Is this why your Galaxy Z Fold won't open flat anymore?

[@kronomarine]

I think there needs to be a lawsuit over this issue with this phone. I have this issue with my ZFold4. My brushes started coming out of the hinge after 1.4 years of ownership and gentle use. Phone no longer opens all the way. For now i don't use it and have reverted back to an older Note series phone. I'd be interested in knowing the exact number of folks that have had this issue. I'm pretty certain many have and almost everyone will have this issue. Personally if I were you, i'd dump that phone as soon as you can, before it happens to you.

[@djpywell]

I have on z fold 2. It wasn’t used as primary device either

[@travdaddy777]

My z fold 4 has the same issue. Light usage. Just over a year as well. Complete garbage!

[@claude6499]

My Z fold 4 also stoppe opening fully just yesterday. Very light use and only 19 months. No longer warrantied...I am not impressed and will never get a phone with "moving" parts again...

[@dr.qaziabdulbasit1490]

I got my fold 4 in the Q3 of its release. 1 year was about to get completed and the exact same issue. So i traded in my fold 4 with s24u. They offered me half the price i paid for fold 4. So a huge loss but I am happy i took the right decision. S24u initially seemed like old school. But now i am not atball worried about the hinge or screen. Plus, the camera is amazing dont have to unfold the device and all in one screen. But i am disappointed from samsung to ill design a phone in its 4th generation.

[@mauriluciano6140]

I have the same issue! And it happends now 3 times but they replaced. I never want a fold again. Thats a joke this phone

[@jebaker2]

your phone has micro scratches? Warranty voided! .😂

[@raxcentalruthenta1456]

This sort of thing is exactly why I'm glad I bought 3rd party insurance for my z fold 4.

[@figbyfig5592]

Yea i got verzions with asurion and i scratched my outer screen and they chraged me 100$ for a brand new phone sent next day​@raxcentalruthenta1456

[@keepit100tho]

​@@raxcentalruthenta1456 This sort of thing is exactly why I got rid of my fold 5 & went with the S24 Ultra 💯

[@ubiquitousblacks]

That's how they did me

[@Unneededinfo]

Same,cost me 170sh for insurance for drops and malfunctions...they didnt cover any theft coverage..for 2 years

[@KayezTP]

I had Mine for 3 weeks, got it in summer. Took it out my pocket one warm summer afternoon as it was like this.

[@Second_Wind9]

Those brushes are failing due to heat....they're melting.

[@mojo0216able]

I agree. I lived in Indiana using my Zfold 4 for 17 months. After moving in California for just 2 weeks (summer time) this issue happened to my phone.

[@LovelyAngel.]

Hi Shane, a bit off topic but I wanted to say that today I picked up my Surface Duo and your channel helped me a lot with making that decision. Can't wait to use it as my secondary device, you showed so many ways to use it and customise it that I'm going to go back to those videos a lot. Thanks!

[@scaryifliteral]

Great to hear! Hope you enjoy it!

[@Shambley1]

As someone who spends time in the z fold sub reddit, this is definitely not the first time I've seen these brushes be the reason that someone's hinge messes up. I posted in this thread the day he posted it.

[@brianritchey8680]

This happened to my fold 4 a few months before I traded it in for the fold 5.

[@bad65dad]

My Z Fold 3 is almost 4 years old now on the shelf but I do use it sometimes and still it's just fine. I had my Pixel Fold now 10 months folds flat since I bought at launch.

[@NarcolepticRaccoon7]

I think you're off by a year. The Fold3 came out in 2021. So almost 3 years now. Time flies though

[@arrana99]

My fold 4 had the same issue of not folding flat. I sent it in for screen repair for the screen protector. Luckily they also corrected the issue with the hinge. I kept mine in a case. There is no way any debris got in. I'm certain it was the brushes.

[@michaelwalsh98]

Not much choice when its out of warranty, I used thin plastic and cleaned out the brush pieces and it works fine.

[@GG-NoobMortiferoo]

Thin plastic like what ? Because today that happen to mine fold 4 too ! I he is out of warranty too

[@mihaistanila1205]

@@GG-NoobMortiferoo same problem here! can you do a small video and explain how you did it?

[@miroslavsvoboda367]

That's why I think that lowering the price is not the recipe😅

[@nafi.j]

I started with Fold 2 and finally game up on Fold 4. Back to the S-series. From my experience unless they make it dust poof it's not worth buying Folds. After 8/9 months they will stop folding flat!. I also found if you charge your Fold wirelessly it becomes so hot that it melts the glue of the brushes(dust protector) and they get into the hinge.

[@warrenmcclure7819]

Yea that's BS, they should have warrantied his phone. If I were him I'd sell it

[@kavinab6629]

Im on the fold 5 now. I refuse to use the phone witbout a case with hinge protection. Im hoping this will help but time will tell with the 5

[@Nimrawid]

I tested the no-hinge cases and its just pointless. I settled on folio case, fold looks super business this way haha

[@TheNorwegianDronePilot]

Yes, I had an issue with the hinge on the Z Fold4 I had before I got the Z Fold5. The Z Fold4 would only be folded out like 170 degrees instead of 180 degrees after 7-8 months of use. I got it covered by the warranty (not by Samsung itself, but from those I bought it from), so not a single issue in the process of getting it fixed. I ended up by getting a totally new Z Fold4 instead of getting my current Z Fold4 device repaired. And I see more and more cases about this popping up about the Z Fold4, so i'll guess the hinge on the Z Fold4 have a flaw. Luckily the hinge on the Z Fold5 is lightyears better where I haven't experienced a single issue with it yet and have barely heard any talk about the hinge on the Z Fold5 having issues. The hinge on my Z Fold5 now is still as good and smooth as it was new back in August 2023. So i'm super happy that Samsung changed the hinge design on the Z Fold5. Not sure if the hinge design on the Z Fold6 will be any different from the Z Fold5, but I hope not, because I know the hinge on the Z Fold5 works perfectly fine, so just use what works very good.

[@tunsoe2701]

My Fold 6 get stuck sand from my pocket . i hear the sound of sand crack inner. hear the crunchy noise when i open my fold 6 What should I do? Can i fix it for from samsung warranty??

[@IEmilyI]

I think the reasoning with denying the warranty due to the scratch on the hinge is probably that they think the phone might have suffered a fall where it landed on the hinge which could probably damage the hinge internally somehow from the impact.

[@dwightdavis5894]

I purchase my z-fold 4 when it came out and literally it stopped folding flat about 2 weeks after the fold 5 was released. That's the only reason I upgraded to the 5

[@tokyosour4215]

I had that brush completely stick out of the hinge of my phone after a year or having the phone. It was legit hanging out like a fckn tampon string. I slowly pulled it out and my food was able to open MORE flat but still not flat ...

[@jojodudeman4291]

How well do galaxy buds and galaxy watch work with oneplus open. Wanna upgrade to the open but I don't want to make my galaxy stuff useless.

[@phillatella6470]

Perfectly... I use my watch and buds on my open. Just pray your device doesn't need warranty support I'm one of those people who had to wait a month and a half to get mine back and had to haggle back and forth with the company

[@KSiggaardA]

I just got a new Fold 4 back from a warranty repair. I couldn't open my Fold 4 flat. I read that this could be caused by glue in the hinge starting to crack over time. Anyway, after 1.5 years, I got a new phone - So for the time being I'm happy again

[@Christian-cy2pn]

This happened to me yesterday. Have had my fold 4 since Nov.22, so it had to fail at some point it seems....

[@mamsoadd]

Well, it happened to my fold 4 and I'm living with it. Waiting for the Fold 6

[@josephv12autos34]

You don't plan on repairing it?, it happened to mine today and tomorrow I'll go to Samsung México to see what they can do, here phones are super expensive, my Fold 4 was 3,000 dollars when I bought it about a yesr ago, so getting a new one is not a choice for me 😢

[@RajTravelogues]

most crappiest company when it comes to customer care and repairs.. and poor quality manfucaturer. after update my wifi works only when fold is open and turns off when phone is closed

[@Emeraldgamesharksify]

You can atleast reduce the chance of happening by having a case with hinge protection to keep body sweat or grease on hands from entering the hinge

[@efechief2659]

Hinge alignment issues on the Z4 started not long after the release. People were noticing gaps while others didn't. We've also known Samsung does not repair devices with scratches on the hinge since the Z3. Doesn't make it right, but it has been that way for sometime now. A scratch on the hinge should not affect the durability, but what if an impact does? A scratch could be from a bad case or debris but it could also be from an impact and not all impacts are drops. That's Samsung position, IMO. We already know they don't want to repair it for free so it's likely just an excuse but if an impact throws the device out of alignment, that could cause damage. My Z4 has been fine. I don't think this will happen on the Z5 because we have not seen any hinge issues. Even if it does, it won't be within the same two year period as the Z4. We haven't even seen SP issues on the Z5 like the Z4 or Z3.

[@phil7218]

My Fold 4 has just developed this fault. It's going in to Samsung to be assessed by an engineer. I'll be using what I've learned in this video to counteract any excuses they make to not fix my phone under warranty.

[@Unneededinfo]

Let us know any updates on your repair man,have same problem but was worried they wouldn't fixit for nothing

[@mrhopp92]

I am on the phone with Samsung right now and they are denying the design flaw and hesitating with forwarding to supervisor to repair for the second time less than 7 months from last repair.

[@danielmotlagh3428]

Well spoken! Thanks! @ 13 months today happened, 2 months ago the crunch sound came, now i know it was the brush misaligned. I use this device 12 hours a day and probably opened it over five thousand times, so probably very reasonable wear and tear, I'm a really lucky one- I really don't mind right now. LOL I'LL PROBABLY TRY IT😂 ANYWAY. Great vid.

[@scaryifliteral]

Missed this! Thanks!

[@jamiedude1197]

Had the same issue with my z fold 4 returned it to my carrior they then sait after looking at it apparently it had drop damage which i don't believe them on and they wanted £600 to fix it i never thankfully i had insurance on it and got a replacement phone that happened in January to me after owning my fold 4 since launch i am now on my second z fold 4

[@Ricky-g6i]

Z fold 5 still flat as a pancake from launch 👍

[@Paperstations]

this has happened to me twice..... got it fixed then it happen again

[@rafaelconejos6662]

Thank you for reporting this! I encountered a similar problem with my z fold 4. It could only open 90 degrees one day. And nothing went in there at all! Makes sense that something INSIDE was coming off.

[@rafaelconejos6662]

I ended up trading it in for a s23U as much as I hate to say it.

[@josephv12autos34]

​@@rafaelconejos6662Sorry to hear that, it happened to mine today, Tomorrow I'll go to Samsung to see what they can do, here in México phones are pricy, about a year ago I paid 3,000 for my Fold 4, so getting a new one is not a choice and idk if anyone would like to trade it 🥲

[@ClementMulot]

The reddit comment of putrid-breath worked for me ! with the plastic of a soda bottle. It's not totally flat but usable. I'm so glad I found your video, thank you

[@ql0314]

I have this same exact problem and since I am 2 months out of warranty, I am quoted 500 for the repair. I simply moved on to a different device.

[@AverageLatvianDude]

Well, mine stoped to open fully after an year and 4 month. But on top of that - inner screen failed, left half gone dark one day. Mind you that I used my Fold 4 fully open only time to time when i was reading or something. Fortunatly for me, even with slightly scrached corners of the back of hinge, I got fully serviced and now I have almost new phone, exsept boards and what not. But - this is expected. For me, what I would call a "fail point" is place where bouth parts of hinge slides side by side, if you got the idea. Its basicly metal rubbing against metal. And when lubricant will dry out or any dust, sand or what ever will get in - they will fail. What I would done in Samsungs place is - read thoes treads, take notes and improve design. My 2 cents on this one.

[@jsb13x13]

I have a similar issue I've used small plastic to scrape out debris and even soaked it in warm water and bunch of debris came out it doesn't open flat but a lot better than before

[@JC-kw9wm]

I have a Z Flip 4 same issue and I did clean the stuff out of mine...helped a bit for a while but then my hinge started clicking a bit and now it doesn't open even near flat...just using it like that...I wont purchase another flip phone.

[@andrewma4367]

Had this occur as well to my Z Fold4. Just a few days after my warranty expired, I sent it in for a protector screen replacement ($40 job). When I got it back, it stopped opening flat. A gummy substance and part of a brush came out of the hinge... Called up Samsung again and they wouldn't repair it because it was now out of warranty and they had already done a warranty exception on my phone! $40 vs $800 job! Hoping I can trade this in for another foldable, but also don't know whether or not the fact it doesn't fold flat if it will lower my trade in value... Thinking of waiting for the Fold 6 (and hope they've fixed this issue) or going with a OnePlus Open. Anyone have experience?

[@tims4472]

I wonder if the Pixel Fold has these Brushes inside the Hinge? I am so curious after this video.

[@petercatlin1172]

I had the same thing. Saw what looked like adhesive on my fold 4 hinge, with what looked like threads. I pulled and actually took the whole brush out. Lucky enough it was repaired within 3 months. They didn’t fit the new screen correctly and it failed, so after a lot of back and forth I got a refund.

[@ChampDietingAndFitness]

I bought a used Zfold 4 it opens 95% that 5% really makes me not appreciate the phone at all. I can see the potential of this phone being absolutely goated but the engineering aspects of it make it fall short imo. It just too much of a hassle with all the problems your going to run into later.

[@julesvezern6374]

I also posted a thread with the same problem and pictures of these threads and plastic seal. I had to do it again a year later to open flat.

[@ahmed1smael6503]

Hey its me. Thanks for bringing this up. I will update reddit post with my phone pictures if I know how, I am new to reddit. Device is very clean. They just have this habit of rejecting claims since the S7 edge.

[@scaryifliteral]

Thanks for making the post! I hope my explanation did it justice!

[@ahmed1smael6503]

@@scaryifliteral you did great 🫡

[@ahmed1smael6503]

​@scaryifliteral, you did great 🫡

[@sansarsingh3460]

I will never buy samsung again as they denied to repair it in warranty

[@jamiehunter3567]

Samsung are a disgrace. I have been in the position where my fold 4 stopped folding nowhere near flat and when i took it to the Samsung store they gave me a nonsense story about there being a blemish on the screen so they voided my warranty even though i explained that could not have affected the hinge in any way. i dumped them for the OnePlus open and its genuinely the best move ive made since i ditched the iphone. Great vid as it really relates to my situation with them 👍

[@keepit100tho]

How did it feel not having one ui? Is it just stock android?

[@jamiehunter3567]

@@keepit100tho I will admit one ui is the best android experience but the one plus version isn't that bad at all tbh. It's not stock android it's called oxygen os skin over android and like I said it's very good imho.

[@keepit100tho]

@jamiehunter3567 that was something I was wondering about so thanks for confirming it. I'll have to check the onePlus open out. I've heard nothing but good things about it.

[@CF542]

Inherently these kinds of issues will always be a part of a folding phone with a complex hinge mechanism. I really like foldables, however there are enough downsides that I just don't foresee them ever becoming mainstream devices.

[@scaryifliteral]

When I worked in automotive I was taught that anything that's mass produced is going to have a certain percent of defects. The more moving components you have, the more room for those defects. I do think that this particular issue is one that can be solved though. It's important to keep in mind that we are only something like six years into this form factor. I think it's far too early to say "never."

[@raynefear]

Just happened to my Fold 4 tonight. 1.5 years old so out of warranty. Mine's on a 2 year "rent and return" style plan from Rogers and now I'm likely going to have pay some sort repair fee when I give it back in November. What a piece of junk

[@cmefford81]

Samsung is quick to deny warranties, my fold 3 got the line of death down the center. I sent it in and was rejected because of the same thing ( a scratch on the hinge)

[@brianlord7865]

Worse for me. Not only it doesn't unfold properly, WiFi and Bluetooth don't work.

[@MarkAClarke]

Yup this real... Just sent my orginal model back to Verizon for a free replacement last month... This is Happening.. thanks God for the extended warranty from Verizon.

[@Gmark534]

1.3 years of slightly used as the my fold 4 is my secondary phone. It’s 700$ to get the hinge fix with Samsung. I’m just going to buy an iPhone at this point since my other phone is an iPhone.

[@potatorigs2155]

nah the guy just destroyed the brushes 🤣🤣🤣

[@Nimrawid]

The true problem is that these phones are pretty rare and service centers are staffed by low wage feeble minded imbeciles. They refused to change my screen protector and wanted to swap whole screen... imagine that lol. When they see a fold of any generation they will try to wiggle themselves out of doing any work on them because they don't want to research and try new models and techniques. When I reported that my headphones have connection issues outside, they never checked them away from the desk. If your warranty is still valid, I get it but once warranty is over I go straight to private shop staffed by passionate people who will always find a way. Now coming to my fold 2 it really started to deteriorate this year. It does not open fully and the back battery got swollen (30$ job for the local nerds), the Alu bezel around the device started to get scuffed a lot despite of no changes in use. I think that these phones are calculated to last 4 years. Buying I assume the folding screen would die, but no xD its perfect.

[@JoshRivner]

Does OnePlus Open use brushes?

[@scaryifliteral]

Not 100%, but I don't think so. No dust resistance.

[@potatorigs2155]

If you're still under warranty Samsung will repair your phone free of charge.

[@joeg8186]

What's in the new surface duo 2 up date?? Please.

[@rachellyons1127]

My z flip started to do that I traded it in before it broke lol

[@james8606]

I personally wont look at a Samsung folding device. I owned a duo loved it and miss it and got my wife the z flip and although its a nice decice when i decided to move from the duo i got a razor 2022 and ive had mine just over 6 Months now and it was not new when i got it and had no issues. My wife's flip was new and its had the screen protector repaced twice on it in the 1 and half years she has had it. For me im staying way from Samsung ubtil the change the folding technique.

[@lovinenglanduk]

Samsung seems to get off with this product fault lightly. They should replace each Fold 4 ,in the world if they want to be a credible name.

[@spacecougar]

I am finding that it is heat I left mine in the car accidentally once in the sun and it got really hot for the very next day hinge failure

[@SliceTheHitmaker]

It melts the glue that holds the strips together... I love my fold 4 but I truly hate this 1 issue..

[@HighEnd-S]

It happened to me... is not that the brushes coming off....it is the glue coming off from under the strip of the brushes... then the whole strip with the brushes start moving with every opening-closing inside, and eventually they jammed under the screen and between the flat cables running across the two halves.... eventually they destroy some signals from these flat cables going to the screen, that's why you see green lines and even worst the creen completely destroyed and black out in places....I sold it now after repair so I don;t have to worry about, even that it was like new..that glue will fail eventually with the body heat if you have it on your trouser pocket for example, or in the sun, or hold it close in your hand and make the hinge worm from your body temperature in combination with app running and make it hot... I hope in the future designs they will fire the stupid enineer who come up with this design and put something else on the strip that that glue, even super glue will be much better than this substance....

[@alexr2395]

This is exactly what happend to my Zfold3, brushes stuck in the hinge, impossible to open it more than 90 degrees. This is obviously a design flaw and Samsung doesn't whant to do anything about it, no waranty support or anything; I'm done with Samsung

[@brendanfogel4573]

Who gives af, if it works and closes, im happy

[@penjobhutia]

What is the solution to the hinge that does keep the screen flat after opening fully ??

[@bigrich439555]

Samsung will not fix the phone they transfer the internals of your phone to a blank phone that only has the internal and external screen.🤔

[@almaf3732]

Should I not buy a fold after hearing this horror story 🤔

[@scaryifliteral]

It's not something I'm overly worried about. It's been going on since the beginning of these devices and most people are just now hearing about it because it's not common. It just takes one news story to take hold.

[@almaf3732]

@@scaryifliteral thank you for the advise I will definitely try one just don’t know what kind of foldable device, I currently have an iPhone 15 pro max

[@eriktred]

Personally I treat my zfold and pixefold like delicate flowers. I don’t throw them on a dirty table. I avoid putting them in say a lint filled jacket pocket. It’s a downside to all foldables.

[@joeyjoey7972]

i just had a nightmare experince with Samsung, my fold 4 would not open flat, and samsung refused to fix under warranty, as there was some scrathes on the phone and lens has minor crack. as such i have sold all my samsung devices and went and bought an iphone. i also encourage everyone to avoid samsung, to me warranty is important and ive never had an issue with Apple.

[@cesarsalgadosalgado2199]

It doesn't matter if your z fold has scratches and hinge problems Samsung does offer hinge replacement

[@scaryifliteral]

Except when they don't lol

[@michaelbmw1931]

Again !? Every FOLD from samsung is faulty !!!! I think i will never buys it... waiting sience fold 1 ... every fold model is faulty ... Shitsung is shitsung..4 real...