying subsales and it is still consider a new unit with less than 12 months old. Is it normal that developer do not entertain the defect claim for subsales owner? When is the best time to do the defect claim which is before or after signed the SPA? Thanks.

[@iherng]

There's two scenarios because I'm also getting mixed answers myself. In my understanding, developers have no obligation to the new subsale owner in rectifying the defects but certain developers still do it out of goodwill. In your case, I would suggest to get the previous owner to rectify the defects first before handing over to you. That will be a better position. Thanks for watching!!

[@chrisch5015]

Maybe can include other parts like the window hinges (open then cannot close), balcony railings (coz not many people go out in the hot sun😜) and fuse box (missing fuse ke?). Any recommendations on service provider that does this defect checks? Overall, great video Sean. Keep up and looking forward for more!

[@sitibb389]

It helps me a lot , thanks sean

[@iherng]

Glad to hear it Siti!! Thanks for watching:)

[@khyap4108]

Loved the video!!

[@iherng]

Glad you liked it Kah Hei=)

[@carsonlee16]

Hi, I think you should have a visit to Gamuda Twentyfive.7 again, they are almost done, and may even be able to into a part of the site.

[@iherng]

Hi Carson, just curious on the gan cheong-ness hahaha. I will definitely go check it out if I have the chance yea. Thanks for watching:)

[@carsonlee16]

iherng No prob!! ... hope to see your video soon.

[@jimmyseow6444]

Great info ! Thanks.. Suggest review you city-you vista in cheras

[@lookup90]

Nice and very informative,

[@iherng]

Thanks for watching 😁

[@zaahierstanley955]

Can the owner do his own defects list in Malaysia ?

[@iherng]

Yes, absolutely!!

[@alyssalws]

Very informative. 👍

[@iherng]

Glad it was helpful! Thanks for watching!!

[@lizliew3903]

Thank you very much sean😍👌🏻👍🏻🙏🏻✌🏻

[@iherng]

You are very welcome Liz!! Hope the video was helpful.

[@lizliew3903]

Absolutely sean. Really Appreciate it. My son, daughter and me really learn a lot from your channels. Takecare and staysafe for u and family ya 🙏🏻✌🏻❤️

[@kitking6319]

Very informative thanks for sharing your tips!

[@iherng]

You're most welcomed Kit King!!

[@shawnfam2588]

Is very helpful information, I wish can get this info early😭

[@iherng]

Owh no.. is there anything that I can help?!

[@jayc9846]

Hi Sean! I find that your videos are quite informative. Would like to pick your thoughts, what if the actual ID of condo is not up to expectation, for example a luxury condo claimed by a well known developer but the lift entrance doors are the type of low cost aluminium frame glass. Should it be voiced out before or after VP? And what can be done? Thanks

[@iherng]

Hi Jay. Unfortunately that area falls under the common area and it's not specified in any agreements on the agreed choice of materials to be used. The best case would be computer generated visuals but usually those often comes with "for illustration purposes only". You definitely can voice out but whether to replace depends on the developer.

[@jayc9846]

@@iherng thanks Sean, that is unfortunate but agree with what you said it's not outlined in the contract for that particularly. Will developer still be able to change or replace if to voice out after VP based on your experience? Should that be voiced out before or after VP?

[@NikkoKenGo]

Good info, usually how long the developer take to repair all the defects? I can't wait to move to the new house in May. 😁

[@iherng]

Hi Nikko, it depends on the severity of the defect. But they are bound to time in responding to your questions. Congrats on your new home!!

[@NikkoKenGo]

@@iherng thank you

[@nokind90]

woah evenness of wall how to correct wor?

[@iherng]

Redo the skim coat and paint surface of the wall. Thanks for watching nokind:)

[@fadlyzain7171]

Defects is about defects but the method of rectification is most importantly parts

[@soomiewleng5227]

live there

[@iherng]

Super cool place=)

[@givmetheloot]

water pipe cracked and leaked in the wall is the most pain in the a**

[@iherng]

And that's common in the washroom wall... That's the worst...

[@tangchuengkhai]

yes finally thank you whats up guys

[@clarencebak]

I have experience of 8-10 pieces of hollow tiles breaking by themselves altogether due to pressure built beneath them. Would have my legs cut if I was nearby.

[@iherng]

That would most likely be caused by the insufficient grouting, as well as the gap between tiles are too narrow. Thanks for sharing Clarence. Glad your legs were not injured.

[@ngrobert5054]

Fine them

[@waynegooi550]

Hi Sean, can invite u to my serviced residence at M Centura, just VP? To do a review video… TQ

[@kohlee888]

👍🏻

[@iherng]

Thanks for watching man!!

[@1jh963]

Got a classic case if you can sort it out you can thousand fold your business!!want to try??a big developer!!

[@dontaskmewhyz]

Like n share

[@iherng]

Thanks Gashz!!

[@bobbytan3069]

First viewer

[@iherng]

Woo hoo!! Thanks for watching bobby=)

[@NamNam-me7wy]

the sound is not good I am quite disappointed

[@applelee4551]

Developers are going to hate you.

[@iherng]

I disagree Apple. As I came from the other side, I think it's better that consumers should know what's our right and how we exercise them. By going through the right channel and processes, everyone will be getting what they want. This is to also allow consumers to differentiate which developer is good and which is not:) Truth always wins. Thanks for watching Apple!

[@1jh963]

Need money for lawyers la

[@1jh963]

Better get Lawyer or else haha

[@sabilfikri]

The only legit and worthwhile house defect video (for malaysia at least). The rest are just wannabes

[@iherng]

Wow!! Thank you so much!!

[@1jh963]

No need to waste money they won’t entertain

[@fadlyzain7171]

How you judge door frame hollow 😂..there no such method standard in construction related to door hollow check method 😂..pls use proper facts ..

[@quinntrinh5206]

this is absurd rubbish when everyone knows the developer can get off easily, malaya boleh!

[@iherng]

Not necessarily as you can always bring your case up to tribunal. But with that mindset, I guess you will build your own house then.

[@HaiBui-bm9lk]

CovidImages need to be invested more than half19

[@hansontan6025]

We can reject the flatness of walls?