Is Jomashop’s Warranty Worth Trusting?

[@violinmke]

" You're going to lose money in ways you never thought youd lose money". Lot of truth here.

[@RobinsWatchJourney]

This was one of the most helpful watch videos I have seen in a while. Thanks for doing it.

[@eyeheartsushi2212]

Agreed

[@theenavybluemonster]

I would never send a watch back to Jomashop to use their warranty. You buy there for the price savings on a new watch which is in excess of a few full service costs. Risk v reward. If you don’t like that, go to an AD.

[@exvan3571]

Nailed it

[@darioz5894]

Spot on!

[@BPFnSC]

This video was helpful to me as I am new to this whole watch world. You hear about how “bullet proof” these timepieces are and how they’ll last “forever”…but at the end of the day they’re still mechanical devices that will likely need service at some point. If I’m going to spend thousands on a watch…I want to at least have access to a factory warranty.

[@echos47echos]

I bought a Certina DS Eagle that had a problem with the crown. I sent it to jomashop to be fixed. They kept it for 6 months and when it was returned it still didn’t work. When I asked for a refund, they told me the warranty was out and would not refund my money. They kept the watch for the entirety of the warranty! I’m stuck with a broken watch. Never will buy from jomashop ever again.

[@pursueadventure]

Just made my first JomaShop purchase planning on sending the watch to the manufacturer if there was a problem, even in the warranty window. But the discount needed to be large enough to make that doable.

[@demarko500]

I purchased a Zenith El Primero from Jomashop that malfunctioned. I had to send the watch back for repair since the warranty was still valid. Long story short, when I got the watch back, the issue was not fixed. I then sent it back again, and they got it right. So Jomashop did right by me.

[@extrasvm6199]

Is jomashop legit? Planning to buy a tissot PRX for 650$ Can we trust them?

[@frankmirandosr875]

I have bought 6 or 7 Watchs from JS over the years, Zenith Chrono Sport is been on my Radar last 2 years. My AD wants Almost 11k, JS has it for 7700 That is 3k Difference I’m been Very reluctant to pull the trigger. Over 3k in savings might be worth it to roll the dice?

[@ivanmejia6843]

Jomashop for a luxury watch is no go for me. Only way I'd go that route is if there is a very sweet deal in which I'd know if any issue arises, the cost of sending it to factory service will still be less of what the watch costs at an AD.

[@steelsteez6118]

agreed! and that's only taking 1 service expense into account in your case. Now imagine you have multiple issues within a few years and need multiple services. That also has to be taken into account and considered.

[@TheLBbrothers]

Or the possibility that no problems to occur. Expecting 1 problem needing a premature serving is a good compromise. @@steelsteez6118

[@MattSeesGray]

The way I see it is this. If a watch has a discount on Jomashop that is greater than the cost of one service, then I’d buy it off of Jomashop. When you service a watch through a manufacturer, you get a warranty from that manufacturer.

[@ultimatedouchebag6760]

Jomashop sells fakes. Manufacturers don't warranty fake watches.

[@ivanmejia6843]

@@ultimatedouchebag6760 Please elaborate on the fake watches accusation.

[@xxCottonzxx]

They sold me a pre owed beat up watch when they didn't advertise it as such.

[@steelsteez6118]

great video man. Not enough of these out there. Liked how you gave both perspectives as well.

[@mikemescall9468]

Great video and very informative. Considering making a purchase from Jomashop and this definitely adjusts my expectations. Keep up the good work!

[@vishnupersaud986]

Jomashop is one of the few actual gray market dealers, yes, they also do have secondhand items. But they are an actual gray market dealer. People often miss use the term gray market. It is not the same as secondhand.

[@extrasvm6199]

Is jomashop legit? Planning to buy a tissot PRX for 650$ Can we trust them?

[@bobnewby9129]

@@extrasvm6199 You won't get a counterfeit watch if that's what you're asking. But assume the watch will have an issue and you have to pay SWATCH to fix it. Would it be worth it then?

[@teleguy5699]

@@extrasvm6199 They are legit as far as places like them and Chronos 24 are. I bought from Chronos. Make sure you get a guarantee if it a used private seller though. Papers, original box etc. I bought a new Grand Seiko from a Japanese shop. Japan shops can be trusted buying new. Huge discount too because the Yen has tanked. Comes with a Japan warranty.

[@michaelfierman3256]

With Joma you have to set yourself a price point of whatever you are comfortable with and assume they will never fix it. It's great for Seiko etc, maybe even a Selitta basd Oris and the like. You know you can have it serviced easily elsewhere. Another thing ANYONE who buys from them is to film the unboxing. How i learned my lesson with them in 2020 was buying a Rado from them and the first one had a blob of lume on the dial and then they replaced it with an obviously used watch that actually had a scratch on the sapphire. So buyer beware with them.

[@samking4179]

Then what happened? I assume you kept the 2nd watch with the scratch on it, right? Just curious. Did you take the issue any further with them.

[@bluemotu]

Thank you for making this video. I have bought from Jomashop and have had mixed results. One watch was so off that it would lose 30 mins a day while the other seems to be fine. I never attempted a warranty return but from the sound of it they most likely would of found a reason to reject it.

[@nikc1313]

I've never bought from Joma shop as I've always just assumed this would be the case. I have a friend who works at a luxury watch retailer and they don't make massive margin on a lot of the big brands after you factor in costs so for some of the prices that Joma offer I guessed you'd be SOL if you got unlucky and your watch developed a fault. If I'm spending 5 grand on a watch I'd rather pay 5 and a half and know I'll be looked after in the event of an issue.

[@crialeshomes]

That’s horrible. I buy grey market on occasion, but the discount has to be huge. I’ll buy at a 40% discount, but not for a 18% discount.

[@emhezmfe]

Agreed. The watch I just bought from them was 35% less than full retail.

[@rickjason215]

I have found whatever price Jomashop is offering, you can match or do better and get a manufacturer’s warranty.

[@teleguy5699]

@@rickjason215 From an AD? Hard to believe. Please enlighten me on these places.

[@JasonJohnson-bc4jy]

Great video!!!!!! Nobody that actually wears their watch should expect Jomashop to honor their warranty.

[@eyeheartsushi2212]

That sums it up!

[@mikewattsvudustudios]

I have purchased 4 watches from Jomashop. No problems at all. All watches were as described and work perfectly. They also have great customer service.

[@PocketWatchTime]

I’ve bought 2 watches from Joma. Great experiences. No problems.

[@inlandwatchreviews5745]

I sent an Omega 43 mm aqua terra annual calendar in to Omega for service july 19th. I got the watch back on October 2nd. two days later I was not able to pull the crown out and set the watch. I sent it back to Omega, Today the watch will Arrive for the 2nd time. I hope it works OK now, the service was $749 Dollars. I bought the watch from a Jewelry store non Omega AD, I really can't blame the Jewelry store ; Automatic watches will need expensive service during their lifetime.

[@AL95621]

Been wearing my Rolex non date sub almost everyday since 2008 when purchased from dealer in California no service still runs like it should, doesn’t grind. Just goes to show you WEAR YOUR WATCHES! And it’s why Rolex are the only Daily wear tool watch !! Tried and true !

[@teleguy5699]

@@AL95621 My Hamilton, Seiko's and yes, my Steve McQueen Steinhart have been great daily wearers. I keep the Steinhart on a winder, the Hamilton I wind everyday, (like you say, keeping them wound is the key to run properly). Yes, Rolex are great, but there are many great watches at all price points. Shout out to my G-Shocks and Grand Seiko Quartz too.

[@Pineconeboy55]

I bought an omega that had allegedly just been serviced by Jomashop’s experts. Not even a year later I sent it in to Omega because the crystal was cloudy and it wasn’t keeping good time. Omega had a laundry list of what was wrong it, including water and moisture damage…cost me $1200 to service. Never again.

[@tagheuer02]

Was it fake?

[@VMIyanks04]

All true. You just have to do your research. I would never expect a Jomashop warranty to be any good. I’ve bought several watches from them but they were all less than $1000, so I wasn’t worried about the warranty.

[@Kdavis8377]

I’ve had nothing but good experiences with Jomashop. Purchased a Hamilton and Tag from them 5 years ago. Neither watch has had any issues whatsoever and still keep great time.

[@teleguy5699]

Yeah, I've bought plenty of gray market watches from Chronos, (JDM models), Amazon, Long Island watch. Most are in the $500 dollar range though. I see an Omega on Jonas that has a huge discount that makes it tempting to buy and take my chances. Pretty much the price for a used one so if it's a little wonky keeping time, I could just sell it as is I guess.

[@granthaller9544]

I think Long Island Watch is an authorized dealer not gray market but I could be wrong.

[@vonkruel]

I've bought two from Jomashop recently, and it turned out well. I think it's fine to "roll the dice" a little bit on a watch, but do so with a good sense of both the risk itself and your own tolerance for risk. I bought relatively cheap watches: PRX quartz 40mm & Hamilton PSR. I'd roll the dice again for a more expensive watch @ perhaps ~$2-3K. If you get superior after-sale service at another dealer, that will be built into the price (including the cost of dealing with people who buy automatic watches and then wonder why they've "died" after sitting for a few days).

[@kallensaczkowski]

It was probably 5 years ago now but..but I bought a Certina with a stuck bezel. It magically fixed itself when they recieved it so they were unwilling to pay for the shipping costs that they promised to reimburse. Then it must have magically broken again on transit back to me because it has been stuck ever since. Bad experience and I would never buy anything from them. I am sure they are fine so long as there isn't an issue with the watch.

[@emhezmfe]

Helpful video. Couple things.... 1, you could possibly get the same/similar runaround from an auth dealer. Maybe not as likely, but possible, depending on the place. Secondly, if I'm buying second-hand -- even a watch that has a proven lineage as being bought legit from an AD... I'm assuming I'm on my own, and the watch is as is. I will need the purchase price to reflect that status.

[@andhenny]

That is a bad go. I’ve bought 2 watches thru J.S. The Breitling was perfect. The Tudor had a scratched buckle, somewhat disappointing but I figured I’d end up scratching it myself anyways. Never had a mechanical issue.

[@andrew811ful]

I believe they throw around the manufacturing defect to their advantage by arguing that customer misuse was the reason the watch failed... I had a similar experience with Watchmaxx for a Tissot PRX I ordered when the spring bar broke... eventually I was able to convince customer service that it was the design because why would a brand new spring bar break when it was meant to take lots of pressure before failing.

[@jasonscott5043]

There’s no guarantee that an original factory warranty service will be free. They can tell if the watch has taken a blow or taken moisture in the case and will charge you if you caused damage. Lots of people damage their watches and then get upset when they get a bill during their warranty period. If you can’t afford to spend up to or even more than $1000 to fix a watch you should wear a cheaper watch. I was road biking on a group ride a while back. You know, like the ‘Tour de France’ kind of bikes. We did about 50 miles on some chip seal surfaced highway in Texas. This is the small gravelly surface treatment and the vibrations through the grips can make your hands numb. At the end of the ride one of the guys wearing his automatic movement luxury watch noticed it stopped ticking about an hour into the ride. He was disappointed that the AD told him they were going to charge him while he was still in the warranty period and he thought they were doing him wrong. A watch can go to the moon, bottom of Mariana’s Trench or to the top of Everest but probably can’t handle a Texas highway. I’ve had employment in my lifetime where I had to interact with the public and it sucks. That was over 20 years ago and I do believe I’ll live longer having transitioned away from that. While there are some honest and reasonable people in the world there are millions that aren’t.

[@teleguy5699]

Your friend needs a G-Shock for his rides. I'm a road cyclist too.

[@kevinl6231]

As far as Omega, you’ll get a new watch but not the wooden presentation box. Instead, you get a cardboard box with a bow on it. Biggest thing is they pull the warranty card. If you buy needles at an AD or Boutique, they have to scan the card, stamp and date it to activate the warranty. Some Omegas, you call for availability bc the pic is of a stock watch and not the actual watch.

[@extrasvm6199]

Is jomashop legit? Planning to buy a tissot PRX for 650$ Can we trust them?

[@call1a1rich]

for me, the real problem is the customer support. if I buy a luxury product I dont want flee market customer service.

[@ryankramer2097]

I've bought a couple of lower end watches and didn't think much of it(Hamilton and Seiko). I bought a Tudor last year and when I spoke with Jomashop about the warranty, it sounded pretty sketchy, like not even a warranty card from Tudor. Thankfully the watch runs great. But in the future, I'll probably steer away from them for higher end watches.

[@RabbitWatchShop]

I purchase my BB54 from Joma, but I purchased knowing if I have an issue with the watch, it will be going to Tudor for service. And I’d be fine with paying for the service. I didn’t want to purchase my Pelagos 39 from them, because the lume sometimes falls out of the bezel. I purchase it new under retail with warranty from 3bay. After learning this, I’ll probably won’t purchase anything else from Joma.

[@Matthew-wn8oq]

Appreciate this video , i feel like an idiot , i was totally unaware of these grey market warranties. Luckily i haven't purchased anything but i sure do look all the time. Thanks alot! Happy New Year!

[@mjdm1925]

The video and the comments are exactly as expected. Where Harrison would do a great service is if he invites now Jomashop to talk about how in reality they work.

[@samking4179]

Great video. Helpful for those that haven't given the whole process enough thought. The bottom line is, if you can't afford to pay to have an expensive watch fixed maybe you should be buying a watch that you can afford to have fixed. People want the "bling" but they can't afford the repairs/maintenance. In that case ... you can't afford the bling because repairs/maintenance are part of the experience. It's like gambling. If you can't afford to lose the money, you shouldn't be gambling.

[@eyeheartsushi2212]

This guy I knew bought a Mercedes but then would whine about the maintenance costs. Why get it in the first place LOL.

[@teleguy5699]

It's when you hear luxury car brand X has terrible maintenance history, I always say it's probably because people don't pay for the expensive preventative maintenance schedule. That's why I buy new.

[@timothywillis8883]

Good review! Bought two Oris watches from Jomashop and no problems.

[@whereRbearsTeeth]

It’s only worth buying from Jomashop if the discount is significantly greater than the price of a service from the manufacturer.

[@stevem863]

Always mixed thoughts with Jomashop. Definitely the best deals, but hard to weigh out the warranty. Myself I just bought a similar Omega AquaTerra from Jomashop and it came isn’t original box, tags, but ofcourse the Jomashop warranty. I also just bought a Panerai Radiomir from Panerai and it’s comes with an 8 year warranty. You have to weigh out the price up front. Most times, fingers crossed, you may never have a problem with such a name brand watch that you will need warranty.

[@edrader]

pay full pop if warranty is a concern for you.

[@lammyjammer6670]

I don't know... since we're talking about a second hand unit it's kinda hard to fault Jomashop here. There's no guarantee the previous owner didn't treat the watch like crap and decided to unload it to an unsuspecting buyer to recoup as much of their loss as possible... I wouldn't buy a secondhand Jomashop watch especially at that level. Too risky.

[@MrZanzibar123]

Yup. You’re basically buying without much of a warranty. Can still send this to Omega, where it will be fixed and polished for around 750.

[@TAP1999]

Don’t buy watches above $5k from Joma 🤷‍♂️

[@Udansha]

good advice

[@bobnewby9129]

@@Udansha I set the bar at $1k

[@1968gadgetyo]

I still goes to the gray market. But I will get only less than a $1000. (Either quartz or NH35 movement) If it there is a warranty issue, I'll minimize my lost. Luxury brands watch... NO. I still go to the AD for peace of mind.

[@dannysimenauer5745]

Harrison, since you are in the business, what would happen if the customer sent the watch directly to an Omega repair center, assuming the Omega warranty is still valid? Omega would look up the serial number to determine if the warranty is still current then do the service.

[@HarrisonElmore]

Typically watches sold through grey market dealers like Jomashop don’t have the manufacturers warranty. That’s partially why the price is lower

[@bjoernaltmann]

Cartier, JLC and Panerai have extended warranties which are transferable. That only applies to recent models of course.

[@Eliehbk]

I have bought over 20 watches from them and never had a problem with any watch. I once had a De Ville not keeping good time, and they returned it no questions asked. It may be because I buy 3 to 4 watches a year from them, but I know that Zalman the head of their used products is amazing and very transparent.

[@ericgerda210]

Good thing I found this video right before dropping 20K plus on a Rolex from Jomashop.

[@ultimatedouchebag6760]

Jomashop sells fake watches..... That's why the manufacturer don't warranty the watches...

[@Carol-hu1ct]

I had no idea about how this worked. I bought a Tissot from Joma, wore it 3 times and it was stopping and starting so within the 30 day window I sent it back and they repaired it and said they were going to return it to me because it was used. Well I wore it, of course. My credit card company is involved now and the outcome remains to be seen.

[@eyeheartsushi2212]

That’s insane by Jomashop. How were you gonna find out it was defective WITHOUT wearing the watch, LOL.

[@Carol-hu1ct]

That's right. I would never have done business with them if I had known that they were a grey retailer. I didn't even know that there was such a thing until I got burned 😞

[@ImTheDudeMan471]

So this is my take on what you said: If you want to spend some real cash on a watch, Jomashop may not be the warranty risk you want to take. The lower amount of cash you spend at Jomashop, it might be a better warranty risk, because you aren't risking so much.

[@outdooranalyst8697]

Thanks for making this for everyone!

[@emp1985]

Hadn't had a problem with the few watches I've bought from Jomashop, but they've been cheaper watches. I think grey market dealers are great for cheaper watches... would never risk multi-thousand watch purchase though.

[@semperfidelis1550]

Just like drug manufacturers that say don’t take the drug if you are allergic to it; well you won’t know until you take it. Classic Catch 22!

[@harryh536]

Well but at the same time it isn't the drug manufacturer's fault if someone is allergic to the drug, is it?

[@jxyzbyyy8567]

I've been eyeing a $4800 Omega watch at Jomashop. I found similar or the same watches for $9700, $10,000 and $11,100 at my local jeweler shops. I was wondering why the same watch was so cheap at Jomashop. I haven't decided to pull the trigger yet. You know the saying, "If it's too good to be true, it probably isn't". I'm still on the fence. I bought alot of watches and never had to return one. They usually keep good times, but they were all cheap watches, less than $300.

[@wowlsj]

I saw that same deal on Jomashop, and end of last year pulled the trigger and bought it. Very happy with the Aqua Terra, and so far no issues, however after that purchase, got an email that they wouldn't accept new purchase returns from me (as though I'd reached some limit on purchase returns on watches I bought, inspected, but decided not to keep), so long story short, they're dead to me as a buyer.

[@jaimebaca9439]

You want want a luxury watch at a discount, and the benefits of paying full price. The discount is for not having a warranty, duh.

[@evacaridad]

I would never purchase any watch above 500 in Jomashop. Not worth it. I did purchase a 287 Tissot watch, so let’s see if it’s worth it

[@bobnewby9129]

Everyone needs to do themselves a favor and ask if the Joma price + the price having the OEM service the watch if something goes wrong is worth it. Assume something will go wrong and Joma won't fix it.

[@Gabe_Dewey]

I’d love to see a detailed video on how the watch market works.

[@avelizz]

I would assume if you have the original warranty card for the watch, you could take it to the AD to get a service request for issues like this directly from the manufacturer...unless Jomas sells without original warranty cards.

[@whereRbearsTeeth]

No

[@kinglykins]

Do you know how long Joma had the watch before it was returned? I would be even more upset with a long turnaround time on something they didn’t even service. Thank you for the vid, love the topic and your channel.

[@ericl755]

Absolutly unacceptable. Each time I buy on grey I ask the warranty coverage . And each time they are reluctant to commit on mvt perf. 🤬 That s why most of them are gambling, beting that customer will not come back with a warranty request.

[@ultimatedouchebag6760]

Jomashop sells fake watches..... That's why the manufacturer don't warranty the watches...

[@Alex-xx3yc]

not saying I agree w Jomashop policy, but warranty isnt accidental damage protection or wear and tear.

[@granthaller9544]

I bought a Hamilton Khaki from Jomashop. On paper their warranty is the same as Hamilton's factory warranty. The question is if they will honor it the same. It would be a tough decision if I have an issue whether to send it to Jomashop or to Hamilton and pay for service since I got such a great discount at Jomashop.

[@scottlalonde2878]

Great video and explanation, thank you 🙂👍

[@rickjason215]

I don’t buy from Jomashop. They are not cheap and you can do better on your own.

[@cesarcesar5129]

Do these thing apply for warranties that you pay extra for from places like Jomashop or amazon grey market watches?

[@bsbullshit2024]

Great video. Thanks for the information. I'd like to clarify a point you raised. If someone purchased a watch from a private person who purchased that watch from an AD, the factory warranty is revoked?

[@JasonJohnson-bc4jy]

No. Manufacturers will honor warranties no matter who currently owns the watch. I have purchased preowned watches with manufacturer warranties and have had them serviced under warranty.

[@bsbullshit2024]

@@JasonJohnson-bc4jy thanks for the reply

[@stephenbaumhauer2593]

I've bought from them but with zero expectation that I would ever use their "warranty." Only buy from them if you're getting a great price and then know that if it ever needs repair, you'll be out of pocket. It's a gamble. Plus, would you really want them to repair it? Who knows what cut rate, back alley watch repair technician they're using. I wouldn't send a watch back to them even if they agreed to repair it for free. All this to say, don't buy a super expensive luxury watch from them. Cap it at a couple grand at most.

[@ayayoutuber]

watch maker warranty is also same junk. just pay for repair yourself.

[@PineapplePizza1]

Great topic!

[@johnrb9397]

Bugger Harrison. I’m sorry to hear that the owner suffered this. A warning to others.

[@DBR6464]

Great video

[@barryvercueil2346]

Good info. Cheers.

[@edipisreks5535]

I’ve had one Jomashop warranty claim, on a Baume and Mercier I owned years ago. They fixed it in about three weeks. Thats about as good as it gets for me, but it was for a defective movement, not damage of any kind.

[@djcan9503]

Don’t buy a watch if you cannot afford to service it. Just like a car. As usual people being pretentious.

[@my3jeeps]

Understand what you're saying but my beef with jomashop is they're misleading. I appreciate the deal, just don't tell me there's a warranty when there isn't one. Tell me that we have a great deal, but buyer beware; there's no warranty.

[@UOnlyLiveOnce-]

I purchased Burberry and Stella McCartney ladies' T-shirts from Jomashop and received counterfeit items. I own many Burberry and Stella McCartney T-shirts from Saks Fifth Avenue, so I can distinguish between authentic and counterfeit products. If something seems too good to be true, avoid it at all costs; it will only waste your time and money.

[@bettinasinclair3101]

I would never spend more than 100 euro on Jomashop.

[@shamelessplace11]

So I'm watching this video and I hear what this guy is saying but not one time did he ever say he personally put a warranty in on a watch a friend of a friend did a friend who bought a watch off of a friend did My question is did that individual contact German shop again and explain to them hey look here's what needs to happen here's why it happened yada yada already just take their explanation and walk That's my question you know did you not fight for your little bit of of land there you know on the battlefield or did you just run That's basically my question and also the guy who did this video have you ever put a warranty in for them do you have first-hand knowledge cuz you didn't make that clear if that's not clear I've actually have put a warranty in and it was no problem whatsoever to have it returned back to me fixed zero issue so I guess what I'm saying is you can have the same issue with an AD or or anything a a cherry picked situation is not a example of the norm I would say

[@mikemclean516]

I need subtitles

[@Adry007]

I dont really get the point.... you say "you dont get the manufacturer warreny when buying gray" ... from personal experience I can tell you that you DO indeed get the warranty. (You of course loose the "time" from when it was originally purschased but the remaining time they will still honor.

[@eyeheartsushi2212]

You’re probably confusing gray market dealer with preowned watch dealer. A gray market dealer buys new, discounted watches from the watch company (e.g., Tissot), removes the manufacturer’s warranty card (because they are not an authorized dealer), and sells you the watch with the gray market dealer’s warranty card. A preowned watch dealer will sell you the watch along with the original warranty card, if available. If the watch is still under original warranty then the new watch owner can depend on the original warranty.

[@ultimatedouchebag6760]

Jomashop sells fake watches..... That's why the manufacturer don't warranty the watches

[@bigshine35]

I heard AD send them watches of their overstock or sells to jomanshop cause they cant meet their quotas. idk. i buy jomashop all the time. sunglasses too

[@AL95621]

So send it off to a local to do a light polish. Then off to Joma if it’s a expensive service then a 250£ polish will do the trick 🔂

[@extrasvm6199]

Is jomashop legit? Planning to buy a tissot PRX for 650$ Can we trust them?

[@henriquelbk]

Same here. Did you buy it?